Full Time

Pitmedden
Pitmedden Garden and Museum of Farming Life are a vibrant and exciting garden to work within. Its long and varied history underpins the whole estate and its management with the gardens forming a major part of the overall visitor experience. The gardens are always evolving within its historical framework both as a formal layout and as a living work of art.

Pitmedden is known for its Great Garden, originally created in the late 17th century by Sir Alexander Seton. While that framework remains the current main content there has been the recent addition of a major garden development created by an award-winning designer.

The garden is divided by many fine walls with gates and pillars. The main feature of the lower terraces are the Parterres; based on James Gordon’s 1647 designs of the Royal Mile in Edinburgh. Herbaceous borders were added at the time of the Trust’s re-development along with many wall trained Fruit trees and Orchards. The designed landscape extends out to the rectilinear features of field enclosures and drives and overlaid with informal elements such as ponds and dykes. It is lightly wooded with tree belts and small woodlands.

Haddo
Haddo House gardens are a vibrant and exciting garden to work within. Its long and varied history underpins the whole estate and its management with the gardens forming an integral part of the overall visitor experience. The gardens are always evolving within its historical framework both as a plantsman’s garden and as a living work of art.
The formal gardens have resonance with Pitmedden in content and style while having their own character. Annual bedding schemes alongside informal open woodland enhance vistas that permeate to the wider designed landscape of the Haddo Estate.

KEY PURPOSE
This job exists to ensure that the garden and policies of Pitmedden Garden and Haddo House are managed and maintained as nationally recognised gardens of high horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters in line with the Trust conservation procedures and Heritage Garden Management Plan.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

1. Ensuring the conservation and practical maintenance of the garden and policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:

a. Practical horticulture (e.g., managing trees and shrubs, roses, herbaceous plants, vegetable and fruit gardens and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard landscaping; path care, plant propagation; plant sales management, tree care, Arboricultural techniques, care & maintenance of garden machinery, tractors and estate management equipment).
b. Plantsmanship (e.g., the identification, recording (using Plant databases), labelling of individual plants and other collections).
c. Research and development (e.g., research into historical precedents and practical contemporary solutions to inform proposed activities and projects).
d. Interpretation (e.g., through the development and delivery of events such as introductory talks, guided tours or practical demonstrations, contribution to guide-books or leaflets).

2. Ensuring an appropriate management regime of the gardens and policies that includes the management of:
a. Staff: including the Regional Grass Cutter and volunteers (recruitment, induction, development, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards.
b. budgets (setting, phasing, monitoring, pro-active and re-active adjustments) such that both gardens’ finances are sustainable within the context of the wider property budgets.
c. health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers.
d. recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, recycling, carbon reduction, peat & pesticide-use.
e. daily, weekly, yearly and longer-term operational work plans and reporting in the context of the properties’ statements of significance and action plans (and contribution to these action plans) to ensure that activities are prioritized and planned to optimize the use of resources.
f. customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced.
g. Taking a lead property role in monitoring and reporting on hazardous tree inspections
h. administration to enable gardening activities to be undertaken and recorded efficiently.

3. Participating fully in the property’s wider “management team” including
a. supporting the Operations manager strategically and practically with the operation of the properties, and assuming the role of “duty manager” as required
b. taking an active role in promoting the gardens and properties through digital media, events, workshops, presentations, and talks.
c. Managing turf areas, traffic flow and protecting the estate landscape features during major events including supervision of contractors
d. Snow, ice, and storm management
e. Fire and security duties on a rota-basis

A visit to The Courtyard Café is an important part of a trip to Haddo House & Country Park, for tourists and locals alike.

The café is a family and dog friendly venue, located within the original stable block at Haddo House.

With a mixture of indoor and outdoor seating we aim to cater for everyone, from the grab and go dog walker to the leisurely Sunday brunch crowd.

