Full Time

Programme Lead

The post will lead the delivery of a major national partnership project exploring the cultural and historical relationship between Scotland and cinema.

V&A Dundee and Screen Scotland (the Strategic Partners) are seeking a Programme Lead who will strategically drive the national partnership opportunities, manage stakeholders and oversee the operational aspects of the project’s development. The post holder will play a pivotal role in shaping partnership agreements and external relationships, acting as the central point of contact between the Strategic Partners, the project’s Creative Consultant and a growing network of partners and collaborators.

Internally, the Programme Lead will work alongside the curatorial and production teams to manage resource, timelines and budget, chair organisation-wide Project Team Meetings and support cross-organisational communications. They will join a small, focused team as the project moves from research and development into operational delivery, and will work with colleagues across the organisation as well as partner organisations, a reference group and external stakeholders.

We welcome applications from individuals currently working within the Scottish screen sector and would be pleased to consider secondment opportunities.

Regional Marketing Communications Coordinator

JOB PURPOSE

This role is responsible for supporting H&I properties by delivering marketing and communications activity within the region and acting as the local owner of the National brand. This activity will drive visits to National Trust for Scotland properties and events in the Highlands and Islands in line with the Trust’s overall marketing, communications and audience strategies. The postholder collaborates with stakeholders across Trust supporting both local priorities and national organisational objectives.

KEY RESPONSIBILITIES

1. Support the Destination Marketing Manager to develop, coordinate and deliver integrated marketing and audience plans to target new and core audiences contributing to visitor number targets for properties in the Highlands & Islands region.
2. Support properties with integrated tactical events marketing activity across the season (including Easter, Summer, Halloween, Christmas) using on brand collateral via Printstop, social media and communications as appropriate.
3. Monitor, track and report on both of the above to keep colleagues in the region and Audiences & Support informed.
4. Work with the Social Media Manager and support properties with planned local social media activity, in line with the Trust’s social media strategy ensuring that key Trust messages including membership and brand, are amplified and complement property specific social activity.
5. Work with the Communications and Content teams, assist in researching, developing and writing content which covers properties and developments across the region and which could be used as media releases and/or stories for the website.
6. Build and maintain strong relationships across the regional team and with local press and marketing contacts, so that PR opportunities can be maximised and built into the wider activity arranged by the Communications team.
7. Attend key meetings in the Highlands & Islands region and in Audiences & Support directorate to ensure an integrated approach across all regional marketing communications activity and in line with the Trust’s overall marketing, communications and audience strategies.
8. Support the region by coordinating local press releases for events and news coverage in collaboration with the Communications Team. (added this in)
The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

This is a fantastic opportunity to join our leadership team in the stunning Glencoe National Nature Reserve at our Visitor Centre, which welcomes hundreds of thousands of people from across the globe every year.

This is a chance to use your Food & Beverage expertise in a meaningful way. Our Visitor Services Supervisors play a pivotal role in creating exceptional visitor experiences and enabling our charity to generate the income that supports the conservation of this special place.

As one of two F&B Visitor Service Supervisors, you will be responsible for the smooth day-to-day catering operation at our busy Highland Coo Café, delivering our quality standards and performance targets, while ensuring we offer customers a memorable F&B experience.

You will lead by example, producing an enticing menu, recommending and upselling our range, and promoting complementary income-streams like retail, memberships and donations. You’ll also help answer visitors’ questions and share your enthusiasm for Glencoe’s stories, the work we do and what their money is funding.
You will be an enthusiastic team player who can supervise, coach and motivate your staff. You will also be part of a broader duty management team, promoting good communication across the site and a joined-up visitor services provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Contribute to menu development ensuring our café offering is appealing, profitable and sustainable.
• Lead with preparation, cooking, training and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.

People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare F&B rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of over £1,000,000 per annum.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective profitable F&B operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Operations Executive

If you enjoy variety, working with people and seeing plans come together, this could be the role for you. As our Operations Executive, you’ll be at the heart of our Raceday’s and events, helping to plan, prepare and deliver a great experience for our racegoers.

You’ll work with teams across the racecourse, as well as raceday employees, contractors and suppliers, making sure the details are in place and everything runs smoothly. It’s a varied, hands-on role for someone who is organised, proactive and thrives in a busy event environment.

General Responsibilities include: 

Raceday
*Contribute to annual raceday planning, bringing forward ideas and features to enhance the racegoer experience.
*Attend contractor, supplier and planning meetings, capturing key actions and communicating these to the wider team.
*Prepare and distribute Operations Briefing Documents and racegoer information for the website.
*Coordinate entertainment and transport providers and support other raceday requirements.
*Take a lead role in raceday set-up and entrance systems, helping to ensure a smooth and successful event.
*Complete raceday cash-up and associated financial processes.

