Full Time

Visitor Services Supervisor

KEY RESPONSIBILITIES

Visitor services, admissions, events, catering and retail offer (including ordering, merchandising, sales targets);

Maintain high standards of hygiene in the catering facility and ensure HACCP regulations are adhered to.

Develop catering offer to encourage local trade

Manage Catering stock take and wastage records

Shared accountability for the sites KPI’s

Visual Merchandising and maintaining a high standard of stock display and shop housekeeping

Duty Management and oversight/maintenance of the visitor centre

Laise with garden teams

Membership sales (to targets) and general customer service (individuals, education visits, other groups);

Health & Safety procedures, emergency procedures, and environmental procedures;

Deputising for the Visitor Services Manager on-site and off-site as required (including “duty management” of the wider site to include the car park and gardens).

Ensure the property social media is managed to generate interest, engagement and help drive visitors

Support the informal learning and community engagement / outreach activity

Housekeeping, maintenance and safety and security of the Property and gardens

Liaising with contractors on projects and works on site

Ensuring sites are clear of debris, rubbish etc and that signage is befitting of a Trust property

Public engagement on site whilst carrying out duties

Co-ordination of travel trade and group bookings

Visitor Services Assistant – Housekeeping

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The post holder is responsible for always providing a consistently high standard for visitor care which includes a wide variety of housekeeping duties in connection with the well-being and care of the property. Besides the focus on the area housekeeping the role supports other areas such as admissions, catering, retail, functions and events etc. in response to the needs to the business.

Changeovers in the holiday accommodations.

General cleaning of surfaces (e.g. windowsills, skirting boards and doors) and the vacuuming/cleaning of floors as appropriate and cleaning of the public areas, offices, meeting room, retail, café areas, public and staff toilets and entrances to the Museum and other areas as required.

General maintenance, include things like replacing bulbs, function and event set ups, small DIY repairs.

Contribute to major deep cleaning tasks during certain periods of the years.

Empty and clean bins and remove waste to designated area, including the separation of waste, i.e. recycling, and any other duties which are in line with our green policies.

To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.

To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.

Reporting losses/breakages, wear and tear and repairs required immediately to your line manager.

Wearing correct uniform, name badges, or PPE as required.

Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care;

Report to Line Manager any defects seen which are likely to affect public experience and security.

Only use approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.

Ensure Safe Systems of Work and guidelines are implemented effectively within the role. 

The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.

Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.

Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.

Propagator

KEY RESPONSIBILITIES

Take responsibility for the propagation, conservation and enhancement of the Garden’s plant collection in accordance with Trust policy and the Head Gardener’s direction.

Manage the propagation areas (including glasshouse, cold frames, potting area and associated equipment) for plant production, to ensure they are efficient and maintained to a high standard.

Ensure compliance with the Trust’s health, safety, and environment policies and procedures, in particular that Branklyn’s propagation activities conform to acceptable standards of environmental protection, e.g. in the use of pesticides or peat free growing media, and in methods of refuse disposal.

Help ensure that all aspects of plant recording, are recorded onto the Trust’s Iris plant records database, and that plant labelling is routinely and efficiently processed.

Support the plant sales area by raising selected “Branklyn” stock and assisting with caring for plant sales stock.

Involvement in practical maintenance of garden areas to the required standards expected by the Trust and for the maximum safety and enjoyment by visitors.

Regularly supervising and working with volunteers and /or students to ensure they deliver required outputs at the appropriate standard, and gain benefit / satisfaction from their activities.

Assist with education and interpretation activities such as introductory talks and guided walks as required.

Be involved in planning, raising and preparing plants for external displays at local horticultural shows.

On occasion, contribute to the review and development of property action plans and operational workplans for the garden.

Foster positive relationships with local communities, promoting the work of the Trust, and actively seeking opportunities to increase Trust membership.

