Full Time

Talisker Visitor Centre Team

Full Time and Part-Time (Annualised Hours) Contracts

Permanent & Temporary Opportunities Available

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

About the Opportunities

Talisker is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

We have iconic roles such as Tour Guides, Team Leaders, Health and Safety professionals, Retail experts, Experience gurus and many more. You will provide engaging and memorable tours and play a key role in the success of our onsite retail store. You’ll help to interpret our visitors’ desires in order to provide a persoalised experience for each customer.

You would receive ongoing brand training in order for you to become an outstanding Diageo Brand Ambassador and encourage others to discover the delights of Scotch Whisky.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

We have a range of full time and part time positions available. If you are looking for either permanent or temporary, then get in touch!

If this sounds like your dream location to start an outstanding career, then register your interest today, and we will keep you updated on future vacancies.

About You

We want every one of our guests to enjoy an unforgettable experience when they walk through the doors of Talisker Visitor Centre. That begins and ends with the people who will work there. We’re looking for remarkable talent to provide the warmest of welcomes and to help us tell the Talisker story to the world.

We have a saying here at Diageo that ‘Character is Everything’ we believe that we must draw on the experiences of everyone and the differences in who we are in order to create an extraordinary visitor experience.

To be successful, you’ll be guided by a customer-first approach and passionate about the delivery of world-class customer experiences. You’ll work collaboratively with a positive and hardworking approach and value the importance of working in a team. If you are a keen learner, like interacting with people and are passionate about working in a team then we want to hear from you! At Diageo, character is everything!

Next Steps

This is your opportunity to register your interest for a brand like no other and to take a step into making history with us at Talisker Visitor Centre.

If this sounds like your dream location to start an outstanding career, then register your interest today by entering your details and CV and we will keep you updated on future vacancies.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Retail Merchandise Administrator

Retail Merchandising Administrator

Edinburgh
Permanent – full time

Closing Date: 22nd May 2022

About Us

This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street and our Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Then this may be the opportunity for you.

About the Role

You will support our Retail Team with the creation, management and execution of merchandise assortments, sales and inventory plans, ensuring achievement of financial goals. In order to do this you will use your strong organisational skills to handle allocations from warehouse to brand homes to ensure the right product is in the right place at the right time to increase sales and profit.

You will be responsible for ensuring that customer service standards are maintained to a high level, that data is maintained accurately, and that opportunity for retail income and stock productivity is improved through effective administration. This will involve leading and creating all retail SKU’s in Vend as well as handling markdowns and promotions in our system.

As the Retail Merchandising Administrator, you will use weeks of supply and sell-through analysis to advise replenishment of product to retail spaces. In order to ensure an elite service, you will work closely with our warehouse and merchandise agency on stock availability and invoicing/payment of goods.

Strong stakeholder management skills will be required for this role as will involve collaboration with teams of Johnnie Walker and the Malt Brand Homes to ensure the retail stores are in-stock and the store teams have the product they need to achieve set goals.

About You

This is the perfect position for a dedicated individual with experience in retail buying/retail planning principals, financial budgeting, retail fundamentals, ad hoc reporting, and analysis. Previous experience in a branded specialty retailer or multi-brand department store retailer is a plus.

With ability to evaluate financial and business indicators and translate data into concrete information to get results. Strong ability to apply logic to solve problems and generate effective solutions.

With superb organizational skills, you will be interested in technology with proficiency in Microsoft Excel and the ability to learn technical applications quickly.

You will be able to build constructive and effective relationships with a broad and diverse group of business partners is also key.

We have a saying here – that character is everything. We’re looking for enthusiastic, curious, endlessly energetic people. Self-motivated, tenacious team-players who want to learn and grow – and fast.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Technical Assistant

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Technical Assistant to work within the facilities team to consistently produce a 5* standard of maintenance and operations across all areas at Glasgow Science Centre (GSC).

