Association of Scottish Visitor Attractions

Full Time

Visitor Experience Colleague

The Clydeside Distillery is a Single Malt Scotch Whisky distillery, visitor experience, café, and specialist whisky shop in the heart of Glasgow; Glasgow’s first dedicated Single Malt Scotch Whisky Distillery for over 100 years.

Do you have a passion for delivering excellent customer service? A good knowledge of Scottish Single Malt Whisky? Do you enjoy a varied role, speak a second language and want to work in one of Glasgow’s iconic 5-star visitor attractions?

If your answer is yes – then apply here.

The role is varied, and all colleagues work within our café, specialist whisky shop and provide guided distillery tours. We are open 7 days a week, our core hours are between 9.00am and 6.30pm. Must be available to work weekends.

The successful candidate will be passionate about whisky, strive to deliver excellent customer service and have the ability to confidently lead customers on a guided tour of the Distillery in English. Must be fluent in a second language. Occasional evening shifts may be required if there is an evening event on from 7pm. Previous experience in a similar role is preferred.

Benefits:

– Discount on food and beverage
– On-site parking
– Company events & social hours
– Tutored in-house brand tastings
– Access to ASVA Pass

Job Type: Part-time and full-time roles available

Houskeeper

The Clydeside Distillery is a Single Malt Scotch Whisky distillery, visitor experience, café, and specialist whisky shop in the heart of Glasgow; Glasgow’s first dedicated Single Malt Scotch Whisky Distillery for over 100 years.

Our Visitor Experience department is looking for a Housekeeper to join our team. Our current opening hours are 10am-5pm and housekeeping shifts will start before opening to complete essential duties before guests arrive. Occasional evening shifts may be required if there is an evening event running from 7pm. If you have a high attention to detail, proactive and great initiative for completing daily tasks, then we’d like to hear from you.

Key responsibilities will include:

– Ensuring that the Clydeside Distillery tour route and Visitor Centre are cleaned to a high standard and maintained throughout your shift.
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and Visitor Centre.
– Assisting with any other duties, as required by your line manager.
– Ensuring office, staff areas and outside public areas are regularly cleaned and maintained.
– Further enhanced/theatre style cleaning to ensure the Visitor Centre is regularly maintained to a 5 star standard and sanitised.
– When necessary, you may also be required to help in the Visitor Centre (whisky shop, café, events, etc.)

To be successful you will have:
– Previous experience in a similar role.
– A smart appearance.
– Excellent customer service and communication skills.
– Good time management and organisational skills.
– High levels of attention to detail.
– A sense of own initiative with the ability to work effectively as part of a team
– A flexible approach to the role.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Hours: Part time and full-time roles available.

Full time – 40 hours per week, 5 out of 7 days, (including weekends). Hours range from early shift to lates.

Private Dining Head Waiter

Hours: Full time
Duration: Permanent
Pay: Competitive salary

The Royal Yacht Britannia is an award-winning five-star visitor attraction and exclusive events venue in Edinburgh. The 150-strong team on board is committed to delivering the same standards of excellence expected when Britannia was in service.

We are now looking for a Private Dining Head Waiter to join us in delivering outstanding event experiences. This is a key role within Britannia’s Hospitality and Events team. You will be an enthusiastic candidate with a strong background within a luxury hospitality venue.

You will be able to lead and motivate a team while maintaining Britannia’s high standards of customer service. You must have an innovative and fresh approach to both wine and cuisine and be able to demonstrate exemplary service skills.

You will work closely with the Food & Beverage Manager and Executive Chef in the development and approval of menus and wines, with an aim to maximise Event Food & Beverage revenue. You will be equally passionate about ensuring the very highest standards of hospitality and making sure that our event guests have a memorable visit.

Your key strengths will include: natural leadership, proven operational and service skills at the highest level, and a good sense of humour when the going gets tough.

It is imperative that the successful candidate has previous experience in banqueting including managing events for up to 500 people.

