Full Time

Visitor Services Supervisor

CONTEXT

We are looking for an experienced and talented individual to join the management team of our fantastic property, Pollok House. This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the future and what we do every day as a business: bringing people together and providing them with the greatest visitor experience. Set within Pollok Country Park, Pollok House is Glasgow’s “country house” and is a fantastic place to soak up the atmosphere of Scotland’s history. With its beautiful gardens, popular park café and retail, famous art collection, busy functions business and events programme. Pollok House is a popular family-friendly visitor attraction in Scotland’s largest city.

KEY PURPOSE

To maximize our visitor enjoyment of Pollok House by providing an exceptional heritage experience, maintaining excellent standards of service, optimizing opportunities to generate visitor income, and ensuring that the site and its assets are safe and secure. Ensuring the smooth and safe operations in admissions, tours, membership and event activities making the property the best possible place to visit and support.

The visitor services team focus on providing information about Pollok House, its art collection and its history to our visitors, delivering seasonal events and tours when required, supporting collections care within the property and supporting the delivery of functions when necessary. The Visitor Services Supervisor will be responsible for leading a team of visitor services assistants and volunteers, ensuring we meet and exceed our visitor expectations.

This role will be part of the duty management team for Pollok House, along with supervisors and managers from other departments. This responsibility ensures the smooth running of the day-to-day operation across all our operations and to support a 7-day opening.

The successful candidate will be expected to work 5 days over 7 on a rota basis with other managers and supervisors within the property.

KEY RESPONSIBILITIES

• Visitor Services
o Assess and improve our visitor experience with support from Visitor Services Manager, Operations manager and regional curator.
o Work closely with travel trade team at Head office to adapt and enhance the travel trade offering, increasing visitor numbers and revenue opportunities, with support from VSM and Operations manager
o Volunteer and VSA line manager, leading this team to provide a consistent visitor experience with exceptional levels of customer service. Recruitment and development within this team will be key to its success
o Lead on social media and website content to promote Pollok House
o Create & manage seasonal events, and specialized tours to help drive visitor numbers
o Handle enquiries for group bookings, ensuring optimization of visitor numbers and revenue opportunities across the property
o Lead the team to ensure membership sales targets are being met.
• Collection care
o Line report for the housekeeping team
o Improve on our housekeeping plan with support from housekeeping team, VSM and regional conservator
o Monitor the environment within the property to ensure we’re looking after our collections correctly, including IPM management.
• Operational management support
o Compliance checklists and walk round procedures/ daily- weekly- monthly
o Identify issues to smooth running of daily operations and co-ordinate with IT/ Facilities Manager as appropriate to resolve any issue (e.g., EPOS, blocked toilet, water leak or power cut)
o Customer complaint handling, both handling informal issues and providing information for escalation/formal complaints
o Group bookings/ event/ function – supporting delivery where needed
o Accept and good receipt deliveries and/or pass over where appropriate to colleagues
o Security of building, retail stock, collections
o Daily banking, incl. weekly Loomis collection
o Fully aware of daily activity noted in Property Calendar- and co-ordinate any specific requirements to the staff teams
o Handover to other managers at the end of the day (via note or email)
o Be available on radio for staff team support
o Escalate any issues as appropriate to Operations Manager

Visitor Services Manager – Food and Beverage

JOB PURPOSE

This is an exciting leadership role within the team that manages the popular visitor centres at Glencoe National Nature Reserve and Glenfinnan Monument. We welcome over half a million visitors from across the globe to these well-loved places and aim to give them all an enjoyable experience. Excellent food, drink and customer service are vital to this. And as Scotland’s largest conservation membership charity, every penny we make through our food and beverage offer supports our work protecting the nation’s natural and cultural heritage.

