Full Time

Visitor & Monuments Assistant: Museums & Galleries, City of Edinburgh Council

Would you like to be part of a team that welcomes 750,000 visitors a year?

Do you have a love of Edinburgh’s history, along with a head for heights?

We are looking for individuals who can deliver a welcoming, memorable and enjoyable experience for all the visitors and customers, ensuring that they receive the highest level of customer service at all times whilst contributing to the commercial success of our collection of unique venues.

Please note, this post will include weekend working and occasional evenings.

We are welcoming applications from candidates for full time positions (36 hours per week) part time (16 hours + per week) and also lunch time cover shifts (11:30 – 15:30 daily up to 5 days per week) & Weekend shifts (16hrs)

The post will give team members the opportunity to work throughout our amazing venues: Nelson Monument, City Art Centre, Museum of Childhood, Museum of Edinburgh, People’s Story, Writers’ Museum, The Scott Monument and Queensferry Museum.

The post will involve working both indoors and outdoors plus due to the historic nature of our building involves climbing and descending a lot of stairs, and if working at one of the monuments the chance to look out over the breath taking sights of the Capital from the best view point in the City!

We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Retail and Reception Supervisor

An exciting opportunity for an experienced and creative individual has arisen to join our team to continue to grow our retail offerings in our amazing venues across Edinburgh.

We are looking for an individual to be creative in establishing attractive displays of merchandise in order to maximise sales.

Responds to visitor inquiries and requests and to offer alternative solutions to meet customer needs.

Regular contact with suppliers and payments/vendor units. Works in collaboration with colleagues to achieve targets. Deals with visitors of all ages and abilities, local, national and international, and has daily contact with Museum and Council colleagues.

Some who has the experience and confidence to make daily decisions about the operation of the shops. Manages staff rotas and allocates work daily. Assists with recruitment of staff. Makes decisions on stock and suppliers to replenish. Ensures that EPOS transactions and stock control paperwork are correct and accounting procedures adhered to.

Daily decisions on amount and level of information to give to visitors. Prioritises courses of action when venues are very busy and there is pressure from customers. Responds to complex situations when manager is absent. Makes time management decisions to achieve daily/weekly objectives.

Supervise stock control procedures and administration on EPOS system including annual stock-check.

Supervise EPOS retail management system in liaison with Retail and Reception Manager. Collate and analyse data with Retail and Reception Manager for use in merchandising and buying decision-making. Checks the work of Retail and Reception team including casual staff and associated HR system and IT processing of forms including creation of rotas in conjunction with team leaders to ensure building operations.

Social Media and Content Executive

Social Media and Content Executive, Marketing
Permanent, full-time post, based in Edinburgh
Starting Salary £28,201, Band C

The Royal Botanic Garden Edinburgh (RBGE) is looking for an experienced Social Media and Content Executive to join its busy Marketing and Communication team.

You will be responsible for day to day management of our social media activity across all our channels – including Facebook, Twitter, Instagram, YouTube, TikTok, LinkedIn – growing our engagement and creating inspiring and informative content that reflects our mission to explore, conserve and explain the world of plants for a better future.

Film and images form a big part of our social media and web content so video production skills are required as well as photography skills and a creative eye.

You should be qualified to degree level, or equivalent, with proven experience in social media management and content creation. Excellent copywriting skills and attention to detail are required along with the ability to work alone or part of a team, working to tight deadlines in our fast-paced department.

A full job description and person specification outlining the key responsibilities of the post, as well as the kind of skills we’re looking for in applicants, can be found on our website. The flexibility to work at short notice and out of normal office hours will be required.

To apply please email recruitment@rbge.org.uk with:
• your CV
• a covering letter outlining the skills, knowledge and experience you’d bring to the post
• a completed equal opportunities questionnaire: EOQ form

Closing date: 02 February 2023 at 5pm
Interview date: 22 February 2023

Recruitment Information:

Job Description and Person Specification

Further information on RBGE can be found at www.rbge.org.uk

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted.

No recruitment agencies please.

