Full Time

Guest Services Team Member

Join our team as a Guest Services Team Member at the newly refurbished Loch Ness Centre!

Join us when we re-open as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…

Contract: Various contracts available. We will be offering year-round contracts by providing guaranteed hours outside of peak season.

We have the following permanent contracts available:

Contracts that have 30 guaranteed hours out of peak, with hours increasing to full time in peak season.

We will then also be recruiting several seasonal fixed term team members for those that only want to work over school holidays. Let us know in your application.

Salary: £10.90 per hour

A full Job Description and details on how to apply can be downloaded here.

We look forward to reviewing your application!

Assistant Custodian

Due to team expansion, an enthusiastic and conscientious individual with excellent customer service skills is required to join the full-time team at Dunnottar Castle.

The post is for 5 days per week on a shift pattern of Tuesday to Saturday inclusive.

Flexibility to provide holiday and sickness cover will be necessary at times.

Hours of work are: between April 1st and 30th September – 08:30 – 18:30; between 1st October to March 31st – 09:30 to varying finish times, earliest being 15:30.

The position involves the following aspects: –

Property Maintenance
· Opening/closing the designated areas of the Castle to the public in accordance with agreed opening and closing times.
· Monitoring of condition of all areas of the Castle during duties, being mindful of conservation/preservation and health and safety aspects, raising perceived issues with management team/maintenance supervisor as necessary.
· Cleaning of the Castle toilets and other areas in accordance with agreed policy.
· Carrying out basic property maintenance tasks, such as gardening, as required.

Health and Safety
· Making the public aware of any activity which may be unsafe or unsuitable given the Castle’s cliff top location.
· Closing the Castle in periods of bad weather if unsafe to open/remain open, all in accordance with agreed procedures.
· Reporting any accidents in accordance with agreed policy.
· Work within the Castle health and safety policy.

Retail, Finance and Business Management
· Working shifts in ticket kiosk, collecting entrance fees and other sales income from the public in accordance with agreed policy.
· Selling postcards and guidebooks.
· Use of online booking system.
· Promoting the brand at every opportunity.

Promotion and PR
· Answer questions from the public.
· Respond to/deal with customer email and telephone enquiries.
· Assist Deputy Custodian with wedding parties and film companies and any other organised pre-arranged groups visiting the Castle.

Staff Management
· Assist Deputy Custodian with training, overseeing and assisting summer staff in fulfilling their duties.

Key Skills
• Communication, verbal and written
• Problem solving
• Application of numbers
• Proficient in the use of Microsoft office packages including Word and Excel as well as email and online systems.
• Able to work on own initiative and as part of a team.
• Customer service experience, including dealing with difficult situations.
• Motivation, enthusiasm and initiative.
• Flexibility and adaptability.
• Full driving licence.
• Experience in the tourism sector desirable.

Applicants should be 18 and over from start date and have a good level of physical fitness.

Applicants should be able to arrive at the Castle for the times outlined above. Applicants who do not live locally would benefit from being able to drive and have own transport.

CV with cover letter to be sent to martin@dunnottarcastle.co.uk by 1st June.

Retail and Admissions Assistant

Scottish Canals is looking for a new Retail and Admissions Assistant at The Falkirk Wheel!

We are looking for a passionate, enthusiastic, and motivated individual to join our fantastic Retail & Admissions team at The Falkirk Wheel.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, food & drink, boating and outdoor activities, then this could be the perfect job for you.

From welcoming thousands of local and international visitors, to supplying information on what we have to offer and local attractions, serving customers and spending time both in and outdoors, our Retail and Admissions Assistants enjoy a wide range of fun and exciting responsibilities.

You will play a pivotal role in ensuring our visitors receive exceptional experiences on every visit, from selling tickets for our boat trips and activities, retail items from our gift shop and responding to general enquiries by telephone and email, every task you complete will contribute towards our Visit Scotland star rating.

Uniform and training will be provided, with further personal development opportunities available. Generous staff discounts available across food and beverage and retail items, free parking on site as well as access to Scottish Canals benefits portal.