You will manage and develop the Highland Coo Café at Glencoe, with some of the finest mountain views around, plus the Viaduct View and the Monument View grab and go outlets within our facilities at Glenfinnan. You will also support a growing weddings and functions offer at each site. You will lead the catering team with menu design, food production, ordering, compliance and commercial performance, delivering a friendly, efficient service environment in line with the National Trust for Scotland’s policies, priorities, standards and targets. You will help make our places sustainable in every way.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead menu development, preparation, cooking and presentation of a distinctive, high-quality, locally-sourced food and drink offering at three busy café outlets, plus complementary events and functions.
• Create a strong health & safety culture, ensuring compliance with food hygiene and environmental health standards, monitoring and record-keeping.
• Accountable for cost-effective stock sourcing, ordering, management and wastage control.
• Understand and adhere to the sale of alcohol legislation as a Premises Manager.
Visitor experience
• Develop innovative new food and drink products and projects to enhance visitor enjoyment, bring alive our stories and drive visitor numbers.
• Create a culture of exceptional service, every time, leading by example with the warm welcome you give.
• Regularly monitor customer feedback, mystery visitor and VisitScotland audits and develop suitable action plans based on their results.
• Provide inspirational content for social media and media promotion.
• Responsible for ensuring a safe and smooth visitor centre operation as part of the duty manager team, taking an interest in the effective running of all aspects of the visitor experience.

People management
• Recruit, induct, develop and performance manage your team to ensure they are fully equipped and motivated to undertake their front and back-of-house duties.
• Ensure staffing numbers, catering rotas and holiday allocation meets business needs and budgets.
• Enable the team to operate within our ‘Safe System of Work’ to minimise the risk of incidents or accidents and ensure preparedness for emergencies.
• Work closely with property colleagues and specialist advisory staff like our regional Catering Development Manager to ensure our catering offer is closely aligned with wider strategic plans.

Finance performance
• Work closely with the Operations Manager to set, phase, monitor and report on budgets to deliver ambitious, sustainable commercial performance and cost control.
• Encourage a culture of up-selling and personal recommendations among staff to grow spend per visitor.
• Supervise safe and secure café till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.
• Ensure the longevity of our equipment, buildings and fittings through appropriate maintenance and/or replacement regimes.

Project Coordinator – Facing our Past

Many National Trust for Scotland places are deeply connected to the history of slavery and colonial narratives. To meet growing public interest in these histories there is an increasing need for the Trust to understand and share these stories as part of our interpretation at these places. The National Trust for Scotland is running a research and public engagement project that aims to research and understand our colonial narratives and collections, and share and engage with our visitors, members, communities and the wider public on the subject. The project will deliver property-level applied research on colonial links at a number of properties and new public engagement programmes, creative interventions and activities to tell these new stories. It would also take advantage of new and ongoing academic research activity on the subject by proactively seeking collaborative research partnerships with universities.

This permanent role will support the Project Leader and will have responsibility for co-ordinating all information, communication, monitoring and control activities for the project, ensuring that all information is up to date and accurate at all times. The post holder will co-ordinate with the Project Manager, Consultancy Services, Suppliers, including artists and community practitioners, and Regional and Property teams/Stakeholders to help deliver this project on time and within budget.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Monitor project schedules and budgets, prepare progress reports, and regularly liaise with key internal and external stakeholders in order to maintain information flow and to build effective working relationships
• Log, manage and analyse information in regards to the progress of the programme and project, maintain the decision log and risk and issue logs as well as provide a professional support function to the Project Leader
• Use initiative and judgment to resolve problems encountered throughout the project lifecycle
• Provide guidance on project management procedures and templates
• Assure project plans and documentation are complete to standard and advise on appropriate action if needed
• Produce planned and updated project and summary reports
• Undertake information gathering/research to support the project as directed
• Facilitate internal Programme and Project meetings, including project assurance and quality review, and external supplier meetings, preparing invites, agendas and taking accurate minutes
• Management of papers and correspondence for a number of working groups
• Participation in internal and external working groups and workshops, supporting the Project Leader and Consultancy staff in rolling out actual and virtual training opportunities for property-specific research teams comprising volunteers, operational staff, consultancy staff and working where necessary, with external consultants
• Organise the promotion of the projects programme, using NTS website and social media, supporting publications, digital output and research dissemination
• Organise evaluation of, and feedback for the project

Retail System Analyst

PURPOSE OF THE ROLE

To provide technical ownership, support, and expertise of the Trust’s Retail systems environment. Working closely with key stakeholders in; Commercial Enterprises, Operations, Customer & Cause, and Finance, to manage the development, configuration, integration, and support of the environment to deliver a modern, robust, and effective solution for the organisation.

