Full Time

Projects and Exhibitions Manager

The oldest public museum in Scotland, with collections spanning arts, sciences and humanities, The Hunterian is at the forefront of university museums around the world.

We are looking to recruit a dynamic and adaptable individual to help us fulfil our ambition to be a more meaningful place for more diverse audiences. This is an exciting opportunity to work on a wide range of temporary exhibition projects, as well as supporting the delivery of the NLHF-funded ‘Unlocking the Potential of The Hunterian’ project.

This post will suit someone who is highly organised, an effective communicator and able to work both independently and in collaboration with a range of colleagues, partners and audiences. You will have demonstrable experience in managing projects from initial idea to final delivery, and of prioritising competing priorities.

‘Unlocking the Potential of The Hunterian is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we have been able to invest in a number of scoping activities to understand what is needed to achieve transformational change. This project will help us to gain the understanding and knowledge necessary for a future redevelopment of the Hunterian Museum and Hunterian Art Gallery. It will have a particular focus on participatory practice, and we are working towards putting people at the heart of our work.

We particularly welcome applications from disabled, Black, Asian and ethnically diverse candidates, who are currently under-represented in our organisation.

Marketing Manager

Please note that over the Christmas period our team will be taking some time to celebrate the festivities so our turnaround time for application reviews may be a little slower than normal. We thank any applicants for their understanding in advance,

Join our team as a Marketing Manager at The Real Mary King’s Close.

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

This is a fantastic opportunity for a Marketing professional to join the team and support us in our strategic priority to drive visitors to our attraction.

As the brand guardian you’ll be driving the brand through creative marketing campaigns, customer and market insight and content creation. Leading on the brand and marketing for the attraction, ensuring campaigns coincide with our guests needs, helping generate enquiries driving growth and revenue.

This is a standalone role at The Real Mary King’s Close. Whilst you will have support from our York Support marketing team you will be responsible for all aspects of marketing from social media posts to strategy so this role offers a huge variety of tasks.

If you want to collaborate with a brilliant team and lead a unique brand then this is the job you’re looking for!

A Bit About You

You’ll be a creative and experienced marketeer, with a track record in leading successful campaigns across a broad range of channels including digital, print and direct marketing, driving commercial growth.

Ideally, you’ll come from a tourism, hospitality or leisure background – but if you’re super awesome and come from a different industry we’d love to hear from you!

The ability to analyse and interpret trends, manage budgets and measure the cost/benefits of your activities is a must. In addition, you will have strong organisation and planning skills and be able to work at a fast pace, managing multiple projects at the same time. If you can unleash the potential of others and make it a great place to work for your colleagues then this would be the icing on the cake.

What’s on offer?

Salary: £35,000 per annum

Contract: Full time permanent

There’s lots more! Including: – generous holiday allowance, free health cash plan, day off for your birthday, shopping and cinema discounts, pension scheme, attraction discounts and much more.

A full job description can be found on The Real Mary King’s Close website.

Marketing Assistant

We’re looking for a passionate and creative individual to join our award-winning marketing department, where you will be covering all aspects of marketing communications.

The role requires a strong communicator, skilled in graphic design and all aspects of social media, with an eagerness to learn new skills. The position offers marketing progression within a five-star visitor attraction, recently named Scotland’s Best Visitor Attraction in the Scottish Thistle Awards 2024.

House Manager

JOB PURPOSE

The role of the Canna House Manager is to coordinate and deliver visitor services while developing sustainable ways to showcase the cultural heritage of Canna House and its island setting through outreach and engagement programs. The manager contributes to the conservation and development of the property, ensuring it is appreciated and understood by visitors, the local community, supporters, and scholars. Additionally, they are responsible for managing and caring for the Canna House collections and archives, in alignment with Trust-wide plans, policies, and procedures, with a particular focus on the Isle of Canna and Canna House.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Engage with all property stakeholders, including local community groups (e.g., IoCCDT), visitors, funding partners, and neighbours, to foster positive relationships.

• Collaborate with on-island NTS staff (Canna House Gardener, Pier Manager, Ranger) and coordinate with the gardener on visitor usage and events.

