Full Time

Visitor Services Assistant – Kitchen Assistant

Purpose of the role

To assist the Head Chef in the day to day management of the Catering & Hospitality offer at Culzean Castle & Country Park to ensure that all targets are met and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and where ever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Assist with daily cleaning and pot wash duties

SCOPE OF ROLE
Location
The post holder will be based at the Home Farm Kitchen at Culzean Castle & Country Park but may also be expected to work in the Old Stables Coffee House, Swan Pond Kiosk, Aviary, Castle Tea Room, castle apartment and at special events/functions throughout the Castle & Country Park when required.

People Management
• The Post Holder does not direct line manage any team

Financial Management
• Not a budget holder but responsible for the day to day management of stock

Skills, experience & knowledge

Essential:
• Experience working in a similar, quick service, environment and delivering the best visitor service
• Practical experience of food preparation and service
• Previous experience working in a team
• Ability to follow instruction and work independently off own initiative
• Skill in establishing priorities and managing workload
• Keen interest in food

Visitor Services Assistant – Hospitality

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in hospitality services at Culzean.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• To ensure good housekeeping of the Eisenhower rooms to include the communal areas, bedrooms & Bathrooms
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Hospitality/Catering duties
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Hospitality events, the set, break down and food and drink service. Staff may be asked to work through into the night hours.

Chef

JOB PURPOSE

To assist the Head Chef in the day-to-day management of the food services to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Assist the Head Chef with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• Intermediate Food Hygiene Certificate
• Preferably a recognised formal qualification in culinary arts

Skills, experience & knowledge

Essential

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:
• Demonstrable experience as a chef in a minimum of 1 rosette Standard in preparing and producing food to a consistently high standard using fresh products and ingredients.
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Excellent communication skills (written and oral), including influencing/persuasion.
• Ability to work as part of a team and the ability to foster and motivate a team.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Collections Gardener

JOB PURPOSE

Inverewe is a garden of outstanding horticultural importance, recognised internationally for its extensive plant collections. Created by Osgood Mackenzie in the late 19th century, it has been in NTS ownership since 1952. Here, exotic plants flourish in a challenging northern landscape of spectacular mountain and coast. Within its essential tree shelterbelt, the planting has always ‘pushed the boundaries’. The Collections Gardener plays a key role in maintaining and developing the extensive plant collection, in particular the current National Collections of Rhododendron subsections barbata, glishcra and maculifera, Olearia and Aeonium.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 NVQ/SVQ Level 3 (or equivalent) with relevant practical experience, including working in a similar large garden/nursery with specialist collections
 PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training
 Driving Licence, valid for driving within the UK.

Desirable
 Tractor driving certification and experience
 Basic chain-saw certificates – CS30 & CS31, or willingness to be trained in the basic use of chainsaws and to exercise that training.

Experience, skills and knowledge

Essential
 Eye for detail and finish
 Sound plant knowledge and identification skills
 Demonstrable skills and experience in relevant propagation, care and conservation techniques
 Knowledge and experience of general amenity gardening, e.g. managing shrubs, herbaceous plants and bulbs
 Sound knowledge of basic tool and machinery use and maintenance
 Practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes
 Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting trainees/apprentices, distance learning etc
 Understanding of plant record systems (ideally IRIS BG) and their use to record and help inform collection management
 Strong planning and organisational skills
 Experience of working in a mixed team that includes short-term/seasonal staff and/or volunteers
 Managing, supervising and instructing staff and volunteers
 An effective team member with excellent interpersonal and communication skills, confident and competent in interacting and dealing with a wide range of people, and able to represent the Trust
 Self-motivated with good organisational and time-management skills – including the ability to prioritise
 Able to live and work in a relatively remote rural environment with little public transport.

