Reporting to the Visitor Centre Manager, the post holder will support the effective management of the Visitor Centre and its team, including direct line management of the Team Leaders and Distillery Guides. The role is key to ensuring quality, consistency, and excellence across all aspects of the Visitor Centre operation and the overall Tomatin visitor experience.
Full Time
The Glenturret Business:
The Glenturret Distillery, owned in partnership with Lalique – one of the world’s truly great luxury brands – is Scotland’s Oldest Working Distillery and is based in an incredibly beautiful location.
This is a unique luxury Scottish brand, with the hospitality business comprising of the two MICHELIN Star Lalique Restaurant, a busy tourist attraction and The Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.
Position Summary:
• Reporting to the Managing Director, the Operations Manager is responsible for delivering the daily operations of the tourism and retail offering at The Glenturret. This includes the performance of the Visitor Centre, retail shop, dram bar, Aberturret House and any tourism or hospitality related on-site events.
• Leading, motivating and developing the Tourism and Guest Experience & Events teams to deliver premium offerings/ services, encouraging the upselling of our products, whilst enhancing brand perception and awareness.
This role requires a growth mindset to strive for operational excellence and evolving our offering to remain at the forefront of whisky tourism.
Key Responsibilities / Accountabilities:
Operational Leadership:
• To define and develop a profitable long-term strategy for the tourism, retail and estate house offering at The Glenturret.
• Translate business strategy into clear operational plans, KPIs and performance measures.
• Drive continuous improvement across people, processes and systems.
• As a key member of the leadership team, work collaboratively with other senior managers to deliver the vision and ambition of our tourism and retail offering for The Glenturret.
Daily Operations:
• Lead the day-to-day operations, financial planning and reporting for the Visitor Centre, retail and tourism F&B offering on site.
• Drive the performance and profitability of the different business units to maximise the sales opportunities through monitoring performance, sharing insights and implementing innovative strategies for growth.
• Improve operational efficiency by challenging the status quo and implementing new processes and systems to reduce costs.
• Lead operational change initiatives to support growth and scalability.
• Work closely with the Brand team to ensure that the brand POS offering for the store is attractive, on brand and commercially successful.
• Motivate and encourage teams to deliver an exceptional customer experience and invest time to train and develop managers and wider teams.
• Implement a strong retail strategy to drive sales through the retail store and capitalise on having a high volume of whisky tourists on site.
• Maintain a professional relationship with key tourism and booking partners.
• Facilitate the processing and dispatching of e-commerce orders via the Visitor Centre and retail team and responsibility for managing partner logistics and shipping partner service options, pricing and agreements.
• Continued development of Aberturret House interiors and guest requirements.
• Support for Facilities’ on-site developments and site planning- interiors and design focus.
• IT support across various platforms:
Callswitch One
SevenRooms
Till Systems
Shopify
Merchant Services
People Leadership:
• Lead, motivate and develop the Tourism and Guest Experience teams.
• Implement performance management, training and succession planning.
• Foster a positive, accountable and safety-first culture.
Financial & Commercial Management:
• Manage operational budgets, cost controls and efficiency initiatives.
• Monitor stock-related costs, write-offs and margin impact.
• Provide accurate operational performance reporting to the Managing Director.
• Work closely with Finance and Brand/ Sales to support commercial objectives.
Key Relationships:
INTERNAL:
– Managing Director
– Tourism Team
– Guest Experience & Events Team
– Brand Team/ Commercial Team
– Hospitality Team
– Production Team
EXTERNAL:
– Tourism and booking partners
Role Requirements:
Experience – Essential:
– Proven experience in an Operations Manager or senior operations role in a hospitality or tourism setting.
– Experience in running multiple business operations and a solid understanding of the tourism/ visitor attraction landscape in Scotland.
– A senior profile and mature approach to gain respect and credibility, with excellent team management and the ability to inspire and motivate to support high-performance in teams.
– Excellent financial and commercial acumen, organised and calm under pressure.
– Innovative and dynamic to drive and implement new ideas.
