Full Time

Visitor Operations Manager

Visitor Operations Manager, Renfrewshire, 37 hours per week, Permanent, Grade 6 £35,383.06 – £37,331.64 p.a.

We are looking for a Visitor Operations Manager with previous experience in culture, leisure, tourism, hospitality or other related sector in a related field who holds a Management qualification (HND / SVQ 4 or above).

From sharing the stories held within our collections to supporting corporate dinners and nights at the Observatory, your responsibilities will be rich, wide-ranging and diverse. You’ll be expected to have a flexible approach, while ensuring visitors remain at the heart of everything we do.

We’ll take care of the rest by investing in your training with a first-class programme that will give you the skills and support to thrive in your role as an important member of the Museum management team.

As a Visitor Operations Manager, no two days will be the same, tasks will cover;

Leading and managing front-of-house teams to deliver a welcoming, accessible, and inclusive visitor experience.

Overseeing daily visitor operations, ensuring a safe, clean, and well-presented environment across all public spaces.

Developing and implementing visitor experience standards, procedures, and service improvements.

Responding to visitor feedback, complaints, and incidents professionally and efficiently.

Monitoring visitor flow, customer satisfaction, and audience behaviours to inform improvements.

Successful candidates must have a flexible approach regarding hours worked to suit the needs of the role.

Closing date: 30 April 2026

Recruitment day: 7 May 2026

The successful candidate will be required to undertake a Level 1 Disclosure Scotland check.
If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Visitor Operations Manager

Visitor Operations Manager, Renfrewshire, 37 hours per week, Permanent, Grade 6 £35,383.06 – £37,331.64 p.a.

We are looking for a Visitor Operations Manager with previous experience in culture, leisure, tourism, hospitality or other related sector in a related field who holds a Management qualification (HND / SVQ 4 or above).

From sharing the stories held within our collections to supporting corporate dinners and nights at the Observatory, your responsibilities will be rich, wide-ranging and diverse. You’ll be expected to have a flexible approach, while ensuring visitors remain at the heart of everything we do.

We’ll take care of the rest by investing in your training with a first-class programme that will give you the skills and support to thrive in your role as an important member of the Museum management team.

As a Visitor Operations Manager, no two days will be the same, tasks will cover;

Leading and managing front-of-house teams to deliver a welcoming, accessible, and inclusive visitor experience.

Overseeing daily visitor operations, ensuring a safe, clean, and well-presented environment across all public spaces.

Developing and implementing visitor experience standards, procedures, and service improvements.

Responding to visitor feedback, complaints, and incidents professionally and efficiently.

Monitoring visitor flow, customer satisfaction, and audience behaviours to inform improvements.

Successful candidates must have a flexible approach regarding hours worked to suit the needs of the role.

Closing date: 30 April 2026

Recruitment day: 7 May 2026

The successful candidate will be required to undertake a Level 1 Disclosure Scotland check.
If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Gardener

This role will be as a key member of the Threave Garden team, predominately, but not limited to, working in the productive walled garden.

Threave is one of the National Trust for Scotland’s top visited attractions. The garden is made up of many landscaped features and themed areas including a Secret Garden, Rock Garden, Azalea walk and heather beds, a one-acre traditional working walled kitchen garden, orchard, large nursery with new glasshouse facilities, extensive woodland garden and broad variety of themed beds and borders planted with a large and diverse collection of plants. Threave provides a perfect location for the Trust’s School of Heritage Gardening, offering a wide variety of horticultural experience in both traditional and modern gardening techniques. Open all year round, the garden provides interest throughout the year.

Strategic Partnerships & Communities Manager

Strategic Partnerships & Communities Manager, Renfrewshire, Full Time, Temporary up to 2 years, Grade 13: £70,245.22 p.a.

We’re looking for a dynamic, experienced manager to lead the delivery of OneRen’s community programming and strategic partnerships. This critical role will drive long-term plans that deepen our impact and ensure our services foster community ownership and a strong sense of place. You’ll oversee engagement with stakeholders, partners, and communities, creating opportunities for collaboration that reflect our values and expand our reach.

