Full Time

Digital Archivist

JOB PURPOSE
National Trust for Scotland (NTS) is embarking on an ambitious review of the content of our corporate archive, the service delivery model, and the long-term storage of the archive. The NTS archives include collections currently held at a number of properties and offices across Scotland, as well as Hermiston Quay, the NTS headquarters building. This new role is part of a dedicated project team working closely with the NTS Archivist to support an ambitious programme of work.

The Digital Archivist will be responsible for establishing digital preservation principles and good practice at NTS. The role includes undertaking a survey of born-digital archives currently held in the archives and working with colleagues in Corporate Services to identify born-digital material being created across the organisation. The post-holder will liaise with colleagues across the organisation and with external consultants to make recommendations on the procurement of a digital preservation system for NTS.

The role will include opportunities to contribute to the other strands of the programme which includes a review of the physical collections and the re-housing of the Trust’s corporate archives. The programme, supported by external consultants, will engage internal stakeholders and with colleagues across the archives and digital preservation communities.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Lead on a survey of born-digital archives already identified as part of the NTS archive.
• Liaise with colleagues in Corporate Services to continue to develop and manage the retention schedule for digital records created by NTS.
• Work with the Programme Manager to review the existing digitised collections with a view to making recommendations relating to the cataloguing of and access to material.
• Deliver a programme of activities relating to born-digital archives which will contribute to the enhancement of the NTS collections and the Archive Service, with an emphasis on improving staff access.
• Engage with colleagues across the archive and digital preservation communities as part of a comparator analysis to identify good practice and establish monitoring/reporting benchmarks.
• Develop, in consultation with internal stakeholders and external consultants, a digital preservation strategy for the long-term security of the Trust’s born-digital and digitised archives, including the photographic archive.
• Support the Archive Programme Manager with the procurement and then lead on the roll-out of a new digital preservation system, including documentation and training.
• Develop workflows for a programme to process the backlog of born-digital archives taking GDPR, copyright, and NTS business needs into consideration.
• Work with the Digital Collections Asset Manager to review and improve access to and management of the photographic archive.
• Contribute to the development of a vision, strategy, and five-year Action Plan for the Trust’s archives and the wider Archive Service.

Food and Beverage Supervisor

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Food and Beverage Supervisor to join the team to support the delivery of 5-star customer service throughout all Glasgow Science Centre’s (GSC) catering outlets, with emphasis on IMAX coffee shop and concession. You will also support in other areas and during Corporate Events as required. You will be responsible for the daily supervision, development and operations within the various outlets and events and will ensure the smooth running of the Food and Beverage department.

You have a passion for delivering excellent customer service within a team environment and can support others to achieve this. You have excellent interpersonal and communication skills and can display an inclusive approach while working with a range of people.

If this sounds like you then we would love you to get in touch!

Full job description is available to download at the bottom of this page.

APPLICATION DETAILS

Please visit the Jobs and Volunteering section of our website for further information about working at GSC and a link to an application form for this role.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Brand Home Support Assistant

Brand Home Support Assistant
Talisker Visitor Centre
Full Time and Part-Time (Annualised Hours) Contracts
Permanent / Temporary Opportunities Available
Discounted shared accommodation (subject to space availability)
 

About Us
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role
This is an exciting opportunity to join the talented team at our Talisker Visitor Centre as a Brand Home Support Assistant.
 
Being an integral part of the visitor centre team, you’ll be required to deliver high standards of customer service and an exceptional and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do. You will provide our team with front and back of house support in making sure our visitors get the best experience when guided around our beautiful distillery. You will be representing the brand and Diageo using the full training provided.
 
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our world-class visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.
You’ll help with the planning and implementation of special events throughout the year.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo. We would also be able to offer discounted shared accommodation at Talisker (limited spaces available).
Please note that roles are available on a full-time/part-time and permanent/6 month fixed-term contract basis and are comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You
Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Talisker distillery. 
Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.
We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
  
CHARACTER IS EVERYTHING

Department Administrator, External Relations

An exciting opportunity has arisen for an experienced Administrator to join our busy and creative External Relations directorate. You’ll bring strong organisational, interpersonal and IT skills to ensure efficiency and effectiveness across the directorate for the Marketing and Communications, Development and Digital Media departments.

