National Museums Scotland has an exciting opportunity for an experienced Library Services professional to join our team on a permanent basis. With the largest museum library collection in Scotland, our library services team supports the research and learning needs of Museum staff, visitors, and the wider external research community with two publicly accessible library spaces – the Research Library in the National Museum of Scotland (our main reading room) and the National War Museum Library. The new post holder will lead the Library Services team in the effective management, development, and delivery of library services to Museum staff and visitors, and online enquirers.
Full Time
The role.
We’re looking for a Project Manager with a digital agency background and a desire to progress in their current role. Want to be part of a close-knit, passionate team of digital professionals? This could be for you.
Here at After Digital, Digital Production brings together skills from both account and project management to create an end-to-end product owner and client champion. Internally we refer to our project managers as Digital Producers. It’s a dynamic role that requires communication, diplomacy, and organisational expertise to build relationships and deliver projects on time and on budget.
As a Digital Project Manager, you will:
-Collaborate with the production team in managing a portfolio of existing accounts, ensuring regular contact with clients to build and develop relations.
-Regularly report internally and externally on all running projects.
-Assist the wider agency team in securing opportunities, whilst owning and managing these throughout the proposal and planning process, by:
-Create proposals for existing clients.
-Assist in the planning and scheduling of ad hoc work and site maintenance for existing clients.
-Maintain oversight and management of retainers and support work on a day to day basis.
-Work with the client and our team through planning to agree on the scope of work, in line with client objectives and whilst managing expectations.
-Partake in daily scrum stand-ups with the project teams to gain oversight on team progress, whilst highlighting both task blockers and issues for yourself and the team.
-Be comfortable presenting proposals, closing opportunities, and confidently briefing client requirements to your team; assigning roles and responsibilities when appropriate.
-Assist your digital production team across all projects from inception to completion and report to your line manager weekly.
-Collaborate with the team to implement and manage profit improvement across accounts.
Key skills:
-2 to 3 years minimum experience within a similar role, ideally in digital although we will consider similar industries for the right candidate.
-Strong interpersonal skills and relationship management skills.
-Commercial awareness of project delivery, profit, loss, and margin retention.
-Comfortable with both client and internal communication (verbally and written), particularly in requirement gathering and relay, budget/scope restrictions, and translation of technical language.
-Exemplary time management; often working to time-sensitive deadlines.
-The ability to prioritise your own workload as well as your clients.
-Proactively anticipate and mitigate risk in the project lifecycle.
-A propensity for detail and an eagerness to learn and improve your understanding of the latest technologies and processes in digital innovation.
Beneficial skills:
-An understanding of agile project management.
-Knowledge of Jira or similar agile project management tools.
-An appreciation and general knowledge of the importance of user experience (UX) within digital.
-Experience with content management systems.
-An interest in the arts, culture, events, and education sectors.
Benefits
With diverse, exciting clients across the world, you’ll be given opportunities to travel, expand your personal and professional experiences, and help to build our international reputation. We’re also an accredited Living Wage Employer, meaning that all employees and contracted staff are paid at least the National Living Wage. We’ve recently partnered with MMB and BUPA to offer a comprehensive health insurance package to all of our team and we offer hybrid working so you have the opportunity to work remotely, or in our open-plan offices in the heart of Glasgow.
Equal Opportunities
We’re an equal opportunity employer and diversity is extremely important to us – winning a gender diversity award for our commitment to intersectionality in the workplace at the Scottish Women in Tech Awards. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, veteran status, or disability status.
How to apply
If this sounds like the next step you’ve been looking for in your career please, send us your CV and a covering letter telling us about your experience and what makes you right for the role (paying close attention to the key and beneficial skills listed). Please send the email FAO Andrea Westwick to joinus@afterdigital.co.uk.
The role.
We’re looking for a bright and enthusiastic individual to come on board as our Client Relationship Executive. Whether you’re a graduate looking for your first step onto the career ladder, or you’re searching for a role in digital that’s a little different and full of variety, this could be the role for you.
The Client Relationship Executive will help by supporting our project delivery team, so you should be a problem solver by nature, and great with people. Ideally, you’ll already be passionate about digital, but we’re also excited to hear from people who are keen to learn more.
As a Client Relationship Executive, you will:
-Be the main point of contact for customers with technical issues, or who are looking for advice.
-Provide the best solutions for our clients based on their issue and the details they provide.
-Gather information on any issues that occur and determine whether they require elevated support.
-Act as the vital link between our clients and the appropriate internal team members.
Key skills:
-Excellent communication (written and verbal).
-Strong interpersonal and relationship management skills.
-The ability to prioritise effectively.
