Full Time

The Visitor Services Manager will assist in managing the visitor experience across the castle and gardens, focusing on ensuring exceptional service delivery in a safe and secure environment.

The post holder will have a proactive approach and be ready to step into a front-of-house role at any moment, whilst maintaining the ability to stand back and observe opportunities for improvement. Responsible for setting, monitoring, and achieving targets the postholder will also operate tight budget controls and put the quality of standards at the heart of every area of operation.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

1. To recruit, select and train front-line visitor experience supervisors and visitor hosts.

2. To provide direct line management of all visitor experience staff including rotas.

3. To be responsible for the implementation and delivery of health and safety processes and procedures across the site, including first aid provision.

4. To ensure that all areas of the visitor experience are presented to and working as per the agreed requirements. These include but are not limited to;

a. Audio Guides
b. AV Systems
c. Displays and object presentations
d. Lighting
e. Emergency Systems
f. Lifts
g. Toilet facilities
h. Grounds and Gardens

5. To assist with site security matters, including being part of the on-call rota for alarm activations.

6. To manage quality standards in the castle and gardens, including site cleanliness, signage, health and safety, and first aid provision.

7. To produce scripts for each visitor host location to ensure that the guest experience is maximised and interpretation remains accurate and on brand

8. To manage the production of a series of enhanced bespoke tours offering upsell opportunities to individuals and groups alike.

9. To be responsible for the quality of standards across the visitor experience including liaising for assessments with ASVA and Green Tourism.

10. To be responsible for the day-to-day management of the visitor experience.

11. To assist in the management of events across the site in all areas.

12. To undertake the management of and problem solving of the onsite systems (EPOS and ticketing).

13. To be responsible for the management of agreed budgets and targets for income.

14. To ensure effective record keeping and analysis of data.

15. To liaise with the Food and Beverage and Retail teams over all matters of standards and service.

16. To respond and deal with complaints in line with the written complaints policy in an efficient and timely manner.

17. To ensure that sustainability is a theme-driven through all of the ICE operations.

18. To deputise for the Head of Inverness Castle Experience in his/her absence.

Please note this is a fixed term position for 12 months based at Edinburgh Zoo.

The role:

To carry out, to completion, property maintenance related tasks (multi trade) to agreed timescales, quality standards and in a cost-effective manner; undertaking designated activities (trade specific) in managing the build and maintenance of all buildings, facilities and infrastructure owned by the RZSS.

Ensure that all areas of the site are safe and well presented for our visitors in support of RZSS’ mission and vision.?

Some of the things you’ll do:

Work under the direction of more senior tradesperson to;
take the day to day lead on designated activities (trade specific) to ensure all assigned repairs and projects are delivered effectively, safely, on time and to budget.
provide reactive labouring and driving tasks to agreed H&S and quality standards.
Undertake all forms of general labouring works, e.g. planning general works and multi trade repairs (that don’t require an experienced tradesperson to complete) and repairs under the direction of appropriately qualified tradesperson.
Support the construction and maintenance of new buildings, facilities and infrastructure to agreed standards, budgets and deadlines, including smaller multi trade repairs or works, e.g plant, equipment and labouring tasks.
Ensure own machinery is cleaned, inspected, maintained and user logbook updated daily to agreed transport policy standards and procedures.
Operate heavy plant on a regular basis and ensure all machinery and tools are cleaned, inspected, maintained and user logbook updated daily to agreed transport and other policy standards and procedures.
Assist in the ordering of supplies and services required for the team.
Ensure all pre-start check sheets are completed as required.
Work collaboratively with other sections and departments to ensure all work is scheduled coordinated and monitored effectively, providing guidance and advice relating to your trade when required.
Drive company vehicles including pickup truck, off road ATV and forklift truck and ensure maintained and road worthy and reporting repairs where required.
What we’re looking for:

Relevant construction qualification, or proven experience of working on a hands on construction/maintenance role.
Full driving licence.
Able to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
Construction site experience, working in a multi-trade environment.
What you’ll get in return:

Starting salary between £23,400 – £23,900 (offer based on experience) with future salary progression up to £24,400 per annum
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.

Thank you for your interest in the post of Guiding Manager with Historic Environment
Scotland (HES). This is a permanent and pensionable appointment. Your primary
location will be Edinburgh Castle, but you will be expected to travel to visit sites and
stakeholders across the Edinburgh region as required.

The Guiding Manager is responsible for overseeing the Guiding team at Edinburgh
Castle, ensuring visitors receive an outstanding experience at HES’ flagship site.

This is an exciting opportunity to work within the Edinburgh Castle management team as part of the Operations Directorate. The Operations Directorate seeks to strengthen HES’ regional footprint and bring together delivery of many of HES’ activities at a regional and local level across Scotland. Reporting to the Regional Visitor & Community Manager, the postholder will oversee and manage the Guiding team at Edinburgh Castle. The Guiding team works to
provide all aspects of the visitor journey within the castle and is responsible for delivering a world-class visitor experience.

This role will have line management for a large team of colleagues, including Senior Guides and Castle Guides at Edinburgh Castle. The role will involve working five days out of seven, averaging 35 hours per week,
which will also include weekend and evening working as required

About Us

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to care for and invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities, and contribute to Scotland’s resilience in tackling climate change.

