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Full Time

Visitor Services Assistant

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.

Provide a positive visitor experience to the estate by assisting with housekeeping, carparking, fire patrols, property checks, tours, events and onsite activities when required.

By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

To maintain excellent standards of site and personal presentation at all times

To assist with the general ongoing operational servicing and delivery of visitor facilities across all areas of the property, including our car parks, public toilets, public rooms and spaces, holiday accommodation and other outlying visitor facilities throughout the property.

Ensuring the property is clear of debris, rubbish etc and that signage is befitting of a Trust property

Ensuring the property is ready to accept and welcome visitors by the set operational times

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager

Participate in a duty rota to ensure that visitor’s needs out with normal working hours are supported.

Other duties (where applicable)

To actively upsell products and services to facilitate the visitor’s enjoyment.

To work flexibly across departments and sites as needed.

Health and Safety

To ensure site meets with Health and Safety legislation in liaison with your department manager.

To use personal protection equipment as provided and directed by your line manager

Multimedia Editor

Full-time and Permanent
Salary £29,888 – £32,602 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

Are you a talented multimedia professional with a passion for creating high quality content? Do you have the creative ability and technical expertise to bring stories to life? If so, we’d love to hear from you.

This is an exciting opportunity to join our Digital Team and play a key role in helping us to elevate the production of compelling digital content across our platforms and exhibitions. Working closely with colleagues across the organisation, you’ll enhance production workflows while delivering high quality and engaging experiences for our audiences.

We are looking for someone with excellent communication and interpersonal skills, along with significant technical expertise in video and audio software. You should have extensive knowledge of essential equipment required for the role, including cameras, lenses, audio workstations, and lighting. A strong understanding of file formats for export and storage, as well as publishing of interpretive media is also required to ensure content aligns with our house style and processes.

In this role you will assist with the postproduction on multimedia content, creating rough and final cuts of video and audio content. You’ll support video shoots, audio recording sessions, and other special events including live broadcasts. Additionally, you will help maintain our digital video and audio archive, ensuring metadata for files is accurately recorded. You will ensure quality and consistency following our guidelines and best practices across media and platforms.

The difference you’ll make

As part of the team, you will work collaboratively on the direction of high standard filming/recording and postproduction outputs, visible on our partner platforms and in-gallery paying exhibitions. Along with the team, you’ll be accountable for ensuring the provision of any required equipment and supervision of expert freelance staff. Your duties will include:

-Editing high quality video and audio content for our digital channels aligned to our temporary exhibitions, permanent collection, and other projects.

-Supporting the broadcast of live events including talks and lectures.

-Producing professional content that engages, and is suitable in tone and style for, the different platforms it is aimed at, whether for social media non-specialists, members, or a wider more international audience.

-Developing new content in collaboration across departments and as part of a project team.

-Maintaining an efficient archiving system for all digital assets created.

-Working with colleagues to generate an inclusive and collaborative environment with an emphasis on continual improvement and cost-effective, techniques and approaches.

-Liaising with colleagues across teams to ensure that content is published to the highest standards and optimised for key audiences.

-Supporting training for colleagues in use of production equipment. Maintaining and coordinating the use of multimedia production equipment.

-Supporting the development and implementation of content strategy working across teams to do so.

Who we are looking for

-To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

-Educated to degree level, or equivalent in digital media production, visual or moving image arts, or equivalent qualification.

-Experience of creating video content, specifically in regard to camera operating, lighting, and editing.

-Technical expertise with media editing tools and software, such as Adobe Premiere Pro and other Creative Suite applications, Final Cut Pro, DaVinci Resolve and Microsoft Office Suite.

-Excellent communication skills and an ability to manage and develop good relationships with external clients and customers.

-Strong organisational and prioritisation skills.

-Understanding of new developments in digital storytelling, technologies, and delivery.

-Strong interpersonal skills with a collaborative attitude and understanding of the issues involved in working in partnership.

