Full Time

Visitor Experience Manager – Recruitment and Planning

Who are we?

We are Scotland’s design museum. Designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world. At V&A Dundee we are on a mission to inspire and empower through design.

Design shapes our world, it’s part of everyday life and it’s everywhere. We are a museum with energy and have a vision of the future where everyone is inspired through design and recognizes its far-reaching impact in our lives.

We are a welcoming place for people of Dundee to explore design and to use as an everyday part of their city, as well as inviting visitors from around the world. We are part of the V&A family of museums that celebrate creativity in all its forms from across centuries, for everyone.

Role profile

The Operations Department is responsible for the daily operation and visitor experience at V&A Dundee.

Functions include the management and maintenance of the building and facilities, security, operational delivery of events, box office and ticketing, retail and commercial development, and catering.

Department objectives are to operate the V&A Dundee to optimum levels of efficiency and excellence, to both create and facilitate a world-class visitor experience and ensure that all of our visitors are welcomed in a safe, accessible environment, supporting our vision and mission to generate enjoyment and a deep understanding of design through a pioneering public programme, visitor, and digital experience, as well as to generate income to contribute to the financial sustainability of the museum via its commercial enterprises.

Reporting to the Head of Visitor Experience, and working closely with the Head of Building Operations, the position sits as part of V&A Dundee’s duty management team, facilitating the effective day to day running of the museum.

Whilst assuming full duty management responsibility of the building, the Visitor Experience Manager puts the visitor journey at the heart of everything they do, ensuring the delivery of a consistently world-class, 5* experience, for everyone who comes to see us. They supervise the smooth running and support the Head of Visitor Experience with the continued development and improvement of all functions that sit within the visitor operations remit. These functions include, but are not limited to, retail, ticketing and box office, gallery staffing and object invigilation, and events delivery. Our Visitor Experience Manager are also a key point of liaison for our contracted staff across cleaning, security and catering services, ensuring excellent rapport and sustained relationships that are conducive to a cohesive and integrated visitor journey of the highest standard.

A high degree of flexibility and the ability to manage effectively, both directly and by influence, is key to this role, assuming line management responsibility for a team of Visitor Assistants. Our Visitor Experience Managers foster an environment that inspires the best in their team, working collaboratively to ensure everyone is heard and ideas are nurtured. Management experience in a busy, customer service environment is essential, along with the ability to prioritise and delegate as required. Excellent working knowledge and promotion of Health and Safety, as well the ability to coordinate response to emergency situations, is an important part of their working day.

The Visitor Experience Manager – Planning & Recruitment is responsible for inducting all new members of the visitor experience team and providing them with comprehensive training on the organisation and its standards. Collaboration with finance, the head of visitor experience, and operations is essential. This collaboration is crucial for planning deployments for future exhibitions and events. It ensures both excellent visitor experiences and compliance with insurance requirements. The role requires offering insights on how proposed changes to procedures, staffing, and contracts will impact the museum floor. It also involves developing plans to implement these changes without compromising the standard of service.

Additionally, the role involves arranging all necessary health and safety training for new team members. It also includes overseeing the recruitment and induction of the Visitor Assistant team, verifying right-to-work documentation, and scheduling shifts.

Duties and Responsibilities
Duty Management/Building & Security Operations:

Oversee and manage the daily operation of the public facing areas of the museum, striving to achieve the highest standards of customer service and ensuring the delivery of a consistently world-class, 5* visitor experience, in line with Visit Scotland’s quality assurance grading, for everyone who comes to see us.

Act as a key holder, performing opening and closing procedures. This will include occasional out of hours emergency response, as agreed with the Head of Visitor Experience.

Ensure the highest standards of cleanliness and facility conditions, performing regular audits and escalating problems that deviate.

Oversee the daily management and security of the Gallery spaces, reporting any maintenance issues and object damage.

Conduct pre and post-shift briefings for the Front of House staff, ensuring that they have the necessary information to support our visitors, and gathering feedback and ideas to help improve the visitor and staff experience.

Have excellent working knowledge of the Visitor Experience operational functions, and the cascading of relevant operational training to colleagues, including POS System operation, Ticketing Systems, SOPs and Service Delivery.

Maintain open lines of communication between departments, cascading relevant information including, but not exclusive to, updated exhibition messaging and object rotation, ticketing and membership offers, learning and event activity, and any other new initiatives or development opportunities.

Uphold and promote health and safety policies and procedures, ensuring the safety of all of our staff and visitors and full compliance.

Identify and suggest changes to standard operating procedures to improve efficiency and working practices.

Actively seek visitor feedback and communicate any information directly to relevant departments.

Respond to visitor enquiries as needed, and resolve any complaints in a calm, professional manner, de-escalating any potential conflicts.

Coach and mentor our team of Visitor Assistants, ensuring that they have adequate training and development opportunities so that they can confidently upsell tickets, memberships, and retail product, and consistently deliver the best possible experience for all of our visitors.

Lead on and coordinate the response to emergency situations, including but not limited to, first aid incidents, building evacuation, adverse weather and problem visitor scenarios.

Work closely with the Head of Visitor Experience and the Events Manager, to support the delivery of all events, assuming Duty Management responsibility and ensuring that all events are delivered safely, frequently working late nights and weekends to ensure the safe running and facilitation of events at the Head of Visitor Experience’s discretion.

Oversee all cash handling processes, along with the management of the banking procedures and the security of the cash room and safes, in line with insurance regulations.

Comprehensive understanding of all V&A Dundee emergency policies.

