Full Time

Marketing Manager

Eden Scott is delighted to be working with The Loch Ness Experience, a leading Visitor Attraction in Inverness.

An exciting opportunity has arisen to join the team in the role of Marketing Manager.

This role will drive creative marketing campaigns using customer and market insights and content creation. Leading on the brand and marketing for the attraction, ensuring campaigns coincide with our guests needs, helping generate enquiries driving growth and revenue.

As an ambassador for the attraction, this role will build strong relationships with local organisations and industry bodies, networking and reputation building will be key.

This is a standalone role based at an exciting and refurbished visitor attraction. You will be responsible for all aspects of marketing from event planning to strategy, so this role offers huge variety.

Key responsibilities of the role:

To undertake marketing activities and build productive relationships in order to deliver and exceed the key Business Objectives from the Attraction Business plan.
To outline and work towards key marketing objectives and KPI’s that align with the strategy.
To build and develop existing and new target markets as agreed with the Leadership Team.
Prepare an annual marketing strategy and action plan for the attraction that delivers on the objectives of the business plan using the full marketing mix.
Deliver an annual marketing plan within agreed budget.
To be commercially astute, devising and spotting opportunities for new events & packages, that will enhance the attraction’s product offer.
Create a premium/VIP events programme to generate income out of normal trading hours and off-peak.
Build and maintain excellent working relationships externally with key partner organisations, agencies and suppliers.
To manage the marketing budget for the attraction ensuring effective ROI.
Act as the brand guardian.
To work with other key marketing/tourism agencies and partners in the area to uphold the reputation of the attraction and help to drive visitation to the area, primarily to the attraction.
To provide the company with monthly updates on initiatives implemented, business generated and general market intelligence. Report on marketing effectiveness monthly using data and smart metrics.
Taking ownership of the attraction website, ensuring the digital ‘shop window’ to the attraction is up to date, providing the best possible UX to drive conversions with on-brand & SEO enhanced copy, to support search rankings.
Working with digital agencies to create effective paid digital media campaigns that target both international and domestic tourists, filtering them through to conversion.
To work closely with the PR agency to ensure the attraction’s profile is maximized through earned media both regionally, internationally and within the industry.
Acting as the ambassador for the attraction, able to promote the positive reputation both as a ‘must see’ visitor attraction, but also as a responsible business within the local community, from both a CSR and sustainability perspective.
To undertake market research exercises as required and to input market research data gathered from the guests exit research questionnaires.
To manage and maximise engagement across all ‘post visit’ channels to help drive word of mouth, reputation and referrals via social channels, blogs, Trip Advisor and Google my business etc.

Key skills and experience required:

You’ll be a creative and experienced marketeer, with a track record in leading successful campaigns across a broad range of channels including digital, print and direct marketing, driving commercial growth. You will be a people person who loves making connections and meeting new people.
Ideally, you’ll come from a tourism, hospitality or leisure background or similar B2C background.
The ability to analyse and interpret trends, manage budgets and measure the cost/benefits of your activities is a must. In addition, you will have strong organisational and planning skills, able to work at a fast pace, managing multiple projects at the same time. Commercially minded, we are looking for someone who is great at spotting a new opportunity to drive revenue growth through new events and product packages.

This role offers a competitive of £30,000 and significant company and lifestyle benefits including generous holiday allowance, free health cash plan, day off for your birthday, shopping and cinema discounts, pension scheme, attraction discounts and much more.

Hybrid working

Eden Scott is dealing exclusively with their client on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online.

Hospitality Supervisor

As a hospitality supervisor at Conifox, you will be responsible for the daily operations of food and drink service to customers within the gastropub, activity centre café and social/corporate events. Working closely with the hospitality manager, you will assist in overseeing all the issues pertaining to a customer’s dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service. You’ll perform a vital role on the front line of our exciting family friendly business, ensuring that our customers have an enjoyable, positive, and safe experience whilst eating, drinking, and socialising with us.

Why work for Conifox?

Fun, exciting venue to work with an ambitious team.
No two days are the same, great variety of work.
4 day working week
Complimentary entry to our state-of-the-art facilities and events for you and your family
Your duties will include, although not be limited to:

-Be the face of our hospitality operation, leading by example and providing a top-class customer service.
-To ensure that the front of house areas are clean, tidy and attractive during opening times.
-Ensure stock levels are correct and adhered to.
-To ensure that all deliveries are checked and put away promptly and correctly
-To ensure waste is kept to a minimum during beverage production
-Be pro-active at all times and use initiative, diplomacy, and discretion to solve any problems that may arise.

What are we looking for?

-Excellent customer service skills, with the ability to work as part of a team within a public facing environment
-Ability to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
-Possess great communication skills in order to be able to liaise with a wide range of team members and customers within your work environment
-Flexible can-do attitude with an approachable and enthusiastic manner
-Ability to remain calm in emergency situations and make balanced decisions
-Previous experience supervising frontline teams within a similar environment
-Great coffee making experience.
-Ability to work under pressure whilst maintaining a positive attitude

Applicants must be over the age of 18.

To apply, please email a copy of your CV to ryan@conifox.co.uk

Waiting Staff

Join the Fruitmarket team!

We’re looking for waiting staff to join our team. Full and part-time positions are available.

The Fruitmarket’s café is popular with our exhibition audiences and with busy commuters, local residents, and tourists. Our core gallery opening hours are at present 9am–6pm. We run frequent private and public events in the evening and at night.

Application Process
For an informal discussion about the role please contact Jaime on 0131 226 8195.
 
Please visit our website https://www.fruitmarket.co.uk/recruitment/ to download the job description and equalities monitoring form.  
 
Please submit a CV with a statement outlining that you have the skills for the post, and complete the equalities monitoring information. 

We will also accept a CV and statement in video or audio file if you prefer.

The application should be emailed to jobs@fruitmarket.co.uk with Waiting Staff as the email subject heading. 

We will contact shortlisted candidates directly.
Application deadline: Monday 14th November at 1pm.

Director of Fundraising & Marketing

Purpose of the role
The purpose of the role is twofold: drive growth in voluntary income and maximise the
number of people we provide science engagement to.