• Manage property operations, including opening/closing, online booking systems, tour delivery and management (hospitality, AV setup, scripted formats, and adherence to safety protocols).

• Oversee maintenance, servicing, and inspections based on a 25-year plan, ensuring compliance with safety regulations and coordinating with maintenance staff on key house services, power systems, and fuel levels.

• Ensure adherence to Health & Safety protocols by conducting routine inspections, risk assessments, and enforcing Safe System of Work practices.

• Maintain collections care, including data accuracy, housekeeping, and environmental monitoring, collaborating with conservators on pest control and security protocols.

• Oversee archive management, ensuring accessibility for researchers and coordinating logistics for the movement of collections for conservation and strategic purposes.

• Organise experiences and events, such as Gaelic lore and music events, ensuring hospitality, AV, hearing loop systems etc are functioning properly for an enhanced visitor experience.

• Support the island community by building partnerships, addressing historical tensions, positioning the property as a community resource and working to develop a wider economic impact at a local level.

• Actively pursue academic partnerships, offering scholarships and research opportunities, especially in Gaelic studies, and facilitating access to archives for educational purposes.

• Undertake other duties relevant to this role yet unknown or unspecified

Building Surveyor

Full-time and Permanent
Salary £46,258 – £52,421 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

Are you a skilled Building Surveyor with a passion for caring for heritage properties? Are you looking for something a bit special?

Join our client-side Estates team in Edinburgh, where you’ll manage an extraordinary portfolio of Grade A listed gallery buildings and art collection facilities. For a Building Surveyor who loves heritage buildings, this opportunity promises to be immensely rewarding. With a property portfolio rooted in the heart of Edinburgh city centre, this role offers the chance to work on a diverse range of capital projects and maintenance activities, ensuring these iconic spaces continue to inspire visitors and care for our national collection.

This is a pivotal moment to join our dedicated team as we develop our conservation works programme and forward maintenance plans to shape a robust estates strategy. You’ll play a key role in maintaining our exceptional visitor experience while addressing the unique challenges of working with historic buildings which house valuable art works. The role demands expertise in core building surveying competencies, including building pathology, construction technology, contract administration, design and specification, inspection/quality management, legal/regulatory compliance and fire safety. Additionally, skills in client care, health and safety, sustainability, accessibility and building conservation will help drive the success of our mission.

Be part of a team who are caring for these cultural landmarks for generations to come.

The difference you’ll make

You will play an important part in conserving these outstanding listed buildings for the future and ensuring the protection of one of the finest collections of art for a wide public audience to continue to enjoy. You’ll work closely with Estates and FM colleagues, consultants, and contractors as well as other senior managers across the organisation to ensure operational requirements are achieved.

Estates Strategy and Capital Investment planning:

Working closely with the Head of Estates (a Chartered Building Surveyor), you will be responsible for developing and delivery of the NGS Forward Maintenance Plan and assigned capital projects as the technical lead on building fabric, including leading conservation programmes of work, undertaking regular condition surveys, and developing and implementing annual maintenance plans. This will include assisting the development of our decarbonisation strategy.

Project Management of Capital Works:

Project managing allocated building fabric projects, from inception to handover and into use. For minor projects this may be for full PM and contract administration/supervisor responsibilities including preparation of specifications and tender documents, or for larger projects then commissioning and managing consultant Project Managers, Conservation Architects and Surveyors for design and construction delivery and taking the role of “client side” PM.

Estates Operations:

Responsible for overseeing all planned maintenance and response maintenance for the building fabric, and including undertaking asset information development, space planning, lease management and fulfilling premises related Health and Safety duties such as asbestos responsible person.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Degree level qualification in a relevant building surveying subject.

– Chartered membership of an appropriate professional institute (i.e. RICS), or working towards and/or Masters equivalent qualification in a relevant subject. Core competencies as a building surveyor as per RICS competency framework.

– Experience of delivering planned and response maintenance on multi-site estates, including strong building pathology skills and design/specification and procurement experience.

