Full Time

Marketing & Membership Assistant

Jupiter Artland is seeking to appoint a Marketing & Membership Assistant to join our vibrant team. This role offers an exciting opportunity to engage with visitors and art enthusiasts while promoting our unique outdoor art gallery and events.

The Marketing & Membership Assistant will form a core part of a small, but effective, communications team and will support the overall outreach strategy of Jupiter Artland and our portfolio of projects, by telling our story, supporting our activities, and celebrating our collection and exhibitions.

You will assist in developing and implementing digital marketing strategies, creating artwork and supporting communication plans that enhance our online presence and drive visitor engagement.

About the Role

The Role: Marketing & Membership Assistant
Duration: One year, fixed-term initially, (may become permanent)
Hours: Monday-Friday, 9am – 5.30pm
Salary: £25,000 – £27,000 depending on experience
Location: Jupiter Artland
Reporting to: Marketing & Communications Manager
Start Date: ASAP

Main Tasks and Activities:

General Marketing
• Assist in creating and updating digital content on multiple platforms, including website, social media, newsletters, and emails
• Assist with the coordination of on and offline marketing and promotional materials
• With direction from the Marketing & Communications Manager, collaborate with the team across the Jupiter Artland estate including; events, learning, exhibitions and retail to develop project-specific marketing solutions
• Help identify market trends and key opportunities for innovation and audience growth

Membership:
• Assist on membership recruitment, retention, and renewals and support the team to develop, implement, and measure the impact of membership to meet strategic objectives
• Support the development and maintenance of effective membership processes, sign-up, review, and enquiries, working with colleagues across the estate to champion high levels of service
• Ensure membership data, trends and statistics are captured and reported in a way that informs future strategic, operational, and financial planning

Communications / Relationship Building:
• Work with the Marketing & Communications Manager to devise and implement effective engagement campaigns across multiple channels
• Monitor and evaluate the effectiveness of all communication and marketing activity
• Attend Jupiter Artland events and activities to promote membership recruitment and to build strong relationships with existing members and key partners

Other supporting duties:
• Be the first point of contact for Jupiter Artland marketing enquiries and direct to relevant members of the team
• Feed into and support the development of systems and processes to support the continuous improvement of Jupiter Artland’s customer engagement provision
• Work closely with the curatorial and events teams, assisting with the planning and facilitation of Press & Industry events both onsite and at external venues where necessary – ensuring marketing efforts align with our artistic vision and goals.

Requirements:
• A qualification in a relevant subject
• An interest in contemporary art and cultural experiences
• Familiarity with digital marketing tools, including social media platforms, Google Analytics, and email marketing software
• Strong writing and communication skills with a creative flair
• Basic knowledge of SEO, PPC, and content marketing principles
• Ability to work collaboratively and independently on multiple tasks simultaneously
• Eagerness to learn about the intersection of art and marketing
• Due to our location, the successful candidate must be able to travel to Jupiter Artland

This job description is not exhaustive, and the post holder may be asked to take on additional responsibilities not included herein.

What we offer:
• An opportunity to work in a unique and inspiring artistic environment
• Professional mentorship and training in digital marketing, engagement and the arts
• Opportunities for career growth within the organisation
• A dynamic and inclusive team culture

How to Apply:

DEADLINE FOR APPLICATIONS – SUNDAY 23 SEPTEMBER 2024

Please submit a CV and cover letter, detailing your interest in and suitability for the role.
If you’d like to include a portfolio, please do so by adding a link within your cover letter.

If you have any questions about the role you’d like to discuss before applying, please reach out to us at: marketing@jupiterartland.org

Join us at Jupiter Artland and help us share the beauty of contemporary art with a wider audience!

Business Development Manager (Southern Europe & Nordics)

BUSINESS DEVELOPMENT MANAGER (SOUTHERN EUROPE & NORDICS): a new commercial sales and brand focussed leadership role, working directly with our third party distribution partners, to build knowledge of our brands, whilst supporting in-market distribution growth and execution of our brand plans.

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***no agency contact***

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

We appreciate and value your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Setting the scene

It continues to be a very exciting time here at Ian Macleod Distillers (IMD) and our business continues to move from strength to strength… you could say just like one of our own fine single malts! Due to our evolving commercial strategic vision, we now have another new and exciting opportunity for a senior sales and marketing expert to join our international export team who service and support Europe.

This is a newly created role within the commercial team, responsible for managing a number of new and existing accounts across the region (specifically Southern Europe and Nordics). This role will report directly to our Head of Europe and is another very important commercial leadership role for this region.

