Full Time

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at the Stables Café, Dairy and on-site Events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Catering Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.
Visitor Experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.
Line Management of Visitor Services Assistants
 Duty management responsibility including open and close of all on site facilities.
 Ensure the property social media is managed to generate interest and help drive visitor engagement.
 Support the informal learning and community engagement / outreach activity.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of banking and cash handling processes.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets;

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

Chief Executive

The award winning Kilmartin Museum tells the story of Kilmartin Glen, one of the richest and most significant prehistoric landscapes in Europe. Following a £7.5m redevelopment, the Museum re-opened its doors to the public in September 2023.

The Chief Executive is a new post created following a review of the Kilmartin Museum management structure. The postholder will:
• Ensure delivery of the Museum’s Mission Statement
• Have overall responsibility for the financial sustainability of the Museum through income generation, fund raising and marketing
• Maintain the Museum Accreditation standard
• Ensure that the curatorial, research and education objectives of the Museum are delivered.

The Chief Executive will:
• Work with the Board to agree and deliver the Business Plan.
• Be responsible for the development, production, implementation, monitoring, reporting and evaluation of the Museum’s overall Forward Plan
• Be responsible for delivery of the Museum’s Curatorial, Active Archaeology, Education and Volunteering Service, ensuring staff have resources to deliver outcomes
• Work with staff to ensure maintenance of the Museum Accreditation Scheme standard
• Work with staff and trustees to lobby and campaign at local and national levels for the preservation and interpretation of Kilmartin Glen’s landscape, archaeological and natural heritage
• Be responsible for oversight of the visitor experience
• Deliver the Service Level Agreements in place with partners
• Plan and curate the use of the special exhibitions’ galleries going forward
• Manage all costs
• Ensure compliance with all statutory requirements including reporting to OSCR and Companies House
• Work to create positive relationships within the local community.
Direct Reports:
• Operations Team Leads
• Education Team Lead
• Freelance Finance Manager

Essential Requirements:
• A sound understanding of the Mission Statement of Kilmartin Museum
• Experience in a similar role including the curation of artefacts
• Experience of operating a tourism/visitor attraction including retail and catering
• Experience of successful charity/volunteer sector income generation
• Experience of financial management including budget setting and reporting
• Experience of major funders grant processes and delivering successful funding applications
• Excellent organisational skills, ability to prioritise workload and manage time effectively
• Effective management skills and the ability to develop a team by supporting and motivating staff and volunteers
• Ability to work under pressure
• Ability to take responsibility and solve problems
• Excellent IT skills
• Knowledge and experience of human resources management, recruitment, contracts and procurement procedures
• Valid driving license
• Excellent interpersonal skills to foster relationships and partnerships at all levels
• Experience of governance and board management in the charity sector
• Recognised interest in archaeology, museums, artefacts and natural heritage.

Desirable Requirements
• Educated to degree level in a relevant subject
• Experience of working with volunteers
• Experience of the retail management sector
• Social media skills in a work environment
• Experience of marketing campaigns
• Ability to evaluate outcomes for funders.

Place of work: The office base will be Kilmartin Museum. Limited working from home may be agreed subject to business need.
The post-holder will be expected to attend meetings elsewhere on occasion for which reasonable expenses will be paid.

Reporting to: Chair of the Kilmartin Museum Company Ltd Board of Trustees
Salary: c£48,000, depending on experience
Hours: 37.5 hours per week
There is an occasional requirement for weekend and evening work.
The post holder will take lead responsibility for Museum security and will be a member of the alarm call rota.
Contract Type: This is a permanent contract subject to successful completion of a 3-month probationary period.
Annual Leave Entitlement: 30 days per annum (including bank and statutory holidays). Additional annual leave allowances for long service apply.

Visitor Services Assistant – Housekeeping

JOB PURPOSE
The main purpose of this role is to clean and maintain standards in the holiday accommodation situated at Brodick Castle. The post holder will provide an efficient, reliable service and high standards in housekeeping based on the needs of the property. Areas will also include but are not limited to; holiday accommodation, visitor restrooms, café’ and castle, ensuring that these areas are cleaned and maintained to the highest standards, to make the property the best possible place to visit and work.
Occasional evening work may be required as well as supporting other departments on site depending on operational need at the time.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The post holder is responsible for always providing a consistently high standard for visitor care which includes a wide variety of housekeeping duties in connection with the well-being and care of the property. Besides the focus on the area housekeeping the role supports other areas such as admissions, catering, retail, functions and events etc. in response to the needs to the business.

