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Full Time

PURPOSE OF JOB

The Black Watch Castle and Museum is a 5-star visitor attraction and home to a varied archive covering many aspects of Regimental life including diaries, letters, army forms, service records and much more. There are roughly 15,000 archive materials in our collection covering the period c.1745 – 2006. We are currently seeking a Project Archivist to join our vibrant team to continue the cataloguing of our collections, under the supervision of the Museum Archivist.

MAIN DUTIES AND RESPONSIBILITIES

• Identify and appraise collections to be catalogued as a priority
• Create an item level catalogue for any identified collections
• Identify packaging and preservation needs
• Maintain project administration
• Update collections management system (Adlib) and Discovery
• Identify archive material for education/events/community outreach
• Supervising archive and collections volunteers and researchers

6 Month Fixed Term Contract

Distillery Ambassador Opportunity!

We currently have an exciting opportunity for a fun, energetic and enthusiastic individual to join our family as one of our prestigious Distillery Ambassadors at our Edinburgh Gin distillery. As a Distillery Ambassador, you will be a true advocate of Edinburgh Gin, delivering engaging distillery tours and tastings, virtual experiences, retail and event work.

We have a multi award-winning premium gin and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Our Edinburgh Gin Distillery can be found in the bustling Westend of its home city.

We’re looking for someone who is charismatic, can use their own initiative, has a positive work attitude and a strong focus on providing an exceptional visitor experience. Our experience offering is varied and our visitors come from all over the world to learn about Edinburgh Gin, so the ability to adapt and build rapport with different groups is essential. Typical daily tasks include hosting tours, guiding guests through in-person or online tastings, and assisting with the preparation and clearing down of experience spaces on-site.

Our Distillery Ambassador role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

The working pattern is flexible hours on an annualised basis and will include weekend and occasional evening work. We are an equal opportunities employer, however unfortunately due to the age of the premises the distillery is not currently wheelchair accessible. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Glengoyne, Tamdhu, Smokehead, to name but a few! ‘Crafting Spirits With Passion’ is what we do best. This is a rewarding role with a competitive hourly rate and excellent staff benefits. If this role appears to be ‘right up your street’, then we’d love to hear from you…

Please note, the closing date for applications is Sunday 4th June 2023.

PURPOSE OF THE ROLE

This specialist role exists to drive and deliver a wide programme of events and activities within Robert Burns Birthplace Museum (RBBM) primarily but also within the 2 satellite sites of Souter Johnnie’s Cottage and Bachelors Club; and to source sales and new hospitality business opportunities for weddings, functions and corporate business and ensure operational delivery of functions and events to a high standard. The post-holder will work closely with food & beverage and visitor services staff and volunteers, the Learning Manager and Curator within the property to ensure that functions and events are conceptually sound, financially and operationally viable, and appropriate for the Burns group of properties. The purpose of the role is to generate significant additional income to support conservation and learning at RBBM, and to encourage new audiences to visit the properties. This post requires energy, creativity, ambition and flexibility in order to create functions and events that make RBBM ‘Scotland’s must-see attraction, acclaimed internationally and loved locally’.

