Full Time

Brand Home Lead Guide

Brand Home Lead

Oban Visitor Centre   

Permanent – Full-time   

Closing Date – 31st March 2022

   

About Us   

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.   

  

Feel inspired? Then this may be the opportunity for you.   

 
About the Role     

We have an outstanding opportunity to join our hardworking team at our Oban Visitor Center as a Brand Home Lead.

As a Brand Home Lead, you’ll be vital to the day-to-day management of the Brand Home Visitor Centre. You’ll contribute towards leading our teams for everyday success.

Our Brand Homes showcase to the public who we are and what we do. You’ll drive the performance of the Brand Home and ensure that the team deliver outstanding standards of customer service and exceptional and memorable visitor experiences. 

As well as providing collaborative support to the Assistant Managers with operational and facility management activities, you’ll act as Operational Supervisor responsible for the opening and closing of the Brand Home, supervising both the safe and till for banking purposes as well as being responsible for stock control.  

You’ll provide support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.  

Not only will you support the Assistant Managers in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition. 

About You 

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and driving excellence within your team?  We certainly hope so!  

We are looking for someone with experience inspiring outstanding teams to deliver whilst ensuring excellent customer service. You’ll bring your leadership, inclusivity and strong collaboration into your ways of working and ensure everyone is working with a customer first approach. Recent F&B/Hospitality/Retail managerial experience would be an advantage.

You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with contractors and customers as well as key partners. 

  

You’ll be experienced working towards targets and have the ambition to achieve necessary targets whilst subsequently encouraging the team daily to work towards these targets.   

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not essential.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. 

CHARACTER IS EVERYTHING 

Assistant Experience & Events Manager

Assistant Experience and Events Manager
Oban Visitor Centre
Permanent – Full Time

Closing date – 15 March 2022

About Us

This is a chance to be involved in a bold and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers.
Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility.
If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe. We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.

Feel inspired? Then we may have the opportunity for you.

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. Part of the Management team comes with the responsibility of providing attentive and quality service to visitors and the team. You will lead the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will ensure the visitor experience operation is ran with excellence, providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level. Ultimately, you will set the tone for customer engagement, encourage people to discover Scotch whisky, and promote responsible drinking.

The Assistant Experience and Events Manager will have a strong overall understanding of rostering large teams, leading various front of house sectors and have a strategic approach to help develop and build all Experience operating procedures to ensure our guests leave with an unforgettable experience. With a customer first mentality, you will be responsible for the smooth operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities.

About You

This is the perfect position for someone with strong management experience within a high-end visitor experience/hospitality business/events operation where elite service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial performance indicators and be able to implement processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and use strong management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success. You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

Worker Type :

Regular
Primary Location:

Oban Visitors Centre

IT Support Officer

Working as part of a small flexible team, the IT Support Officer role supports the provision of technology across the organisation through the management of systems and provision of support to a wide user base. Working well as part of the team is as critical as knowledge of the systems.

Key responsibilities:

• Work as part of the IT Team to operate and manage IT, digital and audio-visual technologies in support of the visitor experience and operational activities of NGS.
• Support users in the use of IT, digital and audio-visual technologies.
• Provide first, second and third-line support for all IT and digital services (including desktops), applications, infrastructure, AV support and telephony).
• Manage and respond to service desk calls (incidents, service requests, and change requests) in line with agreed service management processes and defined service levels.
• Diagnose and resolve applications, system, network and desktop related queries, problems and faults.
• Promote IT best practice to all, offering advice on application and technology usage and IT Policy.
• Maintain data confidentiality at all times and abide by all NGS and associated external policies and procedures
• Install, maintain and dispose of standard hardware and peripherals in accordance with NGS and associated external policies and procedures.
• Install, configure and support physical and virtual desktop application software.
• Administer, configure and maintain key IT and digital systems as necessary.
• Manage and maintain desktop builds and software packages for remote deployment/installation.
• Manage and maintain desktop application security through updates and patching.
• Develop and evaluate new builds, applications and hardware.
• Ensure technical and user documentation is correct and relevant and update where required.
• Assist with IS/IT Projects and developments within the department
• Provide advice and manage IT departmental hardware, software, services and solutions.
• Undertake IT infrastructure and directory services administration & management where required.

