Full Time

Head Gardener

Pitmedden
Pitmedden Garden and Museum of Farming Life are a vibrant and exciting garden to work within. Its long and varied history underpins the whole estate and its management with the gardens forming a major part of the overall visitor experience. The gardens are always evolving within its historical framework both as a formal layout and as a living work of art.

Pitmedden is known for its Great Garden, originally created in the late 17th century by Sir Alexander Seton. While that framework remains the current main content there has been the recent addition of a major garden development created by an award-winning designer.

The garden is divided by many fine walls with gates and pillars. The main feature of the lower terraces are the Parterres; based on James Gordon’s 1647 designs of the Royal Mile in Edinburgh. Herbaceous borders were added at the time of the Trust’s re-development along with many wall trained Fruit trees and Orchards. The designed landscape extends out to the rectilinear features of field enclosures and drives and overlaid with informal elements such as ponds and dykes. It is lightly wooded with tree belts and small woodlands.

Haddo
Haddo House gardens are a vibrant and exciting garden to work within. Its long and varied history underpins the whole estate and its management with the gardens forming an integral part of the overall visitor experience. The gardens are always evolving within its historical framework both as a plantsman’s garden and as a living work of art.
The formal gardens have resonance with Pitmedden in content and style while having their own character. Annual bedding schemes alongside informal open woodland enhance vistas that permeate to the wider designed landscape of the Haddo Estate.

KEY PURPOSE
This job exists to ensure that the garden and policies of Pitmedden Garden and Haddo House are managed and maintained as nationally recognised gardens of high horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters in line with the Trust conservation procedures and Heritage Garden Management Plan.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

1. Ensuring the conservation and practical maintenance of the garden and policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:

a. Practical horticulture (e.g., managing trees and shrubs, roses, herbaceous plants, vegetable and fruit gardens and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard landscaping; path care, plant propagation; plant sales management, tree care, Arboricultural techniques, care & maintenance of garden machinery, tractors and estate management equipment).
b. Plantsmanship (e.g., the identification, recording (using Plant databases), labelling of individual plants and other collections).
c. Research and development (e.g., research into historical precedents and practical contemporary solutions to inform proposed activities and projects).
d. Interpretation (e.g., through the development and delivery of events such as introductory talks, guided tours or practical demonstrations, contribution to guide-books or leaflets).

2. Ensuring an appropriate management regime of the gardens and policies that includes the management of:
a. Staff: including the Regional Grass Cutter and volunteers (recruitment, induction, development, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards.
b. budgets (setting, phasing, monitoring, pro-active and re-active adjustments) such that both gardens’ finances are sustainable within the context of the wider property budgets.
c. health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers.
d. recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, recycling, carbon reduction, peat & pesticide-use.
e. daily, weekly, yearly and longer-term operational work plans and reporting in the context of the properties’ statements of significance and action plans (and contribution to these action plans) to ensure that activities are prioritized and planned to optimize the use of resources.
f. customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced.
g. Taking a lead property role in monitoring and reporting on hazardous tree inspections
h. administration to enable gardening activities to be undertaken and recorded efficiently.

3. Participating fully in the property’s wider “management team” including
a. supporting the Operations manager strategically and practically with the operation of the properties, and assuming the role of “duty manager” as required
b. taking an active role in promoting the gardens and properties through digital media, events, workshops, presentations, and talks.
c. Managing turf areas, traffic flow and protecting the estate landscape features during major events including supervision of contractors
d. Snow, ice, and storm management
e. Fire and security duties on a rota-basis

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

Visitor Services Assistant – Administration

JOB PURPOSE

You will be responsible for the providing administration support to three properties within the Aberdeenshire North area, including Fyvie Castle, Haddo House & Castle Fraser. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):
• Property correspondence (mail, email and telephone);
• Filing and record-keeping;
• Diary Management;
• Processing membership applications for the sites;
• Meetings support (agendas, minutes, support documentation);
• Cashier duties (reconciliation and recording);
• Data entry of takings, statistics – weekly, monthly and ad hoc;
• Purchase ordering – as required;
• Invoicing

You must be flexible to meet the needs of the property, this will include weekend working.

