Full Time

Heritage Planning Assistant

JOB PURPOSE

Heritage planning is the function within the Trust concerned with understanding or knowledge of the properties and what we are going to do with that heritage or creating direction.

Heritage Planning refers to the general process of assessing the significance of heritage, understanding its intrinsic character, and providing for its conservation and interpretive needs and opportunities. Heritage Planning builds knowledge and supports the conservation and interpretation of heritage.

The Heritage Planning Assistant will play a pivotal in supporting the work of the Heritage Planning team; enabling the Trust to make informed and robust decisions around the future management of National Trust for Scotland properties and supporting activity to set long terms strategic direction and articulate our vision for the sites we care for.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Support the Heritage Planning team to undertake research on the properties owned, managed and cared for by the National Trust for Scotland
• Source information relating to acquisition and past management of Trust properties, creating concise overviews to inform future management of these sites
• Review information held across a wide range of departments within the Trust to identify current sources of knowledge and potential gaps in our knowledge base
• Collate information on visitor statistics and financial performance on a property by property basis
• Review and update simple statements of significance to inform understanding and management of Trust properties
• Analyse current coverage of designations (natural, cultural and cross disciplinary) to inform knowledge base, including through the use of ArcGiS
• Develop and maintain a database of existing knowledge sources and their location
• Produce and disseminate Heritage Planning guidance notes on a range of subject matter
• Undertake general administrative duties for the Heritage Planning team as required
• Advocate the work of the Heritage Planning team through a range of internal and external mechanisms

Director of Finance & Corporate Services

The Director of Finance and Corporate Services is accountable for the strategic financial management and leadership of Dundee Industrial Heritage. The role also carries responsibility for the stewardship of all the company’s physical assets including a range of internal corporate services.

Duties and responsibilities

Financial Management & Accounting

• Develop a robust and transparent financial environment, in line with requirements by Board, stakeholders and auditors;

• manage business systems and office support environment, including necessary licenses, leases and compliance requirements;

• Uphold and implement financial management and planning on a day-to-day basis;

• work closely with the EMT and wider management team to agree budgetary parameters, including cost allocations and revenue generation targets as appropriate;

• Produce regular monthly accounts and financial reporting that permit timely and effective financial management;

• Evaluate and advise on competing financial priorities when required

• work with funding partners to establish and abide by parameters of various financial sources;

• undertake projects as required by the Chief Executive.

Full job description is available on our website.

Visitor Services Manager

Visitor Services Manager

Job purpose: Ensure the highest quality of visitor experience by managing the smooth running of day to day operations in Rosslyn Chapel and Visitor Centre to agreed standards

Line management: Guides; shop/admissions staff; security officers

Main Duties:

Staff

Plan, organise and communicate staff working patterns by managing the rota for Guides and Admissions/ Shop staff (postholder may need to provide cover from time to time to fill gaps) and security team
Ensure good communications with staff to achieve a great working environment.

Commercial

Ensure agreed shop product lines are in stock and manage ordering of products, their storage (both onsite and externally) and display
Manage website shop and orders
Manage annual stock take
As part of the Retail Steering Group, contribute to the development of new shop products
Act as main link with EPOS Now (supplier of tills and EPOS system). 6. Manage programme of private visits to the Chapel and contribute to their development

Maintenance

Organise regular and ongoing maintenance required in Chapel and visitor centre
Be responsible for the Chapel van and its good running order
Manage relationship with external cleaning company and cleaners

Health and Safety

Contribute to the programme of risk assessments and actions to mitigate against risks
Manage site security arrangements

General

Respond to feedback from visitors as necessary
Contribute to development of events programme through the Events Steering Group
Deputise for the Director as required and undertake reasonable additional duties as requested by the Director
Provide information and reports as requested by the Finance Manager and Director to assist with the budget process and ongoing performance reporting.
Assist with general administration and smooth running of the office

To apply for this position, please send a CV and covering letter to Ian Gardner, Director of Rosslyn Chapel Trust by 31 August – Ian.Gardner@rosslynchapel.com

Waterway Operative

We are looking to for a full time Waterway Operative to enhance our team at Crinan Canal.