Acting as Incident Coordinator and ensuring that all Visitor Assistant colleagues are trained and understand their responsibilities of V&A Dundee’s evacuation procedure and their roles as Fire Marshalls.

Must be trained in and act as a Fire Warden & First Aider for V&A Dundee. and act as Incident Coordinator in the event of a fire or emergency evacuation.

Act as initial liaison for missing children and vulnerable adults.

Visitor Experience

Under the direction of the Head of Visitor Experience, support with the continued development of procedures and practices that promote an exceptional visitor experience, improving the efficiency of all visitor facing functions.

Promote V&A Dundee’s continued commitment to consistently delivering a world-class, 5* experience for all, identifying training opportunities and managing a learning and development matrix for the Front of House team, ensuring the visitor experience team are confident in delivering this on a daily basis.

Champion accessibility at V&A Dundee, and prioritise a welcoming and inclusive approach to all of its activities, providing feedback to relevant teams on how ongoing improvements can be made.

To be the champion and voice of the visitor at all times, and be comfortable questioning anything that doesn’t prioritise audience needs.

Ensure all elements of the Front of House and visitor-facing functions are appropriately resourced, including but not limited to, welcome and admissions, ticketing and box office, retail, gallery staffing and invigilation, visitor tours and gallery talks.

Oversee the collation of the In-Museum visitor feedback, working to resolve recurring issues and identifying trends and opportunities that support with the ongoing improvement of the visitor experience offer.

Working closely with the Head of Visitor Experience, in-house Tour Guides, and Bookings Officer, support with the ongoing development and delivery of tours and gallery talks, ensuring the commercial tour bookings are resourced and generating ideas to further enhance this offer.

Feedback on signage and wayfinding, encouraging a visitor journey that has no barriers.

Overseeing the monthly gathering of surveys and ensuring that the Visitor Experience team meet the organisation quota.

Acting as initial liaison for missing children/vulnerable persons.

Acting as the on-duty First Aider / Mental Health First Aider for visitors and staff.

Liaising and maintaining our relationships with our contract partners (SGL, Spectrum, HP).

Planning and Recruitment

This is a specific role within the Duty Management team:

Induct all new members of the visitor experience team, and ensure that they have a full grounding of the organisation and the standards required.

Work with finance, the head of visitor experience, and operations to help plan deployment for future exhibitions and events to ensure both a high quality visitor experience and that all insurance requirements are met.

Offer insight as to how proposed changes to procedures, staffing, and contracts will affect the museum floor, and create working plans on how to implement these without negatively affecting the standard of experience offered by the museum.

Arrange all necessary health and safety related training for new members of the visitor experience team.

Recruitment and induction of the Visitor Assistant team including checking right to work documentation and scheduling in shifts.

Follow the processes required for requesting new staff and advertising the role.

Creating a plan as to how many staff we may need in a round of recruitment and what hours would be required of them, whilst staying within budget.

Filtering through applications to create a shortlist.

Arranging facilities for interviews and inductions.

Monitor performance during probationary period of new starts and make recommendations on the outcome.

Overall management of Visitor Assistant rota.

Management of annual leave requests for the Visitor Assistant team.

Monitoring Visitor Assistant Team annual leave entitlement.

Managing TripAdvisor on a daily basis, looking for recurring themes and passing feedback onto relevant departments.

Responding to all TripAdvisor reviews, ensuring that a professional and yet informative tone is kept.

Keep track of staff member mentions on online reviews ad keep a log of this to be used in appraisals etc.

Work to drive V&A Dundee higher up in the rankings for Things to Do in Dundee on TripAdvisor.

Feeding back all information gathered in meetings, including the All Staff meetings.

People Management and Departmental Duties

Line management of a team of circa 10-12 Visitor Assistants, conducting annual appraisals, and behaviour and performance management.

Duty Management of a team of 30+ Visitor Assistants.

Be fluent in and engaged with V&A Dundee’s Vision and Mission, ensuring that everything done is underpinned by this, and that the Front of House team understand the part they play in the collective effort to achieve this.

Manage HR requirements of direct reports, including tracking of holiday, sickness and payroll.

Organise and distribute work tasks and schedules on shift, building rotas to ensure all areas are appropriately resourced.

Lead by example at all times, ensuring that staff are well-presented, welcoming and pro-active in their approach to their work.

Work with HR support to resolve employee issues, leading on administration and conducting meetings when required including absence management.

Perform general administrative duties as required (sending/answering emails, phone calls, filing etc.)

Prepare relevant information and attend meetings as required, including chairing the Weekly Diary Meeting in the absence of the Head of Visitor Experience.

Promote equality, diversity and inclusion in all aspects of your work, ensuring that colleagues are treated in an equitable manner with dignity and respect.

Uphold and champion V&A Dundee’s Visitor Charter / Code of Conduct and ensuring that breaches of this are addressed within the Visitor Experience departments remit.

Support on aspects of recruitment and induction within the Operations department.

Carry out any other reasonable duties as requested by the Senior Operations Management Team, and other designated senior staff.

Commercial Development

Liaise regularly with the Retail Manager and Retail team, ensuring excellent service delivery and providing staffing support when necessary.

Encouraging the maximisation of sales across all commercial platforms, and the retrieval of donations and relevant gift aid information.

Be aware of Operational KPIs across on-site ticket sales and conversion, on-site membership purchase, donations and gift aid information retrieval, retail conversion, and cascading this information to the Front of House team.

Make it a priority to have a good knowledge of our programme, and ensure that this is shared with the Front of House team, so that this can be confidently spoken about with visitors and upsold.

