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Full Time

National Mining Museum Scotland (NMMS) is an independent charitable trust and the national body responsible for the preservation and interpretation of Scotland’s mining heritage. Based at the Category ‘A’ listed Lady Victoria Colliery, the museum cares for collections of national significance and provides a wide range of events, exhibitions, and education programmes. The site includes historic buildings, visitor facilities, commercial tenancies, and large outdoor areas requiring specialist conservation and estates management.

Job Purpose
The Estates and Compliance Manager will lead on the maintenance, safety, and development of the museum’s estate and technical functions, ensuring that NMMS operates to the highest standards of safety, sustainability, presentation, and conservation. The role will manage property, facilities, security, health & safety, environmental management, and capital works, as well as support events and visitor services to ensure an excellent visitor experience.

The postholder will be responsible for delivering statutory compliance, safeguarding historic fabric, managing contractors, supporting museum staff and volunteers, and planning preventative maintenance to secure the long-term sustainability of the museum.

Key Responsibilities
1. Property, Estates, and Maintenance
• Develop and deliver a proactive estates management and maintenance plan, including preventative maintenance.
• Oversee all site infrastructure, including buildings, utilities, grounds, green spaces, and specialist heritage assets.
• Manage external contractors and service providers, ensuring value for money, quality, and compliance and minimal disruption to our visitor offer.
• Undertake regular inspections of estate facilities and infrastructure, addressing issues promptly.
• Oversee security arrangements, including CCTV, alarms, key holding, out-of-hours cover and the locking up of the site at close of play of the day/evening.
2. Health, Safety, and Compliance
• Lead on compliance with all statutory health & safety, fire safety, and environmental obligations.
• Conduct risk assessments, safety audits, and ensure robust record-keeping.
• Act as lead officer for emergency response planning, including evacuation, accidents, and first aid.
• Ensure compliance with asbestos management, safe working at height, and contractor safety.
• Deliver training and awareness sessions for staff and volunteers in line with legislation and best practice.
3. Technical and Conservation Support
• Work closely with the Chief Executive and Curatorial Team to ensure conservation standards are met across the historic estate and within exhibitions.
• Provide technical support for collections movement, installations, and exhibitions.
• Support large-scale projects (capital development, refurbishments, new installations) from planning through to completion.
• Liaise with statutory bodies (Historic Environment Scotland, Midlothian Council) to ensure legal and heritage compliance.
4. Event and Visitor Support
• Provide technical and estates support for public and private events, including set-up, late-night working, and safety oversight.
• Ensure high standards of presentation across all facilities to enhance the visitor experience.
• Work closely with the Visitor Services Team to provide a safe, welcoming environment for events, functions, and venue hire.
5. Team and Volunteer Management
• Line-manage Technical Assistant and Cleaning Staff, setting objectives and monitoring performance.
• Support and coordinate technical/estates volunteers and contractors, ensuring safe and effective contribution.
• Build strong cross-team working relationships with Visitor Services, Education, Events, and Curatorial teams.
We expect candidates to already hold IOSH Managing Safely (or NEBOSH General Certificate) and Asbestos Awareness (Category A), and to be able to evidence recent Fire Warden and basic First Aid training (or a commitment to complete these within the first 3 months). For candidates without some of the desirable qualifications, NMMS will support a development plan to achieve them within 6–12 months, with priority on BOHS P405 (asbestos management), Legionella Responsible Person, and CDM Client duties training

Would you like to work in the heart of the Cairngorms National Park and in the largest National Nature Reserve in the UK ? We are looking for a Conservation Officer for Mar Lodge Estate. At almost 30,000ha it is the largest property owned by the National Trust for Scotland and ranges from the pristine arctic alpine habitat of the Cairngorm plateau down through the spectacular Caledonian pinewood to the floodplains of the river Dee. The estate is recognized as being at the forefront of upland land management and conservation in Scotland. The woodlands are expanding, the peatlands are being restored and the wildlife is flourishing.

Working at one of the most important sites for nature conservation in the UK, this exciting post plays a key role in ecological monitoring which underpins our practical land management and in communicating the pioneering work of the National Trust for Scotland.

