Full Time

Tour Guide

Purpose of Role
To deliver a first-class Deanston Distillery Experience for all our customers and visitors whilst assisting in the day to day running of the Distillery Visitor Centre (DVC).
Key Performance Areas and Responsibilities
Includes but is not limited to:
– Demonstrate a pride and passion for Deanston Distillery, Scotch whisky and other CVH Spirits brands.
– Deliver the CVH high performance culture by leading by example.
– Support the realisation of the vision for the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky and the DVC Retail Store.
– Display professional communication, behaviours and actions resulting in a high level of credibility, trust and respect from customers, visitors and colleagues.
– Engage customers and visitors in the Deanston Distillery Experiences accurately, informatively and with passion. This to include the development, implementation and delivery of guided tours and experiences, events, retailing/merchandise, marketing campaigns and virtual sessions.
– Carry out with enthusiasm all duties related to the merchandising and retailing aspect of the role including till work, cash handling and safe/banking.
– Maintain the required DVC stock levels and carry out stock taking and store work.
– Prepare stock for sale – to include filling bottles, building packaging and related tasks.
– Carry out cleaning and housekeeping to maintain attractive and functional extended DVC work areas – floors, surfaces, glasses, wash areas, toilets etc.
– Participate in administrative tasks and the development and use of new approaches to the work of the DVC – to include email and telephone enquiries, web work, tilling, DigiTickets, social media, etc.
– Assist with the planning of tours and shifts.
– Provide training and support to new team members, promoting business and team values and the achievement of departmental and business objectives.
– Embrace community engagement.
– Work within the standards of CVH Spirits and Deanston DVC’s health and safety policy, ensuring compliance at all times.
– Be adaptable and embrace the continuous process change in CVH Spirits.
– Carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include working at weekends, occasional evening work in the corporate and online facilities, project work.

Personal Specification:
Qualifications
– None specifically.
– Professional Skills & Experience
– Experience working with customers in a busy hospitality or retail environment.
– Ability to speak an additional language is a distinct advantage
– Experience working in the drinks, tourism and travel, guiding or retail industry is highly desirable.
– Experience of till work, POS systems, on line platforms desirable
Behaviours & Competencies
– Friendly, confident and enthusiastic.
– Strong communication skills with ability to entertain and engage with people one on one or in large groups.
– Pride and a passion for Deanston distillery and Scotch whisky in general.
– Appetite and enthusiasm for learning.
– Strong team player who can collaborate well with others.
– Ability to work enthusiastically under pressure.
– Self-motivated who can work efficiently with minimum supervision.
– Ability to multi-task, moving from one task to another in a swiftly manner
– An interest and passion for whisky is a strong advantage.
– The enthusiasm and ability to develop your skills as a virtual guide.
– A flexible approach to hours of work over a seven day working week and the year is required and some evening work will be integral to this role.

Please email Info@deanstondistillery.com

Quality Services Assistant

Are you passionate about customer service? Do you have an eye for detail? Do you have the enthusiasm required to be part of the team responsible for measuring the quality of experience at historic attractions across Scotland?

The Quality Services Assistant role at Historic Environment Scotland offers exciting opportunities to build relationships across the organisation and beyond, acting as the main point of contact for internal colleagues and external suppliers relating to our Quality Assurance (QA) programmes. You will work to enhance the visitor experience at our properties in care. You will provide essential insights into visitor feedback and all QA programmes based on data entry and analysis, which helps shape the organisation’s approach to customer service standards. You will be responsible for admin and support with our Site Trainer Programme, our team of site-based team members who deliver training in service and experience across the country.

You may be asked to travel to develop your understanding of the visitor experience and build essential relationships with onsite teams across Scotland.

Learning & Engagement Manager

Almond Valley Heritage Trust is a charity with a mission to promote, celebrate and preserve the extraordinary heritage and environment of West Lothian for future generations. The Trust operate the Almond Valley Heritage Centre; a popular visitor attraction and rare breeds farm based in the historic setting of Livingston Mill, and the museum of the Scottish Shale Oil Industry. The museum is recognised as being of national importance to Scotland, whilst the farm benefits from accreditation from the Rare Breeds Survival Trust for our vital work to conserve and protect rare breeds including Clydesdale horses, Tamworth pigs, North Ronaldsay sheep & Bagot goats.

