Full Time

Guide

The job of a Guide at Camera Obscura & World of Illusions is an interesting and varied one. You will be working in the exhibition spaces to ensure our visitors are getting the most out of their visit.

In addition to selling tickets to the public at reception, you will be required to help and support our visitors throughout their visit in the exhibition galleries and deliver demonstrations of the Camera Obscura. You will need a sound knowledge of the local area to answer queries from visitors.

In return, you get a wide range of benefits, such as free entry into our attraction for friends and family, free breakfast, tea and coffee, a very generous amount of breaks. We know that work-life balance is important. We always try and be as flexible with shifts as possible.

Head of Region (North)

Thank you for your interest in the post of Head of North Region with Historic Environment Scotland. Your base location is flexible, but you will be expected to travel to visit sites and stakeholders across your Region, which includes Shetland, Orkney, the Outer Hebrides and world-famous sites such as Urquhart Castle and Skara Brae, and on occasion across Scotland. This is a permanent and pensionable appointment.
Working as one of four Heads of Region, you will lead a multi- disciplinary team of professionals and be responsible for the operational management and care of the historical sites within your Region. You’ll operate as a representative for all HES interests, identifying and developing relationships with stakeholders across civic and industry groups to make our service more visible, relevant, vibrant and vital to Scottish communities.

Customer Experience Supervisor

We are recruiting for a Customer Experience Supervisor to assist the Customer Experience Management Team with the day-to-day management of the front of house operations for the Science Mall, IMAX Theatre & Tower. You’ll lead by example ensuring that the customer experience team are meeting the required 5-star standards to effectively deliver the GSC Customer Service Promise.

You will have leadership experience in a customer service-related position.

You’ll coordinate the front of house staff at the ticket desk, welcome customers to the IMAX Cinema and support the Food and Beverage team with cashing up tills at the end of the day.

You’ll have excellent communication skills, be confident in working as part of a large team and willing to be flexible in your approach to work.

Please note this role is fixed term for 9 months and involves regular evening, weekend and holiday work.

For full information, please see job description.

Director Of Development and Communications

Are you a dynamic and visionary leader with a passion for delivering results? Do you excel at inspiring and engaging diverse audiences and have a proven track record of securing substantial philanthropic support? If so, this is your chance to lead and shape the Development and Communications strategies at one of the world’s most prestigious botanical institutions—the Royal Botanic Garden Edinburgh (RBGE). Join us in building on recent successes in fundraising and elevating our national and global profile.

As Director of Development and Communications, you will play a crucial role in advancing our mission by driving income growth, cultivating key donor relationships, and elevating the organisation’s visibility. This is an ideal role for a motivated, strategic leader who excels in combining fundraising expertise, innovative marketing, and impactful communications. You will be instrumental in enabling us to continue delivering our world-leading work in biodiversity research and conservation, horticulture, education, and public engagement, while also identifying and delivering new income opportunities.

This is a unique chance to join a forward-thinking, mission-driven organisation and help us continue to address the twin challenges of biodiversity loss and climate change. If you’re ready to lead and inspire we’d love to hear from you!

Although we see this as a full-time role, applications will also be considered from candidates looking to work on a part-time basis.

Visitor & Monuments Assistant, Museums & Galleries, Edinburgh

This role will predominantly be working at the Scott and Nelson Monuments along with various locations throughout the City Centre and Queensferry

Full time (including Weekends) required

We are looking for candidates for full time five days over seven including 1 hour lunch break per day, working alternative Saturdays and Sundays.

Would you like to be part of a team that welcomes 750,000 visitors a year?

Do you have a love of Edinburgh’s history, along with a head for heights?

We are looking for individuals who can deliver a welcoming, memorable and enjoyable experience for all the visitors and customers, ensuring that they receive the highest level of customer service at all times whilst contributing to the commercial success of our collection of unique buildings .

Before applying for this job, it is important you read the job description and person specification by clicking on the attachments. These explain the job role.

The post will give team members the opportunity to work predominantly at the Scott and Nelson Monuments along with our other amazing venues: The City Art Centre, Museum of Childhood, Museum of Edinburgh, People’s Story, Writers’ Museum, and Queensferry Museum.

The post will involve working both indoors and outdoors plus due to the historic nature of our building involves climbing and descending a lot of stairs, and when working at one of the monuments the chance to look out over the breath taking sights of the Capital from the best view point in the City!

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Food & Beverage Supervisor

To be responsible for the daily supervision, development and operation within all Glasgow Science Centre (GSC) catering outlets including Café and Corporate Events to support the smooth running of the F&B department.