KEY RESPONSIBILITIES
The Key Purposes of the job will be met by:
• Developing and ensuring delivery of a varied programme of events, including an appropriate marketing plan, in order to generate additional income and develop new audiences for the property and its satellite sites
• Proactively seeking new functions business
• Forward planning with management team and other staff and volunteers to ensure that functions and events operate efficiently and effectively
• Ensuring the efficient set up and delivery of all functions and events with excellent standards of customer service in line with client requirements.
• Ensuring that volunteers, staff and contractors brought in to deliver events or hospitality services adhere to the Events Manual guidelines
• Delivering events on time, within budget, that meet (and hopefully exceed) expectations
• Setting, communicating and maintaining timelines and priorities on every function / event
• Communicating, maintaining and developing relationships with clients, suppliers and contractors. Develop a strong network of customers and clients within the area and within the local communities. This is a key part of the role, and the post-holder must have a strong sales ability and excellent interpersonal skills
• Providing leadership, motivation, direction and support to functions and events staff and volunteers
• Proactively develop relationships with key industry players
• Acting as Trust Duty Manager
• Managing allocated budgets to ensure that expenditure is prudent and ‘value for money’ and income budgets are met and where possible exceeded in Events and Functions income. Ensure that income potential is maximised in Food & Beverage and Retail.
• Managing equipment and supplies (such as banqueting furniture, catering equipment and supplies, cleaning equipment and supplies, laundry) to ensure the operational efficacy of all aspects of functions and event delivery.
• Ensure the safe handling of the collection in its removal/storage during events is undertaken (by the appropriate collections care staff) in coordination with the Curator.
• Ensure the safe and appropriate transportation and handling of collection items when attending events / functions off-site, in co-ordination with Curator and Collections Care team.
• Ensuring that RBBM and NTS websites are kept up to date particularly with regards to events listings.
• Working with the property team to create interesting and appropriate social media content, ensuring it is appropriate, relevant and engaging.
• Develop a network of contacts to promote the Burns group of properties.
• Actively promote the events programme through the design and production of marketing material.
• Preparing business plans, sourcing and liaising with HQ for grant funding or sponsorship for events as appropriate
• Use of online ticketing systems such as Eventbrite for Events

Customer Service
• Ensuring excellent customer service and quality delivery
Health and Safety, and Environment

• Working within Health & Safety regime to ensure the H&S of staff/volunteers, clients, and visitors within the context of the Trust’s “Safe System of Work” regime

Staffing Structure

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF ROLE
People Management
o Management of staff and Volunteers working at functions and events
o Building and maintaining relations with catering and functions suppliers with whom we have or could build business relationships for RBBM
o Working closely with the Visitor Services Manager, Food & Beverage Manager, Facilities Manager and Learning Manager in planning and delivering functions and events
o Working closely with specialist Trust staff (e.g. Collections Care, Curatorial, and Hospitality) based at local and central support bases to ensure Trust policies and standards are implemented

Financial Management
• Delegated responsibility for the Functions and Events budget at RBBM
• Being responsible for all event project budgets from start to finish
• Sourcing and applying for grant funding or sponsorship for events as appropriate

SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
o Significant sales experience and front-line interaction with customers
o Operational experience in Functions and Events management
o Ability and willingness to be hands-on in the delivery of the above points
o Experienced in managing functions and events and ensuring the smooth delivery in a pressured environment
o Creative flare
o Personal commitment to excellence in customer care
o Experience of fundraising for events through grant applications
o Attentive to detail with an eye for presentation and finish
o Excellent interpersonal skills, with an ability to get along with a wide range of people.
o Excellent presentation skills
o Evidence of teamworking and partnership working

Desirable
o Good IT skills
o Previous experience of working with hospitality/catering suppliers and specialists
o A genuine understanding of and belief in, the work of the National Trust for Scotland

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

To manage the smooth and efficient operation of catering performance at Crathes Castle, Garden & Estate by creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To plan, prepare, cook, and present food to the standards required by the Trust for a facility with estimated income of £390k
• To ensure that the organisation’s reputation for excellent food and service is maximised and enhanced through the delivery of a locally sourced and seasonal menu
• To develop retail and function menus with innovation and flair in line with budgetary requirements, GP control
• To ensure supplies are correctly issued, used and accounted for to carry out stock takes and food rotation procedures
• To maintain records relating to food production activities and supplier information as required by the Visitor Service Manager – Food & Beverage
• To ensure Health and Safety and Food Safety Standards are maintained in line with company policy
• To set objectives and be responsible for the day to day running of the kitchen, cleaning schedules, allergens and dietary requirements allocation and menu development
• To assist with employee performance and recognize training needs and potential as appropriate
• To assist with team briefings on a regular basis to communicate food standards, menu updates and changes, as well as H&S Policy requirements
• To ensure that the function achieves, as a minimum, the financial targets agreed with, in line with the budget
• To consistently look at ways of maximising income through effective purchasing through nominated suppliers and creative merchandising