The successful candidate will enjoy working as part of a team, prioritise tasks, work to tight deadlines and use initiative to minimise waste in resources and processes.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Venue Manager

Eden Scott is delighted to be working with OnFife, an ambitious Public Sector Trust to recruit a two year Fixed Term Venue Manager.

As part of their ongoing commitment to welcome communities back into their spaces this role will help them to deliver on their ambitious plans for the future.

This role of Venue Manager has come about as OnFife are revisiting their Operations Management Team structure following on from the pandemic. It’s important to the Trust to develop the right structure so there will likely be the opportunity for permanent posts in the future; it’ll be a great time to join the team. There are some exciting times ahead as OnFife’s Adam Smith Theatre in Kirkcaldy emerges from a complete refurbishment. Significant investment into the infrastructure and production equipment is also being made across all four of their 4 theatres.

Initially the post will have day to day management responsibility for two of their venues in Central Fife, Rothes Halls in Glenrothes and The Lochgelly Centre in Lochgelly. These busy community venues both include a theatre, public library, meeting spaces and a café. It’s a role that’s well suited to an individual with great people management skills, an eye for detail, someone who’s loves to coach and develop people and enjoys delivering excellent customer service.

You’ll be working alongside colleagues that are looking afresh at how the Trust runs its operations and delivers its services, so they’ll be looking for you to bring your experience and ideas. You’ll play a significant part in helping lead the organisation through an extensive Recovery & Renewal Strategy that they’re shaping up, not only in response to the Covid pandemic, but also in the recognition that their venues need to continuously evolve.

You’ll be reporting into the Deputy Operations Manager who leads on Venues, Theatres and Heritage sites, and you’ll liaise directly with the Creative Development Team to ensure that they’re living their values; well governed; forward looking and relevant and trusted by their communities.

Being part of their Operations Team means delivering a great overall service experience to their communities. There’s a lot of day-to-day management and leadership but it’s equally about working collaboratively with colleagues. The role holder will embrace an equitable and co-ordinated approach to service delivery and development and the successful candidate will be a key member of their Operations Management Team, demonstrating the vision, empathy and agility to contribute at the highest level.

Key Tasks & Responsibilities include:

Take the day to day management and leadership responsibilities within Rothes Halls and The Lochgelly Centre. Overseeing and approving rotas to ensure appropriate levels of cover and support are consistently maintained.
Provide leadership, support and coaching to venue supervisors and front-line teams regarding the management and operation of the facilities.
To collaborate closely with OnFife’s Theatres Managers and Catering Operations Manager in helping to reshape how they deliver front line services in line with changing customer behaviour needs
Implement the organisation’s Health and Safety policies and ensure that all staff across the venues are well trained on all procedures.
Assist with the implementation of corporate initiatives including the management and delivery of major events and productions.
Seek and support continuous improvement recognising and rewarding performance and encouraging innovation.
Contribute to, and deliver against, the organisations strategic objectives and associated strategies, eg business plan, financial plan, customer services plan and communications plan.
Key skills and experience required:

Applying candidates should have a CV that details:

Excellent leadership skills with the ability to motivate others.
Operational management within a multifaceted customer focussed organisation where experience has been gained developing and maintaining effective relationships and partnerships internally and externally.
Previous Theatre experience or similar would be advantageous.
Experience of financial and business planning and budget and cost management.
This role will be based between Glenrothes and Lochgelly and the post holder may be required to travel throughout Fife, applicants must have a driving licence and their own car.

Salary banding ranges from £34,614 to £38,312 dependant on experience, benefits include a local government pension, death in service, generous holiday entitlement of 32 days.

Eden Scott is dealing exclusively with OnFife on this vacancy so please submit your CV online or to sally.rae@edenscott.com or for further details contact Sally Rae 07776 662506.

No closing date has been set for this vacancy so we would suggest candidates apply without delay.

Events and Promotions Officer

We are looking for an experienced and enthusiastic event coordinator with exceptional organisational skills to join our Events team based in The Helix – Home of the Kelpies and working across three other main parks: Callendar Park, Kinneil Estate and Muiravonside Country Park.