Operations Manager

JOB PURPOSE

A visible and senior management role where, in addition to the general operations management of the properties in pursuit of their aims and objectives, the post holder will be responsible for the development of the property operating business planning process (working with the Property teams and Business Manager for the region who oversees this process) and utilising key sources of information and needs (e.g. conservation management plan; visitor/market research) to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.
The post will be based at Balnain House, Inverness with line management responsibility for Abertarff House in Inverness and Hugh Miller’s Birthplace and Museum situated on the Black Isle and reports to the General Manager for the Highlands & Islands region.

Health, Safety and Environment Advisor

JOB PURPOSE

The post-holder will support the National HS&E Manager (Operations) in offering a range of health, safety and environmental services (Health and Safety being the primary focus) to the Operations Directorate and is the first point of contact for property management within their allotted property portfolio.

It will be a fundamental function of the post that the post-holder will develop a close and effective working relationship with the management within their allotted properties, including General Managers, Business Managers and Operations Managers (where appropriate). This will enable, and require, the post-holder to respond quickly to requests for assistance as well as becoming a relied upon and readily available professional HS&E practitioner to properties within their portfolio. They will become a key member of the planning/decision-making process.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Monitor health and safety system
• To contribute effectively and provide essential input to the Trust’s HS&E agenda through the ongoing support, development, and dissemination of relevant policy, guidance and information.

Health, Safety and Environmental performance
• To conduct HS&E audits designed to test compliance as a minimum while striving to continuously improve HS&E performance by developing and monitoring agreed improvement plans with properties/functions.
• To produce high quality audits and summaries for management to report on property/function-level HS&E performance.

Investigation of accidents and near misses
• To conduct in depth accident/incident investigations designed to explore their cause(s) with a view to identifying failings and preventing recurrence, so far as reasonably practicable.
• To prepare statistical analyses of accident/incidents to help identify trends and to propose actions to mitigate risk.

Highlight areas of concern
• To be aware of emerging HS&E risks primarily within their portfolio (though cognisant of broader implications), through either accident/incident or other HS&E issues, or through changes in legislation, enforcement activity/court cases etc.

Property support
• To be the ‘first point’ of specialist contact for their portfolio with regard to HS&E matters and to report matters of concern to the National HS&E Manager and relevant General Manager(s).
• To respond effectively and pragmatically to requests from properties for support and advice.
• To agree areas for improvement – derived either from audits, accident/incident investigations or changes in policy/procedures/legislation – with General Managers and property management and liaise with the rest of the HS&E provision within Operations Directorate to ensure consistency and maximise the effective use of time.

Attendance at meetings
• To attend regional management and property-level meetings (when appropriate) to report on HS&E performance, promote improvement initiatives and advise on the implications of NTS HS&E policy and procedures.

Training and development
• To advise on HS&E training and development requirements within the directorate and where necessary to liaise with colleagues in the HS&E team and People – Training and Organisational Development to meet the demand in the most effective and cost-efficient way.
• To deliver training, as required, and within their level of competence.
• To evaluate training provided to ensure that it raises H&S performance, sustains HS&E improvements through effective transfer of learning and is refreshed at suitable intervals.

Sensible management of risk
• To provide information (such as audit data and accident/near miss statistics) for meetings of the Operational Leadership Group, Regional Team meetings where appropriate and contribute as appropriate to the Operational Risk Register.
• To support the National HS&E Manager in proposing measures to manage risk.

Visitor Services Supervisor

JOB PURPOSE
To provide operational coordination and supervision of catering, retail, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service. With delegated responsibility for catering, retail, events and duty management this job is very often the “face” of the Trust to visitors and suppliers, directly influencing public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, events and retail offer (including ordering, merchandising, sales targets);
• Management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Support the informal learning and community engagement / outreach activity, e.g. public events
• Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager on-site and off-site as required

Supporting day to day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation;
• Week-end reports and reconciliation;
• Completion of the banking and all cash handling processes

Supporting the Visitor Services Manager with
• recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Health, Safety and Environment Advisor

JOB PURPOSE

The post-holder will support the National HS&E Manager (Operations) in offering a range of health, safety and environmental services (Health and Safety being the primary focus) to the Operations Directorate and is the first point of contact for property management within their allotted property portfolio.