Groundsperson

• To maintain all areas of lawn and gravel within the grounds of the Castle and Walled Gardens to a high standard, repairing damage to lawns and edges as necessary.
• To prepare and implement annual lawn management and renovation programmes.
• To maintain areas of long grass within the grounds, strimming as and where necessary.
• To maintain the pathways throughout the grounds.
• To manage and maintain machinery and equipment, arranging repair as necessary keeping an accurate log and ensuring machinery is kept clean & tidy generally in good condition.
• To keep lawns and pathways clear of leaves using leaf blowers, clearing twigs and branches, collection and disposal of as necessary.
• To regularly spray weeds on hard standing areas, gravel and for lawn care, ensuring health & safety guidelines for working with pesticides are strictly followed, (training provided if spraying certificates not held)
• To check and empty ash bins, rubbish bins and carry out litter picking both within and outside the garden walls where necessary
• To manage own time with regards to work and events schedules, especially when an outdoor public event is arranged.
• To assist in the Walled Gardens when unable to carry out grounds duties due to inclement weather during winter months.
• During winter months ensure roads within the Estate are clear of snow and/or frost by salt spreading, responsible for arranging salt deliveries as and when necessary
• To manage own budget set in conjunction with the Head Gardener.
• To keep the workplace tidy and orderly to ensure a safe working environment and a tidy space to maintain machinery
• To be adaptable and able to work both on your own and within a team.

Qualities you will possess

• Passion for what you do
• Attention to detail and extremely motivated
• Positive and friendly with a “can do attitude”
• Ability to prioritise and organise
• Proactive

• Confident to make decisions and to stand by them
• Excellent communicator
• A sense of fun!
• Take responsibility for yourself

What do you need to be successful?

• Relevant qualification or minimum of 3 years’ experience
• Working knowledge of ride on and pedestrian mowers, tractors, towing trailers, strimmers and leaf blowers
• Able to demonstrate affinity with machinery, repairing and maintenance.
• A positive mindset with a passion for your work, plants, grass and trees
• Able to demonstrate you are a team player, yet also happy to work on your own for long periods of time

Desirable
• PA1/PA6 spraying certification
• Chainsaw ticket

How to Apply
If this post interests you please apply in writing to:

Ms L Pearson
Roxburghe Estates Office
Kelso, Roxburghshire
TD5 7SF

E-mail: lpearson@floorscastle.com

Electrical Engineering Officer

You will assist the Building Services & Energy Manager by taking operational control and management of the Operation and Maintenance contract for electrical engineering services across the estate of the National Museums Scotland. Qualified to HND level (or equivalent) in electrical services, complemented with a high level of practical and theoretical knowledge of estates electrical services, you will be able to apply your technical knowledge to the management of the plant operation and maintenance of the estate. You will have knowledge and experience of technical aspects of electrical services and of Health and Safety requirements. A proactive manager of contractors and budgets, you will actively contribute to, and coordinate small works projects, will be able to prepare reports and liaise effectively with a range of client stakeholder staff across the
estate.

Working across all sites with National Museums Scotland in the provision of estates services delivery, you will be required to participate within the department emergency oncall rota, providing emergency protection for National Museums buildings and estate.

A driving licence is essential.

Ranger

JOB PURPOSE

As part of the team which cares for Glencoe National Nature Reserve, a Ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.

You will share your enthusiasm for the outdoors and passion for the countryside with the walkers, campers and sightseers who come to explore our 14,000 acre estate, including eight iconic Munros, in Glencoe and Glen Etive.

You will work on your own and with other staff and volunteers, on a variety of practical conservation tasks to help us protect the landscapes in our care, as part of ecologically healthy habitat networks where natural processes predominate and help combat climate change.

You will work out in the landscape, on walking routes, in our parking areas, at popular spots for camping and at our visitor centre, acting as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.

You will contribute to the long-term sustainability of Glencoe’s ranger service through income generated at pay-for events, memberships and donations inspired by our work, growing our capacity through involving volunteers and cost-effective use of resources.

Facilities Officer

JOB PURPOSE

The job exists to provide facilities support at Hermiston Quay to ensure security, safety, compliance and operational effectiveness.

CONTEXT

Hermiston Quay is the National Trust for Scotland’s (NTS) headquarters within which are located the organisation’s executive offices (including the Chief Executive and Chairman), and support functions including finance, IT, People and fundraising along with wider consultancy and support functions. It is largely an open-plan office of approx. 30000 sq ft, over three floors with adjacent car park comprising 65 spaces. The site and its building are leased to the NTS on a fully repairing and insuring lease, and contracts are in place for the maintenance and repair of plant, building services, office equipment, and for cleaning and grounds care services. Approximately 150 head office staff are based at Hermiston Quay which also provides a hub for attendance by regional Trust teams. Additionally, HQ’s meeting rooms facilitate and host NTS Board meetings and other meetings with both internal and external stakeholders.

