Full Time

Resource Planning & Insights Manager (Brand Homes)

Resource Planning & Insights Manager opportunity!

We are now recruiting for a Resource Planning & Insights Manager to join our Brand Homes Operational team. This role will report directly to our Group Brand Homes Operations Manager. This is an exciting and brand new role which will be offered full-time/permanent and will operate on a hybrid basis between our core brand homes sites across Glengoyne (Glasgow), Rosebank (Falkirk) and Edinburgh Gin (Edinburgh) and remote home working. The successful candidate must therefore have flexibility in their working arrangements and ideally live within a commutable distance to our sites across the Central Belt in Scotland. Candidates must also have current eligibility to live and work in the UK as sponsorship is not possible for this opportunity.

Our brand homes operational team are the public face of Ian Macleod Distillers and our core brands, bringing our world class processes and spirits to life, communicating the essence of our brands in a way that fundamentally delights consumers, inspiring long-term brand devotion.

As Resource Planning & Insight Manager your role will be to partner and fully support the Brand Homes Management team through your planning expertise, commercial acumen and analytical expertise. You will be a key component of the Brand Homes leadership team ensuring that tactical and strategic decisions are grounded in data-based findings, insights and recommendations to secure the best possible outcomes in relation to employee satisfaction, visitor delight and financial delivery.

You will play a key role in implementing new systems within the Brand Homes, including owning the day to day delivery and evolved development of our Time and Attendance workforce management system and a suite of Dynamics 365 CRM and financial management systems. It will be important that you utilise all of these systems to deliver reporting and actionable management information to colleagues.

You will execute a planning process which utilises business intelligence to ensure optimal timing of activities and staffing resources to meet visitor demands whilst managing staffing costs and the most effective deployment of the annualised hours budget across each year.

This is a truly unique role and one which is very operationally focussed in terms of scheduling and forecasting hours against visitor centre numbers and projections, with strong commercial insight and MI. It’s very much about tourism, visitor numbers, spend and scheduling support.

Please visit our recruitment portal where you can find out a bit more about this opportunity, and where you can then apply direct.

***no agency contact***

Chef

Purpose of the role

To assist in the day-to-day management of the Food & Beverage offer at Robert Burns Birthplace Museum, to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Assist with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

Dimensions and Scope of Job

• The role is based in the main museum building and at Robert Burns Birthplace cottage.
• The role works with several departments: retail, catering, and admissions, assisting with special events and functions when required.
• There may be times when you are required to work at other NTS properties such as but not exclusively Souter Johnnies Cottage and the Batchelor’s Club
• The role requires the post holder to work flexible working patterns and hours including evenings, weekends, and public holidays.

People Management

• The Post Holder does not have direct line management responsibilities but would be expected to deputise in the absence of the Head Cook and direct kitchen and front of house staff.
• Will work closely with other property colleagues and will have regular interaction with other technical/specialist advisory colleagues based in other locations and departments
• Will have regular (daily) interaction with suppliers and members of the public of all ages and abilities

Visitor Services Assistant – Food and Beverage

JOB PURPOSE
Brodick Castle is an idyllic island destination and visitor attraction on the Isle of Arran. As one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this stunning property and its history.
Specifically, to ensure the smooth and safe operations in Catering in one of the two facilities on the site, delivering excellent customer service along with preparing and serving hot and cold food and drinks and helping to make the property the best possible place to visit and work.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their catering purchases in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming international visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments at the property.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Catering Duties
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that merchandising is in accordance with NTS policy.
• To assist in achieving site catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

Visitor Services Manager – Food and Beverage

JOB PURPOSE

You will be responsible for the operational delivery of the Food & Beverage experience at Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall (Aberdeenshire South Cluster).