Organised and methodical, you will have proven work experience in an administration environment and be adept at managing multiple priorities. You will also have good verbal and written communication skills along with an intermediate level of ICT skills in Microsoft Office. You should also have experience of managing your own time and workload, working to deadlines and of maintaining confidentiality, coupled with demonstrable experience of providing efficient administrative support to a head of department.

Brand Home Guide

Brand Home Guide 
Blair Athol Visitor Centre

Permanent/Fixed Term – Full time

About Us

  This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

This is an exciting opportunity to join the hardworking team at our Blair Athol Visitor Centre as a Brand Home Guide. 
  
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

Please note this role is a permeant full-time contract comprised of 1983.6 annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You 

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our  Blair Athol distillery.  

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility. 

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality enviroment.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

   

CHARACTER IS EVERYTHING 

Brand Home Guide

Brand Home Guide

Talisker Visitor Centre

Permanent –Part-time and Full-time Annualised Hours

Discounted shared accommodation (subject to space availability)

 

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role

This is an exciting opportunity to join the talented team at our Talisker Visitor Centre as a Brand Home Guide.
 
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an exceptional and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.
 
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our world-class visitor experience.

Our impressive whisky bar holds many of our products, therefore shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.

You’ll help with the planning and implementation of special events throughout the year.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo. We would also be able to offer discounted shared accommodation at Talisker (limited spaces available).

Please note that roles are available on a full-time/part-time and permanent/6 month fixed-term contract basis and are comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our Talisker distillery. 

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility.

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so!

We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

  

CHARACTER IS EVERYTHING

Assistant Registrar Collections Information

Assistant Registrar (Collections Information), BAND 7
Full Time, Permanent
Salary £ 21,379 – £23,553

The main purpose of the post of Assistant Registrar (Collections Information) is to provide effective support to the Collections Management Department and manage specific areas of work. The post holder will take a proactive approach to these responsibilities and will also play a key role in the Art Movement Team in support of delivery of collections management functions relating to movement of artworks. The postholder should be willing to undertake a variety of tasks, including repetitive work. A methodical and accurate approach is required, and the ability to communicate easily with staff at all levels in the Department.

The post is based at the Scottish National Gallery of Modern Art, within the Collections Management Department.

The Assistant Registrar (Collections Information) will report to the Store Manager: Collections.

Key Responsibilities
• Inputting and updating location information and changes for all artworks, including AR collection.
• Assisting with delivery of NGS Collections Auditing programme.
• Delivery of discreet cataloguing projects.
• MimsyXG related tasks, including performing updates to collections information, administering Mimsy Helpdesk, assisting with Mimsy/website updates, generating reports, listings and documentation direct from Mimsy
• Dealing with queries from staff and public relating to location of works of art and catalogue information on Mimsy.

KNOWLEDGE, SKILLS AND EXPERIENCE

The following range of knowledge skills and experience are required. Please ensure these are reflected in your application. Short listing for interview will be based on meeting these requirements.

Essential

Efficient administration skills.

A range of computer skills, including Outlook, Microsoft Word and Excel.

Experience of working with collections management databases.

Meticulous attention to detail and accuracy.

Strong organisational skills, including effective prioritisation of work and working to deadlines.

Excellent interpersonal and communication skills.

Proactive, forward thinking and able to exercise sound judgement.

Flexible approach and ability to work under pressure.

Desirable

Experience of working in a museum or gallery environment.

Interest in Fine Arts.

Familiarity with one of more European language.

Macmillan Volunteer Coordinator

Contract Type: Fixed term contract – 19 months

Grade: FC06

Salary: £24,309 – £27,312

Hours: 36 hours per week

Location: Head Office, Kirkcaldy

Job Reference: ON000382

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

OnFife has partnered with Macmillan Cancer Support to provide support for people affected by cancer in our local communities, so we are looking for an outgoing and experienced Volunteer Coordinator to join a small team to deliver an exciting new project based in Kirkcaldy, Fife.