It will be a fundamental function of the post that the post-holder will develop a close and effective working relationship with the management within their allotted properties, including General Managers, Business Managers and Operations Managers (where appropriate). This will enable, and require, the post-holder to respond quickly to requests for assistance as well as becoming a relied upon and readily available professional HS&E practitioner to properties within their portfolio. They will become a key member of the planning/decision-making process.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Monitor health and safety system
• To contribute effectively and provide essential input to the Trust’s HS&E agenda through the ongoing support, development, and dissemination of relevant policy, guidance and information.

Health, Safety and Environmental performance
• To conduct HS&E audits designed to test compliance as a minimum while striving to continuously improve HS&E performance by developing and monitoring agreed improvement plans with properties/functions.
• To produce high quality audits and summaries for management to report on property/function-level HS&E performance.

Investigation of accidents and near misses
• To conduct in depth accident/incident investigations designed to explore their cause(s) with a view to identifying failings and preventing recurrence, so far as reasonably practicable.
• To prepare statistical analyses of accident/incidents to help identify trends and to propose actions to mitigate risk.

Highlight areas of concern
• To be aware of emerging HS&E risks primarily within their portfolio (though cognisant of broader implications), through either accident/incident or other HS&E issues, or through changes in legislation, enforcement activity/court cases etc.

Property support
• To be the ‘first point’ of specialist contact for their portfolio with regard to HS&E matters and to report matters of concern to the National HS&E Manager and relevant General Manager(s).
• To respond effectively and pragmatically to requests from properties for support and advice.
• To agree areas for improvement – derived either from audits, accident/incident investigations or changes in policy/procedures/legislation – with General Managers and property management and liaise with the rest of the HS&E provision within Operations Directorate to ensure consistency and maximise the effective use of time.

Attendance at meetings
• To attend regional management and property-level meetings (when appropriate) to report on HS&E performance, promote improvement initiatives and advise on the implications of NTS HS&E policy and procedures.

Training and development
• To advise on HS&E training and development requirements within the directorate and where necessary to liaise with colleagues in the HS&E team and People – Training and Organisational Development to meet the demand in the most effective and cost-efficient way.
• To deliver training, as required, and within their level of competence.
• To evaluate training provided to ensure that it raises H&S performance, sustains HS&E improvements through effective transfer of learning and is refreshed at suitable intervals.

Sensible management of risk
• To provide information (such as audit data and accident/near miss statistics) for meetings of the Operational Leadership Group, Regional Team meetings where appropriate and contribute as appropriate to the Operational Risk Register.
• To support the National HS&E Manager in proposing measures to manage risk.