-Strong creative and editorial skills; impeccable writing, editing, and proofreading skills.

-Good organisational and time management skills.

-Ability to plan and work on own initiative.

It would also be great if you have:

-Knowledge of National Galleries of Scotland collection.

-Copyright and licensing procedures and negotiation requirements.

-Knowledge of best practices in design thinking, information architecture and user experience.

-Familiar with commitments relating to equality, diversity, and inclusion.

Please apply directly via our careers portal. Applications via email will not be accepted.
The closing date for applications is 12 noon on Monday 10 February 2025.

Stonemason- Glasgow Cathedral

Thank you for your interest in the post of Stonemason at Glasgow Cathedral Depot. This is a permanent and pensionable appointment.

You will be joining a dedicated team where you will contribute to the conservation of historical monuments under the care of Historic Environment Scotland in the Glasgow Districts.

Partnership Manager

ABOUT DYNAMIC EARTH

Dynamic Earth is Edinburgh’s science centre and planetarium. We are the UK’s leading earth science engagement charity, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class centre in Edinburgh, as well as through our learning and engagement programmes which we deliver all over Scotland. In 2022 we published a bold new 10-year strategy – From Beginning to Mend – along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.

PURPOSE OF THE ROLE 

It’s an exciting time to join Dynamic Earth’s fundraising team and be part of telling Earth’s epic story to achieve our vision of a positive future for us and our planet. This role is key to delivering our fundraising strategy to increase income and our supporter base, to ensure we achieve our charitable mission of building empathy and understanding for Earth. As such, it presents a fantastic opportunity for a fundraiser to make a significant impact here at Dynamic Earth, and take our income-generation capability to the next level.

We’re seeking a proactive, energetic and enthusiastic fundraiser, who will grow and manage partnerships with Trusts, Grant Makers, Corporate Trusts and Corporate CSR partners to maximise unrestricted and restricted income and supporter engagement. You’ll work closely with the Fundraising and Marketing Director to tell the story of our impactful and important work to as wide a range of supporters as possible, finding new ways to engage with them.

DUTIES

Understand Dynamic Earth’s strategic priorities and funding needs, including core funding, projects and capital expenditure; to develop and write compelling and tailored funding applications, cases for support, bids, business proposals, fundraising materials and case studies to secure funding and support.

Proactively identify and connect with potential funders who have an affinity with Dynamic Earth’s work and projects to develop and maintain a robust prospect pipeline of Trusts and Foundations, Statutory and Grant making bodies and Companies to support our core work and projects.

Work collaboratively with colleagues across the organisation to develop new funding products, inspired by the far-ranging and diverse work being done by Dynamic Earth, which appeal to a broad range of supporters.

Create and manage a rolling programme of approaches to new and existing partners, by scheduling and making high-value applications, proposals and pitches to secure multi-year grants, donations, sponsorship and mutual benefits to meet annual targets and secure a robust pipeline of future funding pledges.

Cultivate and manage a growing portfolio of high value partnerships, by providing excellent stewardship and relationship management to maximise income generation and engagement, deliver and report on agreed benefits and outcomes in order to retain long-term continued support.

Promote Dynamic Earth’s charitable purpose and gain recognition for the impact made by our work with internal and external stakeholders by attending networking events, delivering presentations and providing content for our marketing and communication needs.

Build strong internal relationships with relevant stakeholders to ensure high value partnerships are managed appropriately and effectively, as well as providing professional funding advice and support to senior colleagues to ensure relationships are supported at the highest level.

Provide regular performance updates and reports to the Director of Fundraising and Marketing, and contribute to fundraising strategy development, the fundraising committee, annual plans, budgets and other fundraising duties as required.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Essential

3 years relevant experience in a similar role, ideally working with trusts and companies.

Strong initiative and the ability to proactively research and form relationships with prospective new supporters.

Demonstrable previous success in generating income and achieving targets.

