Coronavirus (COVID-19) – Key Information for the attractions sector:
Since the beginning of the COVID-19 pandemic, ASVA has endeavoured to collate and share all relevant information for the attraction sector pertaining to the ongoing crisis. For your convenience, all key information relating to support, guidelines and other useful resources can be found here in our Coronavirus Information Directory.
- The Find Business Support website is a one stop shop for information on the various coronavirus funding options available to businesses just now.
- Details of all the funds currently being administered by VisitScotland can be found at this link.
- Details of further business support from the Scottish Government to aid re-opening, announced on 16th March, can be found here.
- VisitScotland have a COVID-19 advice page, including details of VisitScotland’s response to the crisis, an industry FAQs and practical advice on how you can engage with your customers across digital channels. VisitScotland would encourage you to keep your web listing on visitscotland.com up to date. Guidelines on how to do this can be found at this link.
- The Scottish Government website contains a Coronavirus in Scotland page, including information and support for tourism businesses.
- Our colleagues at the Association of Leading Visitor Attractions (ALVA) have produced guidance for visitor attractions wishing to maintain some mitigation measures after restrictions are lifted, when the country moves beyond level 0 (August 9th). This guidance is very much just that though and ALVA is clear that it is definitely up to individual attractions to make their own decisions about what is right for them. You can view the ALVA guidance at this link.
- With the Scottish Government’s announcement that Scotland will move beyond level 0 on Monday 9th August, we are aware that members may be looking for advice on what to say to the public to reassure them that their safety remains a priority when visiting and on-site precautions are being maintained to ensure this. ASVA has amended a specimen statement, which is included in the re-opening guidance published by ALVA (as noted above), tailored to the Scottish landscape. Please feel free to use this statement as you see fit (which can, of course, be amended to suit your needs):
‘’This visitor attraction has decided to maintain mitigation measures, including managing capacities and visitor flow, use of hand sanitation stations and enhanced cleaning protocols, until otherwise announced, in accordance with industry best practice and guidance endorsed by the Association of Scottish Visitor Attractions.’’
- Scottish Government Guidance for Tourism & Hospitality – The most up to date guidance from the Scottish Government for the Tourism & Hospitality sector, including a useful FAQs document.
- Scottish Government Guidance for Re-Opening Museums, Galleries and Heritage Attractions – Along with the general guidance for tourism businesses, the Scottish Government has published specific guidance for the heritage sector.
- Scottish Government Guidance for Organised Activities for Children – Up to date guidance from the Scottish Government for any business looking to run activities for children, including capacity and distancing restrictions.
- ASVA & BALPPA COVID-19 Scottish Attractions Relaunch Advice – Updated for 2021 guidance on the safe re-opening of Scottish Attractions from ASVA and the British Association of Leisure Parks, Piers and Attractions (BALPPA)
- AIM Reopening Checklist – A useful checklist from the Association of Independent Museums to help sites make decisions on reopening.
- BIAZA Operating Guidelines for Zoos & Aquariums under Covid-19 Restrictions– Guidance from the British & Irish Association of Zoos and Aquariums. Tailored for Zoos and Aquariums but much of the guidance is applicable for all attraction types.
We would also highlight this useful document regarding operating walkthroughs and animal contact experiences.
- Fáilte Ireland Guidelines for Re-Opening Visitor Attractions – Guidance for Visitor Attractions produced by Fáilte Ireland. Obviously some of the links in this document point to Irish sources, but the guidance on re-opening safely is relevant to any attraction, regardless of location.
- Historic Environment Scotland Minimum Operating Standards – An excellent document from HES covering the requirements for re-opening heritage sites.
- IAAPA Re-Opening Guidance – Guidance for reopening of visitor attractions produced by the Global Association for the Attractions Industry.
- NDMC Good Practice Guidelines on Reopening Museums – Guidance for the reopening of museums, created by the National Museums Directors Council
- NFAN Re-opening Guidance – Guidance for reopening Farm Attractions from the National Farm Attractions Forum. Although focussed on farm attractions, much of the guidance is highly relevant for all attraction types.
We’re Good to Go Scheme
- The ‘We’re Good to Go’ Scheme, created so businesses across all sectors of the tourism industry in Scotland can demonstrate to the public that they are adhering to the respective Government and public health guidance has been extended. ASVA members can join the scheme here and will benefit from a streamlined application process.
- VisitBritain has announced that tourism businesses in the UK registered to the ‘We’re Good To Go’ industry standard scheme can now automatically be issued with the international ‘Safe Travels’ stamp from the World Travel & Tourism Council (WTTC).
The WTTC stamp enables travellers to recognise destinations around the world which have adopted global standardised protocols – so they can experience ‘Safe Travels.’
VisitBritain is coordinating the Safe Travels stamp issue in the UK, on behalf of the WTTC, for businesses registered to its ‘We’re Good To Go’ scheme, with those who welcome international visitors particularly encouraged to use the Safe Travels stamp.
Any business that is signed up to ‘We’re Good To Go’, can now log back into their online ‘We’re Good to Go’ account and download the Safe Travels logo from there.
For more information, please click here.
Other useful resources
- The Scottish Tourism Emergency Response Group (STERG) have published a ‘Scenario Planning’ toolkit to help businesses plan for and look ahead to the challenges next year and beyond. The toolkit presents five scenarios suggesting how Scottish tourism could potentially evolve over the next 18 to 24 months. By reading and considering each scenario and by considering its implication on your business, the intention is that you will have a strategic response ready. Download the toolkit here.
- The excellent Technology Solutions for Visitor Attractions Toolkit has been created by experienced tourism professionals through the Destination Leaders Programme (DLP) to provide visitor attractions with ideas and inspiration, as well as recommendations for technological solutions, to help you adapt to the post-lockdown environment.
- A digital directory of over 100 traveltech businesses and 30 industry case studies has been published. The directory includes information for attractions, tour operators, accommodation providers and transport companies, and showcases over 100 technology companies offering solutions to tourism businesses. You can access the Traveltech Directory at this link.
- A new initiative – The Recovery Register – has been launched to facilitate greater networking across attractions professionals in the UK. All the individuals on the Register work in leading museums and attractions and are happy to be approached directly for advice on their specialist area, whether it is COVID-safe reopening, grant funding or audience research. Users can also access information about free-to-join specialist networks, as well as look at individuals who have indicated they would be open to trustee positions.
- Check In Scotland is a service designed to work with NHS Scotland’s Test & Protect, to help facilitate the collection of contact details. The service enables you to collect people’s details is by displaying a QR code poster at your venue. It can be downloaded here.
- The Scottish Government has produced a Cyber Resilience COVID-19 Bulletin, to provide businesses with guidance and information on the latest threats, scams, news and updates. The latest bulletin can be found here.