We pride ourselves on a warm welcome and a homely menu, serving up soups, as well as hearty meals such as macaroni cheese and deliciously tasty sandwiches. We also have a variety of treats for the sweet-toothed visitors, not forgetting our fabulous scones, seasonal milkshakes, and specialty coffees.

JOB PURPOSE

You will be responsible for the operational delivery of the visitor experience in the catering department at Haddo House. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. You will report to the Food and Beverage Visitor Services Manager for Aberdeenshire North

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Delivering high standards and a consistently warm welcome within the catering department
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Catering operation
• Lead with menu development ensuring presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.

People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e.our Trust-wide Catering Development team
• Instill a Health & safety and Environmental health culture throughout the catering operation

Finance Management
• Share responsibility for achieving the catering budget together with the F& B Manager
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation
• Assist the F&B Manager with menu costing and stock-taking.
• You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan
• This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

CONTEXT

The Food & Beverage Manager is responsible for the full catering operation within Brodie Castle & Estate. This is currently 2 distinct catering outlets, one located in the Castle serving a traditional café menu, with c50 covers indoor seating and c60 covers of outside seating. The other catering outlet is located within Playful Garden with a distinct family aimed, sweet treats offer. This outlet has c60 covers indoor and currently c30 outside covers, although this has potential to be much larger. There are also 2 mobile catering units on site, these provide catering for larger events and again have potential for further use. The Catering Manager will be expected to develop the offers of all outlets to best suit the audience, maximise income potential and visitor experience within these settings. The Estate also hosts corporate events and weddings and contains 4 holiday cottages. The role can develop offers around these areas to further deliver income and experience.

Brodie Castle is set within a 75 acre “policies” estate, it is the ancestral home of the Brodies of Brodie and consists of a number of listed buildings including the main 16th century Z plan Castle, stables, walled garden, gate houses and gardeners bothy, as well as a number of estate houses currently used as holiday lets. The Castle consists of dressed rooms used as a guided tour visitor experience and houses a significant collection. Within the Castle is the main catering outlet and retail facility as well as housing the main estate offices. There is also the Lairds wing, a luxury 7-bedroom holiday let within the Castle.

The wider estate consists of a nationally significant designed landscape with Victorian Shrubbery, tree lined avenues, commercial forestry, agricultural land, and mature mixed woodlands surrounding a manmade lake. Within the old walled garden is a Playful Garden, consisting of imaginative play area, formal gardens, and the national daffodil collection.

KEY PURPOSE

The purpose of the role is to support the conservation of Brodie Castle & Estate by generating income through food and beverage operations whilst delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies, and procedures.

KEY RESPONSIBILITIES

Visitor Catering Experience
• Overall responsibility for the management and delivery of the catering facilities at Brodie Castle & Estate. This includes, but is not limited to, the Castle Café, Playful Garden Pavilion and 2 mobile catering units
• Ensuring innovative ideas and current trends in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget are met
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• Being visitor/customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs

Health & Safety, Food Safety, the Environment
• Ensuring that the operation meets statutory requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• Conducting Food Safety and Health and Safety Risk Assessments and ensuring that all standards and procedures with regards to Hygiene and Safety are established and
• Recording and reporting all accidents within the location, adhering to location and company procedures
• Ensuring all equipment is well maintained and is in good working order
• Making recommendations for renewal and replacement of equipment when required.
• Establishing and maintaining location cleaning schedules
• Ensuring that all Trust procedures and work instructions are fully understood and practiced by all employees
• Promoting and encouraging environmental improvement initiatives as appropriate within the business

General Responsibilities
• Managing food and beverage operations including the following:
o staff and volunteers (recruitment, induction, development, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards.
o budgets (setting, phasing, monitoring, pro-active and re-active adjustments) such that finances are sustainable within the context of the wider property budgets.
o health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers and visitors,
o recognition of the Trust’s Environmental Policy with respect to sustainable activities, including energy and water use, recycling, use of “environmentally-friendly” products for e.g. cleaning regimes, food-miles and waste etc.
o daily, weekly, yearly and longer-term operational workplans and reporting in the context of the properties’ statements of significance, annual operating plans and action plans (and contribution to these action plans) to ensure that activities are prioritised and planned to optimise the use of resources;
o administration to enable all activities within the post holders’ remit to be undertaken and recorded efficiently within Trust policies and procedures.
• Undertake other duties as and when required to support the overall operation of Brodie Castle & Estate as instructed by the Operations Manager. This will include regular weekends as Duty Manager for the property.

