Full Time

Visitor Operations Manager

Full-time and Permanent
Salary £34,605 – £37,846 per annum
Plus generous benefits package

About the role

We have an exciting new role playing a key part in ensuring we deliver an exceptional visitor experience in our amazing galleries based in the heart of Edinburgh. You must have substantial proven experience of successfully managing teams within a Visitor Attraction or Retail environment.

We are looking for someone who can step in with confidence and is energised by the opportunity to motivate and inspire a team. You will be an exceptional people manager with excellent communication and organisational skills. You will play a critical part in planning and delivering staffing requirements for exhibitions, learning programmes and events and ensure that income generation opportunities are maximised.

As part of our enthusiastic and skilled Security and Visitor Engagement team, you will manage up to 50 Visitor Assistants with the support of two Visitor Assistant Supervisors. It’s a busy and varied role and gives the opportunity to work with some fantastic people.

The difference you’ll make

Working across all our galleries you’ll be responsible for welcoming and engaging visitors, supporting delivery of exhibitions, programmes and events and maximising income from ticket, Friends membership sales and donations.

You will be a visible and active leader able to anticipate visitor needs and meet them through ensuring the team are highly motivated and confident in their roles. You will ensure an excellent welcome and high standards across the team, and that income from visitors is maximised. You will manage visitor compliments, comments and complaints received in person, by phone and via email responding as appropriate, always looking for continuous improvement.

You’ll work closely with curators, learning and engagement, marketing and membership teams to ensure that the set-up and delivery of exhibitions and events fully meet internal and audience expectations.

Reporting to the Director of Operations your responsibilities will also include the following:

Leadership

– Leading, inspiring and developing the team of Visitor Assistants in delivering exceptional standards of welcome, service and sales.
– Ensuring the Visitor Assistant Supervisors are fully skilled and supported in their roles and in the wider performance management, individual coaching and skills development of their teams.
– Being a key point of contact for all departments involved in planning and delivering visitor-facing programmes and events, ensuring that the needs and expectations of visitors are fully considered and delivered

Resource Management

– Planning Visitor Assistant rotas in-line with relevant NGS activity.
– Liaising with key internal departments on all aspects of planning visitor-facing activity, ensuring that staffing levels, event plans and budget controls are fully agreed.
– Ensuring all payroll, recharge, annual leave and associated processes are completed accurately and on time.
– Managing staffing levels and contracts and the recruitment of Visitor Assistants.

Experience Management

– Ensuring visitor feedback is actively collated, responded to, addressed at relevant forums and that actions are agreed, prioritised and followed through.
– Delivering engagement and training initiatives across the team to improve the quality of the visit.
– Seeking to improve the visitor journey through the continual evaluation and review of processes and interaction with colleagues.
– Working with the Director of Operations to set income targets for Friends recruitment and visitor donations at our galleries

Operations

– Acting as Duty Manager when required.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– While an interest in art would be great it’s not essential. However, you must have previous experience of successfully managing teams within a Visitor Attraction, Retail and/or customer service organisation.

– With experience of managing performance, you’ll be interested in people and possess outstanding people leadership and management skills

– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills

– Ability to prioritise, co-ordinate and delegate tasks to meet your own and the team’s workload and deadlines.

– Excellent communicator with outstanding interpersonal and written skills with the ability to stay calm under pressure.

– Experience of working with ticketing and/or point of sale systems and to have helped drive successful income generating initiatives.

– High degree of IT skills, proficient in MS Office.

For more information and to apply, please visit our careers portal.

Closing date for completed applications is 12 noon on Tuesday, 15 October 2024.

Whisky Operations Administrator

This role provides day to day administration support to the Macallan Maturation team and Glenrothes operations teams. Cover for the day to day running of Macallan reception, including all office administration is also required. The role is key to ensure that all HMRC requirements are met in relation to operational documentation, record keeping and stock control. Although based at the Macallan site, the role provides administration support to Macallan Maturation and Distillation teams and stock administration support for Glenrothes, Highland, Parkmore and Buchley sites. The role is also key to ensure that good working relations with internal and external customers are maintained and that operational teams are supported to deliver the required business targets.