JOB PURPOSE

Working within the Conservation Team, this Conservation Officer is central to delivering the development and implementation of the nature conservation strategy at Mar Lodge Estate National Nature Reserve. Working across habitats including Caledonian pinewoods, blanket bog, and montane plateaux, and with species including Schedule 1 breeding birds, rare invertebrates and montane plants, this post supports the delivery of the estate’s diverse ecological monitoring programme. The Conservation Officer helps to deliver the scientific evidence which underpins the ongoing management of Mar Lodge Estate and ensures the estate’s reputation within the conservation sector. The Conservation Officer is also pivotal in delivering communication and advocacy work to showcase the pioneering nature conservation work underway at Mar Lodge, disseminating the ecological knowledge gathered on the estate, and promoting the nature conservation successes to a wide range of partners and stakeholders.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Support the Conservation Manager in ensuring delivery and reporting of the ecological monitoring programme for the estate required to determine whether the natural heritage conservation objectives of the Mar Lodge Estate management plan are being achieved.

• Assist in the delivery of technical conservation projects, often in partnership with external stakeholders, to facilitate the successful recovery of habitats and species both on Mar Lodge Estate and more widely.

• Promote the Trust’s work at Mar Lodge Estate both internally and to external stakeholders through the publication of scientific papers and articles, the delivery of presentations, radio and TV interviews and social media.

• Lead on the management the collection, storage and dissemination of biological records ensuring they are incorporated into NTS, regional and national recording programmes.

• Lead on the internal NTS carbon reporting for Mar Lodge Estate.

• Developing ecological volunteering opportunities including engaging with minority group and manage volunteer groups when on site.

• Play a key role in the development and implementation of the Estate’s Management Plan, using scientific knowledge and highly developed communication skills to communicate the estate’s objectives and ambitions.

• Working with the stalking team, contribute to the delivery of the estate’s deer management through either monitoring and, potentially, active participation in deer stalking activities

• Working with the visitor services team, contribute to the development of the wildlife and management related interpretive material on the estate.

• Working with the visitor services team develop an annual events programme to offer visitors unique opportunities to visit the estate and learn about the management work to conserve the natural and cultural heritage.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Relevant degree in ecology or related subject.
 Driving license, valid for driving within the UK.

Desirable
• Qualification in identification of upland species and/or NVC surveying.
 Current first aid certification.
 Mountain leader, carbon certification

Experience

Essential
 Significant knowledge and experience of upland land management.
 Demonstrable, significant practical experience in surveying or biological monitoring in upland areas.
 Highly developed skills in identification of a wide range of upland plants and animals.
 Experience of managing volunteers.
 Highly developed communication skills. Persuasive written and oral communication skills grounded in scientific knowledge and ability.
 Competence in MS software and ability to write scientific reports.
 Ability to work unaided in remote mountain environments in all weather
 Practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.

Desirable
 Familiarity and experience of Scotland’s natural and cultural heritage and current upland conservation issues.
 Schedule 1 bird monitoring experience.
 Experience of disseminating information in a variety of forms to diverse audiences, including scientific papers.
 GIS and recorder software experience.
 Practical deer management experience.
 Experience of the effects of grazing on upland vegetation, especially by deer and of tree establishment in the uplands.
 Social media experience in a business context.
 Experience with carbon accounting and reporting, and carbon emissions reduction activities
 Experience with community engagement activities

JOB PURPOSE

You will be responsible for providing administration support to the Office Manager and wider team based at Balnain House, Inverness and across the Highland & Islands region. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively, and timeously, including (but not limited to):
• Reception (operating switchboard, entry buzzer system).
• Ensure all staff and visitors are given H&S Induction to the building
• Property correspondence (mail, email, and telephone).
• Filing and record-keeping, in digital and hardcopy, ensuring compliance with data protection regulations;
• Meeting’s support (bookings, support documentation).
• Data entry of deliveries – weekly, monthly, and ad hoc.
• Diary Management.
• Support with developing and preparing reports, and/or presentation material
• Purchase ordering and coordination with suppliers;
• Balnain Office Staff -provide support as required.
• Maintain First Aid box, replenishing stock as and when required.
• Stock control/ordering for Balnain House
• Assisting the office management team in Health and Safety compliance, including the reporting of accidents and incidents, and maintenance of the property’s Safe System of Work documents;

You must be flexible to meet the needs of the property.

