Full Time

The Scotch Whisky Experience is a 5-star visitor attraction next to Edinburgh Castle. We are looking for an enthusiastic individual to join our busy Facilities & IT department. This key role touches every aspect of our business: the ticketed visitor attraction, on-premise and online retail, restaurant, bars and event spaces. Our vision is to make the world fall in love with Scotch whisky. We are a friendly and passionate team who inspire, enthuse, educate and impassion our visitors about Scotch whisky in all that we do.

MAIN ROLE

You will be responsible for the management and oversight of the company’s business systems to ensure they are resilient and deliver the required outcomes for customers and staff. You will work closely with other departments to identify opportunities to make improvements to current business processes including implementing new systems. You will be responsible for training staff and will be fully supported both internally and by 3rd party support contracts in your role.

JOB ELEMENTS

Person Specification
Strong communication skills to manage supplier and internal relationships
Willingness to learn how the business operates and how to use the current business systems
Able to use own initiative for problem-solving
Good organisational skills and time management
Self-motivated, patient and you remain calm under pressure
Comfortable using technology with an interest in making improvements

Role Responsibilities

You will receive hands on training in our business systems before taking over lead responsibility for:
Galaxy (ticketing system and integrated webstore)
EPOSNOW (retail, bar and restaurant system)
Shopify (online retail system)
Bookatable (table booking system)
Xelion (VOIP phone system)
Other business systems as appropriate
System documentation
System training

Experience

Competent in Office 365 products especially Excel
Experience in the back office of a business system such as ticketing is an advantage but not essential
Experience of business processes is an advantage (such as finance processes, stock processes, reconciliations between systems, business reports etc)
Basic experience of IT systems and networks is desirable

Salary & benefits

Salary of £25 – 31k per annum dependant on experience
28 days holiday per annum
Defined contribution pension scheme
Childcare voucher scheme
Death in Service scheme
Staff discounts in shop and restaurant
Christmas staff bottle
Bike to work scheme

Please send you CV and cover letter to jobs@scotchwhiskyexperience.co.uk

Acknowledge everyone by delivering a genuine welcoming experience
Disappoint no one by anticipating visitors’ needs and looking to always
exceed their expectations
Make everyone feel special by engaging customers and motivating your
team
Solve anything by making the right decisions for your customers and
your team
Ensure that, nothing is ever fine, everything is always excellent

What about you?

Confident with strong commercial awareness and a natural character
An engaging and approachable communicator with a warmth of spirit
An inquisitive and proactive learner with a thirst for knowledge
An inspiring mentor bringing a blend of enthusiasm, passion and
support
A flexible team leader who embraces change and is determined to
raise the bar
Organised and good at time management
Able to work well under pressure
A motivational and encouraging coach offering a double measure of
fun!

What will you be doing?

Leading by example to ensure that every customer has a memorable
experience – you will be a strong, visible presence on the floor
Thinking on your feet and problem solving on a daily basis
Coaching and developing your team to ensure they reach their full
potential
Liaising with other departments to ensure the seamless running of our
business
Championing our culture and values in all aspects of your role

Based at Camera Obscura & World of Illusions, Edinburgh, the Assistant Technical Manager role is an exciting new role providing support both to the Technical Manager and the rest of the team.

Key Responsibilities include:
– Exhibit operation maintenance and upkeep
– Daily reactive maintenance of all areas of the attraction, premises and PPE
– Planned preventative maintenance of all areas of the attraction
– Liaising with colleagues, suppliers and contractors
– Team leading and project management
– Improving current exhibits and developing new ones
– Setting an example of great customer care and visitor interaction
– Occasional large-scale renovation projects
– Improvement of our systems
– Deputising for the Technical Manager as required

Essential skills:
– Team leading and/or management experience
– Excellent written and verbal communication skills
– IT/computing proficiency above basic levels: Microsoft suite, project management software
– Administration and Organisational skills
– Broad basic skills in: electrical, joinery, painting and decorating, plumbing

Desirable Skills:
– Experience in exhibition design, creation and/or manufacturing
– Knowledge of technical drawing software and basic programming skills

Person Specification:
– Enthusiastic and confident with the ability to motivate a team, communicate with other departments and develop working relationships with colleagues and contractors
– A keen eye for detail
– Pro-active and able to use own initiative
– A creative problem-solver able to develop solutions to deadlines, with a thorough understanding of business requirements
– Passionate about the visitor experience
– An interest in and understanding of exhibition design
– Professional in approach and able to confidently articulate ideas
– Reasonably fit, and physically able to carry out the duties as specified

