Full Time

Boat Licensing & Customer Service Administrator

Scottish Canals has a fantastic opportunity for a friendly, confident and meticulous individual to join our Caledonian Canal team based in Inverness. As our Boat Licensing and Customer Service Administrator you will help ensure that we deliver outstanding customer service and that our boat licensing meets legal requirements. As 2022 is our 200th birthday you’ll be joining the team at an exciting time!

Key Responsibilities of the role:

• The efficient administration of all Caledonian Canal long term leisure licensing and moorings to auditable standards – maximising income opportunities
• Supporting the efficient delivery of the Caledonian Canal’s short term visitor licensing
• Providing welcoming and efficient frontline customer service for the Caledonian Canal office and Seaport Marina, Inverness
• Efficient, accurate & timely delivery of back-of-house processes, such as shore power invoicing, boat safety scheme compliance and Great Glen Canoe Trail registrations
• Issuing all long term permit disks for Scottish Canals’ boaters on all our canals

This is a varied role with never two days the same – very much frontline customer facing in the main summer boating season and more administrative and planned desk-based work over the winter.

As well as taking lead responsibility for the effective and efficient administration of our long term licences and moorings you’ll be part of the small front of house team in Inverness with duties such as in person reception cover, responding to customer calls, emails and social media as well as marina services like allocating visitor berths and selling diesel.

We’ll give you all the training you’ll need to learn our systems and processes but we’re looking for someone with previous frontline customer care experience who has excellent verbal and written communication skills and is confident to use their initiative to solve customer enquiries and build strong working relationships with customers and colleagues alike. You’ll be able to demonstrate previous experience of working with administrative processes and systems where accuracy, timeliness, diplomacy and confidentiality were key. The commercial acumen to maximise income, minimise waste and spot opportunities is essential.

The successful candidate will be friendly, a self-starter, organised and accurate, able to work alone or as part of a small team.

You should be educated to HNC or equivalent level in Business Administration, or hold comparable experience in a similar role. A driving licence is preferred (must be in place within 6 month probationary period) and knowledge of the canal network or boating industry would be an advantage. Proficiency in the use of personal computers and business applications is essential.

This role is offered on a permanent basis, 37 hours per week, Monday – Friday, attracts a salary of between £20,279.70 and £22,722 depending on experience, and is based in our Inverness Office at Seaport Marina.

Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

Closing Date: Midday Thursday 25th August 2022
Interviews held in Inverness: Week Commencing 29th August 2022.

Please supply a covering letter with your application telling us how your specific experience and skills match those in the advertised role and why this opportunity appeals to you.

Inclusive Funding Facilitator (Delivering Change)

Museums Galleries Scotland (MGS) is the National Development Body for Scotland’s museums and galleries sector – this includes 440 museums and galleries of all sizes and organisational types.  We strive to be an inclusive, agile and forward-looking organisation that seeks to lead and support positive change in the sector.

MGS has been funded by Scottish Government and National Lottery Heritage Fund to develop Delivering Change, a programme which supports the museums workforce to work with underrepresented audiences with confidence to create a more inclusive museum sector.

The Inclusive Funding Facilitator (Delivering Change) will work with the grants team to support a review of MGS’s existing grants programme to ensure it reflects inclusive values and can contribute to positive change in the sector. During this time, MGS will explore potential change across our grant streams, and the post holder will work with project advisors and project team to plan the Community Grants that will be administered as part of Delivering Change.

You will have experience in instigating and supporting change within an organisation and experience of working within the communities or equalities sector, ideally with those who have experienced barriers to accessing culture in the past. Strong communication, organisational and administrative skills are required; the post holder will additionally have excellent critical thinking skills, ideally honed within an inclusion, participation, or equalities context, and some understanding of grant funding. You will be able to work with a range of colleagues and partners with enthusiasm and initiative as well as constructively challenge current practices and thinking.

The successful candidate will manifest MGS’s core values: collaboration, integrity, passion for museums, and courageousness.