Beneficial skills:
-A technical mind with knowledge of Content Management systems, as well as ticketing/project management software.
-A good understanding of web functionality, device behaviour and other tech products.
-The ability to diagnose basic technical problems and come up with quick solutions.
-An interest in the arts, culture and events sector.
Benefits
With diverse, exciting clients across the world, you’ll be given opportunities to travel, expand your personal and professional experiences, and help to build our international reputation. We’re also an accredited Living Wage Employer, meaning that all employees and contracted staff are paid at least the National Living Wage. We’ve recently partnered with MMB and BUPA to offer a comprehensive health insurance package to all of our team and we offer hybrid working so you have the opportunity to work remotely, or in our open-plan offices in the heart of Glasgow.
Equal Opportunities
We’re an equal opportunity employer and diversity is extremely important to us – winning a gender diversity award for our commitment to intersectionality in the workplace at the Scottish Women in Tech Awards. We never discriminate on the basis of gender, age, race, religion, national origin, sexual orientation, marital status, veteran status, or disability status.
How to apply
If this sounds like the next step you’ve been looking for in your career please, send us your CV and a covering letter telling us about your experience and what makes you right for the role (paying close attention to the key and beneficial skills listed). Please send the email FAO Lesley Osborne to joinus@afterdigital.co.uk.
We have an exciting new position for a Cultural Heritage Manager to lead our work in protecting, enhancing and promoting Shetland’s Cultural Heritage. This role is part of the management team at the Shetland Amenity Trust who own and operate Sumburgh Head Lighthouse as well as operating the Shetland Museum and Archives Service, Regional Archaeology Service and more.
Reporting to the Chief Executive, you will be part of the Senior Management team helping to deliver all aspects of the Trust’s work and management arrangements. You will have oversight of the Shetland Museum and Archives Service, the Regional Archaeology Service, and our wider work with partners and communities on cultural and built heritage.
We are looking for an enthusiastic, motivated and experienced recreation manager to join our Visitor Services team. You will help us plan and deliver high quality visitor experiences across a diverse range of sites in Moray & Aberdeenshire.
We live and work in iconic and often spectacular landscapes with great access to outdoor activities but never far from major towns. You can find out more about where we live and work on our website.
If this role interests you, please read the job description and success profile for a full overview of the role.
We are aiming to interview on the 3rd of May.
As an Operations Supervisor – Retail at Deep Sea World you will lead by example and support in ensuring that the aquarium teams deliver excellent service and understand that the retail gift shop experience is a key element of the visitor journey. You will understand what our visitors are looking for and develop the presentation of our gift shop and its range of goods to deliver excellent results.
At Scotland’s National Aquarium, located beneath the world famous Forth Rail Bridge, in North Queensferry, we are easily accessible by road or rail, just 19 minutes out of Edinburgh Waverley by train. We offer visitors the chance to experience the UK’s longest underwater viewing tunnel, mysterious coral reefs, majestic sharks and our amazing seal sanctuary. Over 40 displays, including the 4.5-million-litre Underwater Safari with its walkthrough tunnel, are home to hundreds of fascinating creatures, ranging from seals and seahorses to stingrays and giant sand tiger sharks.
Responsibilities
You will be responsible for the management of the retail operation ensuring high standards of customer service and guest experience, promoting sales and profit growth whilst controlling stock. Supporting guest experience and catering teams ensuring a smooth daily operation by anticipating operational and customer and creating a positive, memorable guest experience.
– To drive commercial performance of the retail sales operation by increasing turnover, delivering KPIs and maximising profitability
– Understanding and anticipating our visitor needs and demands regarding product, merchandising and customer service adapting our offer to meet those demands
– To analyse sales figures to inform merchandising and forecast future sales to plan stock levels to maximise profits
– To organise special promotions, displays, seasonal displays and events and markdowns as necessary
– To control, check and manage stock deliveries ensuring stock rooms are efficiently managed, tidy, safe and secure
– To utilise EPOS to ensure high speed of service by managing till screens effectively, using bar coding on retail products
– To carry out all functions of stock takes as required
– To ensure all outlets are prepared ready for opening and closed efficiently at the end of the day and stock secure and correctly accounted for
– Act as a role model for all customer-facing staff and volunteers and set an example for good customer service, engagement and health & safety practices
– Maintain an active presence in the attraction’ providing feedback and solutions to the General Manager
– Support the Guest Services team, managing customer feedback and working as part of the Aquarium team to continue to improve the visitor journey.
– To assist the Deep Sea World team with all aspects of sales and bookings, ensuring a full knowledge of the Venpos sales and booking system.
