Full Time

Visitor Services Manager – Rosslyn Chapel

Visitor Services Manager
Job purpose: Ensure the highest quality of visitor experience by managing the smooth running of day to day operations in Rosslyn Chapel and Visitor Centre to agreed standards

Line management: Guides; shop/admissions staff; security officers

Main Duties
Staff
1. Plan, organise and communicate staff working patterns by managing the rota for Guides and Admissions/ Shop staff (postholder may need to provide cover from time to time to fill gaps) and security team
2. Ensure good communications with staff to achieve a great working environment

Commercial
1. Ensure agreed shop product lines are in stock and manage ordering of products, their storage (both onsite and externally) and display
2. Manage website shop and orders
3. Manage annual stock take
4. As part of the Retail Steering Group, contribute to the development of new shop products
5. Act as main link with EPOS Now (supplier of tills and EPOS system).
6. Manage programme of private visits to the Chapel and contribute to their development

Maintenance
1. Organise regular and ongoing maintenance required in Chapel and visitor centre
2. Be responsible for the Chapel van and its good running order
3. Manage relationship with external cleaning company and cleaners

Health and Safety
1. Contribute to the programme of risk assessments and actions to mitigate against risks
2. Manage site security arrangements

General
1. Respond to feedback from visitors as necessary
2. Contribute to development of events programme through the Events Steering Group
3. Deputise for the Director as required and undertake reasonable additional duties as requested by the Director
4. Provide information and reports as requested by the Finance Manager and Director to assist with the budget process and ongoing performance reporting.
5. Assist with general administration and smooth running of the office

Driver/Skilled Labourer

This is an exciting new role that is vital to the maintenance and refurbishment of Edinburgh Zoo. As part of the Property and Estates team you will be key to the safe operations and delivering a 5 star visitor experience. This role will challenge your skills and allow you to develop them in a unique environment.

The role

To carry out, to completion, property maintenance related tasks (multi trade) to agreed timescales, quality standards and in a cost-effective manner,; undertaking designated activities (trade specific) in managing the build and maintenance of all buildings, facilities and infrastructure owned by the RZSS.

Ensure that all areas of the site are safe and well presented for our visitors in support of RZSS’ mission and vision.?

Some of the things you’ll do:

Work under the direction of more senior tradesperson to;

take the day to day lead on designated activities (trade specific) to ensure all assigned repairs and projects are delivered effectively, safely, on time and to budget.

Provide reactive labouring and driving tasks to agreed H&S and quality standards.

Undertake all forms of general labouring works, e.g. planning general works and multi trade repairs (that don’t require an experienced tradesperson to complete) and repairs under the direction of appropriately qualified tradesperson.

Support the construction and maintenance of new buildings, facilities and infrastructure to agreed standards, budgets and deadlines, including smaller multi trade repairs or works, e.g plant, equipment and labouring tasks.

Ensure own machinery is cleaned, inspected, maintained and user logbook updated daily to agreed transport policy standards and procedures.

Operate heavy plant on a regular basis and ensure all machinery and tools are cleaned, inspected, maintained and user logbook updated daily to agreed transport and other policy standards and procedures.

Assist in the ordering of supplies and services required for the team.

Work collaboratively with other sections and departments to ensure all work is scheduled coordinated and monitored effectively, providing guidance and advice relating to your trade when required.

Drive company vehicles including pickup truck, off road ATV and fork lift truck and ensure maintained and road worthy and reporting repairs where required.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

We offer a range of great benefits which can be found atwww.rzss.org.uk/about-rzss/staff-benefits

Marketing Executive & Copywriter

Scottish Canals is an innovative, forward-thinking organisation dedicated to safeguarding a crucial part of Scotland’s heritage whilst stimulating business growth, job creation and income generation by helping to create stronger communities, attract new customers and income and working with and through empowered and motivated people.
We currently have an exciting opportunity for a Marketing Executive & Copywriter to join our dynamic team. The Marketing Executive & Copywriter will be responsible for helping to deliver Scottish Canals Marketing and Communication Strategy and support Scottish Canals in meeting their vision and Corporate Plan.