JOB PURPOSE
To combine responsibilities on nature conservation, visitor services, learning and community engagement to help deliver the strategic objectives of the property and wider National Trust for Scotland.
Protect the landscapes in our care and associated marine habitats as part of ecologically healthy habitat networks where natural processes predominate and help combat climate change. Enable more people to experience more heritage more often, get more out of it & put more back into it. Use evidence and practice from our natural heritage properties to support our voice in national debates advocating for natural heritage. Work with communities living on or close to our land or with an interest in our land so that they collaborate with us to help achieve our natural heritage outcomes. Protect the built and archaeological heritage in our care and use them to help us explain the “habitats” outcome and achieve the “visitor’s” outcome.
This post has a pivotal role in the delivery of our ambitious long-term project to restore the landscape at Kelton Mains Farm on the Threave Estate. The ‘Threave Landscape Restoration Project’ will return the land of Kelton Mains Farm (81 ha) to a fully restored woodland-wetland ecosystem, self-sustaining and self-adapting to Scotland’s changing climate over the next one hundred years.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Combine responsibilities across the following areas of work with direct implementation yourself and by overseeing the work of others such as contractors, volunteers, and colleagues:
Nature conservation
• Survey wildlife and habitats and feed this knowledge into management decisions, marketing of natural heritage, and further development of our voice.
• Maintain and manage habitats, wildlife with the aim of protecting species and increasing biodiversity.
• Contribute to the planning and lead the delivery of practical conservation to deliver the outputs agreed in the Annual Operating Plan
Visitor Services
• Provide information to visitors to encourage more visitors and help people get more out of their engagement with natural heritage and give more back to it including “upselling” (e.g.: of membership) using face to face and by other means of interaction such as social media.
• Maintain countryside estate infrastructure at small, day to day scale (e.g. paths, gates, signs, vegetation management) to achieve ecological, visitor services and safety outcomes.
• Occasional Visitor Services duties as cover, when required.
• Assist with events such as public gatherings, NTS events and weddings.
Community engagement
• Communicate with local stakeholders, neighbouring landowners, local businesses, local / regional agencies and others to increase understanding of their and our aims and develop collaborative working to help deliver our priorities.
Learning
• Provide educational and other outreach activities on site or to the community local to the natural heritage and to communities of interest, including for volunteers.
• Delivery of formal and informal learning activities including events, workshops, walks and talks.
Other responsibilities
• Management of practical conservation and wildlife recording.
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the safe system of work (SSOW), and environmental policy and practices.
• Manage contractors and supervise volunteers

JOB PURPOSE

Crarae is one of the finest examples of an exotic Himalayan style woodland garden. Set beside the banks of Loch Fyne, this unique 40-hectare garden is planted around the glen of the steep sided Crarae burn. The garden was started by Grace, Lady Campbell in 1912 and includes a National Collection of southern beech as well as excellent examples of rhododendron, maples, mountain ash and eucalyptus.

Under the direction of the Head Gardener, with supervision from the First Gardener, and as part of the property team, you will assist with the conservation, maintenance, and development of the garden and designed landscape to ensure that Crarae Garden is presented to the highest standards to its visitors and guests.

As such, we are looking for a knowledgeable and passionate Person to work with our enthusiastic team of staff and volunteers and to assist with the continued development of a wide range of horticultural aspects of the garden as well as increasing the overall importance of Crarae Garden as a visitor attraction.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Assist with the conservation and practical maintenance of the garden and policies in terms of:
o Practical horticulture Grass cutting on ride on gang mower. Regular use of pedestrian rotary mowers, regular use of edging shears, strimmers/brushcutters, blowers and other basic machinery. Other gardening /landscaping work when required.
o Participating in horticultural machinery operations including grass cutting, tractor driving, blowing, strimming, hedge cutting, and other general horticultural or landscaping machinery operations.
o Ensure that machinery/tools are used in accordance with the Safe Systems of Work procedures at the property and where appropriate, effect minor repairs or maintenance as instructed.

JOB PURPOSE

This exciting new role will play a key part in the PLANTS Project – Plant Listing at National Trust for Scotland, a three-year programme to survey, and update the plant inventories at the 39 major gardens owned and managed by NTS across Scotland. Accurate plant records are essential, to ensure legal compliance, safe management of the collections, and for supporting visitor engagement and research. Working with the newly implemented IrisBG database, this project represents a major investment in our plant collections and will result in up-to-date plant records across the Trust. The completed inventory will help us safeguard the collections and will provide our property and gardens staff with a reliable, accessible source of collections information for interpretation and visitor enjoyment.