The year-round events programme hosts a wide range of small to large-scale outdoor events delivered both in house and by third parties. Reporting to the Senior Events Officer and working with key delivery partners, the Events and Promotions Officer will be key to the successful delivery of the Falkirk outdoor events programme. You will be an excellent communicator, with a keen eye for detail, have production management experience and be an outstanding team player with a track record in successful event delivery from initiation through to delivery and evaluation.

Senior Science Communicator On Tour

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Senior Science Communicators On Tour to deliver and facilitate high quality science engagement programmes for a range of audiences all over Scotland. You will be a role model in science communication; delivering high quality engagement experiences, leading by example and mentoring a group of Science Communicators.

We are looking for someone who is motivated to inspire and challenge others with science, has a passion for learning and experience of developing science experiences for a range of audiences. The successful candidate will have an enthusiasm for science with a high degree of commitment to GSC’s mission and values.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Retail Supervisor

Scottish Canals are currently looking to recruit a highly motivated, self-starting Retail Supervisor to lead the retail, ticketing and customer enquiries areas at our award-winning visitor attraction, The Falkirk Wheel.

This is an exciting and varied role where no two days will be the same. The successful candidate will be responsible for demonstrating and setting 5-star standards within their team, with a focus on the visitor experience; ensuring staff are exceeding visitor expectations at every touchpoint. This will come naturally to the right candidate, a true people person, being able to quickly identify and manage our varied range of visitor profiles.

The Retail Supervisor will also be responsible for ensuring the retail area is always well stocked and in prime condition for our visitors. Supplier relationship management is also highly important in this role, so the ideal candidate should have experience in handling multiple suppliers or stakeholders across different categories.

There will also be a requirement for the successful candidate to work across our social media platforms and play their part in organising and hosting events held at The Wheel, so demonstrable experience of taking a keen interest in all areas of the business is essential.

The Retail Supervisor will be responsible for:
• Line management of the retail and Welcome Host teams
• Delighting every visitor on every visit
• Ensuring their teams are exhibiting 5-star behaviours at all times
• Working on electronic filing management systems
• Acting as Duty Manager regularly, responsible for daily operations at The Falkirk Wheel
• Creating engaging social media posts
• Developing processes and procedures to streamline stock checks, stock management and the visitor experience
• Daily finance management and banking admin
• Planning of events, with a focus on maximising revenue generation across departments
• Analysing stock levels and raising purchase orders to place orders
• Managing the retail budget to ensure targets are met on a daily and monthly basis, identifying opportunities to increase our offering and revenue
• Creating, updating and maintaining staff rotas
• Legal records maintenance
• Working with our Procurement team to ensure our offering is current, innovative and relevant and in line with relevant legislation

Skills/Experience Required
• The ability to identify and exceed customer needs and expectations
• Excellent line management skills
• Exceptional levels of communication, using varied media to convey messaging
• Management of social media channels
• Good working knowledge of the Microsoft Office suite and strong internet skills
• Strong line management skills
• Stakeholder management (internal and external)
• Brand standards management
• Budget management and forward planning experience (events)
• A track record of increasing customer satisfaction levels
• Performance management experience, with a focus on PDP development
• Experience of and/or an interest in retail operations and visual merchandising
• Marketing promotions
• Ability to remain calm and collected while having to manage conflicting priorities

Content Manager

The Content Manager leads the development of content to engage audiences and maximise commercial income, strategically developing owned digital channels to reach audience development and income generation goals.

Role Profile
This is a fantastic opportunity to shape editorial, content and social media strategy at an exciting point in the museum’s development, as we embed our new 5-year Vision, Mission and strategic objectives.

You’ll be a passionate storyteller, content creator and adept social media marketer, a natural-born creative with an obsession for content, design and analytics.

