Full Time

Maintenance Technician

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? If you’re a skilled Technician, then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Maintenance Technician to provide vital support to our attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

What you need

An A level or HNC/HND/BA in a relevant area or similar
Experience maintaining a wide range of equipment
In-depth knowledge of Health and Safety, risk assessments, Planned Preventative Maintenance systems of work and LOLER/PUWER
Be a positive and self-motivated individual with a strong eye for detail
Be someone who takes pride in their work
Helping to maintain and operate our shows and rides and working in a small multi-skilled team of dungeon dwellers, you’ll be responsible for the maintenance of equipment, theming, rides, and the facility. Including carrying out electrical and mechanical inspection, maintenance activities and provide support to the daily operation of this thrilling attraction.

This naturally means you’ll be dealing with both routine maintenance and breakdowns and therefore you will work swiftly and with care to diagnose and resolve problems. Utilising your hands-on knowledge and experience you will sustain minimal downtime of rides and themed attractions for the visiting peasants.

You will also provide timely and regular communication to the Technical Manager regarding operational issues, ensuring the earliest possible resolution and displaying the ability to make sound decisions and take decisive action.

This role is permanent and full-time, offering a minimum of 30 hours per week. Our attraction is open daily, so flexibility in hours and days working will be needed. Shifts vary, and normally consist of daily shifts of early Duty Tech 9am -5pm and late Duty Tech 10.30am-19.30pm (During peak season and weekends) and 9.30am -17.30pm (out of season).

Alongside helping transport guests back to Edinburgh’s darkest history, you’ll also receive:

Hourly rate of £10.92 paid fortnightly
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme and O2 discount

Cook

Purpose of the role

To assist in the day-to-day management of the Food & Beverage offer at Robert Burns Birthplace Museum, to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Assist with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

Dimensions and Scope of Job

• The role is based in the main museum building and at Robert Burns Birthplace cottage.
• The role works with several departments: retail, catering, and admissions, assisting with special events and functions when required.
• There may be times when you are required to work at other NTS properties such as but not exclusively Souter Johnnies Cottage and the Bachelor’s Club
• The role requires the post holder to work flexible working patterns and hours including evenings, weekends, and public holidays.

People Management

• The Post Holder does not have direct line management responsibilities but would be expected to deputise in the absence of the Head Cook and direct kitchen and front of house staff.
• Will work closely with other property colleagues and will have regular interaction with other technical/specialist advisory colleagues based in other locations and departments
• Will have regular (daily) interaction with suppliers and members of the public of all ages and abilities

Finance Management

• Is not a budget holder
• Responsibility for day-to-day management of stock

Tools/ equipment/ systems
• Will use catering equipment including cooking equipment. coffee machines and dishwashers.
• Will use a wide range of ICT equipment including land-line phone, two-way radio, email, scanner, laptop/PC, printer etc.

Skills, experience & knowledge

The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Demonstrable experience as a cook in preparing and producing food to a consistently high standard using fresh products and ingredients
• Demonstrable baking experience
• Intermediate Food Hygiene Certificate
• Preferably a recognised formal qualification in culinary arts
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Good communication skills (written and oral), including influencing/persuasion.
• Ability to work as part of a team and the ability to foster and motivate a team.

Desirable:
• Preferably a recognised formal qualification in culinary arts (e.g., HNC Professional Cookery, NC Bakery)
• First Aid at Work certificate

The current duties of this job do not require criminal records (Disclosure Scotland) check to be carried out.

Key Performance indicators and targets

 Catering targets are met or exceeded, and margins achieved
 Systems of recording are all up to date: including allergens, COSSH, cleaning records, stock take and wastage
 Visitor Feedback survey scores
 VisitScotland 5 -star grading maintained.

Visitor Experience Manager

To manage the Visitor Experience team at the National Museum of Flight to ensure the delivery of an excellent visitor experience with consistently high standards of service that also compliments and supports the broad range of learning activity and events undertaken throughout the Museum.