Duties
• Strategic leadership – You will form a key part of the senior
leadership team, working closely with the Board on strategy and
delivery for all charity matters.
• People management – You will model effective leadership across
the charity as well as directly manage the fundraising and
marketing teams. You will have a direct report team of seven
people, as well as managing a series of key agency partnerships.
• Fundraising strategy and delivery – You will be responsible for
developing and delivering an ambitious growth strategy for grants
and voluntary income. You will prioritise the right forms of income
growth within the fundraising mix, excel at donor identification and
development, and be able to inspire the whole organization to
align with being a mission-led charity.
• Marketing and communication strategy and delivery – Audience
development will be key to your role. You will ensure the whole
organization is clear on who it engages with today and which
audience segments it should engage with in the future. You will
be the ultimate brand owner for the organization, responsible for
all paid campaigns, digital and social channels, content marketing
and communications activity.
• Membership management and supporter care – You will be
responsible for managing engagement products that build repeat
visits and sustainable income, such as themed events and
membership. To achieve this you will lead on CRM and EPOS
strategies, supported by technical teams, to ensure we are a data-
driven, data secure organization that personalizes its offer and
builds lasting relationships with key audience groups.
• Budget management – You will be responsible for an income and
expenditure budget. This will mean you play a key corporate role in
the annual business plan and budget development process, as well
as managing income and expenditure performance that falls
within your functional responsibility.
• Other responsibilities – You will provide strong leadership support
for new opportunities and issues as they arise.

Essential skills
We are looking for a strong leader. You will have a proven track-record for generating income from fundraising, as well as building a strong brand through effective marketing:
1. Leadership experience – you will have been a director or senior
head of function, responsible for setting and enacting delivery plans
2. Fundraising experience – you will have experience at developing a
fundraising strategy, and understanding how different income
steams operate
3. Key voluntary income streams – you will have demonstrable
experience of securing funding support from trusts and
foundations, and be comfortable with ‘making the ask’ of wealthy
individuals
4. Marketing skills – You will have developed, or repositioned one or
more brands and know how to drive ‘brand fame’ across a wide
range of channels
5. Audience and supporter development – You will know how to
codify which audience groups we currently engage with, and
identify which audience gaps we should consider addressing in the
future. You will know how to build strong engagement journeys for
the people we reach, and those who support us.
6. Financial management – You will be comfortable with helping to
develop a wider multi-year corporate budget as well as managing
budgets relating to the areas that fall within your direct
responsibility
7. Charity experience – You will have worked in the voluntary sector
for at least one leading charity. You will be very experienced with
how a mission-based organization operates and the wider sector
considerations a charity operates within.

Desirable skills
As well as the essential skills, it would be helpful if you can demonstrate that you also possess a number of the following desirable skills:
1. A professional or personal interest in science, earth science and
environmental issues
2. An empathy for what Dynamic Earth exists to deliver
3. Experience in working for an organization that runs one or more
visitor attractions as part of its overall proposition
4. Knowledge of the schools education marketplace, preferably in
Scotland.

Package and benefits
• Salary £60,000-£65,000 depending on experience
• 34 days annual leave (which includes 9 bank holidays)
• Complimentary entry to Dynamic Earth for family and friends
• Free staff car-parking
• 25% Discount in the Natural Selection Gift Shop
• Subsidised meals from the Food Chain Café
• Free entry to ASVA member Visitor attractions (subject to
conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel (subject to
conditions)
• Staff Canteen (complimentary tea, coffee, bread)
• Staff Excellence Award – High street vouchers
• Matched company pension contribution of 7%
• Confidential advice-line through our Employee Assistance
Programme
• Life Assurance cover of 4 times annual salary
• Up to 3 years Critical Illness cove

Trainee Gardener

This is a development role of 12 months’ duration and is part-funded by the Stanley Smith (UK) Horticultural Trust. The successful candidate will benefit from an individualised programme which incorporates practical horticultural experience through the different areas of the garden (woodland, walled garden, glasshouse and collections), working alongside experienced team members. In addition, and the unique attraction of the role, there is to be a specific focus on participation in an ongoing project which aims to restore the soil health of the shelterbelt and woodland.

WHAT WE OFFER

In addition to providing practical horticultural experience across the different areas of the garden, this role will have a specific focus on participation, for 1-2 days each week across the 12 months, in our ongoing project which aims to restore the soil health of the shelterbelt and woodland in particular. This project embraces:
• control of non-native invasives, including but not only Rhododendron ponticum
• converting the material from the cleared non-native invasives into biochar, using a specialised, low-pollution retort
• integrating the biochar into the garden’s experimental composting processes
• with the support of the team, establishing a scientific evaluation process to assess the impact of the various soil improvement techniques on plant and soil health. (The technical knowledge needed to monitor selected garden plants, keep records of plant growth rates and plant health, and test the microbiology of comparative soil samples will be taught by experienced staff.) There is an allowance for associated equipment, such as microscope, camera and laptop
• with guidance, presenting a high-quality analytical report on the outcomes of the research project
• delivering other formal outcomes (articles, blogs, presentations) which allow the research to be shared with professional and general audiences and contribute to professional discussions.

The Head Gardener at Inverewe has extensive, long-term experience in, and a commitment to, managing and supporting trainee gardeners, having run our own schemes for many years and participated in the broader NTS Garden Apprenticeship programme. Day-to-day supervision is the responsibility of the experienced team members who give feedback on learning and performance. Plant identification study, regular internal tests, practical workshops, training with hand and power tools and tractor-driving are all part of our established programme to support the development of horticultural expertise. All garden staff maintain daily diary records. There may also be opportunity to undertake placements at other NTS gardens, as appropriate to needs and interest.

ABOUT THE GARDEN

Inverewe is a garden of outstanding horticultural importance, recognised internationally for its extensive plant collections. Created by Osgood Mackenzie in the late 19th century, it has been in NTS ownership since 1952. In a challenging northern landscape of spectacular mountain and coast, exotic plants flourish owing to the benefits of the North Atlantic Drift and the protection of shelter planting established from the 1860s on the barren, wind-swept land. The planting has always been pioneering and ‘pushes the boundaries’, thanks to the skills and commitment of its gardeners through the years.

