Full Time

Assistant Sales and Membership Manager

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence
We are inclusive
We innovate
We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Assistant Sales and Membership Manager to work within our Sales and Membership Team to manage the booking of GSC public programmes, ensure the smooth delivery of daily operations and line manage a team of sales and membership assistants. You will lead on the development of sales strategies and delivery of seamless booking processes by collaborating with others across the organisation to ensure accurate and seamless on-sales of all public programmes including day ticketing, Newtown Flight Academy and IMAX Cinema.

We are looking for someone who has experience in leading a team and in a booking management or sales role, strong problem solving skills, good organisational skills and is motivated to develop a team to provide 5* customer experiences and contribute to our mission.

If this sounds like you then we would love you to get in touch!

Full job description is available to download at the bottom of this page.

APPLICATION DETAILS

Please visit the Jobs and Volunteering section of our website for further information about working at GSC and a link to an application form for this role.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Team Leader – Admissions (Highland Wildlife Park)

An exciting role as Team Leader – Admissions has arisen within RZSS, (the Royal Zoological Society for Scotland), at our Highland Wildlife Park site.

We are the conservation charity that owns Edinburgh Zoo and Highland Wildlife Park and have big ambitions to save wildlife and empower people in Scotland and around the world to protect, value and love nature.

The role

To coordinate the day-to-day Admissions and Visitor record systems and perform a range of administrative functions ensuring the smooth running of the RZSS Highland Wildlife Park’s Admissions Operations. Being the first point of contact for our visitors, ensure customer service is kept in line with best practice and visitor experience guidelines, and supports RZSS vision and mission

This is a part time and permanent role where the working hours are 30 hours per week and weekend working will be required.

Some of the things you’ll do:

Provide day to day supervision and coordination of the Admissions team, e.g. open and close the gate, communicating targets and monitoring sales and service performance, dealing with any issues which may arise.

Develop and maintain a supportive and dynamic first-class sales and customer service culture amongst the team focussing on delivering a skilled, professional welcome and exceeding visitor expectations.

Provide accurate administrative reporting for all Admission related processes as required, e.g. management information regarding admissions data (visitor numbers and types of visitors by nationality, and age) and assisting with Incident Action plans

Ensure the Admissions area is presented to the highest standards, fully stocked (till rolls, visitor maps) to enhance experience and sales and report any issues to Visitor Experience Manager and P&E team any maintenance issues regarding the integrity and safety of grounds, buildings and utilities.

What we’re looking for:

Educated to Higher Grade OR equivalent qualifications or experience.
Knowledge and understanding of Health and Safety and Equality regulations
Significant experience of leading a team in a customer service environment
Experience of working in a similar visitor attraction environment

Due to the nature of our operations weekend working will be required on a rotational basis.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Driver Labourer (Highland Wildlife Park)

An exciting role as Driver Labourer has arisen within RZSS, (the Royal Zoological Society for Scotland) at our Highland Wildlife Park. We are the conservation charity that owns Edinburgh Zoo and Highland Wildlife Park and have big ambitions to save wildlife and empower people in Scotland and around the world to protect, value and love nature.

The role

To complete minor repairs (multi trade), site tidiness and other general labouring duties and to provide assistance to various trades while completing larger repairs or project works in support of RZSS’ vision and mission.

Some of the things you’ll do:

Work under the direction and supervision of more senior tradesperson, to provide reactive labouring and driving tasks to agreed H&S and quality standards.
Undertake all forms of general labouring works, e.g. planning small general works and smaller multi trade repairs (that don’t require an experienced tradesperson to complete) and minor repairs under the direction of appropriately qualified tradesperson.
Ensure own machinery is cleaned, inspected, maintained and user log book updated daily to agreed transport policy standards and procedures.
Drive company vehicles including pickup truck, off road ATV and fork lift truck and ensure maintained and road worthy and reporting repairs where required.
Ensure all pre-start check sheets are completed as required.
What we’re looking for:

You’ll have a full driving license
Able to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
Construction site experience, working in a multi-trade environment.
Have experience of working as part of a team, and on your own.
Significant experience of driving forklift vehicles in a similar multi-habitat visitor attraction.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

District Visitor and Community Manager

The District Visitor and Community Manager is a new management role in our Operations Directorate. The Operations Directorate is a newly created Directorate that will strengthen our regional footprint and, for the first time bring together under one directorate, delivery of many of HES’ activities at a regional and local level across Scotland.