Key Responsibilities:

• To manage and motivate the Visitor Experience team at the National Museum of Flight to deliver an excellent visitor experience which is welcoming and enables them to get the most out of their visit.

• To be responsible for the effective training and development of the Visitor Experience team, allowing high standards to be maintained in all aspects of their work.

• To ensure effective communication and engagement with Visitor Experience staff, involving them where appropriate in pursuit of improving the visitor experience.

• To take responsibility during incidents and emergency situations, liaising with appropriate stakeholders, to ensure the health, safety and access/exit of visitors and staff and the safeguarding of the collections.

• To ensure the continued development and improvement of the Visitor Experience function and that visitor or staff feedback is responded to appropriately, liaising effectively with other Departments across the Museum and NMSE as necessary.

• To maintain a regular and prominent ‘on the floor’ presence on a daily basis, anticipating the needs of visitors and the Visitor Experience team as appropriate.

• To be responsible for developing and managing the Visitor Experience rosters, ensuring that there is flexibility in the use of staff on a daily basis.

• To manage the daily operation of the ticketing, cash and data collection process.

• To support the organisation of, and act as Duty Manager for, receptions, events and programmes.

• To manage and Chair team meetings, internal Departmental meetings and external partners meetings on a regular schedule to ensure effective communication channels are open and available to your team.

• To manage the delegated Visitor Experience operational and resource budgets on a day to day basis.

• To be responsible for the Recruitment and Selection and Induction of direct reports.

• To act as Project Manager to assist the Project Director in the planning and delivery of large events at the National Museum of Flight.

• To ensure defects are reported, managed and resolved in a timely manner.

• To be committed to good health and safety and access practice and ensure familiarity with National Museums Health and Safety policies, procedures and guidelines.

• To carry out any other reasonable duties as indicated by the needs of the visitor or as directed by the General Manager or Head of Department.

Expected Outcomes:

• A consistent, customer focused approach that puts our visitors and audiences at the heart of all Visitor Experience activity.

• An awareness of customer needs and expectations which are translated into a welcoming, high quality service for all visitors.

• Efficient team working.

• A well-trained and motivated Visitor Experience workforce that is committed to the continued enhancement of the visitor experience.

• Increased visitor satisfaction from the museum experience(s)

• Effective partnership working and engagement with other departments, external partners and the trade unions in pursuit of an improved visitor experience.
• Cost-effective use of resources

• Effective communication of NMS programmes/events

• Achieve Visit Scotland 5 Star Quality Grading on annual basis

• Continual improvement of feedback from various sources

Shop Manager

BOTANICS TRADING COMPANY LTD
Permanent role, 37 hours per week, based in Edinburgh
Starting salary £26,000

The Royal Botanic Garden Edinburgh (RBGE) is a 5-star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. Together with three regional gardens, Dawyck, Logan and Benmore, its mission is to ‘Explore, conserve and explain plants for a better future.’ All profits raised through its retail operations support the important research work of the garden. The garden is embarking on an ambitious capital project – Edinburgh Biomes – to redevelop its glasshouses over the coming years. There are two shops at the Edinburgh site: the recently refurbished main shop in the John Hope Gateway and exhibitions shop at Inverleith House as well as shops at each of its regional gardens.

We have an exciting opportunity for a Shop Manager based at our Edinburgh site. This is a full-time role and there will be a requirement to work at weekends. You will be responsible for the leading, managing and supporting a retail team of around 10-12 staff, driving sales and profitability, working with the management team on seasonal planning and ensuring the smooth running of the retail operation and the delivery of 5-star customer service. You will also be the key point of contact for the retail teams at our regional gardens in relation to operational matters, staffing, stock replenishment and visual merchandising and will conduct seasonal site visits.

Candidates should possess strong organisational and leadership skills and have proven experience of managing and motivating staff in a retail setting, as well as delivering 5-star customer service, driving sales, and delivering excellent visual merchandising standards. A confident and outgoing personality and the ability to work with both the retail team and staff across the organisation to deliver objectives is essential.