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Driving the Food & Beverage department to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• You will work closely with the sites Visitor Services teams and will be responsible for the visitor experience on a day-to-day basis when they are not present.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome on every occasion.
• You will ensure high standards of presentation across the properties; you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets;

Department specific – visitor services
• Managing visitor-related Food & Beverage areas, along with supporting wide team on site.
• Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;
• To ensure that the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens
• Adhering to the sale of alcohol legislation, being a Premises Manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience;
• Ability to work ‘hands-on’ – including in the kitchen – alongside the team members, demonstrating the customer service skills required of all staff.
• Experience in a Food & Beverage or Hospitality environment
• Hold a valid and recognised SQA Licensing Qualification e.g. Scottish Personal License Holder’s Certificate and Personal License or willingness to train for such;
• Intermediate Food Hygiene Certificate or above;
• Current driving licence

Visitor Services Supervisor – Weddings & Events

CONTEXT
Brodie Castle is set within a 75 acre “policies” estate, it is the ancestral home of the Brodies of Brodie and consists of a number of listed buildings including the main 16th century Z plan Castle, stables, walled garden, gate houses and gardeners bothy, as well as a number of estate houses currently used as holiday lets. The Castle consists of dressed rooms used as a guided tour visitor experience and houses a collection worth over £6m. Within the Castle is the main catering outlet and retail facility as well as housing the main estate offices. There is also the Lairds wing, a luxury 7 bedroom holiday let within the Castle.

The wider estate consists of a nationally significant designed landscape with Victorian Shrubbery, tree lined avenues, commercial forestry, agricultural land and mature mixed woodlands surrounding a manmade lake. Within the old walled garden is a Playful Garden, consisting of imaginative play area, formal gardens and the national daffodil collection. This area is served with separate catering and retail facilities.

KEY PURPOSE
The Visitor Services Supervisor – Weddings & Hospitality will develop and drive hospitality in its corporate and commercial capacity (weddings, private hire and corporate events).

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are translated into pragmatic actions by staff, and, with delegated responsibility for functions and events, is the “face” of the Trust to visitors and corporate/private-hire clients. As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

The successful candidate will be expected to work long and unsociable hours on occasion to achieve tough financial objectives. They will be outgoing, assertive, and approachable with a flair for innovative ideas.

KEY RESPONSIBILITIES

• Hospitality & Event Management:
o Develop and promote – in conjunction with the Visitor Services Manager – Weddings, Corporate/private-hire business to contribute to the property’s financial sustainability.
o Undertake direct and indirect interaction with couples, corporate/private-hire clients, and those attending events; ensuring that their needs are anticipated and met as part of the property’s drive for excellence in customer care.
o Ensure that efficient arrangements are made for the property for weddings, events, and corporate/private hire.
o Coordinate, supervise, and personally participate in the staffing of weddings, corporate/private-hire functions and events, and with the advice and support of specialist/advisory staff and volunteers.
o To act as Duty Manager on a shared basis, which will involve weekend and evening work.

• Planning and operational delivery:
o In conjunction with the Operations Manager and VSM, create and deliver a strategy to achieve specific financial and reputational objectives.
o Maintain and record all communications pertaining to all functions and events.
o Co-ordinating with all departments to ensure an efficient delivery of customer services during functions and events
o Execute the functions and events in conjunction with licensing laws for Public Entertainment Licensing and Alcohol Licensing. This will also include evaluating and creating risk assessments and insurance documents.
o Ensure that access arrangements to the Castle (in particular) are coordinated with the Visitor Services Manager – Visitor Experience & Collections Care Assistant, and are consistent with the Trust’s policies and procedures for collections conservation and management, and buildings repair and maintenance on the advice of its specialists (e.g. Conservators, Curators, Building Surveyors).

• People management:
o Liaise with new and existing stakeholders and initiate partnerships to increase awareness of our heritage.
o Build relationships of trust for all clients from inception to delivery to provide exceptional customer service.
o Supervise services provided by third parties (e.g. suppliers, contractors, franchisees) such that they adhere to Trust policy and standards and ensures the safety of staff, volunteers, visitors and others.
o Deputise as Duty Manager

• Business Management & Administration:
o Create and support others’ financial/commercial initiatives that ensure the property’s drive for sustainability.
o Ensure that the administration activities for Weddings, Corporate/private-hire business and Events at the property are carried out to Trust procedures, including: all relevant reporting relating to staff, visitors, health and safety and finances; and general correspondence/record-keeping etc.

