Full Time

Interpretation Co-ordinator

Fixed term to 18 December 2026.

The Royal Botanic Garden Edinburgh (RBGE) is a world leading centre for plant science, conservation and learning, set within one of Scotland’s most loved public gardens. We welcome thousands of visitors each year and are committed to creating inspiring, inclusive and accessible experiences that help people connect with plants, nature and global biodiversity.

We are looking for an Interpretation Co-ordinator to support the delivery of engaging visitor facing interpretation across the Garden, and particularly for the reopening of our renowned Victorian Palm Houses. Working closely with an established interpretation and design team of RBGE colleagues and external partners, you’ll play a key role in co-ordinating projects, managing timelines and administration, supporting procurement and finances, and helping ensure interpretive materials — from signage and trails to digital content — are delivered smoothly, on time and to a high standard.

You’ll be a highly organised and collaborative individual with experience supporting projects in a cultural, heritage, environmental or public facing setting. Comfortable working across teams and with external suppliers, you’ll bring strong communication skills, attention to detail and a proactive approach. An understanding of visitor experience, inclusive practice and interpretation — or a genuine enthusiasm to develop these skills — will be central to your success in the role.

RBGE is unable to sponsor applicants without the right to work in the United Kingdom for this role. It is the applicant’s responsibility to ensure eligibility to work in the United Kingdom for the duration of the appointment.

For more info including job description, person specification and to apply, please visit our website.

Receptionist/Administrator

JOB PURPOSE

Join the National Trust for Scotland and support Scotland’s Nature and Heritage. The Highlands and Islands region are seeking an enthusiastic and passionate individual to join the Administration Team based at Balnain House.

As a Receptionist and Administration Assistant you’ll be one of the first people to greet visitors to the regional office and welcome the regional team. You’ll be responsible for providing administration support to the Office Manager and the wider team based at Balnain.

We’re looking for someone who enjoys a varied and dynamic role. You’ll be expected to work with IT and finance systems, book meetings, and undertake general administration duties with efficiency and accuracy.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively, and timeously, including (but not limited to):
• Reception
• Inducting staff and visitors to the building
• Property correspondence (email, telephone and mail).
• Filing and record-keeping in line with data protection regulations.
• Facilities support (room bookings, support documentation).
• Data entry of deliveries – weekly, monthly, and ad hoc.
• Diary Management, recording meetings and appointments in diaries.
• Support with developing and preparing reports, and/or presentation material
• Purchase ordering and coordination with suppliers.
• Maintaining stock control for Balnain House including First Aid box, replenishing stock as and when required.
• Assisting in Health and Safety compliance for the building, including the reporting of accidents and incidents, and maintenance of the property’s Safe System of Work documents.

A level of flexibility is expected on occasion to meet the needs of the property.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Qualification in business administration – HND or Diploma – or relevant experience.

Experience
Essential
 Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and PowerPoint.
 Possess excellent communication skills (written and oral).
 Must be diligent and accurate with an excellent eye for detail.
 Excellent customer care skills able to demonstrate care to staff, visitors and volunteers.
 Well-developed time management and organisation skills – ability to prioritise workload.
 Ability to embody the Trusts’ values.

Desirable
 Previous experience providing administrative support to several different departments is highly desirable.

Operations Manager

The Real Mary Kings Close has an exceptional opportunity for an experienced Operations Manager to join our talented team.

An award winning attraction, The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

The Operations Manager will support the General Manager in team leadership. This role will offer the right candidate the opportunity to manage the day to day running of the Attraction. They will lead and develop our established Operational Duty Managers and Storyteller team to deliver exceptional guest service and develop creative and innovative approaches to ensure successful commercial performance, together with a memorable guest experience.

The Ideal Person

You will have previous experience in a similar role within a tourist attraction. We are looking for a strong leader with proven success in managing operational teams. You will demonstrate a high level of thought leadership with a track record of delivering results. You will be passionate about building a career in the Tourism industry and have a strong focus on guest experience.

You will be involved in designing new on-brand specialist tours, creating new scrips and dealing with props, so creative flair is essential.

You will also have a sound understanding of financial procedures and practices alongside effective management of both budgets and people. Some evening and weekend work is required on rotation.

