Full Time

Gardener

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant propagation, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;

Demonstrating: self-motivation, organisation, planning, prioritisation, good time management and attention to detail;

On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;

Undertaking other reasonable duties as may, from time to time, be required to ensure the smooth running of the property;

Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

Fostering positive relationships with local communities and organisations and promote the work of the Trust.

SCOPE OF JOB

People Management

Not a line manager but will, on occasion, supervise volunteers and staff under instructions from the Property Management Team.

Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens in South and West)

Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management

Not a budget-holder.

Tools/equipment

Will be a user of driven vehicles such as ride-on mowers and tractors;

Will be a frequent user of powered tools such as Blowers, mowers, strimmers, hedge-cutters;

Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

Seasonal Ranger

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor Services

Welcoming and engaging visitors, enhancing their experience by providing information about Culzean, its geology, natural and cultural heritage, including strong messages around safety and respect for wildlife.

Encourage people to further contribute to caring for Culzean through donating or taking up membership of NTS.

Assist with practical countryside management including litter picks, beach cleans, maintenance and safety checks of visitor infrastructure (including play parks).

Lead and assist with events such as guided walks and talks as appropriate.

Nature conservation

Contribute to biological monitoring programmes.

Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

Assist with the delivery of habitat restoration works within the Country Park including the management of woodland, grassland, heathland and freshwater habitats.

Learning

Lead & assist with educational sessions and other outreach activities on site or to the local community and to communities of interest, including for volunteers.

Marketing & Communications

Enthusiastically promote awareness and understanding of the role that NTS plays in protecting and caring for Culzean and wider work across Scotland.

Regularly update and contribute positive stories to NTS social media and other communication outlets relevant to Culzean.

Livestock Management

Will support the team with feeding and care of the property’s livestock; deer and llama.

Other responsibilities

Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the Safe System of Work, Visitor Safety in the Countryside, and environmental policy and practices, mindful of impacts on people and environment.

Contribute knowledge and experience to projects and management decisions within the NTS Plan for Nature.

Criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults. The role is one for which the duties/responsibilities/accountabilities of the role will require staff to become a member of the Protection of Vulnerable Groups (PVG) scheme.

Tour Operations Officer

We are seeking a dedicated and proactive Tour Operations Officer to join our team. The ideal candidate will take charge of the operational side of our tours, to ensure everything runs seamlessly behind the scenes.
This position requires strong analytical skills, excellent communication abilities, and a commitment to enhancing operational processes. As an Operations Officer, you will be responsible for overseeing various operational functions and play a pivotal role in delivering outstanding visitor experience.

Your Key Responsibilities:
• Welcome and Support Groups: Greet tour groups at their starting point, manage check-ins, and follow up with latecomers or no-shows.
• Financial Management: Handle cash transactions, distribute tickets, track expenses, and manage emergency purchases as needed.
• Team Collaboration: Serve as a key point of contact for the Tour Guide Team, ensuring seamless communication and a five-star visitor-focused experience.
• Adaptability and Problem Solving: Respond to extraordinary circumstances such as cancellations, closures, or route changes, while keeping all relevant teams informed.
• Supplier Relationships: Build strong partnerships with local service providers and suppliers.
• Emergency Protocols: Oversee incident response and ensure adherence to emergency procedures.
• Record-Keeping and Reporting: Maintain accurate records and contribute to periodical performance reports.
• Innovative Contributions: Share ideas to improve services, develop new products, and help drive sustainable growth while maximizing sales conversion.

What we’re looking for:
• Excellent organizational skills and attention to detail.
• A strong working knowledge of Microsoft Office.
• Exceptional communication and numerical skills with confidence in carrying out transactions.
• A methodical, logical, and thorough approach to tasks.
• A positive and proactive attitude to problem-solving.
• A team-oriented mindset who also thrives working independently.
• Energy, friendliness, and a helpful nature.
• A passion for delivering a high-quality product and visitor experience.

What We Offer:
• A range of benefits, including ASVA passes (Association of Scottish Visitor Attractions) and paid training.
• Flexible schedules
• An opportunity to work in a dynamic and supportive team environment.

We welcome applications from individuals who are eager to contribute positively to our operations while growing their professional skills within a dynamic environment.
If you’re enthusiastic about ensuring smooth tour operations and contributing to unforgettable experiences for our visitors, we’d love to hear from you.

