JOB PURPOSE
To combine responsibilities on nature conservation, visitor services, learning and community engagement to help deliver the strategic objectives of the property and wider National Trust for Scotland.
Protect the landscapes in our care and associated marine habitats as part of ecologically healthy habitat networks where natural processes predominate and help combat climate change. Enable more people to experience more heritage more often, get more out of it & put more back into it. Use evidence and practice from our natural heritage properties to support our voice in national debates advocating for natural heritage. Work with communities living on or close to our land or with an interest in our land so that they collaborate with us to help achieve our natural heritage outcomes. Protect the built and archaeological heritage in our care and use them to help us explain the “habitats” outcome and achieve the “visitor’s” outcome.
This post has a pivotal role in the delivery of our ambitious long-term project to restore the landscape at Kelton Mains Farm on the Threave Estate. The ‘Threave Landscape Restoration Project’ will return the land of Kelton Mains Farm (81 ha) to a fully restored woodland-wetland ecosystem, self-sustaining and self-adapting to Scotland’s changing climate over the next one hundred years.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Combine responsibilities across the following areas of work with direct implementation yourself and by overseeing the work of others such as contractors, volunteers, and colleagues:
Nature conservation
• Survey wildlife and habitats and feed this knowledge into management decisions, marketing of natural heritage, and further development of our voice.
• Maintain and manage habitats, wildlife with the aim of protecting species and increasing biodiversity.
• Contribute to the planning and lead the delivery of practical conservation to deliver the outputs agreed in the Annual Operating Plan
Visitor Services
• Provide information to visitors to encourage more visitors and help people get more out of their engagement with natural heritage and give more back to it including “upselling” (e.g.: of membership) using face to face and by other means of interaction such as social media.
• Maintain countryside estate infrastructure at small, day to day scale (e.g. paths, gates, signs, vegetation management) to achieve ecological, visitor services and safety outcomes.
• Occasional Visitor Services duties as cover, when required.
• Assist with events such as public gatherings, NTS events and weddings.
Community engagement
• Communicate with local stakeholders, neighbouring landowners, local businesses, local / regional agencies and others to increase understanding of their and our aims and develop collaborative working to help deliver our priorities.
Learning
• Provide educational and other outreach activities on site or to the community local to the natural heritage and to communities of interest, including for volunteers.
• Delivery of formal and informal learning activities including events, workshops, walks and talks.
Other responsibilities
• Management of practical conservation and wildlife recording.
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the safe system of work (SSOW), and environmental policy and practices.
• Manage contractors and supervise volunteers
Full Time
JOB PURPOSE
Crarae is one of the finest examples of an exotic Himalayan style woodland garden. Set beside the banks of Loch Fyne, this unique 40-hectare garden is planted around the glen of the steep sided Crarae burn. The garden was started by Grace, Lady Campbell in 1912 and includes a National Collection of southern beech as well as excellent examples of rhododendron, maples, mountain ash and eucalyptus.
Under the direction of the Head Gardener, with supervision from the First Gardener, and as part of the property team, you will assist with the conservation, maintenance, and development of the garden and designed landscape to ensure that Crarae Garden is presented to the highest standards to its visitors and guests.
As such, we are looking for a knowledgeable and passionate Person to work with our enthusiastic team of staff and volunteers and to assist with the continued development of a wide range of horticultural aspects of the garden as well as increasing the overall importance of Crarae Garden as a visitor attraction.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Assist with the conservation and practical maintenance of the garden and policies in terms of:
o Practical horticulture Grass cutting on ride on gang mower. Regular use of pedestrian rotary mowers, regular use of edging shears, strimmers/brushcutters, blowers and other basic machinery. Other gardening /landscaping work when required.
o Participating in horticultural machinery operations including grass cutting, tractor driving, blowing, strimming, hedge cutting, and other general horticultural or landscaping machinery operations.
o Ensure that machinery/tools are used in accordance with the Safe Systems of Work procedures at the property and where appropriate, effect minor repairs or maintenance as instructed.
JOB PURPOSE
This exciting new role will play a key part in the PLANTS Project – Plant Listing at National Trust for Scotland, a three-year programme to survey, and update the plant inventories at the 39 major gardens owned and managed by NTS across Scotland. Accurate plant records are essential, to ensure legal compliance, safe management of the collections, and for supporting visitor engagement and research. Working with the newly implemented IrisBG database, this project represents a major investment in our plant collections and will result in up-to-date plant records across the Trust. The completed inventory will help us safeguard the collections and will provide our property and gardens staff with a reliable, accessible source of collections information for interpretation and visitor enjoyment.