This role involves managing the distribution of barcode labels for New Make Spirit (NMS) and mature spirit operations, processing W8 paperwork and SDVS checks for warehousing activities, and overseeing NMS filling sheets and delivery orders. Responsibilities include coordinating spirit movement compliance, recording vatting and racking details, processing sample requests, and handling cask regauge requests. The role also manages data on cask receipts, dispatches, movements, and stock control of consumables, while handling invoicing, duty payments, and cask-related financial tasks. Additional duties include supporting office administration, managing outgoing mail and samples, liaising with finance, raising purchase orders, and promoting continuous improvement in cooperage operations.

You are IT literate with a good knowledge and experience of MS Office programmes. Strong organisational skills with excellent attention to detail to ensure accurate record keeping and data entry. Experience of using stock management systems e.g. SAP. Warehouse or distillation knowledge is desirable. Basic problem-solving skills and experience of working to deadlines. Strong communication skills across many stakeholders. Ability to adopt new technologies, implement and use when required. Ability to be self-motivated and demonstrate ownership over tasks.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

Chef De Partie

As a Chef de Partie at The Macallan Estate, this role will collaborate closely with the Sous Chef to consistently uphold 5-star service standards and ensure the delivery of top-quality cuisine. Joining a dynamic kitchen team with extensive experience in multiple Michelin-starred establishments, the CDP position brings established skills, demonstrating a profound enthusiasm for crafting, cooking, and presenting exquisite dishes within a specialised section. The role requires a heightened level of diligence and the capability to operate autonomously, without supervision.

Collaborate closely with the Sous Chef to maintain consistent 5-star service standards and ensure high-quality food preparation.
Demonstrate expertise in specialised culinary techniques within assigned section.
Prepare, cook, and present dishes according to established recipes and standards
monitoring portion and waste control.
Work effectively in a fast-paced environment, demonstrating adaptability and flexibility.
Communicate effectively with other kitchen staff to ensure smooth service operations.
Take initiative to address any issues or challenges that arise during service.
Contribute to menu development and innovation under the guidance of senior kitchen staff.
Overseeing the maintenance of kitchen and food safety.
Ensuring full compliance of all food hygiene and health and safety regulations including HACCP, COSHH and all other distillery related due diligence and controls.

To be successful in this role, you have previous experience working in a similar role, demonstrating a solid knowledge and culinary skills. You have the ability to work without supervision and produce exceptional quality of food. Strong interpersonal abilities, facilitating seamless collaboration with both kitchen and front-of-house teams, as well as effective communication with management. A comprehensive understanding of safe food handling practices and adeptness in food rotation procedures to maintain freshness and quality. A personable and professional demeanor, consistently delivering exceptional service with a welcoming attitude. Effective problem-solving skills, enabling quick and practical resolutions to challenges encountered in a fast-paced kitchen environment.

Join our team where your culinary talents and interpersonal finesse will contribute to our collective success in delivering exceptional dining experiences.

Chef De Partie- Pastry

The Chef de Partie Pastry is responsible for overseeing the production and execution of pastry items, including desserts, breads, and Petit-four, within the kitchen. This role requires a deep understanding of pastry techniques, creativity, and the ability to maintain high standards of quality and consistency. The Chef de Partie Pastry works closely with the Pastry Sous-Chef and other kitchen staff to ensure that all pastry items are prepared to the highest standard and are well presented.

Prepare and execute a variety of pastry dishes, including desserts, breads, and others.
Ensure that all pastry items meet the kitchen’s standards for quality and presentation.
Assist in the development of new pastry recipes and menu items.
Maintain a clean and organized pastry station, adhering to food safety and hygiene standards.
Manage inventory and order supplies for the pastry section as needed.
Train and mentor junior pastry staff, providing guidance and support.
Collaborate with other kitchen staff to coordinate the preparation of pastry items with other menu components.

To be successful in this role, you have the ability to run a section, preparation and service. You can work without close supervision and manage Commis Chefs. You produce high quality food in given sections. An effective communicator, you have a high level of attention to detail. You hold a good level of numeracy. You are enthusiastic to develop your own skills and knowledge. You are adaptable to change and willing to embrace new ideas and processes. You hold a positive and approachable manner with team player qualities. You must have previous formal culinary training with a focus on pastry arts. Proven experience in a similar role, preferably in a fine dining environment. Strong knowledge of pastry techniques and trends. Knowledge in Chocolate Work, Patisserie and Sugar work. Understanding of flavour profiles and seasonal ingredients.