Key Duties include:
• Greeting customers, providing a warm welcome
• Assisting customers with their enquiries and needs
• Providing information about Falkirk Wheel and local products and services
• Processing sales transactions and handling payments and refunds for boat trip tickets and gift shop purchases (cash, voucher and card)
• Maintaining cleanliness and organisation of the retail area
• Responding to email and telephone enquiries
• Upselling products to customers to maximise sales (all profits are reinvested back into the canal network for future generations to enjoy)
• Stocking shelves and maintaining inventory levels
• Adhering to Scottish Canals policies
• Contributing to one-off special events
• Collaborating with the wider team to ensure Falkirk Wheel operations run smoothly

To be successful you will have:
• Excellent interpersonal skills
• Good number skills
• A real enjoyment for dealing with the public
• Experience of using basic computer packages
• Experience of delivering exceptional customer service (not necessarily in retail)
• A confident, friendly, welcoming, helpful, engaging nature
• The drive to work across various disciplines (gift shop, café, tourism, events, etc.)
• Excellent time management and organisational skills
• The ability to work well under pressure
• A sense of own initiative with the ability to work effectively as part of a team
• A flexible approach to the role

Previous experience in a similar role is welcomed, but not essential.
You will work on a rota basis which will periodically include weekends and bank holidays. Seasonal fluctuations will be reflected in the rota.

Events & Activities Supervisor

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. Fort Douglas is an exciting adventure park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, restaurant, and wellness space.

In this exciting role you will provide comprehensive administrative support for our Events and Activities team as well as providing a friendly welcome to our Fort Douglas visitors. As well as dealing with summer camping and events, you’ll be responsible for overseeing our adventure playground, including opening and closing procedures, daily safety checks and daily cash reconciliation. With an organised approach and an eye for detail, you will coordinate event and activity bookings, respond to enquiries, and provide general assistance to the wider Visitor Services team.

• Are you enthusiastic and able to use your initiative when required?
• Can you demonstrate excellent communication and customer service skills to comfortably engage with a wide range of visitors?
• Do you have a ‘can-do’ attitude and flexible approach to work?

Working hours will be 4 to 5 days per week (salary will be pro-rata for 4 days) and will include regular weekend working. Candidates should demonstrate strong admin and computer skills.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com indicating if you are looking to work 4 or 5 days per week.

The closing date for applications is 7 June.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Stores Person

The role

To assist in the provision of stores section services to the Living Collection Department at Edinburgh Zoo in line with agreed procedures and quality standards and in support of RZSS’ vision and mission.

Some of the things you’ll do:

* Ensures food supply comes into the zoo and is delivered to the animal areas each day as a priority.
* Assists in the control of stock levels, including annual and other regular stock takes.
* Maintains stock control records and other stock control activities in line with agreed procedures and standards.
* Issues and transports goods around the park to meet the requirements of the relevant animal sections daily.
* Collects agreed goods, supplies and samples from sections around the park, as well as suppliers, before delivering as required.
* Maintains the safe and clean condition of the stores section and vehicles, and reports all items requiring maintenance as set out in the relevant procedures.

What we’re looking for:

* Educated to standard grade level or equivalent qualifications
* Basic knowledge and understanding of stock control systems
* Full UK driving licence
* Accuracy and attention to detail in record-keeping

Please see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Maintenance Manager

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? Then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Maintenance Manager responsible for ensuring the overall maintenance and safety of the complete attraction. This includes the fabric of the building and building facilities, live actor shows and the Drop-Dead ride. The Technical Manager provides vital support to the attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

What we are looking for

Knowledge of hydraulic and pneumatic systems, electrical principals appropriate to mechanical systems and AC/DC motor application and principals
A fault diagnostic approach to electrical and electronic systems and knowledge of animatronics and ride engineering systems
Experience of planned preventative maintenance systems, Health and Safety procedures relevant to engineering activities and knowledge of building management systems
A positive and self-motivated individual with a strong eye for detail
Someone who takes pride in their work
As Technical Manager you will manage and develop the maintenance team in line with statutory and Merlin standards. You will also support with project management of upgrades to rides and Capex projects, maintaining tight control and spending within agreed budgets.

You will ensure rides, effects, site facilities and the fabric of the building are always safe and in good working order, and that adequate risk assessments and safe systems are developed. You’ll ensure safety checks are undertaken for fire, health & safety, emergency lighting etc, and that any hazards or defects are either rectified immediately or reported as soon as they become apparent.

You will also ensure all statutory equipment inspections are arranged and all ‘in-house’ inspection regimes are implemented, making sure all follow up recommendations are carried out with immediate effect and that all relevant paperwork and signs offs are completed.