Customer Care Team
*Coordinate communication and raceday availability for the Customer Care Team, ensuring appropriate staffing levels for each fixture.
*Issue annual employee contracts and support health and safety refresher sessions.
*Induct new employees, deliver raceday briefings and respond to team queries.

Venue & Operations
*Assist with coordinating annual maintenance works and maintain accurate records of weekly tests and inspections.
*Attend weekly Operations meetings, record and allocate actions, and follow up to ensure they are completed promptly.

Finance
*Raise purchase orders for suppliers and contractors and ensure invoices are submitted promptly.
*Maintain accurate financial records to support the Head of Operations in delivering annual activities within budget.

Wider Team Support
*Provide cover and support to the Office Manager and reception team when required.
*Coordinate and communicate non-raceday events to the wider team, providing operational support as needed.

Skills & Attributes
We’re looking for someone who is:
*Highly organised – able to juggle competing priorities and deadlines while maintaining excellent attention to detail.
*Proactive and practical – confident taking ownership, anticipating what needs to be done and finding solutions.
*Calm under pressure – comfortable working in a busy event environment and able to adapt when plans change.
*A strong communicator – confident building positive working relationships with colleagues, raceday employees, contractors and suppliers.
*A team player – approachable, flexible and happy to get stuck in wherever support is needed.
*Customer focused – committed to helping deliver a welcoming and enjoyable experience for our racegoers.

About Musselburgh Racecourse
Musselburgh Racecourse is an exciting and fast-paced place to work, where no two raceday’s are quite the same. We pride ourselves on creating memorable experiences for our racegoers and delivering events to a consistently high standard.

Our success relies on great teamwork, attention to detail and people who are willing to get involved. Joining our team means becoming part of a friendly, hands-on environment where everyone plays their part in bringing our raceday’s and events to life.

What we offer:  
*Enhanced employer pension contribution 
*Medical cash plan (Medicash individual) 
*30 days holiday per year, inclusive of bank holidays 
*Free onsite parking 
*Free tickets for selected Raceday’s across the group 
*Access to a wellbeing app 
*Enhanced maternity, paternity and sickness policies 
*Continuous professional development 

Salary: £26,000 – £32,000 dependent on experience  

Hours of work:  
*37 hours per week, standard working hours are Monday – Thursday 09:00-17:00 and Friday 9.00- 16.30
*Evening and weekend work is expected in line with business needs with the ability to work occasional irregular hours during race events and busy periods.  
*This is with a flexible working system that allows time to be accrued and booked. 

This role is based on-site at Musselburgh Racecourse and therefore reliable commute to Musselburgh is essential.  

Ready to apply? 

If you feel like this is the perfect fit for you, please apply with your CV attached today! All applications will be collated and assessed by the hiring manager for the role. If you’re interested in this role, please send your C.V to recruitment@musselburgh-racecourse.co.uk.

Closing date: 20th November 2026

No agency enquiries please.

Finance Manager (Maternity Cover)

The Scottish Seabird Centre The Scottish Seabird Centre (SSC) works to ensure that Scotland’s seas and coasts are alive with wildlife, celebrated and protected by all. We act to save seabirds and restore Scotland’s marine environment through conservation, learning, and unforgettable wildlife experiences:

• Conservation – In partnership with RSPB Scotland, we care for internationally important seabird islands, including Bass Rock, which is home to one of the largest gannet colonies in the world, and Craigleith, where our community conservation project, SOS Puffin, has quadrupled the population of breeding puffins.
• Learning – We seek to build an understanding of and a passion for the marine environment. Over 60,000 children and young people have engaged with our education programme.
• Experience – We operate one of the leading nature visitor centres in the UK, welcoming over 170,000 visitors a year, and were awarded the Gold Green Tourism Award in April 2025. We recently published our strategic plan for 2026 – 2031. You can read it here.

Role profile
The Finance Manager will work collaboratively with the CEO, members of the senior management team and department heads to ensure strong financial management is in place throughout the charity. They will provide timely financial information to the Senior Team and the Board, and work with colleagues across the charity to support the development of 2 budgets for fundraising applications and to monitor and report on funded expenditure.

Principal duties
Strategy, governance and reporting

1. Support the CEO/Senior Management Team in the development and implementation of the Charity’s strategic, operational plans and financial plans.
2. Work collaboratively with the CEO, Board of Trustees, Finance, Audit & Risk Committee and the Trading Company to ensure good governance of the Charity.
3. Produce accurate, up-to-date financial information and analysis for the Senior Team and the Board to inform decision-making.
4. Ensure compliance with OSCR, Companies House, HMRC, audit requirements and all relevant legislation
5. Lead the development of the 2028/29 budget and financial forecast.