Apply now with a CV and cover letter to edgar@allstarguides.co.uk.
Applications close at 5pm on 31/01/2025.

Retail Assistant at Lind & Lime Gin Distillery and Port Of Leith Distillery

Organisation: Muckle Brig Limited
Salary: £12.50 per hour (under review for 2025)
Hours: 40 hours per week over 5 days Monday-Sunday
Location: Port Of Leith Distillery and Lind and Lime Gin Distillery in Leith, Edinburgh

ABOUT US
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

OVERVIEW
2024 was very exciting (and busy) for Muckle Brig. We witnessed the beginning of production at Port of Leith Distillery, the home of our single malt whisky and the UK’s first vertical distillery, situated in the historic whisky district of Leith. We continued to build on our successes at Lind & Lime Gin distillery, where we make our award-winning gin, and have welcomed thousands of guests from around the world to both sites. We’re looking forward to achieving even more in 2025.
The Leith Export Co (LEXCO) is our trading arm. It serves as the online shop for The Port of Leith Distillery and Lind & Lime Gin, and the physical retail spaces at both of those distilleries. The LEXCO retail area sits on Level 6 of our incredible building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh. This is the second LEXCO outlet; the first being at our Lind & Lime Gin Distillery. We think it’s one of the most exciting retail spaces anywhere.
That’s where you come in.
We’re looking for a passionate, super friendly, outgoing and enthusiastic Retail Assistant with excellent multi-tasking skills to join our whisky, gin and people-loving Retail Team.
As a LEXCO Retail Assistant, you will be the face of LEXCO retail.
Our distilleries are fun, fast-paced, diverse environments to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.
Duties include:
• Provide excellent customer service.
• Be responsible and proactive.
• Actively up-sell products through in-depth product knowledge and excellent customer engagement to maximise sales.
• Have a flexible approach to working hours and days, including working weekends and Bank Holidays as appropriate.
• Maintaining cleanliness and presentability of the retail area.
• Assisting with guests needs as required to ensure an excellent experience.
• Assist with weekly and monthly stock takes of retail stock.
• Fulfilling online retail orders for collection and posting.
• Adhering to Muckle Brig Ltd.’s quality standards including wearing of uniform.
• Adhere to Muckle Brig Ltd.’s Health, Safety and Environment policies and guidelines.
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO.
• Other tasks as required.
Skills & Experience:
You are a superb communicator with an enthusiastic and flexible approach, with the ability to adapt to any situation. You can create a fabulous atmosphere for all our guests. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience.
• Enthusiastic and confident, warm, friendly and the ability to work within the team, with minimal supervision to a high and safe standard.
• Positive, can-do attitude.
• Ability to adapt to customer flow while maintaining excellent service quality.
• Excellent front of house skills.
• Demonstrable time management skills and the ability to prioritise tasks.
• Previous experience working in retail or within the drinks industry would be advantageous.

BENEFITS
• 20 days holidays per year pro rata + public holidays.
• Employee discount scheme.
• Full training given with CPD opportunities ongoing.
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required.
If you are interested in joining the team, please email your CV and cover letter to bryony@mucklebrig.com

Caretaker/Facilities Assistant

We are currently recruiting for a Facilities Assistant to join the team at Newbattle Abbey College.

The successful post holder will be responsible for assisting with the daily operational and maintenance duties in support of the college buildings, grounds, and business park.

Major Tasks/Job Activities
1. Undertake routine checks and maintenance of the College heating and hot
water facility, Monitoring and managing the boilers setting via the Business
Management System (BMS). Under take routine checks & manage the programs
to the various electric panel heaters present in the college and external
classrooms.

2. To liaise with any specialist contractors and ensuring all works are carried out
as per specification and report any defects to Estates & Facilities Manager.

3. Ensure all classrooms and communal areas are setup and maintained on a daily
basis, To monitor the bookings calendar and ensure all corporate areas are set
up as required and ensure all items requested are catered for.

4. To assist with setting up college ICT equipment when required.

5. To monitor and assist with maintaining the building fabric and decoration of
the College, reporting any defect back to the Estates & Facilities Manager.

6. In consultation with the Estates & Facilities Manager liaise with contractors
and their representatives to ensure that health and safety standards are
addressed.