The successful candidate will also work on board Fingal, Britannia’s sister ship and a luxury floating hotel.

As our Private Dining Head Waiter duties are likely to include, but not limited to:

– Preparing the banqueting rooms to set standards prior to service, ensuring all mise en place is fully prepared.
– Support, guide and mentor crew members efficiently and effectively.
– Carry out daily schedules and organising banqueting crew as required.
– Deliver friendly, outstanding customer service and to create a warm and welcoming atmosphere for all guests, anticipating their needs, so as to leave them with a memorable events experience.
– Ensure you understand all menu offerings and wines being served and you are up to date with your knowledge of current trends.

Our ideal candidate:

– Previous banqueting experience in a similar luxury environment.
– Demonstrable experience of managing staff and organising rota schedules.
– Extensive experience in managing lunch, dinners, conferences and weddings on a large scale.
– Setting up bars, beverage dispense with strong stock control.
– Accountable for delivering exceptional customer service at all times.
– Food hygiene certification.
– HND or equivalent in Food Service or Customer Service desirable.
– Excellent interpersonal skills.
– Highly presentable with good communication skills.
– Team player.

Company benefits include:

– 6.6 weeks pro rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Generous company pension.
– Life assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets to The Royal Yacht Britannia.
– Staff discount in the Royal Deck Tea Room, Britannia Gift Shop and The Lighthouse Restaurant & Bar aboard Fingal.
– Free car parking at The Royal Yacht Britannia.

To apply, please send your CV and covering letter to recruitment@tryb.co.uk or postal applications to:

Andrew Thomson
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Head Chef

Hours: Full-Time
Duration: Permanent
Pay: Competitive Salary

The Royal Yacht Britannia is an award-winning five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 200 staff. The former floating palace of Her Majesty The Queen, Britannia welcomes over 380,000 visitors a year from around the world, and hosts 100 evening events.

You will have experience as a Head Chef ideally within a 5 star hotel/venue or 2-3 rosette restaurant. You will play your part in creating inspirational menus and ensuring a smooth efficient kitchen operation. By mentoring and inspiring your team, you will ensure that your staff are trained to the highest standards. The Head Chef will also be responsible for preparing imaginative food and ensuring a clean, safe and tidy work environment for you and your team at all times.

You will have a dynamic approach to food production, passion and drive for great food and quality service along with excellent communication skills. Production experience is also very desirable and you should have a strong repertoire in both classic and modern cuisine.

Working for The Royal Yacht Britannia will offer you the experience of being part of one of Scotland’s most exclusive brands, bringing with it the opportunity for self-promotion and PR through our marketing teams.

As Head Chef, you will be able to:

• Provide leadership to the team within the kitchen, ensuring the brigade are well trained, disciplined and able to deliver an excellent product day in day out.
• Design and create new and exciting dishes, working with both traditional concepts and modern alternatives, delivering the customer food proposition within Britannia’s business plan.
• Use of local produce throughout menus.
• Train and mentor those around you.
• Adhering to and supervising, health, safety and hygiene regulations.
• Extensive experience in managing department budgets.
• Demonstrating a strong business ethos and commitment to developing a highly successful quality of service, as a market differential.
• Excellent attention to detail, honesty, and a high level of personal integrity are attributes essential to thrive in this role.
• Immaculate presentation standards in all that you do.
• Good communication skills with guests and colleagues at all levels.
• Passion to exceed guest expectation first time, on time, every time.

Work will be scheduled on a rota system to cover 7-day trading.

Company benefits include:

• 6.6 weeks pro rata annual holiday entitlement.
• Enhanced long service holiday entitlement.
• Generous company pension.
• Life assurance.
• Performance and loyalty payment scheme.
• Complimentary tickets to The Royal Yacht Britannia.
• Staff discount in the Royal Deck Tea Room, Britannia Gift Shop and The Lighthouse Restaurant & Bar aboard Fingal.
• Free car parking at The Royal Yacht Britannia.
• Meals on duty – you will be entitled to a complimentary meal in the staff canteen whilst on duty.