Department specific – visitor services

• Embody the Trust’s values;
• Provide excellent customer service and care to all staff, visitors and volunteers.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Qualification in business administration – HND or Diploma – or relevant experience.

Experience
Essential
 Cash handling experience
 Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and Powerpoint.
 Possess excellent communication skills (written and oral);
 Must be diligent and accurate with excellent eye for detail;
 Excellent customer care skills
 Well-developed time management and organisation skills – ability to prioritise workload.
 Current driving license

Desirable
 Previous experience providing administrative support to a number of different departments highly desirable.

DIMENSIONS AND SCOPE OF JOB

Scale
• Three large heritage visitor attractions that run both tours of the sites, but also hospitality events, catering and retail outlets.

People Management

• Not a line manager.
• The post-holder will work frequently with the wider property staff and volunteers and regional team.

Finance Management

 No budget responsibility.
• Access to PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Microsoft Dynamics, EPOS.

Visitor Services Manager – Food and Beverage

PURPOSE OF THE ROLE
The role of Visitor Services Manager – Food & Beverage is responsible for the operational delivery of the visitor experience in the catering department at Culloden Battlefield. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. The role is a key member of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. The Visitor Services Manager – Food & Beverage will report to the Operations Manager at Culloden Battlefield.

KEY RESPONSIBILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
• Instil a Health & Safety and Environmental Health culture throughout the catering operation, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the catering department finances are sustainable within the context of the wider property budgets.
• Create a culture of ‘exceptional service, every time’. Delivering a high-quality food offering and a consistently warm welcome within the catering department
• Driving the catering department at Culloden to achieve its financial targets, maximising income, and profitability, using the Trust’s procedures and instructions. The role will strive to be efficient and ensure cost effectiveness in all the work you do.
• The role will ensure high standards of presentation across the property and specifically within the catering department and dining area. You may have delegated tasks within other departments, and you will understand and help deliver your overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
• This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Department specific – catering

• To ensure the planning, preparation, cooking, and presentation of food to the standards required by the Trust for a facility with estimated annual income target in excess of £611K with budgeted expenditure of £434K – total transactional budget responsibility of £1,045m.
• To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.
• To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Food Safety Management Plan.
• Accountable for stock levels and making key decisions about stock control.
• Responsible for analysing sales figures and forecasting future sales.
• Adhering to the sale of alcohol legislation, being a Premises Manager.

Visitor Services Supervisor – Retail

PURPOSE OF THE ROLE

Culloden Battlefield is an iconic historic site within the heritage and tourism sectors enjoying a high national and international reputation as shown by the 80% of visitors who visit the site from overseas. Culloden Battlefield & Visitor Centre which has museum accreditation status houses an important historic collection.

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Culloden Battlefield. Your role will provide world-class welcome/customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor welcome and experience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

In this role the post holder will assist to deliver high quality welcome/visitor experience at Culloden Battlefield (including but not limited to):

• Undertake the induction/ongoing training of staff on all front-of-house procedures, welcoming/customer care and stock management (delivery processing etc.);
• The correct utilization of the Trust EPOS and Midas Systems;
• Cash handling/reconciliation experience;
• To ensure that the department adheres to cash security procedures in line with the Trust policy and to assume responsibility for cash handling procedures within the department;
• To support VSM-Retail in creative merchandising of shop displays;
• A passion for product and best in class product knowledge;
• Supporting the VSM-Retail with all aspects of stock management: stock take, deliveries, and dealing with delivery discrepancies;
• Deputising for the VSM-Retail in their absence as required;
• Delivering an excellent level of welcome/customer service and inspiring team members to adhere to world-class welcome/customer service standards;
• Being a leader within the team and taking a proactive approach to problems;
• Undertaking Duty Management cover as part of a rota along with regular weekend working. Taking responsibility for opening and closing and security of buildings as well as implementing emergency procedures when required;
• Adhering to the sale of alcohol legislation.