People Business Coordinator

We’re a forward-looking People Department that supports our organisation’s Strategy through support for our volunteers (2300) and employees (800) – whether as individuals or as managers. Our organization can seem complex since its workforce is deployed all across mainland- and island-Scotland, in all sorts of workplaces (from cottages to castles, mansions to mountains, gardens to great estates, tearooms, shops, offices – and everything in between), but our work aims to be fair and consistent no matter where and who our people are. We strive to make people processes simple and accessible so that our people can just “get on with the job”, but robust enough to give meaningful management information to help with strategic and tactical development and decision-making. Although the team is dispersed across the country, we enjoy connecting with each other for our work and for social activity: we take our work very seriously, but we like to have fun too.
What this job is about
This job supports the People Director in ensuring the People Department’s compliance with Trust-wide business requirements (e.g. finance, data protection, risk management, reporting, audit). It collates, analyses, reviews, and reports on functional data, and people data from across the Trust, to ensure that the Department’s work and impact is tracked against the Corporate Strategy and the Department’s own People Strategy and workplans. This job acts as a department “secretariat”, making arrangements and bringing together the Department’s teams for cross-functional (and inter-departmental) initiatives and activities, and carrying out general administrative duties as required.
What we want you to be responsible for
• Understanding the Trust’s corporate requirements and standards, ensuring the People Department has the correct governance mechanisms in place to fulfil these, and report on these as required. Typical areas are, for example:
o Finance procedures, monitoring and reporting
o Data Protection (as the Department’s “data champion”)
o Risk management
o Cyclical formal papers and reports to Board and Executive Committee (“ExCo”)
o External and internal audit.
• Ensuring that any governance and compliance issues are documented, escalated to the People Director, and tracked to conclusion.
• Collating People Department objectives and activities into a Workplan; monitoring progress against that Workplan; reporting progress, and liaising with senior Department colleagues on remedial actions or changes they need to make.
• Documenting key People work-processes, analysing their effectiveness, and supporting team-Leads with their continuous improvement.
• Keeping a clear and accessible record of all People Department activity to support governance, compliance, and audit requirements.
• Supporting the People Director by dealing timeously with paper and email correspondence, telephone enquiries, organisation of meetings, events, lunches, travel, accommodation, diary management, taking/distributing meeting notes or actions, collating data etc. and the coordination and provision of support documents (e.g. files, reports, minutes, meeting papers).
• Supporting the wider Department with (for example, but not limited to):
o Financial transactions
o Collaborative team events
o On-boarding, induction, and training of new (Department) colleagues
o General administration.

Head of Organisational Development

Who we are
We’re a forward-looking People Department that supports our organisation’s Strategy through support for our volunteers (2300) and employees (800) – whether as individuals or as managers. Our organization can seem complex since its workforce is deployed all across mainland- and island-Scotland, in all sorts of workplaces (from cottages to castles, mansions to mountains, gardens to great estates, tearooms, shops, offices – and everything in between), but our work aims to be fair and consistent no matter where and who our people are. We strive to make people processes simple and accessible so that our people can just “get on with the job”, but robust enough to give meaningful management information to help with strategic and tactical development and decision-making. Although the team is dispersed across the country, we enjoy connecting with each other for our work and for social activity: we take our work very seriously, but we like to have fun too.

What this job is about
This job exists in order to lead the Trust’s approaches to organisational design and organisational development, to build NTS long-term capability. It leads, develops and manages a team focused on driving long-term improvements in NTS business and people performance through a range of development and support initiatives and activities.

What we want you to be responsible and accountable for
• Developing and delivering a people-orientated and business-focused Organisational Design and Development strategies and services, balancing best practice within commercial constraints to add value, manage risk and help shape the business.
• Working as part of the People Leadership Team in setting direction, developing business strategy, leading and managing progress towards goals and targets, and building and sustaining staff engagement and performance.
• Leading and managing the People:OD (POD) team in diagnosing the key issues that are affecting NTS business and people performance, and in designing, developing, implementing and evaluating integrated programmes to address the issues identified.
• Leading the POD team to design, plan and enable the delivery of our People Value Proposition, to ensure we can attract and keep the right capability in our organisation.
• Leading and managing the POD team to improve NTS leadership capability and performance, with a particular focus on whole systems thinking, collaborative leadership, and effective change leadership.
• Ensuring that strategic NTS approaches to leadership & development, talent management and workforce planning are coherent and focused on meeting short and long-term business needs.
• Working with the Executive Committee and other senior leaders across the Trust to define and develop organisational development approaches in line with wider NTS strategic approach.
• Leading the POD team in building effective Change and Organisational Design approaches, and support senior managers through change.
• Leading our approach to the use of strategic People data; leading Strategic Workforce Planning initiatives and the workforce effectiveness survey to provide insight and action plans across the Trust.
• Working across the sector to champion and develop industry-wide skills programmes in traditional conservation and innovation
The current duties of the role do not require a criminal records check or membership of the PVG scheme through Disclosure Scotland.

