Full Time

Brand Home Lead Guide

Brand Home Lead Guide
Clynelish Visitor Centre, Brora
Permanent, Full-Time – Annualised Hours  

 

Closing Date – 24th April 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Clynelish Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Assistant Managers in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note that roles might be available on a full-time/part-time and permanent/6 month fixed-term contract basis and are comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Primary Location:

Clynelish Visitors Centre, Brora

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE
To provide operational coordination and supervision of catering at Leith Hall in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Catering offer, including ordering, merchandising, sales targets;
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the VSS Operations on-site and off-site as required

Responsible for day to day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation;
• Week-end reports and reconciliation;
• Completion of the banking and all cash handling processes

Supporting the VSS Operations with
• recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they

Visitor Services Supervisor

JOB PURPOSE

To provide operational coordination and supervision of retail, admissions, membership recruitment and visitor services at Craigievar Castle in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.

A key aspect of this role it to support the commercial performance of the retail offer at Craigievar Castle by encouraging increased turnover and maximizing visitor enjoyment by offering a high quality service based on our customer needs and expectations. This role is essential to deliver excelled performance of retail and admission sales and the profitability delivers a positive contribution to the financial sustainability of Drum Castle.

The Visitor Services Supervisor plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

The successful candidate will be expected to work weekends

The post holder will be a key holder and expected to provide duty manager cover when required.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Supervising/undertaking the day-to-day operation of the Castle and environs to ensure an excellent customer/visitor experience. This includes:

o Oversight/maintenance of the visitor experience;
o Ticketing for events and groups;
o Admin, banking, Duty management,
o Membership sales (to targets), retail sales (to target) and general customer service (individuals, education visits, other groups);
o Housekeeping and security of the Property;
o Health & Safety procedures, emergency procedures, and environmental procedures;

• If delegated duty manager, responsible for day to day financial administration at the property, including cash/till reconciliation, day-end and week-end reports and reconciliation, completion of the banking processes, and reporting of working hours for payroll.

• Merchandising & Promotions Management: Ensuring all retail merchandise is clearly priced and that all retail promotions, marketing material, admission prices and licensing legislation are clearly displayed at all times and that this information is cascaded to all relevant teams.

• EPOS management: Supporting property staff to operate the EPOS system effectively and adhere to operating procedures; Analyse and interpret sales and stock data from EPOS and use to optimise income opportunities and pass onto PM to drive this through.

• Effective Retail Stock & Space Management: Manage stock availability, ensuring the property has the right stock and is managed effectively. Utilizing key data (from EPOS) to assist in the plan of the retail footprint at the property in line with the property’s visitor profile;

• Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets;

• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

Fundraising Manager (Individual Giving)

JOB PURPOSE
The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built, natural and cultural heritage in our care.

Specific to this role, you will be responsible for Individual Giving, Community and Legacy Fundraising. This is a varied role with responsibility for; empowering our properties and supporter groups to raise funds; and delivering strategic leadership of mass market and legacy fundraising with potential and existing donors, regular givers and Lottery members.

Delivering strategic direction and management to ensure the delivery of Individual, Community and Legacy Giving, you will be responsible for growing +£5million income per year; ensuring vital funds for our charity’s work and increasing awareness of our charity. A team player, you will work as a senior member of the Fundraising Leadership team, shaping and delivering the departmental strategy and supporting the Head of Fundraising.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Provide strategic direction, budget responsibility and management of Individual Giving, Community and Legacy income streams with experience in digital, telephone fundraising and offline channels (including direct mail) with proven experience in expanding and delivering donor acquisition and driving engagement measures to reduce attrition and maximise income
• You will lead a high performing team and will be responsible for an expenditure budget of circa£700K with income targets of +£5million per year
• To increase income, you will lead the development and management of the Trust’s legacy, community and individual giving programmes and activities. This includes cash appeals, general donations, online donations, payroll giving, regular giving, products, in memoriam giving and legacies, and will have experience of managing charity lottery acquisition and retention programmes
• Manage and responsible for the creative and copy for all Individual campaigns and work within house design team or external design agencies to realise campaigns. You will seek out innovative and agile approaches to working, adopting lean processes and using supporter data to drive performance and supporter experience
• Working with the Fundraising Operations Manager you will ensure that production and distribution is cost effective and that campaign responses are managed in a complaint and efficient way
• You will play a leading role in defining strategic retention plans with supporting budgets, which will deliver the best supporter experience, and which reflect our ambitious plans, maximising retention, consent capture, upgrade and reactivation rates across individual giving, legacy giving and community fundraising
• Lead the exploration, testing and development of new income streams and multi-channel approaches to increase fundraising, donations and supporter engagement, seeking alterative sustainable ways to generate committed income.
• Strong working knowledge of fundraising regulation and standards, specifically in relation to public fundraising and of gambling commission legislation in relation to charity lotteries