Head of Print Studio

DCA’s Head of Print Studio is responsible for the leadership of the Print Studio at DCA, an internationally renowned centre for print production, collaboration and research, with a diverse range of standard and specialised print and CNC equipment, offering open access facilities, workshops, courses, residencies, editioning and special projects. The print-based activities developed and delivered by the team engage a broad range of users including artists, community partners and members of the public, as part of DCA’s creative and cultural programme.

Working closely with the Director to fulfil DCA’s vision, the post holder is responsible for bringing their experience and expertise as a print maker to lead the team, and manage and develop the Print Studio workshop, facilities and wider offer.

The Head of Print Studio is a member of DCA’s Senior Management Team, with the Heads of Cinema, Exhibitions, Learning, and Operations, the Deputy Director – Head of External Relations and the Deputy Director – Head of Finance. Strong working, supportive and strategic relationships with all SMT members is key. The Head of Print Studio manages the Print Studio team, which includes five Co-ordinators, the Editions Manager, a Technical Assistant. From Spring 2023, the Emeritus Head of Artist Projects will join the team for two years.

The post holder is also responsible for working closely with the Head of Exhibitions, Head of Operations, Head of Learning and the Communications team to ensure the delivery of activities.

A creative and focused individual, with strong print making and innovative collaboration experience, you will lead the team, and work with the wider organisation and a range of external partners and peer organisations to ensure the Print Studio continues to be a model of excellence regionally, nationally and internationally and which supports DCA’s mission, vision, aims and values. A commitment to equality, anti-racism, social justice and accessibility in all areas of your work is essential.

Print Studio Technical Assistant

The role of Print Studio Technical Assistant is an integral part of DCA Print Studio, a renowned centre for print production, collaboration and research, with a diverse range of exceptional print, digital, photographic and CNC equipment, offering open-access, state of the art facilities for workshops, courses, residencies, editioning and special projects. The print-based activities developed and delivered by the team engage a broad range of users including artists, community partners and members of the wider public, as part of DCA’s creative and cultural programme.

The post works across the studio to support staff, users and artists in all areas of activity, with a particular focus on technical assistance and maintenance, health and safety, administration and duty management.

The postholder will be supported with training and have access to the workshops for making their own work, by arrangement.

This position is open to job share.

Building Surveyor

Who we are

The National Trust for Scotland is an independent charity set up in 1931 for the preservation and conservation of natural and human heritage significant to Scotland and the world.

The National Building Conservation Team are a forward-looking team of buildings professionals who are passionate about caring for the Trust’s diverse portfolio of structures both historic and modern. Although we are one of the Trust’s Central teams, managed from Trust HQ at Hermiston Quay, individual team members are dispersed across all parts of the Scottish mainland, supporting 4 Regions and our role is all about collaborating and supporting local Operations Teams.

Our Regional Offices are:

• Edinburgh & East: Hermiston Quay, Edinburgh
• Highlands & Islands: Balnain House, Inverness
• North-East: Crathes Castle, Aberdeenshire
• South & West: Culzean Castle, South Ayrshire / Greenbank House, Glasgow

The role of the Trust’s Building Conservation Team is to provide professional and technical building and conservation knowledge and support across all aspects of the care and maintenance of our buildings.

What this job is about

The Building Surveyor is the senior buildings and conservation professional in each Region. The Building Conservation Team delivers direct support to the regional management and operations teams, under the management and supervision of the Head of Building Conservation.

Each Region is supported by a Building Surveyor (2 posts in the South & West) and a Maintenance Surveyor, who between them support Trust property and conservation operations by delivering conservation maintenance activities to ensure that our buildings are fit for purpose, safe and welcoming for our visitors, meet legislative standards of compliance and deliver the Trust’s charitable purposes. The Team operates through a consultancy model with Building and Maintenance Surveyors aligned to a client group of properties to allow them to develop expertise in the history, significance, care and operation of those properties. Working in collaboration and consultation with operations teams and in response to condition reports, our surveyors programme and commission appropriate consultancy services and contractors to deliver required works. You will undertake condition surveys, identify and diagnose defects, specify and schedule works and develop options for remediation. This includes ensuring that all works specifications, contracting and project management and construction activities are compliant with legislation and Trust technical, Health & Safety and Conservation standards and policies.

