Full Time

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at Pitmedden Gardens and on-site Events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation.

This role requires weekend working and at times may require the post holder to work evenings to cover events.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure excellent customer/visitor experience. This includes supervision of:

Catering Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.

Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

Line management of Visitor Services Assistants – Food and Beverage
 Duty management responsibility includes opening and closing of all on-site facilities.
 Ensure the property social account is managed to generate interest and help drive visitor engagement.
 Support the informal learning and community engagement and outreach programme.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 End of week reports and reconciliation.
 Ensure health and safety procedures, emergency procedures, and environmental procedures are followed.
 Deputising for the Visitor Services Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all Food and beverage visitor services employees and volunteers. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back of house.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spends and support overall Property targets.

Instil a Health and Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

Experienced Event Manager

Hours: 40 hours per week
Duration: Permanent
Pay: £38,000 per annum

Our team is highly experienced, proactive, fun, and supportive of what we deliver here at The Royal Yacht Britannia & Fingal Hotel. We are currently looking for an experienced Events Manager to add to our amazing team!

Once home to Queen Elizabeth II, The Royal Yacht Britannia is now one of the most luxurious events venues in the world where guests will experience the ‘event of a lifetime’. Exclusive dinners for up to 196 guests or drinks receptions for up to 500 can be hosted in the impressive State Apartments and stunning Royal Deck. Whatever the event, Britannia is the perfect setting for a wide range of exclusive evening events, including product launches, gala dinners, staff incentives, and receptions. Each event is bespoke and made to suit our client needs.

Fingal, Scotland’s first luxury floating hotel, is a former Northern Lighthouse Board ship. Providing the ultimate in luxury, this iconic ship, berthed in the historic Port of Leith, includes 23 beautifully styled cabins, all named after Stevenson lighthouses. Guests can choose from their own private balcony or, for that special occasion, our stunning suites.

The spectacular Ballroom seats 60 guests for dining and 100 guests for receptions. With a Musicians’ Gallery and sweeping staircases, the Ballroom is overlooked by our Gallery Bar, making Fingal Hotel the perfect space for brand and product launches, private celebrations, and weddings.

As one of our Events Managers, you will have in-depth knowledge of the luxury market and a well-proven track record of managing high-profile events. You will have experience in researching, planning, and conducting on-site meetings with a highly effective and proactive approach. Since you will often be the first point of contact for any client, you will be confident, a dynamic self-starter, creative, and well-presented. Delivering excellent customer service and holding a genuine passion for delivery will be essential in everything you do.

We deliver the highest standards of service, resulting in exceptional guest experiences.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So, 20% potential contribution to your pension)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum)
– Life Assurance
– Performance & loyalty payment scheme
– Employee Assistance Programme
– Complimentary tickets
– Staff discount (Britannia Shop, Royal Deck Tearoom and The Lighthouse Restaurant & Bar aboard Fingal Hotel)
– Free car parking for staff.

Key responsibilities:

– Manage approximately 70 events per annum, working with clients to produce detailed and comprehensive events, utilising the venue and clients’ budgets to their full potential.
– To encourage and gain client information to generate new and repeat business.
– Co-ordinate and host site visits and familiarisation trips aboard Britannia & Fingal Hotel with the support of the Head of Sales & Events, where necessary.
– Maximise event upsell for both The Royal Yacht Britannia & Fingal Hotel throughout the event planning.

Key skills:

The ideal candidate will have the following key skills and attributes:

– In-depth experience of events in a five-star or luxury business.
– Proven track record in managing high-profile events.
Excellent presentation and networking skills.
– A positive, can-do attitude that inspires those around you to perform to the best of their ability.
– A professional appearance and personality, whilst still being friendly and approachable.
– Team player and genuine passion for people.
– Ability to communicate at all levels, building internal relationships to gain greater product knowledge and understanding of each role to obtain complete support for each event.

Working hours:

Core hours of work are Monday to Friday, 9:00 am to 5:05pm. However, due to the nature of this position, some weekend and evening work will be required. Time in lieu will be given.

If you feel you have the personality, skills, and experience we are looking for, then we would love to hear from you.

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Events Manager to: recruitment@tryb.co.uk or postal applications to:

Diane McRae
Head of Sales, Events and Reservations
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Victorian Palm House Engagement Assistant

Full-time (35 hours), fixed term (1 April 2026 – 28 February 2027) post, based in Edinburgh
Salary £25,424 (pay award pending) plus civil service pension, generous holiday entitlement and other benefits

The Royal Botanic Garden Edinburgh is one of the world’s leading botanic gardens and a global centre for biodiversity science, horticulture and education. Our vision is of a positive future for plants, people and the planet. With the replanting of our stunning Victorian Palm House underway, with a view to fully reopening in Autumn 2026, we are looking for a friendly, organised and proactive Engagement Assistant to help us deliver a vibrant programme of events, workshops and tours.