We are re-launching Macmillan Cancer Information and Support points in libraries in Fife to ensure people affected by cancer can access high quality information and support in our local communities.

Volunteer-led, drop-in support will be at the heart of this project, so you will be responsible for recruiting, training, coordinating, supporting and inspiring a vital team of volunteers to provide information and a listening ear to support to people affected by cancer.

You will work closely with the Macmillan Project Officer to plan, promote, implement and evaluate the project to meet OnFife and Macmillan Cancer Support quality standards and to ensure long term sustainability of this support for people affected by cancer in Fife.

You can view the full job description on our current vacancies page.

About You

If you are an enthusiastic, confident and experienced volunteer coordinator with an understanding of the impact volunteers can have and you have a passion for building relationships and inspiring others, then we would love to hear from you!

The post holder is required to travel to our various venues throughout Fife. The successful applicant is required to undergo a PVG check.

How to Apply

If you would like to find out more information about this role before applying, please contact Cathy Grieve by email: cathy.grieve@onfife.com to arrange this.

When you’re ready to apply, please complete our Application Form and Equal Opportunities Form on our current vacancies page and return them to the HR team at recruitment.fct@onfife.com

The closing date for applications is noon on Wednesday 3rd August.

Interviews will take place on Monday 15th August 2022.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Cluster Venue/Theatre Manager (permanent) at OnFife

Eden Scott is delighted to be working with OnFife, an ambitious Public Sector Trust to recruit a Venue Manager.

As part of their ongoing commitment to welcome communities back into their spaces this role will help them to deliver on their ambitious plans for the future.

This role of Venue Manager has come about as OnFife are revisiting their Operations Management Team structure following on from the pandemic. It’s important to the Trust to develop the right structure so it’ll be a great time to join the team. There are some exciting times ahead as OnFife’s Adam Smith Theatre in Kirkcaldy emerges from a complete refurbishment. Significant investment into the infrastructure and production equipment is also being made across all four of their 4 theatres.

Initially the post will have day to day management responsibility for two of their venues in Central Fife, Rothes Halls in Glenrothes and The Lochgelly Centre in Lochgelly. These busy community venues both include a theatre, public library, meeting spaces and a café. It’s a role that’s well suited to an individual with great people management skills, an eye for detail, someone who’s loves to coach and develop people and enjoys delivering excellent customer service.

You’ll be working alongside colleagues that are looking afresh at how the Trust runs its operations and delivers its services, so they’ll be looking for you to bring your experience and ideas. You’ll play a significant part in helping lead the organisation through an extensive Recovery & Renewal Strategy that they’re shaping up, not only in response to the Covid pandemic, but also in the recognition that their venues need to continuously evolve.

You’ll be reporting into the Deputy Operations Manager who leads on Venues, Theatres and Heritage sites, and you’ll liaise directly with the Creative Development Team to ensure that they’re living their values; well governed; forward looking and relevant and trusted by their communities.

Being part of their Operations Team means delivering a great overall service experience to their communities. There’s a lot of day-to-day management and leadership but it’s equally about working collaboratively with colleagues. The role holder will embrace an equitable and co-ordinated approach to service delivery and development and the successful candidate will be a key member of their Operations Management Team, demonstrating the vision, empathy and agility to contribute at the highest level.

Key Tasks & Responsibilities include:

Take the day to day management and leadership responsibilities within Rothes Halls and The Lochgelly Centre. Overseeing and approving rotas to ensure appropriate levels of cover and support are consistently maintained.

Provide leadership, support and coaching to venue supervisors and front-line teams regarding the management and operation of the facilities.

To collaborate closely with OnFife’s Theatres Managers and Catering Operations Manager in helping to reshape how they deliver front line services in line with changing customer behaviour needs

Implement the organisation’s Health and Safety policies and ensure that all staff across the venues are well trained on all procedures.