Identify and feedback opportunities to improve our tour and group bookings offer.

Maintain an excellent working knowledge of our catering offer and liaise regularly with our contracted catering staff, ensuring full integration with Visitor Experience team and improved visitor conversion.

Person specification
Essential

-The post requires a responsible, organised, and enthusiastic individual, with proven relevant experience, who will be committed to delivering the highest standards of service. Candidates will need to be able to demonstrate an ability to problem solve quickly and innovatively, expect the unexpected, and remain resilient when things don’t always go to plan.

-Due to the duty management responsibilities of the role and the occasional requirement to act as Out of Hours emergency response, it is essential that the successful candidate lives within 30 minutes travel time of the museum.

-Proven experience at a supervisory level or similar, in a fast-paced, customer service environment.

-Demonstrable experience of delivering exceptional customer experience.

-Experience of supervising a team on shift with multiple priorities, coordinating and leading on resourcing.

-Must be able to demonstrate knowledge and understanding of visitor needs, the importance of the visitor journey, and of a museum/visitor attraction environment.

-The ability to act with tact and diplomacy with a variety of stakeholders.

-Strong organisational, communication and administrative abilities.

-Proven ability to be resilient and effectively responsive to unexpected or adverse situations.

-Flexible approach to their working practice.

Desirable

-Previous work in a museum or gallery environment.

-Knowledge of First Aid at Work.

-Certificate in Health and Safety (IOSH/NCRQ or equivalent).

-Previous experience of POS Retail Systems and Ticketing Systems.

Deadline for applications: no later than 17.00, 23 May 2025. Interviews will take place week commencing 26 May 2025.

This is a full time position, working 37.5 hours per week working from our museum in Dundee on a rotational basis, Monday-Sunday, including a variety of shift timings and regular evening and weekend work, to facilitate our daily operation and exciting programme of out of hours events. Days worked will either be 4 out of 7, or 5 out of 7, depending on the length of shifts worked, and will be pre-agreed with the Head of Visitor Experience. We offer a generous package including 38 days holiday, pension scheme, company sick pay, entry to V&A Dundee paid exhibitions and many more discounts and benefits.

Chef de Partie

JOB PURPOSE

Located at 215-217 Sauchiehall Street, the original Willow Tea Rooms Building has undergone an extensive restoration in a bid to return the building to its former glory of when it originally opened in 1903.

Mackintosh at the Willow is proud to be cared for by The National Trust for Scotland, who offer a wide range of employee benefits, from a generous annual leave allowance to discounts and free access to all National Trust for Scotland sites and properties.

As well as our iconic, fully licensed tearooms, roof terrace & street café; we also have meeting and events rooms, a creative learning and education department and an exciting exhibition and retail store.

We are proud of our fantastic afternoon teas and dining menus – from lunch to private dining. We are currently in Glasgow’s top 30 restaurants on TripAdvisor and continuing to grow our offering. If you’d like to join our team, read on below!

We are looking for a hard-working Chef de Partie, who has a passion for food and is interested in a unique opportunity to grow and develop their skills and be part of a unique, purpose-driven organisation. If you’re seeking a workplace that truly values its team and offers an excellent work-life balance, this is the perfect opportunity for you.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Ensure all food preparation meets standards
• Prepare and present high-quality food
• Supervise junior team members
• Keep all working areas clean and tidy and ensure no cross contamination
• Ensure food stuffs are of a good quality and stored correctly
• Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets
• Have control and organisation of own section
• Assist Head Chef/Sous Chef/Senior CDP in the training of all staff in compliance of company procedures
• Ability to work well as part of a team

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Professional Food Qualification or relevant experience
• 1 year experience Chef de Partie or someone with 3+ years’ experience as a junior CDP (or equivalent) looking for the next step up in their career
• Professional Food Qualification or relevant experience
• Proficiency in a wide range of cooking techniques, including but not limited to, grilling, sautéing, baking, and knife skills. Additionally, knowledge of food safety regulations and procedures is essential.

Desirable
 Previous experience of cheffing within the tourism industry

DIMENSIONS AND SCOPE OF JOB

Scale
 n/a

People Management
 On occasion may be required to oversee Junior team members in the absence of Senior CDP & Head Chef

Finance Management
• Should at all times adhere to set budgets when ordering stock

Tools / equipment / systems
 Uses clock in/clock out systems & may be required to approve shifts
 Knives: Chef’s knives, paring knives, and specialty knives for precise cutting.
 Cutting Boards: Provides a safe and hygienic surface for food preparation.
 Cookware: Pots, pans, and skillets tailored to the station’s needs (e.g., sauté pans, saucepans).
 Utensils: Tongs, spatulas, ladles, and spoons for handling and serving food.
 Mixing Bowls: For combining ingredients and mixing sauces or dressings.
 Kitchen Tools: Peelers, graters, zesters, and mandolines for food prep and garnishing.
 Cooking Appliances: Grills, ovens, fryers, and stovetops for cooking.
 Temperature Tools: Thermometers to ensure food safety and quality.
 Small Appliances: Stand mixers, blenders, and food processors for various tasks.
 Storage Containers: Maintain organisation and freshness for prepped ingredients.
 Cleaning Tools: Sponges, brushes, and towels for maintaining cleanliness.
 Safety Equipment: Oven mitts, aprons, and non-slip shoes for safety

Assistant Venue Manager

Job Title: Assistant Venue Manager
Contract Type: Permanent
Grade: FC06
Salary: £29,508 – £32,437 per annum
Hours: 36 hours per week
Location: Rothes Halls, Glenrothes
Job Reference: ON000565

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as an Assistant Venue Manager within Rothes Halls. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue.