As part of the wider aquarium supervisory team, covering Duty Management you will also carry out other responsibilities as required, including crisis management, operational issues, staff training, paperwork/ record keeping, health and safety etc.
Why work for us?
Aspro Parks is a multinational company which operates more than 85 leisure attractions in Europe. Here in the UK Aspro owns Blue Planet Aquarium, Deep Sea World, Bristol Aquarium, Tynemouth Aquarium, 3 Blue Reef Aquariums, Smugglers Adventure and Oakwood Theme Park.
Here at Aspro, we make sure our employees are well taken care of. We recognise that their hard work and dedication are the driving force behind our success.
As well as providing a fun, interesting and informal working environment, we also offer:
· Free entrance into all Aspro Parks
· Free entrance into Deep Sea World for you, your family and friends
· Discount in our retail outlet
· Discount in our restaurant
· Regular training and development via our All-Aboard training scheme
· Free Shark Dive (on successful completion of your 6 month probationary period)
· Free on site parking
· Sociable working hours (the aquarium is open all year round apart from Christmas Day and New Year’s Day between 10am and 5pm/6pm).
How to Apply
If interested, please apply using your CV & covering letter via our indeed page.
We do recognize the time and effort it takes to apply for a position, however as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion
Equal Opportunities
Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Job Types: Full-time, Permanent
KEY PURPOSE
To contribute to the management of Ben Lomond, in line with the Trust’s objectives for conservation, access and enjoyment, and meeting health and safety and other policies and standards. The post holder will help to protect and enhance the natural heritage and landscape whilst facilitating access by visitors and increasing their enjoyment and understanding by means of assisting colleagues in interpretation, education and visitor management.
PROPERTY BACKGROUND
The Ben Lomond property extends to 2,200 hectares of mainly upland hill ground, including 10km of very busy mountain path. Upland path repair and maintenance is a key area of work, as is engagement with the 50,000 visitors who walk the mountain every year.
Much of the property is designated as a SSSI as well as being part of the Loch Lomond National Scenic Area, with accompanying conservation management and monitoring to protect and enhance natural habitats and species.
On the lower slopes the property has a rich cultural heritage of post-medieval archaeology, with the Ardess Hidden History Trail providing a visitor gateway to this history. Ardess Lodge is the start point for this trail, and increasingly a local visitor destination enhanced by its proximity to the West Highland Way.
The Ben Lomond Bunkhouse provides essential accommodation for staff and volunteers contributing to the practical conservation work on the property, whilst also providing an income stream through provision of accommodation to WHW walkers and other visitors to the area.
KEY RESPONSIBILITIES
To assist with practical countryside and property management
To supervise volunteers undertaking practical conservation tasks
To assist with visitor management, interpretation and education
To assist with operation of the on-site bunkhouse
To contribute to biological monitoring programmes as appropriate. To collect, manage and collate biological information in a consistent manner compatible with Trust and national datasets.
Work within the property’s ‘Safe System of Work’ (the system for managing Health & Safety)
The duties of this job require a Protecting Vulnerable Groups (PVG) Scheme check to be carried out.
SCOPE OF JOB
People Management
Not a line manager, but occasional supervision of volunteers/apprentices/work experience or other work parties.
Works closely with other staff members and volunteers at Ben Lomond.
frequent interaction with members of the public of all ages and abilities.
Occasional working with external contractors.
Liaison with tenants and external partners.
Finance Management
Not a budget-holder but will be expected to take responsibility for the careful and effective management of Trust tools, materials, equipment, and resources.
Will be required to handle cash at times, as part of the bunkhouse reception duties, and will be required to do so according to Trust rules and policy.
Tools/equipment
Occasional user of ‘powered’ tools such as strimmer’s/brush cutters, power barrow etc.
Frequent user of hand-tools such as spades, pinch bars, mattocks, loppers, handsaws, fencing tools and secateurs.
Dependent on qualifications, this role may at times use a chainsaw.
Regular user of IT and shared office computer.
Workplace context
This role has the option of being based on site, however the site is remote from public transport links. To enable self-reliance in living in the provided accommodation at the property it is considered the ability and confidence to drive in the UK is essential.
This role ideally requires living on-site in provided accommodation. Living off-site will be considered provided the post-holder is able to attend the site at unsociable hours when required.
The provided living accommodation is within the same building as housing the office and the Ben Lomond Bunkhouse. This requires some tolerance of the movements of others within the building. The provision of accommodation is with the expectation that the postholder will assist with bunkhouse operation through greeting and settling in guests who arrive later than normal reception hours. The postholder will also be a main point of emergency contact for bunkhouse guests. There will be a fair expectation on these duties, with time recorded and returned as necessary through TOIL, and duties shared with other staff.