• Changeovers in the holiday accommodations.
• General cleaning of surfaces (e.g. windowsills, skirting boards and doors) and the vacuuming/cleaning of floors as appropriate and cleaning of the public areas, offices, meeting room, retail, café areas, public and staff toilets and entrances to the Museum and other areas as required.
• General maintenance, include things like replacing bulbs, function and event set ups, small DIY repairs.
• Contribute to major deep cleaning tasks during certain periods of the years.
• Empty and clean bins and remove waste to designated area, including the separation of waste, i.e. recycling, and any other duties which are in line with our green policies.
• To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.
• To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
• Reporting losses/breakages, wear and tear and repairs required immediately to your line manager.
• Wearing correct uniform, name badges, or PPE as required.
• Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care;
• Report to Line Manager any defects seen which are likely to affect public experience and security.
• Only use approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.
• Ensure Safe Systems of Work and guidelines are implemented effectively within the role.
• The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out

Purchase Ledger Administrator

Atholl Estates is one of Scotland’s best-known Highland estates. Its history dates back to the 13th century, but throughout the ages, it has adapted to the times. Today it manages a wide range of operations with five main groups; tourism, agriculture, forestry, renewable energy and property.

We are looking to recruit a Purchase Ledger Administrator who would be responsible for managing the purchase ledger across the business and supporting the administration of the property management system to ensure that invoices, supplier payments, tenancy records, and rent invoices are processed accurately and on time.

Key Responsibilities
• Management of the purchase ledger for all businesses.
• Ensure invoices are approved, processed, and paid in line with supplier credit terms.
• Maintain strong financial controls and review invoices for accuracy, legitimacy, and
appropriate authorisation.
• Preparation and processing of supplier payment runs.
• Ensure supplier statements are reconciled regularly and any anomalies quickly followed up.
• Identify and flag any suspicious, duplicate, or potentially fraudulent invoices, escalating issues where necessary.
• Ensure compliance with internal approval processes.

Other Duties
• Administration of the property management system (Re-Leased) including ensuring
rental invoices are accurate and issued on time
• Management and processing of Council Tax and Business Rates payments.
• Purchase order metrics
• Monitor project costs compared to budget
• Ad hoc services as required

Skills & Experience:

Essential
• Previous experience in a Purchase Ledger/Accounts Payable role (minimum 2 years)
• Good attention to detail, organised and strong time management skills
• Experience using the finance systems Xero
• Ability to work independently while remaining a key contributor to the wider finance
department
• Excellent communication skills with a supplier-focused approach to resolving
complaints and queries
• High level of accuracy and attention to detail and awareness of financial controls and
fraud prevention processes

Desirable
• Experience of using automated purchase order systems
• Experience of property management and administration
• Good Excel skills

What We Offer
We offer a competitive salary, an excellent company pension, great staff events and staff discounts on events, food and gifts across Atholl Estates. Hybrid working would be considered with a minimum of 3 days in the office.

To apply, please submit your CV and a short covering letter outlining your relevant experience to Caroline at: caroline.harridence@atholl-estates.co.uk

Sous Chef

Be part of something special at the Calanais Visitor Centre as we prepare for an exciting new chapter. We’re looking for an experienced and passionate Sous Chef to support the development of our catering offer within a unique, world-class visitor attraction. Working with fresh, local and seasonal ingredients, you will play a key role in delivering high-quality food that enhances the overall visitor experience.
In this role, you’ll support menu planning and development, assist with the day-to-day running of the kitchen, and help maintain high standards of food quality, presentation, and hygiene. You will also contribute to developing a varied catering offer, from café service to functions and special events, while supporting and mentoring junior team members.
This is a full-time role, averaging 37.5 hours per week across the year, with flexibility required including evenings, early mornings and weekends. Salary is £30,000–£35,000 per annum, depending on experience.
For full job description and to apply visit: https://careers.calanais.org/roles
Closing date: 4th May

Visitor Operations Manager

Visitor Operations Manager, Renfrewshire, 37 hours per week, Permanent, Grade 6 £35,383.06 – £37,331.64 p.a.

We are looking for a Visitor Operations Manager with previous experience in culture, leisure, tourism, hospitality or other related sector in a related field who holds a Management qualification (HND / SVQ 4 or above).

From sharing the stories held within our collections to supporting corporate dinners and nights at the Observatory, your responsibilities will be rich, wide-ranging and diverse. You’ll be expected to have a flexible approach, while ensuring visitors remain at the heart of everything we do.