We are looking for a creative individual and self-starter who is able to come up with ideas and drive the delivery of them. This is a chance for the right person to shape the role and be part of a team that is currently developing it’s 2023-2028 Marketing and Communication Strategy to deliver communications and marketing that can engage all of our audiences.
We are offering a salary of circa £28,000 dependant on experience for this role. Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

Main Duties & Key Tasks:
• Leading and supporting on multi-channel communications and customer led campaigns with the purpose of raising awareness Scottish Canals – from generating ideas to delivery and evaluation
• Write and produce engaging copy and develop materials for media, social media, fundraising and marketing materials, emails, web, Google Ads etc
• Manage the day-to-day of Scottish Canals website
• Support the Digital Marketing Executive to manage social channels, ensuring channels are aiming to grow in engagement and followers and protect SC reputation
• Create content and oversee content created by other team members for social media (videos, stories, audio, graphics) to ensure content is consistent in style, tone and in line with key messages
• Reporting, monitoring and analysing on the teams Marketing and Communications activity
• Managing and implementing brand identity across various materials and platforms
• Participating in the on call rota
• Implement proactive Marketing strategies
• Build relationships with key target media and strategic stakeholders maintaining a list of contacts to generate positive media coverage for Scottish Canals’ activities.
• Help deal with reactive media enquiries about leisure activities and opportunities on the network.
• Produce press releases/briefings/information and digital communications for internal and external audiences and produce content for newsletters
• Assist in event co-ordination
• Effectively manage the creation, production, distribution and stock control of marketing and promotional material and literature, both digital and printed
• Comply with SC Health & Safety policy and defined standards. Undertake risk assessments, report incidents, accidents and near misses.
Skills and Experience:
• Marketing & Communications related degree or relevant experience
• Significant experience of managing and delivering a range of marketing and communication activities for complex, high profile projects.
• Understanding of back end systems of website and social media platforms (WordPress and Craft CMS desirable)
• Strong digital skills including evidence of the effective use of social media marketing, SEO, PPC and email.
• Basic social media filming and editing
• Experienced in curating engaging content and evidence of strong copywriting skills, across all areas of marketing mix
• Proficient in the use of a personal computer and business applications software e.g. MS Office.
• Proven experience managing complex content planners, multiple deadlines and projects simultaneously.
• Proven experience of managing and implementing brand identity across various materials and platforms
• Member Chartered Institute of Marketing, CIM (desirable)
• Basic filming and editing for content creation (desirable)
Personal qualities and abilities required:
• Recommend key messages and appropriate wording for external and internal publications.
• Recognise when immediate judgements can be made and when queries require upward referral to management for guidance in relation to queries from external bodies to SC.
• Prioritise own workload to achieve key marketing and communication objectives.
• Prioritise own workload to achieve business led or specifically detailed deadlines.
• Use initiative to interpret and respond to requests for information.
• Co-operate with and support team members within the team and other teams outside the main function.
• Liaise and work with business to business customers and partners to ensure SC interests are protected.
• Regularly liaise with third party bodies e.g. Media – press, TV and radio, suppliers – designers, printers and agencies.
• Valid driving licence and access to a car for work purposes

Interviews for this role are intended to take place 17th-19th August.

Visitor Services Supervisor – Visitor Experience

CONTEXT

Brodie Castle is set within a 75 acre “policies” estate, it is the ancestral home of the Brodies of Brodie and consists of a number of listed buildings including the main 16th century Z plan Castle, stables, walled garden, gate houses and gardeners bothy, as well as a number of estate houses currently used as holiday lets. The Castle consists of dressed rooms used as a guided tour visitor experience and houses a collection worth over £6m. Within the Castle is the main catering outlet and retail facility as well as housing the main estate offices. There is also the Lairds wing, a luxury 7 bedroom holiday let within the Castle.

The wider estate consists of a nationally significant designed landscape with Victorian Shrubbery, tree lined avenues, commercial forestry, agricultural land and mature mixed woodlands surrounding a manmade lake. Within the old walled garden is a Playful Garden, consisting of imaginative play area, formal gardens and the national daffodil collection. This area is served with separate catering and retail facilities.

The VSS Welcome is responsible for ensuring that the Welcome and Visitor Experience at Brodie Castle and Playful Garden is world class.

KEY PURPOSE
To provide operational coordination and supervision of the Welcome Team, Retail and Customer Service at both Brodie Castle and Playful Garden in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

To maximize our visitors’ enjoyment of National Trust for Scotland managed properties by ensuring excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to assist the VSM and supervise the Welcome Team at Brodie Castle ensuring the smooth and safe operations in all service areas.

Project Officer – INNs

JOB PURPOSE

The Invasive Non-Native Species Project Officer (INNs) will support properties across the Highlands and Islands in prioritising and coordinating work to deliver the control of INNS species across the region. Managing the INNs project ‘Wipeout’ at applicable properties, through the final project stage, to a business as usual (BAU) state going forwards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Specifically, to oversee, manage and review the control of invasive non-native (INNS) species across the H+I region, through on the ground rangers or contractors on a BAU basis.
• Work with Property/Operations Manager to help set required funding/budgets for INNS work on an annual basis
• Work with Property/Operations Managers and communities living on or close to our land or with an interest in our land, and other partnership organisations, so that they collaborate with us to help achieve our INNS control and overall natural heritage outcomes.
• To procure, brief and manage contractors as required
• To advise on and oversee where required, the delivery of specific INNs projects.
• Liaising with the national Nature Conservation Advisers to ensure work is best practice and aligned with NTS policy and guidance
• Delivery of other nature conservation projects when required
• External representation across the region where required.

