Full Time

JOB PURPOSE
This role will play a key role in an initiative to create searchable online access to the Mackintosh and Macdonald collections held at The Hill House and The Mackintosh Tearooms via the NTS website. Creating access to the collections is a strand within the Development Phase of the Trust’s NHMF funded Mackintosh Illuminated Project.
There are two key elements to the role. One is to systematically review, edit and prepare for publication, the images and collections data needed to make The Hill House and The Mackintosh Tearooms collections searchable online. This will involve working with the Collections Systems Manager, Digital Collections Asset Manager, NTS archivist, and colleagues at the two properties, to apply the online collections data standard to catalogue records, check digital images, and commission and catalogue additional collections photography where there are gaps. The second will be to work with Collections Management staff and property teams to inventory, photograph and catalogue any collections that have not yet been added to the Collections Management system.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Work with colleagues to review and develop the online collections data standard to ensure consistent accessible data across the collections at The Hill House and The Mackintosh Tearooms
• Responsible for a systematic review of The Hill House and The Mackintosh Tearooms collections records in the collections management system.
• Apply the new museum data standard consistently, including editing records and checking image quality
• Ensure The Mackintosh Tearooms collections are fully inventoried and documented on the Axiell database in line with the Trust’s collections information policy
• Work with the Digital Collections Asset Manager to carry out a detailed assessment of all relevant collections images in the Digital Asset Management System (DAMS) to identify and remove duplicates
• Plan and deliver a small programme of prioritised re-photography of collections to ensure a consistent standard across the NTS collections – commissioning photographers, managing the logistics of access to collections and the ingest and, working with the Digital Collections Asset Manager, cataloguing of images into the DAMS
• Liaise closely with the Mackintosh Illuminated project team and other key colleagues across NTS, including the Project’s Digital Producer and the web agency tasked with creating the new web based collections search.
• Contributing to internal project communications and creating project progress content for social media as required
• Research elements of the Mackintosh and MacDonald collections, to create enriched database content where needed while liaising with project research staff
• Other project and data related responsibilities, as required by the project team

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
• A degree in a relevant subject OR demonstrable track record of working in collections management or digital collections setting
Desirable
 Post-graduate degree Museum studies or similar

Experience
Essential
 Experience of working in collections management, or digital asset management, in an archive or heritage organization.
 Experience of working with collections management databases, such as Axiell Collections, and digital asset management systems
 Excellent skills in MS Excel, including managing large datasets
 Excellent communication skills and experience of working with a variety of internal and external stakeholders
 Analytical skills and scrupulous attention to detail
 Ability to work independently with excellent time management

Desirable
• Knowledge of, and demonstrable interest in, the life and works of Charles Rennie Mackintosh and Margaret Macdonald
• Experience of working on a collections online project
• Experience of object handling and inventory

JOB PURPOSE
The National Trust for Scotland is passionate about Scotland’s heritage, we make a difference to what makes Scotland so special. Pitmedden Garden is a re-created Scottish Renaissance walled garden with vibrant floral designs which combine with parterres to create a masterpiece of intricate patterns and fragrant flowers. Sections of the garden have a modern design for a more sustainable garden, offering a biodiverse, species-rich design which represents modern garden design. The garden also contains orchards with more than 200 fruit trees.
To ensure that the garden, grounds, and related policies of gardens are managed and maintained as internationally recognised gardens of outstanding historical and horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the Pitmedden team, will be heavily involved in the implementation of development plans for the gardens and wider designed landscape.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• A formal qualification at NVQ/ SVQ Level 2 in amenity horticulture supported by knowledge and a minimum of 4 years practical work experience in a heritage or amenity garden context.
• PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training.
• Current driving licence valid for driving in the UK.
• Formal machinery certifications, i.e., Ride on mowers, tractors, chainsaws etc.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden and estate e.g., managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.
• Contributing to the management, conservation, and development of the garden and estate by plant propagation, cultivation, production of seed and the inputting of appropriate plant records on IRIS database and labelling were directed by the head gardener or first gardener.
• The ability to work individually or as part of a team across a wide range of activities across the garden & estate including large areas of Yew & Box hedge cutting, strimming & brush cutting, tractor/ATV driving, chipping & spraying.
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks.
• Fostering positive relationships with visitors, local communities and other organisations and promote the work of the Trust when & were appropriate.
• On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs and the appropriate standard of work, and gain benefit/satisfaction from their activities.
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager / Property Management team.
• On occasion, contributing to the review and development of operational workplans for the gardens.
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures. This will include timely completion of HAVS, spraying records and attendance of annual health monitoring.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
• Practical experience in general amenity or heritage gardening ideally in a garden open to the public.
• Demonstrable skills in plant husbandry, particularly trees, shrubs, climbers, herbaceous plants, turf culture and pruning techniques.
• Sound demonstrable plant knowledge and identification skills.
• Sound knowledge of basic tool and machinery use and maintenance and a wiliness to expand this.
• Good practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
• Excellent interpersonal and communication skills; confident in interacting and dealing with the garden & estate team and a wide range of people; and able to represent the Trust.
• Good organisational and time-management skills – including the ability to prioritise work where necessary and the ability to work using own initiative, in the absence of direct line management.
• A high eye for detail and finish, quality standard and best practice.
• Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning, management of online forms and a wiliness to use this.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same.
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience of tree inspection processes and/ or arboricultural practices (Chainsaw use) or willingness to undertake training.
• Current First Aid certification (or willingness to train and use).
• Experience of working in a mixed team that includes short-term/seasonal staff and/or volunteers.
• An appreciation of Scottish garden history in a general context.