Reporting to the Regional Visitor and Community Manager, the postholder will manage the Visitor and Community Services activities relating to the District. You will be in a team with other District Visitor and Community Services Managers and will also work closely with your partners in the local conservation teams. Together you will deliver for HES an outstanding experience for visitors, enrich local communities, and run a successful commercial operation.

You will be responsible for leading the operational management of our visitor and community services relating to Stirling Castle. You’ll line manage a team of Managers with strong people management skills, you’ll encourage a culture of collaboration, empowerment and innovation, with attention to detail and an enthusiasm for building connections with visitors and communities.

Working with the Regional Visitor and Community Manager, you’ll support with the development of plans to grow our success in community engagement and increase our commercial income, contributing ideas and maintaining an ongoing plan of activity. You’ll know how to make the most of the resources available to you, working efficiently and effectively to deliver the service across multiple sites.

You’ll manage local relationships with key stakeholders and partners, working with them to make sure our service remains relevant, accessible and connected to the community. You’ll partner with colleagues across HES to deliver events from individual celebrations like weddings to educational activities and exhibitions designed to grow the understanding of Scottish heritage and culture.

You will support the wider work of the Directorate and of HES by working collaboratively and sharing your insight and experiences with colleagues. Coordinating with partners across HES, you’ll help land projects and initiatives in your District, getting involved in design, communication, delivery, and review. You’ll also have a vital role in supporting the work of our conservation team as they care for our monuments, constructively negotiating with them over plans for works on your sites, working flexibly over the use of resources, and supporting with the delivery of compliance activity where needed.

You will have strong customer and business improvement focus to HES, able to balance competing priorities with an eye for detail and the ability to think about the wider impact of your decisions. You will be tenacious and resilient, required to demonstrate excellent judgement, initiative, and collaborative skills.

Brand Home Guide 

Brand Home Guide 

Dalwhinnie Visitor Centre

Full time & Part time

Permanent & Seasonal contracts available

About Us

  This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

This is an exciting opportunity to join the hardworking team at our Dalwhinnie Visitor Centre as a Brand Home Guide. 
  
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

About You 

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our  Blair Athol distillery.  

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility. 

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality enviroment.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

We offer fantastic benefits for joining our Dalwhinnie team. Not only would you receive a competitive salary, but you will be entitled to our bonus scheme, private medical, company shares, great pension programme, discount off hundreds of retailers, gym discounts and much more!

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

   

CHARACTER IS EVERYTHING 

Worker Type :

Regular
Primary Location:

Dalwhinnie Visitors Centre

Art Handling Technician Fixed Term

ART HANDLING TECHNICIAN (BAND 7A)
FULL TIME, FIXED TERM UNTIL (OCT 22)
Art Movement Team

The Art Movement Team works to national standards supporting complex national and international programming in the handling, packing, movement, installation and location tracking of a wide variety of artworks, including NGS Collection works and those on loan to NGS.

The main purpose of the post of Art Handling Technician is to ensure the safe movement, transportation and installation of all artworks within the NGS, including collections from and returns of artworks to lenders. The post holder also assists in maintaining the upkeep of the storage areas, exhibits, tools and equipment.

The Art Handling Technician is responsible to the Art Movement Manager through the Senior Art Handling Technicians, to whom they are answerable for the performance of their duties on a day to day basis.

Art Handling Technician Duties:

• Provide safe and efficient movement of art works and other objects within NGS and to other institutions, including risk assessments and method statements as required
• Contribute to resource and planning discussions as and when required in line with skills and experience
• Lead on individual project elements as requested by the Senior Technicians and Art Movement Manager
• Maintain location records following NGS procedure
• Pack and unpack objects and check conservation condition reports
• Use of computer for internal communications and access to standard forms and procedures.
• Undertake courier duties for NGS as agreed and required
• As part of the team, be responsible for care and maintenance of team equipment, including highlighting any concerns to the appropriate forum
• Awareness of and commitment to health and safety compliance and best practice

Brand Home Lead Guide

Brand Home Lead Guide

Cardhu Visitor Centre

Full Time (Annualised Hours)

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Cardhu Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

We have a range of full time and part time positions available. If you are looking for either permanent or temporary, then get in touch!