Department specific – visitor services

• Embody the Trust’s values.
• Provide excellent customer service and care to all staff, visitors, and volunteers.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Qualification in business administration – HND or Diploma – or relevant experience.

Experience
Essential
 Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and Powerpoint.
 Possess excellent communication skills (written and oral).
 Must be diligent and accurate with excellent eye for detail.
 Excellent customer care skills
 Well-developed time management and organisation skills – ability to prioritise workload.

Desirable
 Previous experience providing administrative support to several different departments highly desirable.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Property Maintenance Technician to join our Estates & Placemaking team. This role will be based in the Caledonian Canal region due to the requirements of job, with a flexible base of Inverness/Fort Augustus/Corpach areas being the most suitable locations. You will support the Estates Team in delivering a comprehensive maintenance and repair service across the entire Scottish Canals network, working in and around a diverse range of properties including residential, operational and commercial buildings as well as top rated visitor attractions.

The role is offered on a permanent basis, and with a starting salary of £30,069 (Band C) plus £850 Outdoor Working Allowance. Working hours 35 hours per week, Monday – Friday.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Support the Facilities Manager to deliver a comprehensive Planned Maintenance Programme in relation to property related works across the Scottish Canals Estate
Support the Facilities Manager and wider business by delivering a robust reactive maintenance service across all areas of the Scottish Canals Estate, carrying out property and building related repairs as well as undertaking minor installations and upgrades where required
Provide support to other Scottish Canals teams where required, in managing Estates Properties and associated Property equipment and infrastructure to required standards

Qualifications and knowledge required:

Property/Building trade City & Guilds qualification or NVQ Level V (HNC) In Construction Practice
Certification in PAT, PASMA & MEWPs advantageous but not essential
Current Clean Driving Licence
Knowledge of traditional construction methods and materials, knowledge and understanding of layouts, drawings, and schematics
Awareness of current legislation and Compliance requirements relating to property, installations and maintenance
Familiarity of Property Planned Maintenance regimes, timescales, and scheduling
Understanding of Risk Assessment procedures and Point of Work permits and processes

Skills and experience required:

Previous experience of carrying out cyclical inspections, planned maintenance, minor project installations, fault finding, and reactive repairs
Previous experience of working in a diverse range of properties including Residential, Commercial, Leisure/Retail and Operational facilities
Experience of repairs and maintenance on buildings using traditional construction methods
Working within a fast-paced environment, to meet tight timescales
Working within a small team, with regular engagement with various departments and stakeholders
Lone working procedures
Basic First Aid
Skilled in the use IT equipment and associated systems – Laptop, tablet, mobile phone, email, CAFM/Asset management systems, certification/report writing

Qualities & abilities required:

Work planning/scheduling and excellent time management
Comfortable working within a team, and equally confident working on own initiative
Excellent communication skills to be able interact with a wide range of personalities and stakeholders across all business areas, including colleagues and front facing customers/public
Competence in the operation and maintenance of plant/tools and equipment used to fulfil the objectives of the role
Excellent problem solver with diligent fault-finding skills with ability to determine underlying causes of repeated electrical issues

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

An Exciting opportunity has arisen for an experienced Prestige Brand Development Manager (London)

Do you have a deep passion for premium spirits, a strong network in the London On Trade scene, and a flair for building brands in luxury environments?

We’re looking for a commercially driven and innovative Prestige Brand Development Manager to champion our award-winning whisky and gin portfolio across London’s most prestigious venues. If you thrive in a fast-paced, relationship-led environment and have a proven track record of growing brands in the On Trade, this is your opportunity to make a real impact.

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

As our Prestige Brand Development Manager (London), you’ll be the driving force behind our Tier 1 spirits portfolio (whisky & gin) across London’s most exclusive venues. You’ll grow brand equity, distribution, and rate of sale, along with leading our Fine & Rare whisky portfolio in high-net-worth areas.