We are offering living wage + allowances (10% variable roster, 5.75% summer/ winter) for this role.

Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

Day to day tasks, including challenging aspects of the job:

Comply with SC’s Health & Safety policies and defined standards. Report incidents, accidents and near misses. Support and contribute to ‘Behavioural Safety’.
Maintain accurate records as required such as timesheet, HAVs records etc.
Utilising IT for online training and online booking systems, WhatsApp messenger, Teams and emails.
Complete point of work risk assessments and adjust work methods where appropriate. Ensure all equipment (PPE, plant, materials etc.) are appropriate for the task in hand.
Ensure that the customer experience is maximised by providing outstanding levels of customer service, including anticipation of and response to customer-related issues
Manage and support the safe and efficient movement of boat traffic through the canal.
In accordance with Scottish Canals standards always promote the organisation by maintaining a professional approach and adhere to code of conduct, company policies and procedures.
Undertake the operation of structures e.g., locks, bridges and sluices in a safe and efficient manner ensuring care is taken to look after the heritage asset.
Undertake key duties associated with the daily operation and maintenance of the waterway and waterside e.g. towpath vegetation management, painting, litter collection, fencing repairs, pontoon redecking, refurbishing, and several other manual & practical duties that help maintain and repair the assets.
Operate appropriate plant & tools commensurate with the task in hand (having achieved the correct competencies / training).
Provide a first response for any emergencies/incidents that may occur on the waterway report and escalate according to company policy.
Support asset inspections, planned preventative maintenance Identify and report any structure failures, breaches, and damage or pollution incidents escalate through Line Management policy.
Contribute in the working of the emergency out of hours standby rota as directed by Line Managers. This includes a one week in four on 24hour call for 7 days including out of hours duty operatives handling water control and flood control situations and shipping lines.
Ensure that environmental and heritage issues are taken into serious consideration in all work that is undertaken.
Work outside in all weathers, PPE will be provided
Ensure great care with Scottish canals person equipment provide such as phones and lifejackets.
Skills and experience required:

Experience of working within an everchanging dynamic environment which includes busy customer service, safe boat movements and transit, general vegetation tasks including grass cutting, weeding etc. general asset management, repair and refurbish.
Experience of working as a team member supporting colleagues with weakness and sharing skill set strengths.
Experience of computers and smart phones including email, online training, digital diaries and task-specific software
Proficient maintenance skills, such as painting, woodwork, fencing, concreting, use of hand tools and small power tools. Training will be provided.
Experience of administrative tracking e.g.: data recording using computerised or manual systems.
Able to communicate effectively with other team members and locations to allow for the efficient operation of the waterway. A flexible attitude towards the ever-changing business requirements
Must have a full UK driver’s licence and access to your own vehicle.
Ability to follow reasonable Line Management requests and prioritise workloads.

The successful candidate will be able to demonstrate the following qualities:

Understand instructions and work to company policies and procedures
A mature and positive, ‘can do’ attitude
Safety awareness
Customer Service Excellence.
Strong team-working ability
Time management skills
Problem solving capability
Ability to work under pressure
The post is 5 days over 7 working a variable roster over the Spring, Summer and Autumn periods and Mon – Fri in Winter. You may be required to participate in the Emergency Out of hours roster to undertake water controller/flood control duties and shipping lines.

Cluster Venue Manager

Eden Scott is delighted to be working with OnFife, an ambitious Public Sector Trust to recruit a Venue Manager.

As part of their ongoing commitment to welcome communities back into their spaces this role will help them to deliver on their ambitious plans for the future.