Visitor Experience:
• To regularly monitor customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• To be customer focused at all times and to ensure that customers are given a prompt and efficient service, to be approachable and quick to exceed expectations in fulfilling customer needs
• To ensure all food is cooked, presented, and served in line with Trust standards using innovation in the method and style of presentation and food service
• To deliver hospitality events at the Crathes Castle, Garden & Estate and other NTS properties in line with Trust policy and procedure

Health & Safety, Food Safety, the Environment:
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Trust manual
• To ensure all kitchen staff and high-risk food handlers are trained to the appropriate standard
• To ensure all equipment is well maintained and is in good working order
• To make recommendations for renewal and replacement of equipment when required
• To establish and maintain location cleaning schedules
• To ensure that all Trust procedures and work instructions are fully understood and practiced by all employees
• To attend all health and safety training courses as required
• To promote and encourage environment improving initiative, as appropriate within the business
• To record and report all accidents within the location, adhering to location and company procedures

This role does not require you to undertake a criminal records check.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & Experience

Essential
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience
• Excellent craft skills background
• Successful background in a busy catering environment
• Intermediate Food Hygiene Certificate or above
• Strong supervisory and management experience
• Ability to display a real passion for food and customer service
• Flair and innovation with menus and food presentation
• Excellent leadership and influencing skills
• Excellent understanding of financial management
• Well-developed time management and organization skills

Desirable
• Direct experience of managing kitchens in multi-strand visitor/commercial services in a heritage or tourist-attraction context
• Computer literacy with excellent ability on MS software
• Full UK driving license

DIMENSIONS AND SCOPE OF JOB

People Management
• To ensure training is completed in line with the Trust training policy to meet the needs and requirements of the individual and legislation related to food handling operation
• To work closely with the Visitor Services Managers to ensure that we provide an excellent experience for visitors during dine-in and functions operation
• To ensure that all team members are knowledgeable and motivated within their roles and the business through effective induction, accurate job descriptions and on the job training – BOH
• To develop the team by empowering, supporting, encouraging them and maintaining an ‘open door’ policy – BOH
• Develop & manage relationships with customers, key suppliers, staff and management within the property

Finance Management
• Share responsibility of achieving and maximizing budget gross profit and labour costs withing daily base operation
• Share responsibility of budget management of estimated annual income target of £390k
• To ensure that all standards of food preparation and service are established and achieved in line with budget – cost of sale
• Order & stock control – to order all necessary food, dry goods, and equipment, obtaining best buys in line with budget objectives
• To complete, monthly stock takes, wastage control, team food and calculate the cost of sales results, in line with operational standards

Tools / equipment / systems
• Have a working knowledge of Word and excel
• A sound knowledge of stock control systems
• Knowledge of epos or similar

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Who we are

The National Trust for Scotland is an independent charity set up in 1931 for the preservation and conservation of natural and human heritage significant to Scotland and the world.

The National Building Conservation Team are a forward-looking team of buildings professionals who are passionate about caring for the Trust’s diverse portfolio of structures both historic and modern. Although we are one of the Trust’s Central teams, managed from Trust HQ at Hermiston Quay, individual team members are dispersed across all parts of the Scottish mainland, supporting 4 Regions and our role is all about collaborating and supporting local Operations Teams.

Our Regional Offices are:

• Edinburgh & East: Hermiston Quay, Edinburgh
• Highlands & Islands: Balnain House, Inverness
• North-East: Crathes Castle, Aberdeenshire
• South & West: Culzean Castle, South Ayrshire / Greenbank House, Glasgow

The role of the Trust’s Building Conservation Team is to provide professional and technical building and conservation knowledge and support across all aspects of the care and maintenance of our buildings.