As the senior surveying specialist and knowledge bearer within each region or property portfolio, the emphasis is on leading the conservation and care of the built environment, compliance against policy, statutory and legislative frameworks internally and externally (e.g. CDM, planning, health & safety, building control, environment, and conservation practice).

What we want you to be responsible and accountable for

You will work under the day to day operational management of the Lead Conservation Surveyor, who in turn reports to the Head of Building Conservation. You will be supported directly by the Buildings Administrator and Technical Assistant and by the Head of Building Conservation Policy. You will work most closely with the Regional Maintenance Surveyor (and existing S&W Building Surveyor in that region) to identify defects and respond to operational requests, research, plan and deliver appropriate solutions for any building related issues.

You will be required to:

1. Understand and continually refresh your knowledge of the significance, condition and operational requirements of the buildings in your area and the Trust’s Conservation Principles and other policies and statutory requirements that impact on our buildings.
2. Undertake surveys, identify defects and make recommendations for imminent and future works to improve, maintain and conserve the significance and operational utility of buildings and sites in the most environmentally sustainable way.
3. Lead, manage and input into the production of research and property plans in relation to built assets and their future care, use and operation.
4. Produce options appraisals, work plans, schedules, specifications and tender documents.
5. Manage procurement exercises in collaboration with our Procurement Team.
6. Develop, monitor and manage project budgets.
7. Develop, project manage and act as Contract Administrator for conservation, maintenance and improvement projects including ensuring that all necessary statutory applications are lodged and approved and any conditions discharged.
8. Provide information in support of grant applications and the management of grant funded works.
9. Provide support and information to the Health & Safety Team in relation to compliance matters including but not limited to: CDM, contractor management, fire safety, environmental management and DDA.
10. Compile and keep under review property information appropriate to each property and all building activities undertaken in your Region.

How we would like you to achieve this

Note for the South & West Building Surveyor, you will provide the following in region and in support of national projects under the direction of the Head of Building Conservation. For the Edinburgh & East Building Surveyor, you will deliver these activities primarily in region.

We need you to:

• Work in a way that is wholly consistent with our stated organisational values, our Corporate Strategy and our emerging Buildings Care Strategy.
• Work collegiately across the Building Conservation Team, and collaboratively with colleagues across the Trust.
• Become familiar and maintain your knowledge of the Trust’s systems and processes and the work of other departments.
• Apply best practice in building conservation and management of all building activities, having cognisance of industry standards and best practice, regulation and statutory requirements and the Trust’s internal policies and procedures.
• Obtain and maintain a working knowledge of all statutory requirements related to your work.
• Be solutions driven, seeking collaborative ways to achieve project aims while ensuring that our buildings receive the highest possible standard of conservation.
• Work flexibly and within reason attend sites as and when required, sometimes requiring overnight stays away from home.
• Keep good records relating to your activity and be able to use these swiftly to produce meaningful management information that can inform our decision-making.
• Be a good communicator and influencer. You need to be entirely comfortable and confident with creating and delivering engaging reports, formal papers, presentations, and activities for different internal audiences (from front-line staff to director/CEO/board level, as well as for external stakeholders). We use the Office 365 suite, and you will need to be a competent user of this family of IT tools.
• Support your colleagues and share your knowledge and experience with them to develop their skillset.

Who you will be working with

You will be part of the Central Building Conservation Team which acts as a cohesive team providing mutual support and advice and seeking common solutions across our built estate.

• Your line and operational manager will be the Lead Conservation Surveyor.
• Your team leader will be the Head of Building Conservation.
• Your closest working colleague will be the Regional Maintenance Surveyor.
• You will be supported in team by the Buildings Administrator, Buildings Technical Assistant, National Maintenance Lead, Head of Building Conservation Policy and the other surveyors.