Marketing & Communications Manager

The Marketing & Communications Manager is responsible for increasing Dovecot’s audience for tapestry, exhibitions and other commercial activities.
You will create and implement press and marketing plans to boost the profile of Dovecot as a world-renowned tapestry studio, events venue and visitor attraction.
Key responsibilities include the website, social media, digital and print communication; obtain necessary approval on all marketing collateral; managing the Commercial Marketing Officer and collaborating with colleagues to meet deadlines.
Working strategically to meet commercial revenue and audience development targets, you will conduct market research and evaluation; develop pricing and promotional strategies; coordinate and manage marketing partners and identify opportunities to enhance the Dovecot brand.

Corporate Communications Manager

We are seeking an experienced communications professional to join our busy Marketing & Communications team at Scottish Canals. The successful applicant will be Corporate Communications Manager covering proactive and reactive media, strategic communications, internal communications, and stakeholder engagement.

The successful applicant for this role will be a media professional with a corporate communications background who may also have experience of public affairs. The candidate will be able to demonstrate first class strategic thinking and planning skills, you will be an excellent communicator and public speaker, skilled in producing content, dealing with the media and able to convey complex information in a meaningful way to different audiences. You will also have excellent organisational skills and ability to work under pressure, you are expected to be able to work autonomously – with the support of a Communications Officer – and as part of a team             to deliver strategic communications including providing advice and insight to senior leaders. Strong writing and editing skills are essential for this role.

This is a specialist post that requires extensive corporate communications experience. A degree in communications or equivalent experience is essential.

We are offering a salary of circa £39,000 dependant on experience for this role. Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

Responsibilities:

Leading on or contributing to the development and implementation of an effective Communications Strategy
Media relations
Digital marketing tactics
Help identify and co-ordinate important relationships for Scottish Canals and with elected representatives and funders in particular
Ensure SC positions are reflected accurately to elected representatives with a focus on the Scottish Parliament to whom we are accountable
Increase visibility of Scottish Canals positioning the organisation as experts and thought leaders to influence policy makers and opinion makers
Stakeholder mapping and database management. Develop a cross stakeholder engagement plan and control related timelines, budgets and activities
Across all – measure and strive to improve engagement; constantly challenge channels and content seeking smarter/ more engaging ways to communicate
Develop and lead on our internal communications strategy
Line management responsibility
Advise senior colleagues of developments throughout the organisation – be their eyes and ears on internal communications
Manage external agencies, including media monitoring services, website maintenance, print & design, entertainment companies, videography and photography contractors
Participate in the on-call duty along with other colleagues.
Key Tasks:

Produce a range of effective, quality content which promotes and increases the visibility of Scottish Canals, internally and externally
Ensure the delivery of consistent, effective messaging which promotes Scottish Canals across a variety of platforms, using storytelling in a way that appeals to broad audiences
Oversee and quality assure all internal and external communications
Oversee production of corporate documents
Prepare high quality briefings on topical issues for the executive team
Contribute to the production of tender documents and award submissions.
Produce communications which deliver against our Communications Strategy, including overseeing the delivery of high-impact campaigns, ensuring that they are suitable for and accessible to a range of audiences, across a number of channels
Develop and maintain our digital presence ensuring that it aligns with Scottish Canals identity, brand, and values
Facilitate effective engagement with internal and external stakeholders to maintain positive relations
Co-ordinate media engagement including delivering proactive media activity, such as writing press releases
Assist the Head of Corporate Communications and Marketing with crisis communications and reputational risk management
Work with the Communications Officer to plan, shoot and edit videos and vlogs for the website and social media
Facilitate participation at external events including sector and business awards
Work with internal teams to ensure that key activities and messages are aligned to our brand and values, advising on, and co-creating communications, and evaluating the effectiveness of these
Develop digital activities across web, email, and social media, analysing their effectiveness and providing evidence for recommended development and improvement
Creating engaging multi-channel communications plans which offer value for money, use insight and deliver high impact
Supporting Ministerial and key stakeholder visits including media interview bids and managing reactive enquiries (including on call responsibility)
Provide credible and authoritative communications advice and support to colleagues, including senior leaders
Parliamentary monitoring (e.g. committee programmes, cross party groups etc.) to identify opportunities and ensure appropriate and targeted communications.
Skills required:

Working with others: The ability to work collaboratively with others (both internally and externally) in order to achieve goals, and successfully build trust and positive rapport with the wider stakeholder community
Outstanding communication skills: The ability to communicate verbally and in written form with a wide range of individuals and bodies, providing clear and consistent information
Critical thinking: Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively
Excellent attention to detail: Achieve thoroughness and accuracy when completing tasks
Workload management and prioritisation: Plan a varied workload to meet deadlines and work creatively within processes and standards.

Interviews for this role are expected to take place W/C 29th August & 5th September.

Gardener

KEY PURPOSE
To ensure that the garden and related policies of Threave Garden and Estate are managed and maintained as a nationally-recognized garden of outstanding historical and horticultural importance; contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.

The role of ‘Gardener’ as a key member of the Threave Garden team will be heavily involved in the development plans of the garden and wider designed landscape, with future projects aimed at creating gardens of international significance. Hence this post will be vital to realize this ambition of the gardens as a top visitor attraction.

CONTEXT
Threave is one of the National Trust for Scotland’s top ten most visited attractions. The garden is made up of many landscaped features and themed areas including a Secret Garden, Rock Garden, Sculpture Garden, a variety of different water features, Azalea walk and heather beds, a one-acre traditional working walled kitchen garden, orchard, large nursery with new glasshouse facilities, extensive woodland garden and broad variety of themed beds and borders planted with a large and diverse collection of plants. Threave provides a perfect location for the Trust’s School of Heritage Gardening, offering a wide variety of horticultural experience in both traditional and modern gardening techniques. Open all year round, the garden provides interest throughout the year.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Undertaking – Garden practical maintenance of the garden / walled garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement. Walled Garden – Sowing/growing and harvesting vegetables, pruning of fruit, weeding, planting and maintaining all areas, to the required standards expected by the Trust and for the maximum safety of staff and public, and enjoyment by visitors including other professionals in the horticultural industry;
2. Fostering positive relationships with local communities and organisations and promote the work of the Trust.
3. On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
4. Demonstrating self motivation, organizing, planning, and prioritizing and good time management;
5. Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.
6. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
 Not a line manager but will, on occasion, supervise students, volunteers and staff under instructions from Head Gardener/First Gardener;
 Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens)
 Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Project Director

NTS

The National Trust for Scotland is an independent charity set up in 1931 for the preservation and conservation of natural and human heritage significant to Scotland and the world. The Trust has gone on to become Scotland’s largest membership organisation and a leader in conserving and promoting the nation’s treasured places and collections so they can be enjoyed by present and future generations. The Trust’s new 10 Year Strategy: Nature, Beauty and Heritage for Everyone has recently been launched with a strong focus on caring for Scotland’s special places through best practice in conservation.
Visit: https://www.nts.org.uk/our-work/our-strategy

The Hill House Conservation Project

The National Trust for Scotland is continuing a programme of work to conserve the Hill House for future generations to enjoy. This Project is the second and final phase of that programme, following phase 1 which concluded with the opening of the Big Box in 2019 and publishing of a Getty funded Conservation Plan in 2021. The temporary Box protects to the House allowing its fabric to dry out gradually and provides a unique view for visitors of the House from above as well as visitor facilities including a shop and café.

The Trust recognises that the Hill House is a special place, a complete artistic vision by one of Scotland’s most brilliant designer artists, Charles Rennie Mackintosh and his wife Margaret Macdonald, for a house, with bespoke interiors and furnishings, set in specially designed gardens in a unique landscape setting. This project will conserve and restore that vision and share it widely, enhance the context of the House and provide a stimulating and enjoyable visitor offer that will sustain the House into the future.