The purpose of this role is to deliver plant collection inventories as part of a regional PLANTS project inventory team on site at properties and to update and process existing accession data within the IrisBG database. The post will involve extensive travel within the region and occasional visits to other parts of Scotland for project meetings and the post holder will be expected to undertake extended periods of time away from home to facilitate this where daily travel distances are impractical.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertake plant inventories at properties during the spring and summer seasons using plant identification and research skills to create accurate lists of plants held within the plant collections.
• Process the data collected during the inventories matching established plants found with existing records, creating new records for unregistered plants, and checking the accession records in the database to ensure all data held is accurate and consistent.
• Undertake research into locally held property files and plant records to bring together background and supplementary data surrounding the plant specimens and process this in accordance with records held in IrisBG.
• Produce content for social media and contribute to a program of public and stakeholder communication promoting the project.
• Work with and induct project volunteers and property-based volunteers with a particular focus on facilitating the volunteer led plant photography aspect to the project.
• Work with gardens and property staff to schedule and carry out the inventories and to foster a new culture of record keeping with property teams.
• Engage with the visiting public on location at properties during inventories to promote the project and answer questions whilst working.
• Support gardens staff to follow Trust policies and procedures for the long-term maintenance of the plant inventory information in IrisBG.
We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.
As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.
The Role
We have an exciting opportunity for a Technician to join our team within our Theatres. Your days and hours of working will flex to meet the business needs, and this will include regular weekend and evening work across our venues throughout Fife which will include Carnegie Hall, Lochgelly Centre, Rothes Halls and Adam Smith Theatre when it reopens in 2023. There will also be the opportunity for regular additional hours due to our varied theatre and events programme.
You’ll work as part of a team responsible for lighting design, sound production, stage management and event coordination within a theatre and conference centre environment within our venues. Equipment maintenance and staff management of casual team members are also integral to the role.
About You
You will have previous technical experience ideally from a theatre background, and you will be able to demonstrate knowledge and working abilities across lighting, sound and AV. Flexibility will be required and access to transport is necessary, as there will be travel throughout the region to provide cover at all venues in OnFife.
You can view the full job spec on our current vacancies website with contact details.
How to Apply
If you would like to find out more information about this role before applying, please contact Tony Stevens, Theatre Manager
When you’re ready to apply, please send an up to date CV along with a completed Equal Opportunities Form to hr.fct@onfife.com
The closing date for applications is noon on Friday 16 September 2022.
OnFife is an equal opportunities employer.
We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.
We have an exciting opportunity for an experienced Retail Coordinator to join our team and develop our retail business.
This is a varied role that will require sourcing and developing new products and merchandise, managing our physical and online retail outlets at the Shetland Museum and Archives and Sumburgh Head, and coordinating tickets sales for all events. We are looking for a creative and organised individual who is confident managing all aspects of the retail business, including procurement, stock control and order fulfilment of online sales.
Working with the finance, heritage and marketing teams you will show a genuine passion for Shetland’s heritage and our products and want to deliver exemplary customer service.
For more information and to apply visit – https://www.shetlandamenity.org/vacancies
ASSISTANT REGISTRAR (BAND 7)
FULL-TIME, FIXED TERM (9 Months)
The functions of the Collections Management Department are to assist the Senior Management Team in the management of and accountability for the NGS collections; the administration of all loans both to and from the galleries; the maintenance and development of the automated documentation system and advising the Director General and Trustees on matters of policy and practice in the management of the collections.
The purpose of the Assistant Registrar is to provide general support to the teams of Registrars in the Collections Management Dept, including Exhibitions, Acquisitions, and Collections Information. The teams work, to critical deadlines for exhibition opening dates, art transport, acquisition and audit programme schedules and have a heavy administrative workload. The Department is also committed to increasing the NGS programme of Touring Exhibitions and expanding our Partnership initiatives, and will continue to develop loans administration, transport and installation schedules.
The postholder should be willing to undertake a variety of tasks, including mundane and repetitive work. A methodical and accurate approach is required, and the ability to communicate easily with staff at all levels in the Department.
The Assistant Registrar (Exhibitions) will report to the Lead Registrar (Exhibitions & Display). The countersigning officer will be the Head of Collections management.
Eden Scott is delighted to be working with the National Trust for Scotland (NTS) who have a new vacancy across the beautiful and outstanding area of the Highlands and Islands of Scotland.
The structure of the Highlands and Islands region includes 26 properties including 11 islands and a mix of natural and built heritage key mainland properties.
This NTS area covers 35,000 ha of land, including key countryside properties of Ben Lawers, Glencoe, Kintail and West Affric, Balmacara and Torridon, five National Nature Reserves, 5192 archaeological sites and 45 ancient monuments, as well as protected seabird habitats.
My client is seeking to appoint an Operations Manager – Culloden Cluster.
This is a visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the property operating business planning process (working with the Property teams and Business Manager for the region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.