• Health, Safety & Environmental (HS&E) Management:
o Demonstrate responsibility and accountability for H&S relating to Weddings, Corporate/private-hire business and Events, embedding the Trust’s “Safe System of Work” and through active management of procedures (Risk Assessment, CoSHH, HACCP, RIDDOR, reporting), people (staff, volunteers, visitors), tools/equipment, and the site itself.
o Demonstrate responsibility and accountability that Weddings, Corporate/private-hire business and Events are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

Operations Manager

JOB PURPOSE

A visible and senior management role where, in addition to the general operations management of the property in pursuit of their aims and objectives, the post holder will be responsible for the development of the property operating business planning process (working with the Property teams and Business Manager for the region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance. The post is based at Brodie Castle and reports to the General Manager for the Highlands and Islands Region.

HIGHLANDS AND ISLANDS REGIONAL STRUCTURE

The Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity, and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and engagement obligations.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Enterprise and trading – The business leader for the property, working with the support of the property managers and regional management team will plan and deliver innovative product and sales opportunities, integrated with the heritage site and particular visitor profile for that property / market.

People Management – Coaches and mentors property teams and staff who directly report to the post to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities, and objectives. S/he also plans for succession amongst staff and levels of responsibilities and other key posts within the property.

Promoting Heritage – Supports and coaches property staff to develop and promote their properties use and potential as a life-long learning resource, in line with the Trust’s ‘Education Principles’ and as part of its charitable aims (Access, Learning and Enjoyment).

Marketing, Membership and Supporter Development – drives business development and marketing of the property to maximise income generation. Working as part of a coordinated regional team and planning agenda, s/he will work with Customer and Cause colleagues centrally to optimise the visibility and promotion of the property.

Financial Management, Compliance and Scheme of Delegation – Responsible for budget preparation and control. Working closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives). S/he makes any corrective action required and ensures that the property remains within budget and acts within delegated financial authorities, wider schemes of delegation and adheres to Trust rules, policies, and procedures.

Health, Safety, and the Environment – Undertakes responsibility under the Health and Safety Policy including convening and chairing a group Health and Safety forum if applicable. S/he ensures effective support is achieved from Health and Safety advisors / coordinators assigned to the region and ensures property staff and volunteers adhere to their obligations in line with stated Trust systems, policies, procedures, and approaches to ensure the health, safety and environment under the Health and Safety policy and their job description.

Strategic Development of the NTS – Champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity as required and appropriate.

Staff and Volunteer Leadership – Leading, inspiring, and coaching property teams and individuals to ensure that they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities.

Stakeholder Management – Establishing and maintaining a network of localised external stakeholders (e.g., communities, business leaders, donors and supporters, affinity organisations) with whom synergy can benefit the property and wider Trust.

Visitor Services Assistant

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

Administrative Support Executive

Who we are
The National Trust for Scotland is the independent conservation charity that for 91 years has saved, maintained and shared many of the country’s most loved places, rich with history, heritage, nature and culture. The charity celebrates Scotland’s heritage and with more than 100 places in its care, there’s a place for everyone to love.
The Customer & Cause department encompasses the Trust’s Fundraising, Membership and Marketing functions as is therefore responsible for securing the majority of the charity’s income, as well as managing key functions such as customer services, the Trust’s website and public relations.
Job purpose
The specific purpose of the role is to support the Director of Customer & Cause in co-ordinating the work of the department. This will include maintaining and tracking workplans, updating forward planning calendars and schedules, assisting Heads of Services and other colleagues to manage their budgetary responsibilities by acting as the central operator of the Finance Microsoft Dynamics package, the collation of data for reports, including submissions to the Trust’s Board of Trustees and Executive Committee, acting as the departmental “secretariat” by organising meetings and activities, supporting Customer & Cause and inter-departmental project steering groups, taking minutes and carrying out general administrative duties as required.
What we want you to be responsible for
• Ensuring that any governance and compliance issues are documented, escalated to the Director of Customer & Cause and tracked to conclusion
• Collating Customer & Cause objectives and activities into a workplan; monitoring progress against that workplan; reporting progress, and liaising with senior departmental colleagues on remedial actions or changes they need to make
• Keeping a clear and accessible record of all Customer & Cause activity to support governance, compliance, and audit requirements
• Supporting the Director of Customer & Cause by dealing timeously with paper and email correspondence, telephone enquiries, organisation of meetings, events, lunches, travel, accommodation, diary management, taking/distributing meeting notes or actions, collating data etc. and the coordination and provision of support documents (e.g. files, reports, minutes, meeting papers)
• Supporting the wider Department with (for example, but not limited to):
o Financial transactions
o Collaborative team projects/events
o On-boarding, induction, and training of new (Departmental) colleagues
o Booking of external training provision
o Project administration and liaison
o General administration.
o Data management
o Process improvements.
Who you would be working or liaising with
• You would be working within the Customer & Cause Directorate, reporting to the Director of Customer & Cause
• The Heads of Fundraising, Marketing, Membership and Communications
• External providers, including for supporter services fulfilment, marketing and public relations
• You will work particularly closely with other functions across the organisation:
o Operational Regions and Departments
o Legal & Governance
o Finance
o Data Protection
o IT
o PA to the Chief Executive
o Business Executive Support Team
• Please see the summary organisation charts at the end of this document.