Project outcomes:
• The physical repair of the Hill House fabric to resist moisture ingress in the long term.
• The conservation of the artistic and design vision of Charles Rennie Mackintosh’s ‘total design’ intent for the Hill House, across all assets:
o Collection of Mackintosh designed and influenced objects and furniture.
o The interior and exterior of the house.
o The garden including garden structures and walls.
• The Hill House site is a low carbon, sustainable site.
• Engagement and sharing the ‘journey’ with the local community and wider community of interest.
• Providing visitor and staff facilities to support the operation of the site.

JOB PURPOSE

This job exists to:

Lead the Hill House Conservation Project and to plan, coordinate, manage, review and report all client-related activity on the project. In this role you will be the representative of the Client Oversight Group who in turn report to the Trust’s Executive Committee and Board. You will develop and deliver the Project to the requirements of internal ‘Customer’: The Regional General Manager.

Provide leadership to a team made up of internal NTS specialists and external consultants.

Be the conduit between external communities of interest, consultant teams and internal NTS teams.

Ensure that the project is delivered to meet the needs of the National Trust for Scotland and all statutory requirements and that the project progresses and is delivered to the desired quality within programme and budget.

Manage stakeholder relations and promote the project locally, nationally and internationally.

Maximise the opportunities to deliver core NTS objectives through the project delivery and the completed Hill House site.

Ensure that the project is handed over and closed in accordance with the NTS Project Management guidance, including developing and delivering an effective ‘soft landing’ strategy, organising necessary training on systems, post project evaluation and archiving of key Project documentation.

Visitor Services Manager – Retail, Admissions & Collections

JOB PURPOSE

The Visitor Service Manager is a hands-on role, supporting the Operations Manager to ensure close collaboration between operational teams and central teams, namely, retail, membership, collections conservation and curatorial. The Visitor Services Manager has first line responsibility for all retail sales, admissions income, NTS membership and visitor data at Culzean as well as the care for Culzean Castle and collections.

This includes supporting the Operations Manager to ensure the highest standard of service and experience is offered to our visitors through all responsible areas. The post holder will lead retail and membership teams to exceed sales budgets through exceptional customer service training, merchandising, upselling and experiences. This role will also lead a team looking after Castle and its collections, supporting the curator and conservator to ensure the highest standard of collections care is delivered and engage with our visitors through written and people led interpretation.

The Visitor Services Manager will ensure that all managed departments are safe, secure, clean and comfortable environments in which staff, students, and volunteers can effectively work, and visitors can enjoy. Weekend working is required, and the post-holder will be expected to work flexibly, taking time off in lieu, in accordance with Trust policy.

As a key member of the wider management team at Culzean the role will work with the team to deliver an overall visitor experience strategy, promoting good communication across the property and a joined-up service provision. This role will be part of the property leadership team and will act as Duty Manager for the property on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Retail and Membership

• You will be responsible for setting and achieving stretching budgets for retail and membership.
• You will effectively plan and grow income and profitability as well utilising NTS tools to control costs.
• You will develop business plans for retail, membership and castle/collections, ensuring teams have exceptional product knowledge and the skills to deliver amazing days out.
• You will monitor results regularly and take necessary action to achieve budgets, working with central support teams when required.
• You will create a great environment for your team of staff and volunteers to work.
• You will develop and coach teams, driving strong performance through setting clear objectives.
• You will lead a culture of amazing service and will monitor through regular reviews.
• You will maintain the highest level of visual merchandising.
• You will lead and advocate for a culture of amazing customer service and experiences.
Castle and Collections

• You will lead and participate in the preventative conservation of the collection at Culzean.
• You will be responsible for managing the routine and deep-cleaning programmes, including monitoring environmental controls, monitoring and maintaining deterioration of the collections and supporting the conservator.
• You will lead conservation projects within the Castle, ensuring all teams working within the castle are mitigating against damage.
• You will work with the curator to tell the stories of the house and Culzean in new and exciting ways.
• You will ensure we are telling the stories of Culzean in exciting and vibrant ways
• You will lead a programme of stories and events within the Castle in collaboration with the Operations Manager.
• You will act as liaison for collections care with the Wedding and hospitality team to ensure the highest level of collections care.
• You will lead a team to support the overall experience plan for Culzean Castle and Country Park.