What this job is about

The Building Surveyor is the senior buildings and conservation professional in each Region. The Building Conservation Team delivers direct support to the regional management and operations teams, under the management and supervision of the Head of Building Conservation.

Each Region is supported by a Building Surveyor and a Maintenance Surveyor, who between them support Trust property and conservation operations by delivering conservation maintenance activities to ensure that our buildings are fit for purpose, safe and welcoming for our visitors, meet legislative standards of compliance and deliver the Trust’s charitable purposes. The Team operates through a consultancy model with Building and Maintenance Surveyors aligned to a client group of properties to allow them to develop expertise in the history, significance, care, and operation of those properties. Working in collaboration and consultation with operations teams and in response to condition reports, our surveyors programme and commission appropriate consultancy services and contractors to deliver required works. You will undertake condition surveys, identify, and diagnose defects, specify and schedule works and develop options for remediation. This includes ensuring that all works specifications, contracting and project management and construction activities are compliant with legislation and Trust technical, Health & Safety and Conservation standards and policies.

As the senior surveying specialist and knowledge bearer within each region or property portfolio, the emphasis is on leading the conservation and care of the built environment, compliance against policy, statutory and legislative frameworks internally and externally (e.g. CDM, planning, health & safety, building control, environment, and conservation practice).

What we want you to be responsible and accountable for

You will work under the day-to-day operational management of the Lead Conservation Surveyor, who in turn reports to the Head of Building Conservation. You will be supported directly by the Buildings Support Manager, Buildings Assistant and the Head of Building Conservation Policy. You will work most closely with the Regional Maintenance Surveyor to identify defects and respond to operational requests, research, plan and deliver appropriate solutions for any building related issues.

You will be required to:

1. Understand and continually refresh your knowledge of the significance, condition, and operational requirements of the buildings in your area and the Trust’s Conservation Principles and other policies and statutory requirements that impact on our buildings.
2. Undertake surveys, identify defects, and make recommendations for imminent and future works to improve, maintain and conserve the significance and operational utility of buildings and sites in the most environmentally sustainable way.
3. Lead, manage and input into the production of research and property plans in relation to built assets and their future care, use and operation.
4. Produce options appraisals, work plans, schedules, specifications, and tender documents.
5. Manage procurement exercises in collaboration with our Procurement Team.
6. Develop, monitor, and manage project budgets.
7. Develop, project manage and act as Contract Administrator for conservation, maintenance and improvement projects including ensuring that all necessary statutory applications are lodged and approved with any conditions discharged.
8. Provide information in support of grant applications and the management of grant funded works.
9. Provide support and information to the Health & Safety Team in relation to compliance matters including but not limited to: CDM, contractor management, fire safety, environmental management and DDA.
10. Compile and keep under review property information appropriate to each property and all building activities undertaken in your Region.

How we would like you to achieve this

We need you to:

• Work in a way that is wholly consistent with our stated organisational values, our Corporate Strategy, and our emerging Buildings Care Strategy.
• Work collegiately across the Building Conservation Team, and collaboratively with colleagues across the Trust.
• Become familiar with and maintain your knowledge of the Trust’s systems and processes and the work of other departments.
• Apply best practice in building conservation and management of all building activities, having cognisance of industry standards and best practice, regulation and statutory requirements and the Trust’s internal policies and procedures.
• Obtain and maintain a working knowledge of all statutory requirements related to your work.
• Be solutions driven, seeking collaborative ways to achieve project aims while ensuring that our buildings receive the highest possible standard of conservation.
• Work flexibly and within reason attend sites and other NTS offices as and when required, sometimes requiring overnight stays away from home.
• Keep good records relating to your activity and be able to use these swiftly to produce meaningful management information that can inform our decision-making.
• Be a good communicator and influencer. You need to be entirely comfortable and confident with creating and delivering engaging reports, formal papers, presentations, and activities for different internal audiences (from front-line staff to director/CEO/board level, as well as for external stakeholders). We use the Office 365 suite, and you will need to be a competent user of this family of IT tools.
• Support your colleagues and share your knowledge and experience with them to develop their skillset.