– Extensive knowledge of building fabric and construction and strong technical knowledge to apply to the maintenance and operation of the estate, including building regulations, fire safety management, asbestos management, and planning legislation.

– Relevant experience of scoping, briefing and project managing capital works projects for building projects to time, quality and within budget.

– Procurement and contract administration experience across various forms of construction contracts (e.g. NEC, SBCC, etc.).

– Experience of undertaking condition surveys and preparation of lifecycle investment plans.

– Strong IT skills – competent in use of Microsoft 365 packages, Microsoft project, excel, word, AutoCAD and CAFM systems.

– Excellent planning, organisation, and communication skills.

– Health and Safety – strong working knowledge and experience of CDM regulations (particularly client duties) and Asbestos management, along with general premises related H&S legislation.

It would also be great if you have:

– Experience of public sector procurement.

– Experience of managing and maintaining listed buildings and conservation works.

– Working experience of BIM and Soft Landings

– Asbestos Responsible Person qualification and experience

Please apply directly via our careers portal. Applications via email will not be accepted.

Closing date is 12 noon on Monday, 23 December 2024.

Business Development Manager (Southern Europe & Nordics)

*RE-ADVERTISEMENT*

BUSINESS DEVELOPMENT MANAGER (SOUTHERN EUROPE & NORDICS): A commercial sales and brand focussed role, working directly with our third party distribution partners, to build knowledge of our brands, whilst supporting in-market distribution growth and execution of our brand plans.

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***no agency contact***

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

We appreciate and value your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Setting the scene

Due to our evolving commercial strategic vision, we have a new and exciting opportunity for a sales and marketing expert to join our European international export team. Candidates must already have focussed in-market experience with spirits distributors, ideally in both Spain and Italy and other Southern European and Nordic markets. It is essential that candidates also have language capabilities, ideally in Spanish and / or Italian.

This is a newly created role within the commercial team, responsible for managing a number of new and existing accounts across the region (specifically Southern Europe and Nordics). This role will report directly to our newly appointed Head of Europe and is another very important commercial role for the European region.

Our new role will have overall accountability for key customers in the region, with a strong emphasis on positive and value add relationships with distributors. Successful measures for success for this role will be a positive ‘sell through’ approach, working closely with our key partners to foster ongoing positive relationships, helping build knowledge of our brands, whilst also supporting the in-market distribution growth and execution of our brand plans.

Joining our newly formed small scale European team, the successful candidate will contribute to, and be the driving force behind, the future growth of Ian Macleod brands in the European market. We expect the successful candidate to be able to quickly and effectively deliver significant sales and positive brand development, achieved through authentic and commercially viable distribution partnerships and successes while maintaining integrity, professionalism, and family-rooted business values.

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Our ideal candidate

We are looking for a candidate who is a strong and professional relationship builder, someone who is experienced within the whisky and spirits industry and who has breadth and depth of networks and commercial experience in the European region (specifically Southern Europe and the Nordics). The successful individual will too have lots of value add experiences working directly with third party route-to-market optimisation and P&L management, as well as a track record of delivering long term sustainable growth. In this role, we expect the role holder to be the driver of positive change, identifying market opportunities and leveraging our Ian Macleod portfolio in order to build and expand our distribution universe. Implementing comprehensive in-market plans to continue to enhance the availability and saliency of our core portfolio.

The successful candidate will possess the skills not only to hunt down new business opportunities, but farm and nurture existing distribution, enhancing rate of sale. We are looking for a self-motivated, hungry, self-starter with a proven track record of exceptional results within the spirits industry, with the ability to build and maintain value add relationships, and an aptitude for selling through distributor arrangements.

Key personal qualities include being a charismatic, gregarious and a consummate professional with a high level of customer empathy, fanatically goal oriented and impeccably honest and true. Our ideal candidate will also be someone who can work collaboratively and authentically. We are looking for candidates who are extremely comfortable working at pace, with agility and with flexibility in a curious, accountable and proactive manner. It is a hugely exciting opportunity to be at the forefront of our international business development, significantly contributing to the positive and dynamic commercial outputs of sustained, long-term, success across the European region.