In this varied role, you’ll work closely with our Engagement team, volunteers, community partners and internal colleagues to support the smooth running of our cultural and community activities. Every day will be different: from helping plan event schedules and managing customer enquiries, to assisting with set‑ups, welcoming audiences, gathering feedback and even leading Palm House tours for a range of visitors. You’ll also play an important part behind the scenes — raising purchase orders, updating budgets, coordinating resources and ensuring our events meet high standards of accessibility, safety and inclusion.

We’re looking for someone who is a strong communicator with excellent organisational and administrative skills, who is confident working with community groups and supporting volunteers. You’ll be comfortable managing competing tasks and proficient in Microsoft Word and Excel, as well as being knowledgeable and enthusiastic about horticulture, arts, culture or heritage and committed to delivering safe, welcoming and inclusive experiences for all.

If you’re excited by community engagement, love working as part of a team, and want to help create unforgettable moments in a beautiful historic setting, we’d love to hear from you.

Closing date: 12pm (GMT) on Thursday 19 February 2026
Interview date: Monday 2 March 2026

For more information, including job description, person specification, and to apply please visit our website.

Assistant Visitor Centre Manager

Reporting to the Visitor Centre Manager, the post holder will support the effective management of the Visitor Centre and its team, including direct line management of the Team Leaders and Distillery Guides. The role is key to ensuring quality, consistency, and excellence across all aspects of the Visitor Centre operation and the overall Tomatin visitor experience.

Operations Manager

The Glenturret Business:
The Glenturret Distillery, owned in partnership with Lalique – one of the world’s truly great luxury brands – is Scotland’s Oldest Working Distillery and is based in an incredibly beautiful location.

This is a unique luxury Scottish brand, with the hospitality business comprising of the two MICHELIN Star Lalique Restaurant, a busy tourist attraction and The Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

Position Summary:
• Reporting to the Managing Director, the Operations Manager is responsible for delivering the daily operations of the tourism and retail offering at The Glenturret. This includes the performance of the Visitor Centre, retail shop, dram bar, Aberturret House and any tourism or hospitality related on-site events.
• Leading, motivating and developing the Tourism and Guest Experience & Events teams to deliver premium offerings/ services, encouraging the upselling of our products, whilst enhancing brand perception and awareness.
This role requires a growth mindset to strive for operational excellence and evolving our offering to remain at the forefront of whisky tourism.

Key Responsibilities / Accountabilities:
Operational Leadership:
• To define and develop a profitable long-term strategy for the tourism, retail and estate house offering at The Glenturret.
• Translate business strategy into clear operational plans, KPIs and performance measures.
• Drive continuous improvement across people, processes and systems.
• As a key member of the leadership team, work collaboratively with other senior managers to deliver the vision and ambition of our tourism and retail offering for The Glenturret.

Daily Operations:
• Lead the day-to-day operations, financial planning and reporting for the Visitor Centre, retail and tourism F&B offering on site.
• Drive the performance and profitability of the different business units to maximise the sales opportunities through monitoring performance, sharing insights and implementing innovative strategies for growth.
• Improve operational efficiency by challenging the status quo and implementing new processes and systems to reduce costs.
• Lead operational change initiatives to support growth and scalability.
• Work closely with the Brand team to ensure that the brand POS offering for the store is attractive, on brand and commercially successful.
• Motivate and encourage teams to deliver an exceptional customer experience and invest time to train and develop managers and wider teams.
• Implement a strong retail strategy to drive sales through the retail store and capitalise on having a high volume of whisky tourists on site.
• Maintain a professional relationship with key tourism and booking partners.
• Facilitate the processing and dispatching of e-commerce orders via the Visitor Centre and retail team and responsibility for managing partner logistics and shipping partner service options, pricing and agreements.
• Continued development of Aberturret House interiors and guest requirements.
• Support for Facilities’ on-site developments and site planning- interiors and design focus.

• IT support across various platforms:
 Callswitch One
 SevenRooms
 Till Systems
 Shopify
 Merchant Services

People Leadership:
• Lead, motivate and develop the Tourism and Guest Experience teams.
• Implement performance management, training and succession planning.
• Foster a positive, accountable and safety-first culture.

Financial & Commercial Management:
• Manage operational budgets, cost controls and efficiency initiatives.
• Monitor stock-related costs, write-offs and margin impact.
• Provide accurate operational performance reporting to the Managing Director.
• Work closely with Finance and Brand/ Sales to support commercial objectives.

