Full Time

Multi-skilled Technician

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? If you’re a multi-skilled Technician, then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Maintenance Technician to provide vital support to our attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

What you need

An A level or HNC/HND/BA in a relevant area or similar
Experience maintaining a wide range of equipment
In-depth knowledge of Health and Safety, risk assessments, Planned Preventative Maintenance systems of work and LOLER/PUWER
Be a positive and self-motivated individual with a strong eye for detail
Be someone who takes pride in their work
Helping to maintain and operate our shows and rides and working in a small multi-skilled team of dungeon dwellers, you’ll be responsible for the maintenance of equipment, theming, rides, and the facility. Including carrying out electrical and mechanical inspection, maintenance activities and provide support to the daily operation of this thrilling attraction.

This naturally means you’ll be dealing with both routine maintenance and breakdowns and therefore you will work swiftly and with care to diagnose and resolve problems. Utilising your hands-on knowledge and experience you will sustain minimal downtime of rides and themed attractions for the visiting peasants.

You will also provide timely and regular communication to the Technical Manager regarding operational issues, ensuring the earliest possible resolution and displaying the ability to make sound decisions and take decisive action.

This role is permanent and full-time, offering a minimum of 30 hours per week. Our attraction is open daily, so flexibility in hours and days working will be needed. Shifts vary, and normally consist of daily shifts of early Duty Tech 9am -5pm and late Duty Tech 10.30am-19.30pm (During peak season and weekends) and 9.30am -17.30pm (out of season).

Alongside helping transport guests back to Edinburgh’s darkest history, you’ll also receive:

Hourly rate of £10.92 paid fortnightly
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme and O2 discount

Holyrood Distillery – Host and Tour Guide

As we look forward to launching some exciting new products, experiences and events, we are seeking new team members to join us! (Full-time, part-time and seasonal contracts all possible).

A Distillery Host and Guide provides warm, genuine and enthusiastic hospitality to all of our guests at Holyrood. They create fantastic new memories and experiences for everyone that comes through the doors – whether visiting for a tour, to enjoy a cocktail in our bar, to buy something from our destination shop, or to attend one of our signature events like The Mash Up.

Across all front of house areas, this team proactively promotes our products and experiences, all the while representing our unique story – including our place in both Edinburgh and in new wave Scotch Whisky .

Hosts and Guides will be the face of Holyrood Distillery – so must be energetic and knowledgeable about our products and experiences, be a genuine people person, and have a knack for storytelling!

Must be calm when under pressure, with the confidence and ability to respond to unexpected situations professionally, and to seek advice and support when required.

For more details, including salary and benefits – download the attached JD.

To apply – please email a CV and a covering letter to: debs@holyrooddistillery.co.uk

Finance Manager

Scottish Canals are recruiting for a Finance Manager who will occupy a pivotal role within our Finance function. 

The Finance Manager supports the Head of Finance, and is responsible for leading the day-to-day management of the entire Financial Transactions team, consisting of the functions of accounts payable and receivable, treasury and cash and banking services, and payroll and expenses.

Responsible for the robust financial control of the transactions for the organisation in accordance with the Scheme of Delegation, enhancing and streamlining processes and procedures.

Responsible for managing and delivering the transactional team in providing excellent customer service to both internal and external customers.

Providing the organisation with strong analysis and reporting skills to ensure meaningful monthly financial assurance of the organisation’s assets and liabilities, whilst monitoring and reporting compliance to the Director of Finance and Business Services and Executive Management Team.

The role is offered on a permanent basis at a salary of circa £45, 000 pa.  Scottish Canals also offers flexible working, blended working between home and our Glasgow office, a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers and a contributory pension scheme with up to a 10% employer contribution.