The successful candidate will be either employed directly by Ian Macleod Distillers living and working in the UK, but travelling on business to the region on a regular basis, or engaged in a self-employed contractor capacity, living in Europe and travelling on business across the region on a regular basis

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Next steps…

If after reading through, you feel that this opportunity lights a fire, then we would love to hear from you! Please remember that you will need to clearly demonstrate how your skills and previous experiences are a perfect fit to what we are looking for. If you have all of what we are looking for combined with a positive, fun and engaging personality and attitude, then do get in touch!

To apply for this opportunity, head to our careers site to create your own recruitment account with us and submit your application and CV. Along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for! Your cover note is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out

Please note that as our offices will be closed across the festive period between 24th December and 3rd January, there will be no contact from Ian Macleod Distillers about any applications made during this time.

***no agency contact***

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Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

Holiday Support Executive

JOB PURPOSE
This job is to support Property Teams to improve and maintain high standards of guest feedback and property compliance. It involves liaison with internal and external stakeholders regarding all aspects of bookings, complaints and compliance. The post holder will manage all aspects of bunkhouse bookings and enquiries, wedding bookings and direct NTS bookings, providing excellent customer service. The postholder will manage applications for Short Term Letting Licenses and design and implement a process for Visitor Levy.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Management of booking data across multiple systems – NTS internal system, Supercontrol, Sykes owner portal and Booking.com
• Monitor and update properties on hold to ensure dates are not provisionally held beyond the agreed timeline
• Contribute to the Holidays Strategy
• Review all guest feedback and complaints, compile suitable responses where required in conjunction with property manager and Head of Holidays
• Ensure third party property descriptions are accurate
• Monitor and update cancellations in accordance with the Trust’s terms and conditions
• Administer the Trust’s staff/volunteer discount scheme
• Adhere to all financial procedures in dealing with payments and refunds, request deposits and balance of payment as per NTS Holidays Terms and Conditions.
• Support with monthly reports and queries for Finance Team (month activity and future bookings) and ongoing operational activity and performance reports
• Support with monitoring and sharing of holidays statistics inc occupancy, feedback, compliance

Music and Performance Coordinator

Situated within the Heritage and Culture department, the role of the music and performance coordinator is to facilitate and develop the extensive and varied programme of performances at St Giles’ Cathedral. We are looking for an enthusiastic individual with drive and vision to continue the development of the Cathedral’s offer as a commercial venue in this important city.

Estate Worker

We are seeking an Estate Worker to join our team with horticultural experience. The ideal candidate will have prior experience in grounds maintenance duties and an understanding of health and safety protocols ensuring that work equipment and machinery are maintained to best management standards, complying with current legislation and maximising safety and operational effectiveness of the Garden to the benefit of staff and visitors.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. At the request of the Head Gardener, provide input to Gardens development issues where these relate to machinery maintenance and equipment repair, and replacement of equipment.

2. When breakdowns in machinery and equipment do occur, ensure that repairs are carried out timeously and effectively to minimise impact on the running of the Garden, liaising with the Garden Team and other Trust staff when required. Keeping accurate records with regards to machinery use, weekly checks, servicing and repairs

3. Assisting the Gardener Team with general horticultural duties to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors. Activities may include:
• Undertaking practical maintenance of the garden (e.g., managing shrubs and herbaceous borders
• Grass-cutting, scarification, strimming, hedge-cutting and raking/collection.
• Cutting of lawn edges
• To care and provide maintenance of trees on site to include low level pruning, clearance and replanting.
• Hand-weeding of beds and borders
• Application of mulches and compost
• Raking gravel paths
• Refuse disposal

4. Assisting as required with the general enjoyment of the garden by:

• Responding to general visitor enquiries.
• Assisting at events held within the garden.
• Working with the full-time staff to foster positive relationships with local communities, visitors and promoting the work of the Trust, and actively seeking opportunities to increase Trust membership.
• Working with volunteers to ensure they deliver required outputs at the appropriate standard and gain benefits from their volunteering.
• Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.