You will be a key front facing figure, responsible for the promotion of all services within Rothes Halls and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe. As a member of our Operations management team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience across all areas of the venue (Theatre, Library, Catering, Meetings Incentives, Conferences and Events (MICE)). A keen passion to drive business by taking the team on a journey that is Onfife.

This is a full time post, and your days and hours of working will flex to meet the business needs and this will include weekend and evening working.

You can view the full job spec on our current vacancies page on our website.

About You

You’ll be an experienced approachable people manager who thrives at a challenge, excels at building strong relationships and has a passion for providing excellent customer service, ideally within a hospitality or visitor/customer facing venue. You’ll also have strong IT skills along with an understanding of Health & Safety in the workplace and reporting.

How to Apply

If you would like to find out more information about this role before applying, please contact Jackie McKenzie, Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be found on our current vacancies page on our website.

The closing date for applications is 9am on Thursday 22nd May 2025.

Interviews will take place week commencing 2nd June 2025.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Due to the high number of applications we receive, we are unable to respond to each applicant. If you do not hear within two weeks of the closing date you have not been successful on this occasion but thank you for taking the time to apply.

Theatre Technician

Job Title: Theatre Technician
Contract Type: Permanent
Grade: FC05
Salary: £27,087 – £29,508 per annum plus unsocial uplift after 8pm weekdays / anytime on weekends
Hours: 36 hours per week
Location: OnFife Theatres: Adam Smith (Kirkcaldy), Rothes Halls (Glenrothes), Lochgelly Centre (Lochgelly) & Carnegie Hall (Dunfermline)
Job Reference: ON000564

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity to join our Technicians team working across all four of our theatres in Fife. This is a peripatetic role, meaning you’ll support the existing teams based at each venue. You’ll be involved in all aspects of technical work, including lighting and sound design / production, stage management and audio-visual delivery for events and conferences. You’ll also work alongside the teams responsible for equipment maintenance and ensuring health and safety standards within the venues.

You can view the full job spec on our current vacancies page on our website.

About You
Our theatre technicians work in a fast-paced and dynamic environment, often under tight deadlines and with multiple shows / events running at the same time. As such you’ll be comfortable working under pressure and to agreed deadlines.

Whilst you may have a specialised field experience (i.e. sound or lighting), you will need to have general experience in all other technical elements as the role will require you to cover all areas within the theatre. Strong IT skills and good working knowledge and experience of specialist equipment (sound, lighting, AV systems) is required.

A high degree of flexibility is required as hours will always include evening and weekend work. The role can also be physically demanding so a strong level of fitness is required for this job.

As the role requires you to work across all four theatres, access to your own personal transport is essential (travel expenses are covered).

How to Apply
If you would like to find out more information about this role before applying, please contact Tony Stevens, Venue Manager, for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 9am on Thursday 22nd May 2025.

Interviews will take place week commencing 2nd June.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Visitor Services Supervisor – Estates

JOB PURPOSE

This job exists to support the Operations Manager (Inverewe and Corrieshalloch) in ensuring that the Trust’s sizable landholdings comprising Inverewe Estate (55,000 acres) and Corrieshalloch Gorge, are managed sustainably, are fully legally compliant, are maintained for public access, and are commercially active.

KEY RESPONSIBILITIES

• Develop commercial opportunities across the estate by managing assets such as woodlands, grazing, and car parks by identifying new initiatives for increasing revenue.

• Oversee public access to the estate by appraising the condition of footpaths, gates, and vehicular thoroughfares, commissioning when necessary external suppliers to repair and maintain the estate’s infrastructure.

• Collaborate and communicate with stakeholders (e.g., tenant farmers, grazers, Forestry Commission, Historic Environment Scotland, Scottish Natural Heritage, Scottish Power, Scottish Water, etc.) their activities on Trust properties.

• Recruit and lead teams of conservation volunteers, providing full training and orientation, and develop and execute meaningful projects and activities for them to complete. This will involve engaging with children and vulnerable adults.

• Coordinate cyclical maintenance of boundaries (e.g., fences, dykes, ditches, hedgerows, etc.), pursuing best practice depending on the type of boundary so as to maintain the historical character of the estate by overseeing closely the work of external contractors, volunteers, and students.

• Instill a Health & Safety culture across the estate, ensuring that colleagues, volunteers, and external contractors work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

• Assist the visitor services team with visitor management and interpretation on the estate, facilitating the guided walk programmed, school visits, and contributing articles for the website, and property-specific social media.

• Respond to emergencies across the estate (e.g., tree fall, flooding, breached boundary, etc.) by providing a timely response and reasonable solution in line with Trust policies and responsibilities.

• Report regularly to the Operations Manager any opportunities and risks to the Trust’s countryside activities in the region, provide shared access to a well-maintained digital archive of relevant documentation, collaborating and advising colleagues as and when required.

• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management, providing relief cover as required and responding to out of hours duty manager call outs.

• Manage as required all formal and informal learning programmes across the operation, developing and delivering curriculum linked learning programmes for schools to include both indoor and outdoor learning.

• Assist the operations manager with the recruitment, training and performance of all Corrieshalloch ambassadors and other volunteer roles as and when the need arises.