If this sounds like your dream location to start an outstanding career, then register your interest today, and we will keep you updated on future vacancies.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Caretaker

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700 year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store. You’ll also find our Wellbeing Lab offering yoga and fitness classes.

This is a hugely varied, rewarding and exciting role. No two days are the same and you will be ‘hands on’ in every aspect of park activity! Watch this short video to hear first-hand what makes this such a unique and interesting role https://www.youtube.com/watch?v=DX5eLTOzL0g.

As Caretaker you will support the Facilities Team ensuring that the needs of our visitors, colleagues and tenants are met and that day-to-day operations at Dalkeith Country Park run smoothly with emergencies being responded to effectively. In addition, you will carry out small maintenance jobs and liaise with contractors on bigger jobs.

• Do you have solid experience in a similar role and work environment?
• Can you demonstrate strong communication skills with the ability to engage with a wide range of people?
• Are you able to demonstrate excellent organisation skills, a flexible approach and
the ability to use your initiative?

Shifts are 7.30am to 6.30pm on a 4 on 4 off basis, with average hours being 35 – 40 per week. Additional cover for holidays and sickness will be required. A full UK divers license is essential. Supervisory experience will be an advantage.

Interested? To apply please email your CV and covering letter to recruitment@buccleuch.com.

Closing date for applications is 22 June.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Customer Service Assistant

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence
We are inclusive
We innovate
We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Customer Service Assistants to join the Customer Experience Team to deliver a fun, safe and welcoming environment to all customers in a variety of area including the ticket desk, hosting, dealing with groups, Tower, Gift shop and IMAX. You will also support Food and Beverage and Science Operations teams as and when required to meet operational needs and enhance the overall customer experience.

We are looking for someone who is organised, works well with others to create positive working relationships and is motivated to recruit and develop our people to provide 5* customer experiences and contribute to our mission.

If this sounds like you then we would love you to get in touch!

Full job description is available to download at the bottom of this page.

APPLICATION DETAILS

Please visit the Jobs and Volunteering section of our website for further information about working at GSC and a link to an application form for this role.

We are equal opportunities employer and welcome applications from people of all backgrounds.

HR Coordinator

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence
We are inclusive
We innovate
We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a HR Coordinator to co-ordinate and administer HR/Recruitment operational processes and contribute to projects as part the People and Organisational Development (POD) plan.

A key area of responsibility and large proportion of this role is in co-ordinating GSC’s Inclusive Recruitment procedures, supporting managers to attract and appoint diverse talent and ensure new employees are successfully onboarded and inducted into their role, team and the organisation.

We are looking for someone who is organised, works well with others to create positive working relationships and is motivated to recruit and develop our people to provide 5* customer experiences and contribute to our mission.

If this sounds like you then we would love you to get in touch!

Full job description is available to download at the bottom of this page.

APPLICATION DETAILS

Please visit the Jobs and Volunteering section of our website for further information about working at GSC and a link to an application form for this role.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Venue Supervisor

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as a Supervisor within one of our community venues, Lochgelly Centre. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue.

You will be a key figure, responsible for the promotion of all services within Lochgelly Centre, and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe, and all our collections are secure. As a member of our Operations Management Team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience.

This is a full time post, and your days and hours of working will flex to meet the business needs and this will include weekend and evening working.

About You

You’ll be an experienced people manager who loves a challenge, excels at building strong relationships and has a passion for providing excellent customer service, ideally within a visitor/customer facing venue. You’ll also have strong IT skills along with an understanding of Health & Safety in the workplace.

For further details, including the Job Description and how to apply, please visit our website.

