Full Time

Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world’s third largest leading premium spirits company where each employee is treated like family and trusted with legacy. With our greatest assets – our premium spirits and our people – we’re driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.

The Role:
30 Hours, annualized hours contract.

We have an exciting opportunity to work as part of our Visitor Centre Team. Your role will be to bring the Glen Garioch story to life while providing a friendly, knowledgeable and interactive world class service to all of our guests. The role requires a high level of customer care, excellent communication skills and an enthusiastic approach to all task relating to this role.

Previous experience in a hospitality or customer service environment would be a distinct advantage, however, we will provide full training and support to candidates who demonstrate the enthusiasm and desire to learn and genuinely want to be part of our premium Team.

We offer a competitive rate of pay, benefits and training opportunities.

At Beam Suntory, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Beam Suntory is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.

As a Visitor Assistant you will be a dynamic storyteller and passionate about creating memories!

What will you be doing?
Proactively welcoming customers and proudly promoting our tours
Efficiently operating our box office till and offering advice to customers
Enthusiastically leading tours, ensuring everyone has a memorable experience
Assisting at our Scotch whisky bar and giving knowledgeable recommendations
General housekeeping to keep our bar, tour and shop looking their best!
You will be busy; on your feet all day and you will be learning lots! Our friendly visitor assistants will look after you and encourage you to reach your full potential through regular training and coaching

What about you?
A confident, outgoing storyteller with a natural character
An engaging communicator overflowing with a warmth of spirit
An inquisitive, keen learner with a thirst for knowledge
A Scotch whisky ambassador bringing a blend of enthusiasm and devotion
A hardworking, flexible problem solver determined to raise the bar
A cheerful presenter always ready for a double measure of fun!

What about us?
We are a team of friendly and passionate storytellers in a five-star visitor attraction, and our vision is to make the world fall in love with Scotch whisky! Why not have a look around our website, or to get a better feel for our team’s enthusiasm, expertise and personality, why not read our blog?
Our visitor assistant team work together to connect everyone- from absolute beginners to connoisseurs- with Scotch whisky.

Do you think you’d bring something special to our team? Then we’d love to hear from you! Maybe you’ve worked in tourism before, or perhaps you speak a foreign language. If so, your application will really stand out. But this isn’t essential; just tell us why you’d love to join our team.
Please send your application to jobs@scotchwhiskyexperience.co.uk

National Museums Scotland is one of the leading museum groups in Europe. With one of the largest and most diverse collections in the world, we are responsible for the acquisition, preservation and display of a substantial part of Scotland’s cultural, historic and national heritage.

Millions of local and international visitors enjoy our four museums each year, and we also introduce our collections to a much wider audience than can physically visit our museums through, touring exhibitions, loans, community engagement, digital programmes and research.

Over the last decade, we have invested over £120 million in our sites and have more than doubled our visitor numbers, with over 3 million people now visiting our four museums. Alongside this, we have continued to transform how we communicate and engage with our audiences. 2019 has seen the completion of our Masterplan for the National Museum of Scotland with the opening of three new galleries dedicated to Ancient Egypt, East Asia and the Art of Ceramics.

As part of our Learning and Engagement department, you will develop and deliver exciting, engaging and innovative formal and informal learning programmes for a range of audiences, including schools and teachers, families and adults, thinking creatively and imaginatively to develop programmes that link to the museum displays and working farm at the National Museum of Rural Life.

With experience of working in a similar capacity in a relevant learning environment, such as a museum, visitor attraction, science centre or countryside ranger role, you will also have experience of monitoring and evaluating projects and programmes against strategic aims and objectives and of managing delegated budgets. It is desirable that you have experience of managing others to deliver programmes. Effective communication and team working skills are also important. This is a 37 hour a week post, working mainly Monday – Friday, with some weekend and evening working when events/programmes are taking place.

This is a 12 month maternity cover contract.