SCOPE OF JOB

People Management
• Not a line manager; however, will have a supervisory and leadership role within the Retail team;
• To support team members with CoreHR system;
• Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. Regional Retail Manager North West);
• Will work closely with suppliers and outside contractors;
• Will have regular (daily) interaction with members of the public.

Finance Management
• Not a budget-holder however will be expected to take responsibility for effective management of Trust resources in the allocated areas;
• Share Cash Handling/Reconciliation duties with other senior staff, as appointed by VSM-Retail;
• Train staff in EPOS and cash handling/reconciliation as required;
• To assist the VSM-Retail with accurate stock control procedures (write-off/wastage etc.), stock taking and delivery discrepancies.

Health & Safety, Food Safety, the Environment:
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health & Safety and Environment policies and guidelines, Food Safety legislations and procedures including Waste Disposal and Allergens;
• To record and report all accidents within the location, adhering to Trust procedures;
• To assist VSM-Retail in maintaining appropriate SSoW records are regularly updated;
• To assist VSM-Retail establish and maintain location housekeeping schedules;
• To ensure that all Trust procedures and work instructions are fully understood and practiced by all employees;
• To promote and encourage environmental improvement initiatives as appropriate within the property.

SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the jobholder will need to possess and exercise. In addition, the following is required:

Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard;
• Excellent communication and interpersonal skills.
• Ability to lead in a busy and diverse environment with a focus on welcome/customer service;
• Previous experience in a busy retail environment, in a supervisory role;
• Experience of merchandising retail displays, or willing to undertake training;
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in retail and property needs;
• Demonstrable excellent time management skills and the ability to prioritise;
• Sound awareness of health and safety legislation relating to retail environment;
• Genuine belief in the value of good welcome/customer service;
• Ability to be proactive and to take the initiative;
• Ability to take responsibility for own personal development;
• Competent user of Microsoft Office Products.

Desirable
• Experience with cash handling/working with financial data;
• Current First Aid Certificate; or willingness to be trained.

Tools / equipment / systems
• Access to desktop PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Dynamics, EPOS and Midas systems.

Volunteer Co-ordinator

Scottish Canals are dedicated to to safeguarding Scotland’s crucial canal heritage whilst stimulating business growth, job creation and income generation by helping to create stronger communities, attract new customers and income and working with and through empowered and motivated people.

In partnership with NatureScot and funded by ERDF (European Regional Development Fund), we have a 6 month fixed term opportunity for a Volunteer Co-ordinator to join our Placemaking team to support the organisation in engaging with local communities, volunteers, partners and stakeholders to deliver a volunteer programme based around the Canal network in Inverness.

As Volunteer Coordinator you will be based primarily in The Treehouse, our newly built social, training and activity hub located at the Muirtown Basin in Inverness.
You will manage, lead, coach and develop volunteer group leaders and volunteers for various roles and tasks within Scottish Canals and will work to promote volunteering in general.

As this is a new role, there is an opportunity to be flexible in developing the role and as such you will be a highly organised, driven self-starter with ability to operate independently.

The role is offered on a fixed term basis and attracts a salary of £25,700 p.a. (pay award pending).

The post is Monday to Friday, 37 hours per week although some flexibility may be required for special projects.

Scottish Canals also offers flexible working, a generous annual leave entitlement along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

Primary responsibilities of the role:

The Volunteer Coordinator will develop and deliver Local Volunteer Action Plans by working Asset Management and Operational teams to develop core work packages for volunteers to deliver;

Work with established community group including the Friends of Merkinch Local
Nature Reserve and other partners where appropriate.

Establish a volunteering strategy and programme of engagement activity for community outreach in the area based on the opportunity provided by the Tree House building from its base in the Merkinch and South Kessock community

Liaising with partner groups to develop activities and events throughout the local Scottish Canals network, working in partnership with corporate and individual groups and bodies to support delivery of canal based maintenance and related activities.​​​​​​​

Engagement and talks with Schools to take young people into the greenspace

Skills and employment development through volunteering and awards e.g. John Muir Award for Conservation

Guiding the Volunteers to enable them to work safely to defined standards for the activities they will be involved in completing all relevant registration and safety related documentation.