• Collaborate successfully with all other managers on site to ensure the successful running of all the other customer touch points of Corrieshalloch, car parks, visitor Centre, path network, viewpoint and bridge

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children and vulnerable adults

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Desirable

• Diploma or equivalent in estate management or Level 3 Diploma in Land Based Services (007603 City & Guilds)
• Chain-saw certificates CS30 & CS31.
• Driving License, valid for driving within the UK including, if age relevant, Category E entitlement to tow trailers,

Essential

• Experience within a heritage or tourist attraction.
• Excellent interpersonal and communication skills; confident in interacting and dealing with a wide range of people; and able to represent the Trust
• Good organizational and time-management skills – including the ability to priorities work where necessary
• Competency and self-sufficiency in use of IT (email, internet, word-processing, spreadsheets, databases).

DIMENSIONS AND SCOPE OF JOB

Scale

• Corrieshalloch and Inverewe Estate comprises over 55,000 acres of woodland, wetland, mixed grazing, listed bridge and tenanted small holdings. The estate maintains over 60 miles of boundaries, including wire fences (17 miles), hedgerows (5 miles), drainage ditches (10 miles) and dykes (8 miles, some of historic value).

People Management

• Is a line manager and Is expected to recruit and manage teams of seasonal rangers and conservation volunteers, facilitate work placements and apprenticeships.
• Will work closely with other operational colleagues and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments.
• Will have regular (daily) interaction with members of the public of all ages and abilities.
• Will have frequent interaction with suppliers and contractors.

Finance Management

• Has delegated management of the estate and conservation budgets and works alongside the budget holder (Operations Manager) to deliver this. (Circa 100k)
• Is responsible for managing staffing costs within the departments as per delegated budgets. (Circa 100k)
• Will be expected to effectively negotiate costs with external contractors and monitor spend associated with projects across the estate so that they come within budget.
•

Tools / equipment / systems

• Access to desktop PC and relevant IT systems, i.e., standard NTS management systems including Intranet, share point, teams, Core HR, CRM, EPOS, and dynamics
• Will be a frequent user of driven vehicles such as tractors, ATVs, ride-on mowers and vans.
• Will be a frequent user of powered tools such as strimmer’s, hedge-cutters, etc.

Key performance indicators and targets

• The post-holder will be expected to meet KPIs associated with any estate activities in terms of revenue; targets to be set quarterly.
• Meeting the target footfall to the property is considered a shared responsibility across all teams.
• Commercial KPIs: top and bottom-line contribution across, car park and donations.
• People KPIs: Employee engagement score, Volunteer engagement score and response rates across both populations
• Customer KPIs: Google and Trip advisor reviews. Customer feedback surveys both centrally driven and local

Major Gifts Executive

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Major Gifts Executive.

Major Gifts is a mission critical role within an exceptionally effective and expanding Fundraising Team. It offers you a unique opportunity to learn about the special places and properties within the National Trust for Scotland’s care and apply your creativity and cultivation skills to maximise support from major donors.

You will work with the Major Gifts Manager, developing and implementing meaningful opportunities to solicit major gifts for a range of inspirational projects to protect wildlife, wild places, arts and heritage. You will assist the Major Gifts Manager in the development of the overarching strategy for Major Gifts, including the creation of supporter journeys for existing major donors as well as prospects. You will be responsible for managing a growing portfolio of mid level donors giving at £5K – £10K, from pipeline to recognition, while contributing to the Major Gifts events programme.

Key skills and experience required:
• Demonstrable experience of securing major contributions and sustaining a portfolio of fruitful relationships with major donors either in a charity setting or from the private sector in a client relationship role with HNW clients.
• A high level of comfort with face-to-face negotiation and solicitation.
• Excellent presentation, communication and negotiation skills, including an engaging personal presence and an ability to exert influence and inspire donor confidence.
• A creative and strategic approach to donor cultivation and long-term planning.
• A current valid driving licence for driving in the UK

This role offers an excellent competitive salary within a range of £37,600 to £41,600 with significant company benefits.

Location: home based in Scotland.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity, please submit their CV online and for an informal chat or to receive the full role information pack please call Sally on 07776 662506.

Closing date is 5.00pm Monday 26th May 2025

Engineering & Port Administrator

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for an Engineering & Port Administrator to join our Engineering team in Ardrishaig. You will support the Engineering and harbour teams and will deliver an excellent overall experience to port users. Working efficiently and to well defined standards, you will promote a safe, secure, and enjoyable customer experience which actively contributes to the generation of revenue. Promote Scottish Canals products and services and have a clear focus on commercial opportunities that will add to the excellent customer experience while bringing enhanced commercial benefit to Scottish Canals.

The role is offered on a fixed-term basis until January 2026 to cover a period of maternity leave, and with a starting salary of £30,069 (Band C). Working hours 35 hours per week, Monday – Friday – 08:30 – 16:00.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Provide support to the Crinan canal maintenance team in terms of administration and compliance with inter/national legislation and internal SC standards.
Liaise with other groups in Scottish Canals to help deliver and record required maintenance on structures and assets.
Create and maintain standards and processes for Scottish Canal’s harbours.
Document work and activities of harbour and maintenance team to required level.
Deputy harbour master with statutory obligations for reporting and compliance.
Port Facility Security Officer – Input of ship security data to CERS (Consolidated European Recording System) and reporting to MCA and DfT.
Maintain Ardrishaig Port Facility Security plan with reference to current legislation and trends.
Ensuring relevant actions are carried out, incident records maintained and submitting detail to department for transport, Maritime Coastguard Agency and internal departments.
Pier stakeholder communication and engagement, surveys and questionnaires, organising meetings, creating agenda, taking and distributing minutes.
Ardrishaig Pier bookings, updating port operation records, pier safety records, reporting, collation of invoice data.
Maintenance of Marine Safety Management System.
Management of port safety, navigation, traffic management.
Development and maintenance of required recording systems for PPM and training manuals.
Arrange, prepare and attend meetings, including arranging venue and catering, minute taking, and dissemination of info.
Administration and data input of H&S data including site visits, behavioural safety, near miss and accident reports. Incident investigation.
Record and deliver statistical analysis, compose reports and KPIs working to deadlines.
Collation and reporting of stats, tonnages, queries, maintenance of business databases and communication with customers, colleagues and the general public regarding Ardrishaig Pier.