DIMENSIONS AND SCOPE OF JOB
People Management
• Not a line manager but will, on occasion, supervise volunteers and staff under instructions from Head gardener or First gardener.
• Will work closely with other property colleagues and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens.)
• Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management
Not a budget-holder but will be expected to take into consideration efficient use of resources for impact on the garden budget.

Tools/equipment
• Will be a user of driven vehicles such as ride-on mowers and tractors.
• Will be a frequent user of powered tools such as chainsaws, mowers, strimmer’s, hedge-cutters, and, have a curiosity to further this.
• Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.
• Will be an occasional user of IT equipment & role specific systems such as IRIS BG database, online holiday booking forms, expenses etc.

OI PEASANTS. YES, YOU.

THE DUNGEON IS RECRUITING…

Fancy a starring role as a Guest Experience Team Leader here at Edinburgh Dungeon, orchestrating outrageous behaviour, questionable decisions and a truly inhospitable atmosphere? Excellent. You sound unwell enough already.

This is a hands-on, fast paced role where you will lead the daily operation of the Dungeon and act as Duty Manager, the onsite decision maker balancing guest satisfaction, safety and smooth operations. From opening the doors in the morning to seeing off the last guests at night, you will be visible, present and confidently in control.

What you will be doing

Leading the day-to-day operation of the Dungeon, keeping guest experience at the centre of every decision.
Running morning briefings and setting the tone, priorities and energy for the day ahead.
Acting as Duty Manager, taking charge during operational incidents and being the daily point of contact for first aid.
Maintaining a strong floor presence, identifying and resolving issues quickly before they impact guests.
Delivering outstanding guest service and interaction, striving to exceed key performance targets.
Handling guest complaints with empathy, clarity and a solution focused approach.
Ensuring safe working practices for yourself and the wider team, following all departmental safety protocols.
Coaching the team in effective sales techniques to drive revenue and meet financial targets.
Leading from the front, operating tills, greeting guests, managing queues, upselling, crowd control and coordinating large groups.
This is a full-time permanent role. Working any 5 days from 7 this will also include working a regular fair share of weekends, bank holidays and evenings as required.

The Royal Botanic Garden Edinburgh (RBGE) is one of the world’s top four botanic gardens based on quality, breadth and depth of our science, plant collections, public engagement and education and we have an exciting opportunity for a Visitor Welcome Team member to join our team.

The primary focus of this role is to ensure that visitors receive a first-class welcome and have all the information they need to create a memorable visit. You will also have the responsibility of promoting and selling garden maps, guidebooks and daily garden walks and encouraging donations. The team remit also includes working with the events and exhibitions team to provide access and information to various public exhibitions and events. You will also be responsible for ensuring the protection of the Living Collection, opening, closing and security of various garden buildings. You will be expected to carry out all duties in line with RBGE procedures and policies.

Applicants should have previous experience working in a visitor or customer service environment. You will be proactive and take responsibility for your own workload, prioritising to meet conflicting demands of a busy attraction, have a can-do attitude, have excellent interpersonal skills, and have the ability to communicate with people at all levels. You will need to be flexible and adaptable to meet the needs of an ever-changing environment.

Role closes at 12pm midday.