Inverewe’s 25 hectare garden has many components, including long drive beds filled with shrubs and herbaceous plants, open lawns, a shore-side rock garden, extensive woodland with ponds, and a working walled garden where heritage fruit, vegetables and flowers flourish. A state-of-the-art greenhouse was opened in 2016. The current National Collections held at Inverewe are of Rhododendron subsections barbata, glishcra and maculifera, Olearia and Aeonium.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The employment is for a fixed-term period of 12 months, subject to acceptable performance in the diverse aspects of the placement. While in the garden the trainee will be formally line managed by the Head Gardener but will be directed by experienced members of the garden team on a managed rota. The trainee will be expected to undertake individual learning which will include out of hours study and activities to deliver the project outcomes specific to the role.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

This is a development role intended to extend the practical experience of a qualified horticulturist through the hands-on experience of maintaining a world-famous heritage garden and its plant collection, with a unique opportunity to learn more about soil health and sustainability. It would be particularly suited to a recently qualified individual who already has some practical experience.

A horticultural qualification at minimum SVQ Level 2 or RHS level 2 or equivalent is required, as is a relevant level of computer literacy and the ability to produce well-prepared diaries, reports or presentations and to communicate clearly with colleagues and visitors. Proof of the right to work in the UK is required.

In addition, we are looking for a colleague who is
• willing to work outside in all weathers and undertake physically demanding tasks
• cognisant of and able to follow relevant Health and Safety procedures
• competent in the use of tools and equipment as required for the role
• experienced in the use of at least some relevant horticultural machinery
• good with people, both colleagues and the general public
• enthusiastic for horticulture and committed to the profession
• able to work flexibly both as part of a team and independently
• committed to NTS customer service standards – our garden is open to the public almost every day!

DIMENSIONS AND SCOPE OF JOB

The trainee
• will work as part of the garden team increasing knowledge and experience of duties such as soil cultivation, weeding, establishing and maintaining plants and displays, propagation, turf care, using tools, equipment and machinery, and much more
• will take responsibility for individual learning which will include out of hours study and/or project work
• will be required to meet regularly with Trust staff for assessment or to discuss progress
• will take part in additional training offered by the Trust.

The Garden Trainee
• will be based in Inverewe Garden but may be given opportunities to visit or work in other Trust gardens
• will work 5 days out of any 7, which may include weekends and evenings helping with events and other activities
• may, as confidence and skills develop over time, guide volunteers or other garden trainees or apprentices
• will work closely with rest of the garden team
• will interact daily with other property staff, volunteers and visitors
• is not a budget holder but will be responsible for submitting any expense claims in good time and in line with allowances.

Ranger

Our ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.

You will share your enthusiasm for the outdoors and passion for the countryside with the walkers, campers and sightseers who come to explore Corrieshalloch Gorge and Inverewe Garden during the busy summer season.

You will work out in the Corrieshalloch and Inverewe landscape patrolling our busy car park, walking trails and pinch points such as Fowlers bridge which has a capacity of 6 people. You will act as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.

You will work on your own and with other staff and volunteers, on a variety of practical conservation tasks to help us achieve the high presentation and habitat management standards expected of a National Nature Reserve, Site of Special Scientific Interest, Special Area of Conservation, National Scenic area and Geological Conservation Area.

You will contribute to the long-term sustainability of Corrieshalloch’s and Inverewe’s ranger service through income generated at our car park, memberships and donations inspired by our work, growing our capacity through volunteers and cost-effective use of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Nature Conservation
 Be an enthusiastic and effective part of the ranger service, contributing to the smooth operation and ecological enhancement of Corrieshalloch/Inverewe
 Carry out regular site monitoring checks and record keeping, helping us to evaluate performance and plan our conservation activities, including habitat and species surveys, archaeology and foot path condition checks, weather gauge observations and people counter figures.
 Get involved with practical conservation tasks, including woodland management, footpath maintenance and fence repairs, litter clearance and property patrols.
 Seek to minimize our environmental impact through sustainable working practices and sensitive use of power, equipment, transport and other resources.
Visitor Engagement
 Participate in a program of estate patrols at busy times and locations, including weekends and evenings, to engage with tourists, outdoor activity enthusiasts and campers, championing a “leave no trace” culture and providing practical advice based on the Scottish Outdoor Access Code.
 Welcome visitors in a friendly, efficient, and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
 Contribute to the development and delivery of products that bring alive our stories, including on-site displays, self-guided trails, signage, guided walks, talks or other hands-on activities.
 Ensure our guests pay for parking, encourage donations and promote the benefits of NTS membership
 Creating a Health & Safety culture across the estate, ensuring that colleagues, volunteers, and external contractors work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.
 As business dictates you may be asked to cover other visitor service roles on site.

Working together
 Recruit, induct and supervise volunteer roles to help grow our team’s capacity and assist with the leadership of group volunteering activities as required.
 Build positive relationships with our neighbours and local community, including other land managers, schools, community groups and recreational users.
 Support a strong health & safety culture, complying with the property’s ‘Safe System of Work’, risk management and emergency procedures, to safeguard yourself, colleagues and the public.
 Collaborate successfully with all other colleagues on site to ensure the successful running of all the other customer touch points of Corrieshalloch, car parks, visitor Centre, path network, viewpoint, bridge and Inverewe
 As business dictates you may be asked to open and close our visitor center and all facilities
Funding our future
 Actively promote the value of Trust membership to existing and potential members.
 Seek and support ways to generate sustainable sources of income, including encouraging donations, booking events, payment of parking charges, visits to other properties and awareness of our fundraising campaigns.
 Not a budget holder but expected to liaise with the Line Manager prior to incurring any expenses and be mindful of cost-effective use of Trust funds and resources.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential

 Hold a qualification in a relevant discipline and / or at least a year’s ranger experience.
 Experience of engaging the public in nature tourism or working in a busy countryside setting.
 Strong knowledge of natural history and conservation, especially upland flora & fauna of Scotland.
 Competent hillwalker.
 Confident communication and influencing skills with colleagues, volunteers and the public.
 Experience of working in a team and working with volunteers.
 Self-motivated with the ability to work alone or work with minimal supervision.
 Flexible and adaptive to change and working in a variety of situations.
 IT literate and competent user of Microsoft Office products.
 Clean driving license.
Desirable

 Summer Mountain Leader certificate.
 First aid certificate.
 Brush cutter training.
 License to drive trailers.
 Experience in practical conservation work.
 Experience of developing and delivering events or learning activities.
 Experience in leading groups of volunteers.