Business Support Co-ordinator

What we want you to be responsible for

Understanding the Trust’s corporate requirements and standards, supporting the Finance & Corporate Services Directorate to ensure it has the correct governance mechanisms in place to fulfil these, and report on these as required. Typical areas are, for example:

Management Support

Business Support to the CFCO, including performing all PA duties.

Travel, events, diary, correspondence and meetings management and communications

Improve the financial performance of the directorate by:

Supporting directorate budget holders in monitoring and controlling their budgets

Providing input into year-end processes, helping to identify and track accruals and prepayments

To provide induction/training/support on the use of the finance system

Assisting with documenting key work-processes, analysing their effectiveness, and supporting team-Leads with their continuous improvement.

Project Management Support

Provide administrative support to PMO and Project Management Group (cross F&CO directorate group)

Assist in development and maintaining of project management documentation and reports

Business Support Improvements and Effcienices

On behalf of and directed by CFCO, conduct concept development around business support initiatives

Identify, lead on, and embed, areas for savings through business process improvements and support delivery

Support development and facilitate the creation of ‘communities of interest’, cross functional teams and ad hoc working groups, promoting a One Trust culture

Compliance & Controls Management

Liaise with FCS teams to produce accurate, consistent reporting on all audit actions.

Ensure FCS compliance with mandatory training

Oversee FCS purchase order compliance – making sure internal controls are in place and procurement and budgetary guidance is followed

Co-ordination of new starter process with line managers on documentation compliance, equipment and induction needs

Monitor leavers to ensure removal from systems and payroll

Health & Safety, Environment Matters

Ensuring personal/delegated compliance with Trust requirements and initiatives relating to H&S, Environment

Stakeholder Management

Upholding high standards of relationship management and collaboration with internal stakeholders (senior management, trustees, technical experts, operational leaders and staff)

How we would like you to achieve this:

We want you to work in a way that is wholly consistent with our stated organisational values.

We want you to be customer-focused, supporting the team to always keep in mind how their activities impact on our colleagues across the Trust, but without losing the integrity and efficiency of processes.

We would like you to build particularly close relationships with the Technology Director, Finance Director, Data Protection Officer, Head of Project Management and Head of Procurement (the Directorate Heads) so that you can encourage and support cross-functional working.

We like to be kept informed so it is important to us that you keep good records relating to your activities, and be able to use this swiftly to produce meaningful management information that can inform our decision-making. You need to be entirely comfortable and confident with creating and delivering engaging reports, presentations, and activities for different internal audiences (from front-line staff to director/CEO/board level, as well as for external stakeholders).

You’ll be a daily user of (in particular) the Trust’s finance system, and of Microsoft products (including Sharepoint for collaborative file sharing).

Gardener

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant propagation, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;

Demonstrating: self-motivation, organisation, planning, prioritisation, good time management and attention to detail;

On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;

Undertaking other reasonable duties as may, from time to time, be required to ensure the smooth running of the property;

Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

Fostering positive relationships with local communities and organisations and promote the work of the Trust.

SCOPE OF JOB

People Management

Not a line manager but will, on occasion, supervise volunteers and staff under instructions from the Property Management Team.

Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens in South and West)

Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management

Not a budget-holder.

Tools/equipment

Will be a user of driven vehicles such as ride-on mowers and tractors;

Will be a frequent user of powered tools such as Blowers, mowers, strimmers, hedge-cutters;

Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

Seasonal Ranger

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor Services

Welcoming and engaging visitors, enhancing their experience by providing information about Culzean, its geology, natural and cultural heritage, including strong messages around safety and respect for wildlife.

Encourage people to further contribute to caring for Culzean through donating or taking up membership of NTS.

Assist with practical countryside management including litter picks, beach cleans, maintenance and safety checks of visitor infrastructure (including play parks).

Lead and assist with events such as guided walks and talks as appropriate.

Nature conservation

Contribute to biological monitoring programmes.

Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

Assist with the delivery of habitat restoration works within the Country Park including the management of woodland, grassland, heathland and freshwater habitats.

Learning

Lead & assist with educational sessions and other outreach activities on site or to the local community and to communities of interest, including for volunteers.