To assist the Event Operations Manager and Assistant Operations Manager in the operational delivery of all catering outlets and Corporate Events activities.

To supervise the catering outlets and corporate events under the direction of the Events and Food & Beverage Management Team.

To deliver GSC’s Customer Service Promise and ensure customer satisfaction through an integrated and co-ordinated 5-star service level to all customers at point of contact.

To assist with training and development of a responsive catering team to ensure 5-star customer service delivery.

You will have a friendly, professional and hardworking attitude and the ability to work as part of a team. High standards with a passion for excellence and creativity in both catering and customer service. A flexible approach to meet overall deadlines and needs of GSC, both within and out-with your own department. Flexible to work evenings. weekends and holidays as required.

Brand Home Manager, Loch Lomond Group

Eden Scott is delighted to be working with Loch Lomond Group an independent distiller, blender, and producer of some of the finest and rarest scotch whiskies in the world, as well as a growing portfolio of other premium and super premium spirits and champagne. Their heritage is amongst the oldest in our industry.

Ben Lomond gin was launched in 2020 and has been steadily growing around the world and was of the world’s Top 5 gins voted by the San Francisco World Spirits Competition 2024.

Named after it’s namesake mountain… Ben Lomond is a brand with adventure at it’s heart…

Loch Lomond Group are now looking for an adventurous soul to run their new brand new Ben Lomond Gin Distillery Visitor Centre located at Luss with Ben Lomond standing proudly over Loch Lomond.

This visitor attraction and will open in May 2025 will offer a working distillery and Gin “school” an interactive visitor experience, retail store and sampling bar/café.

They are seeking a driven and experienced Brand Home Manager to lead the operations and strategic growth of the experience and visitor centre. This senior role is responsible for overseeing the visitor experience, driving business growth, and ensuring the successful day-to-day running of the site.

The Brand Home Manager will play a key role in shaping the centre’s future through strategic leadership, managing the Business Development & Marketing Manager to implement effective marketing and business strategies that increase visitor traffic and revenue.

The ideal candidate will have a strong background in managing customer-facing environments, with expertise in business development, team leadership, and operational management.

Key responsibilities of the role include:

BUSINESS AND REVENUE GROWTH:

Drive overall growth strategy for the visitor centre, ensuring that all business development efforts contribute to increased footfall, visitor engagement, and revenue growth.

Develop strategic plans to target new customer segments, including local and international visitors, and manage the Business Development & Marketing Manager to execute marketing campaigns.

Oversee partnerships with local tourism boards, travel operators, and other stakeholders to enhance visibility and drive group bookings.

Actively seek opportunities to introduce new revenue streams, such as events, exclusive experiences, and product launches.

Monitor sales performance and identify opportunities to enhance profitability through product mix, retail offerings, and premium experiences.

OPERATIONAL LEADERSHIP:

Lead the day-to-day management of the visitor centre, ensuring that all operations, from tours to retail, run smoothly and efficiently.

Oversee staff scheduling, inventory control, health & safety compliance, and customer service, ensuring a seamless visitor experience.

Ensure operational budgets are managed effectively, with a focus on cost control and achieving financial targets.

TEAM LEADERSHIP & DEVELOPMENT:

Lead, mentor, and develop a dedicated team, instilling a culture of high performance, customer service excellence, and brand representation.

Manage recruitment, training, and development programs to ensure staff are fully equipped to deliver exceptional visitor experiences.

Conduct regular performance evaluations, fostering professional growth and team motivation.

VISITOR EXPERIENCE:

Ensure that all visitors enjoy an exceptional, memorable experience through engaging and educational tours about gin production and the Ben Lomond brand.

Innovate and develop new visitor experiences, events, and promotions to enhance guest engagement and drive repeat visits.

Handle customer feedback and complaints with professionalism, ensuring timely and effective resolution.

STAKEHOLDER & PARTNERSHIP MANAGEMENT:

Build and maintain strong relationships with local businesses, tourism boards, and industry partners to support growth initiatives.

Represent the visitor centre at external events, networking with industry stakeholders to attract group bookings and tourism partnerships.

Work closely with the Loch Lomond Group brand and sales teams to ensure alignment with the company’s overall vision and objectives.

REPORTING & PERFORMANCE ANALYSIS:

Regularly report on key performance indicators, including visitor numbers, sales revenue, customer satisfaction, and marketing performance.

Analyse business trends and customer feedback to identify areas for improvement and new opportunities for growth.