Key Responsibilities:

Leading the accounts receivable, accounts payable, payroll and expenses, banking and treasury functions (currently a team of eight)
Leading the treasury function to ensure the team processes payments to suppliers timeously and accurately, ensuring a high standard of service to the organisation’s Heads of Service and their suppliers
Responsible for ensuring the treasury team conduct daily monitoring of the cash flows maintain effective controls on the authorisation of payments and transfers
Management of the customer invoicing and credit control function, to ensure the team accurately record all sales transactions and pursue the collection of debtors consistently and in line with contractual terms and conditions
Manage the payroll administration function and payroll staff for the organisation
Ensure robust controls of monthly reconciliations are maintained, with timely resolution of any outstanding queries
Responsible for detailed analytical monthly financial performance and working capital reports
Manage company policies within your area and ensure compliance from the team and promotion to the business
Working with and developing effective relationships with both internal and external audit, internal and external customers, and leading on all transactional queries
Lead the transactions team to provide an excellent customer service, ensuring the adequate monitoring of internal and external service level agreements
Manage the entire transactions team, ensure optimal individual and team performance, providing regular 121s and identifying training requirements, and promoting best practice​​​​​​​

Skills and experience required:

CCAB qualified accountant preferred, but will consider without
Strong technical accounting knowledge
Experience of managing compliance for payroll and VAT HMRC returns
Excellent Excel skills, and experience with relevant accounting systems
Excellent line management skills, including coaching, development and mentoring
A strong appetite for developing and managing continuous improvement
A thorough understanding and knowledge of developing, maintaining and implementing systems of internal financial control and governance
Experience with Sage is desired
Personal qualities & abilities required:

Strong organisational skills, with ability to allocate resources, prioritise workloads and meet deadlines
Strong analytical and problem-solving skills
Clear communications skills, both written and verbal
Proven record in building effective relationships with internal and external stakeholders
Attention to detail 

Ops Groups Support Exec

Mercat Tours are looking for friendly, focussed, proactive and well-organised people to join our
team.
We’re inviting people who care about visitors first and last, are passionate about our beautiful city,
relish a challenge and will thrive working with our great team.

Purpose and Role;
Support Team;
 Provide visitors with a 5 star warm welcome and farewell
 Advise and assist visitor’s choice of tour by phone, email and in person
 Promote and process visitor and trade sales by phone, email and in person
 Maintain our historic site ensuring 5 star experience throughout
 Represent Mercat Tours in a positive, professional manner outdoors at the Mercat Cross and
indoors in our reception at 28 Blair Street
 Deliver authentic, high-quality experience for our visitors, helping to create memorable
moments

Ops/Groups Exec;
 Assist in the effective and efficient operation of Mercat Tours’ team rota, tour programme
and private tours
 Manage group enquiries and deliver a first class, visitor focused experience and maximise
sales conversion
 Share ideas on how to improve Mercat’s service and develop new business
 Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team
 Point of contact for Storytelling and Support Team on rota, programme and groups
 Ensure accurate and up to date daily schedule for all company operations
 Process partner bookings i.e. Edinburgh Castle, Palace of Holyroodhouse
 Process any schedule changes ensuring accurate, detailed records
 Ensure accurate records kept
 Compile monthly data of footfall, revenue and number of bookings
 Liaise and ensure effective communication with relevant teams and departments on
scheduling matters

Your Skills and Strengths;
• Excellent organisational skills and attention to detail
• Methodical, logical and thorough approach
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Thrives working in a team
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

Details;
• Permanent role, flexible hours
• Part-time and full time roles available
• 21hrs per week minimum guaranteed
• Shifts vary in length from 4.5 to 7hrs per day
• Working hours 9am – 11pm
• Working week Monday to Sunday
• 3 month probationary period
• We are a Living Wage employer offering £10.50 p/hr

Benefits
• Your personal development and training is core to your time with Mercat
• Bike to work scheme https://www.bike2workscheme.co.uk
• Access to ASVA card https://www.asva.co.uk
• Access to company holiday home
• Annual discretionary bonus

Interview Process
Stage 1; Successful applicants will be called for an initial ‘meet the team’ chat by phone
Stage 2: in person interview with 3 members of our team
Stage3: Successful candidates will be offered a permanent contract with a three-month probationary
period. You will receive our award-winning, accredited training to deliver our 5 star visitor
experience.