Fundraising Manager (Operations)

JOB PURPOSE
The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built, natural and cultural heritage in our care.

Specific to this role, you will be responsible for Fundraising Operations. This is a varied role with responsibility for; identifying and maximising income through effective policies, processes, on-line tools and data management; empowering and supporting the fundraising, and wider Trust team (especially at properties), to raise funds; ensuring compliant practice and training across fundraising and delivering strategic leadership of data and budget management in the Fundraising team.

Leadership of Fundraising Operations is critical to the success of the Fundraising team and our charity’s ability to generate philanthropic income. Overseeing data and empowering the team to get the most of existing tech systems and software, instigating and implementing key policies and processes, contributing to exemplary supporter care and ensure that our practice is compliant and meets regulations, ensuring the effectiveness and efficiency of the team’s administration and identifying trends in fundraising are some of the ways you will support the Fundraising Team to grow voluntary income.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Provide the Head of Fundraising and Fundraising Managers with the data and insight needed for strategic decision making throughout the year
• Represent and advocate for fundraising and best practice across our charity and in relevant forums
• Ensure effective and efficient administration practices to ensure great supporter care
• Lead the forecasting process throughout the year, supporting the Head of Fundraising to identify risks and opportunities in the portfolio.
• Support the Head of Fundraising in budget preparation and lead on budget reporting throughout year
• Champion and ensure best practice monitoring and evaluation of fundraising performance, including working with teams to set, track and report on KPIs, and with Head of Fundraising on risk and audit responsibilities
• Maintain a close working relationship with Finance, ensuring fundraisers have all the financial tools necessary to fundraise effectively
• Stay up to date with fundraising legislation and regulation and ensure compliance across the department on data, finance, IT, procurement, risk control and best practice
• Oversee the development of robust policies and procedures to ensure all necessary finance and legal controls are in place for delivering fundraising income
• Ensure that income is designated and treated in accordance with restrictions, VAT, gift aid and commercial income rules
• Proactively design, deliver and improve fundraising operations through collaboration and effective information management, in order to address business need
• Ensure all process, compliance and stewardship considerations are identified at the start of any new activity
• Manage third party suppliers including production, mail and response handling.
• Ensure that Fundraising is effectively and correctly presented on the NTS website and across NTS channels, optimising journeys for supporters
• Ensure fundraisers are upskilled on how to use key fundraising systems and tools

Public Affairs Coordinator

JOB PURPOSE

To protect Culloden Battlefield by driving the delivery of the key actions in the NTS Culloden 300 plan, including:
• To scope a UNESCO World Heritage Site application.
• To monitor and coordinate responses to planning applications that may affect the battlefield.
• To set up and coordinate a multi-stakeholder group to create a vision for the Culloden cultural landscape.
• To explore land acquisition to increase NTS battlefield holding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The key responsibilities and accountabilities of the job are:

• To scope and prepare an outline draft for a UNESCO World Heritage Site application. Scope project plan if a decision is made to progress. Liaise with key stakeholder organisations, including Historic Environment Scotland, the Highland Council, international comparator sites and organisations, significant local landowners and others. Liaise with internal policy team, consultants, and others;

• To coordinate responses to planning applications which may affect the battlefield and its setting. Identify planning applications and response deadlines, seek consensus opinion on responses to planning applications from internal specialists and external historical advisers. Seek consensus opinion on key targets for land acquisition to protect battlefield sense of place. Identify landowners and plan approach to begin negotiation;

• Coordinate the creation of a consensus-based vision for the Culloden battlefield landscape and surrounding area, working with a multi-disciplinary stakeholder group;

Assistant Compliance Manager

Assistant Compliance Manager
Cardhu/Cragganmore Visitor Centre
Permanent – Full Time

Closing date – 30th April 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Cardhu/Cragganmore are iconic visitor centres that provide extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. The Assistant Manager role comes with the responsibility of providing diligent and quality service to visitors and the team. You oversee day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritising time on the shop floor in order to encourage the team to deliver extraordinary service.