A full job description and person specification outlining the essential and desirable criteria for this post can be found on our website

Interested applicants should send a CV and covering letter outlining the skills and experience you could bring to the post, as well as complete an equal opportunities form. Applications should be sent to recruitment@rbge.org.uk”by noon on 24 October 2022. Interviews are likely to take place week beginning 24 October 2022.

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted.

No recruitment agencies please.

SharePoint Office 365 Specialist

FULL TIME FIXED TERM 2 YEARS
Plus Generous benefits
HYBRID / FLEXIBLE WORKING

The Opportunity
This role is responsible for supporting the deployment of SharePoint Online, Teams and the Microsoft 365 environment across the organisation. This position will require expertise in SharePoint Online and Microsoft 365 applications, particularly Teams, to advance records management and information security, improve digital working, facilitate collaboration, and enhance productivity. The role will help identify opportunities for further use of SharePoint within the Galleries, championing its use and evolution.

The role will be a key contributor to a small and dynamic IT team, who are responsible for all technology across the galleries including infrastructure; support; audio visual; and digital solutions. The postholder will initially be a member of a cross-divisional O365 Project Team, led by the IT Infrastructure Project Manager and the Records & Information Manager.

Project Background

The Galleries has invested in Microsoft A5 and A1 licensing to allow colleagues to work anywhere on different devices. Currently, colleagues can use Outlook, OneDrive, Teams chats, calls and meetings, and a SharePoint Intranet Hub site with communication sites. This project will fully set up Microsoft Office 365 (O365) to facilitate group and team communication and collaboration, information security and in-situ records management. SharePoint online document libraries with columns and metadata will become the primary storage location for team and group files, replacing network drives and personal OneDrive folders and files currently used for this purpose. We are running trials before fully implementing O365 and will be taking a more agile learn-as-we-go approach to delivering this project.

Key responsibilities:
• Configure, implement, and maintain SharePoint Online and the M365 environment; this includes helping to migrate content from network drives, OneDrive, and other systems to SharePoint Online.
• Improve the information security and governance of SharePoint Online and the M365 environment, for example by introducing information security and records management policies and labels.
• Enhance SharePoint functionality by creating and maintaining PowerShell scripts, SharePoint Term Store metadata, Power Automate workflows, SharePoint libraries and lists, and other SharePoint-based data sources and applications.
• Configure and maintain SharePoint Online (Comms sites and Teams sites) and other Microsoft 365 environments.
• Identify, research, and implement SharePoint Online and other M365 solutions to meet business objectives.
• Help write information governance material for the M365 environment, and help maintain the IT and information asset registers.
• Promote user adoption through application support and end-user training; prepare self-help materials, and provide technical demonstrations, consultation, and support for existing O365 applications.
• Work within standard ITIL service management processes of Changes, Incidents, Service Requests and Problems, and utilise appropriate change and release procedures to ensure the smooth operation of business services.
• Maintain technical support relationships with suppliers to ensure services are provided effectively.
• Provide general application support to all functional areas and business units.
• Keep up to date with changing technologies and the benefits and advantages they may offer.
• Follow an appropriate program of personal continuing professional development.

KNOWLEDGE, SKILLS AND EXPERIENCE

The following range of knowledge, skills and experience are required. Please ensure these are reflected in your application. Short listing for interview will be based on meeting these requirements.