Skills and Experience:

Experience of working within relevant environment e.g canals / waterways.
Experience of leading a team or Volunteer group.
Good numeracy and literacy skills.
Relevant experience of working with Volunteers and young people.
Relevant awareness of working with individuals or groups with special needs.
Relevant heritage and environmental awareness.
Full clean driving licence
Experience of working with contractors etc
The post holder will have good organisational skills, be an effective communicator and work well as part of a team with a positive attitude and work well as part of a team.

Veterinary Nurse

The role – 6 Months Fixed Term

To carry out veterinary nursing duties in support of our animal welfare strategy and to deliver an excellent quality service in line with agreed procedures and service standards, in support of the Royal Zoological Society of Scotland (RZSS) vision and mission.

Some of the things you’ll do:

* Ensure the health and welfare of animals in your care is managed to the highest standard, considering relevant legislation and best practice animal management and health and safety.
* Assist as directed by your manager in patient treatment, lab analysis and sample transportation.
* Ensure that all vet equipment, lab, pharmacy and vet procedure rooms are maintained in a safe and clean condition.
* Responsible for the running of the pharmacy; ensuring guidelines set out by the Royal College of Veterinary Surgeons and Veterinary Medicines Directorate legislation are met.
* Carry out ordering of equipment, pharmaceuticals and consumables and ensure stock-taking procedures and expiry are all well maintained as per procedures and standards.
* Maintaining liquid nitrogen stock levels, ordering and organising delivery.

What we’re looking for:

* You’ll have a Veterinary Nursing Certificate, Level 3 and a Registered Veterinary Nurse (RVN) and working knowledge of veterinary legislation and best practice.
* Proven practical experience in Mixed (Large and Small animal) practice.
* Experience of working in a small team and the ability to work individually as well as part of a team and demonstrate good organisational and time management skills.
* The ability to undertake basic laboratory procedures in-house. Have experience with current anaesthetic and surgical techniques.
* Full driving licence.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Please visit the RZSS Job Opportunities page for further information and details on how to apply.

Financial Controller

Financial Controller
Scone Estates

• Following changes and developments in the Finance Function an opportunity has arisen for an ambitious, analytical and technically experienced Accountant to join the family business at Scone Estates
• This leadership role encompasses the day-to-day running of the financial accounts team with overall responsibility for the accurate and timely completion of Management Accounts, Year End Financial Accounts and all regulatory compliance.
• The role directly reports to the Finance Director and will require the individual to lead and support the other members of the finance team.
• The successful candidate will have the opportunity to develop the role significantly over time in partnership with the Finance Director. Initial opportunities will be the responsibility for the annual Budget exercise early in 2023, delivering the accounting plan for the proposed business reorganisation throughout 2023, the accounting absorption of a large recently acquired operating subsidiary and the continual development of the new accounting systems.

Duties & Responsibilities

Management and Reporting
• Preparation of monthly KPI and management accounts pack and ancillary reconciliations
• Key point of contact for the year-end financial accounts process
• Monitor, forecast and manage the finances and cash flow requirements to ensure sufficient cash is available to meet obligations as they fall due

Compliance
• Meet necessary HMRC compliance obligations including, but not limited to, Tax and VAT
• Assist in the maintenance of the Company’s accounting records and financial control environment

Other
• Assume line management responsibility for the other finance team members
• Oversight and tracking of the credit control process
• Any other ad-hoc tasks that may arise

Requirements

Qualifications
• Qualified accountant (CA, ACCA, CIMA or equivalent)
• Good current technical knowledge

Skills/Experience
• High levels of accuracy and attention to detail
• Excellent analytical and problem-solving skills
• Significant experience in Sage or other modern SME accounting systems
• Experienced in Excel and other Microsoft Office applications
• Positive, pro-active individual with a strong desire to achieve improvement across the business
• Excellent communication skills, both written and verbal
• Previous Financial Accountant or Financial Controller experience
• Experience in managing a small team

For further details or to apply please contact: anne@scone-palace.co.uk
Website: www.scone-palace.co.uk