Digital Archivist

This role is an exciting opportunity to help shape the future of the National Trust for Scotland (NTS) Corporate Archive Service. As part of a dedicated project team working closely with the NTS Archivist, the Digital Archivist will be responsible for establishing digital preservation principles and good practice at NTS. The role includes undertaking a survey of born-digital records currently held in the archives as well as assisting in the procurement of a digital preservation system for NTS. The post-holder will be supported in their work by the Archive Programme Manager and dedicated external consultants.

The role will include opportunities to contribute to other strands of the wider three-year Archives Review Programme, which includes a review of the physical collections and the re-housing of the Trust’s Corporate Archive, as well as liaising with colleagues in Corporate Services to identify born-digital material being created across the organisation.

The Trust recognises that the management of digital archives is a fast-developing field and is happy to receive applications from any qualified individuals with an interest in developing their experience with digital archives.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Lead on a survey of born-digital records already identified as part of the NTS Archive.
• Work with the Archive Programme Manager to review existing born-digital and digitised archival records with a view to making recommendations on cataloguing and access.
• Develop, in consultation with internal stakeholders and external consultants, a digital preservation strategy for the long-term security of the Trust’s born-digital and digitised archives.
• Support the Archive Programme Manager with procurement for and then lead on the roll-out of a new digital preservation system, including documentation and training.
• Develop workflows for a programme to process the backlog of born-digital archives, taking GDPR, copyright, and NTS business needs into consideration.
• Deliver a programme of activities relating to born-digital archives which will contribute to the enhancement of the NTS collections and the Archive Service, with an emphasis on improving staff access.
• Advocate for, and engage with colleagues about, the benefits of long-term digital preservation and best practice relating to digital archives.
• Engage with the wider archive and digital preservation communities as part of comparator analysis to identify good practice and establish monitoring/reporting benchmarks.
• Liaise with the Review Archivist undertaking a review of the physical archive collections to create a collections framework, applicable across the whole of NTS, for paper and digital material that has been identified for permanent preservation.
• Contribute to the development of a vision, strategy, and five-year Action Plan for the Archive Service.
• Work with the Digital Collections Asset Manager to review and improve access to and management of the photographic archive.
• Liaise with colleagues in Corporate Services to continue to develop and manage the retention schedule for digital records created by NTS

The normal day-to-day duties of this role are such that a criminal records check is not required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• Degree in a relevant discipline
• A Postgraduate qualification in Archives Administration, or equivalent experience

Desirable
 Driving Licence, valid for driving within the UK

Experience, Skills and Knowledge

Essential
 Demonstrable experience of working with born-digital archives and an awareness of digital preservation practices and systems
 Experience of engaging internal and external stakeholders
 Experience of analysing data and drawing conclusions which can be shared with others
 Expertise in archival good practice and standards within the UK archives sector
 Excellent written and oral communication skills.

Desirable
• Knowledge of, or an interest in, the activities of the National Trust for Scotland
• Knowledge of archives cataloguing systems, such as Axiell Collections (Adlib)
• Experience in documenting processes and workflows
• Practical experience of surveying archive collections
 Experience of working with a variety of internal and external stakeholders
 Experience of change management processes
 Knowledge of managing photographic collections both digital and analogue.

DIMENSIONS AND SCOPE OF JOB

People Management
• This role will work closely as part of the project team and be required to engage with internal stakeholders including NTS IT team and with external consultants.

Burns Collections Online Project Officer

This exciting temporary role supports the delivery of the Burns Collections Online Project, which will provide direct online public access to the archives and museum collections at the Robert Burns Birthplace Museum (RBBM), via the NTS website. There are two key strands to the role. One is to systematically review, edit and prepare for publication, the images and collections data needed to make the RBBM collections searchable online. This will involve working with the Collections Systems Manager, NTS archivist, and colleagues at RBBM, to develop the data standard, apply that standard to catalogue records, check digital images, and commission and catalogue additional collections photography where there are gaps. The second is to provide project management support to the project team to ensure the smooth running of the project, including record keeping, logistics, arranging and minuting meetings and co-ordinating and creating content for social media and internal communications about the project. There are likely to be opportunities for some research, and development of additional web content as the project progresses.

The Burns Collections Online Project (BCOP) is the first project to share NTS Collections data online using a direct link to NTS collections management systems. The project will open up the museum and archive collections at RBBM to a worldwide audience, and this role will be fundamental to the success of the project.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Work with colleagues to develop two enhanced data standards, one for archival and one for museum content, to ensure consistent accessible data across the archive and museum collections at RBBM
• Responsible for a systematic review of all RBBM museum object records in the collections management system.
• Apply the new museum data standard consistently, including editing records and checking image quality
• Using the newly created archive catalogue standard, create around 800 new database records in the archive catalogue of the collections management system
• Detailed assessment of thousands of existing digitised copies of manuscripts in the Digital Asset Management System (DAMS) to identify and remove duplicates, re-catalogue, and tag images, in preparation for online access
• Plan and deliver a full audit of the archival collections at RBBM, along with any re-boxing, labelling and condition checking necessitated by the re-cataloguing process
• Plan and deliver a small programme of prioritised re-photography of RBBM museum collections to ensure a consistent standard across the NTS collections – commissioning photographer, managing the logistics of access to collections and the ingest and cataloguing of images into the DAMS
• Provide administrative and logistical support to the Project Manager and the internal project team, including arranging and minuting meetings, compiling progress reports and stakeholder communications, budget monitoring
• Liaison with colleagues across NTS, including the Collections, Digital, Fundraising, Curatorial and Marketing teams and the digital consultant and digital agency tasked with creating the online experience
• Co-ordinating internal project communications and creating project progress content for social media
• Research elements of the RBBM collections, to create content relating to the RBBM collections for the website

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 A degree in a relevant subject OR demonstrable track record of working in collections management or archive setting

Desirable
 Post-graduate degree in Archives and Records Management, Museum studies or similar

Experience and skills

Essential
 Experience of working in collections management, or digital asset management, in an archive or heritage organization.
 Experience of working with collections management databases, such as Axiell Collections, and digital asset management systems
 Excellent skills in MS Excel, including managing large datasets
 Excellent communication skills and experience of working with a variety of internal and external stakeholders
 Experience in administering meetings and project monitoring
 Analytical skills and scrupulous attention to detail
 Ability to work independently with excellent time management