The National Trust for Scotland was left Branklyn house and garden by the late John and Dorothy Renton in 1967. The Rentons, on acquiring the ground in 1922 from the neighbouring Orchardbank Nursery, built themselves a house in contemporary style and created a garden that became well known for its Sino Himalayan plant collection. The property, situated approximately 2km from Perth city centre, covers an area of 0.684ha. The garden is included in the Inventory of Gardens and Designed Landscapes in Scotland, and holds four National Collections of Cassiope, Lilies, Meconopsis and Rhododendron subsection Taliense.

The property consists of the house, garden, holiday cottage, tearoom, a small shop and the car park and attracts over 17,000 visitors annually, many of whom have a specialist interest in aspects of the horticultural collection.
Branklyn Garden, situated on Kinnoull Hill to the south of Perth, is very different to other gardens in the Trust’s portfolio in terms of size and scale. Described recently as being ‘…much more like an ordinary garden – although fascinatingly supercharged in its quality’, it is small and intimate with an extensive collection of predominantly Sino Himalayan plants and trees. Almost every available space is used, creating layer upon layer of interest, colour and detail, coming together to form a small botanical garden. This collection, begun by Dorothy and John Renton and continued by the Trust, is of exceptional horticultural significance and aesthetic appeal and has made Branklyn Garden a ‘plantsman’s paradise’. The garden and the detailed archive of seed lists and planting records kept by the Rentons and then continued by the Trust, is also an outstanding historical and educational record and resource.

JOB PURPOSE

To manage, maintain and develop the garden at Branklyn in line with the Trust’s policies, priorities, performance standards and targets to ensure its ongoing conservation, that enjoyment of the property by visitors and members is maximised and commercial, financial and development objectives are achieved.

Along with the Visitor Services Manager, the Head Gardener of a Trust property is our local representative, building trust and confidence in our organisation and its objectives through sound management and delivery across a wide spectrum of activities. You can expect to be “hands-on” dealing with operational issues on-site, working weekends on a rota basis during the season as well as investigating and planning for initiatives and developments that help keep the Trust at the forefront of conservation, and a leader in visitor/heritage management.

The Head Gardener will be expected to raise the profile of Branklyn Garden to generate more visitors; work with the local community and specialist interest groups to increase fundraising opportunities and develop proposals to increase the opportunities of more in-house specialist plants for sale.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The post holder will have accountability for:
 Staff management: leading the garden staff team and volunteers, maintaining the daily operations associated with maximising visitor enjoyment both in the high season, March to October and where appropriate at other times;
 Practical horticulture: including managing trees and shrubs, herbaceous and bog plants, half-hardies, annuals and bulbs; turf care; pest/disease/weed control, composting and soil improvement; hard-landscaping and path care; alpine house and cold frame care, plant propagation and biosecurity; plant sales management;
 Plantsmanship: the identification, knowledge and understanding of this unique plant collection, including recording (using Iris BG database), tagging, labeling, assessment and management of individual plants and recognised collections including the Plant Heritage National Collection as well as the important collections of Galanthus, Autumn Gentians, Roscoea and Lilium with appropriate acquisition and deaccessioning, annual reporting;
 On site Health & Safety: ensuring compliance with the Trust’s health, safety, and environment policies and procedures. This will include recording regular path, step, seat, structure and tree inspections and taking appropriate remedial action. You will be responsible for all health, safety and environmental management of the garden, closure in the event of extreme weather or incident, accident and near miss report and investigation, with the support and guidance of the Trusts Safety, Health and Environment Team.
 Membership sales: meeting the membership sales target for the property, and ensuring that staff are fully trained and equipped to recruit Trust members effectively, and to promote and encourage membership.