Almond Valley is a staple attraction for intergenerational family audiences throughout Central Scotland and beyond, welcoming over 130,000 visitors per year. This is an exciting period for the Trust, as we look towards deepening engagement in heritage and conservation through the expansion of our events and learning & engagement programme. We have big ambitions to enrich our visitor experience through the provision of a first class, creative learning & events programme, considering fresh perspectives on our collections and heritage and exploring forward facing narratives that inspire positive action in the area of climate change.

Working cross-sector, in collaboration, we aim to foster a spirit of discovery, to explore and champion our human potential, past, present and future, building a shared understanding of the value of our heritage and inspiring the next generation of history makers.

Role of the Learning & Engagement Manager

This is a new role, reflecting our ambitions to further amplify our work in the area of public and school learning and engagement and presents an opportunity for an ambitious L&E practitioner to play a lead role in shaping our work in this area.

Building upon our success to date, the Learning & Engagement Manager will work with internal and external stakeholders to create and implement a dynamic, highly innovative and imaginative STEAM based events and learning programme aimed at visitors and our growing network of schools who regularly frequent Almond Valley Heritage Centre.

Harnessing our unique collection, rich natural and cultivated environment and illustration of sustainable and non-sustainable sources of energy you will be responsible for conceiving and delivering public facing events aimed at a diverse family visitor base. In addition, you will work in collaboration with schools to enrich our school learning programme, responding to national priorities, which aligns with the Curriculum for Excellence and Learning for Sustainability.

Working across the organisation and harnessing the diverse skill set of our workforce and engaging with artists, scientists, storytellers and community and corporate leaders, you will contribute significantly towards our long-term strategy and inspire the imaginators and innovators of the future.

The key responsibilities of the Learning & Engagement Manager will include:

● Lead on the design and implementation of an innovative creative events programme for children and families, bringing to life our collections and wider work of the Almond Valley Heritage Centre
● Develop a long-term strategy to engage primary schools, engaging directly with schools and Learning for Sustainability leaders to devise a STEAM programme that responds to the Curriculum for Excellence
● Work across the organisation to develop and maintain high quality learning resources
● Engage artists, science communicators, storytellers and craft makers to further enrich our events and learning offer
● Carry out appropriate outreach activity with community groups to build awareness and engagement with Almond Valley Heritage Trust
● Contribute towards the interpretation and displays within the historic mill and farm buildings, and extending the public use of these spaces
● Work with the Almond Valley workforce to ensure a shared vision of success in this area and a common understanding of our learning & engagement programme
● Implement a longitudinal monitoring and evaluation framework to ensure that we are consistently measuring our performance against agreed outcomes
● Manage expense budgets for the learning and engagement programme
● Cultivate and maintain relationships with educators, scientists, community groups, and artists for the purpose of enriching our programme
● Represent Almond Valley Heritage Trust at annual conferences and other professional meetings as required
● Work with the Director on relevant grant applications or other fundraising, and in relevant matters of the Trust’s public profile
● Support the preparation of event plans, media/press briefings and marketing assets
● Perform other related duties as assigned

Essential Skills

● Minimum of 3 years of recent and progressive designing and delivering integrated creative learning and engagement events/experiences within an arts, culture or heritage setting engaging schools and young audiences and families
● Thorough and current knowledge of national education priorities including Learning for Sustainability and an understanding of theories and practices of learning
● Demonstrable experience of working with schools and communities to facilitate learning and engagement and or co created programmes
● Ability to prepare, monitor and manage budgets
● Knowledge of, and contacts in, the arts, cultural and heritage sector and experience of working collaborative to devise imaginative events and learning experiences
● Experience of supporting safeguarding procedures
● Ability to effectively manage multiple projects concurrently and effectively
● An excellent communicator; having a wonderful way with words, pictures and other media, and a broad digital competency

Desired Skills

 Project management experience and familiarity with project/event management systems
 Experience developing Risk Assessments and Methods Statements for events

Personal Qualities

● The ability to connect with, inspire and meaningfully engage with a broad range of people
● A strong commitment to Equality and Diversity
● A genuine passion for learning and discovery
● Self-motivated and responsible able to lead by example and work collaboratively as part of a team
● Resourceful, practical and able to problem solve effectively
● A willingness to embrace new ideas and ways of working

The working pattern for this role is flexible though we anticipate that it will largely be Monday to Friday with occasional weekend and or event work to support our growing engagement ambition. The post will be based at Almond Valley Heritage Centre

Health & Safety Policy Officer

KEY RESPONSIBILITIES

Following a schedule determined by the Head of Health & Safety:

Review existing H&S policies and procedures for compliance with legislation and industry “best practice”, drafting any necessary updates for appropriate consultation and (re-)launch;

Research and draft new/additional H&S policies and procedures to comply with legislation and industry “best practice”, including highlighting any areas of potential contention, drafting appropriate timelines for consultation, assisting with consultation processes, and drafting potential launch timelines and mechanisms;

Ensuring policy “sign-off” by Head of Health & Safety (and HS committee) prior to launch

Support wider H&S projects by providing policy or procedural insights to ensure internal compliance and consistency with our own stated “rules”.