If you feel you have the personality, skills and experience we are looking for then we would love to hear from you.

Please send your CV and a covering letter outlining why we should select you for this role to: recruitment@tryb.co.uk or postal applications to:

Mark Alston
Executive Chef
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Housekeeping Attendant

Hours: Full time
Duration: Permanent
Pay: £9.50 per hour

We are currently recruiting for Housekeeping Attendants to join our vibrant crew.

Fingal opened in January 2019 as a unique addition to Edinburgh’s hotel scene following a £5-million development. Already rated as TripAdvisor’s No.1 Traveller Ranked Hotel in Edinburgh, this former Northern Lighthouse Board ship has begun an exciting new chapter offering beautiful cabins, dining and entertaining space.

Fingal’s 23 luxury cabins are each named after Stevenson lighthouses, inspired by her rich maritime heritage. Sleek corridors lined with lighthouse images lead to the choice of cabins, from a luxury cabin with access to the deck, a duplex cabin with comfortable living space or the stunning Skerryvore Suite with extensive outdoor space to relax and entertain.

Berthed in the historic Port of Leith, Fingal also provides an exciting new events venue for the city. The spectacular ballroom seats 60 guests and features a moveable skylight (large enough to lower a car through).

Our crew is the core asset of Fingal’s brand, full of warmth and passion, with a shared vision for creating an amazing experience.

We are looking for an all-rounder. You should be enthusiastic, self-motivated, well presented with a good command of spoken English. Previous experience as a Room Attendant in a luxury hotel environment is beneficial. A passion for the hospitality industry is a must and colleagues are expected to be fully committed and reliable. This is an amazing opportunity to enhance your skills and knowledge and be part of one of the best small luxury hotels in Edinburgh.

The perfect candidate:

The ideal candidate will be part of a dynamic front of house team to ensure that our 5-star luxury ship is presented to the highest possible standard of cleanliness in all guest cabins, bathrooms, suites and public areas. You love to provide discreet exceptional service. So if you enjoy making a difference to a guest’s stay, with an eye for detail, personality, skills and experience we are looking for then we would love to hear from you.

Company benefits include:

• 6.6 weeks annual holiday entitlement.
• Enhanced long service holiday entitlement.
• Generous company pension.
• Life assurance.
• Performance and loyalty payment scheme.
• Complimentary tickets to The Royal Yacht Britannia.
• Staff discount in the Royal Deck Tea Room, Britannia Gift Shop and The Lighthouse Restaurant & Bar aboard Fingal.
• Free car parking at The Royal Yacht Britannia.
• Meals on duty – you will be entitled to a complimentary meal in the staff canteen whilst on duty.

Please send your CV and a covering letter outlining why we should select you for this role to: recruitment@tryb.co.uk or postal applications to:

Mari-Nel Scorer
Front of House Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Guest Services Assistant

Would you like to be part of the crew? Did you know that Britannia’s sister ship, Fingal, has held the Number 1 Hotel spot on Tripadvisor since July 2019?

Guest Services Assistant aboard Fingal – Scotland’s only luxury floating hotel

We are currently recruiting for a Guest Services Assistant to join our vibrant crew, reporting into the Front of House Manager.

Hours: Full time
Duration: Permanent
Pay: Depending on experience

Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 23 cabin boutique hotel and exclusive use venue by the award winning team at The Royal Yacht Britannia.

A hotel with all the glamour and style of a superyacht but with an old-world elegance that is completely unique. Curves and tilts, deck spaces and beautiful lines that tell the story of Fingal’s rich seafaring history, offering a totally unique experience, far removed from your everyday world.

Our crew are the core asset of Fingal’s brand, full of warmth and passion, with a shared vision for creating an amazing experience.