Key Relationships:
INTERNAL:
– Managing Director
– Tourism Team
– Guest Experience & Events Team
– Brand Team/ Commercial Team
– Hospitality Team
– Production Team

EXTERNAL:
– Tourism and booking partners

Role Requirements:
Experience – Essential:
– Proven experience in an Operations Manager or senior operations role in a hospitality or tourism setting.
– Experience in running multiple business operations and a solid understanding of the tourism/ visitor attraction landscape in Scotland.
– A senior profile and mature approach to gain respect and credibility, with excellent team management and the ability to inspire and motivate to support high-performance in teams.
– Excellent financial and commercial acumen, organised and calm under pressure.
– Innovative and dynamic to drive and implement new ideas.
– Excellent leadership, communication and problem-solving skills, adapting for a broad range of different stakeholders.

Experience – Desirable:
– Operating knowledge of Lightspeed/ Shopify or similar systems
– Experience supporting operational scale and business growth

NOTE: This job description is not intended to be all-inclusive. The responsibilities associated with this job will change from time to time in accordance with the business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.

Closing date for applications is Sunday 8th February 2026.

Heritage & Community Manager

Abbotsford, the home of Sir Walter Scott, is one of Scotland’s most important heritage sites and easily accessible from Edinburgh by road and rail. Now cared for by an independent charity, we are seeking an exceptional individual to lead our historic collections and built heritage care, our visitor storytelling, and our community programmes.

In this interesting and varied role you will be responsible for the Trust’s heritage responsibilities, overseeing achievement of Museum Accreditation, as well as the further development of exceptional visitor storytelling experiences. If you also have some experience of volunteering and educational visits in a similar organisation, that will be an advantage. Overseeing a team of five, and working closely with the fundraising team to achieve your objectives, you will be a key member of our management team. As a small charity run by staff and volunteers, you should be personable and flexible in your approach to others, and be prepared to be bitten by our passion for Scott and Abbotsford.

Full time at 35 hours a week, salary of £38,311 per annum plus benefits, including 34 days annual leave.

Retail Assistant – Edinburgh Castle

Are you looking for a job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Edinburgh Castle during the season.

You will be responsible for delivering the highest standard of visitor experience across all areas of Edinburgh Castle, working in one of the three retail gift shops. By engaging with visitors, you will proactively sell a wide range of retail products focusing on a strong message of ‘Made in Scotland’.

Events Coordinator

Job Title: Events Coordinator
Responsible to: Visitor Experience Manager
Salary: starting at £26,000, depending on experience
Hours of Work: 37.5 hours a week, flexible between office admin time and events requirements. Will include a mixture of early starts and late evenings between week days and weekends.

Job Summary:
The successful individual will be responsible for all things ‘Events’ within the Visitor Experience Department on board the Tall Ship. You will be responsible for every aspect of an event, from transforming enquiries to confirmed bookings, outsourcing and bringing in business, arranging our own in-house events, and evaluating their success afterwards.

Key Tasks:

– Provide a warm welcoming first contact with clients and manage the communication throughout the planning process until delivery.
– Manage the diary to ensure smooth turn over times and no conflicts taking place between events, ship activities, ship maintenance and the visitor attraction.
– Provide professional walkarounds of the ship to ascertain the client’s requirements while demonstrating knowledge of the ship in a positive and enthusiastic manner.
– Build and maintain strong client relationships to ensure their trust throughout the planning stages and delivery.
– Ensure all clients are provided with T&C’s and risk assessments prior to their event.
– Liaise with the finance department regarding all event invoices and payments.
– Ensure all events follow current licensing laws.
– Create and circulate function running orders to the front of house team and crew in advance for each event.
– Maintain relationships with external catering companies and vendors and ensure all relevant documentation is up to date and on site for each event on board.
– Develop and implement an annual event plan to increase revenue.
– Work within the Events Department budget and report and manage KPIs
– Support the Tall Ship social media accounts to promote in-house events.
– Ensure all procedures and trackers up to date throughout event planning stages.
– Produce and present reports to the board of directors and at team meetings.
– Supervise the team throughout the event and run the in-house events.
– Be an ambassador for Glenlee and the company values in an internal and external setting.

Key Skills:

Be able to use own initiative
Have an in-depth understanding of event management procedures
Have a can-do attitude
Have a thorough understanding of standard office software
Have excellent communication skills
Be enthusiastic
Have experience with social media content
Be a team player
Can work well under pressure

Qualifications:

Hold a Personal License (preferred but not essential)
Have an HND in Events Management or similar OR minimum 2 year experiences in a relevant role within the Events/Hospitality/Tourism industry
Applications close 13/02/26

Interviews will be scheduled WB 16/02/26

Head of Engagement

To provide strategic leadership for engagement activities across Live Borders,

ensuring effective marketing, communications, fundraising, digital, insight and

engagement activity that builds strong relationships, grows audiences,

enhances reputation and supports organisational sustainability.

The post holder will set the strategic direction for engagement, lead the

Engagement function, manage senior staff, and ensure activity is insight-led,

audience-focused and aligned with corporate priorities. The role acts as the

organisation’s senior professional lead for marketing, communications,

engagement, brand and reputation, fundraising and service excellence.