– Excellent leadership, communication and problem-solving skills, adapting for a broad range of different stakeholders.
Experience – Desirable:
– Operating knowledge of Lightspeed/ Shopify or similar systems
– Experience supporting operational scale and business growth
NOTE: This job description is not intended to be all-inclusive. The responsibilities associated with this job will change from time to time in accordance with the business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.
To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.
Closing date for applications is Sunday 8th February 2026.
Abbotsford, the home of Sir Walter Scott, is one of Scotland’s most important heritage sites and easily accessible from Edinburgh by road and rail. Now cared for by an independent charity, we are seeking an exceptional individual to lead our historic collections and built heritage care, our visitor storytelling, and our community programmes.
In this interesting and varied role you will be responsible for the Trust’s heritage responsibilities, overseeing achievement of Museum Accreditation, as well as the further development of exceptional visitor storytelling experiences. If you also have some experience of volunteering and educational visits in a similar organisation, that will be an advantage. Overseeing a team of five, and working closely with the fundraising team to achieve your objectives, you will be a key member of our management team. As a small charity run by staff and volunteers, you should be personable and flexible in your approach to others, and be prepared to be bitten by our passion for Scott and Abbotsford.
Full time at 35 hours a week, salary of £38,311 per annum plus benefits, including 34 days annual leave.
Are you looking for a job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Edinburgh Castle during the season.
You will be responsible for delivering the highest standard of visitor experience across all areas of Edinburgh Castle, working in one of the three retail gift shops. By engaging with visitors, you will proactively sell a wide range of retail products focusing on a strong message of ‘Made in Scotland’.
Job Title: Events Coordinator
Responsible to: Visitor Experience Manager
Salary: starting at £26,000, depending on experience
Hours of Work: 37.5 hours a week, flexible between office admin time and events requirements. Will include a mixture of early starts and late evenings between week days and weekends.
Job Summary:
The successful individual will be responsible for all things ‘Events’ within the Visitor Experience Department on board the Tall Ship. You will be responsible for every aspect of an event, from transforming enquiries to confirmed bookings, outsourcing and bringing in business, arranging our own in-house events, and evaluating their success afterwards.
Key Tasks:
– Provide a warm welcoming first contact with clients and manage the communication throughout the planning process until delivery.
– Manage the diary to ensure smooth turn over times and no conflicts taking place between events, ship activities, ship maintenance and the visitor attraction.
– Provide professional walkarounds of the ship to ascertain the client’s requirements while demonstrating knowledge of the ship in a positive and enthusiastic manner.
– Build and maintain strong client relationships to ensure their trust throughout the planning stages and delivery.
– Ensure all clients are provided with T&C’s and risk assessments prior to their event.
– Liaise with the finance department regarding all event invoices and payments.
– Ensure all events follow current licensing laws.
– Create and circulate function running orders to the front of house team and crew in advance for each event.
– Maintain relationships with external catering companies and vendors and ensure all relevant documentation is up to date and on site for each event on board.
– Develop and implement an annual event plan to increase revenue.
– Work within the Events Department budget and report and manage KPIs
– Support the Tall Ship social media accounts to promote in-house events.
– Ensure all procedures and trackers up to date throughout event planning stages.
– Produce and present reports to the board of directors and at team meetings.
– Supervise the team throughout the event and run the in-house events.
– Be an ambassador for Glenlee and the company values in an internal and external setting.
Key Skills:
Be able to use own initiative
Have an in-depth understanding of event management procedures
Have a can-do attitude
Have a thorough understanding of standard office software
Have excellent communication skills
Be enthusiastic
Have experience with social media content
Be a team player
Can work well under pressure
Qualifications:
Hold a Personal License (preferred but not essential)
Have an HND in Events Management or similar OR minimum 2 year experiences in a relevant role within the Events/Hospitality/Tourism industry
Applications close 13/02/26
Interviews will be scheduled WB 16/02/26
To provide strategic leadership for engagement activities across Live Borders,
ensuring effective marketing, communications, fundraising, digital, insight and
engagement activity that builds strong relationships, grows audiences,
enhances reputation and supports organisational sustainability.
