ASVA Events

******ONLINE BOOKINGS FOR THIS EVENT ARE NOW CLOSED. IF YOU ARE INTERESTED IN ATTENDING, PLEASE CONTACT HELEN HENDERSON ON helen@asva.co.uk *******

Pop Up, experiential, dynamic, interactive. People want experiences! What does it all mean beyond the buzz words?

People are at the heart of every great visitor experience. The greatest deciding factor of converting a four-star review to a five-star review on Trip Advisor is the use of a staff members name. Human connections create positive experiences.   So often, this is underestimated, or the routine of a job can create barriers to best practice.

This one-day, practical workshop is designed to boost a delegate’s ability to shape an experience and take ownership over the visitor journey. Delegates learn to artfully deliver the mission and vision of where they work in a way that makes their individuality shine. The results of getting this right are increased satisfaction scores both internally and externally and improved commerciality. Enabling your team to delight your visitors by putting value in service.

High standards are a non- negotiable in Scottish tourism. Send your teams on Complete Experience to improve their proactivity and empower them to go the extra mile for your visitors.

Content includes:

• The value of enjoying your work, and being proud of what you deliver
• Mission and Vision on the front line
• Who are our visitors?
• Moods Expectations and Wants of our visitors
• Guest Journey mapping and Moments of Truth (as they relate to experience)
• The importance of Attention to Detail
• Why service matters
• Call to action – make memories

This course will be delivered by the team from Complete Works. Using techniques that are trained through these courses, the team at Complete Works has made a significant difference helping attractions across the country exceed challenging income targets. Projects they have led at attractions such as the Royal Botanic Gardens Edinburgh and the National Gallery have seen increases in visitor spend by multiple hundreds of percent. Through this training, you and your team members can learn to implement the techniques that will similarly wow your visitors and impact positively on your bottom line.

Please note, cancellation of a booking (by emailing info@asva.co.uk ) must be received at least 7 days prior to the event to be eligible for a refund. Bookings cancelled less than 7 days before the event, and non-attendance, will be non-refundable.