Safety is our number one priority so this role will be responsible for managing immediately any incidents, which may affect the health and safety of other team or guests of the attraction. You will also be responsible for updating and implementing risk assessments so previous experience is a must!

Our attraction’s success revolves around our guests and our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience during their visit.

What we offer

Salary: £34,000 to £38,000 per annum plus a non-contractual bonus.
Contract: Full time permanent (40 hours per week)

We also offer an excellent benefits package:

• The opportunity to purchase additional leave
• Company pension
• Employee discount
• Wellness programmes
• Free health cash plan
• Income protection

A full job description can be found on The Real Mary King’s Close website.

Visitor Services Supervisor – Food & Beverage

Purpose of role

This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust’s policies.

You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Café as well as the Castle Café. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience.

You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.

This role requires weekend working and at times may require working evenings to cover events.

Key Responsibilities
Catering Operation
• Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
• Support the F&B manager with stock management, ordering, storage and wastage control.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
• Assist with food led events throughout the year to support over all business goals.
Visitor Experience

• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors
• Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

People Management

• Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards.
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines.
• Ensure the team feel valued, respected, motivated and supported.
• Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance management

• Share responsibility for achieving Food & Beverage budget
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation
• Supervise daily cafés till operations and perform end-of-day income reconciliation
• Support the F&B Manager with menu costing and stock-taking.

Performance indicators and targets
• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems
• Fully equipped commercial catering kitchen.
• Access to laptop and relevant online training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Significant previous experience of working in an operations role in the hospitality industry
• Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
• Excellent customer service skills.
• Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands
• Confident communication skills (written and spoken)
• Ability to be proactive and to take initiative.
• Experience with cash handling, monitoring, and interpreting financial data.
• Computer literacy and familiar with Microsoft software
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
Desirable
• Food Hygiene Qualification (or willingness to train)
• First aid Certificate (or willingness to train)
• Barista training (or willingness to train)
• Alcohol License (or willingness to train)

Head of Catering & Events

WHAT ARE YOU HERE TO DO?

As Head of Catering & Events, you are the face, voice, and operational backbone of all dining and events experience at The Boathouse Restaurant. You are responsible for everything the customer sees, hears, tastes and smells from the moment they arrive to the moment they leave — in a venue that is open 365 days of the year, adjusting its offering with the seasons.

You are tasked with designing menus, leading your team, and delivering excellent service and profitability across:

• A core offering of a breakfast and lunch café that transitions into evening table service, operating year-round but accommodating a midweek school group canteen service for breakfast and dinner for seven months of the year.
• Catering for groups, from family gatherings to corporate and academic retreats, where healthy and active lifestyles demand nutritious, filling menus to match.
• Statement events such as weddings, where your culinary background and operational experience combine to deliver a flawless guest experience.

The exceptional guest experience is built around the four pillars of the Loch Insh vision: Inspire, Nurture, Master, Sustain. Your role is pivotal in shaping a positive culture in the Catering and Events team that is legally compliant, commercially profitable, and consistently excellent.

You report directly to the Managing Director and attend Head of Department meetings as the senior Catering & Events representative. You line-manage the Head Chef directly; they carry day-to-day kitchen leadership and are accountable to you for food production, kitchen compliance, and food cost performance.

WHAT WILL YOU SPEND YOUR TIME DOING?

1. COMPLIANCE & SAFETY | Compliance & Licensing
• Ensuring all Catering operations comply with all relevant legislation including the Licencing (Scotland) Act 2005, HSE requirements, HACCP recording and food storage, and COSHH training.
• Maintaining the Personal Licence Holder rota to ensure a qualified licence holder is on shift whenever the bar is open and serving alcohol.
• Overseeing allergen management across kitchen and front-of-house: ensuring staff are trained and confident in allergen separation, communication, and response, and that allergen information is always current, accurate, and visible to guests.
• Maintaining all compliance documentation to EHO and HSE standards, audit-ready at all times.
• Ensuring the Head Chef maintains HACCP records, temperature logs, cleaning schedules, and CookSafe certification to the standard required for EHO inspection without prompting.