Desirable Qualifications: City & Guilds 706/1 | 706/2 Catering, NVQ Level, Level 1 and 2 Food Safety Awards.

Sous Chef- Pastry

The Pastry Sous-Chef plays a pivotal role in the pastry kitchen, assisting the Head Chef in managing daily operations and ensuring the highest standards of quality and creativity in all pastry offerings. This role requires a deep expertise in pastry techniques, leadership abilities, and a passion for innovation. The Pastry Sous-Chef oversees the production of desserts, baked goods, and other pastry items, while also contributing to menu development and junior pastry staff training. In the absence of the Head Chef, the Pastry Sous-Chef leads the pastry team, ensuring smooth and efficient operations. Work with the Head Chef to create exciting, seasonal menus that are aligned to The Macallan brand DNA and that inspire our guests to return and recommend. To be aware of the catering operating budget, use company approved local suppliers and achieve a strong GP for each menu item. Source and serve the best local produce in line with the Visit Scotland Taste Our Best criteria.

Assist the Head Chef to lead, inspire and develop the kitchen team to achieve the highest standards of delivery and professionalism at all times.
Ensure the culinary experience is consistently presented as a 5-star establishment, always, maintaining a high standard of cleanliness and organisation in both customer and non-customer facing areas.
Assist the Head Chef in managing all aspects of the pastry kitchen, including planning, preparation, and execution of the dessert menu.
Oversee the production and presentation of all pastry items, ensuring consistency, quality, and adherence to the highest culinary standards.
Collaborate in the creation and development of new and innovative desserts, pastries, and other sweet creations.
Continually develop the culinary experience at The Macallan Estate in line with The Macallan global strategy.
To monitor and maintain consistent food standards and quality at all times across The Macallan Estate.
In the Head Chef’s absence, be fully aware and communicate to the kitchen team the daily business needs by attending the daily brief, referring to the daily operation sheets, notice boards, diaries and rosters.
Attendance and contribution at weekly operational meetings to ensure full understanding of future business.
In the absence of the Head Chef, take accountability for the day to day running of the kitchen service.
Train and develop the kitchen team, keeping accurate training records.
To purchase locally sourced food and food related products using company approved suppliers and in line with the Taste Our Best criteria.
Ensuring full compliance of all food hygiene and health and safety regulations including HACCP, COSHH and all other distillery related due diligence and controls.

You are an experienced Pastry Sous Chef within hospitality sector. Meticulous in detail to ensure that the experience of the visitor is delivered to the highest standards as expected of a 5-star luxury destination. Inspiring leader who motivates through effective communication and leading by example. Formal culinary training with a specialization in pastry arts. Experience in fine dining establishments or luxury hotels, with a strong background in pastry and dessert creation. Experience of menu planning using locally sourced and seasonal produce. Experience in kitchen management and leading people. Experience of stock control, budget management and GP. Excellent verbal and written communication skills. Ability to work under pressure and can use initiative and have problem solving skills. Experience of rotas and organising staffing requirements. Intermediate food hygiene certificate as a minimum. A proven working knowledge of Scottish and continental cookery. Expertise in a wide range of advanced pastry techniques, including chocolate work, sugar artistry, pâtisserie, viennoiserie, and modernist desserts. Good use of local and seasonal produce. Experienced at menu costing. Ability to train staff in a 1-2-1 basis and in group sessions. Examples of running a safe and hygienic kitchen environment. People and leadership skills.

Park Ranger

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. Our teams carefully manage complex economic, community and environmental considerations across a range of sectors, for the benefit of people and places.

The role? As Park Ranger you will work as part of the Parks & Woodlands Team to ensure a positive visitor experience for all. The core responsibility of this role is to ensure that the park and grounds are maintained to a high standard while conserving the natural heritage of our beautiful country park. In addition, you will play a part in educating our visitors and the wider community, including supervising volunteer groups. While most of the Ranger’s work will focus on the grounds and woodlands of Dalkeith Country Park, there will also be opportunities for involvement with wider park activities.