This role of Venue Manager has come about as OnFife are revisiting their Operations Management Team structure following on from the pandemic. It’s important to the Trust to develop the right structure so it’ll be a great time to join the team. There are some exciting times ahead as OnFife’s Adam Smith Theatre in Kirkcaldy emerges from a complete refurbishment. Significant investment into the infrastructure and production equipment is also being made across all four of their 4 theatres.

Initially the post will have day to day management responsibility for two of their venues in Central Fife, Rothes Halls in Glenrothes and The Lochgelly Centre in Lochgelly. These busy community venues both include a theatre, public library, meeting spaces and a café. It’s a role that’s well suited to an individual with great people management skills, an eye for detail, someone who’s loves to coach and develop people and enjoys delivering excellent customer service.

You’ll be working alongside colleagues that are looking afresh at how the Trust runs its operations and delivers its services, so they’ll be looking for you to bring your experience and ideas. You’ll play a significant part in helping lead the organisation through an extensive Recovery & Renewal Strategy that they’re shaping up, not only in response to the Covid pandemic, but also in the recognition that their venues need to continuously evolve.

You’ll be reporting into the Deputy Operations Manager who leads on Venues, Theatres and Heritage sites, and you’ll liaise directly with the Creative Development Team to ensure that they’re living their values; well governed; forward looking and relevant and trusted by their communities.

Being part of their Operations Team means delivering a great overall service experience to their communities. There’s a lot of day-to-day management and leadership but it’s equally about working collaboratively with colleagues. The role holder will embrace an equitable and co-ordinated approach to service delivery and development and the successful candidate will be a key member of their Operations Management Team, demonstrating the vision, empathy and agility to contribute at the highest level.

Key Tasks & Responsibilities include:

Take the day to day management and leadership responsibilities within Rothes Halls and The Lochgelly Centre. Overseeing and approving rotas to ensure appropriate levels of cover and support are consistently maintained.

Provide leadership, support and coaching to venue supervisors and front-line teams regarding the management and operation of the facilities.

To collaborate closely with OnFife’s Theatres Managers and Catering Operations Manager in helping to reshape how they deliver front line services in line with changing customer behaviour needs

Implement the organisation’s Health and Safety policies and ensure that all staff across the venues are well trained on all procedures.

Assist with the implementation of corporate initiatives including the management and delivery of major events and productions.

Seek and support continuous improvement recognising and rewarding performance and encouraging innovation.

Contribute to, and deliver against, the organisations strategic objectives and associated strategies, eg business plan, financial plan, customer services plan and communications plan.

Key skills and experience required:

Applying candidates should have a CV that details:

Excellent leadership skills with the ability to motivate others.

Operational management within a multifaceted customer focussed organisation where experience has been gained developing and maintaining effective relationships and partnerships internally and externally.

Previous Theatre experience or similar would be advantageous.

Experience of financial and business planning and budget and cost management.

This role will initially be based between Glenrothes and Lochgelly and the post holder may be required to travel throughout Fife, applicants must have a driving licence and their own car.

Salary banding ranges from £34,614 to £38,312 dependant on experience, benefits include a local government pension, death in service, generous holiday entitlement of 32 days.

Eden Scott is dealing exclusively with OnFife on this vacancy so please submit your CV online or to sally.rae@edenscott.com or for further details contact Sally Rae 07776 662506.

No closing date has been set for this vacancy so we would suggest candidates apply without delay.

Visitor Services Supervisor – Food and Beverage/Catering

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Supervisor – Food and Beverage.
This is a fantastic opportunity to work as part of their leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at their popular Viaduct View and Monument View takeaway cafes. You will deliver their quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate their team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell their range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share their enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.
Key responsibilities of the role:

Catering operation
• Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about their visitors.
• Act as one of their duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. their Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £350,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Key skills and experience required:

Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting or café.
Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
Enthusiasm for preparing and serving high quality food and drink
Passion for and ability to demonstrate the exceptional customer service required of all staff
Confident communication skills (written and spoken)
Computer literacy and familiar with Microsoft software
Experience with cash handling, monitoring and interpreting financial data
Strong time management and organisation skills
Ability to be proactive and to take initiative
Understanding of and belief in the work of the National Trust for Scotland

This role offers an excellent competitive salary within a range of £24,252 – £25,877 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Communications Manager

An exciting opportunity has arisen to join the team at the Trust as Communications Manager on a fixed term basis for 12 months with potential to go permanent.