This role is permanent and full-time, working any 5 days out of 7. This will include weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

What’s in it for you

Alongside joining a truly inclusive culture where everyone is encouraged to be themselves at work, we also offer:

A salary of circa £30,000 per annum
A discretionary company bonus of up to 12.5% of salary
Access to an employee perks website offering discounts on everything from hotel stays to wellbeing classes
Merlin Magic Pass – allowing you, your family, and friends free entry into our attractions globally!
40% online LEGO discount and 25% off food and retail in our attractions

Social Media & Communications Officer

Scone Palace & Estate has a rare opportunity for a Social Media & Communications professional to drive customer engagement and raise brand awareness across our diverse business. Historic Scone Palace and Gardens is a 5 star rated visitor attraction welcoming tourists and running events. Situated in Perth, Scotland, it is a part of the wider Scone Estates portfolio.

Working closely with our Sales & Marketing Manager to deliver bespoke marketing campaigns to drive customer engagement and sales you will plan and coordinate a schedule of activity across a range of platforms to expand our social media reach and drive online audiences, sales and footfall.

If you have a talent for developing engaging, creative and innovative content for our calendar of social media posts and newsletters and can act as a brand ambassador for the Estate, delivering a consistent brand message across the business this could be your perfect job.

About You

You will be creative and innovative and keep abreast with emerging trends and developments. Equally capable of providing detailed performance analysis to influence future campaigns, you will align and manage bespoke campaigns across all our social media channels. As a strong and detailed planner, you will be responsible for ensuring our channels have a regular supply of quality content aligned to our key messages, events and local community strategies. You will be someone who understands the importance of communicating in the correct tone for our audiences, have an eye for detail and ensure content is consistently within our brand guidelines.

You must be highly organised and able to manage various tasks simultaneously, with exceptional attention to detail. Interest and experience of graphic design is desirable as you will be responsible for shooting and editing smartphone video and photography to support content creation. Additional tasks will include website updates, blog creation and responding to media inquiries.

Salary commensurate with experience.

Cleaner

Hours: Full or Part Time Roles Available. Flexible hours available to fit in with school drop-offs/pick-ups if required.
Duration: Permanent or Temporary Roles Available
Pay: £11.50 per hour

Want to join a friendly, flexible team?

Key responsibilities will include:

– Ensuring that the Britannia tour route and visitor centre are cleaned to a high standard and maintained throughout your shift
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and visitor centre
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers

The ideal candidate will be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike. No professional cleaning experience required, as full training will be provided.

Why work for us:

– 10% employer pension contribution (no employee contribution)
– Flexible hours
– Competitive rate of pay
– Life Assurance
– Complimentary tickets
– Staff discount in the Britannia Gift Shop, Royal Deck Tea Room and The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking

How to Apply:

Please send your CV, or an email, telling us a bit about yourself and why you are interested in joining us to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Ongoing

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Marketing Manager

Marketing guru needed!

This is a fantastic opportunity for a Marketing professional to join the team and deliver our strategic priority to drive visitor yield at the newest addition to our portfolio – The Loch Ness Centre.

You’ll be driving the creative marketing campaigns using customer and market insights and content creation. Leading on the brand and marketing for the attraction, ensuring campaigns coincide with our guests needs, helping generate enquiries driving growth and revenue.

As an ambassador for the attraction, this role will require you to be based in the area to build strong relationships with local organisations and industry bodies, networking and reputation building will be key.

This is a standalone role based at an exciting and refurbished visitor attraction. Whilst you will have support from our support office Marketing team you will be responsible for all aspects of marketing from event planning to strategy, so this role offers huge variety.

If you want to collaborate with a brilliant team and lead a global brand then this is the job you’re looking for!

A Bit About You

You’ll be a creative and experienced marketeer, with a track record in leading successful campaigns across a broad range of channels including digital, print and direct marketing, driving commercial growth. You will be a people person who loves making connections and meeting new people.

Ideally, you’ll come from a tourism, hospitality or leisure background – but if you’re super awesome and come from a different industry we’d love to hear from you!

The ability to analyse and interpret trends, manage budgets and measure the cost/benefits of your activities is a must. Commercially minded, we are looking for someone who is great at spotting a new opportunity to drive revenue growth through new events and product packages.

What’s on offer?

Salary: £30,000

Contract: Full time permanent

There’s lots more! Including: – generous holiday allowance, free health cash plan, day off for your birthday, shopping and cinema discounts, pension scheme, attraction discounts and much more.