Responsibilities will include:
 On a regular basis, supervising and working with other staff, volunteers and/or students to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities
 Set daily, weekly, yearly and longer-term operational work plans for the gardens and bring forward opportunities for visitor engagement e.g workshops and events.
 Work to the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, peat and pesticide use.
 Maintain Branklyn Gardens car park, machinery, equipment, materials and all other resources. Ensuring timely and appropriate repairs, purchases and servicing, and its use e.g. training, risk assessments and HAVS logs.
 Alongside and in the absence of the Visitor Service Manager, Maintain 24hr fire and intruder alarm cover at Visitor Centre and stand-alone units in General Purpose shed, ensure regular testing and maintenance, repairs as required.
 Fostering positive relationships with local communities, promoting the work of the Trust, and actively seeking opportunities to increase Trust membership and volunteer engagement; B&Bs and hotels, local newspapers, local radio, the Scottish Rock Garden Club, the Scottish Rhododendron Society, the Meconopsis Group, Discovering Scottish Gardens group, Scotland’s Gardens (Scheme); Royal Horticultural Society Partner Garden scheme, etc.
 Reporting in the context of the properties’ statements of significance and annual operating plans (and contribution to these action plans) to ensure that activities are prioritised and planned to optimise the use of resources.
 On occasion, contributing to the review and development of property action plans and operational workplans for the garden.
 Ensure that customer service and care from volunteers, and in the broader sense of facilities and “visiting experience” is delivered to a high standard to ensure that the property’s reputation for excellence is maintained and enhanced.
 Act as point of contact for both the garden and the wider estate – this might include welcoming visitors, small groups, Travel Trade, contractors or Trust visits.
 Contribute to the interpretation and development of events, projects, literature, signage, talks, demonstrations and workshops, garden trails, digital media and contribution to guidebooks or leaflets and social media.
 Administration which enables gardening activities to be undertaken and recorded efficiently; including awareness and understanding of budgets, supporting the other management staff in managing a budget for the gardens and estate.
 Research and develop historical precendents and practical contemporary solutions to inform proposed activities and projects; support to the planning, design and implementation of restoration and/or development projects.
 Seek advice and guidance from Garden and Designs Landscape Manager as appropriate.
 Act as a first aider as and when necessary.

This role is one for which the duties/responsibilities/accountabilities of the role require the post holder to become a member of the Protection of Vulnerable Groups (PVG) scheme, which replaces the ‘Enhanced Disclosure’ check and is administered by Disclosure Scotland.

This role exists in order to:
1. Develop and implement the processes for capturing, monitoring, and reporting-on internal compliance with external-facing and internal-facing policies;
2. Develop and implement the processes for capturing, monitoring, and reporting-on identified corporate risks and their mitigations;
3. Advocate risk-management and compliance across the organisation, and pursue non-compliance.

It should be noted that this role does not normally handle financial risk and audit, matters relating to data protection compliance, and health & safety risk and audit.

CONTEXT

The National Trust for Scotland is Scotland’s leading conservation organisation, caring for a wide range of national heritage, hosting millions of visitors annually, and acting as a responsible employer for our workforce. As a responsible organisation, the Trust is committed to ensuring we remain compliant with all external and internal requirements, identifying risks, and putting in place appropriate controls and mitigation measures to manage these.

The Policy Team as a central function has oversight over the Trust’s policy and guidance, and is therefore best placed to ensure that all relevant risks have been identified, that appropriate owners have been allocated, and that the necessary controls are in place and are being applied.

