Full Time

Ranger – Engagement

JOB PURPOSE
The role of Paths and Access Ranger will combine responsibilities for visitor engagement, upland path repair, nature conservation and contribute to the delivery of the National Trust for Scotland’s conservation and operational objectives at Ben Lomond.
CONTEXT
The Ben Lomond property extends to over 2100 hectares and is situated on the East side of Loch Lomond. The property includes 10km of two of the busiest hill paths in Scotland, attracting in the region of 50,000 walkers per year. Much of the property is a SSSI, but also a tenanted hill farm, with long-term objectives in progress to balance land use with habitat protection and restoration. The ranger service operates from Ardess Lodge, near Rowardennan.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Combine responsibilities across the following areas of work through direct implementation, through close liaison with the Property Manager, and by facilitating and overseeing the work of others, i.e. volunteers.
Upland path repair and maintenance.
• Assist in the prioritising and planning of upland path repairs on Ben Lomond and Ptarmigan, in conjunction with the Property Manager and the NTS Mountain Path Team.
• Carry out regular upland path repair and maintenance, to industry standards, as required at all altitudes on the property.
• Lead volunteers and others as appropriate in safe maintenance and repair of upland paths.
• Assist with the maintenance of other paths and access infrastructure on the property, including vegetation management and tree safety.

Visitor Engagement.
• Actively and positively engage with hillwalking visitors to raise and improve public awareness of key issues including path erosion and landscape protection, dog control, wildlife protection, funding and membership support.
• Engage visitors and promote the work of the Trust through developing, conducting and assisting with guided walks, talks, events and by other means of interaction such as social media.

Nature Conservation.
• Assist with estate work such as fence repair and maintenance to further the nature conservation objectives of the property.
• Assist with the programme of habitat and species monitoring when required.
Community engagement.
• Work with the Property Manager/Ranger to communicate with local stakeholders, businesses, local / regional agencies and others to increase understanding of their and our aims and develop collaborative working relationships/partnerships to help deliver the Trust priorities.
Learning.
• Work with the Property Manager/Ranger to develop and deliver educational and outreach activities on site or to the local and wider community, to promote the cultural and natural heritage of Ben Lomond and the work of the NTS, and to maximise opportunities for people from diverse groups and backgrounds to engage with the property.
Other responsibilities specific to the role.
• Assist with other areas of property work if/when necessary, such as covering staff shortfall for bunkhouse cleaning and guest welcome.
• Attend and update training as required
• Embody the Trust’s values

Visitor Services Manager – Food & Beverage

PURPOSE OF THE ROLE

To support the conservation of Threave Garden & Estate by generating income through food and beverage operations and delivering the highest standard of visitor experience for all visitors. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies and procedures.

KEY RESPONSIBILITIES

Visitor Catering Experience
• Overall responsibility for the management and delivery of the catering facilities at Threave Garden & Estate
• Ensuring innovative ideas and current trends in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results
• Being visitor/customer focused by being visible, approachable and quick to exceed expectations in fulfilling customer needs
• Day to day housekeeping and security of the visitor centre

Hospitality – Weddings, Private & Corporate Events
• With the Operations Manager, property and NTS teams assist with the development and delivery of a strategy for private events to achieve and exceed annual income targets
• Delivery of all or part of operations relating to onsite wedding and corporate events
• Actively evaluating and analyzing all events post-delivery to ensure continued improvement

Health & Safety, Food Safety, the Environment
• Ensuring that the operation meets statutory requirements of Health and Safety, Food Safety and Environmental legislations and procedures
• Conducting Food Safety and Health and Safety Risk Assessments and ensuring that all standards and procedures with regards to Hygiene and Safety are established and
• Recording and reporting all accidents within the location, adhering to location and company procedures
• Ensuring all equipment is well maintained and is in good working order
• Making recommendations for renewal and replacement of equipment when required.
• Establishing and maintaining location cleaning schedules
• Ensuring that all Trust procedures and work instructions are fully understood and practiced by all employees
• Promoting and encouraging environmental improvement initiatives as appropriate within the business

Cook

Purpose of the role

To assist in the day-to-day management of the Food & Beverage offer at Threave Garden to ensure that all targets are met and all visitors receive the highest level of visitor experience standards.