You will cooperate and collaborate with a wide range of specialists in other teams across the Trust including in particular (but not limited to):

• Operations Teams – experts in the management and operation of our visited properties and their day to day care and compliance.
• Regional management – in particular the Regional Director and Business Manager.
• Estates Team – experts in the management of let and tenanted properties.
• Collections management and curatorial teams – experts in the conservation of objects and interiors and the presentation of properties for visitors.
• Health & Safety Team.
• Finance Team.
• Procurement Team.
• Legal and Insurance Team.
• You will be supported by the Trust’s People, IT, Coms and other teams.
• You will also work with, and lead hybrid teams made up of internal specialists and external consultants and contractors.

Visitor Services Supervisor – Retail

PURPOSE OF THE ROLE

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Fyvie Castle. Your role will provide world-class customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor experience.

KEY RESPONSIBILITIES

• Under take the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)
• Cash reconciliation
• To support the National Retail team & site Visitor Services Supervisor (VSS) in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
• Analyse retail sales information regularly and take action where required to drive income
• Delivering a high level of customer service and inspiring team members to adhere to high customer service standards
• Delivering and completing stock takes and stock counts accurately
• Being a leader within the team and taking a proactive approach to problems
• A passion for product and best in class product knowledge
• Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
• management of ticket / membership sales and admissions
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Not a line manager; but will have a supervisory and leadership role within the retail team.
• Will work closely with other property colleagues and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. National Retail Team).
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Position will play an important role as part of the properties senior operational team’

Finance Management
• Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in the allocated areas
• Share Till Reconciliation Duties with other senior staff.
• Assist with stocktaking and delivery discrepancies
• To assist the National retail team with accurate stock control procedures (write-off/wastage etc.)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Visitor Services Manager – Estates

JOB PURPOSE

To ensure that the moorland landscape of Culloden Battlefield and the maintenance of the Visitor Centre and the landscape around it are managed to a high standard. This will be in accordance with the aims of the Culloden Battlefield Conservation Management Plan, improving the conservation of the battlefield and contributing to the visitor experience at Culloden.

CONTEXT
The Trust’s Culloden Battlefield policies are comprised of approx. 67 hectares, mostly upland moorland, with pockets of woodland, grazed pasture and amenity landscape. There is a Scheduled Ancient Monument and Listed Building on site and the whole area is covered by the Highland Council Culloden Muir Conservation Area. The site has regional, national and international heritage significance.
The Culloden entry in Historic Environment Scotland’s Battlefield Inventory states:
‘Culloden is one of the most important battles in the history of the British Isles, and has international significance. It is the final battle fought on the British mainland, and brings to an end more than half a century of Jacobite conflict, itself played out against a background of wider international wars. Its aftermath transforms the Highlands, bringing to an end the traditional way of life of the area and contributing to the subsequent Clearances. The battle also holds a prominent place within the Scottish cultural legacy, frequently depicted and commemorated in art, music, literature and film.’
Culloden Battlefield Visitor Centre is an award-winning building, opened in 2008, which can host 250,000+ visitors per year. It contains an exhibition and accredited museum, kitchen/café, shop, education room, welcome area and back offices. Leanach Cottage and Kings Stables are small historic cottages.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The key responsibilities and accountabilities of the job are:

• Create and deliver management regimes for each battlefield zone, evaluating successes and failures which will inform future management plans. Management regimes will include, but not be limited to: conservation grazing, property team resources, volunteers and contractors. Prepare and manage annual budgets, liaising with the Operations Manager;

• Deal with visitors in a professional, welcoming way. Work closely with and assist the Engagement Manager and supervisors to help create battlefield landscape conservation interpretation and content for tours, which increase visitor enjoyment;

• Work closely with engagement staff and expert advisers to ensure animal livestock management and welfare standards are kept at a high standard;

• Maintain footpaths and access to and around the battlefield, ensuring the site is kept fully accessible at all times;

• Manage and deliver an annual maintenance programme for the Visitor Centre, Leanach Cottage and Kings Stables. Maintain the Visitor Centre facilities functioning all year round, appointing and managing subcontractors where appropriate to fix building problems, e.g. plumbing, heating, ventilation, roof leaks and any other areas.