Day-to-day financial management
1. Prepare monthly management accounts, including risk-weighted cashflow forecasts and active monitoring of upcoming peaks in expenditure.
2. Prepare and submit quarterly VAT returns, including partial exemption calculations and capital goods adjustments. 8. Lead the preparation and processing of monthly payroll and all related HMRC returns.
3. Assist with funding applications and reporting, managing restricted funds and budgets as required.

Systems and operations.
1. Serve as lead user of our core business systems — VenposCloud (Vennersys) and Beacon — taking ownership of day-to-day use, developing system capability, and building and running reports and queries to support management and decision making.
2. Provide IT systems support to the team, liaising with external support providers as required.
3. Manage the renewal of major service contracts, including utilities and insurance.
4. Line manage the Finance & Business Support Officer, supporting their development.
5. Keep your professional knowledge up to date, maintaining awareness of best practice in charity finance and management.

Essential skills and experience
• A recognised accountancy qualification (CA/ACCA or similar) with post qualification experience in a financial management role, or partial qualification with substantial experience.
• Experience preparing management accounts, budgets and cashflow forecasts, with 3 the ability to analyse business, financial and risk information and make clear recommendations to the Senior Management Team and trustees.
• Experience overseeing VAT returns and payroll
• An effective people manager with the ability to prioritise, delegate and deliver operational outcomes.
• Confident and experienced lead user of finance and/or CRM platforms, able to develop system functionality, run queries and produce reports independently • Skills and confidence in adapting to and interrogating new systems.
• Good organisational and administrative skills with strong attention to detail.
• Leads by example and role models the values of the Charity, as described in our strategic plan.

Desirable skills and experience
• A passion for the natural world.
• Experience of overseeing a system implementation, migration or major upgrade
• Experience working in a charity and accounting for charity funds.

Benefits
•Work for a successful conservation and education charity in a stunning location.
• 35 days annual leave pro rata
• Workplace pension
• Training and development opportunities for everyone.
• Access to Cycle to Work Scheme • Access to Health Cash Plan
• Other benefits include: 20% discount in the charity’s Gift Shop and Seabird Café, and 10% discount on the Scottish Seabird Centre boat trips, and free access to a range of Scottish visitor attractions with an Association of Scottish Visitor Attractions card.

A note on AI & our recruitment process
We recognise that AI can a helpful tool, but please use it responsibly. Ensure your application is authentic and avoid copying and pasting AI generated text. We want to recruit you – not an AI!

Pastry Chef

JOB PURPOSE

To supervise the pastry department including overseeing staff, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stock levels. Prepare a variety of desserts, pastries, or other sweet goods and will play a key role in the running of the kitchen by creating and maintaining high standards of quality in both co-operative teamwork and dishes.

Support the Head Chef to deliver standards and efficient delivery of food preparation and operation within the tea rooms, private dining and event spaces of the kitchen at The Mackintosh Tearooms creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards. The Pastry Chef will report to the Head Chef and work closely with the VSM F&B at the Mackintosh Tearooms.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Supervise pastry team
• Ensure that the required standards are adhered to in the production and preparation of food
• Ensure all complaints, requirements and suggestions by customers are attended to accordingly
• Give appropriate support or guidance to members of pastry team when the need arises and escalate to the Head Chef when appropriate
• Ensure all dishes are prepared and finished to required specification
• Monitor the quality and quantity of food prepared
• Manage HACCP as required
• Prepare a wide variety of goods such as cakes, scones etc. following traditional and modern recipes
• Ensuring the presentation of products produced will be beautiful and exciting
• Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget
• Check quality of material and condition of equipment and devices used for cooking
• Guide and motivate pastry assistants and pastry chefs to work more efficiently
• Support recruitment and training
• Maintain a lean and orderly cooking station and adhere to health and safety standards

Head of Procurement

JOB PURPOSE

The Head of Procurement will lead the National Trust for Scotland’s procurement and supply-chain activity, ensuring that every pound spent supports our charitable purpose. The role will strengthen commercial control across a complex, multi-site organisation, deliver measurable cost efficiencies, simplify purchasing processes and improve the quality, resilience and sustainability of supply.