Provide full “secretariat” services to the formal National Health & Safety Committee, including (but not limited to):

Making all practical meeting arrangements (diary coordination, venue booking, catering and travel arrangements as necessary, distribution of minutes, reports, and action-plans);

Making the formal notes of each meeting including taking minutes, maintaining action-plans, logging reports, noting decisions;

Pursing Committee members for updates on agreed actions, escalating any concerns to the Head of Health & Safety;

Maintaining the Trust’s record of its H&S discussions and decisions in a way that is easily retrieved and auditable.

Under the direction of the Head of Health & Safety, lead on the collation, analysis, and reporting of departmental and Trust-wide H&S data, producing insightful reports and draft management information to support the work of the Head of H&S, the H&S Advisors, and senior managers of the Trust.

Summer School Teacher (Discovery and Learning Associate)

The role (5 weeks* / fixed term plus additional prep days)

To contribute to the development and/or delivery of specified innovative and creative discovery and learning programmes. Within the RZSS Discovery and Learning team, in your assigned areas of responsibility, engage and excite participants, enhance connection and understanding between participants and wildlife, and strengthen knowledge and skills in line with RZSS’ mission and vision, and relevant curriculums.

Some of the things you’ll do:

* Work with colleagues and independently to develop, deliver and evaluate an agreed range of discovery and learning programmes, lessons and resources to achieve agreed outcomes and meet the requirements of relevant objectives, curricula, qualification and training systems; and which are accessible to all.
* Deliver all aspects of a defined range of Discovery and Learning activities for agreed target participants, standards and in support of RZSS’ Vision and mission, ensuring all activities deliver value for money, experience and impact
* Coordinate logistics and maintain accurate records and reports relating to your assigned D&L activities adhering to agreed standards
* Build and maintain collaborative working relationships with colleagues to ensure programmes are administered, delivered and the logistics managed effectively as part of the wider Discovery and Learning programme.

What we’re looking for:

* Equivalent experience or relevant qualification.
* Competent in Microsoft office suite.
* Experience of teaching or working in a teaching-related environment with particular emphasis upon science communication.
* Working knowledge of the natural world, conservation and science.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

*Please note 6 positions will be for 5 weeks, 2 positions will be for 4 weeks.

The position will close 9 February 2025 at midnight with interviews taking place 24 -25 February 2025

In addition to the 4 (Monday 30 June – Friday 1 August) or 5 (Monday 30 June – Friday 25 July) / 32.5 hrs per week), individuals will be required to attend an induction day on Saturday 29 March, undertake 3 days planning with teaching partner and set-up day on Sunday 29 June 2025 (these additional days are paid).

We offer a range of great benefits which you can read about here.

Summer CAT Outdoor Learning Teacher (Discovery and Learning Associate)

The role (4 weeks / fixed term with additional days)

To contribute to the development and/or delivery of specified innovative and creative discovery and learning programmes, with particular emphasis on outdoor skills such as bush craft and campfire. Within the RZSS Discovery and Learning team, in your assigned areas of responsibility, engage and excite participants, enhance connection and understanding between participants and wildlife, and strengthen knowledge and skills in line with RZSS’ mission and vision, and relevant curriculums.

Some of the things you’ll do:

* Work with colleagues and independently to develop, deliver and evaluate an agreed range of discovery and learning programmes (specifically Summer CAT), lessons and resources to achieve agreed outcomes and meet the requirements of relevant objectives, curricula, qualification and training systems; and which are accessible to all.
* Deliver all aspects of a defined range of Discovery and Learning activities (Summer CAT) for agreed target participants, standards and in support of RZSS’ Vision and mission, ensuring all activities deliver value for money, experience and impact
* Coordinate logistics and maintain accurate records and reports relating to your assigned D&L activities adhering to agreed standards
* Build and maintain collaborative working relationships with colleagues to ensure programmes are administered, delivered and the logistics managed effectively as part of the wider Discovery and Learning programme.

What we’re looking for:

Please see the role profile for further information on what the role involves and essential/desirable criteria.