• Recruit and lead conservation volunteers, providing full training and orientation. Develop and deliver meaningful projects and activities for them to complete. This will involve engaging with children and vulnerable adults;

• Instil a Health and Safety culture across the estate, ensuring that colleagues, volunteers and external contractors work within the property’s ‘Safe Systems of Work’ to reduce the risk of incidents and accidents to volunteers, employees and visitors;

• Be proactive in cold weather planning, eg. gritting of roads and car park, and respond to emergencies across the estate, eg. escaped livestock, by providing a timely response in line with Trust policies and responsibilities;

• Undertake duty management cover as part of a rota as well as regular weekend working, as well as implementing emergency procedures when needed.

This role is one for which the duties, responsibilities or accountabilities of the role require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland. This role involves regulated work with children and vulnerable adults.

Visitor Services Manager – Food and Beverage

This is an exciting leadership role within the team that manages Brodie Castle. We want to give all of our visitors the best possible experience when they take the time to come and visit us. Excellent food, drink and customer service are vital to this. As Scotland’s largest conservation membership charity, every penny we make through our food and beverage offer supports our work protecting the nation’s natural and cultural heritage.

You will manage and develop the Castle Café, Playful Garden Café, two catering vans, at the beautiful Brodie Castle. You will also manage a growing weddings and functions offer. You will lead the catering team with menu design, food production, ordering, compliance and commercial performance, delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards and targets. You will help make our places sustainable in every way.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead menu development, preparation, cooking and presentation of a distinctive, high-quality, locally-sourced food and drink offering at two busy café outlets, plus complementary events and functions.
• Create a strong health & safety culture, ensuring compliance with food hygiene and environmental health standards, monitoring and record-keeping.
• Accountable for cost-effective stock sourcing, ordering, management and wastage control.
• Understand and adhere to the sale of alcohol legislation as a Premises Manager.
Visitor experience
• Develop innovative new food and drink products and projects to enhance visitor enjoyment, bring alive our stories and drive visitor numbers.
• Create a culture of exceptional service, every time, leading by example with the warm welcome you give.
• Regularly monitor customer feedback, mystery visitor and VisitScotland audits and develop suitable action plans based on their results.
• Provide inspirational content for social media and media promotion.
• Work with the Duty manager and other managers on a daily basis to ensure the safe and smooth visitor operations, taking an interest in the effective running of all aspects of the visitor experience.
People management
• Recruit, induct, develop and performance manage your team to ensure they are fully equipped and motivated to undertake their front and back-of-house duties.
• Ensure staffing numbers, catering rotas and holiday allocation meets business needs and budgets.
• Enable the team to operate within our ‘Safe System of Work’ to minimise the risk of incidents or accidents and ensure preparedness for emergencies.
• Work closely with property colleagues and specialist advisory staff like our regional Catering Development Manager to ensure our catering offer is closely aligned with wider strategic plans.
Finance performance
• Work closely with the Operations Manager to set, phase, monitor and report on budgets to deliver ambitious, sustainable commercial performance and cost control.
• Encourage a culture of up-selling and personal recommendations among staff to grow spend per visitor.
• Supervise safe and secure café till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.
• Ensure the longevity of our equipment, buildings and fittings through appropriate maintenance and/or replacement regimes.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following areas is sought:

• Catering management and hands-on service delivery in a fast-paced, high volume customer environment
• Budget delivery and financial management driven by commercial awareness and monitoring
• Managing, leading, coordinating and developing a team with varying remits and competences
• Developing projects for specific areas of work / improvement
• Excellent interpersonal and communication skills and confidence in dealing with a wide range of staff, visitors and other stakeholders, with a friendly, confident manner
• Ability to manage time efficiently and effectively in an environment of changing priorities
• Comfortable with flexible working patterns, including some weekends and occasional evenings
• Understanding of and passion for the mission of the work of the National Trust for Scotland
• Familiar with Microsoft Office applications: Excel, PowerPoint, Word and online finance, ordering or HR systems and tools
• Hold, or, have the ability and willingness to hold a Scottish Personal Licence and Premise License
• Full clean driving license valid for the UK
• First Aid certification (or willingness to train and use)

Visitor Services Assistant – Collections Care

PURPOSE OF THE ROLE
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure. Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property. The post holder will be part of a wider team of employees and volunteers, helping to support the property where necessary.