Conservation Maintenance Surveyor

CONTEXT

The National Trust for Scotland is an independent charity set up in 1931 for the preservation and conservation of natural and human heritage significant to Scotland and the world. The Trust has gone on to become Scotland’s largest membership organisation and a leader in conserving and promoting the nation’s treasured places and collections so they can be enjoyed by present and future generations. The Trust’s new 10 Year Strategy: Nature, Beauty and Heritage for Everyone has recently been launched with a strong focus on caring for Scotland’s special places through best practice in conservation.

Visit: https://www.nts.org.uk/our-work/our-strategy

The Trust is organised across 4 Regions:
North East: Regional Office – Crathes Castle
Highlands & Islands: Regional Office – Balnain House, Inverness
Edinburgh & East: Regional Office – Newhailes House
South & West: Regional Offices – Culzean Castle (main), Greenbank House (northern hub)

Each Regional General Manager has operational responsibility through Property Staff for maintaining built assets and ensuring statutory compliance within their Region. The Central Buildings Team operates through a consultancy model with dedicated resource in each Region. The role of the Buildings Team is to provide NTS with professional and technical services in support of building conservation, maintenance and capital building projects across the Trust’s built estate. Each Region is currently supported by a dedicated Building Surveyor (or Architect) who ensures that NTS delivers best practice in building conservation and maintenance. You will be assigned to a Region, joining the Building Surveyor and providing a leadership role for building maintenance activity in your Region. You will also assist the Building Surveyor with larger project delivery. Your key day to day contacts will be the Regional Building Surveyor, Operations, Maintenance and Property Staff.

The Buildings Team is a national asset of the NTS and operates as a single team. Individuals will sometimes be required to operate beyond their ‘home’ Region or to provide specialist advice to other team members. In exceptional circumstances, individuals may be asked to relocate temporarily to deal with a particular situation eg as part of disaster recovery efforts. The role will also require occasional work outside core hours to deal with emergency or unplanned situations.

JOB PURPOSE

This job will support the National Trust for Scotland Strategy Conservation Pillar by contributing to improving the condition of our buildings, delivering best practice in built heritage conservation and maintenance management and supporting the safe operation of our sites.

Reporting directly to the Head of Building Surveying (Operations) you will be responsible for supporting and undertaking the planning and delivery of sensitive conservation maintenance and repair to NTS buildings and advising property operations teams on all aspects of buildings care. You will assist operations staff to maintain public access to sites and buildings during essential building work.

Visitor Services Assistant – Welcome

JOB PURPOSE

As a front-line member of the Culloden team your job is give an amazing welcome and tell the story of this iconic site. You will be responsible for delivering our commercial offer which includes membership, general admission, donations, some retail products and travel trade. You will be part of our Visit Scotland 5-star team acting as an ambassador for the site and the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Welcome team to deliver high quality visitor experience at Culloden Battlefield (including but not limited to):

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.
• Working with the Visitor Services Manager (Welcome) and a Visitor Services Supervisor (Welcome) to deliver membership targets and KPI’s
• Cash reconciliation duties including end of day and administration tasks. Ensuring cash is handled accurately and there is continuity across all sales platforms
• To ensure perpetually high levels of accuracy are maintained for all transactions and data recording
• Working with the Visitor Services Manager (Welcome) and a Visitor Services Supervisor (Welcome) to deliver audio guide systems and other services efficiently to visitors
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.
• Working with the Visitor Services Manager (Retail) and wider property staff to ensure high standards of display & merchandising at all times.
• Be able to take responsibility for your own development and learning.
• Answer historical questions and booking enquiries and process bookings appropriately
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way
• To provide consistently excellent customer service when dealing with high volumes of customers
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Gardener