Desirable
• Knowledge of, and demonstrable interest in, the life and works of Robert Burns
• Experience of working on a collections online project
• Experience of object handling and inventory

DIMENSIONS AND SCOPE OF JOB

Scale
 Responsible for accuracy of data across 3,500 database records – with their associated digital assets.
 Administering a series of project meetings to be held in person, and on Teams – core project team, and stakeholder meetings
 This job will entail some nights away from home, when working on site at RBBM on the audit of the archival collections and supervising the photography of collections

Finance Management
• Not a budget holder, but will be expected to monitor budget spend, retain records and create reports, and raise Purchase Orders in MS Dynamics (training will be given)

Tools / equipment / systems
• Axiell Collections – Museums and Archives modules
• Portfolio DAMS
• MS Dynamics finance system

Project Volunteer Coordinator

Project Volunteer Coordinator
Celebrating Scotland’s Art
Development Department

Salary £25,350 – £27,687 per annum (Band 6)
Full-Time, Fixed-Term (9 Months Maternity Cover)
Plus generous benefits package
Hybrid Working

VOLUNTEER PROGRAMME

The Volunteer Programme provides a variety of opportunities for those who wish to support the National Galleries of Scotland or gain valuable experience in the Arts by giving their time, knowledge, and expertise through volunteering.

Volunteer opportunities are designed to be mutually beneficial and are clearly defined while being flexible to meet the needs of diverse audiences. We are very grateful for the time volunteers dedicate and the new skills, perspectives, and insights they bring. We have successfully held the Investing in Volunteers Award since 2014 and were the first national arts organisation in the UK to achieve the award.

The Volunteer Programme includes regular volunteering alongside placements for school students, students and recent graduates of higher and further education, and people with additional support needs to facilitate access to volunteering or employment. There are a variety of opportunities for volunteering with different departments including Curatorial, Development, Education, Libraries and Archives, Communications and Digital Media, and Public Engagement. The Volunteer Programme is within the Development Department recognising that volunteering as a gift of time.

CELEBRATING SCOTLAND’S ART

Celebrating Scotland’s Art: The Scottish National Gallery Project is a major capital project to transform the visitor experience at the Scottish National Gallery by providing world-class facilities for the innovative display of Scotland’s outstanding Art and a full programme of targeted audience development activities.

THE ROLE

The Project Volunteer Coordinator is responsible for managing the day-to-day activities involved in the recruitment, training, support, and recognition of the volunteers in the Celebrating Scotland’s Art project. You will ensure compliance with the internal and external processes and guidelines governing the project and maintain a consistent, fair, and transparent programme structure. You will also provide management information on the programme and advise and inform other initiatives affected by volunteering activities.
RESPONSIBILITIES

Your responsibilities will include but not be limited to:

• Developing and delivering new volunteer activities, coordinating, and advertising the roles, processing applications, making selections, and ensure all induction requirements are completed.
• Working with volunteers, Celebrating Scotland’s Art project-specific staff, and core staff to coordinate a training programme for new volunteer roles and ensure the Activity Plan is delivered collaboratively and effectively.
• Coordinating volunteer rotas and establishing standard operating procedures to ensure the sustainability of new volunteer roles during and after the Celebrating Scotland’s Art project.
• Ensuring that volunteers receive the appropriate level of support, supervision, and training to be successful and regular communication is maintained with volunteers for special events, training opportunities, providing, and receiving feedback, and policy or procedural changes relevant to their role.
• Ensuring records of volunteer hours and other relevant data are kept according to established procedures and reported for project evaluation.
• Planning and keeping within budget and undertaking administration relating to the post, including volunteer expense claims, purchase orders, and event forms.
• Representing and promoting the work of Celebrating Scotland’s Art and NGS to internal and external parties, with a willingness to work flexible hours, including weekends, evenings, and holiday periods, as required.

KNOWLEDGE, SKILLS, AND EXPERIENCE
The following range of knowledge, skills and experience are required. Please ensure that they are highlighted in your application. Short-listing for interview will depend on candidates meeting these requirements.

Essential

• Experience of managing volunteers directly with knowledge and understanding of the regulatory and good practice guidelines on engaging volunteers.
• Experience of developing and delivering training for volunteers to ensure opportunities are mutually beneficial.
• Excellent time-management and organisational skills with the experience of successfully prioritising tasks in a demanding environment.
• Excellent communication and inter-personal skills and experience of working with a broad range of people with a commitment to equity, diversity, and inclusion.
• Efficient IT skills (MS Office Suite) and experience of using administrative systems including databases, record keeping, and filing.

Desirable

The following are highly advantageous but are not essential:

• Experience of creating attractive volunteer placements for widening access to groups underrepresented in volunteering.
• Experience of working with an organisation which has achieved the “Investing in Volunteers” quality standard.
• Experience of working on major capital museum or gallery projects funded by the National Lottery Heritage Fund.
• An informed interest in culture and visual arts and some knowledge of the museums and galleries sector.
• Knowledge of Gaelic and/or other European languages.

ABOUT US

The National Galleries of Scotland (NGS) is home to one the world’s finest collections off art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: the Scottish National Gallery, the Scottish National Gallery of Modern Art and the Scottish National Portrait Gallery. The National Galleries of Scotland aims to preserve, display and augment the collections for the enjoyment and education of the widest possible public and to maintain NGS as a centre of excellence.

This is an exciting period of renewal for NGS, as we move forward with our engaging strategic vision that puts our audience at the heart of what we do. We’re making it our mission to broaden our impact, matching our rich collections, expertise and creativity to the needs and wants of our visitors. We’re finding new ways to connect with more people, and creating an innovative, inclusive organisation that can meet the challenges of our ever-evolving world.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

At NGS we are committed to looking at how we operate as well as how we engage with our visitors and communities. We want to play our part in tackling the Climate Emergency. We will ensure Equality, Diversity, and Inclusion (EDI) is embedded across our organisation, ensuring everyone feels a sense of belonging and can be themselves.

SUMMARY TERMS AND CONDITIONS
Salary: £25,350 – £27,687 per annum
Starting salaries will normally be at the minimum or at a rate that reflects qualifications and/or experience which are of special value for the post and which are above minimum entry requirements.
Hours: 42 hours per week inclusive of a one-hour unpaid lunch break each day. Occasional weekend and evening work required.

