ASVA Events

ASVA/BVA BDRC Webinar – An Analysis of Quality of Experience and COVID Safety Measures at Scottish Visitor Attractions

Wednesday 04/08/2021


Start Time
10:30 AM

End Time
11:30 AM

Over the last couple of months, ASVA has partnered with research consultancy BVA BDRC to conduct mystery visits across 20 of Scotland’s visitor attractions, with the express aim of assessing quality of experience and the delivery of COVID safety measures in the new landscape that attractions are now operating in.

Over the course of the last two months, trained auditors have assessed a carefully chosen and diverse range of attractions on the full visitor journey.  On Wednesday 4th August at 10.30am, Jon Young and Diana Meterna, Director and Senior Research Executive from BVA BDRC will present the headline findings from this exercise.  The presentation will illustrate how well Scottish attractions are currently performing on:

  1. Pre-booking:  Ease of booking, website navigation and information provided
  2. Staff engagement:  At key transitional points and during the visit
  3. Visitor experience:  Interpretation, navigation and guided tours
  4. COVID safety:  How it is communicated (before and after the visit) and policed, how well it is adhered to, and the impact on the visit.
  5. Toilets: Cleanliness and presentation
  6. Retail and catering: Quality, range and price of products

In addition to overall headlines, the presentation will aim to inspire you with best practice from selected venues.  This will include brilliant examples of everything from ‘tidy toilets’ to ‘creative COVID communications’.

This is sure to be a webinar will lots of insights and practical takeaways for attractions of all sizes and varieties.

We hope you can join us.