Duties and Responsibilities
Research, produce and commission rich digital content for a diverse and ambitious range of campaigns to amplify V&A Dundee’s profile and engage audiences in imaginative and creative ways, including:
Producing and editing video, audio, text, images, graphics for use across owned and paid digital media channels. 
Developing high-profile digital content for our own and partner channels, giving voice to designers and project participants, clearly positioning V&A Dundee as Scotland’s design champion.
Working with the Philanthropy and Partnerships team to produce engaging digital assets that tell the V&A Dundee story to attract and retain support from corporates, members, trusts and foundations and individuals.
Support the delivery of the museum’s Editorial Strategy, including high impact social media, online, in-museum and broadcast content to deliver V&A Dundee’s vision, mission and strategic objectives
Be a champion for equality, diversity and inclusion across content and partnerships
Play a key role in the museum’s dedicated Decolonisation group, ensuring the stories we tell and voices we feature are truly representative across society
Shape, develop and deliver a strategic digital content plan to support the museum’s refreshed vision
Set goals for the development of owned channels in alignment with strategic growth objectives
Grow and manage the museum’s influencer community and dedicated outreach plans, providing market intelligence and insight to drive content development with partners, platforms and influencers.
Monitor and evaluate digital performance against KPIs and provide weekly analysis and optimization recommendations.
Co-ordinate and project manage mass-audience, large-scale, collaborative projects involving internal and external partners, identifying and managing resources and risks. 
Play a key role in developing our approach to smart commissioning and the effective allocation of resources across teams, facilitating communication to ensure stories from across the museum are highlighted
Manage budgets for digital projects. 
Create and optimise webpages to enhance the visitor journey, build brand awareness and drive ticket sales
Support and advise on SEO including keyword research and optimization; maintaining and building high-quality backlinks and strategies to improve our back-end structure and domain authority.
Support the Social and Marketing Producer in managing V&A Dundee’s social media channels and content calendar
Be available out-of-hours to undertake planned activity or to respond to digital issues on an occasional basis. 
Any other duties determined to be reasonable for this position. 

Personal Specification
Essential

Highly skilled in content creation, from filming and editing to crafting compelling website copy, beautifully designed triptychs and engaging reels.
Ability to analyse, interpret and report on analytics, audience research and associated data to optimise campaigns, improve user experience and deliver to KPIs.
Experience of developing a website, social media channels and associated platforms within brand guidelines for a large, public-facing organisation supported by a range of internal and/or external contributors/suppliers. 
In-depth and up-to-date knowledge of digital media and emerging technology, particularly in relation to mobile, social media and online participation. 
Understanding of web authoring tools including the basics of HTML, with familiarity of online usability and accessibility standards. 
Advanced editing skills, both text and rich media, and extensive experience of maintaining a blog and/or social media profile(s). 
A strong eye for design with experience of managing design-orientated projects. 
Highly organised, with ability to self-plan and prioritise workload. 
Self-motivated, proactive and willingness to go the extra mile. 
Relevant degree or equivalent significant experience. 

Desirable
Experience of working with film/TV production companies
Knowledge of digital media in cultural environments to enable marketing, learning, access, income generation and fundraising. 
Knowledge of digital delivery to specialist audiences in learning or creative environments. 
Excellent contacts and the ability to generate content and broadcast partnerships with third parties
Experience of seeking opportunities for external collaboration and content partnership projects including negotiation and securing funding.

Deadline for applications: no later than 17.00, 16 May 2022.

This is a full-time position, working 37.5 hours per week working in a hybrid flexible environment with a mixture of home working and working from our museum in Dundee. We offer a generous package including 38 days holiday, pension scheme, company sick pay, entry to V&A Dundee paid exhibitions and many more discounts and benefits.

We are an equal opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics.

Fundraising Manager (Operational Support)

Eden Scott is delighted to be working with The National Trust for Scotland, an independent charity set up in 1931 for the preservation and conservation of natural and human heritage that is significant to Scotland and the world. The Trust has become Scotland’s largest membership organisation, they’re supported by more than 320,000 members and are funded largely by donations and are a leader in conserving and promoting the nation’s treasured places and collections so that they can be enjoyed by present and future generations.

