Full Time

Operations Manager

Part of Visitor Centres Limited, the company that also runs Camera Obscura and World of Illusions, Edinburgh; Inveraray Jail, Argyll; and tourism publishing division, Landmark Press, Landmark Forest Adventure Park is unique in terms of what it offers the public as a great day out.

Fun, discovery and adventure underly the ethos of the attraction and are at the heart of the operation. After its first fifty years of growth, the park is still continually developing, growing and looking for new ways of entertaining and challenging our guests. The Operations Manager plays a pivotal role in that – is this for you?

We are looking for an experienced Operations Manager to join our ‘Head of Departments’ Team. This is a core role for the Park. Wide ranging – it involves every aspect of the running of the department with additional input to the Park development and strategic direction.

Primarily, the Operations Manager must ensure the efficient and safe operation and staffing of all of the attractions in the Park, the maintenance, care and upkeep of all areas and take a lead in the management of Health and Safety for the park. In conjunction with the General Manager and Directors – all aspects of new builds and projects, from concept to delivery are also part of the remit.

You will have direct responsibility for the Operations Team, which numbers around 14 in winter and 35 in summer. Deputising for the General Manager and representing the Park in certain circumstances is also required.

Previous experience of expertly running a comparable department in a similar adventure park, theme park or major attraction environment is highly desirable, although consideration might be given to parallel, but directly transferrable, career experience in other sectors.

This is a full time permanent salaried post with normal working hours of 40 hours over five days out of seven. Applicants should be able to take part in rostered seven-day cover as part of a management presence during the busy summer season if required.

First aid qualification and experience are an advantage or, if not, training, qualifying and participating in FA provision will be required.

As well as a fun and friendly work environment, we offer an excellent package including a Workplace Pension Scheme, Company Sick Pay Scheme, Permanent Health Insurance and Death in Service cover of four times annual earnings. There is a discretionary annual bonus. Some relocation expenses may be considered.

Please visit https://www.landmarkpark.co.uk/operations-manager/.

Venue Supervisor

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as a Supervisor within one of our flagship venues, Kirkcaldy Galleries. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue. You will be a key figure, responsible for the promotion of all services within Kirkcaldy Galleries, and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe, and all our collections are secure. As a member of our Operations Management Team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience. This is a full time post, and your days and hours of working will flex to meet the business needs and this will include weekend and evening working.

About You

You’ll be an experienced people manager who loves a challenge, excels at building strong relationships and has a passion for providing excellent customer service, ideally within a visitor/customer facing venue. You’ll also have strong IT skills along with an understanding of Health & Safety in the workplace.

How to Apply

If you would like to find out more information about this role before applying, you can contact Helen Stevenson, Venue Manager for an informal chat. Please email helen.stevenson@onifife.com
to arrange this.
When you’re ready to apply, please download and complete our Application Form, and return this along with a completed Equal Opportunities Form to recruitment.fct@onfife.com

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 12pm on Monday 25 April 2022

Interviews will take place on Wednesday 11 May 2022

Communications Officer

As part of a team responsible for building the profile of National Museums Scotland through media and digital channels, you will drive visits to our four national museums and our website through the delivery of specific media relations and communication campaigns. You will do this through creating compelling media materials, events and
photo opportunities, filming facilitation and managing external agencies working on our behalf. Targeting a range of media and developing partnerships which extend reach will form part of your remit as will responding to media enquiries.

Educated to degree level (or equivalent) you will have knowledge of applied and strategic media relations and best practice in the world of media relations and communications. It is vital that you have significant relevant practical experience in the field which includes creating compelling media materials and statements, managing
sensitive media and communications issues, and acting as a spokesperson, preferably gained within a cultural setting.

Head of Events

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence
We are inclusive
We innovate
We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Head of Events to work across the organisation leading the initiation, development, planning, scheduling and assist in the delivery of an extensive programme of creative and innovative high quality events throughout the year (day and evenings) utilising all of our assets (including Science Mall, IMAX, Planetarium, Newton Flight Academy, Tower and external spaces) to achieve the following key aims:

– enhance and promote the delivery of our mission;
– raise its profile as a venue within the City and beyond;
– increase the size and diversity of its audience base; and
– generate increased financial returns.

We are looking for an experienced leader with project management and budgetary management skills along with commercial awareness and creative ability to lead on the extensive events programme which is expected to be a mixture of “in house” developed events and events initiated by third parties but hosted at Glasgow Science Centre.