Facilities Assistant

Maintenance – Facilities Assistant
Location: The Glenturret Distillery – Crieff
Hours: 40 hours per week. 5 days out of 7.
Contract type: Permanent/Full time
Salary: £23,000 to £25,000 – Depending on experience.
________________________________________
The Glenturret Distillery is recruiting a Facilities Assistant
The Facilities Assistant reports to the Facilities Manager and is responsible for providing support to ensure facilities services are provided in an effective and efficient manner, as well as being the initial point of contact for the Facilities department.
Expectations
The Facilities Assistant will be responsible for the day-to-day maintenance and operation of the buildings/areas to which they are assigned. This is a position which requires the candidate to be able to communicate effectively daily. The Facilities Assistant must be flexible in their approach and be willing to adapt to meet the ever-changing needs of the business in accordance with the company policy and procedures. It is essential that you have the ability to work as part of a team, also the capability and confidence to work on your own as required.
You should possess strong communication skills, be well organised with the ability to resolve problems. The role requires you to be resourceful and self-motivated. Working both internally and externally, sometimes in customer facing areas, you are expected to be friendly and approachable.

Required Skills
• Must fall into the required shift pattern as deemed suitable to meet business requirements.
• Have a flexible approach to the role.
• Proven customer focus and service skills.
• The ability to prioritise workload effectively, with good organisational skills.
• Detail conscious.
• Able to work from own initiative.
• Good awareness of Health and Safety legislation.
• Excellent time management skills.
• Good communicator.
• Computer literate.
• Driving licence is essential

Health and Safety responsibilities
• Always follow company policies and procedures.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager.

What is on offer for you!

Fantastic career and development prospects.
37 days holiday per year.
Double matched workplace pension.
Death in service assurance
Uniform supplied.
Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique, The Glenturret Café, and The Lalique Restaurant.
Performance and Company bonus.
Free onsite parking.
Cycle to work scheme.
Discount on gym membership.
Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink.
Access to an employee assistance programme.
Use of the Association of Scottish Visitor Attraction membership cards (ASVA).

Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

Working to the highest standards underpin everything that we do at Glenturret.

The Glenturret provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to general legal requirements, The Glenturret complies with, state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

To apply for this opportunity please email a current CV along with a covering letter to mandy.ingram@theglenturret.com

Brand Home Guide

Additional Job Description
Brand Home Guide

Talisker Visitor Centre

Permanent –Part-time and Full-time Annualised Hours

Discounted shared accommodation – double room (subject to space availability)

 

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role

This is an exciting opportunity to join the talented team at our Talisker Visitor Centre as a Brand Home Guide.
 
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an exceptional and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
 
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our world-class visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

You’ll help with the planning and implementation of special events throughout the year.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo. We would also be able to offer discounted shared accommodation at Talisker (limited spaces available).

Please note that roles are available on a full-time/part-time and permanent/6 month fixed-term contract basis and are comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Talisker distillery. 

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

  

CHARACTER IS EVERYTHING

Primary Location: Talisker Visitor Centre

Assistant Manager

Assistant Manager

Oban Visitor Centre

Permanent – Full Time

Closing date – 3rd January 2023

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Oban is an iconic visitor centre providing extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. This role comes with the responsibility of providing diligent and quality service to visitors and the team. You oversee day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritising time on the shop floor in order to encourage the team to deliver extraordinary service.

You will be passionate about crafting outstanding and unforgettable customer experiences in the safest and most compliant environment and reporting on the delivery of key performance indicators.

This is an integral role responsible for ensuring all Brand Home activities operate in a safe and compliant manner. You will be responsible for embedding safe systems of work and will lead the Brand Home compliance agenda with support from the central functions and the Regional Brand Home Manager. The Assistant Manager will have a major focus on compliance and will be the main onsite point of contact between the Distillery operations team and Brand Home teams, leading these relationships to build a one team culture and an effective working relationship.

As a member of the management team, you will be responsible for coaching, mentoring, and encouraging Brand Home Lead Guide and Guides and supporting with crafting focused development plans for the team.