Essential
1) Professional or higher education qualifications in an IT-related subject or equivalent experience.
2) Knowledge of the following:
• SharePoint Online Modern Sites and Document Libraries
• Microsoft Teams
• Office 365 Groups
• M365 roles and permissions model
• PowerShell scripting to configure Azure and M365
• Power Automate scripting/workflow
3) Understanding of ITIL IT Service Management Framework and Change processes.
4) Ability to prioritise and self-manage varied workloads against agreed deadlines.
5) Ability to investigate and resolve problems creatively.
6) Good written and verbal communication skills.
7) Ability to learn to new skills and technologies quickly and apply them methodically.
8) Good knowledge of current trends and practice in the use of digital and information technology.
Desirable

The following are advantageous but are not essential:
1) Data Visualisation
2) Document and Records Management
3) Web standards and protocols such as HTML5, CSS and JavaScript
You must be self-motivated, proactive and willing to ‘go the extra mile’.
About Us
The National Galleries of Scotland (NGS) is home to one the world’s finest collections of art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: the Scottish National Gallery, the Scottish National Gallery of Modern Art and the Scottish National Portrait Gallery. The National Galleries of Scotland aims to preserve, display and augment the collections for the enjoyment and education of the widest possible public and to maintain NGS as a centre of excellence.

This is an exciting period of renewal for NGS, as we move forward with our engaging strategic vision that puts our audience at the heart of what we do. We’re making it our mission to broaden our impact, matching our rich collections, expertise and creativity to the needs and wants of our visitors. We’re finding new ways to connect with more people, and creating an innovative, inclusive organisation that can meet the challenges of our ever-evolving world.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

At NGS we are committed to looking at how we operate as well as how we engage with our visitors and communities. We want to play our part in tackling the Climate Emergency. We will ensure Equality, Diversity and Inclusion (EDI) is embedded across our organisation, ensuring everyone feels a sense of belonging and can be themselves.

Applicants are asked to provide a written statement saying how their skills match the person specification and demonstrate the value and relevance of their experience to the post.

Selection Procedures: The applicants who meet the criteria based on the job description and the person specification and who demonstrate this in their written statement will be selected for interview.

SUMMARY TERMS AND CONDITIONS

Salary £29,816 -£32,645

Starting salaries will normally be at the minimum or at a rate that reflects qualifications and/or experience which are of special value for the post and which are above minimum entry requirements.

Hours 42 hours per week inclusive of lunch breaks

Annual Leave 25 days per annum & 11.5 public and privilege holidays

Pension Civil Service pension provisions enables the National Galleries of Scotland to offer a choice of occupational and stakeholder pensions, giving you the flexibility to choose the pension that suits you best.

Please note that the successful candidate will be subject to Basic Disclosure Scotland security clearance.

Information Officer 0365

INFORMATION OFFICER O365 (Band 6)
FULL TIME FIXED TERM (2 Years) Part-time applications will be considered.
Plus – Generous Benefits Package
HYBRID/FLEXIBLE WORKING

The Opportunity

This role will support the full set up of Microsoft Office 365 (O365), primarily Microsoft Teams and SharePoint Online, to facilitate effective group and team working with improved records management and information security.

As part of this project, you will be involved in a wide range of activities including engaging and communicating with colleagues, gathering information, planning how to implement this project, and writing governance and training material. You will also be training colleagues to use O365 so they can collaborate, communicate, and manage their files securely.

As a member of the Planning and Performance Team you will help the Galleries comply with various information, records, and personal data legislation. You will work as part of a cross-divisional project team, led by the Records & Information Manager and the IT Infrastructure Manager, to fully implement O365.

Project background

The Galleries has invested in Microsoft A5 and A1 licensing to allow colleagues to work anywhere on different devices. Currently, colleagues can use Outlook, OneDrive, Teams chats, calls and meetings, and a SharePoint Intranet Hub site with communication sites. This project will fully set up Microsoft Office 365 (O365) to facilitate group and team communication and collaboration, information security and in-situ records management. SharePoint online document libraries with columns and metadata will become the primary storage location for team and group files, replacing network drives and personal OneDrive folders and files currently used for this purpose. We are running trials before fully implementing O365 and will be taking a more agile learn-as-we-go approach to delivering this project.