Key Responsibilities
• Assist with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls
• Ensure high Standards of Kitchen hygiene, cleanliness, tidiness and related schedules
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets

SCOPE OF ROLE
People Management
• The Post Holder does not have direct line management responsibilities, but would be expected to deputise in the absence of the Café Manager and direct kitchen and front of house staff.

Financial Management
• Not a budget holder but responsible for the day-to-day management of stock

Visitor Services Supervisor – Retail & Admissions

PURPOSE OF THE ROLE

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Pitmedden Garden. Your role will provide world-class customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor experience.

KEY RESPONSIBILITIES

• Under take the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)
• Cash reconciliation
• To support the National Retail team & site Visitor Services Manager (VSM) in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.
• Analyse retail sales information regularly and take action where required to drive income
• Delivering a high level of customer service and inspiring team members to adhere to high customer service standards
• Delivering and completing stock takes and stock counts accurately
• Being a leader within the team and taking a proactive approach to problems
• A passion for product and best in class product knowledge
• Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.
• management of ticket / membership sales and admissions
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Not a line manager; but will have a supervisory and leadership role within the retail team.
• Will work closely with other property colleagues and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. National Retail Team).
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Position will play an important role as part of the properties senior operational team’

Finance Management
• Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in the allocated areas
• Share Till Reconciliation Duties with other senior staff.
• Assist National Retail Team & VSM with stocktaking and delivery discrepancies
• To assist the National Retail Team & VSM with accurate stock control procedures (write-off/wastage etc.)

Ranger

JOB PURPOSE
To carry out maintenance and repair of upland footpaths and fences to assist delivery of the National Trust for Scotland’s management objectives on Ben Lawers NNR. Keeping the footpath network in good condition to minimise the impact of erosion on the landscape and important plant communities and areas of restored habitats protected from large herbivores.
The role is a physical one, requiring walking to worksites, some at high altitude, with appropriate tools, on a daily basis. Work may be alongside other staff and volunteers but there will be a requirement for lone working.
The role will be ambassadorial, building awareness and support for the National Trust for Scotland leaving those you meet with a desire to respect, protect, and enjoy the special natural environment and an understanding of how they can help to contribute their support to the property.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Upland path maintenance and repair
• Carry out maintenance and repair of upland footpaths as required, to industry standards.
• Lead volunteers as appropriate in safe maintenance and repair of upland paths.
• Assist with the maintenance and repair of other infrastructure associated with paths, such as gates, stiles and signage.
Fencing
• Assist with fence maintenance, repair and upgrade.
Visitor Engagement
• Actively and positively engage with visitors while carrying out practical tasks to raise and improve public awareness of key issues including footpath erosion and landscape protection, habitat restoration, responsible access and promoting the Trust.
Other duties
• Assist with other areas of property work if/when necessary.
DIMENSIONS AND SCOPE OF JOB

People Management
• Day to day responsibility for engagement with visitors.
• Liaison with other property and other Trust staff and volunteers, particularly the Footpath Team.

Finance Management
• Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in allocated areas.

Tools/Equipment
• Will be frequent user of tools, machinery, vehicles and equipment subject to appropriate training.

Physical Environment
• Responsibility for implementing the Trust’s Health, safety and environment policy.

Cook

Purpose of the role

Day to day management of the Catering Department at Newhailes stables cafe. To help ensure that all targets are met and that all visitors experience the highest level of guest satisfaction during their visit.

Key Responsibilities
• Support in the development of the Menu Cycle/Specification.
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.).
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high standards of Kitchen hygiene, cleanliness, tidiness and related schedules.
• Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of food presentation to the customer.
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets.
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF ROLE
Location
Newhailes Stables Cafe

People Management
• The Post Holder does not have direct line management responsibilities.