Marketing & Communications Assistant

JOB DESCRIPTION AND PERSON SPECIFICATION

Post Title: Marketing & Communications Assistant
Directorate: Business Services
Reporting to: Senior Marketing Officer

Job Purpose:
1. Responsible for the accurate and timely implementation of marketing activities in line with service plans across multiple services.

2. Responsible for supporting the Marketing team in administration, reporting and project delivery.

Responsibilities:
1. Contribute to the development and execution of marketing programs from start to finish, supporting Manager and Officers and driving collaboration across services.
2. Dealing with a range of internal and external stakeholders, to have responsibility for implementing identified marketing activations/projects.
3. Support Manager and Officers to keep, create, maintain, and conduct analytics reporting across multiple platforms and extract key insights for future campaign development and go-to-market strategies.
4. To set up and manage Eventbrite activities for identified projects.
5. Manage, coordinate and support projects with external marketing support providers e.g. designers, web developers or media relations support.
6. To support and contribute to the implementation of effective digital social media campaigns to drive engagement and revenues; including Facebook, Twitter, Instagram, Google Ads and Analytics.
7. To monitor and manage customer enquiries or comments, including the monitoring and replying to customer queries across social media platforms.
8. To update, support and contribute to the daily management of the website using content management systems (CMS).
9. To support Manager and Officers in the administration to raise requisitions and purchase orders.
10. To support Manager and Officers in marketing administration and record keeping.

Other details:
Requirement to work out of hours or weekends – not normally
Requirement for PVG/Disclosure check – no

Visitor Services Manager – Food & Beverage (Catering)

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Manager – Food & Beverage (Catering) which will be responsible for the operational delivery of the Food & Beverage experience at Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall in the Trusts Aberdeenshire South Cluster.

The role will be based at Crathes Castle, which stands against a backdrop of rolling hills and set within its own glorious gardens. Café 1702 at Crathes is the perfect hangout for all the family, serving a selection of delicious freshly prepared hot and cold food, including an unrivalled selection of home-baked treats and ice cream with both indoor and outdoor seating.

At Drum Castle Mary’s Larder – named after the resourceful and plucky sister of the 17th laird they offer a variety of a selection of coffees, teas and hot chocolates, their famous scones, made fresh every da, and Craigievar Castle the beautiful pink castle said to be the inspiration for Walt Disney’s Cinderella Castle offers a tea room.

This role will ensure performance standards and targets are delivered to ensure enjoyment of the properties by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined up service provision.

Key responsibilities of the role:

• Driving the Food & Beverage department to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Directly manage the Food & Beverage Visitor Services Supervisors at Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall.
• You will work closely with the sites Visitor Services teams and will be responsible for the visitor experience on a day-to-day basis when they are not present.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome on every occasion.
• You will ensure high standards of presentation across the properties; you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the finances are sustainable within the context of the wider property budgets;

Key skills and experience required:

• Direct experience of managing multi-strand visitor/commercial services in a hospitality, heritage or tourist-attraction context;
• Catering skills and knowledge
• Excellent leadership and influencing skills;
• Excellent understanding of report writing and financial management;
• Well developed time management and organisation skills.
• A full, clean driving license for driving the UK essential.

