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About us
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.
Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.
This is a fixed-term position, starting in September 2026 – March 2027 to help support on a range of exciting events.
The role
To develop and organise a diverse portfolio of events and administer an engaging and innovative package of commercial RZSS Edinburgh Zoo experiences.
Ensure commercial events and experiences are efficiently administered, monitored, evaluated & that they fit with the RZSS vision and mission.
Some of the things you’ll do:
Support and administer Edinburgh Zoo commercial events and experience programme, e.g. managing/delivering sections of larger events such as Edinburgh Zoo’s Giant Lanterns and other seasonal events for Halloween, Christmas and Valentines Day.
Work collaboratively with the Events and Experiences team and wider departments to oversee the install, maintenance and de-rig of the Giant Lanterns event.
Event duty management, including evenings and weekends.
Provide first-class customer service by ensuring our customers receive a personal, knowledgeable and positive level of service on a daily basis.
Report on and manage sales for the Giant Lantern of China event.
Collaborate with other teams to ensure the best possible visitor experience in respect of events & experiences, in line with best practice and agreed standards, conveying RZSS key conservation messages to enhance experience and sales, e.g. contract caterer, Living Collections and with the admissions/retail, marketing, IT and digital teams in respect of the sales and promotion of events & experiences.
Responsible for monitoring and evaluating visitor feedback on experiences and commercial events, including monitoring budgets (meeting targets) and delivering accurate report on event progress as directed.
Working alongside the Events & Experiences Manager to develop and deliver new and innovative commercial events, e.g. thinking commercially to maximise events & experiences sales opportunities – adapting to seasonal changes and changes in visitor behaviour/profile.
Liaise with colleagues across RZSS to ensure they, and your team, are kept informed of any potential impacts on their, and your, areas of responsibility about event & experience activities & projects, e.g. Highland Wildlife Park to ensure experiences booking procedures are coordinated and consistent.
What we’re looking for:
Good achievement at Higher Grade level (including English and Mathematics) or equivalent.
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to link or upsell our products.
Good working knowledge of microsoft office (outlook, word, excel and other IT packages/systems).
Assertive communicator, confident in dealing with queries from internal and external sources.
Experience in event coordination
Experience of working with minimal supervision, demonstrating good organisational and planning skills
Experience of working in a customer service environment
Experience of providing first class customer care and service, including dealing with customer queries
What you’ll get in return:
Starting salary of £25,867 to £26,514 per annum, based on experience
37.5 working week (may require some evening/ weekend working on occasion)
34 days annual leave (per annum)
Discount in both retail/catering
Access to a healthcare plan
Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
If this role excites you and aligns with your career aspirations, click APPLY now.
This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check/PVG Check
Interested candidates are therefore encouraged to submit applications ASAP
RZSS is an equal opportunities employer.? Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010
Please see the role profile for further information on what the role involves and essential/desirable criteria.