You will be passionate about crafting outstanding and unforgettable customer experiences in the safest and most compliant environment and reporting on the delivery of key performance indicators.

This is an integral role responsible for ensuring all Brand Home activities operate in a safe and compliant manner. You will be responsible for embedding safe systems of work and will lead the Brand Home compliance agenda with support from the central functions and the Regional Brand Home Manager. You will be the main onsite point of contact between the Distillery operations team and Brand Home teams, leading these relationships to build a one team culture and an effective working relationship.

As a member of the management team, you will be responsible for coaching, mentoring, and encouraging Brand Home Lead Guide and Guides and supporting with crafting focused development plans for the team.

The role holder will assist the Regional Brand Home Manager with all safety and compliance functions, facilities management, hosting external and internal auditors, contractor management, run risk agenda, liaise with the team, attend site-based compliance meeting, handling training records, and overall support the Malt Brand Home operation.

This role will require weekend, evening and on-call work, with opening and closing responsibilities.

About You

This is the perfect position for someone with experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry. You’ll be an inspirational leader and empower others to work together with a positive and enthusiastic approach and the drive to develop, support, train and encourage your team to strive for the best and ensure that you are all set up for success.

With a strong understanding of leading and driving a risk compliance agenda and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within compliance operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Locations: Cardhu and Cragganmore

Brand Home Lead Guide

Brand Home Lead Guide
Dalwhinnie Visitor Centre

Full-Time – Annualised Hours  

 

Closing Date – 24th April 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note this is a permanent full-time role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be phenomenal if you had an understanding of Microsoft office or similar applications however this is not crucial

In return you will be rewarded with a highly competitive base salary, company share options, fantastic pension plan, product allowance and many more!

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Worker Type :

Regular
Primary Location:

Dalwhinnie Visitors Centre

Brand Home Guide

Brand Home Guide 
Blair Athol Visitor Centre

Permanent/Fixed Term – Full time

Closing Date: 24th April 2022

About Us

  This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

This is an exciting opportunity to join the hardworking team at our Blair Athol Visitor Centre as a Brand Home Guide. 
  
Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

Please note this role is a permeant full-time contract comprised of 1983.6 annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You 

Brands like Guinness and Johnnie Walker were created by the leading entrepreneurs of their age.  And their spirit is alive in our business every single day and you’ll see this nowhere better than in our  Blair Athol distillery.  

Here you won’t just stand on the shoulders of giants.  You’ll take what they created and make it even better for those who come after you.  It’s a career-defining responsibility. 

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality enviroment.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

   

CHARACTER IS EVERYTHING 

Worker Type :

Regular
Primary Location:

Blair Athol Visitors Centre

Assistant Experience and Events Manager

Assistant Experience and Events Manager

Oban Visitor Centre

Permanent – Full Time

Closing date – 10th April 2022

About Us

This is a chance to be involved in a bold and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

Feel inspired? Then we may have the opportunity for you.

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking.

The Assistant Experience and Events Manager will have a strong overall understanding of rostering large teams, leading various front of house sectors and have a strategic approach to help develop and build all Experience operating procedures to ensure our guests leave with an unforgettable experience. With a customer first mentality, you will be responsible for the smooth operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with strong management experience within a high-end visitor experience/hospitality business/events operation where elite service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial performance indicators and be able to implement processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and use strong management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success. You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Worker Type :

Regular
Primary Location:

Oban Visitors Centre

Videographer

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence
We are inclusive
We innovate
We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Videographer to create high-quality video content for Glasgow Science Centre flagship projects (such as Learning Lab, Curious About, Let’s Talk About and Our World, Our Impact) as well as our website, social channels and for other internal and external clients.