Marketing & Communications

Enthusiastically promote awareness and understanding of the role that NTS plays in protecting and caring for Culzean and wider work across Scotland.

Regularly update and contribute positive stories to NTS social media and other communication outlets relevant to Culzean.

Livestock Management

Will support the team with feeding and care of the property’s livestock; deer and llama.

Other responsibilities

Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the Safe System of Work, Visitor Safety in the Countryside, and environmental policy and practices, mindful of impacts on people and environment.

Contribute knowledge and experience to projects and management decisions within the NTS Plan for Nature.

Criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults. The role is one for which the duties/responsibilities/accountabilities of the role will require staff to become a member of the Protection of Vulnerable Groups (PVG) scheme.

Tour Operations Officer

We are seeking a dedicated and proactive Tour Operations Officer to join our team. The ideal candidate will take charge of the operational side of our tours, to ensure everything runs seamlessly behind the scenes.
This position requires strong analytical skills, excellent communication abilities, and a commitment to enhancing operational processes. As an Operations Officer, you will be responsible for overseeing various operational functions and play a pivotal role in delivering outstanding visitor experience.

Your Key Responsibilities:
• Welcome and Support Groups: Greet tour groups at their starting point, manage check-ins, and follow up with latecomers or no-shows.
• Financial Management: Handle cash transactions, distribute tickets, track expenses, and manage emergency purchases as needed.
• Team Collaboration: Serve as a key point of contact for the Tour Guide Team, ensuring seamless communication and a five-star visitor-focused experience.
• Adaptability and Problem Solving: Respond to extraordinary circumstances such as cancellations, closures, or route changes, while keeping all relevant teams informed.
• Supplier Relationships: Build strong partnerships with local service providers and suppliers.
• Emergency Protocols: Oversee incident response and ensure adherence to emergency procedures.
• Record-Keeping and Reporting: Maintain accurate records and contribute to periodical performance reports.
• Innovative Contributions: Share ideas to improve services, develop new products, and help drive sustainable growth while maximizing sales conversion.

What we’re looking for:
• Excellent organizational skills and attention to detail.
• A strong working knowledge of Microsoft Office.
• Exceptional communication and numerical skills with confidence in carrying out transactions.
• A methodical, logical, and thorough approach to tasks.
• A positive and proactive attitude to problem-solving.
• A team-oriented mindset who also thrives working independently.
• Energy, friendliness, and a helpful nature.
• A passion for delivering a high-quality product and visitor experience.

What We Offer:
• A range of benefits, including ASVA passes (Association of Scottish Visitor Attractions) and paid training.
• Flexible schedules
• An opportunity to work in a dynamic and supportive team environment.

We welcome applications from individuals who are eager to contribute positively to our operations while growing their professional skills within a dynamic environment.
If you’re enthusiastic about ensuring smooth tour operations and contributing to unforgettable experiences for our visitors, we’d love to hear from you.

Apply now with a CV and cover letter to edgar@allstarguides.co.uk.
Applications close at 5pm on 31/01/2025.

Retail Assistant at Lind & Lime Gin Distillery and Port Of Leith Distillery

Organisation: Muckle Brig Limited
Salary: £12.50 per hour (under review for 2025)
Hours: 40 hours per week over 5 days Monday-Sunday
Location: Port Of Leith Distillery and Lind and Lime Gin Distillery in Leith, Edinburgh