Who you will be working with

You will be part of the Central Building Conservation Team which acts as a cohesive team providing mutual support and advice and seeking common solutions across our built estate.

• Your line and operational manager will be the Lead Conservation Surveyor.
• Your team leader will be the Head of Building Conservation.
• Your closest working colleague will be the Regional Maintenance Surveyor.
• You will be supported in team by the Buildings Support Manager, Buildings Assistant, National Maintenance Lead, Head of Building Conservation Policy and the other regional surveyors.

You will cooperate and collaborate with a wide range of specialists in other teams across the Trust including in particular (but not limited to):

• Operations Teams – experts in the management and operation of our visited properties and their day-to-day care and compliance.
• Regional management – in particular the Regional Director and Business Manager.
• Estates Team – experts in the management of let and tenanted properties.
• Collections management and curatorial teams – experts in the conservation of objects and interiors and the presentation of properties for visitors.
• Health & Safety Team.
• Finance Team.
• Procurement Team.
• Legal and Insurance Team.
• You will be supported by the Trust’s People, IT, Coms, and other teams.
• You will also work with, and lead hybrid teams made up of internal specialists and external consultants and contractors.

The Buildings Conservation team structure these roles in red

The budget you would hold

• None. You will not be a budget holder, but you will use the Trust’s finance, project, and expense systems for transactions and monitoring/reporting purposes. You will be required to advise on and produce estimates for project budgeting purposes and manage expenditure against approved budgets.
The experience and skills you need to have to do this job

Essential:

1. A Chartered Building Surveyor or Architect (we will also consider equivalent professional qualification) with at least 2 years’ post qualification experience and proven experience and ability across the work activities described in this job description. Please contact us if you are unsure whether your qualification is appropriate to this role.
2. A collaborative, solutions driven approach to supporting internal customers and problem solving, with a caring, respectful, and inclusive attitude to others.
3. Excellent organisational skills – flexible and able to multi-task and juggle tasks to ensure priorities are met.
4. Ability to work without supervision, prioritise workload and manage time effectively.
5. Full driving licence for use in UK.
6. MS Office proficient user.

Desirable:

• AutoCAD user.
• Recognised Building Conservation Accreditation.
• Recognised post-graduate qualification in building conservation.
• Familiarity with the NTS Estate.
• Knowledge of housing standards applicable to residential tenancies.

Just so you know…
• The Trust has a set of Values we would ask you to work within, and these apply to everybody in the Trust irrespective of their role or job. You can find out more here: https://www.nts.org.uk/our-work/our-manifesto-and-values.
• This means we want you to have:
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

JOB PURPOSE

To assist the sporting team in managing and enhancing the game management activities on Mar lodge Estate In accordance with the Deer Management Plan. Principally this will involve the use of ATV vehicles for extraction of deer carcasses, associated larder work, and general estate maintenance duties as required.

This position plays a vital role in the practical implementation and successful delivery of the written management plans. The location of the estate in such an area of environmental significance as well as high levels of public usage means that the role is often employed in practical ways to inform and educate both staff and members of the public thus reducing the risk of potential conflict between our three core principles which are, Conservation – Access – Field Sports.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Helping to Deliver the MLE management plan and DMP, under the training, supervision and direction of a Stalker.
• Working at all times to a level of service delivery equivalent to, or above, published codes of conduct and best practice relating to areas of work undertaken as part of the duties of a Ghillie.
• Care and use of estate vehicles and machinery required to undertake the necessary duties of a Ghillie, such as ATV’s, 4WD’s, Tractors, including the maintenance and operator checks necessary for all vehicles and machinery used, as per training and manufacturers guidelines.
• To implement fully the National Trust for Scotland’s Health and safety policy.
• To extend the understanding of visitors to the estate of game management and field sports and the harmonious benefits to be experienced for both sports and conservation.
• General estate duties as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential

 A full driving license

Desirable

 A trailer driving license
 Shotgun and/or FAC certificate
 DMQ1
 Argo/skid steer ATV certificate
 Previous experience of the same or similar role.
 First aid certificate.
 A game keeping/stalking, college qualification.

