Full Time

Hours: Full Time, Mon – Fri (Office based min 4 days)
Duration: Permanent

We are looking for an HR Systems Advisor to join our happy and supportive HR team. You will help provide HR support to The Royal Yacht Britannia, a leading five-star visitor attraction, and sister ship, Fingal, our award-winning five-star hotel.

Benefits:
– 6.6 weeks/33 days pro-rata, annual holiday entitlement.
– 10% pension (no contribution from employee) with option of contributing up to a further 5% which will be matched by the Company.
– Opportunities to buy/sell annual leave.
– Cycle to Work scheme.
– Up to one week/5 days pro-rata, long service holiday entitlement.
– Performance and loyalty payment scheme.
– Free car parking.
– Life Assurance.
– Employee Assistance Programme.
– Complimentary tickets and staff discount (Britannia, Fingal Hotel and other luxury hotels).

The HR Systems Advisor Role
Reporting to the Senior Human Resources Manager, you will be a key member of a team of four HR professionals, based aboard Britannia.

The current primary focus of this role will be about managing and developing our HRIS (PeopleHR), ensuring we are optimising its efficiency to meet both the business’ operational needs and strategic goals.

This will involve:
– Using PeopleHR to develop processes, solve problems creatively and make efficiencies.
– Becoming a subject matter expert in PeopleHR.
– Be an initial point of contact for supporting managers with the product.
– Training and coaching users of PeopleHR across the business.

Over time, this role will also lend itself more to supporting and advising managers with generalist HR issues e.g. policies and procedures, absence management and all other parts of the employee life cycle.

Personal Qualities
To excel in this role, you will need to be a proactive problem solver; have strong team working and communication skills; an eye for detail; good organisational skills; and a positive and flexible approach when managing a busy and varied workload. It is also essential that you are passionate about internal customer experience and have a very good sense of humour.

Essential Experience
– Previous experience of working with an HRIS, ideally PeopleHR or other Access products.
– Comfortable with using IT systems, particularly Microsoft Excel, efficiently and effectively.

Qualifications
– HR Certification through CIPD (preferred).

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

How to Apply:

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of HR Advisor to: Jane.Marr@tryb.co.uk.

Closing date: Wednesday 4 December

Interviews will take place w/c 16 December

No agencies please.

Full time, Permanent
Salary £29,888 – £32,602 per annum (from January 2025)
Plus generous benefits package

About the role

If you have supervisory experience working in a public facing role using excellent customer service and communication skills, then we want to hear from you. We’re looking for an experienced Supervisor to lead and motivate a team of approximately 45 Visitor Assistants working across all four of our amazing Galleries based in the heart of Edinburgh.

You’ll be part of our enthusiastic and dedicated team responsible for enabling our visitors to explore, experience and enjoy the National Galleries of Scotland.

As a Visitor Assistant Supervisor, you will lead by example providing an exceptional welcome and seize all opportunities to grow income by encouraging donations, promoting the benefits of membership, and selling tickets for exhibitions. 

The difference you’ll make

In all that you do, you’ll support the delivery of an exceptional visitor experience through strong and motivational line management. Working with the Operations Manager and the other Visitor Assistant Supervisor you will:

– Assist in managing the team respond to visitor enquiries and feedback (in person, by phone and via email).   
– Provide direction to your team to ensure the best possible welcome and experience every time we engage with our visitors and colleagues.
– Supervise and develop the Visitor Assistants to deliver against income targets for donations, Friends scheme recruitment and ticket sales.
– Create efficient and effective staff rotas to ensure the team are resourced and equipped to deal successfully with enquiries and customer engagement.
– Assist in creating a culture of creativity and commercial awareness. 
– Communicate effectively and proactively across departments, gathering, and sharing information with other visitor-facing colleagues.  
– Follow departmental cash handling procedures and perform accurate reconciliations.  
– Ensure all customer data is collected in line with GDPR and our guidelines. 

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Whilst an interest in art would be great it’s not essential. However, you must have practical experience of successfully supervising teams within a visitor experience, Retail and/or customer service organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information and achieve sales. 
– Strong proven direct sales experience, achieving sales targets and competence in using sales operating systems. 
– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills
– Ability to prioritise your own and the team’s workload.
– Excellent communicator with outstanding interpersonal and written skills.
– High degree of IT skills, proficient in MS Office.
– Accurate with figures and experience of cash handling and other methods of payment.