ABOUT US
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

OVERVIEW
2024 was very exciting (and busy) for Muckle Brig. We witnessed the beginning of production at Port of Leith Distillery, the home of our single malt whisky and the UK’s first vertical distillery, situated in the historic whisky district of Leith. We continued to build on our successes at Lind & Lime Gin distillery, where we make our award-winning gin, and have welcomed thousands of guests from around the world to both sites. We’re looking forward to achieving even more in 2025.
The Leith Export Co (LEXCO) is our trading arm. It serves as the online shop for The Port of Leith Distillery and Lind & Lime Gin, and the physical retail spaces at both of those distilleries. The LEXCO retail area sits on Level 6 of our incredible building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh. This is the second LEXCO outlet; the first being at our Lind & Lime Gin Distillery. We think it’s one of the most exciting retail spaces anywhere.
That’s where you come in.
We’re looking for a passionate, super friendly, outgoing and enthusiastic Retail Assistant with excellent multi-tasking skills to join our whisky, gin and people-loving Retail Team.
As a LEXCO Retail Assistant, you will be the face of LEXCO retail.
Our distilleries are fun, fast-paced, diverse environments to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.
Duties include:
• Provide excellent customer service.
• Be responsible and proactive.
• Actively up-sell products through in-depth product knowledge and excellent customer engagement to maximise sales.
• Have a flexible approach to working hours and days, including working weekends and Bank Holidays as appropriate.
• Maintaining cleanliness and presentability of the retail area.
• Assisting with guests needs as required to ensure an excellent experience.
• Assist with weekly and monthly stock takes of retail stock.
• Fulfilling online retail orders for collection and posting.
• Adhering to Muckle Brig Ltd.’s quality standards including wearing of uniform.
• Adhere to Muckle Brig Ltd.’s Health, Safety and Environment policies and guidelines.
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO.
• Other tasks as required.
Skills & Experience:
You are a superb communicator with an enthusiastic and flexible approach, with the ability to adapt to any situation. You can create a fabulous atmosphere for all our guests. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience.
• Enthusiastic and confident, warm, friendly and the ability to work within the team, with minimal supervision to a high and safe standard.
• Positive, can-do attitude.
• Ability to adapt to customer flow while maintaining excellent service quality.
• Excellent front of house skills.
• Demonstrable time management skills and the ability to prioritise tasks.
• Previous experience working in retail or within the drinks industry would be advantageous.

BENEFITS
• 20 days holidays per year pro rata + public holidays.
• Employee discount scheme.
• Full training given with CPD opportunities ongoing.
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required.
If you are interested in joining the team, please email your CV and cover letter to bryony@mucklebrig.com

Caretaker/Facilities Assistant

We are currently recruiting for a Facilities Assistant to join the team at Newbattle Abbey College.

The successful post holder will be responsible for assisting with the daily operational and maintenance duties in support of the college buildings, grounds, and business park.

Major Tasks/Job Activities
1. Undertake routine checks and maintenance of the College heating and hot
water facility, Monitoring and managing the boilers setting via the Business
Management System (BMS). Under take routine checks & manage the programs
to the various electric panel heaters present in the college and external
classrooms.

2. To liaise with any specialist contractors and ensuring all works are carried out
as per specification and report any defects to Estates & Facilities Manager.

3. Ensure all classrooms and communal areas are setup and maintained on a daily
basis, To monitor the bookings calendar and ensure all corporate areas are set
up as required and ensure all items requested are catered for.

4. To assist with setting up college ICT equipment when required.

5. To monitor and assist with maintaining the building fabric and decoration of
the College, reporting any defect back to the Estates & Facilities Manager.

6. In consultation with the Estates & Facilities Manager liaise with contractors
and their representatives to ensure that health and safety standards are
addressed.

7. Liaise with and support the student body, and all staff with regards to the
operation and maintenance of the college buildings and services. Investigate
any issues reported via staff or students ensuring all defect are recorded on
the data base and any repairs are dealt with in a timely and professional
manner.

8. Represent the best interests of the College in internal and external meetings
as required.

9. As Deputy Fire Warden undertake and record weekly system test on the fire
detection system. Check all fire escape routes and for any tampering/faults with fire safety equipment/alarms. Assist the Estates & Facilities Manager by
carrying out a weekly sounder testing and periodic fire evacuation drills.

10.Undertake out of hours duties on an established monthly standby rota basis
including fulfilling the duties of a key holder.

11.Have flexibility to cover other shift patterns during periods of annual leave or
sickness.