We’ll take care of the rest by investing in your training with a first-class programme that will give you the skills and support to thrive in your role as an important member of the Museum management team.

As a Visitor Operations Manager, no two days will be the same, tasks will cover;

Leading and managing front-of-house teams to deliver a welcoming, accessible, and inclusive visitor experience.

Overseeing daily visitor operations, ensuring a safe, clean, and well-presented environment across all public spaces.

Developing and implementing visitor experience standards, procedures, and service improvements.

Responding to visitor feedback, complaints, and incidents professionally and efficiently.

Monitoring visitor flow, customer satisfaction, and audience behaviours to inform improvements.

Successful candidates must have a flexible approach regarding hours worked to suit the needs of the role.

Closing date: 30 April 2026

Recruitment day: 7 May 2026

The successful candidate will be required to undertake a Level 1 Disclosure Scotland check.
If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Gardener

This role will be as a key member of the Threave Garden team, predominately, but not limited to, working in the productive walled garden.

Threave is one of the National Trust for Scotland’s top visited attractions. The garden is made up of many landscaped features and themed areas including a Secret Garden, Rock Garden, Azalea walk and heather beds, a one-acre traditional working walled kitchen garden, orchard, large nursery with new glasshouse facilities, extensive woodland garden and broad variety of themed beds and borders planted with a large and diverse collection of plants. Threave provides a perfect location for the Trust’s School of Heritage Gardening, offering a wide variety of horticultural experience in both traditional and modern gardening techniques. Open all year round, the garden provides interest throughout the year.

Strategic Partnerships & Communities Manager

Strategic Partnerships & Communities Manager, Renfrewshire, Full Time, Temporary up to 2 years, Grade 13: £70,245.22 p.a.

We’re looking for a dynamic, experienced manager to lead the delivery of OneRen’s community programming and strategic partnerships. This critical role will drive long-term plans that deepen our impact and ensure our services foster community ownership and a strong sense of place. You’ll oversee engagement with stakeholders, partners, and communities, creating opportunities for collaboration that reflect our values and expand our reach.

As the strategic lead behind our community programming, you’ll deliver a wide range of services, including health and wellbeing, libraries, museums, learning and audience development, ensuring a high-quality experience across all venues. You’ll champion cross-disciplinary projects, and build partnerships at local, national, and international levels. With a focus on innovation and inclusion, you’ll identify new opportunities, secure funding, and help us deliver on our strategic goals. If you’re passionate about participatory practice, community empowerment, and making a real difference, this is a chance to lead change at the heart of a forward-thinking charity.

Closing date: Sunday 3 May 2026

Interview Date: Week beginning 18 May 2026

The successful candidate will be required to undertake a Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Interpretation Co-ordinator

Fixed term to 18 December 2026.

The Royal Botanic Garden Edinburgh (RBGE) is a world leading centre for plant science, conservation and learning, set within one of Scotland’s most loved public gardens. We welcome thousands of visitors each year and are committed to creating inspiring, inclusive and accessible experiences that help people connect with plants, nature and global biodiversity.

We are looking for an Interpretation Co-ordinator to support the delivery of engaging visitor facing interpretation across the Garden, and particularly for the reopening of our renowned Victorian Palm Houses. Working closely with an established interpretation and design team of RBGE colleagues and external partners, you’ll play a key role in co-ordinating projects, managing timelines and administration, supporting procurement and finances, and helping ensure interpretive materials — from signage and trails to digital content — are delivered smoothly, on time and to a high standard.

You’ll be a highly organised and collaborative individual with experience supporting projects in a cultural, heritage, environmental or public facing setting. Comfortable working across teams and with external suppliers, you’ll bring strong communication skills, attention to detail and a proactive approach. An understanding of visitor experience, inclusive practice and interpretation — or a genuine enthusiasm to develop these skills — will be central to your success in the role.

RBGE is unable to sponsor applicants without the right to work in the United Kingdom for this role. It is the applicant’s responsibility to ensure eligibility to work in the United Kingdom for the duration of the appointment.

For more info including job description, person specification and to apply, please visit our website.

Receptionist/Administrator

JOB PURPOSE

Join the National Trust for Scotland and support Scotland’s Nature and Heritage. The Highlands and Islands region are seeking an enthusiastic and passionate individual to join the Administration Team based at Balnain House.

As a Receptionist and Administration Assistant you’ll be one of the first people to greet visitors to the regional office and welcome the regional team. You’ll be responsible for providing administration support to the Office Manager and the wider team based at Balnain.