Please apply directly via our careers portal. Applications via email will not be accepted.

Closing date is 12 noon on Monday, 02 December 2024.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Events

To develop an events programme that drives revenue, whilst maintaining the reputation of the Trust, and raising the profile of the 3 sites.

To supervise the set-up, stewarding and break-down of events.

To be the point of contact for all events, maintaining and recording all communication, dealing with queries and informing relevant departments of planned activities.

To develop and manage relationships with potential and existing clients, including all enquiries.

To ensure good housekeeping of the event spaces and managing equipment and supplies to ensure the operational efficacy of all 3 sites.

To develop and manage the event business alongside the properties drive for sustainability

To actively feedback visitor comments to line managers to develop and improve our offer,

To work closely with other departments in all 3 sites as needed.

Supervise services provided by third parties (eg. Suppliers to adhere to Trust policies and procedures ensuring that efficient arrangements are made for the delivery of the events).

To provide a consistently high standard of visitor care at all times

Welcoming event guests to the site in a friendly, efficient and knowledgeable manner.

Coordinate, supervise and participate in the staffing of events and functions and support team on site during events.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

Providing information about the sites, and their history.

Promoting National Trust for Scotland brand to include our Membership scheme, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Health and Safety

To ensure sites meets with Health and Safety legislation in all events, including set up and break down.

Demonstrate responsibility and accountability for H&S relating to visitor services and site activities.

To use any personal protection equipment as provided and directed by your line manager.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Combine responsibilities across the following areas of work by facilitating and overseeing daily the work of others, i.e. team members, visitors, contractors and volunteers

Nature conservation.

Assist in the management and care of the conservation grazing fold (mixed fold of cattle, goats and horses)

Survey wildlife and countryside habitats and feed this knowledge into projects and management decisions.

Assist with the maintenance and management of habitats, wildlife, and countryside estate infrastructure on a day-to-day basis (e.g.: paths, gates, signs, vegetation management) to achieve ecological, visitor service and safety outcomes.

Visitor Services.

Provide information to visitors to encourage and help people get more out of their engagement with natural heritage and give more back to it including “upselling” (e.g.: of membership, guided tours, specific events) using face-to-face presentation and/or by other means of interaction.

Community engagement.

Working with the Visitor Services Manager (Estates) to communicate with local stakeholders, businesses, local / regional agencies and others to increase understanding of their and our aims and develop collaborative working relationships/partnerships to help deliver the Trust priorities.

Learning.

Deliver and develop educational and outreach activities and develop an events programme on site or to the local community to promote the site’s cultural and natural heritage and to communities of interest including for volunteers.

Other responsibilities specific to the role.

Support VSM Estates ensuring daily and weekly record keeping updates

Organise, facilitate and deliver training to support estates team Visitor Service Assistants

Duty Manager on a rota system

Management of practical conservation and wildlife recording.

Develop and deliver visitor safety in the countryside.

Engagement and involvement with projects as required.

Embody the Trust’s values.

Assistant Venue Manager
Contract Type: Permanent
Grade: FC06
Salary: £29,508 – £32,437 per annum
Hours: 36 hours per week
Location: Rothes Halls, Glenrothes
Job Reference: ON000538

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as an Assistant Venue Manager within Rothes Halls. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue.

You will be a key front facing figure, responsible for the promotion of all services within Rothes Halls and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe. As a member of our Operations management team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience across all areas of the venue (Theatre, Library, Catering and Meetings, Incentives, Conferences and Events (MICE)). A keen passion to drive business by taking the team on a journey that is OnFife.

This is a full-time post, your days and hours of working will flex to meet the business needs and this will include weekend and evening working.

You can view the full job spec on our current vacancies page on our website.

About You

You’ll be an experienced approachable people manager who thrives at a challenge, excels at building strong relationships and has a passion for providing excellent customer service, ideally within a hospitality or visitor/customer facing venue. You’ll also have strong IT skills along with an understanding of Health & Safety in the workplace and reporting

How to Apply

If you would like to find out more information about this role before applying, please contact Jackie McKenzie, Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be found on our current vacancies page on our website.