You have excellent organisational, interpersonal and communication skills to work effectively across the organisation, are inspired by our mission and have a passion for excellence and innovation aligning with our company values.

If this sounds like you then we would love you to get in touch!

Full job description is available to download at the bottom of this page.

APPLICATION DETAILS

Please visit the Jobs and Volunteering section of our website for further information about working at GSC and a link to an application form for this role.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Gallery Assistant

Glasgow Life is the charity providing the support, inspiration and opportunity for Glasgow’s citizens to access the services that matter most to them. We are recruiting Gallery Assistants to join our 3,000 strong team of dedicated staff and volunteers. You will play a vital part in making a difference to Glasgow’s economy and profile, to local communities, and to the people who live, work, visit and play in the city. At the heart of everything we do is our vision: to inspire Glasgow’s citizens and visitors to lead richer and more active lives through culture and sport. So, if you’re inspired by the opportunity then we urge you to apply. As a Gallery Assistant you will have responsibility for delivering excellent customer service, public safety and collections security. You will be enthusiastic and able to demonstrate strong people skills and an ability to communicate effectively at all levels. You will be responsible for the security of the collection and the provision of a safe environment for visitors and colleagues alike. In your role, you will be required to set up and monitor equipment, promote goods and services, carry out surveys and keep and update records as required. The role involves working week days, alternate weekends and occasional evenings, and is peripatetic across the museum service as a whole.
To be successful in this role you have the following skills and experience:
•Experience working as front of house staff.
•Flexible attitude to working hours and location.
•Strong people and communication skills.
•Basic literacy and numeracy and IT skills.
We believe in the transformational power of the services we provide for the citizens and visitors of Glasgow, and if you want to be a part of it, we’d love to hear from you.
In return we can offer a generous holiday allowance of 29 days (rising to 34 days after 5 years), plus 6.5 public holidays. You will also be eligible to join the Strathclyde pension fund, one of the largest local authority pension providers in the UK. Additional staff benefits include staff discounts, annual leave purchase scheme, flexible retirement and family friendly policies.
At Glasgow Life we value diversity and inclusion. We are particularly interested in receiving applications from BAME groups who are currently under represented in our organisation.
This position requires a Basic Disclosure. Please note successful candidates for the above position will be required to pay for their Disclosure.

Veterinary Surgeon (Highland Wildlife Park) (Full time, Permanent)

Reporting to the Head of Veterinary Services for RZSS, you will perform all duties to ensure the smooth running of all veterinary activities at our beautiful and stunning Highland Wildlife Park, located in the Cairngorms National Park.

Following best practice guidance, you’ll be providing the highest standard of veterinary care and animal welfare in support of RZSS’ Vision and mission, aiming to optimise the quality of the visitor experience as appropriate.

This is a full-time, permanent position working 37.5 hours per week

Salary: £34,389 – £46,956 per annum

Some of the things you’ll do:

– Ensure the highest level of veterinary care, animal welfare, and disease control taking into account relevant legislation and best practice animal management.
– Develop and contribute to best practice guidance, veterinary reports, protocols and working procedures relevant to animal welfare and pre-release management.
– Collate, record and analyse veterinary care data (ZIMS records, biological samples, CCTV footage, diet etc) and use to provide effective guidance / recommendations to support best practice animal husbandry and pre-release management
– Contribute to training programmes (e.g. monitoring, data collection) and post release monitoring activities (e.g. Scottish Wildcats).
– Responsible for participating in a 24/7, 365-day emergency on-call provision for animals held by the RZSS.
– Engage with and support visitors, ensuring your message is consistent with team/project objectives and in line with RZSS’s mission and vision whilst providing first-class customer care and service, e.g. answering visitor queries and undertaking public talks, tours and Keeper for the Day experiences as requested.

What we’re looking for:

– A current Member of the Royal College of Veterinary Surgeons and a Diplomate of the – – European College of Zoological Medicine (Zoo Health Management)
– Significant practical experience in a zoo or animal-related environment
– A practical understanding of current conservation science, zoo biology and animal welfare ethics
– Up-to-date knowledge of current veterinary zoological techniques and best practice
– Knowledge and understanding of zoological legislation and best practice
– Working knowledge of ZIMS
– Confident presentations skills, e.g. about animals, veterinary care and welfare

– For further information on what the role involves and essential/desirable criteria – please see the role profile.