The person? With a passion for the countryside and demonstratable ground maintenance experience, you will enjoy interacting with a wide range of people. Ideally candidates will have some horticultural experience, knowledge of the wildlife and countryside act and ATV training, although full training will be given. Some weekend work is required. The successful candidate will be required to have a full driving licence, be able to carry out manual tasks and demonstrate a commitment to working safely in accordance with our policies and practices.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and a range of other wellbeing related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the Park Ranger job title for more details on the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 11 October.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Digital Asset Management Assistant

Full-time, Fixed Term until 31 March 2025
Salary £29,598 – £32,286 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

If you have proven experience of using a digital asset management system with excellent data management skills and a good understanding of copyright, image permissions and GDPR, then we want to hear from you.

You will have meticulous attention to detail with excellent communication and organisation skills. A strong team player, you’ll be instrumental in managing and improving our digital asset management data and processes. You will ensure our collection of images, videos and digital assets are meticulously organised, easily accessible, and optimally utilised to support our programme of systems upgrades.

The difference you’ll make

Reporting to the Head of Collections Info and Digital Asset Management your responsibilities will include:

– Assisting with rights research as part of the archive cataloguing process and evaluating rights issues for digitised collection material.
– Researching and adding metadata to images of collections, places, and events.
– Managing batch data processing workflows for metadata, across our Collections Management Systems and Digital Asset Management System.
– Coordinating copyright clearance support when necessary, to include requests for ongoing copyright work for the permanent collection reproduction and the public programme.
– Identifying creators, subject matter types, copyright holders and their contact details for all digitised archive material.
– Identifying copyright expired and unpublished archive material, and evaluate ‘orphan works’ (within information/framework/advice provided) 
– Recording details and track permission terms and conditions on our systems.
– Drafting, issuing, logging, and monitoring copyright clearance requests and approaches using existing templates. 
– Establishing metadata templates and coordinating with Project Owners to populate them.
– Assisting with administration duties around documenting and reporting on the rights clearance and issuing correspondence.
– Monitoring any data protection and privacy issues arising from any digitised content. 

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Experience of using a Digital Asset Management System.
– Awareness of copyright and wider intellectual property issues faced by museums and galleries, e.g. open access initiatives involving Creative Commons.
– Excellent IT skills, including MS Office and familiarity with the principles of database management and operation.
– Excellent organisational skills, especially the ability to prioritise your workload, and work flexibly under pressure.
– The ability to work independently under own initiative, within a line-management framework, whilst also working as part of a larger project team with shared collaborative goals.
– Strong negotiating skills.
– Excellent communication skills with a diplomatic and problem-solving approach.
– Excellent attention to detail and task focussed.

It would also be great if you have:

– An understanding of care and handling of cultural heritage material.
– An understanding of Collections Management systems and procedures.
– A working knowledge of online image purchasing /e-commerce and rights and uses licensing.

For more information and to apply, please visit our careers portal.

Closing date for completed applications is 12 noon on Monday, 07 October 2024.

Head Gardener

Crarae is looking for a capable, motivated, and knowledgeable Head Gardener to lead its small, dedicated team of gardeners and volunteers in an exciting period of redevelopment and restoration for this garden and important plant collection.

This is a particularly important and exciting period for the property as we look to both conserve and develop the garden and its plant collection further over the coming years, with a key aim being to make the garden and infrastructure more resilient to a changing climate. The team are seeking a suitably skilled and motivated individual to join them on that journey. Working closely with the Operations Manager and Gardens and Design Landscape Manager for the South & West region, the post holder will play a key role in moving the gardens forward.

CONTEXT

The whole of the landscape is loosely divided into the garden, forest garden & waterfall. Lady Campbell, aunt of the famous plant hunter Reginald Farrer, began the development of the garden from woodland in 1912. The plant collection was developed greatly during the subsequent years before Sir Islay Campbell inherited the garden and in 1978 gave the garden to the Crarae Garden Charitable Trust. The NTS took over ownership of the garden in 2002.