The post will be based at Balnain House, Inverness with line management responsibility for Abertarff House in Inverness, Culloden Battlefield and Hugh Miller’s Birthplace and Museum situated on the Black Isle and reports to the General Manager for the Highlands & Islands region.
Key responsibilities cover the following areas:
Enterprise and trading – Building back to post-COVID, the Operations Manager is the business leader for the property, working with the support of the property managers and regional management team will plan and deliver innovative product and sales opportunities, integrated with the heritage site and particular visitor profile for that property / market.
People Management – Coaches and mentors property teams and staff who directly report to the post to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities, and objectives.
Promoting Heritage – Supports and coaches property staff to develop and promote their properties use and potential as a life-long learning resource, in line with the Trust’s ‘Education Principles’ and as part of its charitable aims (Access, Learning and Enjoyment).
Marketing, Membership and Supporter Development – drives business development and marketing of the property to maximise income generation. Working as part of a coordinated regional team and planning agenda, work with Customer and Cause colleagues centrally to optimise the visibility and promotion of the property.
Financial Management, Compliance and Scheme of Delegation – Responsible for budget preparation and control. Working closely with the Business Manager to devise effective plans, objectives and solutions and monitor performance (financial, project delivery, initiatives). Ensures that the property remains within budget and acts within delegated financial authorities, wider schemes of delegation and adheres to Trust rules, policies, and procedures.
Health, Safety, and the Environment – Undertakes responsibility under the Health and Safety.
Strategic Development of the NTS – Champions and supports the strategic development of the Trust, through participation in national initiatives, projects and working group activity as required and appropriate.
Staff and Volunteer Leadership – Leading, inspiring, and coaching property teams and individuals to ensure that they are fully equipped and motivated to undertake their duties to the required Trust standards, policies, rules, values, delegated authorities.
Stakeholder Management – Establishing and maintaining a network of localised external stakeholders (e.g. communities, business leaders, donors and supporters, affinity organisations) with whom synergy can benefit the property and wider Trust.
Key skills and experience required:
Extensive experience in managing a large-scale heritage/hospitality operation.
Direct experience of property management where customer services and trading are primary features (e.g. retailing, hospitality, foods, and leisure).
Responsibility for operating revenue budgets for all three properties with a total transactional value of c. £6.6m per annum.
Significant team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
Effective complex and high-profile stakeholder management experience, notable examples: media, local government.
Line management experience of staff groups, including supervisory staff.
Demonstrable experience of managing Health and Safety in the workplace; formal training or personal development in this area desirable.
Experience of responsibility for marketing and promotional planning and delivery, or participation in marketing and promotional initiatives – desirable.
Heritage sector experience highly desirable.
This role oversees some of the most iconic places in Scotland and so a full, clean driving license for driving in the UK essential.
Excellent competitive salary dependent on experience circa £43,050 to £47,667 with significant company benefits.
Eden Scott are dealing exclusively with this client on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online clearly stating salary expectation or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.
Closing date for applications 12.00 noon on Friday 3rd June 2022.
Full time Receptionist based at Musselburgh Racecourse.
Musselburgh Racecourse is one of the UK’s most progressive racecourses, and one of Edinburgh’s leading hospitality and entertainment venues with 5 Star Visit Scotland accreditation.
An exciting opportunity has arisen for an experienced office-based receptionist to join our award-winning team, on a permanent basis. The role is to provide high quality administrative support, delivering excellent customer service to the Racecourse’s many and varied customers. Your hours of work would be 9am to 5pm Monday to Friday, along with racedays. You can see a list of this year’s racedays here. A four-day week would be considered on a pro-rata basis.
As the Receptionist, you will be at the heart of the business. A positive attitude and the ability to multi-task are essential. The job role is wide ranging, and your days will be busy but varied, an interest in horseracing is beneficial but not essential.
Key responsibilities are:
• First point of contact for enquiries via phone, email or walk ins
• Manage ticket enquiries, answering queries, or managing refunds
• Raceday reception
• Manage Office Supplies and equipment
• Provide administrative support for the General Manager and Commercial and Operational Team
You must have proven success in a similar role within a customer facing environment. You should have excellent IT, communication and inter-personal skills, a very good telephone manner, strong customer service and the ability to organise and prioritise your workload using your own initiative.
If you’re interested in this role, please send your C.V to enquiries@musselburgh-racecourse.co.uk.
Salary: £25-28k pa.
Benefits: Company Pension, 30 Days AL and TOIL for weekend racedays
Closing date: 31st May 2022
No agency enquiries please.
You will play a pivotal role within the Scottish Storytelling Centre team through the provision of outstanding customer service for visitors to the Centre.