Finance Manager

JOB PURPOSE

To be one of a team of finance business partners supporting departmental and/or regional management teams to ensure that these teams are able to undertake their financial management activities and responsibilities effectively; and receive appropriate financial advice and support to ensure that their decision making and control frameworks are robust and in line with the strategy and policies of the Trust.

To develop forward looking analytics to support their customers in effective delivery of the Trust’s strategy and priority projects.

Lead the delivery of their customer’s accurate and timely month-end reporting, Budgeting and Forecasting processes, and associated reporting to ExCo and Board.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Lead the provision of timely, accurate and insightful reporting, analysis and targeted interpretation of monthly results to the departmental and/or regional management teams. Highlight key performance variances and work with the business areas to agree corrective action and identify any risks or opportunities to the latest forecast;
• Engage with stakeholders to create the Budgets & Forecasts for business areas feeding into the overall Trust Budget , providing information & analysis for incorporation into ExCo and Board reports;
• Support Budget Managers in the creation, monitoring and controlling of their budgets and quarterly forecasts. Analysing variances and liaising with budget holders on potential problem areas, subsequently making recommendations and advising on the impact to the Trust;
• Actively participating in their internal customers’ monthly team meetings, providing financial updates and reports and influencing decision-making on key financial and non-financial matters;
• Creating a continuous improvement culture in particular developing and implementing streamlined and user-friendly processes, procedures and reports to support the financial activities within their internal customer teams, provide training to employees to embed these processes and embed reviews to ensure that these continue to be fit for purpose;
• Identifying and delivering process improvement and cost reduction opportunities across the Trust;
• Taking actions which ensure the on-going success of the Finance team within the Trust;
• Active member of the Finance team and will be involved in supporting cross-Trust initiatives.
• Developing and maintaining reporting dashboards, and providing financial modelling support for ad hoc Trust wide requests and initiatives
• Developing new ways of accessing data to create insightful analysis that guides and informs to support decision making.
• Play a role in developing and implementing future data strategy using new digital techniques and tools such as Predictive Analytics and AI

Deputy Data Protection Officer

JOB PURPOSE

With increasing risks associated with data protection and cyber security and the need to ensure we regularly monitor, advise on, and remain resilient in our data protection activities; this role exists to support the Data Protection Officer in advising the Trust and monitoring compliance with UK and EU privacy legislation including the UK GDPR, EU GDPR, Data Protection Act 2018 and the Privacy and Electronic Communications Regulations. The Deputy DPO will also act as the Trust’s Data Protection Officer (DPO), in their absence.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Support colleagues across the organisation with specialist advice and practical guidance on the implementation of privacy management policies and procedures.
• Assist in the recording, monitoring, and reporting of risks associated with data processing activities and identify actions that can be taken to mitigate risk.
• Assist in the preparation of reports to the Trust’s Board and Executive Committee through the collation of key management information, including case management statistics and updates on the delivery of training.
• Support the annual review of all privacy management policies and procedures in line with legislative changes and organisational requirements.
• Plan for legislative changes and their impact on Trust activities, identifying risk associated with the changes and managing workload to address such changes.
• Support the delivery of mandatory training in data protection, cyber security, and PCI DSS – including the delivery of refresher training to volunteers and employees.
• Process data subject rights requests, including Subject Access Requests, Erasure Requests and Objections to Processing, in line with the legislative timescales.
• Support the development of an annual auditing framework for data processors to ensure they continue to meet our expectations in the handling of Trust data.
• Manage workload and resources required to respond to data subject’s rights requests in line with legislative timescales.
• Work with the DPO to advise on possible solutions to challenges with systems and processes in order to mitigate risk.
• Coordinate and record quarterly meetings with the data champions’ network.
• Oversee the production of a quarterly newsletter with support of the data champions.
• Lead on the review of the data inventory and ensure it remains up to date.

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