SCOPE OF JOB
 Post will report into the Operations Manager – Inverewe and Corrishalloch
 Post will include from time to time the day-to-day supervision of contractors.
 Post may include management of volunteer individuals / teams ensuring planning of and safe practices.
 Will work closely with other property colleagues across sites and will interact with other specialist / specialist advisory colleagues.
 Will have regular interaction with members of the public of all ages and abilities.

Cafe Assistant

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Shop Manager Fixed Term

SHOP MANAGER (Grade 6)
FULL TIME, FIXED TERM (12 MONTHS)
Scottish National Gallery of Modern Art 1 & 2, Scottish National Portrait Gallery
The National Galleries of Scotland’s Retail Department is responsible for ensuring the effective and efficient management of the Galleries’ retail operation, which includes six main gallery shops, an online and mail order service, exhibition shops and kiosks, ticketing & promotional support, product development, buying and stock management.

As a member of our shop management team you will be responsible for leading a team of sales staff to meet sales targets whilst simultaneously focusing on enhancing visitor experience and ensuring first-class customer care.

Key Responsibilities:

1. To exceed sales targets

2. Provide excellent customer service, attaining 5* Visit Scotland Status

3. Control cost budgets

4. To recruit, manage, develop and motivate the retail team

5. To manage the ticketing function of the exhibition programme including hiring and training staff and overseeing the daily operation of ticketing function.

6. To set up and take down the ticketing and pop up shop operations, liaising with marketing, SVS, buying, the retail warehouse and estates as appropriate.

7. Manage absence & sickness, labour turnover and staff retention.

8. To ensure the security of NGS cash, stock, equipment and property within the shop.

9. To carry out shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures and stock taking and records.

10. To ensure that retail policies, standards and practices are communicated effectively to shop staff and that they are applied consistently.

11. To build a strong relationship with the Buying, Ecommerce, Print on Demand and Image Supply teams to identify opportunities for sales growth.

12. To work with the other shop managers and supervisors to create a cohesive retail shop floor team, working with the buying and warehouse teams to deliver comprehensive service 7 days a week for NGS visitors.

13. To receive, check and price deliveries and ensure that stock is well maintained and securely stored.

14. To monitor sales and customer feedback and provide information and reports to the Merchandiser and General Manager.

15. To ensure shop layouts maximise shop performance while maintaining excellent standards of housekeeping and display.

16. To ensure that the NGS Health and Safety at Work policies are observed within the shop and that requirements such as workplace risk assessments are effectively complied with.

17. Drive marketing initiatives, including customer shopping events, email data capture, friends membership.

Marketing Executive – Fixed Term

The Marketing Team reports to the Head of Sales & Marketing and is part of the Marketing & Engagement Directorate. The Directorate is accountable for developing the strategy for our external communications, brand, marketing, visitor engagement and commercial activity with a wide remit covering our properties, collections and wider organisational activities.

The Marketing team is responsible for managing all marketing activity across the organisation with a major focus on our visitor business and associated products and services and other commercial areas of business. The post holder will be part of a team of 3 other Executives supported by a Coordinator and will be responsible for working with teams in the directorate to support income generating activity including but not restricted to Venue Sales, including hospitality events and filming, Retail and Catering. A key element is also to work across the organisation and plan marketing activity to support our wider activity and objectives.

Visitor Experience Host

Due to the success of the Belhaven Visitor Experience, we are now looking for an additional member to join the team!

This role is very much the face of Belhaven, as the first person visitors to the brewery meet.

It is an exciting role which offers a broad scope of activities that support the smooth and safe operations of our visitor experience and shop, including; Meet & Greet, Admissions, Retail, Food & Drink, Events, Guiding activities and general administrative duties together with promoting Belhaven beers at events, where required.

The role is full time – 5 days p/week – 2 days of which must be a Friday and Saturday. Some evening and weekend work may be required. Working hours are 08.30 to 16.45 with one hour for lunch.

Provide a consistently high standard of visitor experience at all times

· Greet all business visitors and trade customers in a professional and warm manner

· Welcome shoppers and visitors and process their admission/retail purchase in a friendly, efficient and knowledgeable manner.

· Welcome visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

· Provide information about the site, its history, contents, offers and merchandise.

· Handle general deliveries to and enquiries about the site, notifying the relevant Belhaven staff of deliveries.

Maintain excellent standards of site and personal presentation

· Ensure shop is ready to open and welcome visitors by the set opening time.