Qualifications and knowledge required:

Knowledge of requirements of PMSC and other harbour legislation (desirable)
Accident/Incident & Near Miss Reporting experience.
Basic literacy and numeracy skills.
Valid driving licence appropriate for vehicle to be driven.

Skills and experience required:

Proven experience in a customer facing role within leisure or customer service environment.
IT skills including the use of Microsoft Office software and other applications in use by SC, EG. AMX, Eco online.
Port Facility security officer (desirable)
Harbour master awareness (desirable)
Strong teamwork ethic.
Ability to manage time efficiently.
Excellent communication skills.

Qualities & abilities required:

Judgement regarding safety in using and operating equipment in line with Scottish Canals defined standards and procedures.
Judgement regarding upward referral of issues to line management for further guidance.
Use of initiative in applying and maintaining high levels of customer service.
Co-operate with and support colleagues within main function.
Deal with enquiries and comments from customers in a professional manner providing appropriate information and guidance.
Co-operate with and support business to business customers to ensure Scottish Canals interests are protected.
Co-operate with and support colleagues from other teams outside of main function.
Participate in call-out rota.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Leisure Assistant Level 2

Leisure Assistant Level 2, Renfrewshire, Full Time & Part Time, Temporary 12 months, Grade 02: £12,501.76 – £25,003.52 p.a

We are looking for motivated and positive Leisure Assistants to provide expertise, advice and support to our customers. An exciting, challenging and fulfilling role, you will ensure our customers have the best experiences possible whilst using our facilities. To do this you will use your people skills to interact, offer advice and help, coach and give as much encouragement as possible, at the same time promoting customer uptake of other services, activities and promotions available within our facilities.

You must be a competent swimmer and be prepared to participate in a pre-requisite swim test. Candidates must also have good interpersonal skills; demonstrate good judgement; be able to work effectively as part of a team and have experience of working with members of the public.

Possession of a current NARS Pool Life Guard qualification (or equivalent) is desirable, however, training towards this qualification can be provided to applicants who demonstrate the potential to qualify within 8 weeks of the date of appointment. Experience within a Leisure Centre / Swimming Pool facility is also desirable as is possession of an Assistant Swimming Teacher Certificate and First Aid Certificate. The interview will include a swim test.

Successful candidates must have a flexible approach regarding hours worked in order to suit the needs of the service.

Closing date: 25 May 2025

Interview date: To Be Confirmed.

To apply, please click the “apply now” button below.

The successful candidate will be required to undertake a Disclosure Scotland PVG check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Capital Project Manager – Scottish Design Galleries

Who are we?
We are Scotland’s design museum – on a mission to inspire and empower through design. V&A Dundee is designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world.

We advocate for the power of design – as both extraordinary and brilliantly ordinary, shaping our daily lives – and the vital role it can play in helping us overcome today’s challenges.

We are a museum with energy and have a vision of the future where everyone is inspired through design and recognizes its far-reaching impact in our lives.
We are part of the V&A family of art, design and performance museums, championing the power of creativity.

About the role
We are looking for an experienced and highly motivated Capital Project Manager to help transform the Scottish Design Galleries – the heart of the free experience at V&A Dundee.

You will lead in executing a £2.6m–£5m capital works strategy, involving building a team around an exciting vision, overseeing the project on time and to budget, collaborating with key stakeholders and driving the creation of new world-class galleries with cutting edge storytelling and design at V&A Dundee.

You will work closely with the Director and team at V&A Dundee, as well as external stakeholders, architects and contractors, overseeing all aspects from feasibility, finance, design, construction and realisation to post project review.

This is your chance to create a world-class visitor experience through a bold reinterpretation of Scotland’s design history and future, inspired by best practice from museums around the world.

This role will act as client lead for the multidisciplinary design teams, funders and stakeholders and will manage the project through the project life cycle through consultation, research, brief development, design team procurement and establishing project teams, steering groups, loans management and all to agreed time, cost, governance, reporting and quality standards.

The long-term sustainability of the galleries is a core part of this remit, ensuring that flexible spaces, loan requirements and other considerations ensure the optimal long-term success of the project.

You will:
• Lead the project for V&A Dundee and be the client representative with funders, design teams, and stakeholders, advocating for success and helping to secure support and contributions to the project
• Actively promote and embed equity, diversity and inclusion across the project lifecycle: developing and maintaining positive working relationships, ensuring that everyone is treated equitably and with respect
• Embed climate conscious and committed approaches across the project
Perform all project management duties, ensuring the brief is agreed, contracts are in place and works managed to budget and in line with agreed health, safety and quality standards
• Manage the lifecycle of the project through feasibility, approval, design, construction,
completion commissioning, handover and post project review
• Scope, develop, plan and coordinate the successful delivery of the programme of works
Ensure robust financial management and commercial awareness
• Manage the appointed contracts – ensuring quality of build to cost and time, liaising with H&S team to ensure H&S compliance