The Customer and Cause team exists to inspire visits to their places across Scotland, grow membership and drive donations to support their work. Within the Customer and Cause team sits marketing, fundraising, communications, content and design and supporter care.

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager (Operations)

This is a varied role with responsibility for; identifying and maximising income through effective policies, processes, on-line tools and data management; empowering and supporting the fundraising, and wider Trust team (especially at properties), to raise funds; ensuring compliant practice and training across fundraising and delivering strategic leadership of data and budget management in the Fundraising team.

Leadership of Fundraising Operations is critical to the success of the Fundraising team and the charity’s ability to generate philanthropic income. Overseeing data and empowering the team to get the most of existing tech systems and software, instigating and implementing key policies and processes, contributing to exemplary supporter care and ensure that their practice is compliant and meets regulations, ensuring the effectiveness and efficiency of the team’s administration and identifying trends in fundraising are some of the ways you will support the Fundraising Team to grow voluntary income.

Key responsibilities of the role:

Provide the Head of Fundraising and Fundraising Managers with the data and insight needed for strategic decision making throughout the year
Represent and advocate for fundraising and best practice across their charity and in relevant forums
Ensure effective and efficient administration practices to ensure great supporter care
Lead the forecasting process throughout the year, supporting the Head of Fundraising to identify risks and opportunities in the portfolio.
Support the Head of Fundraising in budget preparation and lead on budget reporting throughout year
Champion and ensure best practice monitoring and evaluation of fundraising performance, including working with teams to set, track and report on KPIs, and with Head of Fundraising on risk and audit responsibilities
Maintain a close working relationship with Finance, ensuring fundraisers have all the financial tools necessary to fundraise effectively
Stay up to date with fundraising legislation and regulation and ensure compliance across the department on data, finance, IT, procurement, risk control and best practice
Oversee the development of robust policies and procedures to ensure all necessary finance and legal controls are in place for delivering fundraising income
Ensure that income is designated and treated in accordance to restrictions, VAT, gift aid and commercial income rules
Proactively design, deliver and improve fundraising operations through collaboration and effective information management, in order to address business need
Ensure all process, compliance and stewardship considerations are identified at the start of any new activity
Manage third party suppliers including production, mail and response handling.
Ensure that Fundraising is effectively and correctly presented on the NTS website and across NTS channels, optimising journeys for supporters
Ensure fundraisers are upskilled on how to use key fundraising systems and tools

Key skills and experience required:

You will have experience of managing fundraising operations, data management, administration, reporting, compliance and financial processes for a busy team.
Experience of improving processes and reporting to contribute to more effective operational performance.
You will have experience of working with Microsoft Dynamics, or with supporter relationship database, within a fundraising or client focussed operation and a strong understanding of how to engage with colleagues in tech and digital services around user needs and business owner priorities.
A team player, you will have experience operating as a senior member of a team, shaping and delivering departmental strategy and supporting the Head of Fundraising and wider team.
Experience of advocating for philanthropy, working with teams from across an organisation to represent Fundraising and influence support and action from colleagues

This role offers an excellent competitive salary within a range of £35,023 to £38,738 with significant company benefits.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please email sally.rae@edenscott.com or call Sally on 07776 662506.

Closing date is noon on Tuesday 17th May 2022

Fundraising Manager (Individual Giving)

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager (Individual Giving) to help drive the National Trust for Scotland’s ability to conserve Scotland’s built, natural and cultural heritage in their care. This role can be home or hybrid based anywhere in Scotland.

Specific to this role, you will be responsible for Individual Giving, Community and Legacy Fundraising. This is a varied role with responsibility for; empowering their properties and supporter groups to raise funds; and delivering strategic leadership of mass market and legacy fundraising with potential and existing donors, regular givers and Lottery members.

Delivering strategic direction and management to ensure the delivery of Individual, Community and Legacy Giving, you will be responsible for growing +£5million income per year; ensuring vital funds for their charity’s work and increasing awareness of their charity.

