Full Time

Café Supervisor

Who we are:
New Lanark World Heritage Site is a beautifully preserved 18th-century mill village nestled in the picturesque Clyde Valley in Scotland. Renowned for its historical significance and stunning natural beauty, New Lanark offers visitors a unique blend of cultural heritage and scenic landscapes. The site includes a hotel, visitor centre, leisure club, historic textile mills, cafés, and retail shops. As a UNESCO World Heritage Site, we are dedicated to preserving our rich history while providing engaging and memorable experiences for all visitors.

Joining our team means becoming part of a vibrant community focused on heritage, hospitality, and tourism excellence.

Overview:
We are seeking a Café Supervisor who is passionate about food service and delivering a warm welcome to every guest. The successful candidate will oversee both front and back of house operations, ensuring smooth daily service, high standards of food safety and hygiene (including HACCP compliance), and an efficient, motivated team.

This role requires a hands-on leader with strong people skills, a smiley and engaging personality, and the ability to balance great customer service with operational efficiency. You’ll also play a key part in managing departmental budgets, monitoring costs (including payroll percentages), and contributing to the café’s overall success.

Responsibilities:
Oversee daily café operations, ensuring excellent food service and smooth coordination between kitchen and front of house.
Ensure HACCP standards, health regulations, and food safety practices are consistently upheld.
Supervise, train, and motivate café staff, creating a positive, productive, and efficient working environment.
Deliver outstanding customer service by engaging with guests, resolving issues quickly, and ensuring a warm, welcoming atmosphere.
Monitor stock levels, place orders, and manage suppliers to maintain uninterrupted service and minimise waste.
Support menu development, ensuring food offerings are appealing, on-trend, and considerate of customer preferences and dietary requirements.
Manage departmental budgets, monitoring costs and payroll percentages to ensure financial efficiency.
Work closely with management and other departments to support promotions, events, and marketing initiatives.

Experience & Skills:
Proven supervisory or management experience in a café, restaurant, or hospitality setting.
Strong knowledge of HACCP and food safety standards.
A passion for delivering excellent food service and customer experiences.
Excellent leadership and communication skills with the ability to motivate a team.
Confidence in managing budgets, stock, and payroll percentages.
Experience as a barista or in hotel cafés/restaurants is an advantage but not essential.
Friendly, smiley, and engaging personality – someone who naturally creates a warm and welcoming environment.

Job Type:
24 – 35 hours per week

Benefits:
Employee discount
On-site gym
On-site parking

How to apply:
Please send your CV to clare.healy@newlanark.org

KEY PURPOSE
Threave is one of the National Trust for Scotland’s top ten most visited attractions. The garden is made up of many landscaped features and themed areas including a Secret Garden, Rock Garden, Ericaceous beds, a variety of different water features, Azalea walk and heather beds, a one-acre traditional working walled kitchen garden, orchard, large nursery with new glasshouse facilities, extensive woodland garden and broad variety of themed beds and borders planted with a large and diverse collection of plants. Threave provides a perfect location for the Trust’s School of Heritage Gardening, offering a wide variety of horticultural experience in both traditional and modern gardening techniques

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Undertaking practical maintenance of the garden and all associated garden machinery – e.g. Grass cutting, strimming, edging, leaf blowers, hedgetrimmers, etc, Weeding of beds,planting, pruning, care of shrubs, trees, herbaceous and bulbs, turf care, pest/disease/weed control, staking, plant nutrition, composting, mulching and soil improvement, to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.
2. Fostering positive relationships with team, property staff, local communities and organisations and promote the work of the Trust.
3. On occasion, supervising and working with volunteers and/or trainees to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities.
4. Demonstrating self-motivation, organising, planning, and prioritising and good time management.
5. Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.
6. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.
7. Assisting all other areas when required (nursery / walled garden)

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
 Not a line manager but will, on occasion, supervise volunteers and trainees under instructions from Head Gardener / First Gardener
 Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens in southwest region)
 Will have regular (daily) interaction with members of the public and guests of all ages and abilities.
 Recording and reporting of information, promotion of garden at events

Finance Management
 Not a budget-holder.

Tools/equipment
 Will be a user of driven vehicles such as ride-on mowers, 4×4 all-terrain vehicles and tractors.
 Will be a frequent user of powered tools such as mowers, strimmers, woodchippers and hedge-cutters.
 Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
 A relevant qualification in Horticulture or demonstrable equivalent practical experience.
 Demonstrable skills in garden machinery e.g. ride on mowers, strimmers, lawnmowers, hedge trimmer etc.
 Sound demonstrable plant knowledge and identification skills.
 Sound knowledge of basic tools
 Some practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
 Excellent interpersonal and communication skills; confident in interacting and dealing with a wide range of people; and able to represent the Trust.
 Good organisational and time-management skills – including the ability to prioritise work where necessary and also the ability to work using own initiative, in the absence of direct line management.
 Eye for detail and finish, quality standard and best practice.
 Good ability to record and report information.
 Current driving licence valid for driving in the UK.