Annual Leave: 25 days per annum plus 11.5 public and privilege holidays per annum, pro-rata depending on hours.
Location: The Gallery of Modern Art Two, Belford Road, Edinburgh.

Pension: Civil Service pension provisions enable the National Galleries of Scotland to offer a choice of occupational and stakeholder pensions, giving you the flexibility to choose the pension that suits you best.

The closing date for completed applications is Sunday, 13 November 2022

Please note that the successful candidate will be subject to Disclosure Scotland security clearance.

Operations Manager

Job Description Oct 2022

Role: Operations Manager (Brodick)
Region / Department: South & West

Reports to: Regional Director, South & West Pay Band: Grade 5 Upper £43,050 – £47,667 plus Essential Business Car User Allowance £3,800 pa
Location: Brodick Type of Contract: Permanent / Full time
Terms and conditions
The post is subject to the standard terms and conditions provided with the application pack and the following special terms also apply: Some flexibility will be required as to when hours are worked, but frequent weekend and occasional evening working will be required, for example, to support functions and events.

1. Purpose
The purpose is to deliver, develop and optimise property facilities and services to our members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:

• The Conservation of the property’s /content.
• Promotion of heritage related to the properties.
• Visitor enjoyment.
• Financial Sustainability.
• Staff and Volunteers.

This will be achieved through effective people, operations and budget management within the context of the strategies, policies, procedures and rules of the Trust.

Further, and in relation to this, ensure the properties are managed consistently and professionally and to the required standards.

It is also a visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the properties operating business planning process (working with the Property teams and the regional team) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.

Overseeing the significant heritage property at Culzean, the Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.

2. Positioning within the structure
The Operations Manager for Brodick will be based at Brodick castle reporting to the Regional Director for the South and West Region of the Trust’s Built Heritage properties. The role is the operational lead and accountable manager for the leadership of their division, working collaboratively with the local property teams.

The role is also part of the South & West Regional Management Team which includes the General Manager, Business Manager, Office Manager, Gardens & Designed Landscapes Manager and 5 other Operations Managers. The Operations Manager, in their role as the operational lead in Brodick will hold primacy over all operations and planning for the properties, with functional managers managing their respective services-functions on their behalf. It is therefore a matrix management structure within the region.

The role works closely with the role of Business Manager who oversees trading performance and business analysis for the regional properties, coordinates and oversees business planning and ensures the region (and its properties) are compliant with and supported with compliance across a range of NTS policy areas (e.g. Health & Safety, procurement).

3. Scope of role and responsibilities
Property Planning

The Operations Manager is responsible for the process of business and operational planning for their properties. They will play an active part in the ongoing development of conservation management plans, working cross-functionally with regional management colleagues and with consultancy services specialists, either: those assigned to their region and including curatorial, conservation and estates management staff, or; nationally based technical and functional services and including for example, archaeology and nature conservation. They will be recognisably responsible for annual business and operating plans and be supported in this endeavour by the regional team. They will be accountable for its effective implementation.

Visitor Services and Operational Standards

The Operations Manager is the custodian and standard bearer of visitor services excellence and service quality for the properties. Staff and volunteers will exhibit excellence as required in these areas which sees the property offer unparalleled visitor experience and service. This extends to standards of amenities and facilities, retailing and food services (supported by the central commercial team) and gardening (supported by the Gardens & Designed Landscapes Manager), activities and interpretation and events.

Enterprise and trading

The Operations Manager is the business leader for the property and working with the support of the property managers and regional management team will plan and deliver innovative product and sales opportunities, integrated with the heritage site and particular visitor profile for that property / market.

People Management

The Operations Manager coaches and mentors property teams and staff directly reporting to the post to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities and objectives. S/he also plans for succession amongst staff and levels of responsibilities and other key posts within the property.

Promoting Heritage

The Operations Manager supports and coaches property staff to develop and promote their properties use and potential as a life-long learning resource, in line with the Trust’s ‘Education Principles’ and as part of its charitable aims (Access, Learning and Enjoyment).

Leading, Inspiring and Managing Change

The Operations Manager leads and inspires the wider team, including property staff and volunteers through on-going activity as well as when the management of change is required.

Matrix Management and Working

The Operations Manager leads multi-disciplinary teams. These teams include retail, catering, rangers, hospitality and Gardening with also regionally-based Consultancy Services personnel. The role sits within a matrix structure with the Operations Manager supported by the property teams taking the leading role in the delivery of property performance. Under the guidance and supervision of the regional General Manager, the Operations Manager is central to ensuring focus on delivering against property plans and objectives and will assume responsibility for effective direct leadership where required or cross-functional management.

Enabling, Expediting, Brokering

The Operations Manager acts as a two-way conduit and facilitator between properties and Trust consultancy services, to ensure necessary progress in relation to property plans (and other plans as appropriate), projects and overall alignment of work and activity in line with Trust standards and requirement.

Championing and Advocacy – Stakeholder engagement

The Operations Manager supports property staff in maintaining positive and productive relations with local community, tourism, culture and heritage bodies and stakeholders. S/he supports the teams to seek out new productive relations, whether locally or more widely for the benefit of the property. S/he acts as an external networker and advocate for the property, with membership of appropriate external bodies in the property’s geographical area, or through the regional management team.

Marketing, Membership and Supporter Development

The Operations Manager ensures business development and marketing of the property to maximise income generation. Working as part of a coordinated regional team and planning agenda, s/he will work with Customer and Cause colleagues centrally to optimise the visibility and promotion of the property.

The Operations Manager also has a critical role in the development of new supporters for the Trust, both in general around empathy and engagement with the Trust’s (and property’s) Cause and specifically, in terms of leading on converting visitors to becoming Members of the Trust. This forms a key part of the property’s Cause and financial objectives. Again, working with the NTS Customer and Cause directorate and through the regional management team on this area presents a primary focus for Operations Managers.

Financial Management, Compliance and Scheme of Delegation

The Operations Manager is responsible for budget preparation and control and works closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives). S/he makes any corrective action required and ensures that the property remains within budget and acts within delegated financial authorities, wider schemes of delegation and adheres to Trust rules, policies and procedures.