Cook (Highland Wildlife Park)(Full Time, Permanent)

Cook (Permanent, 37.5 hours per week)

In this role as Cook you’ll be working to provide a first-class catering service to visitors to our beautiful and stunning RZSS Highland Wildlife Park located in the Cairngorms National Park

The role

– To prepare, cook or bake (role depending) all food for Highland Wildlife Park food outlets that deliver the highest standards of produce which not only exceeds our visitor expectations in flavour, substance and presentation, but is also in support of RZSS vision and mission.

This is a permanent position where the working hours are 37.5 hours per week and weekend working will be required.

Salary: £19,793 – £21,724 per annum

Some of the things you’ll do:

– Working with direction from the Catering Coordinator, prepare all raw food in line with hygiene legislation, minimising all food wastage through effective production. This can involve either cooking the day’s menu options or baking.
– Ensure all food presented is of the highest quality, making sure of dietary requirements.
– Assist with the set-up of the kitchen on a day to day basis.
– Contribute to an effective ordering and stock control procedures by having an accurate knowledge of stock and informing Catering Coordinator when stocks are low.
– Take responsibility for delivery and return processes, reconciliation, discrepancies and ensuring all stock is safely stored and easily accessible in line with Health & Safety guidelines.
– Actively be involved in improving storage and stock and stock control systems, suggesting improvements in the overall layout and organisation.
– Contribute to menu development and the analysis of food quantity and quality.

What we’re looking for:

– You’ll be qualified to SVQ Level 2 or equivalent qualification or relevant experience preferable
– Have a good understanding of legislative requirements regarding food preparation and delivery.
– Can demonstrate high level of catering competence.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for all this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible, via our Careers page at www.rzss.org.uk/job-opportunities

Visitor Experience Assistants x 3 (Highland Wildlife Park) (Permanent)

The roles

We have 3 roles available as Visitor Experience Assistant, working to provide a first-class service to visitors to our beautiful and stunning RZSS Highland Wildlife Park located in the Cairngorms national park, engaging with customers/visitors and ensuring a high standard of customer service at all times, presenting our park to the highest standards.

2 x Visitor Experience Assistant (30 hours per week, primarily centred in the visitor cafe)
1 x Visitor Experience Assistant

Salary: £19,305 – £19,772 per annum

Some of the things you’ll do:
– Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
– Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
– Ensure designated department/areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all displays are presented as directed (e.g. housekeeping duties such as toilet checking and litter picking).
– Occasionally help in other operational areas including admissions, catering, events, retail, parking, sentry, tours & talks, or any other department who may need back up support on a flexible basis.

What we’re looking for:
– Good achievement in standard grades (or equivalent), including English and Mathematics.
– Valid driving license (tours & presentations only)
– Accurate numerical reasoning skills and attention to detail.
– Engaging customers empathetically to provide information, upsell products and deal with queries.
– Providing first class customer care and service, including dealing with customer queries.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Programming and Commercial Development Manager (Temporary)

Ref: GLA09048

Glasgow Life is the charity providing the support, inspiration and opportunity for Glasgow’s citizens to access the services that matter most to them. Working across museums, the arts, music, sport, world-class events, festivals, libraries, community facilities, and physical activity, learning and heritage programmes; the scale and reach of our activity makes a real and positive impact on the lives of Glasgow’s residents and creates unforgettable experiences for our visitors.

Within the Museum service we are recruiting a Programming & Commercial Development Manager, to join our 3,000 strong team of dedicated staff and volunteers. The post holder will provide a leadership role in taking forward the continued development and delivery of a commercial strategy and events programme that focusses on the city’s museum buildings and collections.

To be successful in this role you must have the following skills and experience:

Essential – an awareness and understanding of the unique opportunities and requirements of museum venues as events and commercial spaces
Essential – setting, monitoring and achieving performance targets, outcomes and quality standards
Essential – ability to contribute to and sustain relationships with a variety of partners and stakeholders
Desirable – an understanding of audience development in the context of heritage and visitor attractions

* Desirable – experience of working in both public and private sector environments

We believe in the transformational power of the services we provide for the citizens and visitors of Glasgow, and if you want to be a part of it, we’d love to hear from you.

In return we can offer a generous holiday allowance of 29 days (rising to 34 days after 5 years), plus 6.5 public holidays. You will also be eligible to join the Strathclyde pension fund, one of the largest local authority pension providers in the UK. Additional staff benefits include staff discounts, annual leave purchase scheme, flexible retirement and family friendly policies.