Risk Management Officer

PURPOSE OF THE ROLE

This role exists in order to:
1. Develop and implement the processes for capturing, monitoring, and reporting-on internal compliance with external-facing and internal-facing policies;
2. Develop and implement the processes for capturing, monitoring, and reporting-on identified corporate risks and their mitigations;
3. Advocate risk-management and compliance across the organisation, and pursue non-compliance.

It should be noted that this role does not normally handle financial risk and audit, matters relating to data protection compliance, and health & safety risk and audit.

CONTEXT

The Trust is Scotland’s leading conservation organisation, caring for a wide range of national heritage, hosting millions of visitors annually, and acting as a responsible employer for our workforce. As a responsible organisation, the Trust is committed to identifying risks, and putting in place appropriate controls and mitigation measures to manage these.

The Policy Team as a central function has oversight over the Trust’s policy and guidance, and is therefore best placed to ensure that all relevant risks have been identified, that appropriate owners have been allocated, and that the necessary controls are in place and are being applied.

The Trust is currently applying the 4Risk risk management system, which will assist in the identification, description and assignation of organisational risks. The system will record the controls in place to manage these risks, along with supporting materials.

KEY RESPONSIBILITIES

The main areas of responsibility of this role are to:

• Develop and implement frameworks (applicable across the whole organisation) for identifying and recording corporate risks, noting proposed mitigating measures, and monitoring progress towards mitigation measures being implemented to reduce risk .
• Develop and implement frameworks for monitoring overall compliance with Trust policies, for escalating policy breaches to senior management, and for recording and reporting-on the Trust’s response to breaches of its policies.
• Work with those identified as risk owners & leads to contribute their input to the risk and compliance frameworks – including coaching individuals to increase understanding of the Trust’s approach and methodology, as well as pushing for participation in those frameworks.
• Collate and systemise information relating to risk/compliance (including evidence of compliance), and prepare ExCo/Board-ready reports for the Head of PPR&C to keep senior executives and non-executives well-informed of corporate risk and mitigations, and to record/track agreed strategies for encouraging compliance and the reduction of risk.
• Develop and deliver appropriate training on risk/compliance as a concept, as well as the frameworks and tools used within the Trust to capture and manage risk/compliance.
• Liaise with external partners tasked with supporting the Trust with risk and compliance matters.
• Ensure that the Trust’s frameworks for capturing and governing risk/compliance are cognisant of industry ‘best practice’ and fit for purpose within the context of the Trust.

SCOPE OF ROLE

People Management
• Not a line manager.
• Works across all operational levels of the organisation, and may, from time-to-time, work with members of the Board (in particular the Audit & Risk Management Committee), and the senior management team (“ExCo”: comprising the CEO and Directors).
• Establishes and actively engages with a peer-network for risk/compliance within the heritage/not-for-profit sector.
• Works with external suppliers/advisers.

Finance Management
• Not a budget-holder.

Travel
• Normal place of work will be in Edinburgh, but, on occasion, required to travel throughout Scotland to other NTS sites, or to meetings with external partners and peers.
QUALIFICATIONS, EXPERIENCE, SKILLS & KNOWLEDGE

Essential
• Demonstrable significant experience in an audit, risk-management, or compliance field – including the creation and management of frameworks, gaining ‘buy-in’ across the business, reporting to senior levels, and operationalising strategic decisions on risk/compliance;
• Thorough understanding of risk and compliance issues within the heritage or visitor-attraction context;
• Exemplary inter-personal skills evidenced through success in influencing and persuading colleagues to comply with initiatives – including the delivery of coaching/training sessions on risk/compliance;
• Exemplary information-gathering, analysis, report-writing and presentation skills.

Desirable
• Thorough knowledge of Scotland, particularly its geography, natural, built and cultural heritage, land use and politics, together with their related risk and compliance contexts;
• Knowledge and understanding of the National Trust for Scotland.

The Key Responsibilities, Scope of Job, and Required Qualifications, Experience, Skills & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Footer

Looking to work in the attractions industry or for a new challenge within the sector?

Sign up to our job alerts e-mail for up to date job info from ASVA members.

Contact ASVA

Copyright © 2020 ASVA. ASVA is a Company Limited by Guarantee. Registered in Scotland No: SC153812