The closing date for applications is 9am on Thursday 5th December 2024.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

“The Glenturret, Scotland’s Oldest Working Distillery brings together the hard-won wisdom of generations of distillers with the imagination of contemporary masters to craft whisky moments to treasure in spirit and glass”.

Owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. We will never forget our heritage, values and artisanal methods, yet we look to the future through innovation, and industry-leading practices in an inclusive, progressive, and highly spirited working environment.

The Supply Chain and Procurement Manager is responsible for managing the flow of goods through the company’s supply chain to ensure seamless delivery and achievement of project goals. Reporting to the Financial Controller, this role includes planning and demand management, procurement, production planning and inventory management.

We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves. And we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.

About you:
The position requires excellent communication skills with strong attention to detail and exceptional organisational skills.

We are looking for a resourceful and determined individual who is a persuasive and effective negotiator, demonstrating strong analytical and problem-solving skills and commercial awareness.

You have previous work experience in Supply Chain Management, preferably in the Drinks industry,
and a demonstrable track record of production/ material resource planning and project management.

Being a small but busy distillery, the incumbent will be expected to step in and be hands on when required.

What is on offer for you:
• Fantastic career and development prospect
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique and The Lalique Restaurant
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

The Operations team is responsible for the daily operation and visitor experience of V&A Dundee. The objective of this team is to operate the Museum to optimum levels of efficiency and excellence, to create a world-class visitor experience, which supports the Museums mission as Scotland’s design museum.

We are looking for a person who loves buildings, how they function and being able to assist in the operation, maintenance, cleanliness of V&A Dundee.

A high degree of flexibility will be key to this role, we seek an organised and enthusiastic individual who must enjoy working in a fast-paced, collaborative environment.

Duties and Responsibilities:
Help and carry out both reactive and scheduled work (PPM) to maintain the site to the highest standard

To complete daily facilities and health and safety checklists, reporting issues to the Facilities or Duty Manager and liaising with Dundee City Council to ensure the appropriate contractor is used

To identify and undertake general maintenance and janitorial tasks including any function that promotes the smooth running of the facility

Carry out weekly testing of life safety systems, and systems that our visitors use. (such as door controls, pull cords etc)

To enter items into the asset register as well checking and updating the asset register

To assist with the planning and organisation of maintenance contractors, enabling access and escort contractors around the premises, completing Maintenance and contractor logs as required

To ensure that external grounds are kept clean, tidy and safe. That main pathways and entrances are cleared and safe in inclement weather conditions

Cleaning of specialist areas on an ad hoc and scheduled timescale, such as water features and wall slats

Oversee waste management, ensuring the waste room is kept in good order and is clean. Arranging uplift of ad hoc waste, confidential waste and special waste

To assist in the set-up of events, meetings, training and any other occasions

To maintain Health and Safety precautions in all working areas and to comply with good practice, policies and procedures, in particular, COSHH, Risk Assessments, Electricity at Work, Safe Systems at Work, Manual Handling and safe use of equipment

To attend training as appropriate and to keep all necessary skills up to date

Maintain operations stores, manage stock of equipment, and to order consumables

Implement the 5s standard and ensure the upkeep of all plant-rooms and back of house work areas, reporting any non compliance to the Facilities Manager or the Head of Building Operations

Ensure familiarity with the Building Management System (BMS) and the monitoring of Electricity, water and environmental conditions, liaising with the Facilities and Exhibitions department heads as appropriate

Undertake role as a Fire Marshall during evacuations, and perform evacuation duties were requested

Undertake duties as a weekend on call keyholder for the building, reporting issues to Dundee City Council – out of hours staff when appropriate

To find out more, please visit our website.