The post holder will set the strategic direction for engagement, lead the
Engagement function, manage senior staff, and ensure activity is insight-led,
audience-focused and aligned with corporate priorities. The role acts as the
organisation’s senior professional lead for marketing, communications,
engagement, brand and reputation, fundraising and service excellence.
The role will be accountable for delivering excellent customer service across
the company by setting a development standard and regularly monitoring net
promoter scores. The role will be focused strategically on increased
participation, widening participation from underrepresented groups and
increasing our income.
As a member of the Senior Leadership Team, the role will support the CEO to
deliver the Business Transformation Portfolio and will be accountable for
leading projects. The role will also be a key part of setting and delivering
strategic plans and the business case for the organisation.
The Head of Cultural Services will be accountable for setting an innovative,
compelling strategic direction for their portfolio, focused on social impact,
productivity, income generation, exceptional service. You will have a
demonstrable track record at this level and be able to evidence experience of
significant transformational change.
You will be a proven leader who has led large teams through whole-system
cultural change, with the ability to identify learning and development
opportunities to improve the team’s productivity, capabilities, and competencies.
Your focus will be on delivering transformational change that improves services,
increases income generation, and widens inclusion across the portfolio. You will
lead the delivery of the portfolio’s strategic plan with the drive and passion to
bring innovation and deliver the business case targets within your remit.
Live Borders is a charity and key comm unity delivery partner to a wide range of
organisations. A fundamental element of the remit is to develop strong delivery
partnerships and initiatives that can help the organisation secure additional funds
and grants, and accelerate the delivery of national, regional, and our own strategic
priorities. The Head of Cultural Services will be accountable for delivering key
performance measures of both financial and social impact across their portfolio.
Live Borders is at a pivotal moment. Following the recent council-led review of our
services, the Head of Cultural Services will be a key programme manager,
supporting the CEO in delivering the launch of the Business Transformation
Programme, designed to secure a sustainable future for our diverse portfolio of
facilities and services.
This ambitious three-year programme will provide significant improvements in
efficiency, productivity, and customer experience, ensuring that the Scottish
Borders remains a vibrant place to live, work, and visit. You should have a proven
track record in senior project management and be able to demonstrate a thorough
understanding of project management methodology.
The Head of Cultural Services will lead the strategic and operational delivery of
Cultural Services related services including Museums, libraries and archives, Visitor
attractions and Arts and Creative programming. They will lead on management of
Cultural Services related educational programmes and engagement with schools,
Colleges and other education- based organisations.
They will lead the design and delivery of artistic and creative programmes to
engage communities across the Borders region, driving additional footfall and
revenue. They will oversee delivery of programmes across the region, ensuring
that financial targets are achieved.
The Head of Cultural Services will lead on building partnerships and engaging
with the community, ensuring that the organisation fulfils its remit to provide
appropriate programmes to support the health and wellbeing of the
community. Their responsibilities will include leading on building financial
investment through creating effective partnerships and collaborating with
both potential sponsors and the community to build engaging programmes.
They will lead on funding applications, bringing in additional revenue to
support the creation of new and innovative programmes. Their responsibilities
will include leading on building new and existing partnerships to create cross
regional programmes to enhance the cultural offerings across the region,
ensuring that quality targets are achieved.
Glasgow Science Centre are recruiting for an exciting new role within our GSC Team.
The Facilities Technician will play a key role in planning and completing a range of planned maintenance works and carry out installations and preventative and corrective maintenance to the building systems. You’ll be proactive in your working approach, taking ownership and accountability for inspections and remedial repairs to the required standard.
You’ll have demonstratable knowledge and experience in a multi-skilled maintenance role, particularly in relation to electrical and mechanical maintenance services. You are able to work well under pressure, with a diverse range of people and are flexible in your approach to work. You are confident in leading maintenance works and are able to work weekends and on call shifts when required.
Full job description is available to download at the bottom of this page.
How to apply
For consideration in this role, please complete an application form and submit your CV online.