The post-holder will be responsible for both the development roadmap and coordination of the day-to-day management of all functional areas that, together, make up the retail (EPOS) environment. This includes retail, food & beverage, admissions, ticketing, donations, membership, loyalty, travel & trade, and payment solutions. The role will own innovation of the service and coordinate the development of new functionality, through integration with new and existing systems. Skills in stakeholder management, business case development and technical design are critical given the complexity of the various sales channels, their owners and the supporting infrastructure that deliver them to the retail / EPOS system.

The post-holder will apply technical expertise and knowledge of retail platforms to resolve complex problems, generate innovate ideas, drive service improvements, and deliver exciting and modern technological solutions in support of the Trust’s commercial and charitable objectives.

The role will own the relationships between the Trust’s EPOS and retail back-office suppliers and work collaboratively to ensure that service levels are met, and all new developments are realised by the organisation.

KEY RESPONSIBILITIES
The Key responsibilities of the role are:

1. Product owner of the Trust’s retail system (AKA EPOS system). Acting as the gateway to the systems development, support and operational performance.
2. Responsible for the support, maintenance, development, and quality of the retail business application
3. Ensure stability of the retail application landscape to guarantee business continuity and daily operations
4. Provide 3rd line support to the Service Desk and coordinate the resolution of all high-level retail technology issues with service providers
5. Capture requirements and collaborate with stakeholders and suppliers to deliver change
6. Join overarching projects as representative/lead for Retail System related topics (e.g., eCom, Omnichannel, )
7. Bring Retail Systems knowledge and capabilities in house through detailed experience and knowledge gained through exposure to back-office merchandising and stock management applications.
8. Partner with stakeholders to map out the strategy for the platform and ensure all developments are economically sensible and commercially viable.
9. Own the development of a short-, medium- and long-term roadmaps to track and direct the development direction of the environment and ensure that it takes account of the wider changes in the ICT ecosystem.
10. Partner with service providers and internal teams to define development and business guidelines for the retail environment
11. Align with IT colleagues regarding ERP, CRM, Infrastructure, Operations, and others to support cross-functional (business) processes
12. Document and maintain technology processes and procedures in support of the continuity and recovery of the system in the event of a disaster.
13. Working with the Service desk, provide monthly reporting of incidents to business users to identify areas for improvement
14. Report to the Applications Manager as part of the wider corporate applications group and work in conjunction with the IT Service Delivery team

Infrastructure Manager

PURPOSE OF THE ROLE

The purpose of the role is to take management responsibility for the security, operation, and management of the Trust’s IT infrastructure. Reporting to the Technology Director, the Infrastructure Manager will bring trusted technical expertise to securely manage and shape the continual development and upgrade of systems in support of the Trust’s strategic 10-year objectives.

The Trust are on journey to complete their move to the Cloud. The role will therefore require subject matter expertise for on-premise, hosted, and Cloud services, including but not limited to, data centres, networks, storage, servers, telephony, printing, Infrastructure as a Service, service management, procurement, processes, procedures and best practice.

The manager has responsibility of ensuring that the infrastructure meets the needs of the Trust’s staff and supporters and fulfils the IT department’s obligations to safeguard and deliver our critical data, cyber security, and business continuity. They will ensure excellent levels of service are maintained by managing the IT Infrastructure & security team in conjunction with associated capital and revenue budgets.