To assist with collection movement, cleaning and condition assessments within the property after recent works on interior decoration and assist with the collection’s reinstatement from temporary storage, security, protection, documentation, remedial cleaning and Trust programmes of preventive monitoring.
The role is 40 hours worked over 5 days per week and will include weekend and evening working to support events and property tour program.

A driver’s licence and access to vehicle is preferred due to the location and accessibility of the property.

KEY RESPONSIBILITIES

To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care in line with current NTS best practice standards
 To assist with the organisation and supervision of the movement of objects under the direction of line mangers.
 To assist in the assessment, packing/un-packing and reinstallation of collections within the property’s principal rooms.
 To undertake collections care in accordance with NTS policies.
 To be systematic and methodical in record-keeping, documentation, and any other administrative needs of the job, to ensure that the collections conservation elements of the project are efficient and support NTS policies for collections care.
 To help identify those items at risk or requiring specialist attention/remedial conservation and bringing to the attention of the Conservation Advisor, Edinburgh & East.
 To undertake housekeeping tasks to ensure standards of care are resumed and maintained within the property.
 To undertake necessary cleaning of the property areas and associated buildings, meeting the standards agreed by the VSM property staff.
 To liaise, under the direction of the Collections Care Supervisor Forth Valley, with any contractors working onsite to ensure the collections physical security and those working do not contravene Health and Safety legislation.
 To be vigilant at all times to the presence and condition of all historic interior surfaces, decorative elements and collection items in situ and to report accidental damage to the collections conservation and management team.

Visitor Services / Events
 To actively feedback visitor comments to develop and improve conservation and visitor experience.
 To aid property staff and cluster collections care staff in creating and providing specialised public tours of the property.
 To assist with the set-up, stewarding and break-down of events in relation to collections in liaison with your line manager.
 Collection’s conservation engagement through participating in public programmes such as Conservation in Action, as required in order to promote an understanding of preventive conservation and collection care works.
 Work with conservation volunteers and take an active role in staff and volunteer training in liaison with your line manager.
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.

SCOPE OF JOB
People Management
 The post requires independent working
 Will work closely with other property colleagues, the regional collections team and external contractors.

Health and Safety
 To use personal protection equipment as provided and directed by your line manager
 To ensure the site meets with Health and Safety legislation in liaison with your line manager.
 This job involves good manual dexterity, lifting and carrying heavy materials and collections, working at height and the use of ladders & scaffold towers.

Administrator – Buildings Conservation

We are a forward-looking team of buildings professionals who are passionate about caring for the Trust’s diverse portfolio of structures – from castles to cottages, museums to visitor centres, offices to toilet-blocks, sheds and stores – some new, many very old. Although we are viewed as a “central” department of the Trust, we’re dispersed across all parts of the Scottish mainland, supporting 4 Regions (Highlands & Islands, North-East, Edinburgh & East, South & West), our estate at Mar Lodge, and our Head Office in Edinburgh.

What this job is about
This job supports the Head of Building Conservation, and contributes to the smooth running of the Buildings team, through the provision of efficient administrative support. In doing this, it supports the organisation’s vision – Nature, Beauty and Heritage for Everyone – by contributing to conservation objectives our business sustainability.

You will be a strong team player who provides exemplary administrative support to our dedicated buildings professionals. You’ll be the absolute lynch-pin of the department, helping to co-ordinate and track the maintenance and conservation work of Buildings Surveyors as they support our properties all across Scotland. You will be the key “back at base” contact for Surveyors, helping them with record-keeping, report compilation and distribution, liaison with suppliers/contractors, financial transactions, and team-meetings management. You’ll also be critical to recording and tracking our buildings maintenance and conservation work, and supporting with reports and presentations that help senior managers and external stakeholder understand the criticality of the department’s work.