The role holder will assist the Regional Brand Home Manager with all safety and compliance functions, facilities management, hosting external and internal auditors, contractor management, run risk agenda, liaise with the team, attend site-based compliance meeting, handling training records, and overall support the Malt Brand Home operation.

This role will require weekend, evening and on-call work, with opening and closing responsibilities.

About You

This is the perfect position for someone with experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry. You’ll be an inspirational leader and empower others to work together with a positive and enthusiastic approach and the drive to develop, support, train and encourage your team to strive for the best and ensure that you are all set up for success.

If you are a Retail/Hospitality Manager looking for an opportunity within our Brand Home, we’d love to hear from you!

With a strong understanding of leading and driving a risk compliance agenda and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within compliance operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Assistant Retail Manager

Assistant Retail Manager
Royal Lochnagar Visitor Centre
Permanent – Full Time

Closing date – 5th January 2023

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Royal Lochnagar is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering extraordinary and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

As the Assistant Retail Manager, you will be passionate about ensuring that store operations are running smoothly, efficiently and to a world-class standard. You will be a motivating presence, creating a collaborative work environment and leading the team in terms of operational excellence, ensuring scheduling, deliveries, inventory, communications and compliance are maintained for the store.

You will assist the Regional Brand Home Manager with all on-site retail functions, including oversight of retail operations, staff scheduling, inventory and stock control, opening and closing, pivotal initiatives, systems guide, and overall support the Brand Home operation.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking. As a line manager you will be responsible for coaching, mentoring, and encouraging the Brand Home team and crafting focused development plans for your direct reports.

This role will require weekend and evening work, with opening and closing responsibilities.

Following training completion, this role will involve on-call duties as part of the duty management team rota covering both the Brand Home and Distillery. When on-call you will be required to be within driving distance of the site to attend call outs .

About You

This is the perfect position for a dedicated individual with experience in fast paced retail environments and facilitating extraordinary customer experience through operational excellence. With shown retail operations management experience within a retail or hospitality brand, you will have a consistent record of customer service, delivery of targets and leading engaged and passionate teams. Interested in technology and retail innovation, you will have the ability to solve sophisticated problems in order to create unforgettable customer experiences.

You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Visitor Services Manager – Food & Beverage

CONTEXT

The Food & Beverage Manager is responsible for the full catering operation within Brodie Castle & Estate. This is currently 2 distinct catering outlets, one located in the Castle serving a traditional café menu, with c50 covers indoor seating and c60 covers of outside seating. The other catering outlet is located within Playful Garden with a distinct family aimed, sweet treats offer. This outlet has c60 covers indoor and currently c30 outside covers, although this has potential to be much larger. There are also 2 mobile catering units on site, these provide catering for larger events and again have potential for further use. The Catering Manager will be expected to develop the offers of all outlets to best suit the audience, maximise income potential and visitor experience within these settings. The Estate also hosts corporate events and weddings and contains 4 holiday cottages. The role can develop offers around these areas to further deliver income and experience.

Brodie Castle is set within a 75 acre “policies” estate, it is the ancestral home of the Brodies of Brodie and consists of a number of listed buildings including the main 16th century Z plan Castle, stables, walled garden, gate houses and gardeners bothy, as well as a number of estate houses currently used as holiday lets. The Castle consists of dressed rooms used as a guided tour visitor experience and houses a significant collection. Within the Castle is the main catering outlet and retail facility as well as housing the main estate offices. There is also the Lairds wing, a luxury 7-bedroom holiday let within the Castle.

The wider estate consists of a nationally significant designed landscape with Victorian Shrubbery, tree lined avenues, commercial forestry, agricultural land, and mature mixed woodlands surrounding a manmade lake. Within the old walled garden is a Playful Garden, consisting of imaginative play area, formal gardens, and the national daffodil collection.

KEY PURPOSE

The purpose of the role is to support the conservation of Brodie Castle & Estate by generating income through food and beverage operations whilst delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies, and procedures.