Areas covered in training
• Product knowledge
• Customer care
• Full H&S, fire and first aid procedures

To Apply
Please send to join@mercattours.com by 7th Oct
• Application form – download here
• Covering letter (optional)
• 30sec max video – tell us about yourself and why you want to join our Mercat Support Team
(youtube link preferred)

Please note the terms to apply – without both the application form and video your application will
not be considered

Tour Guide

Introduction:

2022 has already proven to be a very exciting year at Muckle Brig as we finally opened our new Lind & Lime Gin distillery on Coburg Street. This greatly enhanced our production capacity for gin, but also provided us with a superb new brand home where we now welcome visitors for weekly tours. The feedback and response to these tours has been superb.

In the brief few months since we opened, the new distillery space has also accommodated festival launches, private events and supper clubs with some of Edinburgh’s top restaurants. We have a fantastic venue here, and we want to grow its reputation across the city.

Moving forward, the Port of Leith Distillery will open in early 2023. This is intended to become a major new tourism landmark in Edinburgh. We’d better start planning the launch parties!

The role:

We’re looking for a passionate, super friendly, outgoing and enthusiastic Tour Guide with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Lind & Lime Tour Guide you will be the face of our Gin Distillery, leading our guests through our Tour Experience, tasting, bottling, cocktail making and so much more.

Lind & Lime is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:

Welcome and orientate guests
Guide guests round our distillery providing the historical stories behind our gin, bottles and botanicals, facts about our still and how it works, demonstrating the mini-bottling and labelling process and assisting guests to bottle and label their own mini, finishing with cocktail making at the Lind & Lime Bar.
Setting up, clearing, cleaning and resetting the tour route for each tour, including cocktail making equipment.
Ongoing cleanliness and presentability of the tour area.
Assisting with guests needs as required to ensure an excellent experience
Assisting with Private Tours and Events on an ad hoc basis
Retail shifts on rotation in our LEXCO Shop
Weekly and monthly stock takes across Tour and Retail stock
Fulfilling retail orders for collection and posting
Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company.
Other tasks as required

Skills & Experience:

You are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience.

Enthusiastic and confident, warm, friendly and happy to present to groups, large and small
Positive, can do attitude
Previous presenting and/or bar experience would be advantageous but not essential
Previous retail experience would be advantageous but not essential

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

Technical Assistant

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Technical Assistant to work within the facilities team to consistently produce a 5* standard of maintenance and operations across all areas at Glasgow Science Centre (GSC).

The successful candidate will enjoy working as part of a team, prioritise tasks, work to tight deadlines and use initiative to minimise waste in resources and processes.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form at https://www.glasgowsciencecentre.org/current-vacancies

We are equal opportunities employer and welcome applications from people of all backgrounds.

Application Deadline: Thursday 13/10/2022 at noon.