Exceptional written and verbal communicator, with the ability to excite and inspire.

Ability to network and connect with different people to influence and negotiate partnerships.

Well organised with excellent attention to detail and ability to prioritise workload.

Self-motivated and confident to work with autonomy.

Financially literate with a good knowledge of the Microsoft Office Suite and CRMs.

Desirable

Experience of creating and delivering high-quality funding applications and proposals.

Understanding of fundraising trends in the trusts and corporate landscapes.

Understanding of pipeline management for both trusts and corporate fundraising.

Knowledge of fundraising procedures and record keeping in line with the Code of Fundraising practice, charity legislation, Gift Aid and GDPR.

A professional or personal interest in science, earth science and environmental issues.

An empathy for what Dynamic Earth exists to deliver.

To apply for this position, please email a copy of your CV and cover letter to peopleandculture@dynamicearth.org.uk

Duty Manager

It is an exciting time to join the team looking after some of Edinburgh’s most iconic landmarks and museums. Our portfolio of attractions are world renowned and we are now looking for a dynamic individual to join us in the role of Event Duty Manager leading the teams across our locations. If you have experience of great customer service, an interest in Edinburgh’s amazing history, are commercially minded with a flexible approach to work, we would love to hear from you.

The role will require someone who is available to work five days from seven with late night hours required subject to events.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. For roles in grade 5 or above, annual increments in our contribution zones are dependent on achieving agreed performance goals.

Successful applicants will require to be available mid-February for interview.

We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Operations Assistant

To work within Health & Safety legislation, policies and procedures to ensure venues are well presented and set to exceed customer expectations and to ensure the security and integrity of buildings, collections and equipment, while delivering the highest standard of customer service.

People Administrator (Systems & Operations)

ShapeJOB PURPOSE

This job delivers wide and varied operational administrative support to the business, focused on routine/cyclical employee transactions. The role requires daily communication with managers at all levels across the business, guiding managers to ensure compliance with legislation and Trust policy and to promote best practice.

It is a pivotal role ensuring our people data is accurately and appropriately recorded and managed both within and out with the People & Payroll System (People XD).

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Deliver routine/cyclical employee transactional administration including:

Advising and challenging managers on the correct procedures to be followed in People-related activities such as:

– contractual changes

– Starters/Leavers/Onboarding processes

Drafting and issuing employment contracts and processing employment correspondence

End-to-end Recruitment process advice and guidance to applicants and management, including:

how and where to best advertise vacancies

how applicants access our roles and the benefits of working for the Trust

the responsibilities of applicants and managers in the onboarding process

Recruitment quality assurance, including pre-employment checking

Supporting Lead Consultant and HRIS Analyst with pay award and pay progression processing

Ad hoc one-off projects, activities, advice etc

As an active user of the Trust’s People & Payroll system ensure that its data is accurate and reliable, and it seamlessly drives and reflects people transactions and management information

As required:

Support general administration of the function, e.g. file management

support devolved projects/activities

participate in internal and external meetings

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

Demonstrable knowledge of the basic context of employment legislation, operations, and best practice.

Demonstrable sound administrative experience within a People function (that supports a multi- site operation), including:

Routine life-cycle activities (from recruitment to leavers processes);

Liaising with external suppliers/contractors;

General administration

Highly proficient user of IT in general: word-processing, spreadsheets, presentations

Confidence and ‘presence’ to be a highly-visible and highly-effective team member within the Department

Flexibility to prioritise and re-prioritise workload in the face of changing demands

Boat Master

Scottish Canals are the custodians of the nation’s canal network and surrounding estates.  Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities.  We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future. 

We currently have an exciting opportunity for a Boat Master to join our Destinations team at The Falkirk Wheel. You will deliver an excellent overall boat experience to customers, which is available seven days a week. Working efficiently and to well defined standards, you will promote a safe, secure, and enjoyable customer experience which actively contributes to the generation of revenue. Promote Scottish Canals products and services and have a clear focus on commercial opportunities that will add to the excellent customer experience while bringing enhanced commercial benefit to Scottish Canals.