The Communications Manager will join the charity’s small and busy Communications Team on a fixed-term basis to manage and help deliver external and internal communication activities that support their charity’s vision, objectives and brand. 2022 is an important year for the Trust, as they begin implementing their ten-year strategy, Nature, Beauty & Heritage for Everyone.

The existing Head of Communications is to act as interim Director of Customer & Cause (the department in which Communications is located alongside our Fundraising, Membership and Marketing Teams), and in turn the existing Communications Manager will take over as interim Head of Communications. The postholder will therefore assume the Communications Manager’s role in order to enable her to focus on her new responsibilities.

The specific purpose of the role is to deliver a planned programme of communications to the media and the Trust’s many external and internal stakeholders with a view to delivering high levels of coverage, thus inspiring visitors, members, supporters and their workforce. You’ll work with their external Public Relations agency partner and on your own initiative to develop communication plans that will enhance the reputation of the Trust and promote its work and the benefits it brings to Scotland.

Key responsibilities of the role:

Line management of a Communications Officer (Internal Communications) and a Communications Executive (Fixed Term)
Working with colleagues across Trust and particularly in the Customer & Cause directorate to manage and deliver communications plans and activity that supports the Trust’s strategic objectives.
Working with inhouse and agency colleagues, create and deliver on brand and on message content for use on Trust and external channels which promotes the work of the Trust.
Building and managing relationships with key media contacts to maximise positive coverage of Trust stories.
Working across the customer and cause directorate to develop engaging communication plans as part of national campaigns for fundraising, membership or visitors.
Developing a plan of engaging internal communications to promote a positive working environment for staff and keeping them informed of developments across the Trust.
You’ll support the National Trust for Scotland’s properties, regions and departments in developing their own communication activities, ensuring that they don’t clash with national activity and are within the agreed guidelines.
You’ll ensure the at Trust maintains a and effective and timeous response to media enquiries, including on an out of hours basis.
Providing advice and support to senior managers and Trustees on media and reputational issues.
Key skills and experience required:

Demonstrable expertise in media management and a network of media contacts.
Experience of delivering successful communications strategies
Exposure in voluntary or public sector environment in a communications role
Understanding of the political environmental and social context of the National Trust for Scotland
Accomplished communicator both written and oral.
A proactive approach with problem solving skills and a keenness to push the boundaries
Strong team working skills.
This role offers an excellent competitive salary within a range of £36,523 to £40,238 per annum plus significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

No closing date has been set.

Marketing and Events Officer

The Great Tapestry of Scotland tells the inspirational true story of the country’s history, heritage and culture (from 8500 BC to present day). It was hand stitched by over 1000 people in communities across Scotland. It is made up of 160 panels and 300 miles of wool (enough to lay the entire length of Scotland from the Border with England to the tip of the Shetland in the North Atlantic).
It is a remarkable achievement: in an age of speed and technology, it has been created with wool and linen, slowly, methodically and with people coming together to share stories and create a record of their history.
The purpose built visitor centre in Galashiels in the heart of the UK’s premier textile region is now the permanent home of the Tapestry, and opened in September 2021 in 2021. We achieved Visit Scotland’s five star accreditation within 4 months of opening, and have been award numerous awards for architecture, design and interpretation.
In addition to showcasing the Tapestry and telling the story of Scotland through interactive displays and audio guides, there are nationally significant changing exhibitions and education activities; a gift shop and café with seasonal and local produce; as well as a programme of events for all ages.
We are looking for a highly motivated and experienced marketing and events officer to join our successful team, to drive visitor numbers and develop the events market through a strategic marketing strategy.
The Great Tapestry of Scotland is a must see, significant and sustainable, high quality visitor experience celebrating the remarkable that brings new and repeat visits to the area and supports other tourist related business, particularly in the Borders.
If being a part of a fantastic journey placing the Tapestry on the international stage excites you, then you could be a part of a team delivering something truly amazing.