As Guest Services Assistant for Fingal you will work as part of a dynamic Front of House team to ensure that the guest experience from first contact to departure is truly outstanding. This role would suit a professional looking to join our team and lead in delivering a guest experience that is intuitive, warm and safe. You will be a key player in ensuring the highest level of service is provided in all operational areas to maximise guest satisfaction. A true ambassador, dealing with all requests and queries in an efficient and professional manner, whether face to face or over the telephone. Focussing on all areas, including Front of House and Sales, working shifts as the business requires, including weekends and evenings.

As our Guest Services Assistant duties will be varied and are likely to include, but not limited to:

– Meet and greet guests/clients to ensure they receive the appropriate recognition and arrival experience.
– Assisting with handling and movement of guest luggage for arriving and departing.
– Delivering excellent customer service will be essential in everything that you do throughout the guest’s journey and be a point of contact with all guests.
– Advising about the local area, local events, attractions, sightseeing and cultural events.
– Providing directions and assistance with reading maps, timetables, etc.
– Dealing with reservation and general enquiries both online and on the telephone from customers regarding availability.
– Extensive general administrative duties as required (daily financial reporting including invoicing, filing, cash handling & inventory management).
– Working with housekeeping to turn around bedrooms efficiently and to ensure the environment meets the required standards.
– Receiving payments from guests.
– Complaint handing and problem solving.
– Taking feedback from the guests and passing on to the Duty Manager.
– Ensure all public hotel areas are kept to the highest presentation standards.
– Maintain accuracy of all guest history records.
– Ensure guest security and confidentially is maintained at all times in all aspects.
– Up-selling additional products within The Royal Yacht Britannia Collection.
– An excellent written and spoken level of the English language is required, along with a good level of computer/IT knowledge.
– Able to assist the Events/Restaurant team.
– Responsible for the safety & security of the premises.
– Completion of daily night audit tasks as required.

Personality:

– Maintain a positive, can-do attitude that inspires those around you to perform to the best of their ability.
– Ensure a professional appearance and warm personality, while still being friendly and approachable. A first point of contact for our guests, clients and crew you will be confident and dynamic.
– Ability to communicate at all levels, building internal relationships to gain greater product knowledge and understanding.
– Passion for the Hospitality Industry and a strong desire to work in the five-star sector.
– Previous experience in the luxury market is essential.
– Must be able to communicate freely and eloquently with guests.
– Must have a good numerical and creative mind.
– Fully committed and reliable.
– Good knowledge of Edinburgh is desired.

Company benefits include:

– 6.6 weeks pro rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Generous company pension.
– Life assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets to The Royal Yacht Britannia.
Staff discount in the Royal Deck Tea Room, Britannia Gift Shop and The Lighthouse Restaurant & Bar aboard Fingal.
– Meals on Duty – you will be entitled to a complimentary meal in the staff canteen whilst on duty.
– Free car parking at The Royal Yacht Britannia.

If you feel you have the personality, skills and experience we are looking for then we would love to hear from you.

Please send your CV and a covering letter outlining why we should select you for this role to: recruitment@tryb.co.uk or postal applications to:

Mari-Nel Scorer
Front of House Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Chef de Partie

Hours: Full time
Duration: Permanent
Pay: £22,500 – £24,000 depending on experience

This is a great opportunity for a Chef de Partie to join our kitchen brigade on board Fingal. Fingal is a luxury floating hotel permanently berthed on Edinburgh’s vibrant waterfront. This historic ship started life as a lighthouse tender, helping maintain lighthouses and transporting their keepers, equipment and supplies to some of the most treacherous locations in Scotland. Launched in January 2019, she has been transformed into an exquisite 23 cabin boutique hotel and exclusive use venue by the award winning team at The Royal Yacht Britannia.

A hotel with all the glamour and style of a superyacht but with an old-world elegance that is completely unique. Curves and tilts, deck spaces and beautiful lines that tell the story of Fingal’s rich seafaring history, offering a totally unique experience, far removed from your everyday world.

When it comes to produce we use only the best aboard Fingal. We are passionate about creating dishes using fresh local produce taking inspiration from what’s in season and the ingredients presented to us by our local forager.