The Facilities Officer (FO) will have the responsibility and authority for the security and safety of those persons in the building, including staff, contracted persons, and visitors.

Security Officer

Working as part of a professional security team, you will ensure and maintain the security, safety and integrity of all National Museums Scotland buildings and provide a safe and secure environment for all staff, visitors and collections. With proven relevant experience of working in a security environment previously, you will have a good working knowledge of security, fire, intruder and CCTV systems and procedures and knowledge of reception duties/access control for staff, contractors and visitors. You will possess good communication skills, in relation to both telephone manner and radio procedures and also in dealing with enquiries and requests for assistance. You will have good organisational skills and the ability to remain calm and positive under pressure and in dealing with a wide range of enquiries and situations.

A good knowledge of Health and Safety at Work procedures and experience in dealing with incidents / situations requiring an immediate or timed response is essential. This role can be demanding in nature in terms of the duties concerned and the environment in which it is carried out. ICT skills in Microsoft Word, Excel and Outlook, basic administrative skills and a current First Aid certificate are desirable.

A shift allowance of £3,371 per annum is payable.

Information & Knowledge Assistant

Your role will be to support National Museums Scotland in the effective and proper management of documents, records and personal data, ensuring our compliance with information legislation.

Specifically this will involve contributing to Records and Information Management activities across the organisation, assisting with Freedom of Information requests and Data Protection enquiries, and resolving user queries.

You will have Records Management experience and an understanding of information and records management issues and best practice. Knowledge of Freedom of Information and current Data Protection legislation is desirable, strong IT skills and an ability to work closely with internal customers is also
important.

Visitor Assistant

DYNAMIC STORYTELLER, PASSIONATE ABOUT CREATING MEMORIES

Proactively acknowledge every customer and deliver a warm, genuine
welcome
Anticipate every customer’s needs so that no-one is disappointed
Connect each guest personally with Scotch whisky to make them feel valued
Uphold outstanding levels of service to overcome any problem or challenge
Ensure the customer experience you offer is never just fine, it is always
excellent

What about you?

A confident, outgoing storyteller with a natural character
An engaging communicator overflowing with a warmth of spirit
An inquisitive, keen learner with a thirst for knowledge
A Scotch whisky ambassador bringing a blend of enthusiasm and devotion
A hardworking, flexible problem solver determined to raise the bar
A cheerful presenter always ready for a double measure of fun!

What will you be doing?

Proactively welcoming customers and proudly promoting our tours
Efficiently operating our box office till and offering advice to customers
Enthusiastically leading tours, ensuring everyone has a memorable experience
Assisting at our Scotch whisky bar and giving knowledgeable
recommendations
General housekeeping to keep our bar, tour and shop looking their best!

Contract full time, 36.25 hours per week
Hours rota based, includes evenings and weekends
Salary £10.10 per hour, increasing to £10.50 with experience
You will be busy; on your feet all day and you will be
learning lots! Our friendly visitor assistants will look
after you and encourage you to reach your full
potential through regular training and coaching.

Interested?
Do you think you’d bring something special to our team? Then we’d love to
hear from you! Maybe you’ve worked in tourism before, or perhaps you
speak a foreign language. If so, your application will really stand out. But this
isn’t essential; just tell us why you’d love to join our team.

Email rona@scotchwhiskyexperience.co.uk

Visitor Experience Manager

Stirling Old Town Jail is an exciting rapidly growing top-rated visitor experience. Each year we now welcome in excess of 20,000 visitors and have grown from a seasonal attraction to a year round destination. This is an exciting opportunity to play a key role in our continued growth.

We are small but incredibly passionate team with a focus on tourism product development and customer experience.

Our story is one of growth, challenges and huge opportunities. As an independent visitor attraction our ethos is grounded in providing truly genuine and memorable experiences in a meaningful and memorable way. Since re-opening the Old Town Jail attraction in 2015 we have continued to invest in and expand the visitor offering including live top-rated performance tours, self-guided audio experience and escape rooms.

You will work directly alongside the business founder and will be responsible for managing the day-to-day visitor experience including a small team of passionate guides. You will also be responsible for implementing key initiatives for the company and will play a key role in the strategic process as we develop and increase the profile of this remarkable visitor experience whilst increasing year-round visitor footfall. This will range from business development to project management and hands on customer engagement.

This is an exciting opportunity for a varied and rewarding role. We are looking for someone with the right attitude and mindset to thrive in a fast paced and hands-on environment. You must have a passion for customer service combined with commercial experience and creative can-do approach.

