Full Time

Operations Officer

The Unicorn Preservations Society is recruiting an Operations Officer.

HMS Unicorn is moving into an exciting phase of development and is seeking an Operations Officer to support the Museum Manager in the day-to-day running of the museum and the line management of the Museum Assistants. The position is based at HMS Unicorn in Victoria Dock, Dundee.

The role is full-time with a salary of £24,000 per annum.

More details can be found in the role description. Application is by covering letter (no more than 2 sides of A4) and CV to Matthew Bellhouse Moran, Museum Manager, sent to matthew@hmsunicorn.org.uk no later than 5pm on Wednesday June 1st 2022.

STEM Engagement Lead

Contract: Fixed term 18-month annualised hours – (Full time)

Dundee Science Centre is currently looking for an experienced and motivated individual to join our team to fulfil the influential role of STEM Engagement Lead in a full-time capacity.

You will oversee the STEM engagement activity ensuring best practice in the approach, delivery, and legacy. The post will work with colleagues to identify areas of STEM engagement work that have the potential for further development and growth, and will effectively articulate, plan and champion this. The post will also support, and at times lead on, specific community engagement partnerships and projects within DSC with an initial focus being the overview of the community engagement strand. You will line manage the Senior Science Communicators and Science Communicators advising on strategic alignment and sustainability of the STEM programme.

As STEM Engagement Lead, you will be responsible for developing and delivering high quality science, technology, engineering, and mathematics (STEM) programmes across all audiences in a blended approach with a key focus on digital, in-centre, outreach and in homes in line with Dundee Science Centre’s key aims and objectives, alongside local and national government initiatives, and priorities.

You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies creating a culture of inclusion for our team and audiences.

We are looking for someone with relevant knowledge and operational experience, with a proven track record of successfully leading and inspiring a team and who wants to work in a fast-paced environment and make a difference to society by supporting the work we do at Dundee Science Centre.

You will have the required qualification or relevant experience, excellent communication, and organisation skills and more importantly a positive attitude.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent to:

Email: recruitment@dundeesciencecentre.org.uk

Applications to be submitted by 6pm on Monday 9th May 2022 with interviews taking place week beginning 16th May 2022; no alternative dates are available.

STEM Futures Learning Coordinator

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a STEM Futures Learning Coordinator to develop and support delivery of activities and experiences for all our audiences including education, family and community. A particular focus of this role will be to develop content for, and to support delivery of the STEM Futures Programme.

We are looking for someone who is motivated to inspire and challenge others with science, has a passion for learning and experience of developing STEM learning content for a range of audiences. The successful candidate will have an enthusiasm for STEM with a high degree of commitment to GSC’s mission and values

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £350,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Participation Officer

JOB PURPOSE
The Participation Officer will take on a pivotal role in supporting the development and implementation of a range of participation activities, some of which are delivered in partnership with other external organisations for the National Trust for Scotland. This role will ensure that compliance around the delivery of participation activity is adhered to by interacting with different with different stakeholders out with and across the Trust.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Responsible for ensuring that participation activities delegated to them are coordinated and that compliance measures are adhered to on each activity.
2. To work with a range of internal and external stakeholders and have the ability to influence, support and provide advice on implementing new participation products.
3. To lead planning sessions if needed and advise on the internal, and external resources required to help deliver the participation product successfully.
4. To help oversee the sign-off of all compliance documentation before a participation activity is delivered in a region.
5. To carry-out any essential administrative tasks as required; raise PO’s, add suppliers, etc.
6. To participate in any scoping of a new participation product.
7. Demonstrate effective project management including identifying, managing and controlling risks via project management plans, and to escalate any risks to the Participation Manager for action.
8. Liaise directly with internal teams regarding the delivery of participation activities.
9. Identify new volunteering pathways using a OneTrust approach help support the development of training packages required to deliver that volunteering pathway in collaboration with Organisational Development.
10. Evaluate and record outcomes from new volunteering pathways.
11. Coordination of outreach, wellbeing and national inclusion activities.
12. To work with external partnerships and ensure that anticipated participation outcomes are delivered as per agreement, to communicate any immediate changes to plans or timescales with those partners.
13. Help support the mapping of participation outcomes achieved to corporate and participation KPIs.
The current duties of this job will require a criminal records (Basic/Non-Updated Disclosure Scotland) check to be carried out.

Health & Safety Advisor

The role

Responsible for ensuring the NGS is compliant with all health and safety legislation. The role will make certain that policies, processes, and procedures are in place to keep people (staff, visitors, contractors), buildings, and art safe. Establishing and monitoring risk assessments and providing support to make certain that safety measures are tested, and records are maintained. Promoting a positive and effective health and safety culture across NGS.

The team

You will be part of the Operations Division and will work across all sites and departments.