• Delivering sustainable reductions in expenditure, cost avoidance and wider organisational value whilst maintaining quality
• Standardising and improving source-to-pay processes and systems
• Strategic sourcing, tendering, contracting and supplier performance
• Governance, compliance, risk management and responsible procurement
• Building procurement capability across properties and central teams

With oversight of more than £40 million of annual non-staff expenditure, the postholder will set procurement strategy, policy and standards; provide clear spend and benefits reporting; and partner with colleagues to challenge demand, aggregate requirements and secure best value. Procurement decisions will balance whole-life cost, quality, risk, conservation, engagement and sustainability.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Lead a trusted, proportionate procurement service that enables colleagues across the National Trust for Scotland to buy well, work efficiently and demonstrate responsible stewardship of charitable funds.
Key responsibilities include:
• Develop and deliver a procurement strategy aligned with the Trust’s corporate strategy, financial plans and conservation purpose.
• Create and maintain a prioritised savings and value pipeline, with clear baselines, owners, delivery dates and Finance-validated benefits.
• Use spend, contract and supplier data to identify demand-management, specification, aggregation, framework and sourcing opportunities.
• Lead strategic sourcing, tendering and negotiation for high-value and high-risk goods, works and services, securing best whole-life value.
• Embed environmental sustainability in sourcing and contract management by considering whole-life carbon, energy and resource use, waste reduction, circular-economy opportunities, biodiversity impacts and credible supplier environmental performance.
• Simplify and standardise end-to-end purchasing, using proportionate controls, clear guidance, automation and self-service where appropriate.
• Improve source-to-pay compliance, spend visibility, contract coverage and management information, including effective use of Microsoft Dynamics 365.
• Establish category plans and supplier performance frameworks that improve cost, service, quality, resilience and innovation.
• Manage procurement, commercial and supply-chain risk, including business continuity, supplier due diligence and contract expiry planning.
• Ensure compliance with applicable legislation, funder conditions, Trust policy, delegated authority and responsible procurement commitments, including environmental sustainability and climate objectives.
• Build constructive relationships with budget holders, properties, Finance, Legal, Scottish public bodies, sector partners and strategic suppliers.
• Lead, coach and develop the procurement team and strengthen commercial capability across the Trust.

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out

Groundsworker

Musselburgh Racecourse is one of the UK’s most progressive racecourses, and one of Edinburgh’s leading hospitality and entertainment venues with 5 Star Visit Scotland accreditation.

Join our team as a Groundsworker!

Musselburgh Racecourse is delighted to offer an excellent opportunity for a dedicated professional to join our Grounds Team as a Groundsworker on a permanent basis, located in the heart of Musselburgh.

About Musselburgh Racecourse:
Musselburgh Racecourse is one of the UK’s most progressive racecourses, and one of Edinburgh’s leading hospitality and entertainment venues with 5 Star Visit Scotland accreditation. A small, dynamic and fun team.

General Responsibilities include:

Responsible for the maintenance, prep, renovation & repair of racing surfaces.
Assist with the movement of the course running rail.
Maintain and assist all grass areas and non-grass areas on site, to include setting up furniture for race meetings.
Assist with the movement of and laying out of irrigation equipment.
Tractor driving and operating machinery.
Essential requirements:

Basic working knowledge of Health and Safety and a willingness to follow regulations.
Full Clean UK Driving License
Willingness to learn and an appetite for development. A team player.
Spraying certificates (PA1, PA2a and PA6), a sports turf/horticulture/IOG qualification would be an advantage, but not a necessity.
References required.

Salary: Grounds person basic salary range £25k to £31k + overtime, depending on relevant skills and experience.

Hours of work: 39 hours per week, plus additional hours around racing and weekend work.

To apply: email your C.V to recruitment@musselburgh-racecourse.co.uk. No agencies please.

Closing date: 6.11.2026

Head of Exhibitions & Design

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We are looking for an experienced and collaborative leader with a passion for creating exceptional audience experiences to join our Exhibitions & Design team.

Benefits of joining us as our Head of Exhibitions & Design include:

Annually alongside your salary, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays
Free access to national (and international) museums and exhibitions
A range of wellbeing benefits including Employee Assistance Programme 24/7
Access to all the above and more from day one of employment.

About the Head of Exhibitions & Design role:

In this role, you will lead National Museums Scotland’s exhibitions and design activity, working with colleagues across the organisation to create inspiring, audience-focused experiences that bring Scotland’s National Collection to life. Through strategic leadership, creative collaboration and excellent project delivery, you will help shape how millions of visitors engage with our museums, collections and stories.