For the full role profile and the info needed to apply to join our team, please visit our website: https://www.liveborders.org.uk/about-us/jobs/
Closing date for applications is Sunday 21 August 2022

Maintenance Technician – Temporary 8 months

This job is primarily about helping to maintain high standards of presentation and safety internally and externally for our many visitors. We are willing to consider candidates with any amount of experience, from a junior who will be trained in all aspects of the role, to an experienced technician who can hit the ground running, to a specialist electrician who will take responsibility for electrical maintenance as well as general tasks.

Basic skills or the ability to learn in all or most of the following: electrics, joinery, painting and decorating, plumbing and IT skills.
Good communication skills, numeracy, organisational abilities, and initiative.
Ability to work well on own or with others.
Flexibility to work outside the normal opening hours of the building, for those jobs that need done when no visitors are present.

Full job details on our website https://camera-obscura.co.uk/careers/career/maintenance-technician-temp

CV and cover letter to be sent to Ross Boon, Technical Manager ross@camera-obscura.co.uk

Maintenance Technician

Full job details on our website.

CV and cover letter should be sent to Ross Boon, Technical Manager ross@camera-obscura.co.uk

Security Officer

Working as part of a professional security team, you will ensure and maintain the security, safety and integrity of all National Museums Scotland buildings and provide a safe and secure environment for all staff, visitors and collections. With proven relevant experience of working in a security environment previously, you will have a good working knowledge of security, fire, intruder and CCTV systems and procedures and knowledge of reception duties/access control for staff, contractors and visitors. You will possess good communication skills, in relation to both telephone manner and radio procedures and also in dealing with enquiries and requests for assistance. You will have good organisational skills and the ability to remain calm and positive under pressure and in dealing with a wide range of enquiries and situations.

A good knowledge of Health and Safety at Work procedures and experience in dealing with incidents / situations requiring an immediate or timed response is essential. This role can be demanding in nature in terms of the duties concerned and the environment in which it is carried out. ICT skills in Microsoft Word, Excel and Outlook, basic administrative skills and a current First Aid certificate are desirable.

A shift allowance of £3,371 per annum is payable.

HR Officer

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

As a key member of our small and busy HR Team, you’ll be responsible for day-to-day operational HR activities, and will be a key point of contact for all people-related queries. This is an exciting generalist role, where you’ll provide coaching, advice, support and training to ensure that all HR policies and processes run smoothly as well as supporting the HR Team to deliver key departmental and organisational objectives. You’ll be customer focused and a role model for our values, ensuring that they’re at the heart of all we do.

This is a full time position working Monday to Friday. You’ll be based at our Head Office in Kirkcaldy although we are currently working from home for most of the week, with a move to a Hybrid Working model coming soon. As we support out teams across the whole of Fife, you will also be required to work and visit any of our venues as needed.

This is a great opportunity to join our team and help shape the HR service as we go through a period of exciting transformation.

The full job description can be found on our website.

About You

You’ll be an excellent communicator, with a strong customer-focused attitude. You’ll have experience of multitasking in a busy HR environment, with a high level of attention to detail, and a good understanding of current employment law. You’ll have experience of building great relationships with managers, employees and other key stakeholders.

How to Apply

If you would like to find out more information about this role before applying, you can contact Mel Grant, Lead HR Officer, for an informal chat. Please email melanie.grant@onfife.com to arrange this. When you’re ready to apply, please visit our current vacancies webpage and download and complete our Application Form, and return this along with a completed Equal Opportunities Form to recruitment.fct@onfife.com

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 12pm on Thursday 1 September 2022.

« Previous Page