This role offers an excellent competitive salary within a range of £33,702 to £37,281 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date 5.00pm Friday 15th July 2022

Creative Programmes Assistant

Full time, fixed term 22 months

We’re one of the world’s leading scientific botanic gardens, holding knowledge gained over centuries that the world needs today. All known life depends on plants and fungi. It’s our mission to explore, conserve and explain the world of plants for a better future. We know that biodiversity loss and climate change are threatening thousands of plants with extinction. Through cutting edge science, conservation and education, we’re helping to save them. Our four Scottish gardens – Benmore, Dawyck, Logan and ‘The Botanics’ in Edinburgh – attract over a million visitors every year. Together, these gardens comprise one of the richest plant collections on earth. As a registered Scottish charity, the Royal Botanic Garden Edinburgh is funded principally by the Scottish Government – but as an organisation, we’re very much global. We’re taking positive action for plants and people around the world – from local communities in Scotland to over 40 countries overseas.

We are looking to recruit a self-motivated and enthusiastic individual to work as part of our Creative Programmes team, based in Inverleith House, Edinburgh. The working hours will generally be 10am to 6pm, Friday to Tuesday. You should be available to start work prior to Saturday 13 August 2022.

You should be graduates or have equivalent work experience, be highly organised and possess excellent communication skills. An interest in art, culture or nature is essential. Full details of the post including a job description and person specification can be found on our website www.rbge.org.uk/about-us/vacancies.

Interested applicants should send a CV and covering letter outlining the skills and experience they could bring to the post, along with a completed equal opportunities questionnaire to recruitment@rbge.org.uk no later than 12pm on Tuesday 5 July. Interviews will be held on Tuesday 19 July. If you have not heard from us within 2 weeks of the closing date please assume that your application has not been shortlisted.

No recruitment agencies please.

The Royal Botanic Garden Edinburgh is committed to providing a fair and equitable working environment and supporting a diverse and inclusive workforce. We encourage applicants from all backgrounds to these posts. We have a range of initiatives to promote diversity and inclusivity, including flexible working for staff with, for example, parenting and carer responsibilities, and proactive celebration of diversity among our staff, students and volunteers. RBGE holds an Athena SWAN Research Institute Bronze Award in acknowledgement of our commitment to the advancement of gender equality.

Gallery Attendant Shift Fixed Term

GALLERY ATTENDANT SHIFT (BAND 8)
FULL-TIME, FIXED TERM UNTIL FEB 2023
The main purpose of the Security & Visitor Service within the Galleries is to provide security for the displays and to welcome, assist and supervise visitors.

The holder of the post is responsible to the Shift Supervisor of the Gallery. The main purpose of the Gallery Attendant is to provide security and help to visitors to the Galleries.

KEY RESPONSIBILITIES:

1. Supervision of members of the public to ensure the safety of the collections and regulation of those failing to comply with the Gallery’s conditions of entry.

2. Providing a high standard of visitor care, maintaining a professional front and being the public face of the National Galleries. Welcoming visitors, answering queries and orientation.

3. Staffing fixed duty or access points including searching incoming baggage or containers as necessary.

4. Monitoring fire and security alarm panels, CCTV systems and maintenance of accurate records.

5. Ensuring the safety and security of the collection by visual monitoring and operation of control room equipment.

6. Assistance to the public in emergency situations.

7. Supervision of contractors and tradespeople.

8. Patrolling the galleries in silent hours and dealing effectively and calmly with situations as they arise.

9. Light cleaning and portering duties.

10. Adherence to Health and Safety guidelines.

11. To be proactive in keeping up to date with NGS exhibitions, events and displays and to engage with the public on these, whilst also remaining vigilant.

42 Hours per week including breaks averaged over an 8 week period. Please note that this position involves shift work on a rotating pattern of 2 days on, 2 nights on, 4 days off.

PAY: £20,828 per annum (plus 20% shift and weekend attendance

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