Mechanical & Electrical Supervisor

We are looking for an experienced M&E Supervisor to lead our team in Grangemouth and be responsible for efficiently and safely managing maintenance activities and planned works. The role is offered on a permanent basis, working Monday – Friday. Scottish Canals also offers a generous annual leave entitlement of 33 days rising to 38 after 5 years (Inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.
The successful candidate will lead and manage a team comprising of two Senior M&E Technicians, four M&E Technicians and a Marine Mechanic. The candidate must be technically proficient including significant skill, knowledge and experience in at least one of these technical disciplines: Electrical, Mechanical, Instrumentation & Control and Hydraulics, to provide best performance of the role.
Day to day tasks:
• Line management of the M&E team, planning and assigning work effectively to each team member’s skills, competency and strengths. Contribute to recruitment and selection, performance appraisals, training and development planning, absence management, resolution of employment issues and expenses and overtime management.
• Liaison between M&E team and project engineers, working to evaluate asset complications and providing guidance and recommendation for improvements including interim mitigation work.
• Encourage and develop apprentices through SC apprenticeship programme ensuring appropriate supervision
• Maintain asset information using Scottish Canals’ Asset Management eXpert system (AMX)
• Provide M&E support where necessary to assist in the resolution of engineering-relation situations as they arise
• Deputise for Maintenance Manager and M&E Engineer as appropriate
• Deliver and review statutory inspections
• Attain ‘Qualified Supervisor’ status and ensure electrical inspection and testing activities are carried out to defined standards reliably and consistently. Lead in NICEIC assessments.
Qualifications/Skills/Experience:
• Educated to HND standard or equivalent in related discipline
• Membership of appropriate professional body, e.g. IEE or IET would be preferable
• Relevant engineering experience
• Proven management experience
• ISOH, NEBOSH or equivalent safety certificates
• C&G Wiring Regulations (BS 7671)
• C&G Inspection & Test (C&G 2391)
• General heritage and environmental awareness
• Valid driving licence

People (HR) Manager

DCA is a highly successful, internationally renowned centre for contemporary art that enables audiences, artists and participants to see, experience and create through our four programme areas: Exhibitions, Cinema, Print and Learning.

We are currently recruiting for a People Manager who will be responsible for the management and delivery of an effective people support service that aligns with DCA’s overall strategic aims and objectives.

The post holder will provide advice, guidance and support across the organisation in line with HR best practice to support managers and staff to develop their understanding and application of DCA’s people management policies and procedures. They will coordinate and support DCA recruitment campaigns; lead on the development and roll out of people policy and procedure and be the first point of contact for external people-related enquiries. In addition, the post holder will coordinate the monthly payroll and pension submission to our payroll provider.

We are committed to creating flexibility in the workplace, allowing staff to undertake a hybrid form of working, both at DCA and remotely.

Visitor Experience Manager

Argyll Estates is looking to recruit a Visitor Experience Manager for Inveraray Castle.

The role of the Visitor Experience Manager at Argyll Estates is a permanent contract to oversee the smooth operation of all regular visitor activities at Inveraray Castle. The Castle is the home of the Campbell Family, Dukes of Argyll, as well as a successful major visitor attraction.

The overall Argyll Estates business ranges across several business streams and reaches across the county. The Castle sits as an important element of the overall business. The Visitor Experience Manager will be based at Inveraray, and the role will require travel and engagements elsewhere.

The Visitor Experience Manager will have excellent people and communication skills. Friendly with a genuine desire to help and please others. You will have the ability to plan, think clearly and make decisions. You will act professionally and have a calm rational approach to hectic situations. A ‘can do’ mentality combined with energy and patience are as essential as management and financial skills. A core responsibility is managing the Castle staff on a day-to-day basis to ensure all parties working there on any given day are working efficiently to a plan. Providing a high-quality visitor experience is essential.

Accommodation can be provided.

A full job description will be provided on request.

For more information and to apply: email support@inveraray-castle.com and include your CV and cover letter.

Gardener

The role

To undertake the maintenance of park gardens including the nursery and landscape, enclosure areas, facilities and infrastructure owned by RZSS in line with the garden team’s procedures and ongoing site development plans in support of RZSS’ vision and mission. Providing high standards of general maintenance to ensure that all areas of the site are safe and well presented for our visitors.

Some of the things you’ll do:

* Undertake, as directed, the construction and maintenance of enclosures, gardens and landscaping to ensure that all areas of the site are safe and well presented for our visitors.
* Assist with the co-ordination of a wide range of horticultural activities (e.g. lawn care, mowing, strimming, blowing, hedge trimming, planting, pruning, weeding) and another general garden work that involve other sections and departments
* Conduct routine cleaning, inspection and maintenance of assigned small plant and vehicles according to the agreed transport policy and best practice.
* Oversee the work of assigned colleagues (Grounds Person) and volunteers, giving appropriate coaching guidance and direction to ensure work is completed in an efficient, professional and timely manner
* To take reasonable care for the health and safety of yourself and that of others. This implies taking positive steps to understand the hazards in the workplace, to comply with safety rules and procedures and to ensure that nothing you do, or fail to do, puts yourself or others at risk.