Key Responsibilities:

1. Overall management and responsibility for the IT infrastructure and systems architecture that makes up the IT environment. This consists of the Trust’s data centres, LAN, WAN, and wireless networks, virtualisation, storage, servers, telephony, printing and Microsoft SaaS, IaaS and PaaS services.
2. Own, manage and review backup and recovery plans, creating new policies for successful delivery of business continuity, disaster recovery, cyber security, and mitigation of critical risks.
3. Develop and deliver short-, medium-, and long-term plans for the development and delivery of new IT Infrastructure to meet the Trust’s IT strategy, and digital roadmaps.
4. In collaboration with the Technology Director, develop strategies, policies and procedures for the management and governance of the IT Infrastructure.
5. Work with the Service Delivery Manager to provide 3rd level support to resolve issues, implement change requests while in balance with governance of the security and compliance of the environment.
6. Own and deliver a culture of continuous improvement, seeking out bottlenecks in infrastructure, continually reviewing and improving services, and leading diagnostic exercises to fix faults.
7. Manage the day-to-day activities of IT Infrastructure & security staff, providing them with focus and direction. Make use of staff rotas and schedules as appropriate to deliver a high-quality service.
8. Lead the management of IT Infrastructure programmes and projects as required.
9. Ensure all systems are correctly documented and up to date, and that all IT staff are cross-skilled to support the execution of all recovery and incident response plans.
10. Have responsibility for the management and delivery of key performance indicators associated with IT Infrastructure for reporting to the Executive Committee
11. Responsible for contract management, including hardware and software maintenance agreements, by engaging with external support companies to ensure contract terms are adhered to.
12. Manage the Infrastructure budget for Microsoft Azure and capital expense as required and seek ways to reduce cost and improve service whenever possible.
13. Work and manage our service partners and suppliers, obtain quotes, raise Purchase Orders, and procure equipment for IT and on behalf of other departments within the organisation, following procurement guidelines.
14. Increase customer satisfaction throughout by reducing response times through the monitoring and development of processes and procedures for IT Infrastructure staff.
15. Maintain data and functional integrity of IT Infrastructure systems.
16. Maintain secure delivery of enterprise applications to staff.
17. Ensure routine and preventative maintenance is undertaken, ensuring systems and software are patched and up to date.
18. Keep up to date with changing technologies and bring the benefits and advantages they may offer to the organisation.
19. Follow an appropriate program of personal continuing professional development.
20. Prepare training schedules for IT Infrastructure staff to ensure currency within their roles.
21. Responsible for server, network hardware and software asset management and licence compliance and governance.

Environmental, Health and Safety Advisor

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence
We are inclusive
We innovate
We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Environmental, Health and Safety Advisor to work within the Facilities team and across the organisation to develop, implement and maintain our policies and procedures, ensuring they are fully deployed and compliant with relevant legislation and best practice together with the provision of training, support and guidance to managers, staff and contractors.

We are looking for someone with experience in a similar role and a relevant qualification eg NEBOSH or similar and can use their knowledge of health and safety legislation within a collaborative and practical environment and work well with all levels of staff to create a positive culture.

If this sounds like you then we would love you to get in touch!

Full job description is available to download at the bottom of this page.

APPLICATION DETAILS

Please visit the Jobs and Volunteering section of our website for further information about working at GSC and a link to an application form for this role.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Exhibitions and Community Engagement Manager

Hours: 36 per week

Location: Iona House HQ, OnFife venues and home working

Job Reference: ON000375

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role

An exciting opportunity has arisen due to the retirement of the current postholder within OnFife for the post of Exhibitions and Community Engagement Manager.

OnFife is an ambitious charity; its vision is for Fife to be a culturally vibrant and rewarding place to live, work, study and visit. Our Values are: Fearless, Inviting, Fair, Exciting and are expressed through our working culture and through the exhibitions, events, partnerships and services we deliver. We are looking for someone who shares these values and can put them in to practice.