2. PROFITABILITY | Financial Management
• Owning all Catering & Events revenue lines and contributing to annual budget-setting for the department.
• Monitoring and managing labour costs against Pay-to-Sales targets (32.5% benchmark) through effective rota planning across both kitchen and front-of-house.
• Overseeing food cost of sales, working with the Head Chef to maintain a minimum 68% gross profit across food operations.
• Reviewing sales performance data and identifying opportunities to drive covers, average spend, and ancillary revenue.
• Ensuring all cash handling, EPOS reconciliation, and end-of-day reporting is completed accurately and on time.
• Participating in monthly financial performance reviews with the MD or Finance Manager.

3. INSPIRE | Service Operations & Standards
• Taking ultimate responsibility for the customer’s first impression and full experience of The Boathouse: visual appearance of the venue and staff, audible ambiance, and the presentation of every dish served.
• Leading and managing all FOH operations across multiple service models: café, à la carte, buffet, school group service, and private events.
• Setting and upholding service standards, ensuring every guest interaction reflects the Loch Insh brand and values.
• Managing table reservations, floor layouts, and service logistics to maximise covers and guest experience.
• Owning the cleanliness and presentation of all public-facing restaurant spaces, bar areas, and associated toilets.
• Acting as Premises Manager or nominated Licence Holder representative on shift, ensuring compliance with Licencing (Scotland) Act 2005 requirements at all times.
• Serving as the primary Catering & Events contact for wedding clients: managing pre-event meetings, communicating F&B arrangements, and ensuring flawless delivery on the day.
• Collaborating daily with the Sales and Marketing team to ensure bookings, events, and special requirements are communicated accurately and delivered seamlessly.

4. NURTURE | People Leadership & Team Development
• Recruiting, inducting, and developing your full team: from seasonal floor staff, bar team, and kitchen porters through FOH supervisors, CDPs and Sous Chefs, to your Head Chef.
• Preparing and publishing rotas at least a fortnight in advance, matching staffing to covers and events across both kitchen and front-of-house.
• Setting clear performance expectations for all direct reports, conducting regular reviews, and managing performance where standards are not met.
• Creating a positive team culture where staff are engaged, competent, and proud of the service they deliver.
• Ensuring regular shift briefings take place prior to each service and any change of service format.
• Coordinating cross-departmental staff deployment where required, in consultation with other Heads of Department.
• Developing the Head Chef’s management and financial capability alongside their culinary skills, with a view to building succession depth in the kitchen.

5. MASTER | Product Delivery & Client/ Stakeholder Communication
• Ensuring all food and beverage served to the customer has been prepared to the high standards Loch Insh aspires to be known for, with the Head Chef accountable for kitchen execution.
• Coordinating with school group representatives and group booking contacts to confirm dietary requirements, service logistics, and any specific needs well in advance of arrival.
• Managing guest complaints with professionalism and authority, resolving issues without escalating unnecessarily to the MD.
• Building relationships with clients and proactively identifying opportunities for upselling and loyalty.
• Developing and maintaining a suite of event and wedding menus that can be communicated and sold by the Sales team independently, without requiring your direct involvement in every client conversation.

6. SUSTAIN | Preserving Worthwhile Heritage & Leaving a Legacy
• Taking time to observe and understand existing systems, culture, and processes before implementing change.
• Consulting with your senior team, your peers in Sales and Marketing, and other Heads of Department before enforcing significant operational changes.
• Regularly updating Standard Operating Procedures for key activities conducted within your department.
• Ensuring all paperwork, SOPs, and licences are current, and building capacity within your team so that compliance does not depend solely on you.
• Reducing food and consumable waste week-on-week, sourcing thoughtfully, and running a department that is financially and environmentally sustainable.

Attractions & Events Supervisor

32 or 40 hours a week (four or five days)

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? In this hands-on and varied role, you will welcome visitors and help run activities in our Fort Douglas adventure playground, assisting with children’s birthday parties and other fun-filled seasonal events over Easter, Summer, Halloween and Christmas. Playing a key role in ensuring the needs of our visitors are met, you will respond to enquiries, coordinate bookings, support the coffee cabin, supervise colleagues, and provide general admin support. Regular weekend working is essential.