Key responsibilities:

• Work with the project team to gather information from across the Galleries to help inform the setup of Microsoft Teams and SharePoint Online
• Engage with colleagues to determine how they work, who they communicate and collaborate with, and how they currently manage files
• Work with the Information & Records Manager and Compliance Manager to help populate an Information Asset Register and Record of Processing Activities, and help refine the Records Retention Schedule
• Help the Records & Information Manager conduct research on O365 information security and records management capabilities and setup
• Work with the project team to translate information gathering findings into functional recommendations for the setup of O365 – what groups, teams, sites, libraries, columns, and metadata do we need?
• Help the project team produce governance and training content to ensure Galleries colleagues can manage and use O365 effectively
• Help the project team train colleagues face-to-face and online to use O365 apps so they can collaborate, communicate, and manage their files securely
• Help the Records & Information Manager manage, develop, and promote the use of the SharePoint Intranet and Yammer, as well as any other collaboration or communication apps we may use in future
• Help the project team address any queries or problems, and escalate any that you cannot answer or resolve yourself to the relevant people or teams who can help

KNOWLEDGE, SKILLS & EXPERIENCE

The following range of knowledge, skills and experience is required. Please take note of these and make sure they are reflected in your application. Short-listing for interview will be based on meeting these requirements.

Essential
• Information, records, business, or relevant technical qualifications
• Experience of communicating and engaging with many people
• Experience of gathering material and examining it
• Ability to write governance or training material
• Ability to deliver face-to-face or online training
• Experience of dealing with problems and solving them
• Ability to work within and across teams

Desirable:

• Experience of using Microsoft Teams, SharePoint Online, and other O365 apps
• Knowledge of the Public Records (Scotland) Act (2011)

You must be a team player, interested in technology, and willing to learn and adapt.

About us

The National Galleries of Scotland (NGS) is home to one the world’s finest collections of art, which ranges from the Middle Ages to the present day. Our spectacular buildings house the world’s greatest collection of Scottish art, and a world-renowned collection of Scottish and international photography, welcoming many visitors to our three principal sites in Edinburgh: the Scottish National Gallery, the Scottish National Gallery of Modern Art and the Scottish National Portrait Gallery. The National Galleries of Scotland aims to preserve, display and augment the collections for the enjoyment and education of the widest possible public and to maintain NGS as a centre of excellence.

This is an exciting period of renewal for NGS, as we move forward with our engaging strategic vision that puts our audience at the heart of what we do. We’re making it our mission to broaden our impact, matching our rich collections, expertise and creativity to the needs and wants of our visitors. We’re finding new ways to connect with more people, and creating an innovative, inclusive organisation that can meet the challenges of our ever-evolving world.

‘Art for Scotland: Inspiration for the world’ is Our Vision. Inclusive, original and ambitious – we will make the national collection accessible to all and inspire curiosity across the world.

At NGS we are committed to looking at how we operate as well as how we engage with our visitors and communities. We want to play our part in tackling the Climate Emergency. We will ensure Equality, Diversity and Inclusion (EDI) is embedded across our organisation, ensuring everyone feels a sense of belonging and can be themselves.

SUMMARY TERMS AND CONDITIONS

Salary: £ 25,350 – £27,687

Starting salaries will normally be at the minimum or at a rate that reflects qualifications and/or experience which are of special value for the post and which are above minimum entry requirements.

Hours: Full Time, however part-time applications will be considered

Fixed-Term: 2 years

Annual Leave: 25 days per annum
11.5 public and privilege holidays per annum

Pension: Civil Service pension provisions enables the National Galleries of Scotland to offer a choice of occupational and stakeholder pensions, giving you the flexibility to choose the pension that suits you best.

Please note that the successful candidate will be subject to Basic Disclosure Scotland security clearance.

Deputy Custodian

An enthusiastic and conscientious person with excellent customer service skills is required to join the team at Dunnottar Castle.

This is a full-time position, 5 days per week (Tuesday-Saturday), all year round. Hours of work do vary depending on season.

In addition to working in the Castle, this role will involve the management of seasonal staff and the online booking system for the Castle.