Experience

Essential

 The ability to work in the challenging environment of the highlands, undertaking arduous and challenging work, mostly in remote locations.
 A sound and practical knowledge of health and safety processes and procedures and the ability to work effectively within these processes.
 A commitment to undertaking field sports and nature conservation to the highest standards.
 A methodical approach to undertaking tasks.
 The tenacity to undertake lone working in remote areas as required by the role.
 The ability to conduct or the willingness to learn estate maintenance skills like, but not limited to, grass cutting, grass strimming and firewood processing.

Desirable

 Experience of ATV’s on and off tracks/roads
 Experience of 4WD’s on and off tracks/roads
 Basic larder butchery or the willingness to learn.
 Knowledge of all forms of deer extraction.

DIMENSIONS AND SCOPE OF JOB

Scale

 This is a role with a high element of health and safety.
 This is a role which works actively outdoors, often in inclement weather, and on occasions in anti-social hours.
 This role requires the ability to be involved in the culling and butchery of wild deer.
 This role may require the post holder to be involved in deer management methods through the use of out of season and night licenses.

People Management

 This role does not manage or supervise other staff or volunteers.
 This role is designed to interact with visitors and guests.

Finance Management

 This role is not a budget holder.

Shared accommodation may be provided.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE
To provide operational coordination and supervision of catering, retail, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service. With delegated responsibility for catering, retail, events and duty management this job is very often the “face” of the Trust to visitors and suppliers, directly influencing public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, events, catering and retail offer (including ordering, merchandising, sales targets).
 Line management of Visitor Services Assistants and volunteers.
 Supervising staff in the café.
 Upholding food and hygiene standards and preparation of food.
 Duty management and oversight/maintenance of the property.
 Ensure the property social media is managed to generate interest, engagement and help drive visitors.
 Deliver the schools programme to meet the targets for number of visits, revenue generated.
 Support the informal learning and community engagement / outreach activity, e.g. public events.
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups).
 Security of the Property.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager on-site and off-site as required.

Responsible for day to day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of the banking and all cash handling processes.

Supporting the Visitor Services Manager with:
 Recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required (but see “Experience” below).
 A full, clean driving license for driving in the UK.

Desirable
 Food & Hygiene Qualification.
 Current First Aid certification (or willingness to train and use).
 A formal qualification in Catering, Hospitality, Tourism or Event Management.
 A recognised SQA Licensing Qualification e.g. Scottish Personal Licence Holders Certificate and Personal License.

Skills, Experience & Knowledge
Essential
 Significant previous experience of working in an operations role in the visitor/heritage attraction industry – including supervision of staff and/or responsibility for specific activities.
 Previous event coordination/management experience.
 Excellent customer service skills.
 Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
 Proven sales skills with the ability to achieve targets.
 The ability to think and act quickly when confronted with emergencies.
 Competent user of Microsoft Office products.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Access to own transport.

Desirable
 Experience of volunteer management.

DIMENSIONS AND SCOPE OF JOB

Finance Management
 Share responsibility for achieving the income budget together with the Visitor Services Manager.
 Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective operation.
 Supervise daily till operations and perform end-of-day income reconciliation.
 Assist the Visitor Services Manager with menu costing and stock-taking.

Tools / equipment / systems
 Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
 EPOS tills and chip and pin machines.
 Fully equipped commercial catering kitchens.
 Use of internal finance and banking systems.