This role would suit someone with a great work ethic, an enthusiasm & passion for cooking and a proven track record of delivering excellence.

As our Chef de Partie duties are likely to include, but not limited to:

– Prepare all food items as directed in a sanitary and timely manner.
– Follow recipes and presentation specifications.
– Operate standard kitchen equipment safely and efficiently.
– Maintain a clean working station whilst adhering to health & safety standards.
– Assist with the cleaning and organisation of kitchen and equipment.
– Adhere to all food hygiene & safety standards.

Company benefits include:

– 6.6 weeks pro rata annual holiday entitlement.
– Enhanced long service holiday entitlement.
– Generous company pension.
– Life assurance.
– Performance and loyalty payment scheme.
– Complimentary tickets to The Royal Yacht Britannia.
Staff discount in the Royal Deck Tea Room, Britannia Gift Shop and The Lighthouse Restaurant & Bar aboard Fingal.
– Meals on Duty – you will be entitled to a complimentary meal in the staff canteen whilst on duty.
– Free car parking at The Royal Yacht Britannia.

If you feel you have the personality, skills and experience we are looking for then we would love to hear from you.

Please send your CV and a covering letter outlining why we should select you for this role to mark.alston@tryb.co.uk

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Brand Home Health & Safety Lead

Brand Home Health & Safety Lead
Dalwhinnie Visitors Centre
12 Month Fixed Term Contract
Full-Time – Annualised Hours

Closing Date – 8th August 2021

About Us  
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.  

 
Feel inspired? Then this may be the opportunity for you.  
  
About the Role    
We have an amazing opportunity to join our talented team at our Dalwhinnie Visitor Center as a Brand Home H&S Lead.

As a Brand Home H&S Lead, you’ll be vital to the day-to-day management of the Brand Home Visitor Centre. You’ll be required to take on duty management responsibilities and will oversee the Brand Home compliance, facilities and contractor management and ensure that Health and Safety standards are met at all times.

You’ll be required to be part of the on-call duty management team covering both the Brand Home and the Distillery and will be responsible for ensuring all facilities and operational management. Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver world-class standards of customer service and exceptional and memorable visitor experiences.

As well as providing collaborative support to the Regional Brand Home Manager with operational and facility management activities, you’ll act as Operational Supervisor and will be responsible for the opening and closing of the Brand Home, managing both the safe and till for banking purposes as well as being responsible for stock control.

You’ll provide support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and KPI’s.

Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note this is a full-time 12 month fixed term contract role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You
We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

Along with experience of Health and Safety and facility management, we’re looking for someone with experience inspiring world-class teams to deliver whilst ensuring excellent customer service. You’ll be process driven with the ability to identify key risk factors and eager to lead projects, putting forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with contractors and customers as well as key stakeholders.

You’ll be experienced working towards targets and have the drive to achieve necessary KPIs whilst subsequently leading the team on a daily basis to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be great if you had an understanding of Microsoft office or similar applications however this is not essential.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Health & Safety Lead

Health & Safety Lead
Talisker Visitor Centre  
Permanent – Full-Time - Annualised Hours   
Closing Date – 15th August 2021

About Us  
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.  

Feel inspired? Then this may be the opportunity for you.  

  
About the Role    
We have an amazing opportunity to join our talented team at our Talisker Visitor Center as a Brand Home Health & Safety Lead.

As a Health & Safety Brand Home Lead, you’ll be vital to the day-to-day management of the Brand Home Visitor Centre. You’ll be required to take on duty management responsibilities and will oversee the Brand Home compliance, facilities and contractor management and ensure that Health and Safety standards are met at all times.

You’ll be required to be part of the on-call duty management team covering both the Brand Home and the Distillery and will be responsible for ensuring all facilities and operational management. Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver world-class standards of customer service and exceptional and memorable visitor experiences.

As well as providing collaborative support to the Regional Brand Home Manager with operational and facility management activities, you’ll act as Operational Supervisor and will be responsible for the opening and closing of the Brand Home, managing both the safe and till for banking purposes as well as being responsible for stock control.