The property comprises over 2200 hectares of mainly upland and mountain environment, with no vehicular access. This role includes non-vehicular travel to worksites across rugged paths and terrains, to undertake its duties in all but the most inclement of weathers.
We are looking for an experienced and talented customer focused supervisor to join us at our fantastic Food & Beverage team at Haddo House.
Situated in wonderful parklands, Haddo House is an iconic historical landmark that has been part of the National Trust for Scotland since 1979. These days, Haddo House has established itself as the flagship venue of the Aberdeenshire North region and is a popular destination for both local and international visitors.
Visiting our Courtyard Café is an essential part of a trip to Haddo House & Country Park, and the role of the Visitor Service Supervisor is to make it a positive and memorable part of a visitor’s day with us.
In addition to the Courtyard Café, we also have a growing diary of Food & Beverage led events, including afternoon tea experiences, corporate hospitality, and bespoke weddings, which are all supported by our Food & Beverage team.
JOB PURPOSE
You will be responsible for the day-to-day operational delivery of the visitor experience in the Food & Beverage department at Haddo House.
Delivering performance standards and targets to ensure enjoyment of the Food & Beverage provision by visitors and members is maximised and key commercial, financial and development objectives are achieved.
You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• Instil a Health & Safety and Environmental Health culture throughout the catering operation, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Visitor Services Manager & Operations Manager) to ensure that the catering department finances are sustainable within the context of the wider property budgets.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the catering department
• Driving the catering department at Haddo House to achieve its financial targets, maximising income, and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• You will ensure high standards of presentation across the property and specifically within the catering department and Cafe area. You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan.
• Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
• This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.
JOB PURPOSE
This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its visitor centre, which attracts 500,000 people from across the globe every year. You’ll ensure our Welcome team deliver excellent customer service to every visitor, every day, by providing warm, informative, engaging interactions that build support and understanding of what the National Trust for Scotland is all about.
As a charity, every penny we raise goes back into the conservation of our places and spaces. You will lead by example to promote the benefits of NTS membership and seize opportunities to grow income from parking, admissions and donations, helping to meet ambitious targets. You’ll share stories with our visitors about why Glenfinnan is special, about the amazing work we do and what their money is funding. You’ll make sure your colleagues are always aware of what’s happening at the property that your visitors can enjoy.
You’ll be an enthusiastic team player who can supervise, coach and motivate your team, and have responsibility for the whole visitor operation as part of our duty management team. You’ll maintain excellent standards of presentation and health & safety at Glenfinnan Monument, our arrival area, visitor reception and exhibition.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Visitor experience
• Offer a positive first impression and excellent customer service to our visitors, tour groups and local community, and, ensure all members of the Welcome team do the same.
• Improve the ways we share Glenfinnan’s stories through our exhibits, daily programming and events.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Provide content for social media, website and other publications to encourage people to visit, especially during quieter periods, and ensure our visitors are well-prepared with accurate pre-visit information.
Staff leadership
• Supervise the activities of a team of Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective recruitment, induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare effective team rotas and holiday allocation to meet business needs.
• As a member of our duty manager team, responsible for ensuring a safe and smooth visitor operation, addressing issues, and opening/closing up the visitor centre.
Performance indicators and targets
• Share responsibility for monitoring weekly, monthly and annual sales performance and achieving targets for membership recruitment and admissions income.
• Evaluate reviews and ratings from visitor surveys and visitor feedback to improve visitor enjoyment.
• As a member of our duty management team, supervise daily till operations and perform end-of-day cashing up and income reconciliation.
• Work within budget for staffing, equipment and other expenditure needs.
• Ensure we remain compliant with our health and safety procedures and record-keeping.
• Seek to improve staff satisfaction as detailed through staff surveys.
Tools / equipment / systems
• Laptop, Microsoft 365 and online management systems for finance, people management, training
• Car park machines and people counters.
• EPOS tills and chip and pin machines.
JOB PURPOSE
To provide operational coordination and supervision of catering & visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, Catering, events including ordering
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Security of the Property;
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager on-site and off-site as required
Responsible for day to day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation;
• Week-end reports and reconciliation;
• Completion of the banking and all cash handling processes
Supporting the Visitor Services with
• recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.
Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required (but see “Experience” below);
• A full, clean driving license for driving in the UK.
Eden Scott is delighted to be working with Rosebery Estates, owned by the Earl of Rosebery and his family, Rosebery Estates is located on the outskirts of Edinburgh, comprising the family home, Dalmeny House set within the beautiful 2000 acre Dalmeny Park as well as the diverse and beautiful landscape from the outskirts of Edinburgh to the upland moors of Leithenwater in the Scottish Borders.