As an employer we offer a unique opportunity to be part of our team, help us realise our vision and contribute toward protecting our heritage and ensuring our canals flourish now, and in the future.

About the Role

We are currently looking for a Mechanical Maintenance Engineer to join our team based in Grangemouth covering the Lowlands Canal network. The role is offered on a permanent basis, working Monday – Friday, 8am-3.30pm with some flexibility required.

Applicants must have served an appropriate, recognised engineering apprenticeship or have equivalent, relevant qualifications, along with practical experience working within the discipline.

Using technical expertise, you will undertake breakdown response, fault investigation, repair, maintenance and improvement works to a variety of equipment and installations throughout the canal network, including The Falkirk Wheel, Automated Moving Bridges, Hydraulic automated Locks.

Desired experience would include installation and maintenance of hydraulic power units, bearings, gearboxes, rotating equipment, actuated valves.

Basic electrical knowledge is desirable, but cross skill training is available.

About the Reward

This role offers a progressive salary starting at £34,165 (plus 11.25% variable hours allowance and £850 outdoor working allowance). Generous annual leave entitlement of 28 days rising to 30 after 5 years plus public holidays, along with enhanced company sick pay and a contributory pension scheme with up to a 10% employer contribution.

About You

Flexibility and initiative are key as responding to emergency breakdowns is part of the role. The post requires frequent outdoor work, in all weather conditions, working both as part of a multi-disciplinary team, as well as without immediate supervision.

Qualifications/Skills/Experience:

Recognised apprenticeship in an engineering discipline or equivalent qualification
Relevant mechanical engineering qualifications (e.g. NVQ, City & Guilds, HNC or equivalent).
Knowledge working within the following areas: Mechanical and Hydraulic.
Experience working with rotating equipment (pumps, motors, etc.), actuated valves, electrohydraulic systems, cylinder overhaul, fluid pumps and gearboxes.
Ability to interpret technical drawings and manuals.
Full UK Driving Licence
Good Communication Skills
Strong Health & Safety Awareness
Computer literate with experience of using MS Office Packages

Day to day tasks:

Working within your skill set, experience, knowledge, training, and ability, deliver the planned preventative maintenance programme.
Fault investigation and emergency breakdown response.
Under supervision, produce recommendations to minor problems.
Providing inspection, monitoring, and reporting on the condition of engineering assets.
Provide business administration support to ensure accurate documentation and recording of all maintenance activities and duties using asset management software.
Collaborate effectively with colleagues, to ensure technical, health, safety, and environmental performance.
Participation in an out of hours standby rota as and when required (circa 1 week in 6).

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

About Us

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to care for and invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities, and contribute to Scotland’s resilience in tackling climate change.

As an employer we offer a unique opportunity to be part of our team, help us realise our vision and contribute toward protecting our heritage and ensuring our canals flourish now, and in the future. 

About the Role

We are currently looking for an Electrical Maintenance Engineer to join our team based in Grangemouth covering the Lowlands Canal network.  The role is offered on a permanent basis, working Monday – Friday, 8am-3.30pm with some flexibility required.

Applicants must have served an appropriate, recognised engineering apprenticeship or have equivalent, relevant qualifications, along with practical experience working within the discipline.

Using technical expertise, you will undertake breakdown response, fault investigation, repair, maintenance and improvement works to a variety of equipment and installations throughout the canal network, including The Falkirk Wheel, Automated Moving Bridges, Hydraulic automated Locks.

Desired experience would include installation and maintenance of rotating equipment, actuated valves, instrumentation and PLC control systems.

Basic mechanical knowledge is desirable, but cross skill training is available.

About the Reward

This role offers a progressive salary starting at £34,165 (plus 11.25% variable hours allowance and £850 outdoor working allowance). Generous annual leave entitlement of 28 days rising to 30 after 5 years plus public holidays, along with enhanced company sick pay and a contributory pension scheme with up to a 10% employer contribution.

About You

Flexibility and initiative are key as responding to emergency breakdowns is part of the role. The post requires frequent outdoor work, in all weather conditions, working both as part of a multi-disciplinary team, as well as without immediate supervision.

Qualifications/Skills/Experience:

Recognised apprenticeship in an engineering discipline or equivalent qualification
HNC (or similar level) in an engineering discipline.
Knowledge working within the following areas: Electrical, Instrumentation & Control.
Experience working with 3 phase and single-phase motors, variable speed drives, actuated valves, electrohydraulic systems, Instrumentation and telemetry, fluid pumps and PLC control systems.
Full UK Driving Licence
Good Communication Skills
Strong Health & Safety Awareness
Computer literate with experience of using MS Office Packages

Day to day tasks:

Working within your skill set, experience, knowledge, training, and ability, deliver the planned preventative maintenance programme.
Fault investigation and emergency breakdown response.
Under supervision, produce recommendations to minor problems.
Providing inspection, monitoring, and reporting on the condition of engineering assets.
Provide business administration support to ensure accurate documentation and recording of all maintenance activities and duties using asset management software.
Collaborate effectively with colleagues, to ensure technical, health, safety, and environmental performance.
Participation in an out of hours standby rota as and when required (circa 1 week in 6).

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.