Financial Management
• Not a budget holder but responsible for the day to day management of stock

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE
You will be responsible for the operational delivery of the café, ice cream, retail and visitor services at Gladstone’s Land. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Responsibility for the supervision and delivery of the catering facilities at Gladstone’s Land.
• Being visitor/customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.
• Line management of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Recording and reporting all accidents within the location, adhering to location and company procedures
• Ensuring all equipment is well maintained and is in good working order
• Maintaining location cleaning schedules
• Adhering to the sale of alcohol legislation
• Retail, Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups);
• Security of the Property;
• Ensuring Apartements are up to our standards.
• Health & Safety procedures, emergency procedures, and environmental procedures;
• Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required

Visitor Services Assistant

JOB PURPOSE
We are looking for an enthusiastic, motivated and experienced individual to join our food and beverage team at Gladstone’s Land.

Gladstone’s Land is in the heart of Edinburgh and is a popular tourist destination. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;

Buying Administrator

We are looking for a skilled administrator to join our hardworking office team. The primary function of this role is to provide comprehensive administrative support to the buying and publishing function of the company. There is scope for development into a more senior role within the buying team. If you have good attention to detail, work well to procedures and have strong IT skills, we’d love to hear from you.

Lomond Books is one of Scotland’s leading book wholesalers and are also publishers and distributors offering a unique and bespoke service to our customers selling books and a range of related products.

What you’ll be doing:

• Setting up and maintaining supplier/product database records.
• Placing purchase orders for out of stock products to fulfil customer back orders.
• Handling administration for replenishment stock purchases .
• Monitoring and following up out of stocks.
• Handling administration and reporting for distribution sales and royalties.
• Produce a range of supplier reports to required timescales.
• Processing goods in paperwork and managing delivery and invoice errors.
• Processing supplier returns.
• Manage administration of stock take process and associated queries
• Monitor incoming buying email inbox.
• Answering and fielding incoming sales calls on a rota basis.
• Processing orders from customers and the sales team on a rota basis.

See the full job description, person specification and company information on the We Are Recruiting tab on our website.

Weddings & Events Co-ordinator

Hopetoun House is arguably Scotland’s finest stately home. Built in 1699 for the first Earl of Hopetoun this stunning example of 18th century architecture remains a family home and is still lived in by the current Earl & Countess of Hopetoun along with their four children.

From Good Friday through to the last weekend in September Hopetoun is open as a 5 star visitor attraction and from October to March the house and grounds are closed to the public. The house and grounds are available for private hire all year round and offer a flexible and incomparable setting for exclusive events such as weddings, conferences, gala dinners, media location shoots and many more exciting events.

For more general information see www.hopetoun.co.uk.

The Role

A broad and challenging position that offers the right candidate a wealth of experience and opportunity to contribute, learn and develop in an exciting sector, set within a premier historic 5 Star hospitality setting.

The primary role is to sell, design and actively deliver approximately 20 luxury weddings per year.

Alongside this the role is responsible for administering and developing our renowned and key public event, the Hopetoun Christmas Shopping Fair, and other smaller in-house and third-party public events.

This role is responsible for providing the Director of Sales assistance in marketing these activities, and supporting the Visitor, Ranger and Education Teams in marketing theirs.

This role works alongside, supports and learns from the Senior Events Manager whose role focuses on corporate and incentive hospitality business as well as larger-scale third-party public events and filming.

Working as part of a small team the candidate must be sales focused, energetic, enthusiastic, highly professional and above all a strong ambassador for the Hopetoun brand.

This role has 4 core responsibilities as follows:

Sales

Ultimately the candidate will be the first point of contact for all wedding enquires and therefore must be able to sell Hopetoun as an exclusive use events venue. The candidate should be able to anticipate the clients’ needs, create personalised creative proposals and follow up on these sales leads in a timely manner following all office procedures. Site inspections are actively encouraged in order for the client to see the scale and grandeur of what Hopetoun can offer and the candidate must have previous experience of converting live enquires. In the short terms virtual tours will be offered. The candidate must be confident delivering online live tours.

Event Planning

The candidate must be able to plan events with confidence and provide accurate and detailed functions sheets so that lines of communication are kept strong between all departments. Above all the candidate must be confident in managing client expectations and working together to create high level events.