The person? Friendly, enthusiastic, with an organised approach and an eye for detail, the successful candidate will demonstrate initiative and the ability to communicate effectively with a wide range of people. If you have customer facing experience, good IT & admin skills and an interest in the outdoors then we would love to hear from you. Hospitality experience would be an advantage.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? You’ll find more information about this vacancy on our website www.buccleuch.com/work-with-us/. Just click on the role and download the information pack for full details. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV. Please include details of your preferred number of days in your application.

The closing date for applications is 23 April.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Museum and Collections Assistant

The Black Watch Castle and Museum holds a large and varied collection of artefacts covering many aspects of Regimental life over nearly 300 years. The collection contains uniforms, military equipment, trophies of war, prints and paintings, medals, documents, books and photographs. We are currently seeking a Museum and Collections Assistant to assist with improving our standard of documentation and collections care and therefore increase its potential for learning and access.

Main Duties and Responsibilities:
• Assisting in the care of the collections, including inventory of collections, reconciliation of data on database and database maintenance, collections entry, movement and exit and maintenance and upkeep of displays
• Conducting guided tours to the public
• Environmental monitoring and housekeeping
• Assisting with exhibitions and redisplay
• Assisting in development and delivery of events
• Assisting with volunteers
• Identifying material for social media and blogs posts

Please send a Cover Letter and CV to Fiona Connah, Curator : curator@theblackwatch.co.uk

Project Archivist

The Black Watch Castle and Museum is an award-winning visitor attraction and home to a varied archive covering many aspects of Regimental life including diaries, letters, army forms, service records and much more. There are roughly 15,000 archive materials in our collection covering the period c.1745 – 2006. We are currently seeking a Project Archivist to join our vibrant team to continue the cataloguing of our collections, under the supervision of the Museum Archivist.

Main Duties and Responsibilities:
• Identify and appraise collections to be catalogued as a priority
• Create item level catalogues for any identified collections
• Identify packaging and preservation needs
• Maintain project administration
• Update collections management system (Axiell) and external catalogue portals
• Identify archive material for education/events/community outreach
• Supervising archive and collections volunteers and researchers

Please send a Cover Letter and CV to Jennifer Marshall, Archivist : jennifer@theblackwatch.co.uk

Duty Manager

Join Our Team: Duty Manager at Lost Shore Surf Resort

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe has arrived next to Europe’s largest indoor climbing arena, is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role: Duty Manager

The Duty Manager is responsible for delivering a world class visitor experience at the Resort, including role modelling the right behaviours, taking the lead in incidents, resolving issues and maintaining our standards with regards to cleanliness and customer service.

What you will be doing:

§ Delivering the day to day visitor experience at the Lost Shore Surf Resort (LSSR), Edinburgh.

§ Working as a Duty Manager and working across departments to ensure our reputation as a truly world class resort.

§ Responsible for delivering a world class visitor experience and ensuring that information is delivered accurately, timely and in an appropriate manner.

§ Reporting to the Estates Director, the role is a supervisory role at LSSR and involves working with and alongside the Departmental Managers and Team Leader Teams.

Visitor Experience: Ensure the LSSR Site Team has a thorough knowledge of resort products and experiences, encourages listening to and acting on visitor feedback, understands visitors’ needs, meets targets for repeat visitors, and communicates professionally across various channels.

Working as a Team: Work with the Estates Director to ensure adherence to feedback and communication, support effective communication across the Resort, promptly resolve issues, and maintain compliance with People Policies and Procedures.

Ways of Working: Ensure that the LSSR Site Team maintained legal compliance, adhered to multiple licences and permits, represented brand values, led incident management, and kept accurate records of all major and minor incidents.

Qualifications, Skills and Experience

§ Demonstrates high energy levels and determination to achieve excellence while maintaining a customer-centric approach and refusing to accept second best.

§ Exhibits excellent people skills, motivating and inspiring others, along with strong organisational and time-management abilities and a keen attention to detail.

§ Combines a sense of fun with a deep affinity for the main products and experiences, while being ethically minded and committed to social and environmental responsibilities.

§ Maintains a calm demeanour under pressure, effectively handling complaints and emergencies, and consistently displays a strong work ethic, always ready to roll up their sleeves and get involved.

§ Experience of working with Microsoft Office and the ability to pick up new IT systems quickly is essential.

Additional Information:

As a Duty Manager, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?