7. Liaise with and support the student body, and all staff with regards to the
operation and maintenance of the college buildings and services. Investigate
any issues reported via staff or students ensuring all defect are recorded on
the data base and any repairs are dealt with in a timely and professional
manner.

8. Represent the best interests of the College in internal and external meetings
as required.

9. As Deputy Fire Warden undertake and record weekly system test on the fire
detection system. Check all fire escape routes and for any tampering/faults with fire safety equipment/alarms. Assist the Estates & Facilities Manager by
carrying out a weekly sounder testing and periodic fire evacuation drills.

10.Undertake out of hours duties on an established monthly standby rota basis
including fulfilling the duties of a key holder.

11.Have flexibility to cover other shift patterns during periods of annual leave or
sickness.

12. Oversee external contractors as directed by the Estates & Facilities Manager.

13.Liaise with prospective Business Park tenants and monitor tenant lease
compliance, to secure monthly electric meter readings from each unit and
record on the college data base.

14.Investigate any issues reported by business park tenants and ensure, in
conjunction with the Estates & Facilities Manager, that they are dealt with in
a timely and professional manner.

15.Report to the Estates & Facilities Manager any maintenance and/or estates
issues relating to the college buildings, grounds and/business park.

16.To undertake any other appropriate duties as directed by the Estates &
Facilities Manager.

Term of Appointment: Permanent/Full-Time – 35 hrs per week / 7.45am to 3.45pm
Remuneration: £28,092 plus monthly standby by allowance £100
Pension Scheme: Lothian Pension Fund
Reporting to: Estates & Facilities Manager

To apply: https://www.nac.ac.uk/vacancies/, complete the application form and relevant documents and send to Pauline King, HR Officer, paulineking@nac.ac.uk

Closing Date: Friday 24 January

Process Operator

Due to an increase in production, The Glenturret Distillery is recruiting a Process Operator.
“The Glenturret, Scotland’s Oldest Working Distillery brings together the hard-won wisdom of generations of distillers, with the imagination of contemporary masters to craft whisky moments to treasure in spirit and glass”.

This role involves working in a busy environment to produce a high-quality spirit, whilst working in a safe, compliant manner and utilising your resources to maximise flavour and efficiencies. The Glenturret remains a very manual, hands-on distillery, and the ideal candidate will have an interest in every part of the whisky making process.

You will be expected to work to a very high standard, with training provided by our experienced team. All operations will adhere to HMRC, H & S, food safety, feed safety (FEMAS) and environmental compliance, as well as working within Glenturret’s procedures, work instructions and recipes.

About You:

The successful candidate should have previous experience in a similar role/ the production of spirits. GCD certificated (or similar) is advantageous. The ability to work as part of a team, as well as the capability and confidence to work on your own is essential and due to the nature of this role, a high level of flexibility is required.
You should possess strong communication skills, be well organised, resourceful and self-motivated.

What is on offer for you!

• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Uniform supplied
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique
and The Lalique Restaurant
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.
A full job description is available on request.
Closing date for applications is Sunday 19th January 2025.

Kitchen Porter

Join Our Team: Food & Beverage Kitchen Porter at Lost Shore Surf Resort

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

Canteen is Lost Shore’s restaurant & bar/cafe devised, designed and curated by Rogue Village alongside our F&B Manager on behalf of Lost Shore. It will comprise of three independently operated open kitchens, an in-house bar/café, an adjoining private/corporate event space and accompanying public event programme. A forward-thinking space that will celebrate the very best in Scotland’s independent restaurants, produce and wider cultural landscape. Canteen aims to become one of Scotland’s most dynamic foodie destinations that helps put Lost Shore firmly on the map.

The Role
The Kitchen Porters play a pivotal role in supporting the Food and Beverage Team, ensuring seamless operations and exceptional culinary experiences. They take charge of the bustling wash-up area, maintaining impeccable cleanliness and ensuring a steady supply of pristine equipment and crockery, fuelling the team’s creativity and efficiency as they craft delectable menu items.

What you will be doing:
– Supporting the Food and Beverage (F&B) Operation and Events Programme at the Lost Shore Surf Resort (LSSR), Edinburgh.
– Working as a Team Member of the F&B Kitchen Porter (KP) Team.
– Delivering a world class visitor experience in F&B and Events ensuring safety, hygiene and legally compliant manner.
– Reporting to the F&B Manager, working with the F&B Team Leaders and alongside Rogue Village (RV).