This is a full-time role based in Stirling however we take pride in being a flexible and can consider a mix of at home and onsite working – depending on the needs of the business.

About you

You will demonstrate a passion for the role visitor attractions can play in the life of the city, for locals, visitors and as a tourist destination.

You will have an outstanding knowledge of the management of a fast-paced business.

You will be an exceptional communicator and team player, able to energise those around you.

You will have first rate organisational skills as well as strong experience of managing a wide range of customer service operations, including health and safety.

You will be committed to customer engagement and business development.

You must have a passion for entrepreneurship, sales, and customer focused experiences.

We recruit based on your potential as well as your experience. You will play a key role in the business which provides a secure and rewarding working environment. We believe a great workplace is one that represents the world we live in and how amazingly diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion and mindset for success and an intention to bring your best to a growing team.

Job Types: Full-time, Permanent

Salary: £25,000.00 per year – plus incentive scheme

Benefits:

Company pension
Bonus / incentive scheme
Employee discount
Flexible working hours

Send CV and covering letter to geoff@oldtownjail.co.uk

Communications & Membership Engagement Manager

About the STA

The Scottish Tourism Alliance (STA) is the representative body of the Scottish tourism industry. Our organisation comprises over 250 trade associations, businesses, destination groups and other organisations with an interest in tourism.

We offer the best possible representation of the issues and challenges we face as an industry through continuous engagement with more than 70% of tourism businesses in Scotland. Our membership is spread across all regions and destinations in Scotland. We are governed by a Board with representation from all sectors within Scotland’s tourism industry.

Responsibilities and Duties

Reporting to the CEO, your role will include: with representation from all sectors within Scotland’s tourism industry. Find out morehere.

Responsibilities and Duties

Reporting to the CEO, your role will include:

Responsibilities and Duties

Reporting to the CEO, your role will include:

STA Marketing & Member Communications

Delivery of marketing campaigns and communications activities to generate prospective member leads and drive retention of existing members
Planning, writing, and executing various email marketing campaigns, including the organisation’s weekly news update
Delivery in promoting the value of the STA and its services to key audiences and stakeholders.
Delivery in the ongoing promotion of existing and new member benefits, services, discounts, tools, and content
Content creation and delivery for social media channels
Creation of online surveys – analysis and reporting of responses
STA Digital & Social Media Marketing

Delivery in the development and creation of digital marketing activity and collateral to support member recruitment, retention, and renewal
Reporting and monitoring of key website and social media metrics, goals, and activity

STA Websites – STA and STM (Scottish Tourism Month)

Maintaining, updating, and uploading website content – working with stakeholders and content owners from across the association (this includes uploading and maintaining posts, STA blog, website pages, member listings and improving functionality)
Maintaining relationships with IT and website support partners
Maintaining website compliance/GDPR
STA Events

Delivery in the planning and promotion of regional and national industry events (face to face and virtual)
Maintaining website event compliance/GDPR
STA Marketing databases /CRM
Managing, updating, and maintaining the association’s email marketing database
Delivering the ongoing development of the STA CRM system (to be integrated with the above database)
STA Support

Work closely with PR, Media and Policy colleagues retained by the STA
Help support the development of a Graduate apprentice in Marketing/Digital & Events
Ability to write and distribute press releases when required
Skills and Experience Required
We are seeking a highly motivated individual with the following skills:
Experience working in membership / trade body organisation (Desirable)
A good understanding of Scotland’s tourism industry make-up (Desirable)
Strong written English and proof-reading skills
Excellent spoken communication skills
Highly organised with the ability to work on multiple projects simultaneously within a fast-paced environment and be flexible within reason when necessary
Experience with both on and offline marketing activities.
Proficient in e-mail marketing and e-mail marketing platforms (Mailchimp)
Experience working with CMS platforms (WordPress)
Experience of a range of digital platforms for example, Survey Monkey, Eventbrite
Knowledge and experience of working with a CRM system desirable
Knowledge in using reporting tools such as Google Analytics
Computer literate in Word, Excel, and PowerPoint with the ability to pick up new software packages easily
Please note 2 references will be required if successful at interview

Deadline for applications is 1st March

Interviews will take place on 8th & 11th March in person in Glasgow and or Stirling.

Due to the expected volume of applications, please note we will only be contacting applicants who have been successful in meeting our shortlist requirements

Interested applicants are requested to submit a CV with covering letter direct to the STA’s appointed recruitment partner XPRESS RECRUITMENT email: paul@xpressrecruitment.com

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