You will manage a team of 2 full-time equivalent Curators (Interpretation) and will be responsible for managing delivery of an exhibitions programme across OnFife’s venues (principally Kirkcaldy Galleries, Dunfermline Carnegie Library & Galleries and St Andrews Museum). There will be an opportunity to shape the strategic direction of OnFife’s exhibition and interpretation programme with specific focus on being relevant to communities, bringing people back to our venues and services and striving to showcase the best of the diverse collections.

You will oversee the conclusion of our major exhibition, Jack Vettriano: The Early Years at Kirkcaldy Galleries and will take forward partnership planning with local arts groups.

The postholder would be expected to work from our main headquarters at Iona House, Kirkcaldy, across our venues and from home. Some weekend working, out of hours and working Public and Bank Holidays may be required to deliver the exhibition programme.

You can view the full job spec here.

About You

The ideal candidate will have strong leadership skills, be an effective team player and be driven by making programmes and exhibitions relevant to communities. We’re looking for a visionary thinker with competent skills in the museum, heritage or cultural sector. You will be able to demonstrate an imaginative, creative approach to interpretation that uses a variety of learning styles to promote access to, and engagement with, target audiences. A driving license is essential.

If this is you, we would love to hear from you.

How to Apply

If you would like to find out more information about this role before applying, please contact Chris McLean, Head of Cultural Heritage & Wellbeing at christine.mclean@onfife.com to arrange this.

When you‘re ready to apply, please return your completed Application Form, along with the completed Equal Opportunities Form to our recruitment team at recruitment.fct@onfife.com

The closing date for applications is 12 noon on Friday 22 July 2022.

We anticipate that interviews will take place week commencing 1 August 2022.

We expect the postholder to start from 3 October 2022.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Full time visitor assistant

VISITOR ASSISTANT

DYNAMIC STORYTELLER, PASSIONATE ABOUT CREATING MEMORIES
Proactively acknowledge every customer and deliver a warm, genuine welcome
Anticipate every customer’s needs so that no-one is disappointed
Connect each guest personally with Scotch whisky to make them feel valued
Uphold outstanding levels of service to overcome any problem or challenge
Ensure the customer experience you offer is never just fine, it is always excellent

What about you?

A confident, outgoing storyteller with a natural character
An engaging communicator overflowing with a warmth of spirit
An inquisitive, keen learner with a thirst for knowledge
A Scotch whisky ambassador bringing a blend of enthusiasm and devotion
A hardworking, flexible problem solver determined to raise the bar
A cheerful presenter always ready for a double measure of fun!
What will you be doing?
Proactively welcoming customers and proudly promoting our tours
Efficiently operating our box office till and offering advice to customers
Enthusiastically leading tours, ensuring everyone has a memorable experience
Assisting at our Scotch whisky bar and giving knowledgeable recommendations
General housekeeping to keep our bar, tour and shop looking their best!

Contract full time, 36.25 hours per week
Hours rota based, includes evenings and weekends
Salary £11 per hour, increasing to £11.40 with experience
You will be busy; on your feet all day and you will be learning lots! Our friendly visitor assistants will look after you and encourage you to reach your full potential through regular training and coaching.

What about us?

We are a team of friendly and passionate storytellers in a five-star visitor attraction, and our vision is to make the world fall in love with Scotch whisky! Why not have a look around our website, or to get a better feel for our team’s enthusiasm, expertise and personality, why not read our blog?
Our visitor assistant team work together to connect everyone- from absolute beginners to connoisseurs- with Scotch whisky.

Retail Assistant

We are looking for dynamic, customer focussed team members with relevant sales oriented experience in a fast moving retail environment. Camera Obscura and World of Illusions is a VisitScotland 5-Star rated visitor attraction consisting of Camera Obscura presentations, Rooftop Terrace, exhibitions, reception area and gift shop. The job of a Retail Assistant at Camera Obscura involves interacting with and serving customers, using tills, cash handling, replenishing stock in our gift shop, dealing with deliveries, assisting in maintaining adequate stock levels and processing orders from suppliers.