Assist with the implementation of corporate initiatives including the management and delivery of major events and productions.

Seek and support continuous improvement recognising and rewarding performance and encouraging innovation.

Contribute to, and deliver against, the organisations strategic objectives and associated strategies, eg business plan, financial plan, customer services plan and communications plan.

Key skills and experience required:

Applying candidates should have a CV that details:

Excellent leadership skills with the ability to motivate others.

Operational management within a multifaceted customer focussed organisation where experience has been gained developing and maintaining effective relationships and partnerships internally and externally.

Previous Theatre experience or similar would be advantageous.

Experience of financial and business planning and budget and cost management.

This role will initially be based between Glenrothes and Lochgelly and the post holder may be required to travel throughout Fife, applicants must have a driving licence and their own car.

Salary banding ranges from £34,614 to £38,312 dependant on experience, benefits include a local government pension, death in service, generous holiday entitlement of 32 days.

Eden Scott is dealing exclusively with OnFife on this vacancy so please submit your CV online or to sally.rae@edenscott.com or for further details contact Sally Rae 07776 662506.

No closing date has been set for this vacancy so we would suggest candidates apply without delay.

Visitor Services Supervisor – Food and Beverage/Catering

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Supervisor – Food and Beverage.
This is a fantastic opportunity to work as part of their leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at their popular Viaduct View and Monument View takeaway cafes. You will deliver their quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate their team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell their range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share their enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.
Key responsibilities of the role:

Catering operation
• Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about their visitors.
• Act as one of their duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. their Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £350,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Key skills and experience required:

Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting or café.
Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
Enthusiasm for preparing and serving high quality food and drink
Passion for and ability to demonstrate the exceptional customer service required of all staff
Confident communication skills (written and spoken)
Computer literacy and familiar with Microsoft software
Experience with cash handling, monitoring and interpreting financial data
Strong time management and organisation skills
Ability to be proactive and to take initiative
Understanding of and belief in the work of the National Trust for Scotland

This role offers an excellent competitive salary within a range of £24,252 – £25,877 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

General Manager – Museums

General Manager – Museums
£41,294.88 per annum
Generous Pension and Support with Relocation
36 hours per week
Flexibility required to meet needs of the organisation to include some evening and weekend working.

Are you a General Manager with proven ability and success in a multi-faceted environment? Do you love the idea of working in a unique, exciting, fast paced, forward thinking organisation? Are you seeking the challenge of helping to deliver a new first-class visitor attraction?

In the heart of Scotland, Culture Perth and Kinross is working with Perth and Kinross Council to deliver a major new museum telling the story of the region and Scotland’s ancient roots. At the heart of this will be the iconic Stone of Destiny, also known as the Stone of Scone. Seeking to attract more than 160,000 visitors a year, this new museum in the centre of the city of Perth will transform the local cultural offer and become a must-see destination for local visitors and tourists alike.

We are seeking a dynamic and results driven individual to play a leading role in the development and delivery of the visitor experience.

As General Manager you will lead from the front, building and engaging with your team, visitors and tourists, ensuring exceptional customer service and the delivery of a truly unique experience for everyone. You will do everything you can to make people want to come back again and again! You will be based in a beautiful part of the country with stunning surroundings and some of the most important aspects of Scottish history in your sight. This is an exciting and challenging opportunity for an experienced General Manager to play a key role in the development of a brand-new visitor attraction.

The ideal General Manager will have managed a high footfall venue with multiple offerings, including Food & Beverage, Retail and Events. You will need a commercial and creative mind with the ability to analyse the business and implement new ideas to ensure successful delivery of identified outcomes.

Delivery of key targets is of vital importance; therefore you must also be analytical and detailed in your approach, but also be able to adapt your way of working to be the best, most efficient and dynamic manager you can be.

The job will stretch, and challenge and you must be prepared to think on your feet and lead your team by example. In return we offer an inclusive, inspiring and flexible working environment; support to grow and develop and a vibrant and ambitious city to work in.