The Heritage Compliance role helps establish, maintain and improve the standards with which we care for Scotland’s heritage, and support access, enjoyment and learning.

KEY RESPONSIBILITIES

The main areas of responsibility of this role are to:

• Develop and implement frameworks (applicable across the whole organisation) for identifying and recording risks to our heritage, noting proposed mitigating measures, and monitoring progress towards mitigation measures being implemented to reduce risk .
• Develop and implement frameworks for monitoring overall compliance with Trust policies, for escalating policy breaches to senior management, and for recording and reporting-on the Trust’s response to breaches of its policies.
• Work with those identified as risk owners & leads to contribute their input to the risk and compliance frameworks – including coaching individuals to increase understanding of the Trust’s approach and methodology, as well as pushing for participation in those frameworks.
• Collate and systemise information relating to risk/compliance (including evidence of compliance), and prepare ExCo/Board-ready reports for the Head of PPR&E to keep senior executives and non-executives well-informed of corporate risk and mitigations, and to record/track agreed strategies for encouraging compliance and the reduction of risk.
• Develop and deliver appropriate training on risk/compliance as a concept, as well as the frameworks and tools used within the Trust to capture and manage risk/compliance.
• Liaise with external partners tasked with supporting the Trust with risk and compliance matters.
• Ensure that the Trust’s frameworks for capturing and governing risk/compliance are cognisant of industry ‘best practice’ and fit for purpose within the context of the Trust.

SCOPE OF ROLE

People Management
• Not a line manager.
• Works across all operational levels of the organisation, and may, from time-to-time, work with members of the Board (in particular the Audit & Risk Management Committee), and the senior management team (“ExCo”: comprising the CEO and Directors).
• Establishes and actively engages with a peer-network for risk/compliance within the heritage/not-for-profit sector.
• Works with external suppliers/advisers.

Finance Management
• Not a budget-holder.

JOB PURPOSE

This job exists in order to (i) provide high quality advice on and effective management of the administration of legacies and legacies income received by the Trust on a day to day basis, and (ii) ensure the proper processing of legacy income and establishment of restrictions on legacies funds received.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Key Purposes of the Job will be met by:

• Working with the Fundraising, Finance, and Legal teams to establish and maintain an effective end to end process for the administration of legacies income in the Trust;
• Planning, budgeting, and regularly reporting on the receipt of legacies income by the Trust over a rolling biennial cycle;
• Providing advice, recommendations and assistance on the management, administration, and use of legacies income by the Trust on an operational basis (whilst under the guidance of the Trust’s solicitor for any unusual or sensitive matters);
• Working with the Finance, Fundraising, and Legal teams to manage the administration of all legacy income received by the Trust to ensure a full and proper accounting for all legacies income due;
• Maintaining accurate records of legacies income on both the CRM and Finance systems;
• Managing the Trust’s relationships with executors and solicitors acting on the winding up of estates in which the Trust has an interest to ensure the proper and timely receipt of funds and the maximum possible value of funds in line with the legator’s wishes;
• Establishing and nurturing excellent relationships with executors to ensure that the reputation of the Trust is upheld:
• Liaising with co-beneficiary charities and managing good relationships to ensure the proper and timely receipt of funds
• Working with the Finance, Fundraising, and Legal teams to manage the administration and scrutiny of liferent and other trusts in which the Trust has an interest;
• Liaising closely and working collaboratively with the Trust’s fundraising team to ensure excellent supporter relations are maintained; and
• Liaising closely with the Trust’s finance team to ensure the proper accounting and, where appropriate, restricting of legacies income.