Visitor Experience: Working closely with F&B Team Leaders and RV to understand and exceed visitor expectations, ensuring every guest leaves satisfied and eager to spread the word about their exceptional experience, while consistently surpassing targets for repeat visits and delivering top-notch quality, on time and within budget.

Working as a Team: Working with F&B Team Leaders and RV to foster a dynamic and supportive work environment, embracing feedback and adaptability, staying fully engaged in Resort communications, and proactively addressing challenges head-on, making every day at work an exhilarating journey of growth and achievement.

Ways of Working: Upholding LSSR’s commitment to health and safety excellence, ensuring all training records are meticulously maintained and operations run smoothly within regulatory frameworks, while actively fostering a culture of safety and vigilance, making LSSR the ultimate destination for professionals who prioritize safety and excellence in their work environment.

Qualifications, Skills and Experience
– Thrives under pressure, fuelled by high energy levels and an unwavering determination to deliver excellence.
– Customer-focused mindset, rejecting mediocrity and consistently striving for top-notch standards.
– Embraces a sense of fun and enthusiasm for our core products and experiences.
– Maintains a composed demeanour in challenging situations, adept at handling complaints and emergencies with confidence and efficiency.
– Demonstrates a dedicated work ethic, always ready to dive in and contribute, no matter the task.
– Demonstrated experience in hospitality or food and beverage roles, proficient in tasks such as waiting tables and taking orders, ensuring exceptional visitor service delivery, these are desirable but not essential as we will give everyone full training.

Additional Information:
As a Food and Beverage Team Member you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?
· A front-row seat to the opening of Europe’s largest inland surf resort.
· Sunsets over the surf lake (because everyone need a moment to breathe).
· A team that knows how to have fun at work but equally understands the value of hard graft.
· A chance to put your stamp on Lost Shore’s legacy.
· On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

Food & Beverage Team Member

Join Our Team: Full Time Food & Beverage Team Member at Lost Shore Surf Resort

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

What you will be doing:
– Lead the Food and Beverage (F&B) Operation and Events Programme at the Lost Shore Surf Resort (LSSR) in Edinburgh.
– Collaborate as an essential member of the F&B Front of House (FOH) and Events Teams.
– Provide a world-class visitor experience in F&B and Events, ensuring safety, hygiene, and legal compliance.
– Report to the F&B Manager while working closely with the F&B Team Leaders and alongside Rogue Village (RV).

Visitor Experience: Collaborate with F&B Manager & Team Leaders and Rogue Village to understand and exceed visitor expectations, ensure visitor satisfaction and recommendations, meet and surpass targets for repeat visitors, act on feedback to maintain high standards, and deliver quality services on time and within budget.

Working as a Team: Work together as a team to create a positive work environment, adapt to feedback, stay informed and engaged in communications, address issues promptly, and ensure adherence to all Policies and Procedures.

Ways of Working: Ensure adherence to LSSR’s Health and Safety policy, maintain updated training records, comply with Risk Assessments, operate within licence and permit parameters, foster a strong H&S culture, support the Duty Manager Team during incidents, and keep accurate records of all incidents within F&B and Events.

Qualifications, Skills and Experience
· A passion for hospitality, seasoned with proven team leader experience
· The drive to make a difference — we need a team leader that wants to be part of a creative, innovative and market-leading hospitality venue.
· A flair for food & drink, you should be a passionate foodie first and well networked in the contemporary Scottish hospitality scene

Why join the Lost Shore Team?
· A front-row seat to the opening of Europe’s largest inland surf resort.
· Sunsets over the surf lake (because even managers need a moment to breathe).
· A team that knows how to have fun at work but equally understands the value of hard graft.
· A chance to put your stamp on Lost Shore’s legacy.
· On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

*Please note we will be interviewing for this role as the advert is live, we would encourage you to get your application in as early as possible to avoid disappointment*

Night Security

Join Our Team: Night Security Team Member

40hr per week
Full Time contracts available

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland surfing pool in Europe, arriving next to Europe’s largest indoor climbing arena, is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role
The Night Security Team play a critical part in determining our Visitor’s out of hours onsite experience, including responding to queries; dealing with incidents and resolving issues in an appropriate, safe and timely manner.