Applicants should have a good level of physical fitness, be able to drive, possess a pro-active nature and be able to work as part of a team as well as manage tasks under their own initiative.

To apply please forward a resume of your experience and any other relevant details to: –

Martin Gray, Castle Custodian, Dunnottar Castle
via email to martin@dunnottarcastle.co.uk

Event Coordinator

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for an Event Coordinator to work within the Events Team and alongside other departments to ensure that a 5* customer service is provided to all internal and external clients in the planning and delivery of all Events at GSC.

We are looking for a team player with strong organisational skills who is dedicated to providing a high standard of client service.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

www.glasgowsciencecentre.org/current-vacancies

We are equal opportunities employer and welcome applications from people of all backgrounds.

Application Deadline: Tuesday 04/10/2022 at noon.

Apprentice Stonemason

Thank you for your interest in the post of Apprentice Stonemason with Historic Environment Scotland based at Glasgow Cathedral Depot. This is a four-year fixed term appointment. While open to all applicants, we would welcome applications from school leavers.

The successful candidate will learn about the trade of stonemasonry on projects at Historic Environment Scotland sites or on work placements with contractors undertaking stonemasonry/conservation projects. They will be required to obtain SVQ levels 2 and 3 in stonemasonry via college studies and successfully complete their CITB stonemasonry skills test. The apprentice will be required to maintain a record of their studies and achievements throughout their apprenticeship.

First Gardener

KEY PURPOSE

Arduaine needs a capable, motivated, and knowledgeable First Gardener to work closely with the Head Gardener and help lead a small, dedicated team of gardeners and volunteers in an exciting period of redevelopment and restoration for this garden and nationally important plant collection.

CONTEXT

Arduaine Garden was established in 1898 by Ethel and James Arthur Campbell and is renowned for its nationally important collection of Rhododendron species, many of which were collected at the beginning of the last century. Arduaine grows a broad range of plants from all around the world including many tender plants which thrive in the garden’s mild climate, influenced by warm Atlantic currents. The garden covers 20 acres, divided into two main areas, a semi formal garden of shrub beds, mixed borders, lawns and ponds and an informal woodland garden.
In 1971 the garden was acquired by nurserymen, Edmund and Harry Wright. The brothers greatly improved the infrastructure of the garden and added to the existing Rhododendron collection before donating the garden to the National Trust for Scotland in 1992.
The garden regularly attracts 15000 visitors a year, though it is temporarily closed to facilitate the completion of the Shelterbelt Restoration project and additional arboricultural work relating to the project.
The Shelterbelt Restoration Project at Arduaine is in its final year and 1000 mature Japanese Larch have been removed after an outbreak of Phytophthora ramorum. The felling stage is expected to be completed by the end of 2022 and site preparation is already underway for the restoration of the garden shelterbelt, after which the garden will be intensively redeveloped and replanted to improve Arduaine’s nationally important collection of Rhododendron’s and diverse botanical collection.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Ensuring the conservation and practical maintenance of the garden and policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:
a. Practical horticulture (e.g. including managing trees and shrubs, herbaceous, pond plants and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping and path care; soft landscaping and planting preparation; glasshouse care and plant propagation);
b. Garden Restoration/ Development (e.g planting and establishing newly introduced trees, shrubs and herbaceous; contributing to planning and design of new plantings and hard landscaping; processing of timber with training to use garden sawmill; use of pesticides to control regen for establishment of new plantings; use of chainsaw to process logs, stumps and brash for replanting.
c. Plantsmanship (e.g. the identification, knowledge and understanding of this high calibre plant collection, including recording [using Iris database], and labelling of individual plants and recognized collections);
d. Interpretation (e.g. through the development and delivery of events such as introductory talks, presentations, guided tours or practical demonstrations and workshops, garden trails, digital media and contribution to guide-books or leaflets) to include the impact of various forms of Phytophthora at the property.
2. Ensuring an appropriate management regime of the garden and policies that includes the management of:
a. Staff, Apprentice and volunteers (e.g. assisting in recruitment, induction, direction, development, performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards;
b. health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers;
c. machinery and equipment (e.g. ensuring timely and appropriate repairs, purchases and servicing) and its use (e.g. training, risk assessments and HAVS logs);
d. recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, peat & pesticide-use;

e. customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced;
f. administration to enable gardening activities to be undertaken and recorded efficiently;

3. Supporting the Head Gardener Operations manager & Visitor services manager strategically and practically with the operation of the property.