Key skills and experience required:

We are looking for a strong leader. You will have proven experience in a senior management role within the hospitality, retail, or tourism sectors, with a focus on business growth and operational leadership.
Strong track record in driving revenue growth and building partnerships that deliver results.
Leadership skills with the ability to inspire, motivate, and manage a team.
Financial acumen, including budget management and cost control.
Excellent communication skills, with the ability to effectively convey the brand story and deliver an exceptional visitor experience.
Minimum of 3-5 years of experience in a senior role within the spirits, hospitality, or tourism industries.

This role offers a salary of £50,000 – £60,000 p.a. dependent on experience

Discretionary Bonus Entitlement of 15%

Location – Based at the distillery in Luss, Loch Lomond

34 days annual leave (inclusive of statutory holidays)

Matched company pension contribution of 5%

Life Assurance

Access to Electric Car Scheme

Westfield Health & Awards Scheme

Eden Scott is dealing exclusively with Loch Lomond Group on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com 0131 550 1138

A full job pack is available, please contact: sally.rae@edenscott.com

Closing date for applications is 5pm on Friday 22nd November 2024

Church Officer (Beadle)

• To maintain the decorum and security of the building, ensuring the health and safety of all staff, users and visitors.

• To prepare the church and assist ministers before, during and after services.

• To provide a welcoming face and presence for all people who use the Cathedral.

• To provide support with arrangements for events in the Cathedral.

• To undertake cleaning and maintenance activities.

See full job description St Giles’ website or attached document for full job description

Gardener

Thank you for your interest in our vacancy of the Gardener post with Historic Environment Scotland based at Aberdour Castle, Aberdour, Fife, KY3 0SL. This is a permanent and pensionable appointment.

You will be joining a dedicated team where they will contribute to the conservation of the monument along with the development and maintenance of the formal gardens at Aberdour Castle.

The Burntisland Monument Conservation Unit (MCU) currently consists of a Works Manager, 3 Stonemasons and a Labourer – who carry out conservation and maintenance work on a variety of locations. There are currently 2 qualified gardeners based at Aberdour Castle who also support work at other sites across the Region. The Works Manager has direct line management responsibilities for the whole unit including the gardening team. The successful candidate will work alongside the other gardeners at Aberdour and be expected to work elsewhere across the estate.

Duties of the successful post holder will include:
• Completing regular maintenance work of the formal gardens and orchard at Aberdour Castle. This will include weeding, planting, mulching and the propagation of plants utilising the onsite greenhouses.
• Assist in the maintenance of the fine lawns, undertaking mowing, scarifying, aerating, application of herbicides and fertilisers.
• Use and maintain hand-tools, equipment and machinery such as petrol driven ride-on mowers, pedestrian mowers, strimmers and hedge cutters.
• Act as a source of knowledge of the various plants that are grown in the gardens and be able to answer queries from visitors and other site staff regarding the gardens.

Stonemason – HES/24/218 Blackness Castle Depot

Thank you for your interest in the post of
Stonemason with Historic Environment
Scotland based at Blackness Castle Depot.
This is a permanent and pensionable
appointment.

You will be joining a dedicated team where
you will contribute to the conservation of
historical monuments under the care of
Historic Environment Scotland in Blackness
and the surrounding area.

Stonemason – HES/24/219 Glasgow Cathedral Depot

Thank you for your interest in the post of
Stonemason with Historic Environment
Scotland, based at the Glasgow Cathedral
Depot. This is a permanent and pensionable
appointment.

You will be joining a dedicated team where you
will contribute to the conservation of historical
monuments under the care of Historic
Environment Scotland in the Glasgow districts.

Visitor Services Assistant

Job reference: REQ0851

Forestry and Land Scotland are looking for a positive and outgoing person to join their Visitor Services Team in the South Region as a Visitor Services Assistant. The role is based predominantly at Glentress but will also provide support for our work throughout the Tweed Valley.

This is an exciting time to be involved in managing the public forest estate in Scotland. Offering a fantastic range of recreation opportunities across a stunningly diverse landscape the forest estate has truly amazing experiences to offer both visitors and local communities.

The Visitor Services Team is responsible for the development and delivery of a high-quality visitor experience across the forest estate. This includes; planning and managing recreation opportunities, engaging with visitors, facilitating events, education and learning, dealing with public enquiries, and engaging with communities.

To be successful, previous experience working in a busy visitor or customer facing role is essential, as is experience providing an excellent customer service and visitor experience.

The post is permanent (Full Time) working 37hrs/week including regular weekend working as part of a planned rota.

Forestry and Land Scotland offer flexible working hours and competitive salary alongside a number of other employee benefits, including 27% employers pension contribution, cycle to work scheme and employee shopping discounts.

If this sounds like a role you’re interested in, you can apply with your CV – please ensure you provide evidence of the essential and desirable criteria detailed on the attached job description and success profile document.

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