You will plan, direct, film and edit high quality engaging content, provide strong storytelling and editorial judgement and creative input, and work with other Science Centre teams and external clients to create content that is produced to a high standard, on schedule, and to agreed specifications.

We are looking for someone who has experience in creating quality video content and has strong editorial judgement for effective visual storytelling, to make an impact and further develop our mission and vision.

If this sounds like you then we would love you to get in touch!

Full job description is available to download at the bottom of this page.

APPLICATION DETAILS

Please visit the Jobs and Volunteering section of our website for further information about working at GSC and a link to an application form for this role.

We are equal opportunities employer and welcome applications from people of all backgrounds.

Catering Supervisor

Job Title: Catering Supervisor

Location: Deep Sea World – Fife

Contract Type: Full Time, permanent contract, working 5/7 days, 40 hours per week

As a Catering Supervisor at Deep Sea World you will lead by example and support in ensuring that the aquarium teams deliver excellent service and understand that the catering experience is a key element of the visitor journey. You will understand what our visitors are looking for and develop the presentation of our catering operation delivers excellent results.

At Scotland’s National Aquarium, located beneath the world famous Forth Rail Bridge, in North Queensferry, we are easily accessible by road or rail, just 19 minutes out of Edinburgh Waverley by train. We offer visitors the chance to experience the UK’s longest underwater viewing tunnel, mysterious coral reefs, majestic sharks and our amazing seal sanctuary. Over 40 displays, including the 4.5-million-litre Underwater Safari with its walkthrough tunnel, are home to hundreds of fascinating creatures, ranging from seals and seahorses to stingrays and giant sand tiger sharks.

Responsibilities

You will be responsible for the day to day running of the catering operation ensuring high standards of customer service and guest experience, promoting sales and profit growth whilst controlling stock. Supporting guest experience and retail teams ensuring a smooth daily operation by anticipating operational and customer needs, creating a positive, memorable guest experience.

– To ensure the safe and hygienic and efficient operation of the catering department, delivering great quality food which exceeds customers expectations

– To drive commercial performance of the catering operation by increasing turnover, delivering KPIs and maximising profitability

– Prepare and cook hot and cold food to the highest quality, following all health and safety procedures

– Understanding and anticipating our visitor needs and demands regarding product, merchandising and customer service adapting our offer to meet those demands

– To analyse sales figures to inform and forecast future sales to plan stock levels to maximise profits

– To control, check and manage stock deliveries ensuring stock rooms are efficiently managed, tidy, safe and secure

– To carry out all functions of stock takes as required

– To ensure all records, documentation and requested reports are delivered on time, are up to date and completed as per company procedures and requirements

– To ensure the catering operation is prepared ready for opening and closed efficiently at the end of the day and stock secure and correctly accounted for

– To assist in delivering birthday parties, functions and special events

– Act as a role model for all customer-facing staff and volunteers and set an example for good customer service, engagement and health & safety practices

– Maintain an active presence in the attraction’ providing feedback and solutions to the General Manager

– Support the Guest Services team, managing customer feedback and working as part of the Aquarium team to continue to improve the visitor journey

As part of the wider aquarium supervisory team, covering Duty Management you will also carry out other responsibilities as required, including crisis management, operational issues, staff training, paperwork/ record keeping, health and safety etc.

Why work for us?

Aspro Parks is a multinational company which operates more than 85 leisure attractions in Europe. Here in the UK Aspro owns Blue Planet Aquarium, Deep Sea World, Bristol Aquarium, Tynemouth Aquarium, 3 Blue Reef Aquariums, Smugglers Adventure and Oakwood Theme Park.

Here at Aspro, we make sure our employees are well taken care of. We recognise that their hard work and dedication are the driving force behind our success.

As well as providing a fun, interesting and informal working environment, we also offer:

· Free entrance into all Aspro Parks

· Free entrance into Deep Sea World for you, your family and friends

· Discount in our retail outlet

· Discount in our restaurant

· Regular training and development via our All-Aboard training scheme

· Free Shark Dive (on successful completion of your 6 month probationary period)

· Free on site parking

· Sociable working hours (the aquarium is open all year round apart from Christmas Day and New Year’s Day between 10am and 5pm/6pm).