JOB PURPOSE
To support the Travel Trade and Hospitality department on informatics, archiving, communications with internal and external stakeholders and general administration of bookings .
Under the supervision of the Travel Trade Executive/Manager, manage and deal with all the financial processes related to invoicing and procedures for Travel Trade , with a particular focus on improving business performance through the creation of new processes and procedures

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Main Duties Operations Executive ,to provide general support to the Trust’s Travel Trade and Hospitality team , and under the supervision of the Travel Trade Executive/Manager – which would include:

• Overseeing the whole invoicing process of Travel Trade bookings (creating invoicing system, checking vouchers, getting in touch with properties and clients for clarification) and assisting with the administration of Venue Hire enquiries
• Assisting other team members (with TTH and wider CE team) with other financial and administrative duties such as raising MasterCard and other POs as required – receipting these orders and working with Finance to resolve any invoice queries
• Administering all central travel trade and Venue Hire enquiries and bookings, including creating systems and procedures to improve efficiency of Travel Trade operations .
• Optimising Travel Trade Booking Systems in order to maximise revenue and profitability
• First point of contact for enquiries from clients and properties to the TT&H team including reviewing and distributing electronic mail, managing three inboxes, maintaining the team SharePoint site, electronic filing etc.
• Reporting : Creating a suite of reports providing the team with crucial business information allowing the department to make better and more informed decisions on business development activities , opportunities and challenges
• Advice : Giving regular advice and support to both the central TTH team and to property teams on how best to manage and facilitate bookings . Supporting colleagues across the organisation with specialist advice and practical guidance with regards to travel trade bookings
• EPOS : Working closely with the Travel Trade & Venue Hire Head of Department, taking an active role in the design and implementation of the new EPOS system for procedures related to Travel Trade
• Policies and procedures : Working very closely with the rest of the team to draft and develop new and/or improve Travel Trade & Hospitality procedures (CRM, Spreadsheet, maintenance of databases, T&C, etc)
• Business development : Taking an active role in helping and supporting the team with business development activities such as attending trade shows, and on occasion, represents solely the Travel Trade team during familiarisation visits with Tour operators .
• Sustainability : creating and supporting others’ financial/commercial initiatives that ensure the department’s drive for sustainability
• Stakeholder management :
o Maintaining strong working relationships with VSMs and OPs in the regions, national support teams and trade clients to promote effective working, provide advice on travel trade processes and foster compliance with Trust policies and processes.
o Acting as general support for TT&H Team as needed – this may include holiday cover, collating data, etc
o Managing client relationships to ensure consistency and continuity of the booking system

Scottish Canals are the custodians of the nation’s canal network and surrounding estates.  Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities.  We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future. 

We currently have an exciting opportunity for an Estates Surveyor to join our Estates and Placemaking Team in Glasgow or Falkirk. You will support in the day-to-day asset management of Scottish Canals’ varied portfolio across the canal network.

The role is offered with a starting salary of £45,621 (Band F). Scottish Canals operates a hybrid working pattern for office staff.

Working hours 37 hours per week, Monday to Friday.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

The main duties of this role include.

Asset management of all leases, third party trading agreements, ground leases, surface water discharge agreements and any other commercial contracts relating to our property assets.
Undertaking commercial negotiations, including property acquisitions and disposals, marketing, lease negotiations, rent reviews, rating, insurance and dilapidations.
Property maintenance – supporting the Facilities and Estates Managers in ensuring the portfolio adheres to statutory compliance legislation and co-ordination of day-to-day maintenance and repairs.
Liaising with stakeholders and externals consultants in a professional manner
Responding to general property enquiries, providing a high level of customer service
Creating plans and examining title ownership
Upkeep of the property database, invoicing, and debt management in line with departmental budgets and processes.
Supporting the Third-Party Works process, negotiating and documenting appropriate Licences or agreements

Qualifications and knowledge required:

Degree educated in relevant discipline.
Membership of RICS or equivalent professional body is essential.

Skills and experience required:

Previous experience of using a Property or Asset Management system would be advantageous.
Team player with good communication skills.
Proven ability to deliver excellent customer service.
Proficient in the use of Microsoft Office.
Current UK driving licence essential

Qualities & abilities required:

Attention to detail.
Ability to manage and prioritise workload and work to targets and deadlines.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Glasgow Life is looking for a Senior Development Officer to join us on a full-time and fixed term contract for a period of 3 years (end of Dec 2027). As Senior Development Officer, you will be joining our ambitious Development and Fundraising Team. You will be part of a dedicated team, which generates external funding for important and inspiring projects.