Desirable
 Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning etc.
 Previous experience working in a public garden or similar
 Experience of working in a mixed-team that includes trainees/seasonal staff and/or volunteers.
 Skills in arboricultural techniques, basic chain-saw certificates – CS30 & CS31, or willingness to be trained in the basic use of chainsaws and to exercise that training.

Join our team and be part of the story in our Saltire Bistro or North Tower Bar in the heart of Inverness.

We are seeking customer focused individuals to join our Food & Beverage team at our new visitor attraction opening later this year, The Inverness Castle Experience.

Help every visitor feel welcome and inspired during their time in our beautiful Saltire Bistro, terraces or stunning North Tower Bar. You’ll play a key part in delivering excellent service, maintaining high standards and ensuring each visit leaves with a precious memory of The Inverness Castle Experience.

Excellent benefits including 35 days holiday per year, pro rata, local government pension scheme, positive team culture and values that ensure every member of the team is respected with your wellbeing of importance to us.

We have a variety of permanent, full-time, part-time and relief positions available working within 7:00 am and 11.30pm, Monday to Sunday.

For more details and to apply, click on the website link below.

Please note, the closing date may be amended, as the vacancies are being filled on an ongoing basis.

Purpose of role

This is an exciting and varied role in the Food & Beverage team at Brodie Castle. Based in our Castle Café or Playful Café you’ll prepare food for a high-quality, sit-in café and grab-and-go takeaway menu, helping to generate the income that enables our charity to care for Brodie Castle and Estate.

You will ensure that visitors from across the globe have an enjoyable experience here through excellent service standards and menu availability. You will be responsible for the daily operation of the kitchen, and achieving targets through efficient, safe food production practices.

Key Responsibilities
• Deliver a high-quality food offer for our high and low season, relevant to our Brodie customers (visitors, events and functions) and Visit Scotland’s Taste our Best principles.

• Contribute to menu development, making creative, practical and cost-effective choices for food production and presentation.

• Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).

• Work alongside the management team to ensure all food and non-food items are ordered, and stock is controlled to the highest standard

• Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, eg. displaying nutritional value & calorie counts.

• Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.

• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.

• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Performance indicators and targets
• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems
• Fully equipped commercial catering kitchen.
• Access to computer with training and stock ordering systems.
• EPOS tills and chip and pin machines.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

• Experience and passion as a cook in preparing and producing food to a consistently high standard using fresh products and ingredients.

• Intermediate Food Hygiene Certificate qualification, preferred.

• Highly developed organisational skills, deployable in a multi-tasking environment.

• Excellent communication and influencing skills (spoken and written)

• Ability to work as part of a busy team, fostering a positive and motivated team atmosphere.

• Recognised formal qualification in the culinary arts, desirable.

As a Chef de Partie at The Macallan Estate, this role will collaborate closely with the Sous Chef to consistently uphold 5-star service standards and ensure the delivery of top-quality cuisine. Joining a dynamic kitchen team with extensive experience in multiple Michelin-starred establishments, the CDP position brings established skills, demonstrating a profound enthusiasm for crafting, cooking, and presenting exquisite dishes within a specialised section. The role requires a heightened level of diligence and the capability to operate autonomously, without supervision.

-Collaborate closely with the Sous Chef to maintain consistent 5-star service standards and ensure high-quality food preparation
-Demonstrate expertise in specialised culinary techniques within assigned section
-Prepare, cook, and present dishes according to established recipes and standards
-Monitoring portion and waste control
-Work effectively in a fast-paced environment, demonstrating adaptability and flexibility
-Communicate effectively with other kitchen staff to ensure smooth service operations
-Take initiative to address any issues or challenges that arise during service
-Contribute to menu development and innovation under the guidance of senior kitchen staff
-Overseeing the maintenance of kitchen and food safety
-Ensuring full compliance of all food hygiene and health and safety regulations including HACCP, COSHH and all other distillery related due diligence and controls

To be successful in this role, you have previous experience working in a similar role, demonstrating a solid knowledge and culinary skills. You have the ability to work without supervision and produce exceptional quality of food. Strong interpersonal abilities, facilitating seamless collaboration with both kitchen and front-of-house teams, as well as effective communication with management. A comprehensive understanding of safe food handling practices and adeptness in food rotation procedures to maintain freshness and quality. A personable and professional demeanor, consistently delivering exceptional service with a welcoming attitude. Effective problem-solving skills, enabling quick and practical resolutions to challenges encountered in a fast-paced kitchen environment.

Join our team where your culinary talents and interpersonal finesse will contribute to our collective success in delivering exceptional dining experiences.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.