If you believe you have what it takes to help us achieve success, then please email jobs@culturepk.org.uk for an application pack including Post Description.

Closing date for applications 12pm 5 August 2022
Please note interviews will take place during the week of 15 August 2022.

Visitor Services Manager – Food & Beverage (Catering)

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Manager – Food & Beverage (Catering) which will be responsible for the operational delivery of the Food & Beverage experience at Glencoe National Nature Reserve and Glenfinnan Monument.

They welcome over half a million visitors from across the globe to these well-loved places and aim to give them all an enjoyable experience. Excellent food, drink and customer service are vital to this. And as Scotland’s largest conservation membership charity, every penny they make through their food and beverage offer supports their work protecting the nation’s natural and cultural heritage.

You will manage and develop the Highland Coo Café at Glencoe, with some of the finest mountain views around, plus the Viaduct View and the Monument View grab and go outlets within their facilities at Glenfinnan. You will also support a growing weddings and functions offer at each site. You will lead the catering team with menu design, food production, ordering, compliance and commercial performance, delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards and targets. You will help make their places sustainable in every way.

Key responsibilities of the role:

Catering operation
• Lead menu development, preparation, cooking and presentation of a distinctive, high-quality, locally-sourced food and drink offering at three busy café outlets, plus complementary events and functions.
• Create a strong health & safety culture, ensuring compliance with food hygiene and environmental health standards, monitoring and record-keeping.
• Accountable for cost-effective stock sourcing, ordering, management and wastage control.
• Understand and adhere to the sale of alcohol legislation as a Premises Manager.
Visitor experience
• Develop innovative new food and drink products and projects to enhance visitor enjoyment, bring alive their stories and drive visitor numbers.
• Create a culture of exceptional service, every time, leading by example with the warm welcome you give.
• Regularly monitor customer feedback, mystery visitor and VisitScotland audits and develop suitable action plans based on their results.
• Provide inspirational content for social media and media promotion.
• Responsible for ensuring a safe and smooth visitor centre operation as part of the duty manager team, taking an interest in the effective running of all aspects of the visitor experience.

People management
• Recruit, induct, develop and performance manage your team to ensure they are fully equipped and motivated to undertake their front and back-of-house duties.
• Ensure staffing numbers, catering rotas and holiday allocation meets business needs and budgets.
• Enable the team to operate within their ‘Safe System of Work’ to minimise the risk of incidents or accidents and ensure preparedness for emergencies.
• Work closely with property colleagues and specialist advisory staff like their regional Catering Development Manager to ensure their catering offer is closely aligned with wider strategic plans.

Finance performance
• Work closely with the Operations Manager to set, phase, monitor and report on budgets to deliver ambitious, sustainable commercial performance and cost control.
• Encourage a culture of up-selling and personal recommendations among staff to grow spend per visitor.
• Supervise safe and secure café till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.
• Ensure the longevity of their equipment, buildings and fittings through appropriate maintenance and/or replacement regimes.
Key skills and experience required:

Catering management and hands-on service delivery in a fast-paced, high volume customer environment
• Budget delivery and financial management driven by commercial awareness and monitoring
• Managing, leading, coordinating and developing a team with varying remits and competences
• Developing projects for specific areas of work / improvement
• Excellent interpersonal and communication skills and confidence in dealing with a wide range of staff, visitors and other stakeholders, with a friendly, confident manner
• Ability to manage time efficiently and effectively in an environment of changing priorities
• Comfortable with flexible working patterns, including some weekends and occasional evenings
• Understanding of and passion for the mission of the work of the National Trust for Scotland
• Familiar with Microsoft Office applications: Excel, PowerPoint, Word and online finance, ordering or HR systems and tools
• Hold, or, have the ability and willingness to hold a Scottish Personal Licence and Premise License
• Full clean driving license valid for the UK
• First Aid certification (or willingness to train and use)

This role offers an excellent competitive salary within a range of £33,702 to £37,281 per annum with significant company benefits and a car allowance of £3800 per annum.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

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