The purpose of this role is to deliver plant collection inventories as part of a regional PLANTS project inventory team on site at properties and to update and process existing accession data within the IrisBG database. The post will involve extensive travel within the region and occasional visits to other parts of Scotland for project meetings and the post holder will be expected to undertake extended periods of time away from home to facilitate this where daily travel distances are impractical.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Undertake plant inventories at properties during the spring and summer seasons using plant identification and research skills to create accurate lists of plants held within the plant collections.
• Process the data collected during the inventories matching established plants found with existing records, creating new records for unregistered plants, and checking the accession records in the database to ensure all data held is accurate and consistent.
• Undertake research into locally held property files and plant records to bring together background and supplementary data surrounding the plant specimens and process this in accordance with records held in IrisBG.
• Produce content for social media and contribute to a program of public and stakeholder communication promoting the project.
• Work with and induct project volunteers and property-based volunteers with a particular focus on facilitating the volunteer led plant photography aspect to the project.
• Work with gardens and property staff to schedule and carry out the inventories and to foster a new culture of record keeping with property teams.
• Engage with the visiting public on location at properties during inventories to promote the project and answer questions whilst working.
• Support gardens staff to follow Trust policies and procedures for the long-term maintenance of the plant inventory information in IrisBG.

We have an exciting opportunity for an experienced Retail Coordinator to join our team and develop our retail business.

This is a varied role that will require sourcing and developing new products and merchandise, managing our physical and online retail outlets at the Shetland Museum and Archives and Sumburgh Head, and coordinating tickets sales for all events. We are looking for a creative and organised individual who is confident managing all aspects of the retail business, including procurement, stock control and order fulfilment of online sales.

Working with the finance, heritage and marketing teams you will show a genuine passion for Shetland’s heritage and our products and want to deliver exemplary customer service.

For more information and to apply visit – https://www.shetlandamenity.org/vacancies

ASSISTANT REGISTRAR (BAND 7)
FULL-TIME, FIXED TERM (9 Months)

The functions of the Collections Management Department are to assist the Senior Management Team in the management of and accountability for the NGS collections; the administration of all loans both to and from the galleries; the maintenance and development of the automated documentation system and advising the Director General and Trustees on matters of policy and practice in the management of the collections.

The purpose of the Assistant Registrar is to provide general support to the teams of Registrars in the Collections Management Dept, including Exhibitions, Acquisitions, and Collections Information. The teams work, to critical deadlines for exhibition opening dates, art transport, acquisition and audit programme schedules and have a heavy administrative workload. The Department is also committed to increasing the NGS programme of Touring Exhibitions and expanding our Partnership initiatives, and will continue to develop loans administration, transport and installation schedules.

The postholder should be willing to undertake a variety of tasks, including mundane and repetitive work. A methodical and accurate approach is required, and the ability to communicate easily with staff at all levels in the Department.

The Assistant Registrar (Exhibitions) will report to the Lead Registrar (Exhibitions & Display). The countersigning officer will be the Head of Collections management.

Eden Scott is delighted to be working with the National Trust for Scotland (NTS) who have a new vacancy across the beautiful and outstanding area of the Highlands and Islands of Scotland.

The structure of the Highlands and Islands region includes 26 properties including 11 islands and a mix of natural and built heritage key mainland properties.

This NTS area covers 35,000 ha of land, including key countryside properties of Ben Lawers, Glencoe, Kintail and West Affric, Balmacara and Torridon, five National Nature Reserves, 5192 archaeological sites and 45 ancient monuments, as well as protected seabird habitats.

My client is seeking to appoint an Operations Manager – Culloden Cluster.

This is a visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the property operating business planning process (working with the Property teams and Business Manager for the region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

The post will be based at Balnain House, Inverness with line management responsibility for Abertarff House in Inverness, Culloden Battlefield and Hugh Miller’s Birthplace and Museum situated on the Black Isle and reports to the General Manager for the Highlands & Islands region.

Key responsibilities cover the following areas:

Enterprise and trading – Building back to post-COVID, the Operations Manager is the business leader for the property, working with the support of the property managers and regional management team will plan and deliver innovative product and sales opportunities, integrated with the heritage site and particular visitor profile for that property / market.
People Management – Coaches and mentors property teams and staff who directly report to the post to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities, and objectives.
Promoting Heritage – Supports and coaches property staff to develop and promote their properties use and potential as a life-long learning resource, in line with the Trust’s ‘Education Principles’ and as part of its charitable aims (Access, Learning and Enjoyment).
Marketing, Membership and Supporter Development – drives business development and marketing of the property to maximise income generation. Working as part of a coordinated regional team and planning agenda, work with Customer and Cause colleagues centrally to optimise the visibility and promotion of the property.
Financial Management, Compliance and Scheme of Delegation – Responsible for budget preparation and control.  Working closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives). Ensures that the property remains within budget and acts within delegated financial authorities, wider schemes of delegation and adheres to Trust rules, policies, and procedures.
Health, Safety, and the Environment – Undertakes responsibility under the Health and Safety.