KEY PURPOSE:

To ensure that the garden and policies of Brodie Castle and Playful Garden are managed and maintained as a nationally-recognised estate and garden of historic importance; contributing to the property’s overall conservation and development and its enjoyment by visitors and supporters.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

• Care and development of the 1753 designed landscape.
• Undertaking practical maintenance of the garden (including but not limited to: managing trees and shrubs; removing dead and damaged plants; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping; path care) to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors;
• Contributing to the management, conservation and development of the garden by maintaining appropriate plant records and labels;
• As requested, assisting with education /interpretation activities such as introductory talks and guided walks;
• Fostering positive relationships with local communities, promote the work of the Trust, and actively seek opportunities to increase Trust membership;
• Contributing to the review and development of property action plans and operational work plans and budgets for the garden;
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.
• Horticulture/ Commercial forestry/General estate works of amenity woodland and specimen trees, thinning, felling and general estate management (pathways, ponds, sluices etc.)
• Supervision of volunteers.

Officer – People, Enquiries & Advice

Who we are
We’re a forward-looking People Department that supports our organisation’s Strategy through support for our volunteers (2300) and employees (1200) – whether as individuals or as managers. Our organisation can seem complex since its workforce is deployed all across mainland- and island-Scotland, in all sorts of workplaces (from cottages to castles, mansions to mountains, gardens to great estates, tearooms, shops, offices – and everything in between), but our work aims to be fair and consistent no matter where and who our people are. We strive to make people processes simple and accessible so that our people can just “get on with the job” but be robust enough to give meaningful management information to help with strategic and tactical development and decision-making. We enjoy connecting with each other for our work and for social activity: we take our work very seriously, but we like to have fun too.

What this job is about
The job focusses on three key areas:
1. It actively promotes the use of self-service products for managers/individuals to self-serve to address most day-to-day enquiries relating to people (volunteer + employee) life-cycle matters or ad hoc issues;
2. It delivers a first-contact/front-line ‘service desk’ for people management enquiries which cannot/have not been addressed through self-service products, triaging and distributing enquiries to the relevant sections/individuals within the wider People Department;
3. It provides general administrative support to the Enquiries & Advice team (and as required, the wider People function)

What we want you to be responsible for
Actively promote the use of self-service products for managers/individuals to self-serve to address most day-to-day enquiries relating to people (volunteer + employee) life-cycle mattersor ad hoc issues. This will include, for example:
o Static online self-serve products such as the A-Z, FAQs, links to other (external) useful materials;
o Interactive online self-directed learning products;
o Learning products (“toolbox talks”) and supporting materials that can be downloaded and used by managers/teams/individuals to increase their capability to self-serve.
As required, participate in the development of these products.
• Deliver a first-contact/front-line ‘service desk’ for people management enquiries which