Crarae Garden is a hillside, gorge and burn surrounded by woodlands comprising of tree and shrub collections which are rich and diverse, primarily planted to create a naturalistic and artistic effect. The plantings, generally, are in blocks which gives the garden its linkage to nature and provides a sense of drama. The lower garden, a formal component, continues with trees, shrubs and herbaceous plantings however this area is more notable for its significant aspect of archaeology seen in a Neolithic burial chamber and cairn. The trees within the plant collection mainly comprise of excellent examples of the genera Rhododendron, Eucalyptus, Nothofagus, Acer and Eucryphia.

The surrounding views are perfectly borrowed from the adjacent & marine protected Loch Fyne and the importance and variety of the woody plant collection offers the unique selling point for the visitor.

The biggest challenge to the long-term sustainability for this collection is that many of the plants are overgrown and in some places over mature, there is a need to conserve the plantings through a careful mixture of propagation and renovation pruning to bring the landscape and features back into the garden. Following on from several recent storm surges, there is significant erosion throughout the landscape and burn edges, this will create challenges in managing Crarae in the future but also provide new opportunities to move the visitor journey away from the burn itself to safeguard the garden for future generations to enjoy.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Ensuring the conservation and practical maintenance of the garden and policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:

Practical horticulture (e.g. including managing trees and shrubs, herbaceous and bog plants, half-hardies, annuals and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping and path care; glasshouse care and plant propagation; plant sales management);

Plantsmanship (e.g. the identification, knowledge and understanding of this high calibre plant collection, including recording [using IrisGB database], and labelling of individual plants and recognized collections);

Research and development (e.g. research into historical precedents and practical contemporary solutions to inform proposed activities and projects; support to the planning, design and implementation of restoration and/or development projects);

Interpretation (e.g. through the development and delivery of events such as introductory talks, presentations, guided tours or practical demonstrations and workshops, garden trails, digital media and contribution to guide-books or leaflets) to include the impact of Phytophthora at the property. In particular, the Head Gardener will take an active role in promoting the garden and property through digital media.

Ensuring appropriate management of the garden and policies that includes the management of:

staff and volunteers (e.g. recruitment, induction, direction, development, performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards;

budgets (e.g. helping set future budgets, phasing, monitoring, pro-active and re-active adjustments to current budgets, managing project finance) such that the gardens’ finances are in line with budget within the context of the wider property and project budgets;

health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers;

machinery and equipment (e.g. ensuring timely and appropriate repairs, purchases and servicing) and its use (e.g. training, risk assessments and HAVS logs);

recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, peat & pesticide-use;

daily, weekly, yearly and longer-term management and operational workplans and reporting in the context of the property’s statements of significance, action plans and heritage garden management objectives (and contribution to preparing these plans) to ensure that activities are prioritised and planned to optimise the use of resources;

customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced;

administration to enable gardening activities to be undertaken and recorded efficiently;

Visitor Experience Administrator

Hours: Full Time – Monday-Friday 9am-5pm
Duration: Permanent
Pay: £27,270 per annum

We are looking for an exceptional Visitor Experience Administrator to join our friendly team. This position presents an opportunity to join The Royal Yacht Britannia, a leading five-star visitor attraction with an outstanding reputation for quality and customer experience. Reporting to the Visitor Experience Managers, your role will be to support the Visitor Experience Management Team, and the wider business, to operate effectively.

Company benefits include:
• 10% employer pension contribution (no employee contribution) with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
• 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory min)
• Performance and loyalty payment scheme
• Free car parking for staff
• Life Assurance
• Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels)

To excel in this role, you will need:
• Strong communication skills
• An eye for detail
• Good organisational skills
• A positive and flexible approach when managing a busy and varied workload

Tasks will include:
• Coordinating bookings
• Maintaining supplier lists
• Providing administrative support for various initiatives
• Handling departmental recruitment activities

How to Apply:
Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Visitor Experience Administrator to: recruitment@tryb.co.uk or postal applications to:

Angie Fowler
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Wednesday 9 October 2024

No agencies please.

Please note, due to the volume of applications we receive, we will only contact you if you have been selected to progress to the next stage in the recruitment process.