What you will be doing:
– Responding to issues and queries about the Resort, from both Visitors and 3rd parties, either in person or on the phone.
– Working as a Team Member of the Visitor Experience (VE) Team, the role involves out of hours work and at times, lone working.
– Accountable for delivering a world class Visitor experience in a safe, appropriate and legally compliant manner.
– Reporting to the VE Manager and working with and alongside other HOD Team Members.

Visitor Experience: Utilise in-depth knowledge of resort offerings to understand visitor needs, communicate effectively with stakeholders, gather feedback, and collaborate with the VE Manager to exceed targets for returning visitors, ensuring guest satisfaction and loyalty.

Working as a Team: Support the VE Manager to foster a positive work environment, maintain open communication channels, address challenges promptly, and ensure adherence to People Policies and Procedures, contributing to a cohesive and effective team dynamic.

Ways of Working: Work with the VE Manager to maintain legal compliance and uphold brand values, supporting the HOD and DM Teams in incident management and providing accurate records to ensure effective communication and resolution.

Qualifications, Skills and Experience
– SIA Licence or the ability to be supported to achieve this.
– Demonstrated ability to handle issues independently and escalate when necessary, ensuring smooth operations.
– Strong commitment to customer satisfaction, maintaining high standards and building lasting relationships with stakeholders.
– Exceptional organisational and time-management skills, ensuring attention to detail and effective task prioritisation.
– Ethically minded with a dedication to equality, diversity, and inclusion, coupled with a calm demeanour in challenging situations.
– Available for overnight shifts, including periods of lone work, particularly during site closures.

Why join the Lost Shore Team?
– A front-row seat to the opening of Europe’s largest inland surf resort.
– Sunsets over the surf lake (because everyone need a moment to breathe).
– A team that knows how to have fun at work but equally understands the value of hard graft.
– A chance to put your stamp on Lost Shore’s legacy.
– On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

*Please note, we will be carrying out interviews whilst this advert is live. Please submit your application as early as possible to avoid disappointment.*

Duty Manager

Join Our Team: Duty Manager at Lost Shore Surf Resort

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, arriving next to Europe’s largest indoor climbing arena, is putting Scotland on the map for all the right reasons!
But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role
The Duty Manager is responsible for delivering a world class visitor experience at the Resort, including role modelling the right behaviours, taking the lead in incidents, resolving issues and maintaining our standards with regards to cleanliness and customer service.

What you will be doing:
– Delivering the day to day visitor experience at the Lost Shore Surf Resort (LSSR), Edinburgh.
– Working as a Duty Manager and working across departments to ensure our reputation as a truly World Class Resort.
– Responsible for delivering a world class visitor experience and ensuring that information is delivered accurately, timely and in an appropriate manner.
– Reporting to the Resort Director, the role is a Supervisory role at the LSSR and involves working with and alongside the Departmental Managers and Team Leader Teams.

Visitor Experience: Ensure the LSSR Site Team has a thorough knowledge of resort products and experiences, encourages listening to and acting on visitor feedback, understands visitors’ needs, meets targets for repeat visitors, and communicates professionally across various channels.

Working as a Team: Work with the Resort Director to ensure adherence to feedback and communication, support effective communication across the Resort, promptly resolve issues, and maintain compliance with People Policies and Procedures.

Ways of Working: Ensure that the LSSR Site Team maintained legal compliance, adhered to multiple licences and permits, represented brand values, led incident management, and kept accurate records of all major and minor incidents.

Qualifications, Skills and Experience
– Demonstrates high energy levels and determination to achieve excellence while maintaining a customer-centric approach and refusing to accept second best.
– Exhibits excellent people skills, motivating and inspiring others, along with strong organisational and time-management abilities and a keen attention to detail.
– Combines a sense of fun with a deep affinity for the main products and experiences, while being ethically minded and committed to social and environmental responsibilities.
– Maintains a calm demeanour under pressure, effectively handling complaints and emergencies, and consistently displays a strong work ethic, always ready to roll up their sleeves and get involved.
– Experience of working with Microsoft Office and the ability to pick up new IT systems quickly is essential.