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

The National Trust for Scotland is developing its approach to environmental management, including greenhouse gas emissions, waste management, water, and energy efficiency. We are creating a new role in our central Conservation & Policy Directorate to lead on developing policies, performance management, and reporting. The post would suit someone with experience in environmental management and reporting, and interested in applying their skills in a conservation organisation.
The protection of Scotland’s natural and cultural heritage, its flora and fauna, and its landscapes and buildings is a core purpose of the National Trust for Scotland, driving activities across the organisation, and informing its identity as a charity, as well as the identity of Scotland and its people. All of these elements are fundamentally threatened by the impacts of climate change. As such, action in response to climate change is a central concern for the Trust.
The Trust has been monitoring its environmental performance in compliance with ESOS and SECR reporting requirements. Planning and reporting against our carbon negative target will require the introduction of new policies, systems and approaches to be adopted across the organisation through procurement, people management and the management of buildings and land.
This has been recognised for a number of years by the Trust and work has been taken forward including development of a Climate Change Action Plan, an adaptation assessment, renewable energy initiatives, climate risk modelling and energy reduction strategies. This year, we have published our new ten-year strategy which commits us to be carbon negative by 2031, giving new momentum to our efforts.
JOB PURPOSE

This job exists to:

Lead on policy, standards and guidance on environmental management and reporting ensuring the organisation is able to meet its target of being carbon negative by 2031 and be transitioning to be more resilient to the impacts of climate change.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Lead on development of environmental management policy, standards, target setting and guidance.
2. Be responsible for reporting on environmental performance including ESOS and SECR and relevant internal performance reporting including key performance indicators and the annual report.
3. Be responsible for ensuring the organisation has sufficient systems in place to manage and report against environmental performance- notably carbon equivalent emissions, waste management, water and energy efficiency
4. Establish a new NTS forum for coordination of environmental management, performance monitoring and sharing best practice
5. Provide advice to property and national function staff on request and through production of briefings and contribution to project and strategy development
6. Act as the lead NTS contact for environmental management issues with external bodies including Scottish Government, SEPA and Scottish Environment LINK
7. Lead on relevant Scottish and UK Government consultations relating to environmental management issues
8. Line manage the Climate Change Coordinator and oversee development of the Trust’s climate change adaptation policies, plans and guidance.
9. Act as a key media spokesperson for NTS on environmental management issues contributing material to NTS communications
10. Contribute to the wider work of the department and the Trust as required

The role

To lead and manage communications team activities in support of the Royal Zoological Society of Scotland (RZSS)’s vision and mission as a leading wildlife conservation charity. Promote Edinburgh Zoo and Highland Wildlife Park as world class visitor attractions and gateways to nature and RZSS as an international leader in conservation and science, growing brand awareness, income and support, and safeguarding our brand reputation.

Some of the things you’ll do:

Contribute to and support the implementation and delivery of the communications strategy and annual communications plan to meet agreed engagement targets

Line manage three members of the communications team and provide support to colleagues across our charity

Manage and develop content and engagement across communications channels, including the media, social media, website, newsletters, blogs and intranet

Manage, promote, deliver and evaluate communication projects/activities/campaigns on time, to quality and risk profile standards and within agreed budget

Manage and develop the complaints process for Edinburgh Zoo and Highland Wildlife Park

Develop and commission promotional assets, including photography and video, ensuring brand consistency, value for money and quality

Ensure factual accuracy to the highest possible standards, adhering to legal and ethical requirements within the media and wider communications

What we’re looking for:

An excellent understanding of the Scottish media industry and brand social media management

Understanding of legal (including GDPR guidelines) and ethical requirements in the media

Assertive communicator, confident in dealing with a wide range of stakeholders

Creative copywriting and proofreading, with the ability to tailor often complex messages to a wide range of audiences, including the media, with an understanding of search engine optimisation (SEO)

Demonstrable experience in a similar role

What you’ll get in return:

37.5 hour working week (5 out of 7 days / working weekends on a rota basis with the team) based at Edinburgh Zoo with regular visits to Highland Wildlife Park

34 days annual leave (pro rata)

Access to a healthcare plan

Employer contributory pension scheme

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Please note that the position will close on Tuesday 29 November at 12.00pm. Interviews will take place on Thursday 8 and Friday 9 December 2022.