12. Oversee external contractors as directed by the Estates & Facilities Manager.

13.Liaise with prospective Business Park tenants and monitor tenant lease
compliance, to secure monthly electric meter readings from each unit and
record on the college data base.

14.Investigate any issues reported by business park tenants and ensure, in
conjunction with the Estates & Facilities Manager, that they are dealt with in
a timely and professional manner.

15.Report to the Estates & Facilities Manager any maintenance and/or estates
issues relating to the college buildings, grounds and/business park.

16.To undertake any other appropriate duties as directed by the Estates &
Facilities Manager.

Term of Appointment: Permanent/Full-Time – 35 hrs per week / 7.45am to 3.45pm
Remuneration: £28,092 plus monthly standby by allowance £100
Pension Scheme: Lothian Pension Fund
Reporting to: Estates & Facilities Manager

To apply: https://www.nac.ac.uk/vacancies/, complete the application form and relevant documents and send to Pauline King, HR Officer, paulineking@nac.ac.uk

Closing Date: Friday 24 January

Process Operator

Due to an increase in production, The Glenturret Distillery is recruiting a Process Operator.
“The Glenturret, Scotland’s Oldest Working Distillery brings together the hard-won wisdom of generations of distillers, with the imagination of contemporary masters to craft whisky moments to treasure in spirit and glass”.

This role involves working in a busy environment to produce a high-quality spirit, whilst working in a safe, compliant manner and utilising your resources to maximise flavour and efficiencies. The Glenturret remains a very manual, hands-on distillery, and the ideal candidate will have an interest in every part of the whisky making process.

You will be expected to work to a very high standard, with training provided by our experienced team. All operations will adhere to HMRC, H & S, food safety, feed safety (FEMAS) and environmental compliance, as well as working within Glenturret’s procedures, work instructions and recipes.

About You:

The successful candidate should have previous experience in a similar role/ the production of spirits. GCD certificated (or similar) is advantageous. The ability to work as part of a team, as well as the capability and confidence to work on your own is essential and due to the nature of this role, a high level of flexibility is required.
You should possess strong communication skills, be well organised, resourceful and self-motivated.

What is on offer for you!

• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Uniform supplied
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique
and The Lalique Restaurant
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.
A full job description is available on request.
Closing date for applications is Sunday 19th January 2025.

Kitchen Porter

Join Our Team: Food & Beverage Kitchen Porter at Lost Shore Surf Resort

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, arriving next to Europe’s largest indoor climbing arena, is going to put Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

Canteen is Lost Shore’s restaurant & bar/cafe devised, designed and curated by Rogue Village alongside our F&B Manager on behalf of Lost Shore. It will comprise of three independently operated open kitchens, an in-house bar/café, an adjoining private/corporate event space and accompanying public event programme. A forward-thinking space that will celebrate the very best in Scotland’s independent restaurants, produce and wider cultural landscape. Canteen aims to become one of Scotland’s most dynamic foodie destinations that helps put Lost Shore firmly on the map.

The Role
The Kitchen Porters play a pivotal role in supporting the Food and Beverage Team, ensuring seamless operations and exceptional culinary experiences. They take charge of the bustling wash-up area, maintaining impeccable cleanliness and ensuring a steady supply of pristine equipment and crockery, fuelling the team’s creativity and efficiency as they craft delectable menu items.

What you will be doing:
– Supporting the Food and Beverage (F&B) Operation and Events Programme at the Lost Shore Surf Resort (LSSR), Edinburgh.
– Working as a Team Member of the F&B Kitchen Porter (KP) Team.
– Delivering a world class visitor experience in F&B and Events ensuring safety, hygiene and legally compliant manner.
– Reporting to the F&B Manager, working with the F&B Team Leaders and alongside Rogue Village (RV).

Visitor Experience: Working closely with F&B Team Leaders and RV to understand and exceed visitor expectations, ensuring every guest leaves satisfied and eager to spread the word about their exceptional experience, while consistently surpassing targets for repeat visits and delivering top-notch quality, on time and within budget.