We encourage all applicants to complete a short equality monitoring questionnaire. This is optional and for our internal monitoring purposes only. It does not form part of the selection process.
The closing date for applications is Friday, 21st February 2026, 12 noon
We are looking for a Craft Skills Maintenance Worker who, while working closely with the Craft Skills Supervisor, will have a practical, hands‑on role in supporting the maintenance and construction of the museum’s historic buildings, machinery, and site.
The Highland Folk Museum is an open air living history museum, with 36+ historical buildings across mile-long our site. We present over 200 years of history, from 1700’s thatched cottages to 1950’s shops and our maintenance and craft skills teams are responsible for keeping them looking great.
This post is for 35 hours per week and not suitable for homeworking. This is a 1 year position with the possibility of extension after review.
If you’d like to learn more about the role and how to apply, please go to the job page linked below where you’ll find the job specifications and application link –
Thank you for your interest in the post of Stonemason with Historic Environment Scotland that will be based at our Perth Depot. This is a permanent, full-time position.
The Monument Conservation Unit (MCU) based in Perth is tasked with the responsibility for conservation, maintenance and presentation works within the Perth depots remit. You will assist with conservation and routine maintenance works to HES monuments in the Perth Depot area including Stanley Mills, Lochleven Castle, Balvaird Castle, Dunkeld Cathedral and Burleigh Castle
JOB PURPOSE
Located at 215-217 Sauchiehall Street, the original Willow Tea Rooms Building has undergone an extensive restoration in a bid to return the building to its former glory of when it originally opened in 1903.
Mackintosh at the Willow is proud to be cared for by The National Trust for Scotland, who offer a wide range of employee benefits, from a generous annual leave allowance to discounts and free access to all National Trust for Scotland sites and properties.
As well as our iconic, fully licensed tearooms, roof terrace & street café; we also have meeting and events rooms, a creative learning and education department and an exciting exhibition and retail store.
We are proud of our fantastic afternoon teas and dining menus – from lunch to private dining. We are currently in Glasgow’s top 30 restaurants on TripAdvisor and continuing to grow our offering. If you’d like to join our team, read on below!
We are looking for a hard-working Chef de Partie, who has a passion for food and is interested in a unique opportunity to grow and develop their skills and be part of a unique, purpose-driven organisation. If you’re seeking a workplace that truly values its team and offers an excellent work-life balance, this is the perfect opportunity for you.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Ensure all food preparation meets standards
• Prepare and present high-quality food
• Supervise junior team members
• Keep all working areas clean and tidy and ensure no cross contamination
• Ensure food stuffs are of a good quality and stored correctly
• Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets
• Have control and organisation of own section
• Assist Head Chef/Sous Chef/Senior CDP in the training of all staff in compliance of company procedures
• Ability to work well as part of a team
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
• Professional Food Qualification or relevant experience
• 1 year experience Chef de Partie or someone with 3+ years’ experience as a junior CDP (or equivalent) looking for the next step up in their career
• Professional Food Qualification or relevant experience
• Proficiency in a wide range of cooking techniques, including but not limited to, grilling, sautéing, baking, and knife skills. Additionally, knowledge of food safety regulations and procedures is essential.
Desirable
Previous experience of cheffing within the tourism industry
DIMENSIONS AND SCOPE OF JOB
Scale
n/a
People Management
On occasion may be required to oversee Junior team members in the absence of Senior CDP & Head Chef
Finance Management
• Should at all times adhere to set budgets when ordering stock
Tools / equipment / systems
Uses clock in/clock out systems & may be required to approve shifts
Knives: Chef’s knives, paring knives, and specialty knives for precise cutting.
Cutting Boards: Provides a safe and hygienic surface for food preparation.
Cookware: Pots, pans, and skillets tailored to the station’s needs (e.g., sauté pans, saucepans).
Utensils: Tongs, spatulas, ladles, and spoons for handling and serving food.
Mixing Bowls: For combining ingredients and mixing sauces or dressings.
Kitchen Tools: Peelers, graters, zesters, and mandolines for food prep and garnishing.