Assistant Retail Manager
Royal Lochnagar Visitor Centre
Permanent – Full Time

Closing date – 10th December 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Royal Lochnagar is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering extraordinary and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

As the Assistant Retail Manager, you will be passionate about ensuring that store operations are running smoothly, efficiently and to a world-class standard. You will be a motivating presence, creating a collaborative work environment and leading the team in terms of operational excellence, ensuring scheduling, deliveries, inventory, communications and compliance are maintained for the store.

You will assist the Regional Brand Home Manager with all on-site retail functions, including oversight of retail operations, staff scheduling, inventory and stock control, opening and closing, pivotal initiatives, systems guide, and overall support the Brand Home operation.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking. As a line manager you will be responsible for coaching, mentoring, and encouraging the Brand Home team and crafting focused development plans for your direct reports.

This role will require weekend and evening work, with opening and closing responsibilities.

Following training completion, this role will involve on-call duties as part of the duty management team rota covering both the Brand Home and Distillery. When on-call you will be required to be within driving distance of the site to attend call outs .

About You

This is the perfect position for a dedicated individual with experience in fast paced retail environments and facilitating extraordinary customer experience through operational excellence. With shown retail operations management experience within a retail or hospitality brand, you will have a consistent record of customer service, delivery of targets and leading engaged and passionate teams. Interested in technology and retail innovation, you will have the ability to solve sophisticated problems in order to create unforgettable customer experiences.

You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

This is a fantastic opportunity for enthusiastic and highly motivated individuals to join us as Supervisors within one of our community venues, Rothes Halls (x1) or Dunfermline Carnegie Library & Galleries (x2). As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue.

You will be a key figure, responsible for the promotion of all services within Rothes Halls or Dunfermline Carnegie Library & Galleries, and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe, and all our collections are secure. As a member of our Operations Management Team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience.

These are full time posts, and your days and hours of working will flex to meet the business needs and this will include weekend and evening working.

About You

You’ll be an experienced people manager who loves a challenge, excels at building strong relationships and has a passion for providing excellent customer service, ideally within a visitor/customer facing venue. You’ll also have strong IT skills along with an understanding of Health & Safety in the workplace.

How to Apply

If you would like to find out more information about this role before applying, you can contact Ayesha Nickson, Venue Manager for Rothes Halls (ayesha.nickson@onfife.com) or Tracy McCafferty, Venue Manager for DCLG (Tracy.McCafferty@onfife.com) for an informal chat. When you’re ready to apply, please download and complete our Application Form, and return this along with a completed Equal Opportunities Form to HR.FCT@onfife.com The full Job Description can be found by visiting our current vacancies website: https://www.onfife.com/vacancies/venue-supervisor/

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is midnight on Tuesday 13 December 2022
Interviews are proposed to take place on 21 and 22 December 2022

Hours: Full time
Duration: Permanent

We are looking for an exceptional Finance Assistant to join our team. This position presents a rare opportunity to join The Royal Yacht Britannia, a leading five-star visitor attraction and exclusive events venue with an outstanding reputation for quality and customer experience, and the team behind our sister ship, Fingal, Scotland’s only luxury floating hotel (Edinburgh’s No.1 hotel on Tripadvisor).

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata
more than statutory minimum)
– Hybrid working opportunities
– Performance and loyalty payment scheme
– Free car parking for staff
– Up to one week/5 days pro-rata, long service holiday entitlement
– Life Assurance
– Employee Assistance Programme
– Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury
hotels)

Finance

The Finance Team, under which this role sits, participates in a wide range of activities, ranging from day-to-day financial processing to playing a role in formulating the organisation’s financial strategy. We provide support to Britannia and Fingal’s managers and staff who are responsible for delivering quality service to our visitors. We are looking for a Finance Assistant to join the friendly team on board.