These working estates thrive on adaptability and enterprise in the management of their farms, forestry, commercial and residential property. As well as these assets there are three 5-star event venues. All this is managed in sympathy with the natural environment and with consideration for local communities.
Rosebery Estates are seeking to recruit a General Manager with vision and ambition to oversee the development of the Estate Events Department based at Dalmeny Estate Office. The business is in its infancy and there are great opportunities to build on what has already been achieved and take the business through its next phase of growth, by adding more venues and accommodation.
The role will be to manage an expanding business which is currently based on three recently developed high quality venues, one at Dalmeny (Barnbougle Castle) and two at Rosebery Estate (Rosebery Steading and Rosebery House). In addition, here are 5 holiday cottages associated with these venues providing great accommodation opportunities for those using the venues.
There is a team of sales and facilities managers, housekeeping staff and part time casual workers.
The GM will work closely with the Estate Factor and report to the Estate Factor and the Rosebery Estates Board, bringing together all the attributes the estate has to offer to build a truly unique business in keeping with its history and surroundings.
Key skills and experience required:
• Events business experience in a unique or historical venue
• Commercial acumen-strong financial and/or sales and marketing background and a track record of delivering commercially successful solutions
• Team working –this is a family business and home and the successful candidate will need to demonstrate an ability to work within a non-conventional structure, which requires differing styles for different stakeholders
• Leadership-proven experience of building and leading multi-disciplinary teams
• Business strategy development –able to build a vision and strategy and put in place the operational requirements to bring this to life
• Persuasive, empathetic and flexible style which can adapt to the needs and views of multiple stakeholders
• Full driving license
Salary circa £50,000 – £60,000 dependent on skills and experience is on offer plus various generous company benefits in order to secure the right candidate.
Eden Scott is dealing exclusively with this client on this vacancy so please submit your CV on line or to sally.rae@edenscott.com and for an informal chat please call Sally on 07776 662506
Closing date 5.00pm Friday 29th April 2022.
Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.
An exciting opportunity has arisen to join the team at the Trust as Operations Manager, Angus Cluster/North-East Scotland.
This is a visible and senior management role where the post holder will be responsible for the development of the properties business planning processes to present effective and accountable business plans which underpin the properties financial performances, visitor experience, conservation delivery, reputation and maintenance.
The Angus Cluster includes the Properties of House of Dun, JM Barrie’s Birthplace, and Barry Mill.
With stunning vistas overlooking Montrose Basin and set amid glorious gardens and woodland, House of Dun is every inch the perfect 18th-century laird’s home – and a fantastic day out for all the family. In contrast, J M Barrie, creator of Peter Pan, spent his childhood in a small whitewashed cottage, and it’s here that you can see traces of the creative spirit he was set to become, alongside an exhibition which tells the story of his life and work. The final property is peaceful Barry Mill, now one of only a handful of mills powered by water. Rebuilt after a fire around 1814, it is probably the largest and finest example of its type still in operation.
Following a major redevelopment of House of Dun in 2021, The Operations Manager will be constantly and consistently leading the development of visitor services excellence, commercial and enterprising activity and change, ensuring place and content is engaging through interpretation and services and is the general custodian of its conservation and educational obligations.
Key responsibilities of the role:
• Enterprise and trading
• People Management
• Promoting Heritage
• Marketing, Membership and Supporter Development
• Financial Management, Compliance and Scheme of
• Project Management
• Health, Safety and the Environment
• Strategic Development of the NTS
• Championing and Advocacy/Stakeholder Engagement
Key skills and experience required:
• Extensive experience in operational management of a large-scale visitor attraction or multi-site experience
• Direct experience of property management where customer services and trading are primary features (e.g. retailing, hospitality, foods, and leisure).
• Responsibility for operating revenue budgets.
• Significant team management, mentoring, facilitating and coaching experience. Formal operational management training within services environment desirable.
• Demonstrable experience of business development and business planning, notably: revenue development, partnerships and affinities, new trading, concept development, change management.
• Project management.
• Effective stakeholder management experience, notable examples: media, local government, community
• Line management experience of staff groups, including supervisory staff.
• Demonstrable experience of managing Health and Safety in the work place; formal training or personal development in this area desirable.
• A full, clean driving license for driving the UK essential.
This role offers an excellent competitive salary within a range of £35,023 to £38,738 per annum with significant company benefits including a car allowance of £3,800pa.
Eden Scott are dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity with a truly unique and best in class employer, please submit your CV online or to sally.rae@edenscott.com