Head of Guest Experience

We are Seeking an individual for a hands-on leadership role across two guest experience sites in Scotland (Elgin & Hawick). This leader will proactively manage the retail, guest experience, tour guides, coffee shop and kitchen teams to ensure a seamless guest experience whilst on site. They will drive and deliver exceptional VIP experiences and services to cater to high-net-worth clientele and very important guests.

This will be a hands-on role, with an expectation that this leader will be present on the shop floor during the working day to guide, lead and manage all team members.

This is a full-time, permanent opportunity which will require flexibility in weekly working days due to 7-day operations at sites. Salary is starting from £50,000 per annum dependent on experience.

Key Responsibilities:

Reporting to the Chief Commercial Officer (CCO) you will:

Lead and develop an industry leading guest experience across both sites, responsible for the in-store experience, customer journey, tours and hospitality teams
Lead teams including Elgin Retail, Guest Experience, Tour Guides, Elgin Coffee Shop, Elgin Kitchen, Hawick Retail & Coffee Shop
Lead, develop and nurture a winning retail team across both sites
Lead and develop a comprehensive hospitality team across front of house and back of house, ensuring service level is always exceptional
Responsible for standards and training across retail, tours and coffee shops
Lead a team to deliver high service level for VIP and High Net Worth Clientele
Take full responsibility and ownership of Guest Experience Profit and Loss (P&L) – accountable for the delivery of annual sales and profit targets for the Guest Experience division
Take a hands on/on the floor approach to management of in store teams, day to day operations and any issues that arise
Available day to day to guide, lead and nurture in store managers, supervisors and wider team
Work with Visual Merchandising (VM) leaders to ensure the in-store experience is representative of brand values and is always engaging and high level
Maintain and generate key reports on a daily, weekly, and monthly basis as necessary and present when/where needed
Be able to extract, manipulate and present data to senior management

About You

You will have:

Growth: Experience scaling a retail business unit through a 2–5-year plan
Team: Hands on experience in leading a winning team through change and transition to move the business forward
VIP: An ability to craft an industry leading experience for VIPs/High Net Worth Clients across retail, hospitality, tours and beyond
Brand: Experience in Luxury Retailing (Great understanding of Luxury Products and Luxury Brand Philosophy)
Retail: Expertise in building in-store retail strategies, enhancing and optimising store experiences to drive trade
Hospitality: Experience running front of house and back of house hospitality teams to deliver an exceptional coffee shop experience across both sites
Leadership: Exceptional understanding of Retail P&L Management and ownership of divisions commercial Key Performance Indicators

You will:

Engage people’s hearts and minds
Demonstrate personal humility & vulnerability
Put common good before self interest
Actively encourage connection and collaboration
Demonstrate courage to challenge and change
Listen, reflect and integrate diverse perspectives
Take responsibility for excellence & performance
Value expertise and sharing of knowledge

About Us:

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in the UK.

Duty Leisure Manager – Blairgowrie

JOB PURPOSE
As a member of a team of Duty Leisure Managers you will lead, direct and supervise a team of subordinate leisure service staff and be directly responsible on a day-to-day basis for the effective and efficient delivery of a high-quality service.

To ensure, through service delivery standards, that the needs and aspirations of members of the community and visitors to Perth & Kinross are met and where possible exceeded.

DUTIES AND RESPONSIBILITIES
Operational Duties
Key Tasks
• To be directly responsible for the day to day operational management, service standards and performance, staffing complement planning and allocation of duties in respect of appropriate facilities and services to ensure the highest possible standards of customer care
• To constantly lead and direct the ‘front of house’ service team by example and maintain a constant high profile ‘front of house’ management team presence for staff, customers and key stakeholders through regular and planned interaction, research and consultation
• To undertake the allocation of staffing duties, performance and effectiveness monitoring, work practices and general supervision to ensure the highest standards of safety, service delivery, cleanliness (both internal and external) and customer satisfaction
• To be part of the emergency call out rota out with normal operating hours
• To ensure, the maintenance of any records that may be required to assist in the efficient operation of the centre or to meet the requirements of the Company, e.g. timesheets, emergency and alarms’ systems testing etc.