As the strategic lead behind our community programming, you’ll deliver a wide range of services, including health and wellbeing, libraries, museums, learning and audience development, ensuring a high-quality experience across all venues. You’ll champion cross-disciplinary projects, and build partnerships at local, national, and international levels. With a focus on innovation and inclusion, you’ll identify new opportunities, secure funding, and help us deliver on our strategic goals. If you’re passionate about participatory practice, community empowerment, and making a real difference, this is a chance to lead change at the heart of a forward-thinking charity.

Closing date: Sunday 3 May 2026

Interview Date: Week beginning 18 May 2026

The successful candidate will be required to undertake a Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Interpretation Co-ordinator

Fixed term to 18 December 2026.

The Royal Botanic Garden Edinburgh (RBGE) is a world leading centre for plant science, conservation and learning, set within one of Scotland’s most loved public gardens. We welcome thousands of visitors each year and are committed to creating inspiring, inclusive and accessible experiences that help people connect with plants, nature and global biodiversity.

We are looking for an Interpretation Co-ordinator to support the delivery of engaging visitor facing interpretation across the Garden, and particularly for the reopening of our renowned Victorian Palm Houses. Working closely with an established interpretation and design team of RBGE colleagues and external partners, you’ll play a key role in co-ordinating projects, managing timelines and administration, supporting procurement and finances, and helping ensure interpretive materials — from signage and trails to digital content — are delivered smoothly, on time and to a high standard.

You’ll be a highly organised and collaborative individual with experience supporting projects in a cultural, heritage, environmental or public facing setting. Comfortable working across teams and with external suppliers, you’ll bring strong communication skills, attention to detail and a proactive approach. An understanding of visitor experience, inclusive practice and interpretation — or a genuine enthusiasm to develop these skills — will be central to your success in the role.

RBGE is unable to sponsor applicants without the right to work in the United Kingdom for this role. It is the applicant’s responsibility to ensure eligibility to work in the United Kingdom for the duration of the appointment.

For more info including job description, person specification and to apply, please visit our website.

Receptionist/Administrator

JOB PURPOSE

Join the National Trust for Scotland and support Scotland’s Nature and Heritage. The Highlands and Islands region are seeking an enthusiastic and passionate individual to join the Administration Team based at Balnain House.

As a Receptionist and Administration Assistant you’ll be one of the first people to greet visitors to the regional office and welcome the regional team. You’ll be responsible for providing administration support to the Office Manager and the wider team based at Balnain.

We’re looking for someone who enjoys a varied and dynamic role. You’ll be expected to work with IT and finance systems, book meetings, and undertake general administration duties with efficiency and accuracy.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively, and timeously, including (but not limited to):
• Reception
• Inducting staff and visitors to the building
• Property correspondence (email, telephone and mail).
• Filing and record-keeping in line with data protection regulations.
• Facilities support (room bookings, support documentation).
• Data entry of deliveries – weekly, monthly, and ad hoc.
• Diary Management, recording meetings and appointments in diaries.
• Support with developing and preparing reports, and/or presentation material
• Purchase ordering and coordination with suppliers.
• Maintaining stock control for Balnain House including First Aid box, replenishing stock as and when required.
• Assisting in Health and Safety compliance for the building, including the reporting of accidents and incidents, and maintenance of the property’s Safe System of Work documents.

A level of flexibility is expected on occasion to meet the needs of the property.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Qualification in business administration – HND or Diploma – or relevant experience.

Experience
Essential
 Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and PowerPoint.
 Possess excellent communication skills (written and oral).
 Must be diligent and accurate with an excellent eye for detail.
 Excellent customer care skills able to demonstrate care to staff, visitors and volunteers.
 Well-developed time management and organisation skills – ability to prioritise workload.
 Ability to embody the Trusts’ values.

Desirable
 Previous experience providing administrative support to several different departments is highly desirable.

Operations Manager

The Real Mary Kings Close has an exceptional opportunity for an experienced Operations Manager to join our talented team.