The role will be accountable for delivering excellent customer service across

the company by setting a development standard and regularly monitoring net

promoter scores. The role will be focused strategically on increased

participation, widening participation from underrepresented groups and

increasing our income.

As a member of the Senior Leadership Team, the role will support the CEO to

deliver the Business Transformation Portfolio and will be accountable for

leading projects. The role will also be a key part of setting and delivering

strategic plans and the business case for the organisation.

Head of Cultural Services

The Head of Cultural Services will be accountable for setting an innovative,

compelling strategic direction for their portfolio, focused on social impact,

productivity, income generation, exceptional service. You will have a

demonstrable track record at this level and be able to evidence experience of

significant transformational change.

You will be a proven leader who has led large teams through whole-system

cultural change, with the ability to identify learning and development

opportunities to improve the team’s productivity, capabilities, and competencies.

Your focus will be on delivering transformational change that improves services,

increases income generation, and widens inclusion across the portfolio. You will

lead the delivery of the portfolio’s strategic plan with the drive and passion to

bring innovation and deliver the business case targets within your remit.

Live Borders is a charity and key comm unity delivery partner to a wide range of

organisations. A fundamental element of the remit is to develop strong delivery

partnerships and initiatives that can help the organisation secure additional funds

and grants, and accelerate the delivery of national, regional, and our own strategic

priorities. The Head of Cultural Services will be accountable for delivering key

performance measures of both financial and social impact across their portfolio.

Live Borders is at a pivotal moment. Following the recent council-led review of our

services, the Head of Cultural Services will be a key programme manager,

supporting the CEO in delivering the launch of the Business Transformation

Programme, designed to secure a sustainable future for our diverse portfolio of

facilities and services.

This ambitious three-year programme will provide significant improvements in

efficiency, productivity, and customer experience, ensuring that the Scottish

Borders remains a vibrant place to live, work, and visit. You should have a proven

track record in senior project management and be able to demonstrate a thorough

understanding of project management methodology.

The Head of Cultural Services will lead the strategic and operational delivery of

Cultural Services related services including Museums, libraries and archives, Visitor

attractions and Arts and Creative programming. They will lead on management of

Cultural Services related educational programmes and engagement with schools,

Colleges and other education- based organisations.

They will lead the design and delivery of artistic and creative programmes to

engage communities across the Borders region, driving additional footfall and

revenue. They will oversee delivery of programmes across the region, ensuring

that financial targets are achieved.

The Head of Cultural Services will lead on building partnerships and engaging

with the community, ensuring that the organisation fulfils its remit to provide

appropriate programmes to support the health and wellbeing of the

community. Their responsibilities will include leading on building financial

investment through creating effective partnerships and collaborating with

both potential sponsors and the community to build engaging programmes.

They will lead on funding applications, bringing in additional revenue to

support the creation of new and innovative programmes. Their responsibilities

will include leading on building new and existing partnerships to create cross

regional programmes to enhance the cultural offerings across the region,

ensuring that quality targets are achieved.

Facilities Technician

Glasgow Science Centre are recruiting for an exciting new role within our GSC Team.

The Facilities Technician will play a key role in planning and completing a range of planned maintenance works and carry out installations and preventative and corrective maintenance to the building systems. You’ll be proactive in your working approach, taking ownership and accountability for inspections and remedial repairs to the required standard.

You’ll have demonstratable knowledge and experience in a multi-skilled maintenance role, particularly in relation to electrical and mechanical maintenance services. You are able to work well under pressure, with a diverse range of people and are flexible in your approach to work. You are confident in leading maintenance works and are able to work weekends and on call shifts when required.

Full job description is available to download at the bottom of this page.

How to apply

For consideration in this role, please complete an application form and submit your CV online.

We encourage all applicants to complete a short equality monitoring questionnaire. This is optional and for our internal monitoring purposes only. It does not form part of the selection process.

The closing date for applications is Friday, 21st February 2026, 12 noon

Craft Skills Maintenance Worker

We are looking for a Craft Skills Maintenance Worker who, while working closely with the Craft Skills Supervisor, will have a practical, hands‑on role in supporting the maintenance and construction of the museum’s historic buildings, machinery, and site.

The Highland Folk Museum is an open air living history museum, with 36+ historical buildings across mile-long our site. We present over 200 years of history, from 1700’s thatched cottages to 1950’s shops and our maintenance and craft skills teams are responsible for keeping them looking great.

This post is for 35 hours per week and not suitable for homeworking. This is a 1 year position with the possibility of extension after review.

If you’d like to learn more about the role and how to apply, please go to the job page linked below where you’ll find the job specifications and application link –

CHLH/2601/20 Craft Skills Maintenance Worker (Temporary for 1 Year)