The Boat Operation has a key role in presenting The Falkirk Wheel and Scottish Canals to the public and you should be comfortable in dealing with an audience of visitors and ensuring that they receive a memorable experience on The Falkirk Wheel.

The role is offered on a permanent basis, and with a starting salary of £30,069 (Band C) plus 11.25% Variable Hours allowance and £850 Outdoor Working allowance.  Working hours are annualised over a flexible rostering pattern.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Retain valid BML, ML5 and associated certificates.
To be aware of, and adhere to, the contents of the Domestic Passenger Ships Safety Management Code.
Responsible to the Duty Manager TFW for the safety of passengers, crew, and vessel.
To ensure the safe conduct of the vessel.
The authority to make decisions regarding the safety of the vessel and all persons aboard, especially in the event of an emergency developing.
To maintain communication with the Duty Manager TFW, and TFW Control Room.
To ensure that a safety announcement is delivered either electronically or personally, before, or shortly after departure/sailing.
To carry out training and vessel familiarisation of new and seasonal crew.
To oversee, and take responsibility for pre-start, operational and shut-down procedures, defect, accident and incident reporting, and the completion and forwarding of all relevant documentation including vessel daily log sheet.  See Annexes 1-5 (copies in Boat onboard DSM folder).
To take responsibility for maintaining the vessel to high standards of cleanliness and appearance whilst in their charge.
To carry out fuelling procedures and the monitoring of fuel levels in each vessel.

Qualifications and knowledge required:

Boat Masters Licence and associated MCA certificates (essential).
Inland Waterway Helmsman (desirable).
Accident/Incident & Near Miss Reporting experience.
Basic literacy and numeracy skills.
Valid driving licence appropriate for vehicle to be driven.

Skills and experience required:

Proven experience in a customer facing role within leisure or customer service environment.
Strong teamwork ethic.
Ability to manage time efficiently.
Excellent communication skills.
Cross functional working experience.

Qualities & abilities required:

Judgement regarding safety in using and operating equipment in line with Scottish Canals defined standards and procedures.
Judgement regarding upward referral of issues to line management for further guidance.
Use of initiative in applying and maintaining high levels of customer service.
Co-operate with and support colleagues within main function.
Deal with enquiries and comments from customers in a professional manner providing appropriate information and guidance.
Co-operate with and support business to business customers to ensure Scottish Canals interests are protected.
Co-operate with and support colleagues from other teams outside of main function.
Work as part of a 7 day rota.
Participate in call-out rota.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Visitor Services Supervisor

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:

Catering Operation

Lead with menu development and the preparation and presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping

Accountable for cost-effective stock management, ordering, storage and wastage control.

Visitor experience

Offer excellent customer service and ensure all members of the team do the same.

Support property-wide targets for completion of visitor surveys to understand more about our visitors.

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.

Line management of Visitor Services Assistants and volunteers

Duty management and oversight/maintenance of the property

Ensure the property social media is managed to generate interest, engagement and help drive visitors

Support the informal learning and community engagement / outreach activity

Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups)

Security of the Property;

Ensuring the completion of cash/till reconciliation

Week-end reports and reconciliation

Completion of banking and cash handling processes.

Health & Safety procedures, emergency procedures, and environmental procedures;

Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required

Recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Senior Museums Manager

Location: 38 Albion Street, G1 1LH
Ref: GLA13077

Glasgow Life is looking for a Senior Museums Manager (Collections & Programming) to join us on a permanent, full-time basis. In this role you’ll be a member of Glasgow Life Museums senior management team who lead the service and manage one of the finest civic collections in Europe, caring for Glasgow’s collection of over five million items. Interested? Then keep reading.
This is an exciting opportunity to join a team that manages, cares for and provides access to the city’s museum and library special collections and the city’s archives; operates award winning museums and delivers a wide variety of public programmes and commercial activity. Increasingly we want to be more community-led and representative of our communities. On top of this, the team has significant experience of working with international partners and delivering major capital projects.
Working alongside colleagues across Glasgow Life and in partnership with Glasgow City Council, you will also have a role in delivering the capital programme at the People’s Palace and other emerging capital projects.
We’re looking for someone who will grasp all aspects of this role and help us continue to deliver exceptional access to our world-class collections and give people the chance to engage with the city’s rich heritage.
Read more on our website https://www.glasgowlife.org.uk/museums
About Glasgow Life
Glasgow Life is the charity which inspires the city’s citizens and visitors to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. How do we do this? By delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation.
The candidate
Interested in joining our team? Get in touch if you have:
• Significant experience of working with a major museum collection, evidence of a strategic grasp of collections management issues and an understanding of the role of research in developing and evaluating museum content
• Experience of managing and motivating complex teams including professional and technical staff
• Excellent verbal and written communication skills, with internal and external stakeholders
• Constructive and analytical approach to problem-solving and a positive attitude to change
• Degree or relevant industry qualification with experience of managing and prioritising complex workloads and timescales
Important Dates: Closing date 16/2/25 and interviews are provisionally scheduled for week beginning 24/2/25
This position requires a Standard Disclosure. Please note successful candidates for the above position will be required to pay for their Disclosure.
Declaration of Interest applies.
Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!
• Diversity matters at Glasgow Life
• We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/senior-museums-manager-410344
Closing date is 11.59pm on Sunday 16th February 2025

Information is available in alternative formats, on request.

Retail Manager – Inverness Castle Experience

The Retail Manager has overall responsibility and accountability for the management of the Inverness Castle Experience shop and retail team, working across the organisation to develop a retail experience which reflects the Inverness Castle brand, and which caters to the visitor and local markets.

A creative individual with a passion for retail, the Retail Manager will have responsibility for all product selection and development, product merchandising, setting, achieving and exceeding financial targets, stock management, developing and implementing effective retail management systems and processes, and contributing to the overall visitor satisfaction of the Inverness Castle Experience.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

1. To work with the Retail Buyer to create a unique retail experience in line with the Inverness Castle Experience brand and taking in to account key events and seasonal variations

2. To develop Inverness Castle Experience’s retail strategy in line with colleagues, ensuring regular reviews and updates as required.

3. To merchandise the shop to ensure a creative and inspiring layout, lighting and stock display.

4. To set the pricing strategy to meet the needs of Inverness Castle Experience local and visitor markets.

5. To continually review the retail staffing arrangements and to adapt resources as required.

6. To set annual trading budgets and targets.

7. To assume full responsibility for managing the retail trading budget and profit and loss account, monitoring performance against agreed Key Performance Indicators and industry standards

8. To develop and maintain suitable measures and systems for controlling stock, to ensure sufficient levels of stock holding and to keep write-off stock to a minimum.

9. To manage the retail EPOS system and stock in liaison with the Systems Manager ensuring all stock is accurately recorded with updates on orders, deliveries, price amendments and write offs.

10. Undertake stock counts according to the agreed requirements laid out by the HLH finance team.

11. To analyse sales figures, interpret trends and forecast future sales volumes in order to maximise profits.

12. To maximise retail turnover and profit working to grow the business in order to support the Inverness Castle Experience’s ongoing financial viability.

13. To assist the Senior Management Team to identify potential income generation opportunities from alternative commercial sources to ensure the organisation’s long-term financial viability.

14. To work with the Visitor Services Manager to ensure fundraising and business development activities are complementary and all potential income generation activities are maximised.

15. To ensure effective systems for cash handling and security are in place and to make recommendations for improvement where required.

16. To ensure that the shop offers visitors a range of products at appropriate pricing levels and meets the organisation’s income targets and overall branding guidelines.