What we are looking for in our staff:
– Someone who is outgoing, smart, reliable and flexible.
– A friendly and helpful personality, with the ability to provide exceptional customer care.
– Excellent communication skills including clarity of spoken English.
– Experience in a retail or tourism environment.
– Good selling skills.
– Good local knowledge.
– An ability to work well as part of a team.
– Availability to work at weekends and over public holidays.

How to Apply
When applying, please add your availability into your Cover Letter, let us know how many days a week you wish to work, what days of the week you can work and if you have any holidays planned – additionally ensure that your personal email is present on your CV.

Please send us your CV with a cover letter to Esme Meldrum esme@camera-obscura.co.uk

Curator

Manage the development, care, access and interpretation of Museum’s Recognised “Highland Folk” collections and related resources.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

1. Ensure collections management is carried out to Accreditation standards and contribute to the retention of the Museum’s Recognised status.

2. Maintain secure and up to date documentation and database records, using Adlib to Spectrum standards.

3. Assist in the development, review and implementation of collections management policies and improvements.

4. Manage acquisitions and loans in and out.

5. Work with colleagues, community groups and external partners as appropriate, to enable and improve collections’ access, through learning programmes, interactive interpretation, activities, and events.

6. Annually install/interpret working collections in historic buildings.

7. Assist the Operations team with curatorial related issues and contribute to the training and support of the seasonal interpretive team.

8. Lead and collaborate on external funding applications to improve management and access to collections.

9. Expand digital access to the collections using the Microsoft Thinglink platform.

10. Manage Museum volunteers and project staff according to High Life Highland’s policies.

11. Be aware of and implement appropriate policies, including Health & Safety and Data Protection applicable to the Highland Folk Museum and High Life Highland.

Retail and Reception Supervisor

Would you like to be part of a team that welcomes 750,000 visitors a year?

Do you have a love of Edinburgh’s history?

We are looking for a Retail and Reception Supervisor to join our team who can deliver a welcoming, memorable and enjoyable experience for all the visitors and customers, ensuring that they receive the highest level of customer service at all times whilst contributing to the commercial success of our collection of unique venues.

Please note, this post will include weekend working and occasional evenings.

AJOR TASKS/JOB ACTIVITIES Carry out replenishment buying. Supervise stock control procedures and administration on EPOS system including annual stock-check. Supervise EPOS retail management system in liaison with Retail and Reception Manager. Collate and analyse data with Retail and Reception Manager for use in merchandising and buying decision-making.

Checks the work of Retail and Reception team including casual staff and associated HR system and IT processing of forms including creation of rotas in conjunction with team leaders to ensure building operations.

Ensure the maintenance of customer service, merchandising and other standards within the Retail and Reception Team.

Updating risk assessments in liaison with Retail and Reception Manager.
Undertake reception and retail sales duties and provide excellent customer service in the retail outlets in various retail outlets across Cultural Venues.

Supervision and Management of People Allocation of work to 5.96 FTE grade 3 including casual staff and student placements over at least four venues.

Motivating team to ensure high standards of customer service and merchandising.

Creativity and Innovation Maintain necessary staffing levels, requiring the ability to manage rotas and make last minute changes to deal with unforeseen problems and work with Team Leaders to achieve this.

Creativity in approaching staff development and working with different learning styles. Problem solving to resolve issues with EPOS system and writing copy for point of sale. Take initiative in promoting sales to visitors.

To be creative in establishing attractive displays of merchandise in order to maximise sales. Responds to visitor inquiries and requests and to offer alternative solutions to meet customer needs.

Contacts and Relationships Regular contact with suppliers and payments/vendor units. Works in collaboration with colleagues to achieve targets.

Deals with visitors of all ages and abilities, local, national and international, and has daily contact with Museum and Council colleagues. Decisions (Discretion) Daily decisions about the operation of the shops.

Manages staff rotas and allocates work daily. Assists with recruitment of staff.

Makes decisions on stock and suppliers to replenish.

Ensures that EPOS transactions and stock control paperwork are correct and accounting procedures adhered to.