As Head of Exhibitions & Design at National Museums Scotland you will:

Be responsible for the development, planning and delivery of a strategically driven, engaging and coordinated programme of world class exhibitions and their touring
Take overall responsibility for a programme of investments in our permanent displays coordinating a series of capital investments and refreshment projects.
Be responsible for the delivery of high quality and effective interpretation of visitor content outputs across National Museum Scotland sites.
Lead and maintain high standards of design quality, consistency and coherence across National Museum Scotland sites, including exhibitions, permanent displays, brand development, and communication channels

Skills and experience we’re looking for in our Head of Exhibitions & Design:

Significant experience of managing high profile exhibition and permanent display projects in a museum, visitor attraction or heritage attraction environment
Experience of dealing with a diverse range of people management issues, commensurate with senior manager-level responsibilities
Proven ability to provide strategic leadership and direction for complex exhibition, design and visitor-focused programmes
Ability to champion innovation, creativity and continuous improvement while maintaining organisational standard.
Please be sure to view relevant attachments for this role (available on our Careers Portal: careers.nms.ac.uk) for full details of the position.

The expected closing date for this role is 16/11/2026 (16 NOVEMBER 2026).
The Selection Event is likely to take place either WC 23/11/2026 or W/C 07/12/2026 (7 DECEMBER 2026).

Deputy Head of Philanthropy

Eden Scott is delighted to be working with the National Trust for Scotland, Scotland’s leading conservation and membership charity. They protect and share places, landscapes and collections of national significance so that they can be enjoyed for generations to come.

Fundraising is central to achieving the charity’s ambitions. In 2025/26, the Fundraising & Philanthropy team raised more than £15 million against a target of £11.9 million. The Trust is finalising a new five-year fundraising strategy to accelerate high-value fundraising, strengthen long-term supporter relationships and embed a culture of philanthropy across the organisation.

This is an opportunity to join a successful and high-performing team, and to help turn an ambitious fundraising strategy into sustained income and organisational impact. Reporting to the Head of Fundraising & Philanthropy, the Deputy Head of Philanthropy will lead an experienced group of fundraising managers, coordinate delivery across a diverse portfolio and connect supporters with some of Scotland’s most significant places, landscapes and collections.

The Head of Fundraising & Philanthropy leads the Trust’s fundraising strategy and sets its strategic direction providing senior operational leadership, translating that strategy into coordinated plans, priorities and measurable results across the fundraising portfolio.

The postholder leads and develops five Fundraising Managers, oversees major campaigns and appeals, and ensures that resources, budgets, data and activity are aligned with the strategy and wider organisational priorities.

Key accountabilities include:

Strategy, performance and organisational leadership:

Support the Head of Fundraising & Philanthropy to implement the fundraising strategy, translating its direction into coordinated annual plans, priorities, targets and performance measures.

People leadership:

Lead, coach and develop five Fundraising Managers, setting clear expectations and holding them accountable for agreed objectives and results.

Supporter experience and fundraising standards:

Lead the development and delivery of a consistent supporter journey that strengthens stewardship, retention and long-term value.

Campaigns and income growth:

Under the strategic leadership of the Head of Fundraising & Philanthropy, direct the planning, delivery and evaluation of major campaigns and appeals to achieve agreed project and income targets.

Financial, data and operational oversight:

Oversee the development and management of income and expenditure budgets, forecasts and recovery plans across the fundraising portfolio.

Stakeholder engagement and representation:

Develop trusted relationships with senior leaders, colleagues and internal stakeholders so that fundraising is integrated into organisational planning and decision-making and represents the National Trust for Scotland at relevant events, conferences and networking opportunities.

Key skills and experience required:

Senior-level experience of leading multidisciplinary fundraising teams and delivering sustained income growth.
A strong track record of translating strategy set by senior leadership into costed plans, priorities, targets and measurable results.
Substantial knowledge of several fundraising disciplines and the ability to lead effectively across a broad portfolio.
Experience of leading complex, high-value campaigns or appeals involving multiple internal stakeholders.
Proven ability to lead, coach and develop experienced managers.

This role offers an excellent competitive salary within a range of £58,132–£63,603 with significant company benefits.

Can be based anywhere across the Central belt of Scotland with occasional travel across Scotland for meetings and events.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity, please submit your CV online and for an informal chat or to receive the full role information pack please call Sally on 07776 662506.

Closing date is 5.00pm Monday 9th November 2026 with interviews w/c 16 November 2026

Marketing Manager

Reports To
Head of Hotel & Leisure/ Head of Heritage and Enterprise

Key Internal Relationships
Senior Leadership Team, Visitor Attraction Operations Managers, Heritage, Catering, Retail, Finance, Estates, Learning & Outreach, Travel Trade, Tickets & Bookings, Hotel & Leisure teams.
Who We Are
New Lanark is one of Scotland’s seven UNESCO World Heritage Sites and one of the country’s most significant heritage destinations.

Welcoming visitors from across the world, New Lanark combines an internationally significant industrial heritage landscape with a thriving visitor attraction, education programme, community engagement activity and commercial operation.