Glasgow Life seeks to reflect the extraordinary diversity of our city at every level of our organisation and in our programmes. We strongly encourage suitably qualified applications from a wide range of backgrounds to apply and join Glasgow Life. To find out more about our commitment to equality and diversity visit https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

Please note, due to time limited project funding, the post is fixed term for a period of up to 3 years.

To apply for this vacancy online please visit https://www.myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/commercial-development-manager-museums-and-collections-temporary-287333

Closing date is 11.59pm on Sunday 14 August 2022

Information is available in alternative formats, on request.

Email: cbsrecruitment@glasgow.gov.uk

HR Administration Officer

In this role you will provide an effective Human Resources (HR) administration service to all employees of National Museums Scotland to ensure they receive the support they require to meet the strategic aims and objectives of the organisation.

You will be involved in general HR administration, alongside advising and providing support across a wide range of HR work including recruitment and induction, contract preparation, attendance monitoring, data gathering and input via an HR system. We need someone who is an effective communicator and can work effectively on their own initiative or as part of a team and whose work is of a high standard with a great attention to detail.

It is essential that you hold a Certificate in Personnel Practice (or equivalent) or have gained HR knowledge through equivalent experience of working within an HR Department. You will be educated to SCQF Level 6 (Highers) or equivalent, one of which must include English.

Experience of working with HR policies and procedures is essential, as is experience of working with an HR/Payroll system, including its use in producing reports.

Customer Experience Supervisor

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Customer Experience Supervisor’s to join the team at Glasgow Science Centre to deliver a fun, safe and welcoming environment to all visitors. You will act as the appointed person for evening IMAX performances and other special events and also assist the Duty Managers with the day to day management of the front of house operations for the IMAX, Science Mall and Tower. You will support the customer experience team to deliver a high standard of customer care and effectively manage the delivery of the GSC Customer Service Promise.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Senior Seabird Officer

JOB PURPOSE

The Senior Seabird Officer coordinates and undertakes both practical “on the ground” conservation work plus scientific and policy work. The post will coordinate the Trust’s work on seabird biosecurity, monitoring and liaison with academic partners and help develop and deliver policy and advocacy position on seabirds and associated marine ecology. They also help develop our member and supporter engagement, media, and education work in relation to seabirds. The role is part of the wider Trust nature conservation network of ecologists and policy staff at HQ and experienced rangers on our island and cliff properties, including those who undertake seabird monitoring. The Senior Seabird Officer will raise the profile of the Trust’s role in seabird monitoring and site management on national forums and projects in relation to seabirds.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• To develop, oversee and coordinate the Trust’s seabird biosecurity programme.
• To liaise with boat operators, harbour operators, contractors, the Ministry of Defence (MOD) and other relevant stakeholders to encourage and facilitate biosecurity best practice in relation to Trust Islands.
• To develop, oversee and coordinate the Trust’s seabird monitoring programme, involving NTS Rangers, volunteers, and contractors. Occasionally there may be a requirement to be involved in similar related work for other (non-seabird) species which occur on islands.
• To collate the Trust’s seabird data and share with external data interests, including the Seabird Monitoring Programme, the Seabird Census, RSPB, Joint Nature Conservation Committee and Nature Scot. Occasionally you may be involved in similar related work for other (non-seabird) species which occur on islands.
• To be the “species lead” for seabird conservation at the Trust, coordinating, guiding and delivering conservation programmes for relevant seabird “priority species” and the seabird’s group as a whole. Develop links with other conservation stakeholders to facilitate this.
• To be the point of liaison at the Trust for academic partners undertaking seabird research on Trust islands and cliffs. To encourage and support such work and interpret and disseminate the results in relation to the Trust’s conservation work. In some cases, where appropriate, the seabird officer may commission or undertake scientific work yourself or coordinate other Trust staff to do so, with support from external academic partners.
• To stay abreast of the latest external developments and information in relation to seabird biosecurity, monitoring, conservation, and policy.
• Coordinate an NTS “Seabird forum” group, for both internal and external stakeholders.
• Support the NTS Ecology team with seabird related advice at the Trust.

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Operations Manager

Venue Supervisor

Communications Officer

Head of Events

Gallery Assistant

Veterinary Surgeon (Highland Wildlife Park) (Full time, Permanent)

Cook (Highland Wildlife Park)(Full Time, Permanent)

Visitor Experience Assistants x 3 (Highland Wildlife Park) (Permanent)

Programming and Commercial Development Manager (Temporary)

HR Administration Officer

Customer Experience Supervisor

Senior Seabird Officer

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