You will work as a senior member of the Fundraising Leadership team, shaping and delivering the departmental strategy and supporting the Head of Fundraising.

Key responsibilities of the role:

Provide strategic direction, budget responsibility and management of Individual Giving, Community and Legacy income streams with experience in digital, telephone fundraising and offline channels (including direct mail) with proven experience in expanding and delivering donor acquisition and driving engagement measures to reduce attrition and maximise income.

You will lead a high performing team and will be responsible for an expenditure budget of circa£700K with income targets of +£5million per year

To increase income, you will lead the development and management of the Trust’s legacy, community and individual giving programmes and activities. This includes cash appeals, general donations, online donations, payroll giving, regular giving, products, in memoriam giving and legacies, and will have experience of managing charity lottery acquisition and retention programmes.

Manage and be responsible for the creative and copy for all Individual campaigns and work within house design team or external design agencies to realise campaigns. You will seek out innovative and agile approaches to working, adopting lean processes and using supporter data to drive performance and supporter experience.

Working with the Fundraising Operations Manager you will ensure that production and distribution is cost effective and that campaign responses are managed in a complaint and efficient way

You will play a leading role in defining strategic retention plans with supporting budgets, which will deliver the best supporter experience, and which reflect their ambitious plans, maximising retention, consent capture, upgrade and reactivation rates across individual giving, legacy giving and community fundraising.

Lead the exploration, testing and development of new income streams and multi-channel approaches to increase fundraising, donations and supporter engagement, seeking alternative sustainable ways to generate committed income.

Key skills and experience required:

You will have experience of managing individual giving solicitation and cultivation, from direct mail and online mass-market appeals to fundraising product development and implementation, to community and legacy marketing and stewardship strategic programming.

You will have experience developing journeys and opportunities for existing and non-donors to support, ensuring alignment to a variety of audiences and motivations.

Experience of leading on oversight of campaigns working with Governance and external fundraising bodies to ensure the highest standards of compliance and quality controls are in place to protect their charity’s reputation.

Experience of leading and implementing strategic supporter retention plans to optimise engagement, reduce attrition and drive up LTV.
You will have experience in product development, implementation and growth ensuring opportunities to grow awareness of and engagement with their charity.

You will have experience of improving processes and reporting to contribute to more effective operational performance.

You will have experience and understanding of the potential of third-party agencies in their role of welcome, engagement and win-back strategies, building into plans and in managing third-party agencies, ensuring they meet contractual terms and reflect the values of their charity.

You will be an experienced advocate for philanthropy, working with teams from across your organisation to represent Fundraising and influence support and action from colleagues.

Strong working knowledge of fundraising regulation and standards, specifically in relation to public fundraising and of gambling commission legislation in relation to charity lotteries.

This role offers an excellent competitive salary within a range of £41,550 to £49,882 with significant company benefits.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

Closing date is noon on Tuesday 17th May 2022

Supporter Care Manager (Membership Manager)

An exciting opportunity has arisen to join the team at the Trust as Supporter Care Manager, this role will support the interactions they have with their supporters ensuring that they build meaningful relationships with them through their excellent supporter care to encourage loyalty of support and in turn generating the vital funds they require for the continuation of their charity’s work.

The specific purpose of the role is to ensure excellent service and care to their many supporters, including but not limited to members, donors, and visitors.

Managing a team of supporter care executives, it’s your role to lead on membership processing, managing their supporter data flows and developing supporter care initiatives which build strong relationships, offer great service and encourage future support.

Working with the Head of Membership, you’ll also be involved in membership recruitment campaigns, stewardship programmes, retention strategies and membership communications.

You will provide operational expertise to new membership initiatives and products and it’s your role to ensure that their practice is compliant, efficient and cost effective.

This exciting role is critical to the National Trust for Scotland and strives to ensures that every interaction with their charity leaves their supporters, or prospective supporters, feeling valued and most importantly excited to continue or start their membership and support to the National Trust for Scotland.