Visitor Services Supervisor – Functions & Events

JOB PURPOSE

This job exists in order to manage and develop Mar Lodge’s functions business, corporate/private hire and sporting client support. To ensure income opportunities are maximised in the context of consistently high standards of customer care and lodge presentation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The key purposes of the job will be met by:
• Developing and managing relationships with potential and existing corporate and private hire clients, such that Mar Lodge continually develops and maintains its status as a ‘destination’ venue, renowned for its excellence of customer service.
• Leading teams which include members of other Mar Lodge departments and outside contractors such that there is absolute clarity of objectives, tasks and standards; and ensure their delivery towards a collective goal.
• Developing and managing the functions business to increase income as part of the property’s drive for sustainability and help raise the profile of the work of the Trust at Mar Lodge in its wider context.
• Managing allocated budgets to ensure that income targets are met (or exceeded) and that expenditure is prudent and ‘value for money’
• Managing equipment and supplies (such as banqueting furniture, catering equipment and supplies) to ensure the operational efficacy of the Lodge.
• Working within Health & Safety regime to ensure the H&S of staff/volunteers, clients and visitors within the context of the Trust’s “Safe System of Work” regime.
• Personally participating in functions preparation and delivery (preparation for and front-of-house, corporate/private hire events/sporting clients)

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience

Essential
• Practical, demonstrable experience of hospitality/catering/events development and management.
• Demonstrable experience of selling and promoting hospitality/catering/events in a competitive marketplace.
• Practical experience of staff management or supervision.
• Effective verbal and written communication skills and would be a successful salesperson in a competitive marketplace.
• Competent IT skills.
• Full current driving licence for driving in the UK.

Desirable
• Recognised Higher Education level qualification in catering/hospitality/marketing or events management.
• Personal licence holder (or be willing to train)
• Current First aid certification (or be willing to train and use)
• Current food hygiene certification (or be willing to train)

Visitor Services Manager

JOB PURPOSE

The role is responsible for the development and operational delivery of all aspects of the visitor experience at Mar Lodge Estate National Nature Reserve (NNR.) Leading the teams responsible for holiday cottages, events, functions, learning experiences, and countryside visitor services, the role ensures consistent high standards of visitor service are delivered across the estate. The role will also be responsible for project management of major new visitor experience initiatives in the wider estate. In turn, this will help ensure that the property is financially sustainable. As a key member of the management team at Mar Lodge Estate NNR the role will work with the team to develop and deliver a visitor experience strategy, promoting good communication across the property and integrated service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets.
• Project lead for major visitor service initiatives including capital projects at Linn of Dee (£4 million,) Mar Lodge and Stables, Derry Lodge, and learning experience provision (subject to Board approval).
• Create a culture of ‘exceptional service, every time’.
• Driving the visitor experience at Mar Lodge Estate NNR to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions; striving to be efficient and ensure cost effectiveness in all aspects of the role.
• Ensure high standards of presentation across the property.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.

Department specific – Visitor Services

• Managing visitor-related buildings and facilities (e.g. Linn of Dee facilities, Mar Lodge Holiday Apartments, Function Rooms, learning provision etc.)
• Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes.
• To ensure that the property meets statutory and Trust requirements of Health and Safety, Food Safety and Environmental legislations and procedures including waste disposal.
• Adhering to the sale of alcohol legislation, being a Premises Manager, if required.

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