You’ll provide support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and KPI’s.

Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note this is a permanent full-time role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You
We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

Along with experience of Health and Safety and facility management, we’re looking for someone with experience inspiring world-class teams to deliver whilst ensuring excellent customer service. You’ll be process driven with the ability to identify key risk factors and eager to lead projects, putting forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with contractors and customers as well as key stakeholders.

You’ll be experienced working towards targets and have the drive to achieve necessary KPIs whilst subsequently leading the team on a daily basis to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be great if you had an understanding of Microsoft office or similar applications however this is not essential.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Area Visitor Services Manager

Background Information

Forestry and Land Scotland (FLS) is an agency of the Scottish Government, and manages Scotland’s national forests. Nationally, we are a major provider of outdoor recreation opportunities across Scotland and we host around 10 million visits each year. The work we do makes a significant contribution to the local and national visitor economy as well as ensuring our national forests deliver a wide range of social benefits.

This post covers sites in the west of the North Region, covering the beat areas of Wester Ross, Urquart / Affric and Loch Ness. This includes the iconic Glen Affric National Nature Reserve, woodlands around Loch Ness and woodlands on the islands of Skye and Raasay.

Job description

We are looking for an enthusiastic, motivated and experienced recreation manager to help us plan and deliver high quality visitor experiences in some of Scotland’s most popular and beautiful areas.

Responsibilities

Visitor Facilities Management

Work with colleagues to provide a high quality visitor experience, in a safe and cost effective way:

• Specify and monitor routine safety checks for your sites; support colleagues as necessary to carry out these checks;

• Specify and monitor routine maintenance work for your sites; liaise with colleagues to support standards;

• Specify project work for your sites to maintain and develop high quality recreation facilities: create work plans as needed and work closely with delivery colleagues to get this work done;

• Directly manage buildings in your area as agreed including the Glen Affric toilets, Kylerhea toilets and Kylerhea Otter Hide;

• Work with the Regional Visitor Services Manager, Commercial Recreation Manager and Area Land Agent to manage recreation leases in your area;

• Work with other Area VS Managers to create a regional standard across all areas of delivery;

• Monitor expenditure and income throughout the year, flagging up issues to the regional Visitor Services Manager. Provide a quarterly report in advance of the business monitoring review;

• Facilitate recreation-related events via the permissions system, following FLS guidance.

Visitor Experience Planning

With support from the regional Visitor Services Manager and national staff, use visitor experience planning to ensure your sites continue to improve and evolve, to effectively meet Scottish Government objectives and the needs of our target audiences:

• Complete an annual visitor experience planning exercise for each of your sites and review the trail portfolio analysis. Prioritise key sites to inform the business planning process;

• Monitor and act on visitor data for your destinations, through site counters, visitor studies, digital channels etc;

• Work with our landscape architects, civil engineers and delivery colleagues to specify, design and cost work needed;

• Assist the regional Visitor Services Manager in building a costed 2 year work programme for the North Region; provide relevant information the end of July;

• Input proactively and positively to the Land Management Plan reviews and revisions, representing visitor services interests. Take responsibility for VS actions required. Attend meetings as needed and discuss issues with regional Visitor Services Manager;

• Input proactively and positively to relevant sections of all Work Plans, representing visitor services interests. Attend meetings as needed and discuss issues with regional Visitor Services Manager.

Staff Management

Lead your staff (currently one ranger) in a positive and supportive way:

• Manage your local visitor services staff by agreeing clear responsibilities and work programmes, in line with regional and national priorities;

• Promote a high level of customer focus and high standards of delivery amongst staff;

• Monitor and support skills and knowledge development for staff, through coaching and access to training.