Your focus will be to support a major capital fundraising campaign to redevelop an iconic Glasgow Museum. The People’s Palace will undergo a transformational refurbishment project to create a community-led museum that builds on our ground-breaking approach of involving and empowering people. You will support the vision to create one of the world’s most socially engaged and internationally significant local museums.

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
As a Senior Development Officer, you’ll be an integral part of the team and will secure funding from a range of external funding sources including Charitable Trusts/Foundations and major donors. Partnering with significant donors and funders, you will work with ambitious colleagues to create compelling proposals to develop funding bids and proposals and to cultivate long-term donor relationships. Reporting to the Head of Development you will work alongside an established team.

The candidate
If you’re interested in joining us as a Senior Development Officer, you’ll need:
• Degree or relevant fundraising qualifications and considerable experience of working in a fundraising/development office.
• Track record in raising five and six figure levels of philanthropic funding from Trusts and Foundations, major donors, statutory sources, and other external funders.
• Experience of securing funding for capital appeals and projects.
• Experience of preparing successful and compelling fundraising applications, proposals, and donor reports.
• Experience of managing relationships with funders and of developing effective stewardship and cultivation programmes.
You can read the full person specification for this role under the ‘Job Attachments’ section.

Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date Friday 8th December and interviews are provisionally scheduled for 11th & 12th December

Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!

For Fixed Term Roles – If offer is made to internal employee (Glasgow Life or Council Family), at the end of the temporary period, eligible employees, if agreed will have a right to return to a role at their substantive grade within the council family.
Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see https://www.glasgow.gov.uk/jobevaluation for more information.

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

The Marketing Manager will develop and implement integrated insight-driven marketing campaigns to build a strong brand profile for V&A Dundee and support income generation by driving visits to the museum, exhibitions, events, shop and Tatha Bar & Kitchen.

This dynamic, fast-paced role promotes V&A Dundee as a must-see international visitor attraction, through a performance-led approach, actively developing growth audiences, taking through the funnel to conversion.

Duties and Responsibilities
– Create and implement effective multi-channel marketing campaigns to develop audiences and drive visits to V&A Dundee exhibitions, events, shop and Tatha Bar & Kitchen.
– Use audience insight and all available data to inform integrated, insight-driven marketing through a performance-led approach, maximising the use of CRM systems and automation.
– Maximise income generation by working with the Membership and Retail teams as well as catering partners on collaborative marketing and promotion, ensuring this is brand-aligned and integrated across V&A Dundee activity.
– Deliver a broad range of marketing activity across print, online, partner promotions, e-marketing, social media, and advertising, including development of micro campaigns to reach new audiences.
– Monitor and report on campaign performance for owned and paid channels to learn from past activity, iterate and constantly improve marketing outcomes.
– Manage the cross-organisational What’s On process, ensuring a smooth promotion pipeline to maximise the reach and impact of each event
Manage external designers, media buyers, creative agencies, copywriters and distribution houses.
– Develop strategic partnerships with leading industry brands including hospitality and accommodation providers, transport providers, online travel agents and review sites.
Liaise with city tourism partners to ensure V&A Dundee is embedded in city-wide marketing initiatives
– Play an active role in internally championing the V&A brand, helping embed it across the organisation
– Be available out-of-hours to undertake planned activity on an occasional basis.
– Any other duties determined to be reasonable for this position.

Person specification
Essential
– An experienced digital marketer with hands-on marketing experience of running successful paid campaigns
– Proven understanding of managing a high-profile brand or a large public-facing organisation
– Proven experience of developing and implementing successful multi-channel, multi-market campaigns which deliver to organisational objectives, targets and KPIs.
– Ability to write standout, engaging copy
– Proficient in relevant campaign management and analytics tools such as Meta Business Suite, Ads Manager, Google Analytics, Google Search Console
– Demonstrable experience of working with Email Service Providers and CRM systems (ie. DotDigital and Spektrix)
– Experience of working with CMS to update event/campaign landing pages (ie. Storyblok)
– Creative approach to problem solving
– Strong network of contacts in marketing, lifestyle and leisure industries to generate partnerships
– Communicates with credibility and authority to help others hit deadlines and fulfil briefs
– Self-motivated, proactive and willingness to ‘go the extra mile’
– Relevant degree or post-graduate qualification or equivalent significant experience

Desirable

– Knowledge of the cultural, creative, tourism or education sectors.
– Knowledge of Google Ad Grant for charities
– Experience of audience segmentation models
– Experience of ecommerce platforms, such as Shopify
– Understanding of the tourism ecosystem, trends and opportunities.