What you’ll be doing…

*Lead the growth of our Fine & Rare whisky portfolio in London’s luxury On Trade venues (prestige hotels, fine dining, members clubs, whisky/cigar lounges).
*Manage a portfolio of 150 accounts, including small groups, with full P&L ownership.
*Build and maintain strong relationships with key decision-makers (F&B Directors, Buyers, GMs).
*Identify and secure new business opportunities, driving distribution and net margin growth.
*Deliver brand training, tastings, and host key customer visits to bring our portfolio to life.
*Collaborate cross-functionally with marketing, advocacy, and RTM teams to deliver joint business plans.
*Stay ahead of industry trends, competitor activity, and luxury consumer behaviour.
*Represent the brand at trade events and maintain a strong presence in the field, including evenings and weekends.

This is a commercially focused, relationship-driven role where your On Trade expertise and luxury network will shine. This role requires a balance of commercial acumen and brand-building expertise, with a strong emphasis on relationship management, negotiation, and strategic planning.

Who we’re looking for…

*A confident, charismatic communicator with a strong On Trade network in London.
*Deep knowledge of whisky, gin, and the premium spirits market.
*Proven experience in growing brands in prestige On Trade environments.
*Skilled negotiator with strong commercial acumen and P&L management experience.
*Passionate about building long-term customer relationships and driving performance.
*KPI-driven and proactive in identifying opportunities to improve ways of working.
*Comfortable working independently and collaboratively in a fast-paced, dynamic environment.

Why join us…

*Be part of a passionate, high-performing team with a shared love for premium spirits.
*Work with a prestigious portfolio of brands and help shape their presence in the UK’s most iconic venues.
*Competitive salary and benefits package.
*Continuous learning and development opportunities.
*A role that offers autonomy, creativity, and the chance to make a real difference.

Next Steps…

If this sounds like your perfect next move, we’d love to hear from you. To apply for this opportunity, please send your CV and a tailored cover letter to recruitment.activities@ianmacleod.com.

Once received, we’ll send you a confirmation and invite you to complete a few core application questions.

By emailing your data to us, you are providing IMD with your explicit permission to be able to retain all of your details on our internal systems in line with all GDPR legislative requirements.

You can find our privacy policy for applicants at https://www.ianmacleod.com/privacy-notice-applicants

Please note, This is an open application window and may close early depending on the volume of applications received – so apply early to ensure you don’t miss out!

***No agency contact***

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

JOB PURPOSE
This is an exciting and dynamic leadership role, offering the opportunity to shape the future of one of Scotland’s most treasured landscapes.
As Head Ranger and Property Manager, you will be responsible for the delivery of the Ben Lomond vision and management plan. Acting as the first point of contact and main local representative, you will embody the values of the National Trust for Scotland in this area. As a strong communicator and team leader, you will inspire trust and confidence in the organisation and its objectives. You will manage and motivate staff and volunteers, drive activities that keep the National Trust for Scotland at the forefront of upland conservation management and visitor engagement.
A key part of your success will come from building strong relationships with local stakeholders and being a voice for the Trust in conservation and management of this popular landmark.
In addition to estate management, you will also oversee the commercial operations of the Ardess bunkhouse and wider team working across the site.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Management of Ben Lomond, the islands of Bucinch and Ceardach ensuring the conservation and enhancement of their significant natural and cultural heritage.
• Maintain and develop visitor infrastructure such as paths, car parks and interpretation in effective and safe condition.
• Manage the Ardess Bunkhouse as a commercial venture and as a volunteer base for work programmes.
• Oversee and deliver visitor engagement to ensure their visits are as inspiring, memorable and accessible.
• Plan, manage and deliver the operational budgets, maintaining full compliance with legal and Trust requirements.
• Strengthen financial sustainability through assessing and monitoring costs, identifying efficiencies and developing new opportunities for income.
• Lead and support the site team, currently including Ranger, Property Secretary/Cleaner/Housekeeper, Seasonal Ranger, Seasonal Visitor Services Assistant and volunteers.
• Build and maintain good working relationships with partners and stakeholders including LLTNP, NatureScot, graziers and licensees, neighbouring landowners and the local community.
• Promote wider understanding of the Trust’s work and the value of supporting its mission
• Respond to out of hours call outs for the Ardess bunkhouse as required.
• Recruit, induct, develop, motivate, and performance manage staff and volunteers to ensure they are equipped and motivated to undertake their duties to the required Trust standards, while maintaining staffing budgets.
• Instil a Health & Safety culture across the property, ensuring the teamwork within the properties’ ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Ensure the Trust’s core aims are achieved namely, conservation, access and memorable visitor experiences for all visitors.
• Support the Operations Manager to develop and foster local-level stakeholder and client relationships specific to the properties.
• Ensure that lifelong learning is developed and promoted at the property through the visitor experiences we offer.
• Raise the profile of the property through local, regional and national marketing initiatives and social media.
• Take responsibility for building security, opening/closing procedures, emergency procedure implementation, duty management, and providing relief cover as required.

