Be a QA for a Day - Central Scotland
In conjunction with VisitScotland, on Thursday 14th March we will be running one of our popular Be a QA for a Day workshops. This event gives those participating the opportunity to visit and grade another attraction as if they were a VisitScotland Quality and Tourism Advisor. Delegates will get a thorough understanding of how the QA scheme operates, what the advisors are looking for, and inspiration for positive changes that can be made to enhance the visitor experience at their own attraction.
The ability to conduct a ‘mystery visit’ is crucial to the course, so we don’t reveal the venue in advance. However, this course will take place at a venue in Central Scotland.
This event is a one-day workshop, giving those participating a thorough understanding of how the VisitScotland Quality Assurance scheme operates, what the advisors are looking for, and inspiration for positive changes that can be made to enhance the visitor experience at their own attraction.
The day is led by an experienced VisitScotland Quality and Tourism Advisor, who will begin by giving an explanation of the grading process, including an overview of the grading visit and the scoring structure. This is a practical course which includes a mock grading visit to an actual visitor attraction. Following the visit, the group will then meet again to review the process and for further discussion.
The aim is to ensure that delegates attending will gain a greater understanding of the VisitScotland Quality Assurance scheme and be able to identify how they can improve the visitor experience at their own attraction. The course teaches attention to detail, the art of benchmarking, and gives insight into the inner workings of the QA scheme.
Taking part also provides excellent networking opportunities with industry colleagues. For further details on the course content please click here.
To ensure the optimum experience for those taking part, numbers on these courses are limited to 12 delegates, with members being able to book 2 places per organisation. The cost is £120 per delegate (inclusive of vat). This event is exclusively for ASVA members.
Should you have any questions, please contact Helen Henderson, ASVA Membership Manager on email@example.com