What you will bring:
Proven track record in delivering a capital project, with evidence to support the successful establishment, communication and implementation of this major project, preferably in a museum or cultural setting
• Experience of appointing consultants and contractors and be confident in stakeholder engagement and management
• Experience of procurement and managing a budget, reporting on progress against budget and programme
• Knowledge and experience of delivering to RIBA stages
• Outstanding communication skills, both verbal and written, able to tailor presentations to a variety of audiences
• Experience of successfully leading multi-disciplinary design teams to ensure qualitative and successful outcomes
• Awareness of health & safety and CDM regulations
• An understanding of the economic environment, constraints and opportunities facing a public museum
• Experience of creating an inclusive and respectful culture within a team and applying the principles of diversity and inclusion

Why work here?
This post comes at an exciting and pivotal time for V&A Dundee as we build on learning from the last 6 years to expand and reimagine our Scottish Design Galleries and the wider visitor experience. At V&A Dundee we have five overarching strategic aims for all that we do:
1. Generate joy and spark curiosity in design for all our audiences
2. Grow our civic role as a museum and deepen our social impact
3. Become Scotland’s design champion
4. Cultivate an organisation that values our people, audiences and planet
5. Prosper as a sustainable organisation for the long term

We achieve these aims through:
• Our pioneering programmes, our work with collections, our visitor and digital experience, our commercial activities, and our world-class architecture and plaza
• Reaching out and connecting with people and partners across Dundee, Scotland and internationally, strengthening design’s cultural, social, environmental and economic value and becoming a place for everyone to participate and feel at home
• Advocating powerfully for design and designers as one of Scotland’s greatest resources, establishing
• Dundee and Scotland as an international centre of design excellence, forging partnerships, nurturing ideas, innovation, and research
• Underpinning what we do with creativity, inclusivity, diversity, and a commitment to the environment

What we offer you
A generous package including:
• 38 days annual leave inclusive of public holidays
• Cycle To Work Scheme
• Electric Vehicle Scheme
• Boundless – benefits platform offering perks and discounts including Tastecard, National Trust Scotland Membership and discounted national cinema tickets
• Social events
• Tickets to V&A Dundee exhibitions
• Employee Assistance Programme

What’s next
If this is the role for you, please apply via the link provided. Please provide a cover letter and CV showcasing your skills, explaining why you are the ideal candidate.
Deadline for applications: no later than midnight on 30 May 2025. Interviews will take place week commencing 09 June 2025. In the event of second interviews these will take place week commencing 23 June 2025.
If you have any questions, please contact our HR team hr@vandadundee.org

Outreach Assistant (Fixed Term)

Location: Glasgow Museums Resource Centre, 200 Woodhead Road, Glasgow, G53 7NN
Ref: GLA13592

Glasgow Life is looking for an Outreach Assistant to join us on a full time, fixed term contract for a period up to October 2027. As Outreach Assistant you will be joining our in-demand Museums service. You will be part of a dedicated team which supports outreach, learning and engagement with the museum collections.
More about our Museums teams
As an Outreach Assistant you’ll be joining our Glasgow Life Museums team. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our Museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
As an Outreach Assistant you’ll be an integral part of the team by enabling access to museum collections for those who can’t or don’t currently visit museums. You will use the collections as the focus for learning and community engagement by delivering innovative outreach activities and projects, enabling access, and developing resources to engage diverse audiences across Glasgow.
The candidate
If you’re interested in joining us as an Outreach Assistant you’ll need:
• Experience of working in the arts/culture/education/community sector
• Demonstrated organisational skills and adaptability, responding to change and challenges
• Excellent listening and verbal communication skills
• Demonstrated ability to engage with a range of different audiences and build relationships with a variety of groups
• Energy and enthusiasm for a delivery focused role

You can read the full person specification for this role under the ‘Job Attachments’ section.
Glasgow Museums Resource Centre has great links to public transport and free parking.
This role is working five days over seven, 9am to 5pm.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Membership of the Protection of Vulnerable Groups Scheme will be essential on taking up appointment. Please note successful candidates for the above position will be required to pay for their PVG Membership/or Scheme Checks.
These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).
A valid driving licence is required for this position.
Important Dates: Closing date 18 May 2025 and interviews are provisionally scheduled for w/c 2 June 2025.
Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!
Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/outreach-assistant-fixed-term-422395

Information is available in alternative formats, on request.

Head of Arts and Music

Location: Albion St, G1 1LH
Ref: GLA13580

Glasgow Life is looking for a Head of Arts and Music to join us on a full time permanent contract. The Head of Arts and Music is a senior leadership role within Glasgow Life, responsible for driving the strategic and operational delivery of arts and music services across the city. Acting as the lead officer for the implementation of Glasgow’s Culture Strategy 2024–2030, the postholder will play a pivotal role in shaping and delivering programmes that are inclusive, innovative, and impactful.
More about our Arts and Music teams
As a Head of Art and Music you’ll be joining our Glasgow Life Arts & Music team. We provide people with valuable and meaningful experiences through arts and music. Our high-quality services, world-class events and festivals benefit the people of Glasgow. We help people experience the benefits of taking part in cultural programmes and events. These contribute to Glasgow’s visitor economy. We make sure everyone gets the most out of Glasgow Life and use culture to promote inclusion and happiness. Read more on our website. https://www.glasgowlife.org.uk/arts-music-and-cultural-venues
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
As a Head of Art and Music, you’ll lead a multi-disciplinary team, contribute to organisation-wide planning and change programmes, and ensure culture continues to enhance the wellbeing and vibrancy of Glasgow’s communities and economy.
The candidate
If you’re interested in joining us, you’ll need:
• Education to degree level (or with equivalent senior-level experience) in a relevant field such as cultural policy, arts management, or creative industries leadership.
• A proven track record of strategic leadership in a senior role, with the ability to lead large, multidisciplinary teams, shape organisational direction, and deliver results within a complex arts, culture, or music environment.
• A sound understanding of the challenges and opportunities in delivering arts and music services in a public and third sector context.
• Strong financial and budget management skills with an in-depth knowledge of the arts and cultural funding landscape and a proven ability to secure, manage, and grow income from diverse sources.
• Experience of designing or delivering inclusive cultural programmes in partnership with diverse communities and communities of interest.
You can read the full person specification for this role within the Candidate Brochure under the ‘Job Attachments’ section.
We offer hybrid working for some roles, with teams working between the office and home. Your line manager will agree these days with you, if suitable. This balance enables you to continue much-needed collaborative working.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 1 June and first stage interviews are provisionally scheduled for week commencing 9 June.
Declaration of Interest applies.

Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit www.glasgow.gov.uk.
Closing date is 11.59pm on Sunday 1st June 2025

Information is available in alternative formats, on request.

Head Chef

Purpose of the role
To manage the smooth and efficient operation of the kitchens at RBBM, planning and delivering menus to the highest standard and ensuring profit is maximised. Responsibility also includes maintaining a safe and hygienic catering environment in accordance with health & safety policies and standards, ensuring that any changes to legislation are implemented timeously and effectively. The role will report to the Visitor Services Manager, Food & Beverage.

KEY RESPONSIBILITIES

The Key Purpose of the Job will be met by:
1. Direct day-to-day responsibility for planning, supervising and delivering the effective production of food for RBBM’s food & beverage operations with an estimated annual income of £650k, (including cafe operations and catered events and functions) ensuring the highest quality and presentation, are rigorously maintained at all times.
2. Creating, maintaining, and developing excellence in customer service ensuring a culture of excellence within the museum kitchens.
3. Proactively identifying, developing and implementing commercial opportunities within the catering function, specifically working with the Food & Beverage Manager to improve quality and profitability of catering output.
4. Working with the RBBM Food & Beverage team and the wider RBBM Management to actively develop the visitor offer; with a particular responsibility for production – helping to identify and source new menus to reflect seasonality and use of fresh ingredients.
5. Implementing catering policy and procedures – Ensuring NTS’s values are reflected in the procurement and preparation of food.
6. Managing staff (including recruitment, development, and performance) such that they:
a. understand the technical standards and personal conduct that is required of them;
b. deliver individual and collective targets; and
c. are informed and empowered to perform their role to the best of their abilities and monitored/mentored in this.
d. Are fully trained and competent in relation to statutory legislation and health & safety
7. Managing kitchen facilities by:
a. being a key holder with responsibility for security including being part of a call out list;
b. ensuring a pleasant, safe, hygienic and healthy working environment and a pleasant visiting experience, including standards of cleanliness.
8. Developing and managing relationships with:
a. key suppliers of goods and services.
b. centralised Trust specialist advisers; and
c. managers and staff within the property.
9. Being accountable and responsible for the performance of the catering production in terms of:
a. being responsible for the ordering and management of stock, food preparation and presentation, including quality and wastage control, adapting menus and ingredients to maximise gross profit margin.
b. Maintain food cost in line with budget.
c. Carry out monthly stock take.
d. improving consistency and maintaining high quality of food presentation.
e. ensuring that the Food & Beverage operation is appropriately staffed in accordance with standard operating requirements and defined opening hours.
f. being familiar with Hazard Analysis and Critical Control Point (HACCP) e.g. Cooksafe, and ensuring the adherence to relevant Catering legislation/guidance, especially with regard to allergens, food handling and preparation; and
g. Ensuring excellent standards of hygiene and presentation within the kitchen.
h. Ensure portion control standards in conjunction with recipe costing sheets are followed in order to achieve food cost targets.
i. Ensure quality control standards are set and maintained to ensure consistency of content and presentation.
j. Effective communication of daily menus for production staff to follow.

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF ROLE

Location
• The postholder will be based at the Robert Burns Birthplace Museum in Alloway. They will also be expected to work in the kitchen at the Burns Cottage Education Pavilion when required, for special events and functions.

People Management
• The post-holder will directly manage a total of 4 full time equivalent staff members. The team consists of kitchen staff, including cooks and kitchen assistants.
• The post-holder will work frequently with the Food & Beverage & Hospitality (includes Travel Trade and Holidays) central team.

Financial Management
• To optimise bottom line profitability of the food & beverage operation at Robert Burns Birthplace Museum through careful stock management, purchasing, portion control and menu development.

SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job-holder will need to possess and exercise. In addition, the following is required:

Essential:

 Knowledge of a wide range of food production techniques and recipes.
 Demonstrable catering supervisory experience.
 Experience of effective working within a busy commercial kitchen.
 Competence and self-sufficiency in IT (principally Microsoft environment).
 Highly developed organisational skills, deployable in a multi-tasking environment.
 Ability to work as part of a team.
 Ability to manage and motivate a team.
 Demonstrable ability to coordinate and actively participate in the operation of the kitchen, alongside team members, demonstrating the customer service skills required of all staff and to assist in end-of-day cleaning regimes.
 To be able to regularly work weekends and evenings when required.
 Intermediate Food Hygiene certificate.
 NVQ Level 3 or equivalent qualification or experience in food production.

Desirable:

 A valid first aid certificate;
 BTEC HNC or equivalent qualification or experience in culinary arts or hospitality management.
 Full UK Driving Licence.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.