Event Delivery

As the onsite venue contact to represent Hopetoun on the day / evening of the event, the candidate must be completely confident in running small and large scale events bringing together many different suppliers. Working on such prestigious events the candidate must be able to work well under pressure and remain calm. Working in an historic building and most of all a family home, the candidate is responsible for protecting the house and the contents within it so communication with external suppliers is key. The candidate must also be capable of managing a small team of event stewards to ensure that the event runs to the high standards expected at Hopetoun so that our reputation for quality is upheld.

Marketing

Ideally the candidate will have some experience of managing company social media accounts on a day to day basis. The successful candidate will work alongside the Director of Sales & Marketing in order to manage social media channels and website content across all areas of Hopetoun.

We are looking for someone educated to degree level, with at least 1 years’ experience in both event sales and event delivery in the luxury venues market. Applicants must be able to:

Work well within a small team and under pressure
Take a sense of ownership
Prioritise workloads in a fast paced environment
Manage time and differing workloads effectively
Multitask and manage a number of bookings at different stages along the sales journey
Take accountability
Show initiative
Think logically
Work with minimum supervision
Maintain a positive attitude both internally with colleagues and externally with clients
Deliver a high level of customer service and exceed client expectation every time
Demonstrate excellent communication skills internally and externally
Possess strong customer relationship skills
Operate CRM systems (preferably KX)
Show genuine desire to develop the business at Hopetoun and create seamless events
Usual working hours are Tuesday – Saturday 9-5, however when delivering events, you will be expected to work variable shifts. Time off in lieu is given for evening and weekend event delivery duties. During peak wedding season (May – October) the candidates work pattern will most likely be Tuesday – Saturday however weekends off can be allowed for annual leave.
The Package

Salary c. £21,00 – £24,000 (DOE)
We offer 29 days paid holidays (including Bank Holidays), plus a discretionary 3 additional days at Christmas.
2 weeks off over Christmas & New Year
Pension contributions
Discount in the Stable Kitchen Restaurant during open season
Discount at the Hopetoun Farm Shop
Various other company benefits
The candidate must have their own car and hold a full clean driver licence as travel to and from Hopetoun is required.

to apply please send a copy of your CV to events@hopetoun.co.uk.

Deadline for applications is Friday 25th March.

Please note that we are unable to acknowledge all applications, only those selected for interview will be contacted ahead of the closing date. If you have not been contacted within four weeks, you have not been selected for interview. Only those with a right to work in the UK will be considered.

Please no recruitment agencies.

The Hopetoun House Preservation Trust (Scottish Charity Number SC009760), Hopetoun House, South Queensferry, EH30 9SL

Brand Home Lead Guide

Brand Home Lead Guide
Talisker Visitor Centre
Permanent, Full-Time

 
Closing Date – 3rd March 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 

About the Role 

We have an outstanding opportunity to join our dedicated team at our Talisker Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note that roles are available on a full-time/part-time and permanent/6 month fixed-term contract basis and are comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Regular
Primary Location:

Talisker Visitors Centre

Brand Home Lead Guide

Brand Home Lead Guide
Lagavulin Visitor Centre
Permanent – Full-Time – Annualised Hours  

Closing Date – 19th March 2022

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then this may be the opportunity for you. 

 
About the Role 

We have an amazing opportunity to join our talented team at our Lagavulin Visitor Center as a Brand Home Lead.

As a Brand Home Lead, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Regional Brand Home Manager with all operational activities relating to the experiential, bar and retail offerings.

You’ll act as a Key Holder and will be responsible for the opening and closing of the Brand Home and manage both the safe and till for banking purposes as well as being responsible for stock control.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver world-class standards of customer service and exceptional and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and KPI’s.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Regional Brand Home Manager with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

Please note this is a permanent full-time role comprised of annualised hours. This means that during peak tourist season you may work full-time hours (circa 38 hours per week) and accordingly will work fewer hours throughout the rest of the year e.g. November to March. Annual salary is paid in 12 equal monthly instalments.

About You

Are you driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading world-class teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the determination to achieve targets and performance indicators whilst subsequently leading the team daily to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be great if you had an understanding of Microsoft office or similar applications however this is not essential

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Regular
Primary Location:

Lagavulin Visitors Centre

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