Performance indicators and targets
 Weekly, monthly and annual sales and cost of sales targets.
 Food compliance standards and record-keeping.
 Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

Good information governance can help drive confidence, trust, and membership growth. As the management of our data becomes more complex, we seek an Information Governance Manager to develop best practice and a strategy for managing our information more effectively across the organisation. Providing expert advice and guidance on the management of information, defining training, and overseeing the retention, security, and accessibility of information held, the role will develop consistent policies, standards, and governance in the use of our systems, including Office 365. The role will work closely with the Data Protection Officer, IT team, People Organisational Development team, and colleagues across the organisation to develop user friendly guidance and structures and ensure that records of historical value are identified and transferred to Archives for permanent preservation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Develop and implement an Information Governance Strategy for NTS, which will include strategies for consolidating our information assets into solutions that enable key information governance criteria to be applied (e.g., access control, version control, and retention policies), in support of improved information management and sharing across the Trust; and the development of Trust-wide policy and procedure on information governance.
• Ensure strategy is understood and policy and procedures followed by providing training, including where applicable, systems-based training; and support colleagues with expert advice and guidance in matters relating to information governance.
• Develop an Information Asset Register, providing a high-level map of NTS information holdings and identify responsibility for information assets through a network of Information Asset Owners (IAOs).
• Oversee the delivery of IAO training and support IAOs with expert advice and guidance.
• Design and mandate a structure for the consistent use of SharePoint sites by all properties, regions, and departments, providing a consistent location for all Trust documents and records.
• Establish key governance around the creation and use of MS Teams and SharePoint sites.
• In collaboration with the IT team and with support from the Organisational Development team, develop strategies for maximising the use of O365 functionality, replacing emailed forms with workflows and e-forms.
• In collaboration with Information Asset Owners, improve the use of metadata in systems, through the adoption of consistent metadata, data quality and document naming standards.
• Develop best practice email management rules and guidance, including a Trust-wide policy for the retention of emails.
• Oversee the management of the Trust’s corporate records store, for the storage of physical records.
• Review legacy systems alongside data champions and IAOs to identify information that can be migrated to systems for storage in line with our retention policies or securely destroyed.
• Working closely with the Archives team, ensure that records of historical interest are identified for permanent preservation.
• Record, monitor and report on risks associated with information governance and identify actions that can be taken to mitigate risk.
• Oversee the delivery of information governance projects as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Postgraduate information governance / records management qualification or demonstrable practical experience in an information governance / records management role.
 Educated to degree level or equivalent.

Experience

Essential
 Strong experience of leading an information governance / records management improvement programme.
 Experience of managing data migration to an information management system (e.g., SharePoint).
 Experience of establishing business classifications schemes or data structures to manage and store information.
 Experience of applying records management principles and policies in practice, including the development of classification schemes or data structures, retention policies, access and security models naming conventions and version control.
 Expert knowledge of information governance / records management standards and best practice.
 Experience of handling complex information governance / records management queries.
 Excellent planning, organisational and communication skills.
 Excellent time management, decision-making, and problem-solving skills.
 Strong project management skills with experience of managing multiple tasks with changing priorities.
 Experience of information governance / records management principles and applying them to the Microsoft O365 and SharePoint environment.
 Skills and experience in change management.
 Experience of influencing others through the provision of expert advice and analysis of data.
 Ability to respond to complex and varied queries, working on own initiative and with minimal supervision.

Desirable
 Experience of an information governance / records management role within a charity environment.
 Experience of developing and delivering information governance / records management training.
 Experience of risk management frameworks.
 Experience of people management.

DIMENSIONS AND SCOPE OF JOB

Scale
 Trust-wide role, collaborating with and supporting colleagues across Scotland.

People Management
 The role does not have any direct reports, but occasionally may be responsible for managing volunteers or work experience students working on information governance projects.

Finance Management
 None

Example key performance indicators and targets
 Annual objective setting.
 Annual check and updating (if required) of policies, training, and guidance documents.

Place in organisational structure (extract of org chart showing role):

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

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