The position will close 9 February 2025 at midnight with interviews taking place on 24 – 25 February 2025

In addition to the 4 (Monday 30 June – Friday 25 July) individuals will be required to attend an induction day on Saturday 29 March, undertake 3 days planning with teaching partner and set-up day on Sunday 29 June 2025 (these additional days are paid).

We offer a range of great benefits which you can read about here.

ASN and Play Specialist (Discovery and Learning Associate)

The role – 5 weeks / fixed-term – Monday 30 June – Friday 1 August

Provide specialist ASN support and play work for the charity’s summer school activity. Within the RZSS Discovery and Learning team, lead on play, support learners with Additional Support Needs and provide pastoral support for children attending the summer school programme. Lead on whole group sessions and activities with 100 children. Additionally, provide practical support for teachers and co-ordinators as the team delivers an innovative and creative programme designed to engage and excite participants in line with the RZSS mission and vision.

Some of the things you’ll do:

* Deliver all aspects of a defined range of Discovery and Learning’s educational and learning activities for agreed target participants, to agreed Discovery & Learning * Department standards in support of RZSS’ Vision and mission, ensuring all activities deliver value for money and impact for conservation.
* Deliver assigned projects or programmes to agreed standards of quality, time, budget and risk profile.
* Build and maintain collaborative working relationships with colleagues to ensure programmes are administered, delivered and the logistics managed effectively as part of the wider D&L education programme.
* Recommend cost-effective opportunities to minimise the impact of our operations on the environment

What we’re looking for:

* Experience working with children in an educational background
* Good understanding of learning outside the classroom.
* Experience working with children with additional support needs.
* Track record of providing first-class customer care and service in relation to educational delivery.
* Experience of teaching or working in a teaching-related environment with particular emphasis upon science communication.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

The position will close 9 February 2025 at midnight with interviews taking place on 24 – 25 February 2025

In addition to the 5 weeks (Monday 30 June – Friday 1 August), individuals will be required to attend an induction day on Saturday 29 March and set-up day on Sunday 29 June 2025 (these additional days are paid).

We offer a range of great benefits which you can read about here.

Waterway Inspection Operative

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Waterway Inspection Operative to join our Assets team in Ardrishaig. You will undertake mandatory inspections of the canal network and its assets, recording defects and reporting change to existing defects. The WIO is vital to Scottish Canals complying with its statutory obligation to provide a duty of care to its customers, both internal and external.

The inspector is an expert on their section of canal; must possess a detailed knowledge of the geographical area for which they are responsible, a history of the area and the assets located within the designated area, the asset condition and any associated defects.

The role is offered on a Permanent basis, and with a starting salary of £30,069 (Band C). Working hours 35 hours per week, Monday – Friday with flexibility required.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Undertake statutory & mandatory inspections of the canal network and its infrastructure assets to ensure Scottish Canals are fulfilling their statutory obligations.
Provide reasoned, technical feedback and informed judgement on defects and asset health, to initiate and influence works planning and prioritisation.
Ensure the quality and relevance of asset data held within the asset database within geographical area of responsibility, to inform prioritisation of work.
Manage or mitigate significant health and safety defects immediately to ensure safety of canal and towpath users.
Interact and communicate with canal users and SC departments, ensuring customer, heritage and environmental compliance and integration to approved strategies and codes of practice; to ensure and enhance the reputation of Scottish Canals.

Qualifications and knowledge required:

HNC or equivalent.
Previous certification in asset inspection is desirable.

Skills and experience required:

Proficient in use of MS Office packages.
Previous experience of Asset Management Software.
Understanding of civil assets.
Understanding of heritage and environmental principles including Buildings at Risk, Dangerous Trees, Invasive Species.
Good knowledge and understanding of local history and geography – how the canal interacts with its communities and surroundings.
Effective reporting and exchange of technical information.
Experienced in use of light tools and equipment including drills, strimmers etc.

Qualities & abilities required:

Self-starter.
Self-motivator.
Excellent interpersonal/communication skills.
Ability to prioritise workloads and keep to deadlines.
Attention to detail.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Energy Administrator

Key Requirements of the Job:

Monitor and record energy use – providing regular reports and updates

Contact energy suppliers and ensure payments are up to date

Ensure all energy bills are based on actual readings

Transfer payments to direct debit (where possible)

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Energy Administrator will:

Report directly to the Head of National Estates.

Collate energy consumption with the National Trust for Scotland.

Identify types of energy used in each property and monitor maintenance, servicing and replacement requirements in line with the Trust’s policies.