Full-time, Permanent
Salary £29,888 – £32,602 per annum (from January 2025)
Plus generous benefits package
Hybrid / flexible working

About the role

Are you a confident and well organised project co-ordinator? Do you have experience coordinating multiple projects? Do you want to work in a creative organisation with a focus on continuous improvement? This role might be ideal for you.

It doesn’t matter if you think the Glasgow Boys is the name of a boy band or you don’t know your Dalí from your Degas. However, you must excel in project coordination and administration, with strong organisational and time management skills being crucial.

In this new position, you’ll play a key role in supporting the delivery of projects across the organisation by providing essential administrative assistance, optimising integrated plans, and balancing resource allocation to align with priority objectives.

You’ll have a proven track record in scoping projects, supporting the development of business case benefits, and assisting with the delivery of complex initiatives. You will be relied upon for your expertise in planning, forecasting, and managing resources and budgets across multiple projects. You’ll enjoy working with a wide range of projects and balancing competing demands effectively. Problem-solving will be a core part of your work, ensuring the smooth execution of projects while addressing challenges effectively.

The difference you’ll make

We have an ambitious programme aimed at enhancing the care of our world-class art collection and our people, continually improving our visitor experience. This involves a wide array of improvement projects throughout the organisation, ranging from major capital initiatives like the Art Works to exhibition and loan programmes.

We constantly strive to improve our engagement with audiences and empower our colleagues to achieve their full potential. Our commitment to continuous improvement involves developing and delivering multiple projects simultaneously. Efforts also focus on optimising operations in areas such as improvement plans for our estates, security and IT, income generation, equalities, environmental response, and wellbeing.

Reporting to the Projects Office Manager, you’ll help implement our project management methodology and processes. You will champion continuous improvement by promoting the efficient use of skills and resources aligned with organisational priorities. Through collaboration, you’ll ensure that our improvement plans are both effective and impactful.

Your duties will include:

– Supporting project managers through the 4 phases of our project methodology.
– Ensuring the project managers maintain comprehensive project documentation, including project plans, status reports, risk logs, and issue logs.
– Working with project leads producing reports and making recommendations about potential risks, resource constraints and achieving target project benefits.
– Ensuring that key programme and project-related documents are available to colleagues and that decisions are accurately recorded.
– Preparing and distributing meeting agendas, minutes, and follow-up action items for the Project Board.
– Working with the Extended Leadership Team to produce executive reports on the overall Integrated Programme, highlighting key information and recommendations to the Leadership Team, so they know where decisions need to be made to ensure projects are delivered on time to realistic targets.
– Providing project support to operational leads to enable them to scope, plan and deliver their project targets successfully.
– With the Projects Office Manager, ensuring that improvement initiatives are executed effectively and efficiently.
– Serving as a point of contact for project-related inquiries and communication.
– Facilitating communication between project teams, stakeholders, and senior management.
– Providing regular updates to stakeholders on project progress, risks, and issues.

Who We Are Looking For

To succeed in this role, you will need the following range of knowledge, skills, and experience:

– Proven experience in supporting the co-ordination of a range of projects.
– Excellent project co-ordination and administration skills with experience in scoping, supporting the development of business case benefits, and assisting in the delivery of complex projects.
– Assisting with the planning, forecasting, and managing resources and budgets across multiple projects simultaneously.
– Strong organisational and time management skills to handle competing demands.
– Good problem-solving skills to address challenges and ensure smooth project execution.
– Ability to communicate and engage effectively with a range of stakeholders.
– Experience in providing support and advice on project management skills.
– Strong influencing, interpersonal, and effective team-working skills.
– Excellent IT skills, with high competence in Excel, PowerPoint, and project management tools.

It would also be great if you have:

– Familiarity with continuous improvement techniques.

Please apply directly via our careers portal. Applications via email will not be accepted.

Closing date is 12 noon on Monday, 25 November 2024.