What we’re looking for:

* You’ll have a relevant SVQ level 2 qualification in horticulture or equivalent qualification or experience.
* Be able to demonstrate horticultural competence with a variety of plant material.
* Have practical experience in a horticultural and or landscaping activity.
* Able to both work as part of a team, or on your own.
* Able to demonstrate and set a good example of health and safety practice to others.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Head of Marketing

A truly unique opportunity as Head of Marketing, part of the leadership team at an exciting business…..

A visit to Blair Drummond Safari and Adventure Park (“the Park”) is one of Scotland’s best family days out. Since opening the gates in 1970 (so, 2020 was our 50th anniversary), the brand has grown considerably, and we can now offer an exceptionally varied experience to the hundreds of thousands of visitors we receive each year- in 2021, we welcomed over 500,000 visitors. The Park is situated in 160 acres of landscaped grounds and is home to over 350 different breeds of animal.

The Park has seen significant investment in the last few years, providing a solid foundation for future growth. It forms part of a larger estate enterprise which also includes a farm shop & cafe, a caravan park, a sawmill, forestry, fishing and let property.

We are currently looking for an exceptional candidate to fill our Head of Marketing role at the Park, to develop and implement a sales and marketing strategy in line with our business objectives. This will include driving ticket and ancillary sales and developing new products to build income streams from corporate and in-house events.

Heading a team of 8 that grows to 20 with seasonal staff, key responsibilities include:
• Developing and implementing the Park’s marketing strategy to target key audiences and increase ticket sales & footfall
• Keeping abreast of market trends and competitor activity
• Setting clear team and individual KPIs in line with business objectives
• Being an active participant on relevant membership bodies to remain abreast of industry developments
• Ensuring a clear understanding of our key markets and customer experience to identify opportunities for improvements and development.

This is a role which will give the autonomy to flourish and perform to provide optimal results. The Park is an extremely marketable visitor attraction centre with a wide range of entertainment choices. Assisted by a motivated team, and with a main reporting line to the Managing Director of the Park, the Head of Marketing will be an important part of the leadership team, contributing to the strategic direction and management of the Park.

Key experience sought includes:
• A minimum of 5 years Marketing management in an experience-led business
• Developing and executing Sales and Marketing Strategy and Plans, with related budgets and forecasts
• Broad experience across all aspects of marketing, including PR, CRM, direct marketing and digital
• Developing programmes that can drive profit margin growth, alongside revenue growth
• Mapping and enhancing the customer/visitor experience and connecting all the key touch-points.

We are passionate about the business and are looking for a Head of Marketing to share that passion and help build on our success, taking responsibility for some of the key aspects of future growth and working in a truly unique environment with a great team.

If this role is of interest, please get in touch with David Bond at McGregor Bond on david@mcgregorbond.com or call him on 07801 490678 for a confidential discussion. No agencies, CVs will be treated as gifts.

Marketing & Communications Manager

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Marketing & Communications Manager to work with our Head of Communications to manage the initiation, creation, development, planning and delivery of a strategic marketing and communications plan to support and maximise the delivery of all organisational objectives including the achievement of the following:

To pro-actively promote GSC’s vision and mission;
To manage, inspire and motivate the Communications team to deliver a creative and exciting communication and marketing plan using different media to maximise engagement numbers (and income) from all audiences including public, education, government and industry; and
To manage the development and enhancement of GSC’s digital estate.
We are looking for an experienced leader with project management and budgetary management skills along with commercial awareness and demonstrable experience of devising creative and innovative communications campaigns.

You will have excellent interpersonal and communication skills to work effectively across the organisation, be inspired by our mission and have a passion for excellence and innovation aligning with our company values.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Application Deadline: Monday 10/10/2022 at noon.

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