Working as a Team: Working with F&B Team Leaders and RV to foster a dynamic and supportive work environment, embracing feedback and adaptability, staying fully engaged in Resort communications, and proactively addressing challenges head-on, making every day at work an exhilarating journey of growth and achievement.

Ways of Working: Upholding LSSR’s commitment to health and safety excellence, ensuring all training records are meticulously maintained and operations run smoothly within regulatory frameworks, while actively fostering a culture of safety and vigilance, making LSSR the ultimate destination for professionals who prioritize safety and excellence in their work environment.

Qualifications, Skills and Experience
– Thrives under pressure, fuelled by high energy levels and an unwavering determination to deliver excellence.
– Customer-focused mindset, rejecting mediocrity and consistently striving for top-notch standards.
– Embraces a sense of fun and enthusiasm for our core products and experiences.
– Maintains a composed demeanour in challenging situations, adept at handling complaints and emergencies with confidence and efficiency.
– Demonstrates a dedicated work ethic, always ready to dive in and contribute, no matter the task.
– Demonstrated experience in hospitality or food and beverage roles, proficient in tasks such as waiting tables and taking orders, ensuring exceptional visitor service delivery, these are desirable but not essential as we will give everyone full training.

Additional Information:
As a Food and Beverage Team Member you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?
· A front-row seat to the opening of Europe’s largest inland surf resort.
· Sunsets over the surf lake (because everyone need a moment to breathe).
· A team that knows how to have fun at work but equally understands the value of hard graft.
· A chance to put your stamp on Lost Shore’s legacy.
· On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

Food & Beverage Team Member

Join Our Team: Full Time Food & Beverage Team Member at Lost Shore Surf Resort

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

What you will be doing:
– Lead the Food and Beverage (F&B) Operation and Events Programme at the Lost Shore Surf Resort (LSSR) in Edinburgh.
– Collaborate as an essential member of the F&B Front of House (FOH) and Events Teams.
– Provide a world-class visitor experience in F&B and Events, ensuring safety, hygiene, and legal compliance.
– Report to the F&B Manager while working closely with the F&B Team Leaders and alongside Rogue Village (RV).

Visitor Experience: Collaborate with F&B Manager & Team Leaders and Rogue Village to understand and exceed visitor expectations, ensure visitor satisfaction and recommendations, meet and surpass targets for repeat visitors, act on feedback to maintain high standards, and deliver quality services on time and within budget.

Working as a Team: Work together as a team to create a positive work environment, adapt to feedback, stay informed and engaged in communications, address issues promptly, and ensure adherence to all Policies and Procedures.

Ways of Working: Ensure adherence to LSSR’s Health and Safety policy, maintain updated training records, comply with Risk Assessments, operate within licence and permit parameters, foster a strong H&S culture, support the Duty Manager Team during incidents, and keep accurate records of all incidents within F&B and Events.

Qualifications, Skills and Experience
· A passion for hospitality, seasoned with proven team leader experience
· The drive to make a difference — we need a team leader that wants to be part of a creative, innovative and market-leading hospitality venue.
· A flair for food & drink, you should be a passionate foodie first and well networked in the contemporary Scottish hospitality scene

Why join the Lost Shore Team?
· A front-row seat to the opening of Europe’s largest inland surf resort.
· Sunsets over the surf lake (because even managers need a moment to breathe).
· A team that knows how to have fun at work but equally understands the value of hard graft.
· A chance to put your stamp on Lost Shore’s legacy.
· On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

*Please note we will be interviewing for this role as the advert is live, we would encourage you to get your application in as early as possible to avoid disappointment*

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Visitor Services Supervisor

Visitor Services Assistant – Housekeeping

Propagator

Business Support Co-ordinator

Gardener

Seasonal Ranger

Tour Operations Officer

Retail Assistant at Lind & Lime Gin Distillery and Port Of Leith Distillery

Caretaker/Facilities Assistant

Process Operator

Kitchen Porter

Food & Beverage Team Member

About ASVA

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About ASVA

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