In addition to your excellent communication and interpersonal skills, you will be highly organised and a strong team-player who will be able to demonstrate a flexible and adaptable approach to your work in order to meet the daily demands presented. Numeracy and the ability to pay close attention to detail are essential as you will be required to operate the till and box office system. A good level of IT skills will be required.
You will work 35 hours per week on a flexible rota which will include evenings and weekends.
Fixed term to February 2023
The role
To process and contribute to all RZSS membership and adoption administrative and sales activities, ensuring income is processed accurately and on time, whilst providing high levels of customer service to all stakeholders.
Some of the things you’ll do:
Accurately process membership and adoption applications and renewals, adhering strictly to deadlines and in full compliance with GDPR requirements.
Use and maintain membership and adoption databases to securely upload, extract and process data.
Ensure all queries (email, phone, face-to-face) are answered within a reasonable timeframe and with first-class customer care.
Provide high levels of customer service to both internal and external customers.
Provide ad hoc admin support where required, e.g. post duties, mailings, donation processing.
Support the Membership and Adoption Manager in developing membership and adoption activities.
What we’re looking for:
You’ll have previous experience of administrative and data processing work.
Good achievement in standard grades (or equivalent), including English and maths.
Competent in the use of Microsoft Office (Word, Excel, Outlook).
Fast and accurate typing and inputting skills.
Skilled in communicating constructively with customers by phone, email and face to face.
Committed to providing first class customer care and service, including dealing with customer complaints.
Please see the role profile for further information on what the role involves and essential/desirable criteria.
The role
To undertake the maintenance of park gardens including the nursery and landscape, enclosure areas, facilities and infrastructure owned by RZSS in line with the garden team’s procedures and ongoing site development plans in support of RZSS’ vision and mission. Providing high standards of general maintenance to ensure that all areas of the site are safe and well presented for our visitors.
Some of the things you’ll do:
Undertake, as directed, the construction and maintenance of enclosures, gardens and landscaping to ensure that all areas of the site are safe and well presented for our visitors.
Assist with the co-ordination of a wide range of horticultural activities (e.g. lawn care, mowing, strimming, blowing, hedge trimming, planting, pruning, weeding) and another general garden work that involve other sections and departments
Conduct routine cleaning, inspection and maintenance of assigned small plant and vehicles according to the agreed transport policy and best practice.
Oversee the work of assigned colleagues (Grounds Person) and volunteers, giving appropriate coaching guidance and direction to ensure work is completed in an efficient, professional and timely manner
To take reasonable care for the health and safety of yourself and that of others. This implies taking positive steps to understand the hazards in the workplace, to comply with safety rules and procedures and to ensure that nothing you do, or fail to do, puts yourself or others at risk.
What we’re looking for:
You’ll have a relevant SVQ level 2 qualification in horticulture or equivalent qualification or experience.
Be able to demonstrate horticultural competence with a variety of plant material.
Have practical experience in a horticultural and or landscaping activity.
Able to both work as part of a team, or on your own.
Able to demonstrate and set a good example of health and safety practice to others.
Please see the role profile for further information on what the role involves and essential/desirable criteria.
Main Activities & Responsibilities
Office Management:
The Office and Membership Services Manager will be responsible for all aspects of office management and will address the following activities:
• Ensure the smooth and efficient running of all office procedures including dealing directly with a wide range of people and be the hub for staff, volunteers, Board Members, suppliers, and customers.
• Receive mail and distribute to relevant staff.
• Answer telephones and deal with email enquiries
• Maintain office diary and coordinate bookings and room hire.
• Liaise with managers to coordinate group bookings and educational visits.
• Maintain Health & Safety records
• Administer Museum Membership records, payments, cards, and mailings.
• Maintain staff, volunteer contact details and HR records
• Maintain display of Museum customer information posters
• Maintain office filing system.
• Collate monthly visitor statistics and SPI figures.
Financial & Payroll Administration
The Office and Membership Services Manager will be responsible for all aspects of financial administration to include the following activities.
• Processing of supplier invoices following agreed processes and posting on Xero accounting system
• Payment of invoices following authorisation for payment.
• Providing all financial paperwork for monthly returns to accountants
• Processing of daily takings and preparation of banking
• Prepare and process gift aid claims
• Balance/order/manage petty cash and change requirements.
• Prepare Museum invoices to external customers and track payments.
• Prepare monthly payroll details and deliver information to accountants for payment to staff by 25th of each month.
• Maintain staff holiday records and coordinate with management team.
HSE & General
The Office and Membership Services Manager will play an active role combined with the Museum management team in maintaining the following.
• Fire Evacuation procedures, equipment, and signage
• General working environments in relation to tidiness and hygiene
• First Aid training and Accident reporting
• Point of contact for external contractors.
• Personal safety
• Data Protection in line with GDPR regulations
• CCTV monitoring in line with regulations.
Other Duties
This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve over time.