An award winning attraction, The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

The Operations Manager will support the General Manager in team leadership. This role will offer the right candidate the opportunity to manage the day to day running of the Attraction. They will lead and develop our established Operational Duty Managers and Storyteller team to deliver exceptional guest service and develop creative and innovative approaches to ensure successful commercial performance, together with a memorable guest experience.

The Ideal Person

You will have previous experience in a similar role within a tourist attraction. We are looking for a strong leader with proven success in managing operational teams. You will demonstrate a high level of thought leadership with a track record of delivering results. You will be passionate about building a career in the Tourism industry and have a strong focus on guest experience.

You will be involved in designing new on-brand specialist tours, creating new scrips and dealing with props, so creative flair is essential.

You will also have a sound understanding of financial procedures and practices alongside effective management of both budgets and people. Some evening and weekend work is required on rotation.

Safety is our number one priority so this role will be responsible for managing immediately any incidents, which may affect the health and safety of other team or guests of the attraction. You will also be responsible for updating and implementing risk assessments so previous experience is a must!

Our attraction’s success revolves around our guests and our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience during their visit.

What we offer

Salary: £34,000 to £38,000 per annum plus a non-contractual bonus.
Contract: Full time permanent (40 hours per week)

We also offer an excellent benefits package:

• The opportunity to purchase additional leave
• Company pension
• Employee discount
• Wellness programmes
• Free health cash plan
• Income protection

A full job description can be found on The Real Mary King’s Close website.

Visitor Services Supervisor – Food & Beverage

Purpose of role

This is an exciting opportunity to work with our leadership team at Brodie Castle to provide operational delivery of the visitor experience and supervision in the Food & Beverage department, as well as on-site events in line with the Trust’s policies.

You will be responsible for the supervision of the day-to-day catering operations at our popular Playful Garden Café as well as the Castle Café. You will deliver our quality standards and performance targets, ensuring we offer our visitors a fantastic Food & Beverage experience.

You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.

This role requires weekend working and at times may require working evenings to cover events.

Key Responsibilities
Catering Operation
• Support the F&B manager with menu development and the preparation and presentation of a high-quality food and drink offer relevant to our Brodie visitors.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
• Support the F&B manager with stock management, ordering, storage and wastage control.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
• Assist with food led events throughout the year to support over all business goals.
Visitor Experience

• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors
• Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

People Management

• Assist the F&B Manager in Recruitment, induction, development and management of all Food and Beverage Visitor Services Assistants ensuring that they understand role responsibilities and are equipped to fulfil the role to the required standards.
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective training, task-setting and coaching on front and back-of-house routines.
• Ensure the team feel valued, respected, motivated and supported.
• Support the F&B Manager in preparing catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance management

• Share responsibility for achieving Food & Beverage budget
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation
• Supervise daily cafés till operations and perform end-of-day income reconciliation
• Support the F&B Manager with menu costing and stock-taking.

Performance indicators and targets
• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems
• Fully equipped commercial catering kitchen.
• Access to laptop and relevant online training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Significant previous experience of working in an operations role in the hospitality industry
• Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
• Excellent customer service skills.
• Excellent organisational, administrative and time-management skills with the ability to prioritise workload to meet changing demands
• Confident communication skills (written and spoken)
• Ability to be proactive and to take initiative.
• Experience with cash handling, monitoring, and interpreting financial data.
• Computer literacy and familiar with Microsoft software
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
Desirable
• Food Hygiene Qualification (or willingness to train)
• First aid Certificate (or willingness to train)
• Barista training (or willingness to train)
• Alcohol License (or willingness to train)

Head of Catering & Events

WHAT ARE YOU HERE TO DO?

As Head of Catering & Events, you are the face, voice, and operational backbone of all dining and events experience at The Boathouse Restaurant. You are responsible for everything the customer sees, hears, tastes and smells from the moment they arrive to the moment they leave — in a venue that is open 365 days of the year, adjusting its offering with the seasons.