A front-row seat to the opening of Europe’s largest inland surf resort.
Sunsets over the surf (because everyone need a moment to breathe).
A team that knows how to have fun at work but equally understands the value of hard graft.
A chance to put your stamp on Lost Shore’s legacy.
On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

Estate Worker/ Gardener

Job Title: Estate Worker / Gardener
Location: Jupiter Artland, Edinburgh
Salary: Competitive, depending on experience
Job Type: Full-time & Part-time roles available.
Working Hours: 8am – 5pm. Flexible 5 out of 7. Weekends required

About the Role:
We are looking for an eager and hands on Estate Worker / Gardener to join our team on a unique estate near Edinburgh. Jupiter Artland is an inspiring blend of Art, landscape, creative events and visitor experience.
You will be part of the team responsible for maintaining the grounds of the private estate and public Artland to a high standard, ensuring all outdoor areas are well-kept, safe, and visually appealing throughout the year.
Key Responsibilities:
• Working as part of a team to maintain and enhance the Artland including small gardens, woodland areas, Rose Walk and wildlife pond.
• Planting, pruning, and seasonal maintenance including hedge cutting and lawnmowing.
• General estate upkeep including repairing pathways, roadways and fencing.
• Assist in the development of planting schemes to improve visitor experience
• Support projects and events across the estate when required
• Operating and maintaining machinery, equipment and tools
• General housekeeping and waste management
Requirements:
• Experience in horticultural, estate maintenance or gardener role
• Basic plant knowledge
• Flexible and able to adjust to changing priorities if required
• Passion for garden restoration, creativity and visitor experience
• Physically capable to carry out all gardening and maintenance tasks
• Reliable, punctual, and able to work independently
Desirable requirements (not essential)
• Full driving license
• Chainsaw certificate and confident in use of chainsaws
• Experience in basic hard landscaping tasks
• Experience in using larger machines
• Knowledge of tree safety assessment

What We Offer:
• Competitive salary based on experience
• On-site training and development opportunities
• Friendly and supportive working environment
• Opportunity to work in a unique setting

How to Apply:
Applications with a covering letter and full CV should be sent to Lee Millar, Head of Grounds:
leemillar@jupiterartland.org

Closing date: Friday 24th April 2026

Visitor Services Manager – Food & Beverage & Venue Hire

PURPOSE OF THE ROLE

To support the conservation of Culzean Castle & Country Park by generating income through food and beverage, weddings, private & corporate events and always delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies and procedures.

KEY RESPONSIBILITIES

Visitor Catering Experience
• Overall responsibility for the leadership and management and delivery of the catering facilities at Culzean Castle & Country Park. This includes, but is not limited to, the Home Farm Kitchen, Aviary Ice Cream parlour, Swan Pond takeaway outlet, Old Stables Coffee Shop and Stone Barn.
• Ensuring innovative ideas and current trends in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget.
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager for the park.
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results.
• Being visitor/customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.

Venue Hire
• With the Operations Manager, property and NTS teams develop and deliver the strategy for venue hire to achieve and exceed annual income targets.
• Managing and leading the team on the sales and marketing of weddings, private events and accommodation bookings at Culzean by:
o Overseeing all aspects of the enquiry handling process for weddings, private parties, corporate events, and accommodation enquiries through to delivery and follow up activities.
o Delivering exceptional visitor experience for all guests at Culzean
o Development of packages for weddings and corporate events.
o Managing and supporting the hospitality sales team to ensure that sales targets are met, and events are delivered to the highest standards.
o Managing and liaison with suppliers/clients
o Designing and the production of relevant promotional material in agreement with local and national standards
o Leading in business development, generating new sales and relationships; including attending trade shows
o Proactively developing relationships with key industry partners including local hotels, VisitScotland Business Tourism, and destination management organisations/companies
o Ensuring that all administration, sales, finance and accounting process and procedures are complied with, and all relative information is accurately recorded.
o Ensuring that all events have a detailed itinerary/running order in place and distributed to relevant parties/departments.
o Actively evaluating and analyzing all events post-delivery to ensure continued improvement.