Act as the Trust’s primary contact with all utility providers.

Populate a database for all utilities: electricity, gas, oil, solid fuels and water. There are approximately 800 MPANs 150 water meters and numerous gas and oil installations.

Monitor solid fuel use across the Trust

Manage the handover of bills from one user (or tenant) to another.

Scope suitable energy management platform(s) to consolidate NTS energy use – particularly incorporating smart meters, half-hourly meters and real-time reporting.

Deal with day-to-day queries and issues.

Regular liaison with the Environment and Climate Change Team.

Benchmarking energy consumption against best practice guidelines.

Carrying out site inspections and completing energy surveys.

Keeping up to date with energy legislation.

Liaising closely with the NTS Climate Change Team.

Seasonal Ranger

Key Responsibilities:

To take a lead role in education groups

To assist with visitor management and interpretation

To assist with practical countryside and property management

To supervise volunteers undertaking practical conservation tasks

To contribute to biological monitoring programmes as appropriate. To collect, manage and collate biological information in a consistent manner compatible with Trust and national datasets.

Work within the property’s ‘Safe System of Work’ (the system for managing Health & Safety)

Scope of Role:

People Skills

Work closely with other members of the Ranger team and with the wider property staff.

Not a line manager but will supervise and work with volunteers.

Contribute to the interpretation and education programme at the property including leading guided walks and educational groups, assisting in property-wide events, providing regular updates for social media, and contributing articles for the website and the local newspaper.

Ensure a welcome for visitors via personal interaction and maintenance of interpretation facilities.

Develop and maintain sound relationships with representatives of key parties who have interests in the property including NatureScot, Forestry and Land Scotland, North Ayrshire Council, tenants, local businesses, neighbours, local community and user groups.

Countryside & Property Management

To carry out practical countryside management including footpath maintenance, strimming, brush cutting, fencing, woodland management and control of invasive species.

To carry out practical property management including maintenance of outdoor furniture, and maintaining and cleaning the Ranger Centre, car park and Nature Room.

Undertake monitoring and recording of key species and habitats.

Visitor Services Supervisor

astle tours.

Help with placing orders, organising events, workshops and trails.

Responsible for day-to-day financial administration at the property, including:

Ensuring the completion of Cash/till reconciliation.

Weekend reports and reconciliation.

Completion of the banking and all cash handling processes.

Supporting the Visitor Services Manager with:

Recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Junior Sous Chef

We currently have an exciting opportunity for a Junior Sous Chef to join our Food & Beverage team at The Falkirk Wheel. You will be assisting the kitchen team in providing our full menu, inclusive of hot offer, Grab and Go, wood fired pizza and events.

The role is offered on a permanent basis, and with a starting salary of £26,110 (Band B) plus variable working allowance of 11.25%. Working hours are typically between 7am and 5pm on a 4 on 2 off rota (later start and earlier finish in winter due to seasonal variance) averaging 35 hours per week with flexibility required due to business demands and occasional evening shifts due to events.

Primary responsibilities of the role:

Assist with daily running of the kitchen
Daily preparation of ‘Grab & Go’ items, standard daily menu and specials
Working alongside the Head Chef, Sous Chef and the front of house team to ensure the smooth running of the Falkirk Wheel F&B offer, inclusive of events
Ensuring health and safety records are kept up to date.
Assisting with food & beverage purchase and storage and stocktake
Assist with menu planning and managing COS in line with budgets
Maintaining a safe and hygienic kitchen environment

Qualifications and knowledge required:

NVQ Level 2 or above in Catering
Previous experience working in a similar role
Good communication and team working
Highly organised with excellent planning
Able to work under pressure in a high-paced environment
A full driving license

Skills and experience required:

Excellent interpersonal skills
Experience in similar role
A real enjoyment for hospitality and delivery of 5 star products

Qualities & abilities required:

A confident, friendly, helpful and engaging nature
The ability to deliver a professional service
The drive to work across various disciplines
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

« Previous Page

Tour Guide

Quality Services Assistant

Learning & Engagement Manager

Health & Safety Policy Officer

Summer School Teacher (Discovery and Learning Associate)

Summer CAT Outdoor Learning Teacher (Discovery and Learning Associate)

ASN and Play Specialist (Discovery and Learning Associate)

Waterway Inspection Operative

Energy Administrator

Seasonal Ranger

Visitor Services Supervisor

Junior Sous Chef

About ASVA

Resources

Contact ASVA

Full Time

Footer

About ASVA

Resources

Contact ASVA