17. To manage the product mix to ensure an imaginative, innovative and exciting range of products which reflect the Inverness Castle Experience brand, linked to the Highlands and to Scotland specifically.

18. To manage product selection and development in line with budgets.

19. To identify new product opportunities working with local companies to develop a retail offer which reflects the Inverness Castle Experience brand.

20. To liaise with the Visitor Services and Food and Beverage Managers over all matters of standards and service.

21. To respond and manage all retail complaints in an efficient and timely manner.

22. To develop a plan to operate a small online shop ensuring the shop is kept up to date, stock level monitored, post and packing done in an efficient manner , liaising with team members such as IT and Marketing to ensure the online shop revenue generation is optimised.

23. To travel as required to trade shows and suppliers to assist in the development of new ranges and in order to stay ahead of retail trends.

24. To ensure that sustainability is considered at all points along the retail cycle.

25. To deputise for the Head of Inverness Castle Experience in his/her absence.

Food and Beverage Manager – Inverness Castle Experience

The Food and Beverage Manager will be the Inverness Castle Experience’s hospitality expert, providing strong leadership, direction and vision across the venue and all F&B services. The post holder will be directly responsible for the management of food and bar services at Inverness Castle.

The F&B Manager will be strategically accountable for the profitable growth of F&B and will have overall responsibility for the operational delivery and development of F&B products, ensuring offerings deliver high quality and customer experience while growing in profitability and consistency.

The post-holder will also be responsible for health and safety, legal compliance, procurement and supply structures, and the development of these processes to ensure an operating platform that supports sustainable and competitive commercial activity across the business.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

1. To anticipate visitor expectations and market trends and continually review business models and product and service offerings to maximise customer experience and profitability.

2. To consistently demonstrate strong food production and product creation capability and be accountable for raising F&B standards through championing flavour, presentation and production standards of food and drink offerings.

3. To be accountable for the development of operational strategies and delivery plans to ensure that the F&B business exceeds the targets for customer experience, operational delivery and business growth.

4. To lead the development of imaginative menus alongside the Head Chef taking into account the audience mix, seasonality, mix of daytime/evening consumer needs and requirements to develop a strong local provenance.

5. To develop profitable pricing structures and processes to ensure that budgeted Gross Profit and payroll costs are achieved and where possible improved upon.

6. To work closely with the Head of Inverness Castle Experience and the Marketing Manager to raise the profile of the Inverness Castle Experience locally and nationally, identifying and leading on F&B related campaigns, events and awards opportunities.

7. To oversee compliance with food safety, health and safety and other legislation and to introduce and embed procedures which will mitigate potential risks of non-compliance at an early stage.

8. To lead on alcohol licensing across all F&B events, and hospitality operations and to oversee all associated training and accreditations, legal representation and legal compliance.

9. To negotiate all supplier agreements across the department to ensure that both price and quality are prioritised and where possible seeking upfront or retrospective discounts based on volume purchases.

10. To lead the F&B team by attracting, recruiting, training and appraising talented personnel.

11. To develop the F&B staff, by empowering, supporting, encouraging and motivating.

12. To develop a staff training plan and to supervise the delivery of in-house and external training, through developing a ‘learning culture’ within the team.

13. To maintain a proactive contract management approach to concessions operators and other suppliers, ensuring partnership development at all times.

14. To establish and monitor budgetary targets, service levels, KPIs, schedules, policies and procedures.

15. To enforce adherence to legal requirements, industry and company regulations and quality standards.

16. To ensure all records are maintained correctly and consistently by routine and spot checks.

17. To report routinely to senior management on key performance indicators including sales results, productivity, margin management and net profit achievement.

18. To ensure income is maximised through efficient purchasing, creative marketing and merchandising.

19. To ensure robust procurement practice in both financial and quality delivery, regularly monitoring suppliers and tendering contracts of scale.

20. To deputise for the Head of Inverness Castle Experience in his/her absence.

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