Health, Safety and the Environment

The Operations Manager undertakes duties under the Health and Safety Policy including convening and chairing a group Health and Safety forum if applicable. S/he ensures effective support is achieved from Health and Safety advisors / coordinators assigned to the region and ensures property staff and volunteers adhere to their obligations in line with stated Trust systems, policies, procedures and approaches to ensure the health, safety and environment under the Health and Safety policy and their job description.

Strategic Development of the NTS

The Operations Manager leads, champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity as required and appropriate.

Staff and Volunteer Leadership

 Creating and maintaining a culture within the property that upholds the Trust’s ‘principles’ (Excellence, Accountability, Affordability, Integrity and Cooperation). In particular reinforcing individual and collective responsibility and Accountability for performance in all activities.
 Leading, inspiring and coaching property teams and individuals to ensure that they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities.

Health and Safety, Environment Matters

 Ensuring personal and delegated compliance with Trust requirements and initiatives relating to Health and Safety.

Stakeholder Management

 Ensuring that visitor experience at the properties is optimised through excellent customer care and in particular that the value of membership recruitment and engagement is recognised and championed.
 Establishing and maintaining a network of localised external stakeholders (e.g. communities, business leaders, donors and supporters, affinity organisations) with whom synergy can benefit the property and wider Trust.
 Ensuring property staff maintain positive relationships with their localised stakeholders (e.g. local communities, local businesses, local partnerships Members Centres and Friends Groups).

Reporting and Management Information

 Proactively gathering and analysing trading, operational and management information to inform decision-making and manage risk and operational performance.
 Ensuring that property staff understand and utilise meaningful management information as part of normal performance management.

4. Person Specification

Qualifications

 Graduate or equivalent essential; post-graduate studies in heritage or business management desirable.
 A full, clean driving licence for driving in the UK is essential.
 This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Basic Disclosure / Standard Disclosure

Experience

 Direct experience of property / multi-site operational management where customer services and trading are primary features (e.g. retailing, hospitality, food, leisure).
 Responsibility for combined operating revenue budgets of c.£1m per annum.
 Significant team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
 Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
 Effective stakeholder management experience, notable examples: media, local government.
 Line management experience of staff groups in excess of 60, including supervisory staff.
 Demonstrable experience of managing Health and Safety in the work place; formal training or personal development in this area desirable.
 Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
 Heritage sector experience highly desirable.

Behaviours and Values

 Creates a positive and innovative atmosphere which encourages people to commit themselves to the task in hand and where necessary, go beyond the call of duty in order to achieve key objectives.
 Smooths relationships when difficult circumstances prevail and develops a culture of trust.
 Generally, motivates people to give their best results, praising them when things go well and appraising them of improvements which can and should be made.
 Takes decisions as appropriate whilst at the same time ensuring others do likewise.
 Continually seeks out opportunity, practising and encouraging a culture of excellence.
 Seeks ways of perfecting things, raising standards, reducing errors and overcoming omissions.
 Provides the best solutions in terms of quality and cost.
 Brings a sense of urgency to situations, demonstrate an active approach, be willing to get involved in order to increase the pace and achieve goals and objectives.

Skills and Objectives

 Safety, Health and Environment: Actively leads and promotes a safe working environment where the health, safety and wellbeing of visitors, staff, volunteers and contractors come first. Leads the maintenance of safe systems of work within the property.
 Financial Management: Has detailed and up to date awareness of all property financial positions. Proactively and prudently manages the properties budgets and actively seeks new and better ways to minimise cost, gain value and raise income. Works in partnership with the Business Manager.
 Visitor Experience / Management: Leads the provision of excellent internal and external customer service via themselves and the team, promoting a customer-focussed attitude and culture.
 Heritage Knowledge and Understanding: Develops and maintains a detailed understanding of the conservation principles and how they underpin our conservation work. Has an overview understanding of all aspects of conservation at the Trust and in particular at the property. Has a strong working knowledge of the heritage character and profile of the property. Develops effective integration of Visitor Services, Conservation, Learning and Commercial activities.
 Stakeholder Management: Seeks out and fosters positive and productive relationships with internal and external stakeholders. Promotes a partnership approach to community relations via themselves as Property Manager and their property staff and volunteers.
 NTS Strategy Knowledge: Has a detailed understanding of the Trust’s core purpose; guiding principles; vision; strategic objectives and priorities. Further, is able to lead articulate a linking of the strategy and yearly NTS Corporate plans into local plans and objectives.
 Planning and Projects: Has the skills and knowledge required to develop effective operational plans. Effectively manages their own priorities and personal effectiveness through appropriate planning and personal managements and promotes the same amongst their staff colleagues.
 Communication and Engagement: Has a very high level of communication skills and constantly seeks to engage in a positive and productive manner with the team, community and other internal and external stakeholders. Demonstrates strong insight and understanding of their heritage property, its visitor profile, trading profile and value of its educational and conservation activity.
 Change Management: Has the ability to lead and inspire the wider team through change.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Operations Manager – Brodick

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust in the role of Operations Manager overseeing the significant and high profile NTS heritage property at Brodick Castle, situated on the stunning Isle of Arran.

Teeming with history and surrounded by mountains, Brodick is every inch the quintessential island castle. The present building was fashioned in 1844, but the seat dates back centuries to when its strategic position overlooking the Firth of Clyde made Brodick a fortress to be reckoned with. The castle was the ancient seat of the Dukes of Hamilton and contains a fabulous collection of valuable artefacts.

Indoors, dark wood, heavy Victorian colours and sporting trophies hark back to an age of aristocratic leisure and luxury. After two years of extensive works, the castle has reopened with an exciting new visitor experience, focusing on the fascinating stories of the people who lived here, and with interactive activities to bring the building to life.

Outdoors you’ll find a fantastic Isle Be Wild adventure play park as well as our new Silver Garden. The formal gardens, woodland, waterfalls, bathing pools and bold rhododendrons conjure up an island charm that will beguile children and adults alike.

This visible and senior management role will lead a significant team to deliver, develop and optimise property facilities and services to their members and visitors in line with the Trust’s core purpose, principles, priorities, rules, performance standards and in relation to:

• The Conservation of the property’s /content.
• Promotion of heritage related to the properties.
• Visitor enjoyment.
• Financial Sustainability.
• Staff and Volunteers.