Cooking Appliances: Grills, ovens, fryers, and stovetops for cooking.
Temperature Tools: Thermometers to ensure food safety and quality.
Small Appliances: Stand mixers, blenders, and food processors for various tasks.
Storage Containers: Maintain organisation and freshness for prepped ingredients.
Cleaning Tools: Sponges, brushes, and towels for maintaining cleanliness.
Safety Equipment: Oven mitts, aprons, and non-slip shoes for safety
JOB PURPOSE
The role of Loans Registrar is to manage loans into, and out of, the NTS collections. The post-holder will maintain and manage an efficient ongoing programme of loan renewal, conduct regular loan audits, and ensure that all loans are cared for to the standards agreed with the lenders. They will ensure that NTS is accountable for the collections that we hold on loan and that we have clear agreements in place for our collections on loan to other institutions. The post holder will also manage the short-term exhibition loans in and out of NTS and will provide Loan Registrar support to ongoing collections review and rationalization and to all property-based projects involving collections with loans displayed in situ within historic interiors.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Develop and maintain systems for managing all aspects of Loans management at NTS in line with the NTS policy on collections loans – Sharing Collections, a policy on lending and borrowing, 2019 – and museum sector best practice standards
• Responsible for managing the long loans renewal programme, including stakeholder engagement, liaison with regional Operations Managers, property staff, Conservators and Curators
• Manage the decision-making process for initiating new loans in and out of NTS, working closely with the Collections Registrar, Curators and operational teams to ensure decisions are taken in line with the NTS policy on loans in a timely way
• Manage process of recording and updating loans information within the Axiell Collections CMS
• Liaise with NTS insurance team on loans insurance valuations, both for temporary exhibition loans and the management of long loans and loans in transit
• Create and contribute to training, induction and written materials to support good practice in the management of loans across NTS
• Build and maintain relationships with Operations Managers and key property staff across NTS on all aspects of loans management, with a particular focus on the need to maintain accountability and the accuracy of the Axiell Collections CMS
• Raise the profile of NTS by speaking at external events and sharing and promoting the NTS through lectures, conferences and relevant online events
• Manage relationships with partner organisations, lenders and borrowers to ensure the maintenance of NTS’s reputation as a trusted collecting organisation
• Work with the Collections Manager to support Trust-wide programmes of emergency planning, salvage, and disaster recovery planning, to ensure accurate loans information is available in emergency situations, and emergency procedures take account of the particular needs of lenders and lending institutions.
• Work with Property Staff and Conservators in order to update or collate new UKRG Facilities Reports requested by lenders
• Liaise with transport companies and fine art shippers in the coordination and logistical aspects of borrowing and lending objects nationally and internationally
The normal day-to-day duties of this role are such that a criminal records check or membership of the PVG scheme is not required.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
• A relevant degree and at least 5 years professional experience in a museum/gallery or heritage environment, including 3 years full-time equivalent working as a Loans Registrar or equivalent role within a cultural institution
• Driving Licence, valid for driving within the UK
Desirable
• Post-graduate degree or diploma in Museums Studies or similar discipline
• Membership of UKRG for ongoing professional development
Experience
Essential
• Strong IT skills with demonstrable experience as an experienced user of collections management systems
• Proven knowledge of legal, ethical, insurance and indemnity issues relating to loans management in the UK and internationally
• Excellent interpersonal skills with the ability to work confidently across a wide network of internal and external customers and stakeholders
• Demonstrable expertise in recognised museum standards in collections management standards including collections care and conservation, and experience in the practical application of those standards
• An understanding of the technical and legal standards and procedures required for the safe movement of works of art within the UK and internationally
• Proven ability to compile an argument/business case for funding support (from internal or external sources)
• Proven ability to plan and manage multiple priorities and complex schedules, with meticulous attention to detail and accuracy
• Excellent liaison and negotiation skills and ability to communicate clearly, both orally and in writing
Desirable
• Familiarity with the Government Indemnity Scheme highly desirable
• Experience in using Axiell Collections CMS
• Experience of working with historic furniture, objects, fine and applied art