Our ambition is to protect and promote New Lanark’s Outstanding Universal Value whilst developing sustainable income streams, partnerships and opportunities that ensure the site remains relevant, accessible and financially resilient for future generations.

What You’ll Achieve
As Marketing Manager, you will shape and deliver creative, commercially focused marketing activity across New Lanark Visitor Attraction and New Lanark Mill Hotel, increasing awareness, visits, bookings and revenue.
You will play a key role in growing direct hotel bookings, improving visitor attraction footfall, promoting weddings and events, supporting major seasonal experiences and strengthening the New Lanark brand through effective digital marketing.
Combining strategic planning with hands-on delivery, you will use campaign insights and performance data to maximise return on investment. Your work will contribute directly to visitor spend, hotel occupancy, event attendance and the long-term sustainability of this internationally significant heritage site.

What You’ll Be Doing
• Develop, lead and deliver a coordinated annual marketing strategy and plan for both the Visitor Attraction and New Lanark Mill Hotel, with clear priorities, budgets and measurable objectives.
• Develop campaigns that increase direct hotel bookings, improve website conversion and reduce reliance on third-party booking channels.
• Plan, manage and evaluate integrated marketing campaigns across digital and traditional channels.
• Create engaging content for social media, websites, email marketing and advertising campaigns.
• Manage all social media platforms, including content planning, community management and reporting.
• Develop and manage Google Ads, Meta Ads and other paid media campaigns.
• Oversee email marketing strategy, database growth and campaign performance.
• Maintain and update website content, event listings and promotional offers.
• Support promotion of key commercial activities, including:
o Seasonal events
o Christmas experiences
o Halloween experiences
o Weddings
o Hotel breaks
o Leisure memberships
o Food and beverage offers
o E-commerce sales
• Coordinate photography, video production and content creation projects.
• Lead media relations activity and prepare press releases.
• Produce promotional materials including brochures, posters, signage and visitor information.
• Monitor digital analytics and campaign performance, reporting on conversion rates, cost per acquisition, return on advertising spend and revenue generated, and recommend improvements.
• Manage marketing budgets and ensure strong return on investment.
• Manage and allocate marketing resources across both operations, balancing seasonal priorities and measuring return on investment.
• Work closely with operational and revenue management teams to identify commercial opportunities, strengthen direct booking performance and support departmental objectives.
• Present marketing updates, performance reports and campaign results to senior leadership and the Board.

Who We’re Looking For
We are looking for a proactive, commercially minded marketer who combines creative thinking with strong analytical skills.
The ideal candidate will be equally comfortable developing strategic plans, creating content, managing advertising campaigns and analysing performance data. They will enjoy working across multiple projects and building strong relationships with colleagues throughout the organisation.
Essential Experience
• Proven experience in a marketing management or senior marketing role.
• A relevant marketing qualification or demonstrable equivalent professional experience.
• Experience managing paid digital advertising campaigns, particularly Google Ads and Meta Ads.
• Experience developing and implementing marketing strategies.
• Experience creating content across multiple channels, including social media, email and websites.
• Experience managing marketing budgets and reporting on ROI.
• Experience using analytics and reporting tools to inform decision-making.
• Experience coordinating external agencies, suppliers and creative partners.
• Experience managing multiple projects and priorities simultaneously.

Essential Skills & Knowledge
• Strong understanding of digital marketing principles and best practice.
• Social media management and content planning.
• Google Ads and Meta Ads campaign management.
• Email marketing and audience segmentation.
• Website content management systems, particularly WordPress.
• SEO and website optimisation.
• Google Analytics (GA4) and Search Console.
• Copywriting and content creation skills.
• Campaign planning, budgeting and performance reporting.
• Graphic design platforms such as Canva.
• Excellent written and verbal communication skills.
• Strong organisational and project management skills.
• Ability to interpret data and make evidence-based recommendations.
Desirable
• Experience within tourism, hospitality, heritage, leisure or visitor attractions.
• Knowledge of UNESCO World Heritage Sites and heritage tourism.
• Photography and videography experience.
• Experience using Mailchimp, Hootsuite, Shopify, Guestline and DigiTickets.
• PR and media relations experience.
• Experience working with travel trade, schools or group travel markets.
• Experience managing e-commerce activity.
Personal Attributes
• Commercially focused and results driven.
• Creative, innovative and full of ideas.
• Passionate about storytelling and audience engagement.
• Self-motivated with the ability to work independently.
• Strong relationship builder and team player.
• Confident communicator with colleagues, suppliers and stakeholders.
• Organised and able to manage competing priorities.
• Adaptable and comfortable working in a fast-paced environment.
• Enthusiastic about heritage, tourism and destination marketing.
• Curious and proactive, with a willingness to spend time on site understanding the visitor experience.
• Committed to delivering measurable outcomes that increase visibility, footfall, bookings, spend and income.
Employment Details
• Salary: £37,500 per annum, paid monthly in arrears.
• Hours of work: 37.5 hours per week, normally Monday to Friday.
• Location: New Lanark World Heritage Site, Lanark, South Lanarkshire.
• Working arrangement: Predominantly office-based. Limited home working may be considered by mutual agreement, subject to operational requirements and regular on-site attendance.
• Occasional weekend working is required for key events. By prior agreement, working days may be adjusted or time off in lieu taken for additional hours worked.