JOB PURPOSE

This job exists in order to manage and develop Mar Lodge’s functions and events business, corporate/private hire and sporting client support. The Visitor Services Supervisor will ensure income opportunities are maximised in the context of consistently high standards of customer care and lodge presentation.

Functions at Mar Lodge can range from intimate family dinners and tours to large corporate events and weddings for up to 200 guests. Every function requires the same level of planning and care, in order to deliver an outstanding product to our clients. As Visitor Services Supervisor you must have good self-motivation and organisational skills, and be able to lead a team of staff and external contractors, to deliver events in a smooth and professional manner.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The key purposes of the job will be met by:
• Developing and managing relationships of trust with potential and existing corporate and private hire clients, such that Mar Lodge continually develops and maintains its status as a ‘destination’ venue, renowned for its excellence of customer service.
• Supervising teams which include members of other Mar Lodge departments and outside contractors such that there is absolute clarity of objectives, tasks and standards; and ensure their delivery towards a collective goal.
• Developing and managing the functions business to increase income as part of the property’s drive for sustainability and help raise the profile of the work of the Trust at Mar Lodge in its wider context.
• Managing allocated budgets to ensure that income targets are met, or exceeded, and that expenditure is prudent and ‘value for money’
• Maintaining and recording all communication pertaining to functions and events, such as dealing with emails, keeping the event diary up to date and informing relevant departments of planned activities.
• Managing equipment and supplies, such as banqueting furniture, catering equipment and supplies, to ensure the operational efficacy of the Lodge.
• Working within the Health & Safety regime to ensure the H&S of staff/volunteers, clients and visitors within the context of the Trust’s “Safe System of Work” regime.
• Coordinating, supervising and personally participating in the delivery and staffing of weddings, functions and events with the advice and support of the Visitor Services Manager and other team members.
• Demonstrating responsibility and accountability that all functions and events are in line with the Trust’s Environmental Policy and being mindful of the Trust’s obligations to minimise the impact on the environment through efficient use of water/heat/light, recycling and disposal of waste and considered use of transport.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Event Management experience demonstrating organisational, time management and coordination skills
• Proven sales skills with the ability to achieve targets
• Strong personal belief in the value of excellent customer care with the ability to translate this in to actions
• Excellent team worker with the ability to work constructively between different teams, and lead and motivate others
• Effective verbal and written communication skills combined with confidence in dealing with a wide range of customers
• Hard working and willing to keep a flexible work pattern
• A willingness to work with and support other departments as and when the need arises
• An understanding and commitment to the aims and objectives of the National Trust for Scotland
• Competent user of Microsoft Office products
• Hold a clean and current UK driving licence.

Desirable
• A formal qualification in Hospitality or Event Management
• Personal licence holder (or be willing to train)
• Current First aid certification (or be willing to train and use)
• Current food hygiene certification (or be willing to train)

DIMENSIONS AND SCOPE OF JOB

• The post involves some physical activity including prospective client tours of the facilities and lifting and carrying. The Lodge is split over several levels, many of which are not accessible other than by the stairs.
• Due to the nature of a hospitality/functions business frequent evening and weekend work can be expected.
• The post-holder may be required to undertake errands around the estate and to/from local businesses as well as attending meetings at other Trust venues, practical only by vehicle.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications

Interested applicants should forward a completed application form to the People Services Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post Friday, 17th February 2023.

JOB PURPOSE

To combine responsibilities on nature conservation, visitor services, learning and community engagement to help deliver the objectives of the property and wider National Trust for Scotland.