KEY RESPONSIBILITIES

Visitor Catering Experience
• Overall responsibility for the management and delivery of the catering facilities at Brodie Castle & Estate. This includes, but is not limited to, the Castle Café, Playful Garden Pavilion and 2 mobile catering units
• Ensuring innovative ideas and current trends in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget are met
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• Being visitor/customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs

Health & Safety, Food Safety, the Environment
• Ensuring that the operation meets statutory requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• Conducting Food Safety and Health and Safety Risk Assessments and ensuring that all standards and procedures with regards to Hygiene and Safety are established and
• Recording and reporting all accidents within the location, adhering to location and company procedures
• Ensuring all equipment is well maintained and is in good working order
• Making recommendations for renewal and replacement of equipment when required.
• Establishing and maintaining location cleaning schedules
• Ensuring that all Trust procedures and work instructions are fully understood and practiced by all employees
• Promoting and encouraging environmental improvement initiatives as appropriate within the business

General Responsibilities
• Managing food and beverage operations including the following:
o staff and volunteers (recruitment, induction, development, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards.
o budgets (setting, phasing, monitoring, pro-active and re-active adjustments) such that finances are sustainable within the context of the wider property budgets.
o health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers and visitors,
o recognition of the Trust’s Environmental Policy with respect to sustainable activities, including energy and water use, recycling, use of “environmentally-friendly” products for e.g. cleaning regimes, food-miles and waste etc.
o daily, weekly, yearly and longer-term operational workplans and reporting in the context of the properties’ statements of significance, annual operating plans and action plans (and contribution to these action plans) to ensure that activities are prioritised and planned to optimise the use of resources;
o administration to enable all activities within the post holders’ remit to be undertaken and recorded efficiently within Trust policies and procedures.
• Undertake other duties as and when required to support the overall operation of Brodie Castle & Estate as instructed by the Operations Manager. This will include regular weekends as Duty Manager for the property.

SCOPE OF JOB

People Management
• Line manager of a Catering Supervisor and seasonal Visitor Service Assistants
• Will work closely with other property colleagues and will have regular interaction with other technical/specialist advisory colleagues based in other locations and departments
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Will have frequent interaction with suppliers and contractors

Finance Management
• Is a budget-holder, accountable for the food and beverage operations and budgets; combined budgeted income of more than £300,000 per year plus food and beverage income from events
• Will regularly use computerized finance system for the raising of purchase orders for the supply of goods and service, producing finance reports, monitoring, and setting of revenue budgets and managing capital project work

Scale
• A significant amount of time spent in the role is non-desk-based and the role-holder can expect to be actively present in most areas of the Castle throughout a working day (as well as, on occasion, being at other parts of the property and off-site for meetings etc.
• Will regularly use a wide range of ICT equipment including two-way radio, mobile phone, land-line phone, email, scanner, laptop/PC, printer etc.
• Will be required to work flexible working patterns and hours including evenings, weekends, and public holidays. As part of the role and as a senior member of the team, there will be an expectation that the post holder would attend work at short notice if operational needs demand and circumstances allow)
• Required to be the Premises License Holder as per the Licensing (Scotland) Act 2005

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Experience of catering management
• Used to an ethos of target-driven assessment, with demonstration of results
• Significant previous experience in a customer facing, service environment
• Significant experience managing, leading, coordinating and developing a team with varying remits and professional competences
• Previous experience of developing projects for specific areas of work/ improvement
• Demonstrable skills in successful budget and financial management, combined with clear evidence of commercial awareness and previous sales experience
• Excellent interpersonal and communication skills and confidence in dealing with a wide range of staff, visitors and other stakeholders, with a friendly, confident manner
• Experience in managing people and projects within a complex stakeholder environment.
• Strong knowledge of Microsoft Office applications: Access, Excel, PowerPoint, Word
• Ability to manage time efficiently and effectively in an environment of changing priorities
• To hold, or, have the ability and willingness to hold a Scottish Personal Licence Holder’s Certificate and Personal Licence
• A full clean driving license valid for the UK and access to a vehicle suitable for use on Trust business (with appropriate business insurance)

Desirable
• An understanding and experience of food and beverage operations within an historic/heritage environment
• A genuine understanding of, and belief in, the work of the National Trust for Scotland
• A post-graduate management qualification or equivalent experience

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