Representation, Communication and Team Working

Represent FLS and the work of the Visitor Services team in a positive and professional way:

• Work positively and proactively with customers, stakeholders, communities, businesses and partners;

• Represent FLS at community, business, partner and stakeholder meetings;

• Deal promptly and helpfully with any enquiries and complaints;

• Deputise for the regional Visitor Services Manager as required;

• Develop strong and positive relationships across the region and promote excellent internal communications;

• Support local and national web editors by providing timely and accurate updates as needed;

• Engage positively with regional duties e.g. fire duty;

• Contribute to building a culture of one team with regional and national staff.

Projects, Opportunities and Innovation

Look for opportunities to develop and improve what we do, and how we do it:

• Keep up to date with local, regional and national developments in tourism and recreation;

• In line with national strategy and regional plans seek out new ideas, opportunities and projects to develop the business within your area: revenue opportunities, partnerships and enhanced experiences;

• Develop ideas to improve our financial bottom-line.

Health & Safety, Wellbeing and Equality

Health & Safety, Wellbeing and Equality should be part of our normal working procedure and practice:

• Promote a safety-first culture in all aspects of the role: a safe and healthy environment for visitors and staff, in line with corporate standards and industry best practice;

• Use the lone worker safety system as appropriate;

• Report all accidents and near misses via the SHE Assure system;

• Check all VS site risk assessments and update as necessary;

• Ensure appropriate checks are being carried out, and appropriate records are being kept for your sites;

• Champion inclusive practice and consider equality issues in all visitor experience planning; seeking ways to ensure our visitor profile more closely matches the diverse make up of Scotland;

• Challenge outdated thinking to improve both the service delivered to our customers, and the efficiency of our business;

• Take responsibility for your own wellbeing, and seek support if needed.

For more information and to apply, please visit our website:
www.civilservicejobs.service.gov.uk

hr@forestryandland.gov.scot

Please quote ref 128849
Closing date: 22nd August 2021, 23:55

Front of House Assistant

Hourly rate: £9.60 (Aged 23 plus)
Location: Cairngorm Mountain, Aviemore, PH22 1RB

CAIRNGORM MOUNTAIN (SCOTLAND) LTD
Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd, is a popular visitor attraction destination in Scotland, located within the Cairngorms National Park, and has been offering Snowsports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the resort serves as a summer tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the resort itself attracting circa 200,000 annual visitors.
THE ROLE
We are seeking to appoint a Front of House Team Member, this role is primarily to work in the F&B section, therefore experience in a café environment would be an advantage. You would also work from time to time in the Retail shop. Own transport desirable.

This is a Full-Time Permanent role.

Full training will be given, Hospitality SVQ courses are available through our training partners.
Excellent staff benefits available

WHAT YOU WILL DO
• The provision of hospitality, food and beverage services to Cairngorm customers
• Experience in working within a busy environment
• Being attentive to the needs of the customer
• Taking orders and serving food and drinks
• Cleaning and resetting tables
• Observing a high standard of cleanliness front and back of house in-keeping with current Covid -19 regulations
• Processing Card and Cash payments
• Maintaining the presentation of the Café so that customers enjoy a comfortable and welcoming environment
o All areas clean and tidy
o All food products are attractively displayed
o Point of sale correctly presented
o Understanding the menus, allergens and products sold in the cafes
o Maintaining general cleaning standards, follow cleaning schedules
• To be aware of all Catering Risk Assessments and Standard Operating Procedures.
• To undertake any other reasonable duties as may, from time to time, be required
• Ensuring compliance with Health and Safety procedures, risk assessments and company policies
BE PART OF THE TEAM
Does this sound like a role for you? If yes, we will welcome the chance to talk to you. Please email a covering letter and an up-to-date CV to john.swinden@cairngormmountain.co.uk.

Closing date: 12 August 2021
Applications received after this date may not be considered.

EQUAL OPPORTUNITIES

Natural Heritage Supervisor (Culzean)

JOB PURPOSE

You will be responsible for the operational delivery of the Natural Heritage experience at Culzean Castle & Country Park. Managing and delivering performance standards/targets to ensure the enjoyment of the property by all visitors and key conservation, commercial and development objectives are achieved. The role is part of a broader property team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 13th August 2021.

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