Protect the natural & cultural landscape of the Mar Lodge Estate, and to communicate and promote the work of the Trust in this regard and in general through maintenance of the key features and infrastructure of the property, visitor engagement, education and interpretation. Working with the local community, and communities of interest, is an important element of this role.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Combine responsibilities across the following areas of work with direct implementation and by overseeing on a daily basis the work of others such as contractors and volunteers:

Visitor Services
● Engage with the public, resident and visitors, to ensure positive interactions with the Trust and the property, promoting the key elements of the estate and achieving membership recruitment.
● Work with local businesses and other partners to develop our offering to visitors and to develop and deliver an Events & Activities Programme aimed at increasing engagement with the heritage of the estate and positive visitor experiences.
● Assist with the maintenance and development of the visitor infrastructure and facilities on the estate, including the car parks and toilets at Linn of Dee and Linn of Quoich, and wider interpretation, leaflets, signage, etc.

Learning
● Work with partners, for example: local schools, colleges, community groups, etc., to develop learning opportunities consistent with the objectives of the Trust at the property.
● Work with educational institutions to support and undertake research that will assist in the planning and management of the property.

Community Engagement
● Communicate with local stakeholders, neighbouring landowners, local businesses, local/regional agencies, and others to increase understanding and awareness of their and our aims and develop collaborative working relationships/partnerships to help deliver our priorities.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

The above outlines the key functions of the post. In addition, either knowledge of, or experience in the following is required:

Qualifications

Essential
▪ Driving Licence, valid for driving within the UK.

Desirable
▪ Qualification in relevant land management disciple (eg countryside management, ecology)
▪ Current First Aid certification (or willingness to train and use).

Skills & Experience

Essential
▪ Experience of interacting with a wide range of staff, volunteers, visitors, educational groups, and other stakeholders.
▪ Working Knowledge of the Scottish Outdoor Access Code.
▪ Confidence to positively engage with visitors in potentially challenging situations.
▪ Ability to work both within a small team and individually, including lone working in remote areas.
▪ Excellent interpersonal skills, with an ability to build strong, professional relationships with a wide range of stakeholders.
▪ Demonstrable experience in a public-facing role, ideally within a countryside context.

Desirable
▪ Experience of one or more of the following areas of work: heritage or cultural studies; rural land management and nature conservation; community engagement and rural community development.
▪ Working knowledge of the uplands of Scotland and associated habitats and species and cultural heritage.
▪ Knowledge of ecological survey and monitoring methods.
▪ Experience of leading guided walks and managing groups such as volunteer work parties.
▪ Confident in engaging with visitors about the value and importance of National Trust for Scotland membership.
▪ Competent user of Microsoft Office software.
▪ A good working knowledge of social media and digital communications tools.

DIMENSIONS AND SCOPE OF JOB

Scale
⬧ 29,000 ha of land
⬧ Britain’s largest National Nature Reserve
⬧ Numerous designations including National Park, SAC, SPA, Ramsar and SSSI
⬧ Significant built heritage including Mar Lodge, stable block offices, Derry Lodge plus 2 holiday cottages, workshop, biomass plant, 6 staff houses and 4 redundant buildings
⬧ At least 100,000 visitors per year
⬧ 200 miles of footpath
⬧ 7 scheduled ancient monument sites plus numerous other archaeological sites

People Management
⬧ Building and maintaining relations with a wide range of internal and external stakeholders.
⬧ Working closely with specialist Trust staff (e.g. nature conservation advisors) based at local and central support bases to ensure Trust policies and standards are implemented.
⬧ Management of volunteers
⬧ The role is one which the duties/responsibilities/accountabilities require staff to become a member of the Protection of Vulnerable Groups (PVG) scheme.
⬧ Working hours will include some evenings and weekends.

Finance Management
⬧ Not a budget holder but will be expected to take responsibility for effective management of Trust resources in allocated areas. The post-holder will be expected to work towards a sustainable financial future for the property and work within approved budgets, in line with the Trusts financial policies and procedures under the supervision of the Estate Manager.

Tools / equipment / systems
⬧ Will be a frequent user of machinery, tools and equipment subject to appropriate training as required.

Additional Information
⬧ For more information about the National Trust for Scotland’s manifesto and values, visit our website at www.nts.org.uk.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form to the People Services Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post on 17th February 2023.