cannot/have not been addressed through self-service products, that triages and distributes enquiries to the relevant sections/individuals within the wider People Department. This will include, for example;
o Face-to-face/telephone interactions to:
 re-direct to self-serve, or
 respond using scripts and FAQs, or
 giving low-level immediate advice, or
 direct to the relevant section/individual in the wider team;
o Logging and analysis of incoming queries to identify ‘hot-spots’ (whether by topic or organizational unit) to help the Lead Consultant shape products and/or inform wider organizational development/effectiveness.
• As an active user, support the general maintenance of the Trust’s HRIS such that its data is accurate and reliable, and it seamlessly drives and reflects people transactions and management information (MI). This will include inputting data/transactions to support the currency of data within the system.
• As required:
o support general administration of the function, e.g. diary management, meeting arrangements, note-taking, document and file management;
o support devolved projects/activities;
o participate in internal and external meetings
o work collegiately with (particularly) the Policy & Operations function to support any peaks and troughs in their work-load.
• Support Lead Consultant & Consultants with delivering specialist advice that enables managers and individuals to resolve more complex and non-routine/cyclical people issues (in effect, ‘casework’ advice on matters of performance, behaviour, attendance, and family-friendly). This will include, for example:
o Assessing organisational risk of situations and potential solutions with support of Lead Consultant & Consultants as appropriate;
o Guiding individuals and manager to the most appropriate options for resolution – including local and informal resolution ahead of any formal processes Lead Consultant & Consultants;
o Managing any formalised cases with rigour and pace towards a business-acceptable outcome, and ensuring all case administration is documented and up-to-date at any given time with support of Lead Consultant & Consultants;
o Logging and analysing of cases to identify ‘hot-spots’ (whether by topic or organizational unit) to help the Lead Consultant shape products and/or inform wider organizational development/effectiveness.

Lead Consultant – Organisational Development

WHO WE ARE
We’re a forward-looking People Department that supports our organisation’s Strategy through support for our volunteers (2300) and employees (800) – whether as individuals or as managers. Our organisation can seem complex since its workforce is deployed all across mainland- and island-Scotland, in all sorts of workplaces (from cottages to castles, mansions to mountains, gardens to great estates, tearooms, shops, offices – and everything in between), but our work aims to be fair and consistent no matter where and who our people are. We strive to make people processes simple and accessible so that our people can just “get on with the job”, but robust enough to give meaningful management information to help with strategic and tactical development and decision-making. Although the team is dispersed across the country, we enjoy connecting with each other for our work and for social activity: we take our work very seriously, but we like to have fun too.

WHAT THIS JOB IS ABOUT
This job works with colleagues across the Trust to enable improved performance of individuals and teams. You’ll lead complex projects across a spectrum of organisational development disciplines (engagement, leadership development, change and organisational development) as well as developing new processes and programmes of activity at a strategic level.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Build strong relationships and provide advice and guidance on all OD related matters, partnering closely with managers in areas such as engagement, learning & development, performance management, organisational development, and change.
• Work with leaders across the Trust to understand their areas of work, diagnose organisational development issues, and work with them to create strategic plans to create a work environment where our colleagues can thrive.
• Design and deliver organisational & employee development and engagement solutions (e.g., Workforce survey, national and local recognition initiatives, performance management) across the organisation to enable improved performance, engagement and to ensure the necessary capabilities and skills.
• Support the embedding of our Corporate Strategy and successful achievement of the strategic objectives for the first phase of our Strategy by designing and implementing effective organisational development initiatives for the Trust, using quantitative people data and external trend analysis.
• Institutionalise good practice of project management for small and complex People projects, embed methodology by providing toolkits, templates and the necessary guidance and training.
• Looking ahead in the medium- and long-term, review current and future capability requirements for the organisation, assess required changes and support the transition to new capabilities where required.
• Support leaders in change management, using existing Trust approaches and adapting these approaches where necessary to enable effective change processes.
• Lead the design and develop of leadership development interventions and ensure implementation, budget holder for the Training and Development budget.
• Supervise the Consultant – Organisational Development job holder on a project-by-project basis.
• Facilitate team development and leadership development sessions at all levels, using existing tools and developing new ones if required.
• Measure the impact of organisation development activities, ensuring appropriate linkage with wider organisational and people strategies.
• Work across the People function to align OD interventions and recommendations to business-as-usual People processes and ensure tracking of all OD interventions and processes on the People System.
• Deliver ad hoc People projects to support improved business performance as and when required, which may include managing volunteers, contractors, or suppliers.

Footer

Looking to work in the attractions industry or for a new challenge within the sector?

Sign up to our job alerts e-mail for up to date job info from ASVA members.

Contact ASVA

Copyright © 2020 ASVA. ASVA is a Company Limited by Guarantee. Registered in Scotland No: SC153812