· Maintain general tidiness of all areas as necessary e.g. toilets, waste bins, shelving, stock items and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.

· Work in harmony with other departments at the property.

Assist with Retail/Food & Drink/Events/Guiding duties

· Manage the new Belhaven shop, from stock control to sales of beer and merchandise;

· Correctly handle all cash and card transaction, reconciling sales and revenue at the end of each business day.

· Adhere to all financial procedures to include till operation and banking and safeguarding of monies and to implement amendments to standard procedure as instructions may dictate.

· Ensure that retail merchandising is displayed to maximise appeal and purchase.

· Ensure good housekeeping of bar areas, appliances, store rooms and other back of house areas.

· Assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

· Be prepared to work flexibly across departments and sites as needed.

· Assist with additional hospitality events. Staff may be asked to work late hours and / weekends.

· Provide information on the history and stories of the Brewery, and conduct tastings to visitors as tour guide (training will be given for this).

Competency Requirements

· Delightful “front of house” persona – warm, welcoming, patient, understanding.

· Demonstrable time management skills and the ability to prioritise.

· Flexible, helpful outlook to customers and colleagues.

· Living the values of Belhaven / GK and encourage colleagues to do the same.

· The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.

· An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.

· A pro-active approach to taking initiative and so improve daily operations and deliver an exceptional visitor experience.

Desirable

· Experience in storytelling and a passion for Scottish heritage and history.

On the job experience in existing or comparable role

· Demonstrable experience in a customer-facing retail-based role, ideally food and drink, delivering impeccable customer care through excellent inter-personal skills.

· Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.

· Experience in EPOS style till operation and excellent cash handling skills.

· Good selling skills – adaptable to customer type and product.

Head of Communications

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Head of Communications to work across the organisation leading the initiation, creation, development, planning, management and delivery of a strategic communications plan to support and maximise the delivery of all organisational objectives including the achievement of the following:

To pro-actively promote GSC’s vision and mission;
To cultivate relationships with current, and potential, stakeholders, funders and partners.
To lead the development and delivery of consistent messaging and branding across the organisation which can be adapted to meet the needs of the many different audiences that GSC engages with across multiple media;
To lead, inspire and motivate the Communications team to deliver a creative and exciting communication and marketing plan using different media to maximise engagement numbers (and income) from all audiences including public, education, government and industry; and
To lead the development and enhancement of GSC’s digital estate.

We are looking for an experienced leader with project management and budgetary management skills along with commercial awareness and creative ability to devise innovative communications campaigns.

You have creative ideas and have excellent interpersonal and communication skills to work effectively across the organisation, are inspired by our mission and have a passion for excellence and innovation aligning with our company values.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Head of Cinema

We have a unique opportunity for a Head of Cinema to join and lead our Cinema team.
DCA’s Head of Cinema is responsible for the successful programming and management of DCA’s year-round cinema programme, including delivering curated seasons, special events and film festivals, including the annual Discovery Film Festival.

A creative and focused individual, you will work in partnership with a wide range of external partners to deliver a programme that is a model of excellence regionally, nationally and internationally and which supports DCA’s mission, vision, aims and values.

Collections Support Assistant

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

An exciting opportunity has arisen in the Museum Collections team due to the retirement of the existing postholder. This full time post plays an essential role in assisting Curators with looking after, and making accessible, a wide-ranging collection of over 115,000 objects.

This role is based at the Collections Centre in Glenrothes, however you will also work frequently at our other venues across Fife, including Kirkcaldy Galleries, Dunfermline Carnegie Library & Galleries and St Andrews Museum. Collections management responsibilities include assisting with cataloguing on EMu, storage, photography and preventative conservation.

High quality customer service is required for enquiries online and in person. This includes showing objects to visitors at the Collections Centre and helping Curators with groups visits and volunteers. The postholder will also assist Curators with objects selected for displays and exhibitions.

The postholder will also assist colleagues in the Exhibitions and Archives & Local Studies teams as well as other staff across OnFife when relevant.

You can view the full job spec here.

About You

It is essential that you have catalogued collections on Collections management systems and have museum object handling experience. You also must have good organisational and communication skills (written and oral) and excellent attention to detail.

Knowledge of preventative conservation and a current driving licence are desirable.

How to Apply

If you would like to find out more information about this role before applying, please contact Gavin Grant, Collections Team Leader for an informal chat about the role. Please email gavin.grant@onfife.com to arrange this.

When you‘re ready to apply, please return your completed Application Form, along with a completed Equal Opportunities Form to recruitment.fct@onfife.com

The closing date for applications is 12 noon on Friday 12 August.

Interviews will take place in the week commencing Monday 22 August.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

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