Daily decisions on amount and level of information to give to visitors.

Prioritises courses of action when venues are very busy and there is pressure from customers. Responds to complex situations when manager is absent.

Makes time management decisions to achieve daily/weekly objectives.

We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Cluster Venue Manager

Eden Scott is delighted to be working with OnFife, an ambitious Public Sector Trust to recruit a two year Fixed Term Venue Manager.

As part of their ongoing commitment to welcome communities back into their spaces this role will help them to deliver on their ambitious plans for the future.

This role of Venue Manager has come about as OnFife are revisiting their Operations Management Team structure following on from the pandemic. It’s important to the Trust to develop the right structure so there will likely be the opportunity for permanent posts in the future; it’ll be a great time to join the team. There are some exciting times ahead as OnFife’s Adam Smith Theatre in Kirkcaldy emerges from a complete refurbishment. Significant investment into the infrastructure and production equipment is also being made across all four of their 4 theatres.

Initially the post will have day to day management responsibility for two of their venues in Central Fife, Rothes Halls in Glenrothes and The Lochgelly Centre in Lochgelly. These busy community venues both include a theatre, public library, meeting spaces and a café. It’s a role that’s well suited to an individual with great people management skills, an eye for detail, someone who’s loves to coach and develop people and enjoys delivering excellent customer service.

You’ll be working alongside colleagues that are looking afresh at how the Trust runs its operations and delivers its services, so they’ll be looking for you to bring your experience and ideas. You’ll play a significant part in helping lead the organisation through an extensive Recovery & Renewal Strategy that they’re shaping up, not only in response to the Covid pandemic, but also in the recognition that their venues need to continuously evolve.

You’ll be reporting into the Deputy Operations Manager who leads on Venues, Theatres and Heritage sites, and you’ll liaise directly with the Creative Development Team to ensure that they’re living their values; well governed; forward looking and relevant and trusted by their communities.

Being part of their Operations Team means delivering a great overall service experience to their communities. There’s a lot of day-to-day management and leadership but it’s equally about working collaboratively with colleagues. The role holder will embrace an equitable and co-ordinated approach to service delivery and development and the successful candidate will be a key member of their Operations Management Team, demonstrating the vision, empathy and agility to contribute at the highest level.

Key Tasks & Responsibilities include:

Take the day to day management and leadership responsibilities within Rothes Halls and The Lochgelly Centre. Overseeing and approving rotas to ensure appropriate levels of cover and support are consistently maintained.
Provide leadership, support and coaching to venue supervisors and front-line teams regarding the management and operation of the facilities.
To collaborate closely with OnFife’s Theatres Managers and Catering Operations Manager in helping to reshape how they deliver front line services in line with changing customer behaviour needs
Implement the organisation’s Health and Safety policies and ensure that all staff across the venues are well trained on all procedures.
Assist with the implementation of corporate initiatives including the management and delivery of major events and productions.
Seek and support continuous improvement recognising and rewarding performance and encouraging innovation.
Contribute to, and deliver against, the organisations strategic objectives and associated strategies, eg business plan, financial plan, customer services plan and communications plan.
Key skills and experience required:

Applying candidates should have a CV that details:

Excellent leadership skills with the ability to motivate others.
Operational management within a multifaceted customer focussed organisation where experience has been gained developing and maintaining effective relationships and partnerships internally and externally.
Previous Theatre experience or similar would be advantageous.
Experience of financial and business planning and budget and cost management.
This role will be based between Glenrothes and Lochgelly and the post holder may be required to travel throughout Fife, applicants must have a driving licence and their own car.

Salary banding ranges from £34,614 to £38,312 dependant on experience, benefits include a local government pension, death in service, generous holiday entitlement of 32 days.

Eden Scott is dealing exclusively with OnFife on this vacancy so please submit your CV online or to sally.rae@edenscott.com or for further details contact Sally Rae 07776 662506.

No closing date has been set for this vacancy so we would suggest candidates apply without delay.

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