Housekeeping Supervisor

Hours: 40 hours per week, working any 5 days out of 7. A variety of shifts, worked between 6am and 7pm
Duration: Permanent
Pay: £12.40 p/h

Want to join a friendly, flexible team?

Key responsibilities will include:

– Overseeing cleaning standards on a daily basis
– Providing training to the housekeeping staff
– Undertaking cleaning duties as required
– Taking inventory of cleaning supplies to ensure sufficient stock levels are maintained

The ideal candidate will be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike.

Why work for us:

– 10% employer pension contribution (no employee contribution)
– Competitive rate of pay
– Life Assurance
– Complimentary tickets
– Staff discount in the Britannia Gift Shop, Royal Deck Tea Room and The Lighthouse – Restaurant & Bar aboard Fingal
– Free car parking

How to Apply:

Please send your CV, or an email, telling us a bit about yourself and why you are interested in joining us to: recruitment@tryb.co.uk.

Closing date: Ongoing

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly

Sales & Marketing Manager

Scone Palace & Estate
Sales & Marketing Manager

Scone Palace & Estate has a fantastic opportunity for a Sales and Marketing professional to drive new business opportunities, deliver strategic priorities and to raise brand awareness across our diverse business. Historic Scone Palace and Gardens is a 5 star rated visitor attraction welcoming tourists and running events. Situated in Perth, Scotland, it is a part of the wider Scone Estates portfolio.

You’ll be responsible for developing our creative marketing campaigns, using customer and market insights to drive sales and run events. You will lead on the brand and marketing of the business, ensuring campaigns align with our strategic objectives, driving growth and revenue.

As an ambassador for Scone Estates, this role will require you to be based at Scone Palace to build strong relationships with the Palace team, with local organisations and industry bodies. Networking and reputation building will be key as you will also be required to represent us nationally and internationally at sales conferences.

The role will report to the Head of Events; however, input will be provided from across the team and owners. You will work closely with, and have support from, our Social Media & Communications Officer. You will be responsible for all aspects of marketing from event planning to strategy and this role offers huge variety.

If you are seeking an opportunity to collaborate with a fantastic team and drive a culturally important brand then this is the job for you.

About You

As a confident communicator who excels at building relationships, you’ll be a creative and experienced sales and marketeer who can demonstrate leading successful campaigns across a broad range of channels including digital, print and direct marketing, driving commercial growth. You will be a people person who loves making connections and meeting new people.

Ideally, you’ll have a tourism, hospitality or leisure background but if you’re an experienced practitioner from a different industry we’d love to hear from you.

You will have the ability to analyse and interpret trends, manage budgets and measure the cost/benefits of your activities. Commercially minded, we are looking for someone who is great at spotting a new opportunity to drive revenue growth through new events and product packages. You must be highly organised with the capacity to prioritise and work concurrently across multiple projects and demonstrate a commitment to customer service excellence.

A full job description and application form can be downloaded from:
https://www.scone-palace.co.uk/work-with-us
Email applications to: HR@scone-palace.co.uk
Scone Palace, Perth, PH2 6BD

Social/Digital Communications Executive

The first whisky distillery in the centre of Edinburgh for 100 years. Inspired by Edinburgh’s rich brewing and distilling heritage, while pushing the boundaries of spirit making with innovative thinking and modern methods. We have so much to say and share, and we are eager to get it out there!

We are looking for someone to lead the charge on creating – and sharing – high quality and engaging content on Facebook, Instagram, Twitter, YouTube and Linkedin as well as exploring newer platforms. Content that reflects our story, our values, our products, and the multiple personalities that make-up Holyrood.

Focused on the creation of high-quality, engaging content through our social media channels, but also supporting the Creative Marketing Manager in wider digital comms activity including website, email and content creation – can you produce and showcase the right words, the most evocative imagery, and absolutely awesome and inspiring video? You must have strong copywriting skills, a firm grasp of grammar, and good photo and video skills.

We are seeking someone who is passionate about what they do, creative in their approach, energetic about the everyday, and focused on storytelling. The quality of what you produce is more important than your professional experience, the ideal candidate must have a genuine interest and demonstrable knowledge of whisky
and spirits.

We’d love to hear from you! Apply by sending a CV and covering letter to: debs@holyrooddistillery.co.uk by 19th May 2023.

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