Additional Information:
As a Duty Manager, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Visitor Experience Team Leader

Join Our Team: Visitor Experience Team Leader at Lost Shore Surf Resort

Full Time – 40 hours per week, 5 days over 7

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest wave pool in Europe, arriving next to Europe’s largest indoor climbing arena, is going to put Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role
The Visitor Experience Team Leader leads and motivates the Visitor Experience Team Members by fostering a positive work environment; encouraging strong teamwork and running shifts, assigning tasks and providing training as and when required. The Visitor Experience Team is responsible for the check in and bookings processes for both accommodation and surf reservations and also handles all general enquiries be that in person, online or via telephone.

What you will be doing:
– Delivering the day to day Visitor Experience (VE) Strategy at the Lost Shore Surf Resort (LSSR), Edinburgh.
– Working as the Team Member of the VE Team.
– Responsible for delivering a world class Visitor experience and ensuring that information is delivered accurately, timely and in an appropriate manner.
– Reporting to the VE Manager, the role is a Supervisory role at the LSSR and involves working with and alongside other HOD Team Members.

Visitor Experience: Guiding the VE Team to thoroughly understand resort offerings, listen to visitor feedback, communicate effectively, and ensure visitor satisfaction to drive repeat business and recommendations.

Financial Aspirations: Collaborating with the VE Manager to deliver the Visitor Numbers budget, ensure team proficiency in CRM and Bookings Systems, manage bookings effectively, handle challenging situations, and adhere to financial policies and procedures.

Working as a Team: Working with the VE Manager to recruit top talent, ensure adherence to feedback, support effective communication, and address issues promptly while upholding our People Policies and Procedures.

Ways of Working: Ensuring the VE Team’s actions are compliant, representing our Brand Values, supporting incident management, and maintaining accurate records in line with licences, permits, and consents.

Qualifications, Skills and Experience
– Demonstrates exceptional organizational, time-management, and people skills, with a strong drive to motivate, lead by example, and inspire others.
– A minimum of 3 years experience working in a call-centre/customer service environment.
– Maintains a customer-centric approach with high energy levels, handling pressure calmly and effectively while aiming for the highest standards.
– Ethically minded, committed to equality, diversity, and inclusion, with a strong affinity for our products and experiences and a sense of fun.
– Flexible and dedicated, open to working various hours, with a strong work ethic and willingness to tackle challenges head-on and go above and beyond for visitors.

People Advisor

People Advisor, Renfrewshire/Hybrid, Full Time, 37 hours, Permanent, Grade 09: £46,109.88 – £48,482.90 p.a.

Please open the above attachment for the Job Description and Person Specification.

OneRen is a vibrant and ambitious culture and leisure charitable company that delivers services and experiences across Renfrewshire. Originally established in 2003 to manage and deliver sport and leisure services in 9 venues on behalf of Renfrewshire Council, in 2015 the charity was expanded to include the delivery of cultural facilities and services, increasing our asset base to 64 venues and over 20 outdoor recreation sites.

Our vision is to improve the health, well-being and quality of life of local communities through accessible arts and culture, leisure and sporting opportunities. We deliver a year-round programme of activities and services that meet the needs of our diverse audience groups. As well as supporting the economic regeneration and civic renewal of Renfrewshire, we are developing a cultural portfolio intended to raise the profile of Renfrewshire as a national and international cultural and tourism destination.

We are looking for a truly engaging People Advisor to join our people team on a permanent basis. The purpose of this role is to specialise in creating and maintaining a positive and rewarding work environment for our team members. The role of the People Advisor is to work with our teams to provide specialist advice and support on programmes from the team member lifecycle from hire to retire with a specific focus on learning and development, recruitment, induction, absence and case management and to work on initiatives and projects that focus on continuous improvement.

The role offers a lot of variety and opportunity. OneRen is in an exciting time of its journey with the Paisley Reimagined Museum coming on board in 2026 it could not be a better time to join. The successful candidate will have a positive can-do attitude who is able to multitask and manage a range of activities without being phased.

If this sounds like you, please apply.

At OneRen we are operating with a hybrid way of working empowering the team to balance their time between home and the office, there will be a requirement to work in our sites within the Renfrewshire area.

Closing date: Friday 31 January 2025

Interview date: to be confirmed

The successful candidate will be required to undertake a Basic Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Gardener

Seasonal Ranger

Tour Operations Officer

Retail Assistant at Lind & Lime Gin Distillery and Port Of Leith Distillery

Caretaker/Facilities Assistant

Process Operator

Kitchen Porter

Food & Beverage Team Member

Night Security

Duty Manager

Visitor Experience Team Leader

People Advisor

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