What we want you to be responsible and accountable for
• Providing pro-active administration to support the team, including (but not limited to):
o Responding to departmental queries (phone, email, written correspondence) as departmental “first point of contact”
o Arranging meetings and managing the collective Team diary
o Preparing and circulating agendas, minutes, and action registers
o Collating documentation and carrying out data analysis
o Developing presentations, producing reports, and communicating across the Trust and stakeholders with appropriate updates, articles, and social media
o Carrying out financial transactions and budget reporting
o Record-keeping and filing.
• Providing additional secretariat support to the Head of Buildings Conservation, Head of Building Conservation Policy and Senior Surveyors, such as:
o Personal diary management
o Arranging travel and accommodation
o Management of correspondence and formal Papers
o Expense claims.
• Supporting the Buildings Assistant (in particular) with the maintenance of the records of the Trust’s built assets (heritage and non-heritage).
• Supporting the Buildings Assistant (in particular) with the scoping, maintenance, and development of appropriate systems for the scheduling, tracking, and logging of buildings activity.
• Assisting with the development of the Building Surveying team Quality Assurance management – ensuring that departmental documentation and templates are formatted and updated as necessary and are filed and indexed appropriately in order that best practice can be most effectively achieved.

The current duties of the role do not require a criminal records check or membership of the PVG scheme through Disclosure Scotland.

How we would like you to achieve this
• We want you to work in a way that is wholly consistent with our stated organizational values and our Corporate Strategy, and our emerging Buildings Strategy.
• We want you to work collegiately across the Buildings team, and collaboratively with colleagues across the Trust.
• We want you to become familiar with the Trust’s systems and processes and the work of other departments.
• Accessible information is vital to our work, so we need you to keep good records relating to your activity and be able to use this swiftly to produce meaningful management information that can inform our decision-making. You need to be entirely comfortable and confident with creating and delivering engaging reports, formal papers, presentations, and activities for different internal audiences (from front-line staff to director/CEO/board level, as well as for external stakeholders).

Who you will be working with
• You wiil not be a line-manager but you may help with the supervision of Buildings department volunteers.
• You will work particularly closely with:
o All Buildings team colleagues
o Internal customer colleagues – usually Regional Directors, Regional Business Managers, property cluster Operations Managers, and Project Directors
o Finance and Project Management colleagues
o External stakeholders – most notably Historic Environment Scotland
o Consultants, suppliers and contractors

Cafe Assistant

Background

The Scottish Seabird Centre is a conservation and education charity whose purpose is“Inspiring and educating people about the Scottish marine environment, motivating them to care for it, and supporting conservation projects”. Based in North Berwick, East Lothian we overlook the marine environment in the Firth of Forth and have over 200,000 visits each year.

We have four key pillars to our work:
• Conservation we develop, practically undertake, and promote models of conservation
best practice and citizen science.
• Education we deliver education programmes, science resources and events and use
innovative ways to provide information on the marine environment.
• Communities we work in partnership with diverse communities including enhancing the
experience for visitors to North Berwick.
• Experience we offer a 5-star, year round visitor experience that helps people to make
informed choices about the management of the marine environment.

Job description
Our café has one of the best views in the town! Because of this, we welcome hundreds
of people a week to our café and you’ll have a vitally important role to play. You’ll help
the catering team to deliver high quality service and you’ll work hard to ensure that our
visitors have a fantastic experience.
You will provide a warm welcome and must have a helpful attitude. You’ll quickly
develop an understanding of all our products and ingredients and be able to promote
the café’s special offers. Alongside other team members, staff keep the café clean, up to
our five-star standard, as well as serving customers quickly, efficiently and promoting
our Charity while doing so.

Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer
interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including
tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled
securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our
Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within
the competence of the post holder.

Skills and experience
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

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