Key responsibilities of the role:

Lead the supporter care team consisting of 5 to ensure that they are giving exceptional supporter care either face to face, by telephone, over email or through social media channels.
Taking responsibility of the central management and the processing journey of memberships purchased at their properties, online and over the phone.
You’ll ensure that your team are the ‘knowledge hub’ of the Trust providing support to internal and external audiences. You’ll be expected to know and provide training to your team on their charity activities, products and policies.
Working with the CRM Manager, you’ll provide operational skill to ensure that their data flows are managed in a compliant and effective way.
Working with the wider directorate, you’ll manage workflows and develop new processes to improve or enhance their product offering and the experience of their supporters.
Supporting the Head of Membership, you’ll provide input into new product development, stewardship and retention programmes and membership materials and communications.
You’ll motivate your team to be process driven ensuring that procedures are mapped, reviewed and updated when required
You’ll provide guidance and templates on how they respond consistently to their supporter enquires, feedback and at times complaints to ensure loyalty and future support.
You’ll be responsible for setting and monitoring SLA’s to ensure that their supporters have the best experience when connecting with them.
You’ll manage the relationship with external partners to handle fulfilment of membership materials, out of hours support and response handling.
You’ll be responsible to ensure that they spend against allocated budget
You’ll be an advocate for their members by tracking feedback and enquires to improve experience and enhance their offering.

Key skills and experience required:

Experience leading in a supporter/membership or customer focused role.
Line management experience
Experience of using CRM systems and managing data, systems and processes.

This role offers an excellent competitive salary within a range of £36,523 -£40,238 with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please email sally.rae@edenscott.com or call Sally on 07776 662506.

Closing date is noon on Tuesday 17th May 2022

Audiences and Media Assistant

The Audiences and Media Assistant provides essential hands- on support across marketing, digital, press, analytics and social media to ensure the smooth delivery and monitoring of integrated campaigns which build the profile of V&A Dundee and drive visits to the museum, exhibitions, events, retail and food & beverage, supporting income generation.

This post will also provide administrative support to the Audiences and Media Director including financial reporting.

Role Profile

This broad range of support requires a confident all-rounder who thrives on moving between disciplines from design and budgets to analytics and visitor enquiries on a daily basis.

Duties and Responsibilities

Assist with the development, delivery and distribution of a broad range of marketing collateral including print, online marketing, sales promotions, partner.
Support the social team in running the museum’s social media channels, specifically daily monitoring of the Sprout inbox, responding to direct mail enquiries and flagging/escalating any potential issues.
Analyse, prepare and share regular reports on audiences, marketing, digital and sales performance including the museum tracking survey, digital analytics and box office data to inform planning.
Support the press office with a range of work, including working with colleagues at exhibition launches, photo calls and filming.
Assisting with CRM administration.
Co-ordinate day to day onsite signage.
Co-ordinate print delivery and distribution, including museum guides and visitor information, working with external printers and print distribution suppliers including onsite distribution.
Co-ordinate and assist in the delivery of audience events which support marketing and tourism objectives.
Co-ordinate the delivery and supply of images and marketing assets, working with designers and external agencies.
Assist the Audiences and Media Director with administration, including organising meetings, preparing materials such as PowerPoint presentations, and following up on action points.
Under the direction of the Audiences and Media Director, manage the day-to-day administration of the department budget, including issuing purchase orders, paying invoices, managing expenses and reconciling budgets.
Be available out-of-hours to undertake planned activity on an occasional basis.
Any other duties determined to be reasonable for this position.

Personal Specification

Essential
Clear communication skills. Strong administration skills
Ability to work with designers and print suppliers to produce in-museum signage and collateral.
Ability to interpret and report on audience data, research reports and ticketing figures.
Ability to manage priorities and work to deadlines.

Desirable
Practical experience of developing audience-targeted print and a strong eye for design.
Experience of budget administration
Experience of web analytics, social media management tools, database management, presentations and email marketing tools.
Understanding of audience segmentation in relation to marketing
Practical experience of image/film licensing and setting up partner promotions
Interest in design, culture, museums and the arts