How to Apply

If interested, please apply using your CV & covering letter via our indeed page.

We do recognize the time and effort it takes to apply for a position, however as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion

Equal Opportunities

Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Types: Full-time, Permanent

Salary: £20,384.00 per annum Job Title: Catering Supervisor

Location: Deep Sea World – Fife

Contract Type: Full Time, permanent contract, working 5/7 days, 40 hours per week

Salary: £ 20,384.00 per annum

As a Catering Supervisor at Deep Sea World you will lead by example and support in ensuring that the aquarium teams deliver excellent service and understand that the catering experience is a key element of the visitor journey. You will understand what our visitors are looking for and develop the presentation of our catering operation delivers excellent results.

At Scotland’s National Aquarium, located beneath the world famous Forth Rail Bridge, in North Queensferry, we are easily accessible by road or rail, just 19 minutes out of Edinburgh Waverley by train. We offer visitors the chance to experience the UK’s longest underwater viewing tunnel, mysterious coral reefs, majestic sharks and our amazing seal sanctuary. Over 40 displays, including the 4.5-million-litre Underwater Safari with its walkthrough tunnel, are home to hundreds of fascinating creatures, ranging from seals and seahorses to stingrays and giant sand tiger sharks.

Responsibilities

You will be responsible for the day to day running of the catering operation ensuring high standards of customer service and guest experience, promoting sales and profit growth whilst controlling stock. Supporting guest experience and retail teams ensuring a smooth daily operation by anticipating operational and customer needs, creating a positive, memorable guest experience.

– To ensure the safe and hygienic and efficient operation of the catering department, delivering great quality food which exceeds customers expectations

– To drive commercial performance of the catering operation by increasing turnover, delivering KPIs and maximising profitability

– Prepare and cook hot and cold food to the highest quality, following all health and safety procedures

– Understanding and anticipating our visitor needs and demands regarding product, merchandising and customer service adapting our offer to meet those demands

– To analyse sales figures to inform and forecast future sales to plan stock levels to maximise profits

– To control, check and manage stock deliveries ensuring stock rooms are efficiently managed, tidy, safe and secure

– To carry out all functions of stock takes as required

– To ensure all records, documentation and requested reports are delivered on time, are up to date and completed as per company procedures and requirements

– To ensure the catering operation is prepared ready for opening and closed efficiently at the end of the day and stock secure and correctly accounted for

– To assist in delivering birthday parties, functions and special events

– Act as a role model for all customer-facing staff and volunteers and set an example for good customer service, engagement and health & safety practices

– Maintain an active presence in the attraction’ providing feedback and solutions to the General Manager

– Support the Guest Services team, managing customer feedback and working as part of the Aquarium team to continue to improve the visitor journey

As part of the wider aquarium supervisory team, covering Duty Management you will also carry out other responsibilities as required, including crisis management, operational issues, staff training, paperwork/ record keeping, health and safety etc.

Why work for us?

Aspro Parks is a multinational company which operates more than 85 leisure attractions in Europe. Here in the UK Aspro owns Blue Planet Aquarium, Deep Sea World, Bristol Aquarium, Tynemouth Aquarium, 3 Blue Reef Aquariums, Smugglers Adventure and Oakwood Theme Park.

Here at Aspro, we make sure our employees are well taken care of. We recognise that their hard work and dedication are the driving force behind our success.

As well as providing a fun, interesting and informal working environment, we also offer:

· Free entrance into all Aspro Parks

· Free entrance into Deep Sea World for you, your family and friends

· Discount in our retail outlet

· Discount in our restaurant

· Regular training and development via our All-Aboard training scheme

· Free Shark Dive (on successful completion of your 6 month probationary period)

· Free on site parking

· Sociable working hours (the aquarium is open all year round apart from Christmas Day and New Year’s Day between 10am and 5pm/6pm).

How to Apply

If interested, please apply using your CV & covering letter via our indeed page.

We do recognize the time and effort it takes to apply for a position, however as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion

Equal Opportunities

Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Types: Full-time, Permanent

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