Visitor Experience Manager

Inveraray Castle, Argyll Estates

An extraordinary opportunity to shape the future and expand the offering of one of
Scotland’s most iconic and visited historic castles.

About Inveraray Castle and Argyll Estates

Nestled on the shores of Loch Fyne in Argyll, Inveraray Castle has been the ancestral home of the Dukes of Argyll and Clan Campbell since the 18th century and remains their family home today.
A Category A listed Gothic Revival masterpiece, the Castle combines remarkable architecture, historic interiors and centuries of Campbell heritage with a warm and accessible visitor experience.
Argyll Estates extends across approximately 200 km² of Argyll & Bute, encompassing forestry, farming, renewable energy, holiday cottages and a caravan park. It is a progressive working estate, firmly rooted in its history and traditions.

The Opportunity

We are looking for an energetic, capable and commercially minded Visitor Experience Manager to help lead, develop and grow the visitor operation at Inveraray Castle. Working closely with the Duchess of Argyll, as well as the Duke, Factor and wider Estate team, you will take responsibility for the day-to-day visitor operation while helping to identify new opportunities to increase visitor numbers, develop relationships and enhance the Castle’s appeal.

This is a broad, hands-on role encompassing the Castle visitor experience, guiding, shop, tearoom, gardens, marketing and digital activity as well as relationships with tour operators, coach companies, cruise operators and other tourism partners.
We are not necessarily looking for someone who has already held overall responsibility for a major visitor attraction. This could be an excellent next step for an experienced deputy, assistant manager or operational No. 2 who is ready to take on greater responsibility and develop their career.
You will need the confidence to bring forward ideas and find new contacts, whilst being willing to learn new systems, ask for help when you need it and master the practical detail required to keep a busy visitor attraction running successfully. Clear, timely communication with colleagues at every level will be essential to success in this role. You will be expected to keep the right people informed, raise issues when they arise and ask for guidance when needed.

The Team and Culture

Inveraray is a highly collaborative environment where kindness, professionalism and long-term relationships matter. Many members of the team have worked at the Castle for a considerable time and bring invaluable knowledge and experience. Building strong relationships with them will be fundamental to your success.
You must be a genuine team player, comfortable working with colleagues across every
department and at every level of responsibility. There will be times when you lead and others when you support a colleague or simply help get something done.

Key Responsibilities

Visitor Experience and Operations
During the visitor season, from March to October, you will:
• Help lead the day-to-day operation of all visitor areas, including but not limited to
guiding, retail, catering, parking and visitor access.
• Ensure consistently high standards throughout the Castle, gardens, shop and tearoom.
• Help organise, motivate and support a team of approximately 46 people, comprising
around 40 seasonal and six permanent members of staff.
• Work closely and communicate effectively with the Head Guide, Shop and Tearoom
Manager and other colleagues on staffing, programming and service.
• Be visible and accessible throughout the season, dealing calmly and practically with the challenges of a busy seasonal visitor attraction.
• Work with the Marketing Executive to streamline the Castle’s offering both internally
across the Estate and externally to the global visitor market.
• Learn and confidently operate the Castle’s key administrative and operational systems,
including banking, ticketing and web management systems.

Developing the Business

An important part of the role will be helping Inveraray Castle reach new visitors and develop it’s existing relationships.
You will:
• Maintain and develop relationships with existing tour operators, coach companies, cruise operators and tourism partners.
• Research and identify new tour operators and potential partners in the UK and
international markets.
• Identify practical opportunities to increase visitor numbers and revenue, contributing
ideas for exhibitions, programming and improvements to the visitor experience.
• Along with the Marketing Executive, help develop the Castle’s digital presence and
visitor communication.
• Support appropriate awards and accreditation, including organisations such as Visit
Scotland, ASVA and Green Tourism, and help maintain a strong reputation across visitor
review platforms.
• Use visitor information, feedback and commercial data to understand what is working
and where improvements can be made.

We do not expect the successful candidate to arrive with every contact or every answer. We do expect them to have the curiosity and initiative to find them.