We’re looking for someone who enjoys a varied and dynamic role. You’ll be expected to work with IT and finance systems, book meetings, and undertake general administration duties with efficiency and accuracy.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively, and timeously, including (but not limited to):
• Reception
• Inducting staff and visitors to the building
• Property correspondence (email, telephone and mail).
• Filing and record-keeping in line with data protection regulations.
• Facilities support (room bookings, support documentation).
• Data entry of deliveries – weekly, monthly, and ad hoc.
• Diary Management, recording meetings and appointments in diaries.
• Support with developing and preparing reports, and/or presentation material
• Purchase ordering and coordination with suppliers.
• Maintaining stock control for Balnain House including First Aid box, replenishing stock as and when required.
• Assisting in Health and Safety compliance for the building, including the reporting of accidents and incidents, and maintenance of the property’s Safe System of Work documents.

A level of flexibility is expected on occasion to meet the needs of the property.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Qualification in business administration – HND or Diploma – or relevant experience.

Experience
Essential
 Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and PowerPoint.
 Possess excellent communication skills (written and oral).
 Must be diligent and accurate with an excellent eye for detail.
 Excellent customer care skills able to demonstrate care to staff, visitors and volunteers.
 Well-developed time management and organisation skills – ability to prioritise workload.
 Ability to embody the Trusts’ values.

Desirable
 Previous experience providing administrative support to several different departments is highly desirable.

Operations Manager

The Real Mary Kings Close has an exceptional opportunity for an experienced Operations Manager to join our talented team.

An award winning attraction, The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

The Operations Manager will support the General Manager in team leadership. This role will offer the right candidate the opportunity to manage the day to day running of the Attraction. They will lead and develop our established Operational Duty Managers and Storyteller team to deliver exceptional guest service and develop creative and innovative approaches to ensure successful commercial performance, together with a memorable guest experience.

The Ideal Person

You will have previous experience in a similar role within a tourist attraction. We are looking for a strong leader with proven success in managing operational teams. You will demonstrate a high level of thought leadership with a track record of delivering results. You will be passionate about building a career in the Tourism industry and have a strong focus on guest experience.

You will be involved in designing new on-brand specialist tours, creating new scrips and dealing with props, so creative flair is essential.

You will also have a sound understanding of financial procedures and practices alongside effective management of both budgets and people. Some evening and weekend work is required on rotation.

Safety is our number one priority so this role will be responsible for managing immediately any incidents, which may affect the health and safety of other team or guests of the attraction. You will also be responsible for updating and implementing risk assessments so previous experience is a must!

Our attraction’s success revolves around our guests and our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience during their visit.

What we offer

Salary: £34,000 to £38,000 per annum plus a non-contractual bonus.
Contract: Full time permanent (40 hours per week)

We also offer an excellent benefits package:

• The opportunity to purchase additional leave
• Company pension
• Employee discount
• Wellness programmes
• Free health cash plan
• Income protection

A full job description can be found on The Real Mary King’s Close website.

Visitor Services Supervisor – Food & Beverage

Purpose of role

This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust’s policies.

You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Café as well as the Castle Café. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience.

You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.

This role requires weekend working and at times may require working evenings to cover events.

Key Responsibilities
Catering Operation
• Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
• Support the F&B manager with stock management, ordering, storage and wastage control.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
• Assist with food led events throughout the year to support over all business goals.
Visitor Experience

• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors
• Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

People Management

• Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards.
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines.
• Ensure the team feel valued, respected, motivated and supported.
• Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance management

• Share responsibility for achieving Food & Beverage budget
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation
• Supervise daily cafés till operations and perform end-of-day income reconciliation
• Support the F&B Manager with menu costing and stock-taking.

Performance indicators and targets
• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems
• Fully equipped commercial catering kitchen.
• Access to laptop and relevant online training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Significant previous experience of working in an operations role in the hospitality industry
• Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
• Excellent customer service skills.
• Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands
• Confident communication skills (written and spoken)
• Ability to be proactive and to take initiative.
• Experience with cash handling, monitoring, and interpreting financial data.
• Computer literacy and familiar with Microsoft software
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
Desirable
• Food Hygiene Qualification (or willingness to train)
• First aid Certificate (or willingness to train)
• Barista training (or willingness to train)
• Alcohol License (or willingness to train)

Footer

Looking to work in the attractions industry or for a new challenge within the sector?

Sign up to our job alerts e-mail for up to date job info from ASVA members.

Contact ASVA

Copyright © 2025 ASVA. ASVA is a Company Limited by Guarantee. Registered in Scotland No: SC153812