Health & Safety, Food Safety, the Environment
• Ensuring that the operation meets statutory requirements of Health and Safety, Food Safety and Environmental legislations and procedures.
• Conducting Food Safety and Health and Safety Risk Assessments and ensuring that all standards and procedures with regards to Hygiene and Safety are established and maintained.
• Recording and reporting all accidents within the location, adhering to location and company procedures
• Ensuring all equipment is well maintained and is in good working order.
• Making recommendations for renewal and replacement of equipment when required.
• Establishing and maintaining location cleaning schedules
• Ensuring that all Trust procedures and work instructions are fully understood and practiced by all employees.
• Promoting and encouraging environmental improvement initiatives as appropriate within the business

General Responsibilities
• Liaising with other managers at Culzean to ensure maintenance and access to other buildings is agreed as required for the purpose of holding events.
• Will be part of the out of hours on-call system for the property.
• Will be part of the Culzean leadership team, supporting the Operations manager and other managers across the park.
• Managing hospitality operations including the following:
o staff and volunteers (recruitment, induction, development, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards.
o budgets (setting, phasing, monitoring, pro-active and re-active adjustments) such that finances are sustainable within the context of the wider property budgets.
o health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers and visitors,
o recognition of the Trust’s Environmental Policy with respect to sustainable activities, including energy and water use, recycling, use of “environmentally friendly” products for e.g. cleaning regimes, food-miles and waste etc;
o daily, weekly, yearly and longer-term operational workplans and reporting in the context of the properties’ statements of significance, annual operating plans and action plans (and contribution to these action plans) to ensure that activities are prioritized and planned to optimize the use of resources.
o administration to enable all activities within the post holders remit to be undertaken and recorded efficiently within Trust policies and procedures.
o assuming the role of “duty manager” on a rota basis as required and working as duty manager within the Eisenhower during peak periods and when holiday cover is required and acting as one of the main key holders,
• Undertake other duties as and when required to support the overall operation of Culzean as instructed by the Operations Manager and deputise for them as required. This will include regular weekends as Duty Manager for the property.

Manager – Mercat Tours International

Eden Scott is delighted to be working with Mercat Tours again, one of Edinburgh’s visitor attractions who offer award winning history walks and ghost tours around the city.

Their sister company is Mercat Tours International, a very different operation – an outbound tour operator working with UK schools travelling to the EU. They promise to provide each school trip with a first class learning experience.

Their passionate guides bring 20th century European history to life and take pupils on a journey through events that continue to shape the world that we live in today.

Their service takes school groups to France and Belgium and operationally manages every part of the trip – ferries, coaches, hotels, guides and works really closely with their teacher clients.

A vacancy has arisen as they are now seeking a Manager to head up the team and be responsible for all parts of the business.

Key Requirements
 Oversee the efficient and effective operation of Mercat Tours International (MTI) in the delivery of all services.
 Ensure a consistently high-quality visitor experience through accurate, timely, and efficient administration.
 Maintain and nurture client relations
 Manage the performance, responsibilities, and development of the MTI Admin Assistant, while ensuring external suppliers continue to deliver a high standard of service that supports MTI’s strong reputation.
 Manage the responsibilities of the MTI Guides, ensuring all essential materials and resources are prepared, maintained, kept up to date and shared.
 Create, implement, and monitor improvements to systems, processes, and operational practices to ensure the company runs as efficiently and effectively as possible, both operationally and financially.
 Consolidate existing business while proactively exploring opportunities for growth and new business development.
 Work collaboratively with the Marketing Executive to promote MTI’s services to a wider audience, including schools and adult tour groups.
 Responsible for forecasting and sales reporting as member of Leadership Team
 Identify opportunities for internal efficiencies, partnership working and sales growth
 Develop pricing strategy alongside Finance Manager to ensure competitive offer securing business and reputation

We are seeking an individual who has tour planning experience and is:
 Positive and effective communicator with strong interpersonal skills.
 Excellent organisational ability and meticulous attention to detail.
 Methodical, logical, and thorough approach to tasks.
 Ability to remain calm, focused, and responsive under pressure.

This role offers a salary circa £35k plus significant company benefits including many health & wellbeing and lifestyle benefits.

Eden Scott is dealing exclusively with Mercat on this vacancy, so to be considered for this unique opportunity, please submit their CV online and for an informal please call Sally on 07776 662506 or email sally.rae@edenscottt.com
This role is hybrid working.