You are tasked with designing menus, leading your team, and delivering excellent service and profitability across:

• A core offering of a breakfast and lunch café that transitions into evening table service, operating year-round but accommodating a midweek school group canteen service for breakfast and dinner for seven months of the year.
• Catering for groups, from family gatherings to corporate and academic retreats, where healthy and active lifestyles demand nutritious, filling menus to match.
• Statement events such as weddings, where your culinary background and operational experience combine to deliver a flawless guest experience.

The exceptional guest experience is built around the four pillars of the Loch Insh vision: Inspire, Nurture, Master, Sustain. Your role is pivotal in shaping a positive culture in the Catering and Events team that is legally compliant, commercially profitable, and consistently excellent.

You report directly to the Managing Director and attend Head of Department meetings as the senior Catering & Events representative. You line-manage the Head Chef directly; they carry day-to-day kitchen leadership and are accountable to you for food production, kitchen compliance, and food cost performance.

WHAT WILL YOU SPEND YOUR TIME DOING?

1. COMPLIANCE & SAFETY | Compliance & Licensing
• Ensuring all Catering operations comply with all relevant legislation including the Licencing (Scotland) Act 2005, HSE requirements, HACCP recording and food storage, and COSHH training.
• Maintaining the Personal Licence Holder rota to ensure a qualified licence holder is on shift whenever the bar is open and serving alcohol.
• Overseeing allergen management across kitchen and front-of-house: ensuring staff are trained and confident in allergen separation, communication, and response, and that allergen information is always current, accurate, and visible to guests.
• Maintaining all compliance documentation to EHO and HSE standards, audit-ready at all times.
• Ensuring the Head Chef maintains HACCP records, temperature logs, cleaning schedules, and CookSafe certification to the standard required for EHO inspection without prompting.

2. PROFITABILITY | Financial Management
• Owning all Catering & Events revenue lines and contributing to annual budget-setting for the department.
• Monitoring and managing labour costs against Pay-to-Sales targets (32.5% benchmark) through effective rota planning across both kitchen and front-of-house.
• Overseeing food cost of sales, working with the Head Chef to maintain a minimum 68% gross profit across food operations.
• Reviewing sales performance data and identifying opportunities to drive covers, average spend, and ancillary revenue.
• Ensuring all cash handling, EPOS reconciliation, and end-of-day reporting is completed accurately and on time.
• Participating in monthly financial performance reviews with the MD or Finance Manager.

3. INSPIRE | Service Operations & Standards
• Taking ultimate responsibility for the customer’s first impression and full experience of The Boathouse: visual appearance of the venue and staff, audible ambiance, and the presentation of every dish served.
• Leading and managing all FOH operations across multiple service models: café, à la carte, buffet, school group service, and private events.
• Setting and upholding service standards, ensuring every guest interaction reflects the Loch Insh brand and values.
• Managing table reservations, floor layouts, and service logistics to maximise covers and guest experience.
• Owning the cleanliness and presentation of all public-facing restaurant spaces, bar areas, and associated toilets.
• Acting as Premises Manager or nominated Licence Holder representative on shift, ensuring compliance with Licencing (Scotland) Act 2005 requirements at all times.
• Serving as the primary Catering & Events contact for wedding clients: managing pre-event meetings, communicating F&B arrangements, and ensuring flawless delivery on the day.
• Collaborating daily with the Sales and Marketing team to ensure bookings, events, and special requirements are communicated accurately and delivered seamlessly.

4. NURTURE | People Leadership & Team Development
• Recruiting, inducting, and developing your full team: from seasonal floor staff, bar team, and kitchen porters through FOH supervisors, CDPs and Sous Chefs, to your Head Chef.
• Preparing and publishing rotas at least a fortnight in advance, matching staffing to covers and events across both kitchen and front-of-house.
• Setting clear performance expectations for all direct reports, conducting regular reviews, and managing performance where standards are not met.
• Creating a positive team culture where staff are engaged, competent, and proud of the service they deliver.
• Ensuring regular shift briefings take place prior to each service and any change of service format.
• Coordinating cross-departmental staff deployment where required, in consultation with other Heads of Department.
• Developing the Head Chef’s management and financial capability alongside their culinary skills, with a view to building succession depth in the kitchen.