People and Leadership

You will:
• Help recruit, train, motivate and retain an excellent seasonal team.
• Support and manage permanent visitor-facing staff throughout the year.
• Prepare rotas and help ensure appropriate staffing throughout the season.
• Provide approachable, collaborative leadership and work constructively with colleagues in the Castle and wider Estate.
• Be prepared to listen, learn and understand how Inveraray works before introducing
change.

Winter Programme and Planning
Between November and March, the focus shifts towards preparation and development for the following season.
You will:
• Learn about the role in its entirety in preparation for the Summer season. This knowledge will be crucial to ensure systems are second nature and accurate when the Castle becomes far busier.
• Recruiting and training for the forthcoming season including a thorough review of the
previous season to identify practical improvements.
• Along with the Marketing Executive analyse data from the previous season to identify
effective use of resource, both in maintaining and growing revenue stream.
• Progress improvements to signage, interpretation, visitor flow and digital systems,
coordinating with Estate colleagues as required.
• Working closely with the Marketing Executive both on the website development and
advertising initiatives for visitor experiences for the forthcoming season. This needs to be incorporated in the six-month programming calendar.
• Develop ideas for exhibitions, programming and new visitor initiatives.
• Maintain momentum and motivation within the permanent team.

Events and Wider Estate

Throughout the year, you will:
• Help oversee smaller events, occasional weddings, filming and private or high-net-worth visits.
• Liaise with external suppliers and contractors as required.
• Work collaboratively with colleagues across Argyll Estates, including the Factor,
conservation and archive specialists and garden and maintenance teams.
• Learn and take sole responsibility for monthly reporting across various data platforms.
• Analysis of visitor numbers, commercial performance and operational matters.
• Work closely with the Duchess on the continued development of the Castle’s visitor
experience and business.

About You

You are likely to have experience in a visitor-facing, tourism, heritage, hospitality, cultural or leisure environment, although we are open-minded about your precise background. You may already be managing a visitor attraction, or you may currently be the person immediately below the senior manager and ready for the next step.

You will bring:
• Experience of working in a busy visitor or customer-facing operation.
• Some experience of supervising, managing or coordinating people.
• Excellent interpersonal skills and the ability to work comfortably with people at every
level.
• Strong organisational skills and close attention to detail.
• Commercial curiosity and an interest in developing visitor numbers and revenue.
• Good working knowledge of Microsoft 365, particularly Excel, together with the
confidence and ability to learn new systems quickly.
• Initiative and the willingness to research, make new contacts and follow opportunities
through.
• Good written and verbal communication skills, with the confidence to share information
clearly, raise concerns promptly and keep colleagues and senior management
appropriately informed.
• Sound judgement and a practical approach to problem-solving.
• Resilience and the ability to remain calm during busy periods.
• An appreciation of the standards appropriate to both a significant heritage destination
and a private family home.
You do not need to arrive knowing everything about heritage tourism or with an established
international network of tour operators. You do need to be keen to learn, confident enough to ask questions and determined to build your knowledge and contacts. You must be ambitious enough to learn on the job and wish to ultimately take sole responsibility of this role.

Above all, we are looking for someone with energy, warmth, initiative and a genuine willingness to become part of the Inveraray team.
In short, this is a unique opportunity to learn from the leading team behind one of
Scotland’s most extraordinary and historical destinations. The team are wishing to “home-grow” a candidate who, in turn, will be expected to thrive and contribute.

Location and Working Pattern
This is a permanent, full-time role based at Inveraray Castle. The Castle operates seasonally and the working pattern reflects this. During the visitor season, flexibility is essential and the role will include weekends and bank holidays.
During open season annual leave would not normally be taken off other than in exceptional circumstances. Days off, during this period, are taken on Tuesday and Wednesday.

A full, clean driving licence and your own suitable transport are essential.
Remuneration and Package
• Competitive salary, commensurate with experience and suitability for the role.
• Estate accommodation provided as part of the package.
• Council tax paid.
• Mobile phone provided and work calls paid.
• 28 days’ annual leave, plus 4 public holidays over Christmas and New Year. Dates are
subject to the requirements of the peak visitor season and pro-rata during the first year
of employment with the leave year running January-December.
• Permanent employment following successful completion of the initial probationary
period.
The Visitor Experience Manager is employed by Argyll Estates and will work particularly closely
and report into the Duchess of Argyll.
How to Apply

This is a rare opportunity for someone who wants to take the next step in their career and become closely involved in the future of one of Scotland’s most distinctive historic visitor attractions.
If you believe you could bring the energy, warmth, initiative and team spirit we are looking for, please send your CV and a covering letter explaining why you would like to join Inveraray Castle
to: katharine@boldnewrecruitment.co.uk

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