The Finance Assistant Role

Working as part of a core Finance Team, the role of the Finance Assistant is primarily to take ownership of the daily sales and treasury function of the company, and to assist in the bank reconciliation and all associated tasks. This post will be one of several such posts that report to the Senior Finance Manager. This includes, but is not limited to:

– Processing of daily sales transactions for revenue generating activities including
admissions, retail, catering, events, and the hotel, from the point of transaction
through to bank posting
– Processing sales for our hospitality and group booking departments as well as
providing support to the Senior Finance Manager and Finance Manager in all these
areas
– Assist with daily banking of cash and cheques and posting of income
– Post and reconcile income transactions
– Providing efficient and effective credit control. Chasing overdue invoices by telephone
and email efficiently and effectively
– Dealing with any queries in respect of sales invoice payments
– Reconciling cash receipts and payments through company bank accounts on a daily
basis. Being proactive when investigating reconciliation differences
– Preparation and processing of monthly bank reconciliation on various accounts
including reconciling on-line/manual credit card payments
– Providing support on month-end accounts preparation, including by undertaking
reconciliations to the trial balance
– Performing any other duties as may be requested from time to time by the Director of
– Finance & Administration, Senior Finance Manager and Finance Manager
– In addition, the successful candidate will be trained in other aspects of a busy Finance
Office including accounts payable, petty cash, expenses, and balance sheet
reconciliations

Accountability

The Finance Assistant is accountable to the Senior Finance Manager and Director of Finance and Administration.

Qualifications

– Good level of education with at least GCSE / Standard Grade / National 5 English &
Mathematics at Grade 1-3 or equivalent (Essential)
– AAT Part Qualified or equivalent experience (Desirable)

Experience

– Basic understanding of accounting (Essential)
– Minimum of 2 years’ experience at Finance Assistant level (Essential)
– Ability to use IT systems efficiently and effectively (MS Word, Excel) (Essential)
– Experience of using accounting software (we use Access Dimensions) (Essential)
– Ability to work with bespoke IT systems (Essential)
– Excellent understanding of accounting principles (Desirable)
– Relevant work experience in a similar organisation or background (Desirable)

Personal Qualities

The post holder must be enthusiastic, have excellent communication and teamwork skills, and a can-do flexible attitude, both with work colleagues and other key stakeholders. They will also promote and drive a culture of continuous improvement.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

How to Apply:

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Finance Assistant to: Jenny.Dall@tryb.co.uk or postal applications to:

Ms Jenny Dall
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 16 December 2022

No agencies please.

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people.

If you have supervisory experience working in a public facing role using excellent customer service and communication skills, we want to hear from you. We’re looking for an experienced Supervisor to lead and motivate a team of approximately 20 Visitor Assistants working across all four of our amazing Galleries based in the heart of Edinburgh.

You’ll be part of our enthusiastic and dedicated team responsible for enabling our visitors to explore, experience and enjoy the National Galleries of Scotland.

As the Visitor Assistant Supervisor, you will lead by example providing an exceptional welcome and seize all opportunities to grow income by encouraging donations, promoting the benefits of membership, and selling tickets for exhibitions.

THE DIFFERENCE YOU’LL MAKE

In all that you do, you’ll support the delivery of an exceptional visitor experience through strong and motivational line management. Working with the Duty Manager you will:

• Assist in managing the team respond to visitor enquiries and feedback (in person, by phone and via email).
• Provide direction to your team to ensure the best possible welcome and experience every time we engage with our visitors and colleagues.
• Supervise and develop the Visitor Assistants to deliver against income targets for donations, Friends scheme recruitment and ticket sales.
• Create efficient and effective staff rotas to ensure the team are resourced and equipped to deal successfully with enquiries and customer engagement.
• Assist in creating a culture of creativity and commercial awareness.
• Communicate effectively and proactively across departments, gathering, and sharing information with other visitor-facing colleagues.
• Follow departmental cash handling procedures and perform accurate reconciliations.
• Ensure all customer data is collected in line with GDPR and our guidelines.