Key responsibilities of the role:

Property Planning – business and operational planning and the ongoing development of conservation management plans, with responsibility for annual business and operating plans.
Visitor Services and Operational Standards – responsible for excellence and service quality across amenities and facilities, retailing, hospitality, food services and gardening, activities and interpretation and events.
Enterprise and trading – business leader for the property, planning and delivering innovative product and sales opportunities.
People Management – leads, coaches and mentors the property team.
Promoting Heritage – leads property staff to develop and promote the properties use and potential as a life-long learning resource.
Leading, Inspiring and Managing Change – leads and inspires the wider team, including property staff and volunteers through on-going activity.
Matrix Management and Working – leads multi-disciplinary teams. These teams include retail, catering, rangers, hospitality and gardening with also regionally based personnel.
Championing and Advocacy – stakeholder engagement to maintain positive and productive relations with local community, tourism, culture and heritage bodies and stakeholders.
Marketing, Membership and Supporter Development – ensures business development and marketing of the property to maximise income generation.
Financial Management & Compliance, Reporting and Management Information – responsible for budget preparation and control and works closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives).
Health, Safety and the Environment.
Strategic Development of the NTS – leads, champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity.
Staff and Volunteer Leadership – Creating and maintaining a culture within the property that upholds the Trust’s ‘principles’ (Excellence, Accountability, Affordability, Integrity and Cooperation).
Key skills and experience required:

We are seeking a commercial individual with strong proven leadership and people management skills from a heritage, hospitality, tourism, retail background or similar
Direct experience of property / multi-site operational management where customer services and trading are primary features (e.g. retailing, hospitality, food, leisure)
Knowledge of the Heritage sector would be a distinct advantage.
Responsibility for combined operating revenue budgets of c.£1m per annum.
Significant team management, mentoring, facilitating and coaching experience
Line management experience of staff groups in excess of 60, including supervisory staff.
Demonstrable experience of managing Health and Safety in the workplace; formal training or personal development in this area desirable.
Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
Effective stakeholder management experience, notable examples: media, local government.
Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
A full, clean driving licence for driving in the UK is essential.

This role offers an excellent competitive salary within a range of £43,050 – £47,667 plus car allowance £3,800 pa and significant company benefits.
Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date for applications 5.00pm Friday 11th November 2022.

National Maintenance Lead

The National Trust for Scotland, Building Conservation Team is looking for a strong team player who will lead the development of a new building maintenance systems across our built estate. An efficient and responsive maintenance programme is at the heart of our building conservation effort, and we are looking for candidates who can add that expertise to our team. In this role, you will drive the integration of maintenance planning into our operating and investment plans and develop and deliver a comprehensive national maintenance programme for the next 10 years. You will work hand in hand with our new Lead Conservation Surveyor to champion the delivery of comprehensive buildings care across our estate, and to manage the day to day operations of our team of Regional Building and Maintenance Surveyors. You will promote best practice in conservation and maintenance planning and management and provide guidance and training to operational colleagues as well as running projects to deliver backlog maintenance.

You will line manage 4 Regional Maintenance Surveyors (a new post at October 2022) and play a key role in influencing the development of the NTS Buildings Team and our future operating plans including contributing to our carbon negative strategy. You will work on castles, cottages, museums, offices, and toilet blocks – old and new buildings are all part of the NTS portfolio.

Key contacts and colleagues

You will work in the Building Conservation Team, part of the Conservation and Policy Directorate and your line manager will be the Head of Building Conservation. Your key colleagues will be the Head of Building Conservation, Lead Conservation Surveyor, Head of Building Conservation Policy, Building Administrators, and the team of Regional Surveyors. Your internal customer group will be the Regional Operations Teams led by the Regional Directors and you will work alongside multi-disciplined teams of internal and external specialists to care for our buildings but more broadly, to care for all the assets owned by the Trust from natural landscapes to archaeological sites, collections and tangible and intangible heritage. On occasion, you will be asked to stand in for the Lead Conservation Surveyor.

Where you will work

NTS operates hybrid working but you will be based at one of our Regional Offices with much of your time spent on site. You will need your own transport and should expect to be away from home overnight fairly frequently as you provide face to face support to the surveyors, visit properties across the country and attend meetings at the Trust’s Edinburgh HQ or at other Trust sites. Regional offices are at:

· Culzean Castle / Greenbank House: South & West Region

· Balnain House, Inverness: Highlands & Islands Region

· Crathes Castle: North East Region

· Hermiston Quay: Edinburgh & East / National Headquarters

Who are we looking for

We are looking for exceptional people to care for our exceptional buildings. You will have an understanding of traditional building construction, pathology and survey techniques and a background in managing maintenance programmes across portfolios of buildings. You will be familiar with CAFM and Asset Management Systems. An inclusive leader, you will be committed to supporting and developing others, solutions driven and able to manage a full workload of complex project work while supporting others in their work. Beyond this we are interested in speaking to people from a range of professional and trade backgrounds and we would be happy to advise you whether your qualifications and experience fit this role.

What we offer

Our close nit Buildings Team has a challenging job where no two days are the same but where we firmly believe that we can make a real difference to the future of Scotland’s built heritage. This is an opportunity to work with some of Scotland’s top experts in heritage management across natural, built and cultural heritage as NTS embarks on a big vision: Nature, Beauty and Heritage for Everyone.

We offer a competitive salary plus essential car user allowance, 30 days annual leave per annum (plus up to 7 Trust days during the Christmas holiday season), enrolment in one of the Trust’s two pension schemes and a benefits package including free entry to all National Trust for Scotland properties and discount at NTS shops and cafes.

Normal working hours are 40 hours per week including 1 hour per day paid break, Monday to Friday. You will be asked to work out of hours from time to time, reimbursed with time off in lieu.

We are looking for people who are committed to conserving and sharing Scotland’s heritage. Join the NTS Building Surveying Team and you will work with Scotland’s largest and most diverse portfolio of historic buildings and structures. This is an exciting time for the Trust as we have recently launched a 10-year Strategy: Nature, Beauty and Heritage for Everyone https://www.nts.org.uk/our-work/our-strategy with a strong focus on caring for Scotland’s special places through best practice in conservation.

Application Process

Eden Scott is retained and working exclusively with The National Trust for Scotland. Please submit your CV online to iain.atkinson@edenscott.com or for a confidential discussion to hear more about the opportunity, then please contact Iain Atkinson, Associate Director on 07714 124 033.

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