Fruitmarket is looking for a Bookshop Manager 

We are looking for an experienced Bookshop Manager to run Scotland’s leading contemporary culture bookshop. The continuing success of our bookshop, both onsite and online, is a vital part of Fruitmarket’s public-facing offer. It is a destination shop, popular with our exhibition audiences, busy commuters, local residents, and tourists alike. Our core opening hours are 9am–6pm, seven days a week.  

Alongside our catering retail and hires, the bookshop sits within a strong commercial operation at Fruitmarket that makes a critical contribution to the organisation’s success. The bookshop presents the Bookshop Manager’s carefully selected mix of fiction, cultural titles, gifts alongside Fruitmarket’s own titles and artist’s editions. The Bookshop Manager administers the distribution of Fruitmarket’s publications ensuring that our books have a wide cultural reach.

We are looking for a colleague who is a confident seller who delivers against ambitious financial targets while providing an excellent visitor experience and supporting the delivery of our mission.

Fruitmarket works to be an inclusive venue and employer. 

Application Process 
For an informal discussion about the role please contact iain@fruitmarket.co.uk.  
  
Please visit our website https://www.fruitmarket.co.uk/recruitment/ to download the job description and equalities monitoring form.   
  
Please complete the equalities monitoring information and submit a CV.  
  
Your CV should be maximum 4 pages and include a statement (up to 500 words) outlining how you fulfil the job criteria and demonstrating that you have the required skills for the post. We will also accept a statement as a video or audio file.  

The application should be emailed to jobs@fruitmarket.co.uk with Bookshop Manager as the email subject heading.  

We will contact shortlisted candidates directly. 

Head of Museums & Chief Storyteller, Renfrewshire, Full Time, Permanent, Grade 11: £57,685.58 p.a.

We’re looking for a visionary leader to shape the future of Renfrewshire Museums Service. Building on the work of Paisley Museum Re-Imagined Project you’ll champion storytelling, co-production and reflective practice across all areas of delivery, embedding high standards and ensuring best practice in everything we do.

As Head of Museums & Chief Storyteller you’ll define a bold, inclusive vision that places storytelling and community engagement at its heart. You’ll lead the development of multi-platform content, from displays to digital media and programming, ensuring every story reflects the voices of our communities and partners.

You’ll inspire teams to deliver exceptional customer journeys and ensure our buildings, collections, and services are safe, accessible, and engaging. You’ll build strong partnerships locally, nationally, and internationally, and lead on securing funding for innovative cultural projects.

If you’re passionate about museums, people, and the power of stories, we’d love to hear from you.

Strategic Partnerships & Communities Manager, Renfrewshire, Full Time, Temporary up to 2 years, Grade 13: £67,872.20 p.a.

We’re looking for a dynamic, experienced manager to lead the delivery of OneRen’s community programming and strategic partnerships. This critical role will drive long-term plans that deepen our impact and ensure our services foster community ownership and a strong sense of place. You’ll oversee engagement with stakeholders, partners, and communities, creating opportunities for collaboration that reflect our values and expand our reach.

As the strategic lead behind our community programming, you’ll deliver a wide range of services, from health and wellbeing to learning and audience development, ensuring a high-quality experience across all venues. You’ll champion cross-disciplinary projects, and build partnerships at local, national, and international levels. With a focus on innovation and inclusion, you’ll identify new opportunities, secure funding, and help us deliver on our strategic goals. If you’re passionate about participatory practice, community empowerment, and making a real difference, this is a chance to lead change at the heart of a forward-thinking charity.

Thank you for your interest in the post of Visitor Experience Admissions Supervisor with Historic Environment Scotland. Please see below for key information about the job, details on what roles are available and how you can apply.

The Visitor Experience Admissions Supervisor is a new role, supporting the development and delivery of exceptional visitor experiences.