Responsibilities

• Develop and maintain an appropriate health and safety management system including all necessary policies and procedures
• Promote the importance of health and safety across the organisation, being a positive role model and advocate to ensure all colleagues, suppliers and contractors positively engage in health and safety and are aware of health and safety best practice for their specific role and activities
• Provide specialist advice for health and safety across the organisation
• Promote the importance of health and safety across the organisation, being a positive role model and advocate to ensure all colleagues, suppliers and contractors positively engage in health and safety and are aware of health and safety best practice for their specific role and activities
• Develop and deliver health and safety training and support as appropriate, ensuring all staff are aware of their responsibilities and obligations under health and safety legislation
• Manage the reporting of accidents and incidents under RIDDOR, regularly reviewing and reporting all occurrences
• Collate and maintain records of all matters pertaining to health and safety
• Promote fire safety and ensure compliance
• Provide the Health and Safety Committee, NGS leadership and NGS Trustees with reports detailing activities and practices, identifying opportunities to continuously improve
• Direct control of annual H& S budget

Retail Manager/Buyer

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.
Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.

Role Overview:
The Retail manager will ensure monetary sales and profit are maximised, that administrative procedures are adhered to, appropriate staff cover is provided, and individuals developed in their roles. Overall, the two shops reflect the values and character of the business.

Purpose of the Job:
The Retail Manager is accountable to the Chief Executive, prior to the appointment of a Commercial Manager. The role is also accountable for ensuring that all aspects of customer service is operating to the highest standards encouraging repeat business through return visits.

In discharging theses accountabilities, the Retail Manager is responsible for:
Duties and Responsibilities
Management:
• Provide leadership, training, support and advice to the retail staff team
• Provide effective reports and advice to the Chief Executive
• Ensure the department operates to the highest standards of customer service
• Manage the stock control, cost and sales and margins
• Manage the department performance appraisal system
• Understand and follow the VMP, and be able to explain the VMP to customers
• Identify personal development needs in line with personal and company’s objectives
• To undertake any other reasonable duties as may, from time to time, be required

Sales:
• Ensure that layouts are appropriate and effective
• Ensure creative in-store merchandising
• Displays are regularly changed to create interest
• Produce reports as required by the CEO and/or management team
• Meet and exceed sales targets

Buying:
• Liaise with suppliers and CMSL’s retail consultants re selecting and purchasing of goods
• Maintain agreed stock value levels
• Ensure that budgeted sales margins are achieved
• Ensure the stock control system is up-to-date and accurate
• Ensure that goods purchased are complementary to CMSL’s brand values

Deliveries:
• Ensure that all deliveries are checked in accurately and that all overages/shortages are appropriately recorded and reported
• Ensure that all goods received are correctly coded, priced and entered into CMSL’s EPOS system

Stocktaking:
• Undertake accurate and timely stocktaking as per CMSL’s requirements

Financial Control:
• Ensure daily cash-up is completed and reconciles with readings
• Ensure all monetary shortages/overages are declared
• Ensure that an adequate supply of change is available
• Check cash by random checking
• Carry out lifts from tills to safe, as required, to minimise cash holding in the tills
• Authorise refunds/credit card purchases over the floor limit

Staffing:
• Assist in the recruitment of the employment of retail staff
• Train and support all members of the retail staff team
• Ensure that all staff training is appropriate, recorded and reported
• Motivate staff and highlight sales opportunities and techniques
• Ensure staff appearance meets the company’s requirements
• Undertake and maintain performance management of the retail staff
• Ensure that the retail operation is suitably staffed
• Take responsibility for creating and managing the retail staff rota
• Ensure that retail staff are aware of the latest company developments
• Monitoring staff hours and ensuring the hours recorded in the time and attendance system are accurate and updated in time for the processing of the monthly payroll.

Security:
• Maintain awareness of staff security
• Control the number of key holders
• Ensure that retail staff are aware on shoplifter procedures
• Develop the department Risk Assessments and Standard Operating Procedures
• Observe all Health & Safety requirements. Ensure compliance with Health and Safety procedures, risk assessments and company policies
General:
• Ensure that administrative tasks are completed accurately and on time
• Be aware of and comply with all CMSL’s Health and Safety policies

Retail Manager

Applications are invited for the post of Retail Manager with Historic Environment Scotland based at Stirling Castle.

This is a permanent, full time and pensionable appointment working on average 37 hours per week, which will also include weekend working as part of a Duty Management rota.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. The successful candidate will be actively involved in work which supports providing the best experience to our visitors.

The Retail Manager is responsible for overseeing the day to day retail operation at Stirling Castle and maximising commercial income by monitoring and analysing sales figures, effective management of stock, and developing new sales initiatives to drive the business forward. The Retail Manager is a key member of the Visitor Operations Management Team and will have line management responsibility for two Retail Supervisors and a Cashier.