• To assist in daily operational tasks such as poolside duties, set ups, coaching and any other relevant delivery requirements

Financial
Key Tasks
• To be responsible, when necessary, for cash reconciliation and banking and to ensure the stringent application of the Company’s financial policies and procedures and financial regulations
• To maintain appropriate budget area responsibility within agreed authorised limits
• To contribute to the budget preparation process
• To contribute to the maximisation of income through service standards and development

Health and safety
Key Tasks
• To ensure day to day operational compliance with all appropriate operational procedures, Company guidelines, Acts of Parliament, Statutory Regulations, Codes of Practice etc.
• To contribute to the review of safe operating procedures and ensure that they are further developed and fully understood and implemented by all staff
• To ensure all new members of staff are given an induction and that, on a day to day basis, all staff enjoy a safe and healthy work environment and are issued with appropriate protective clothing
• To ensure that all accidents, incidents and dangerous occurrences are properly investigated and reported.
• To attend first aid cases and administer remedial treatment as required

Maintenance
Key Tasks
• To ensure through regular monitoring and inspections that all plant, equipment and building faults and maintenance works’ requests are processed timeously and correctly to minimise service disruption or deterioration
• To contribute to the monitoring of any maintenance works being undertaken within the Company’s facilities

Human Resources
Key Tasks
• To be directly responsible for the day to day operational supervision of all staff within the Company’s facilities and contribute to a positive staff welfare and development programme
• To be directly responsible for ensuring on a day to day basis the Company’s Human Resources policies and procedures are initiated and consistently adhered to, e.g. Sickness Absence, Disciplinary, etc.
• To assist in the recruitment, selection and induction of appropriate subordinate staff
• To ensure the consistent application of a comprehensive staff assessment, training and development programme to achieve the highest possible standard of service provision
• To ensure the maintenance of all required training records for subordinate operational staff
• To assist in the training of other Company staff as necessary

Programming, Marketing and Development
Key Tasks
• To contribute to the practical on site marketing and promotion of the Company’s activities, in conjunction with Company officers and in line with the Company’s Marketing and Service Plans
• To maximise the service potential through a proactive approach to all development activities in conjunction with the Company’s Development and other staff
• To represent the Company within appropriate groups e.g. user groups, project teams, etc.
• To contribute to the on-going review and further development of facility and service programmes to ensure maximum service benefit

Training
Key Tasks
• To attend regular staff training sessions, be they held in-house or externally

General
Key Tasks
• To ensure you are physically fit to carry out your duties at all times
• To carry our other reasonable duties as may be required
• Maintain confidentiality and observe data protection guidelines
• To undertake other related duties as may be required by the Company

Sales Assistant

Hours: 3-5 days (Full time/Part time)
Duration: Permanent
Pay: £12.35 per hour

The Royal Yacht Britannia is an award-winning five-star visitor attraction and exclusive events venue in Edinburgh. The 160-strong team on board is committed to delivering the same standards of excellence expected when Britannia was in service.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN) 2023-24, and the top 1% in the world in its category.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So, 20% potential contribution to your pension)
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum)
– Life Assurance
– Performance & loyalty payment scheme
– Employee Assistance Programme
– Complimentary tickets
– Staff discount (Britannia Gift Shop, Royal Deck Tearoom and The Lighthouse Restaurant & Bar aboard Fingal Hotel)
– Free car parking for staff.
– Uniform provided
– Britannia’s Gift Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Sales Assistant to join our great team.

Working alongside a passionate and friendly team of Sales Assistants you will work over three key areas of the department, selling tickets in our ticket office, working in our busy Gift Shop and running our fudge shop, the NAAFI. Shifts are given to the team four weeks in advance and a variety of week and weekend work is required.

The ideal candidate will be enthusiastic, customer focused, with a positive can-do attitude and who enjoys a varied role in a fast-paced environment. It is essential that the candidate is flexible to work over a 7-day period. You must also have a smart appearance, be competent in numeracy and be computer literate. Experience in a customer-focused role within a quality establishment would be advantageous.

If you have a warm, outgoing personality and would relish the freedom to interact with visitors of all ages, then why not join our friendly and motivated team?

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Sales Assistant to: recruitment@tryb.co.uk or postal applications to:

Tracey Drever
Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

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