Overview of the post and information about the team

Stirling Castle is one of Scotland’s most popular paid visitor attractions, welcoming around 600,000 visitors each year.

The Admissions Supervisor role plays an important role in supervising the team and efficiently delivering the highest quality of visitor experience. Working closely with the Admissions Deputy Management Team and admissions supervisors, you will be responsible for the day-to-day supervision of staff in the admissions team at either Stirling or Edinburgh Castles. Encouraging a culture of delivering world class customer service to our visitors and to maximise income from admissions, audio guides, souvenir guidebooks and car parking charges.

You will ensure the presentation of the site is second to none, working with your management team to create a seamless visitor experience.

You will enjoy problem solving, taking the initiative and working collaboratively whilst leading a team in the delivery of excellent visitor experiences.

Your role is operational and will require an understanding and delivery of core Visitor Experience Assistant related duties in addition to supervisory activity – such as processing till transactions, cash handling, cleaning duties, compliance and stock management.

We are looking for an Assistant Castle Manager at the iconic Dunnottar Castle, a world-renowned tourist attraction that has played host to some of the most significant events in Scottish history and holds many secrets to its colourful past. Once an impregnable fortress, the Castle is now largely a ruin and a Scheduled Ancient Monument, yet its location some 150ft above a rocky outcrop in the North Sea still provides a powerful, haunting, and dramatic backdrop for the >120,000 visitors we welcome each year. The Assistant Castle Manager will be involved in all aspects of the day-to-day operation of the site and will provide hands-on, visible leadership, to a dedicated team of Custodians who maintain our consistently high standards of service delivery and visitor experience.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates.  Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities and services, from boating, and mooring, paddling, walking and wheeling, to living and playing and improving what the canals have to offer to our visitors and communities.  We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future. 

We currently have an exciting opportunity for a Destination Supervisor to join our Destinations team in Fort Augustus. Reporting to the Visitor Experience Manager, the Destination Supervisor manages all customer-facing teams and ensure the smooth running of visitor operations and experiences.

This role is fundamentally important in managing all front of house staff at the Caledonian Canal Centre. The Destination Supervisor sets the standard and ensures staff exceed visitor expectations at all times. Customer care is of primary importance. The supervisor manages and influences the visitor journey from first engagement until they leave, satisfied with their experience. 

You will train, mentor and lead the front of house staff to create a visitor experience team who greet, engage, enthuse, excite and inform all visitors and “go the extra mile” to make a visit to the Caledonian Canal Centre exceptional.

The supervisor currently manages the retail experience at CCC, in charge of stock taking, ordering and managing restocking.

The role is offered on a permanent basis, and with a starting salary of £34,165 (Band D) plus 11.25% Variable Hours allowance.  Working hours 35 hours per week, four days on, two days off.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Raising purchase orders, checking invoices/profit margins, implementing pricing changes
Ordering of stock & stock taking/recording and management of supplier relationships
Creating/maintaining/updating staff rota and cleaning schedules
Annualised hours administration
Responsibility for legal records for alcohol sales/temperature checks/VAT coding
Responsible for setting up of customer-facing displays
Meeting reps and agreeing prices for suppliers
Costing – ensure appropriate gross profit for all items sold
Waste documentation & control
Basic marketing and promotions
Ordering and compliance of staff uniforms/PPE

Qualifications and knowledge required:

Food hygiene level 2 desirable but not essential
First aid qualification desirable but not essential
Personal alcohol license desirable but not essential

Skills and experience required:

Line management experience
Experience of working within a high-quality, high-volume public venue, retail or hospitality environment
Strong communication skills
Computer literate​​​​​​​

Qualities & abilities required:

A real enjoyment for dealing with the public
A confident, friendly, welcoming, helpful, engaging nature
Great leadership qualities
Ability to co-operate with and support colleagues
Ability to deal with enquiries and comments from customers in a professional manner providing appropriate information and guidance
Use of initiative in applying and maintaining high levels of customer service
Good judgement regarding upward referral of issues to line management for further guidance
Keeping brand standards at highest level
Ability to deliver a professional service to customers
Keen to work across various disciplines (gift shop, café, tourism, events, etc)
Good time management and organisational skills
Ability to work well under pressure and in busy environments
Flexible approach to the role

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.