Marketing and Social Media Manager

Scone Palace, part of Scone Estates, is a 5-star visitor attraction situated in Perth, Scotland. We have a fantastic opportunity for an experienced Marketing professional to drive new business opportunities across the diverse business, deliver strategic growth and raise brand awareness.

You’ll be responsible for developing our creative marketing campaigns, using customer and market insights to drive sales and run events. You will lead on the brand and marketing of the business, ensuring campaigns align with our strategic objectives, driving growth and revenue.

As an ambassador for Scone Estates, this role will require you to be based at Scone Palace to build strong relationships with the Palace team, with local organisations and industry bodies. Networking and reputation building will be key as you will also be required to represent us nationally and internationally at sales conferences.

The role will report to the Head of Events; however, input will be provided from across the team and owners. You will work closely with, and have support from, our Social Media & Communications Officer. You will be responsible for all aspects of marketing from event planning to strategy and this role offers huge variety.

If you are seeking an opportunity to collaborate with a fantastic team and drive a culturally important brand then this is the job for you.

About You

As a confident communicator who excels at building relationships, you’ll be a creative and experienced marketeer who can demonstrate leading successful campaigns across a broad range of channels including digital, print and direct marketing, driving commercial growth. You will be a people person who loves making connections and meeting new people.

Ideally, you’ll have a tourism, hospitality or leisure background but if you’re an experienced practitioner from a different industry we’d love to hear from you.

You will have the ability to analyse and interpret trends, manage budgets and measure the cost/benefits of your activities. Commercially minded, we are looking for someone who is great at spotting new opportunities to drive revenue growth through new events and product packages. You must be highly organised with the capacity to prioritise and work concurrently across multiple projects and demonstrate a commitment to customer service excellence.

Essential Skills include:

– Influencing, networking, and negotiation skills

– B2B sales experience

– Analytical and researching skills to target reach and engagement

– A good understanding of messaging for different target audiences and the ability to communicate effectively with a wide range of stakeholders at different levels

– The ability to work well under pressure and meet deadlines

– An eye for detail and the ability to work accurately

– Strong interpersonal skills and the ability to work collaboratively

– Knowledge and understanding of GDPR legislation and the impact on marketing

IT Support Technician

PURPOSE OF THE ROLE:
To provide support and expertise in ensuring IT systems are maintained and available to the Business within agreed Service Level Agreements. To work closely with external service providers in order to provide server support, network support, desktop support and help resolve day to day IT operational issues. This role requires travel to Trust properties and a current driving license is essential.

KEY RESPONSIBILITIES:
 respond to requests for technical assistance in person, via phone, chat, or ticket.
 diagnose and resolve technical hardware and software issues.
 research questions using available information resources.
 advise user on appropriate action.
 follow standard help desk procedures.
 log all help desk interactions.
 administer help desk software.
 follow up with colleagues to ensure complete resolution of issues.
 redirect problems to correct resource.
 identify and escalate situations requiring urgent attention.
 track and route problems and requests and document resolutions
 resolve technical problems with Local Area Networks and Wide Area networks.
 inform management of recurring problems
 stay current with system information, changes, and updates.
 help create and update training manuals and process documents.
 onboard new colleagues
 procuring hardware
 travel to sites to provide hands-on support.

The current duties of this job do not require the post holder to become a member of the Protection of Vulnerable Groups (PVG) scheme, which replaces the ‘Enhanced Disclosure’ check and is administered by Disclosure Scotland.

Visitor Services Supervisor – Food and Beverage

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation

Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage and wastage control.

Visitor experience

Offer excellent customer service and ensure all members of the catering team do the same.

Support property-wide targets for completion of visitor surveys to understand more about our visitors.

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.

People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Prepare catering rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management

Share responsibility for achieving an F&B budget of around £400,000 a year.

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.

Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.

Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

Weekly, monthly and annual sales and cost of sales targets

Food compliance standards and record-keeping

Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Staff satisfaction from staff surveys

Tools / equipment / systems

Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.

EPOS tills and chip and pin machines.

Fully equipped commercial catering kitchens.

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