Strategic Development of the NTS – Champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity as required and appropriate.
Staff and Volunteer Leadership – Leading, inspiring, and coaching property teams and individuals to ensure that they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities.
Stakeholder Management – Establishing and maintaining a network of localised external stakeholders (e.g. communities, business leaders, donors and supporters, affinity organisations) with whom synergy can benefit the property and wider Trust.

Key skills and experience required:

Extensive experience in managing a large-scale heritage/hospitality operation.
Direct experience of property management where customer services and trading are primary features (e.g. retailing, hospitality, foods, and leisure).
Responsibility for operating revenue budgets for all three properties with a total transactional value of c. £6.6m per annum.
Significant team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
Effective complex and high-profile stakeholder management experience, notable examples: media, local government.
Line management experience of staff groups, including supervisory staff.
Demonstrable experience of managing Health and Safety in the workplace; formal training or personal development in this area desirable.
Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
Heritage sector experience highly desirable.
 
This role oversees some of the most iconic places in Scotland and so a full, clean driving license for driving in the UK essential.

Excellent competitive salary dependent on experience circa £43,050 to £47,667 with significant company benefits.

Eden Scott are dealing exclusively with this client on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 12.00 noon on Friday 3rd June 2022.

 

Full time Receptionist based at Musselburgh Racecourse.

Musselburgh Racecourse is one of the UK’s most progressive racecourses, and one of Edinburgh’s leading hospitality and entertainment venues with 5 Star Visit Scotland accreditation.

An exciting opportunity has arisen for an experienced office-based receptionist to join our award-winning team, on a permanent basis. The role is to provide high quality administrative support, delivering excellent customer service to the Racecourse’s many and varied customers. Your hours of work would be 9am to 5pm Monday to Friday, along with racedays. You can see a list of this year’s racedays here. A four-day week would be considered on a pro-rata basis.

As the Receptionist, you will be at the heart of the business. A positive attitude and the ability to multi-task are essential. The job role is wide ranging, and your days will be busy but varied, an interest in horseracing is beneficial but not essential.

Key responsibilities are:
• First point of contact for enquiries via phone, email or walk ins
• Manage ticket enquiries, answering queries, or managing refunds
• Raceday reception
• Manage Office Supplies and equipment
• Provide administrative support for the General Manager and Commercial and Operational Team

You must have proven success in a similar role within a customer facing environment. You should have excellent IT, communication and inter-personal skills, a very good telephone manner, strong customer service and the ability to organise and prioritise your workload using your own initiative.

If you’re interested in this role, please send your C.V to enquiries@musselburgh-racecourse.co.uk.

Salary: £25-28k pa.

Benefits: Company Pension, 30 Days AL and TOIL for weekend racedays

Closing date: 31st May 2022

No agency enquiries please.

You will play a pivotal role within the Scottish Storytelling Centre team through the provision of outstanding customer service for visitors to the Centre.

In addition to your excellent communication and interpersonal skills, you will be highly organised and a strong team-player who will be able to demonstrate a flexible and adaptable approach to your work in order to meet the daily demands presented. Numeracy and the ability to pay close attention to detail are essential as you will be required to operate the till and box office system. A good level of IT skills will be required.

You will work 35 hours per week on a flexible rota which will include evenings and weekends.

Fixed term to February 2023

The role

To process and contribute to all RZSS membership and adoption administrative and sales activities, ensuring income is processed accurately and on time, whilst providing high levels of customer service to all stakeholders.

Some of the things you’ll do:

Accurately process membership and adoption applications and renewals, adhering strictly to deadlines and in full compliance with GDPR requirements.

Use and maintain membership and adoption databases to securely upload, extract and process data.

Ensure all queries (email, phone, face-to-face) are answered within a reasonable timeframe and with first-class customer care.

Provide high levels of customer service to both internal and external customers.

Provide ad hoc admin support where required, e.g. post duties, mailings, donation processing.

Support the Membership and Adoption Manager in developing membership and adoption activities.

What we’re looking for:

You’ll have previous experience of administrative and data processing work.

Good achievement in standard grades (or equivalent), including English and maths.

Competent in the use of Microsoft Office (Word, Excel, Outlook).

Fast and accurate typing and inputting skills.

Skilled in communicating constructively with customers by phone, email and face to face.

Committed to providing first class customer care and service, including dealing with customer complaints.

Please see the role profile for further information on what the role involves and essential/desirable criteria.