5. MASTER | Product Delivery & Client/ Stakeholder Communication
• Ensuring all food and beverage served to the customer has been prepared to the high standards Loch Insh aspires to be known for, with the Head Chef accountable for kitchen execution.
• Coordinating with school group representatives and group booking contacts to confirm dietary requirements, service logistics, and any specific needs well in advance of arrival.
• Managing guest complaints with professionalism and authority, resolving issues without escalating unnecessarily to the MD.
• Building relationships with clients and proactively identifying opportunities for upselling and loyalty.
• Developing and maintaining a suite of event and wedding menus that can be communicated and sold by the Sales team independently, without requiring your direct involvement in every client conversation.

6. SUSTAIN | Preserving Worthwhile Heritage & Leaving a Legacy
• Taking time to observe and understand existing systems, culture, and processes before implementing change.
• Consulting with your senior team, your peers in Sales and Marketing, and other Heads of Department before enforcing significant operational changes.
• Regularly updating Standard Operating Procedures for key activities conducted within your department.
• Ensuring all paperwork, SOPs, and licences are current, and building capacity within your team so that compliance does not depend solely on you.
• Reducing food and consumable waste week-on-week, sourcing thoughtfully, and running a department that is financially and environmentally sustainable.

Attractions & Events Supervisor

32 or 40 hours a week (four or five days)

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? In this hands-on and varied role, you will welcome visitors and help run activities in our Fort Douglas adventure playground, assisting with children’s birthday parties and other fun-filled seasonal events over Easter, Summer, Halloween and Christmas. Playing a key role in ensuring the needs of our visitors are met, you will respond to enquiries, coordinate bookings, support the coffee cabin, supervise colleagues, and provide general admin support. Regular weekend working is essential.

The person? Friendly, enthusiastic, with an organised approach and an eye for detail, the successful candidate will demonstrate initiative and the ability to communicate effectively with a wide range of people. If you have customer facing experience, good IT & admin skills and an interest in the outdoors then we would love to hear from you. Hospitality experience would be an advantage.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? You’ll find more information about this vacancy on our website www.buccleuch.com/work-with-us/. Just click on the role and download the information pack for full details. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV. Please include details of your preferred number of days in your application.

The closing date for applications is 23 April.

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Museum and Collections Assistant

The Black Watch Castle and Museum holds a large and varied collection of artefacts covering many aspects of Regimental life over nearly 300 years. The collection contains uniforms, military equipment, trophies of war, prints and paintings, medals, documents, books and photographs. We are currently seeking a Museum and Collections Assistant to assist with improving our standard of documentation and collections care and therefore increase its potential for learning and access.

Main Duties and Responsibilities:
• Assisting in the care of the collections, including inventory of collections, reconciliation of data on database and database maintenance, collections entry, movement and exit and maintenance and upkeep of displays
• Conducting guided tours to the public
• Environmental monitoring and housekeeping
• Assisting with exhibitions and redisplay
• Assisting in development and delivery of events
• Assisting with volunteers
• Identifying material for social media and blogs posts

Please send a Cover Letter and CV to Fiona Connah, Curator : curator@theblackwatch.co.uk

Project Archivist

The Black Watch Castle and Museum is an award-winning visitor attraction and home to a varied archive covering many aspects of Regimental life including diaries, letters, army forms, service records and much more. There are roughly 15,000 archive materials in our collection covering the period c.1745 – 2006. We are currently seeking a Project Archivist to join our vibrant team to continue the cataloguing of our collections, under the supervision of the Museum Archivist.

Main Duties and Responsibilities:
• Identify and appraise collections to be catalogued as a priority
• Create item level catalogues for any identified collections
• Identify packaging and preservation needs
• Maintain project administration
• Update collections management system (Axiell) and external catalogue portals
• Identify archive material for education/events/community outreach
• Supervising archive and collections volunteers and researchers

Please send a Cover Letter and CV to Jennifer Marshall, Archivist : jennifer@theblackwatch.co.uk