For further information about the role, please refer to the job description.

Closing date for applications is Friday 6th May 2022 with interviews expected to take place w/c Monday 9th June 2022.

Assistant Experience and Events Manager

Additional Job Description
Assistant Experience and Events Manager

Blair Atholl Visitor Centre

Permanent – Full Time

Closing date – 29th May 2022

About Us

This is a chance to be involved in a bold and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

Feel inspired? Then we may have the opportunity for you.

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking.

The Assistant Experience and Events Manager will have a strong overall understanding of rostering large teams, leading various front of house sectors and have a strategic approach to help develop and build all Experience operating procedures to ensure our guests leave with an unforgettable experience. With a customer first mentality, you will be responsible for the smooth operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with strong management experience within a high-end visitor experience/hospitality business/events operation where elite service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial performance indicators and be able to implement processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and use strong management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success. You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Visitor Services Manager – Pitmedden Garden

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Visitor Services Manager – Pitmedden Garden.

This role joins the management team at the vibrant Pitmedden Garden and Museum of Farming Life and is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about their vision for the future and what they do every day as a business: Bringing people together and providing them with the greatest visitor experience.

Brilliant design and meticulous maintenance give Pitmedden Garden its unique charm. With almost 6 miles of clipped box hedging, the parterres at the heart of the garden are a masterpiece of intricate patterns and sparkling colours, drawing visitors from near and far.

Key responsibilities of the role:
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Responsible for the line management of Visitor Service Supervisors and Visitor Services Assistants, within Pitmedden Garden.
• Instil a Health & Safety culture across the property, ensuring the team work within the properties Risk Assessments to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, General Manager, Business Manager and Finance Manager) to ensure that the finances are sustainable within the context of the wider property budgets;
• Plan and deliver annual events and functions strategy with support of NE regional office and Visitor Service Supervisors.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the catering department
• Driving the visitor services experience to achieve financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at every property namely, conservation, access and memorable visitor experiences for all guests.
• You will ensure high standards of presentation at all times, you may have delegated tasks within other departments and you will understand and help deliver your overall properties business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required

Key skills and experience required:
• Management or supervisory experience within a museum, visitor attraction or hospitality industry.
• Ability to work ‘hands-on’ – including in the retail, events and admissions areas – alongside the team members, demonstrating the customer service skills required of all staff.
• Proven experience of team building within and between departments.
• Has a solution focused approach and is able to act independently.
• Excellent presentation skills.
• Experience in a retail and sales environments
• A full, clean driving license for driving the UK essential.

This role offers a competitive salary within a range of £24,865 to £27,628 per annum with significant company benefits.

Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com and for an informal chat or to receive the full role information pack and job description please email or call Sally on 07776 662506.

No closing date has been set so please apply without delay.

Marketing Executive – Permanent

Thank you for your interest in the post of Marketing Executive with Historic Environment Scotland, based at Longmore House. This is a permanent and pensionable appointment.

As Marketing Executive, you will focus on delivering targeted marketing campaigns and
activity to drive our visitor business and promote our membership product.

The Marketing Team reports to the Head of Sales & Marketing and is part of the Marketing & Engagement Directorate. The Directorate is accountable for developing the strategy for our external communications, brand, marketing, visitor engagement and commercial activity with a wide remit covering our properties, collections and wider organisational activities.

The Marketing team is responsible for managing all marketing activity across the
organisation with a major focus on our visitor business and associated products and services and other commercial areas of business. The post holder will be part of a team of 3 other Executives supported by a Coordinator and will be responsible for working with teams in the directorate to support income generating activity including but not restricted to Historic Scotland membership. A key element is also to work across the organisation and plan marketing activity to support our wider activity and objectives.

Marketing Executive – Fixed Term

Thank you for your interest in the post of Marketing Executive with Historic Environment Scotland. This post is based at Longmore House but there is an opportunity for hybrid working. This is a fixed term pensionable appointment for
an initial period of 9 months with possible of extension or conversion to a permanent role.

This is a new post created as a result of an organisational restructure. The role of Marketing Executive is to work with the Marketing Manager to deliver targeted marketing activity to support areas of income generation and identify opportunities where marketing can support the wider organisation outwith our visitor business.

The Marketing team is responsible for managing all marketing activity across the
organisation with a major focus on our visitor business and associated products and services and other commercial areas of business. The post holder will be part of a team of 3 other Executives supported by a Coordinator and will be responsible for working with teams in the directorate to support income generating activity including but not restricted to Venue Sales, including hospitality events and filming, Retail and Catering. A key element is also to work across the organisation and plan marketing activity to support our wider activity and objectives.

« Previous Page