Our new role will have overall accountability for key customers in the region, with a strong emphasis on positive and value add relationships with distributors. Successful measures for success for this role will be a positive ‘sell through’ approach, working closely with our key partners to foster ongoing positive relationships, helping build knowledge of our brands, whilst also supporting the in-market distribution growth and execution of our brand plans.

Join our small European team, the successful candidate will contribute to and be the driving force behind the future growth of Ian Macleod brands in the European market. We expect the successful candidate to be able to quickly and effectively deliver significant sales and positive brand development, achieved through authentic and commercially viable distribution partnerships and successes while maintaining integrity, professionalism, and family-rooted business values.

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Our ideal candidate

We are looking for a candidate who is a strong and professional relationship builder, someone who is experienced within the whisky and spirits industry and who has breadth and depth of networks and commercial experience in the European region (specifically Southern Europe and the Nordics). The successful individual will too have lots of value add experiences working directly with third party route-to-market optimisation and P&L management, as well as a track record of delivering long term sustainable growth. In this role, we expect the role holder to be the driver of positive change, identifying market opportunities and leveraging our Ian Macleod portfolio in order to build and expand our distribution universe. Implementing comprehensive in-market plans to continue to enhance the availability and saliency of our core portfolio.

The successful candidate will possess the skills not only to hunt down new business opportunities, but farm and nurture existing distribution, enhancing rate of sale. We are looking for a self-motivated, hungry, self-starter with a proven track record of exceptional results within the spirits industry, with the ability to build and maintain value add relationships, and an aptitude for selling through distributor arrangements.

We are looking for candidates who are extremely comfortable working at pace, with agility and with flexibility in a curious, accountable and proactive manner. It is an extremely exciting opportunity to be at the forefront of our international business development team, significantly contributing to the positive and dynamic commercial outputs of sustained, long-term, success across this region.

Key personal qualities include being a charismatic, gregarious and a consummate professional with a high level of customer empathy, fanatically goal oriented and impeccably honest and true. Our ideal candidate will also be someone who can work collaboratively and authentically.

In summary, we are looking for a self-motivated, hungry, self-starter with a proven track record of exceptional results within the whisky and spirits industry, and the ability to build and maintain value add relationships, with an aptitude for brand building and selling through distributor arrangements, are all key. It is a hugely exciting opportunity to be at the forefront of our international business development, significantly contributing to the positive and dynamic commercial outputs of sustained, long-term, success across the European region.

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Next steps…

If after reading through, you feel that this opportunity lights a fire, then we would love to hear from you! Please remember that you will need to clearly demonstrate how your skills and previous experiences are a perfect fit to what we are looking for. If you have all of what we are looking for combined with a positive, fun and engaging personality and attitude, then do get in touch!

To apply for this opportunity, select the view on website button below to create your own recruitment account with us and submit your application and CV. Along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for! Your cover note is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out

***no agency contact***

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Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol

Climate & Environment Officer

JOB PURPOSE

This job exists to support the Environment and Climate Change Manager, helping coordinate the National Trust for Scotland’s climate change and environmental management activities, and the delivery and mainstreaming of the Trust’s environmental objectives.

They will liaise with staff across the organisation to improve compliance with all relevant legislation and support in rolling out a new Climate and Environment Policy and new Climate and Environment Action Plan.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Data collection, analysis and reporting to inform the Trust’s environmental management

Provide advice to property staff on request and through production of briefings and contributions to project development

Support the development of climate change and environment related policy, standards and guidance.

Support the delivery of new staff climate change awareness training

Support the development of a new Green Champions Network

Procure specialist advice and research into heritage related climate change adaptation.

The post holder will support the development of systems for the ongoing collection of information to achieve systematic reporting for environmental indicators.

Help develop and report on performance measures, track progress with compliance, and the implementation of targets within plans and strategies – in particular the new Climate and Environment Action Plan

Supporting the running of the Trust’s internal Climate and Environment Group

Contribute to the wider work of the department and the Trust as required

Business Development and Sales Executive

About you
We are looking to appoint an ambitious sales person to take on an exciting business development opportunity within the Scottish Arts/Leisure/Tourism/Transport Sector. Within this target-driven role, we expect you to be self-motivated, energetic, and keen to find creative marketing solutions for both existing clients and new business.

About us
Established for over 36 years, Direct Distribution is Scotland’s leading organisation helping companies targeting audiences, visitors and stake holders through print marketing and bespoke marketing support. DD work within various sectors including the arts, tourism, gig & events, transport, and construction. Clients vary from the Edinburgh International Festival, DF Concerts and Historic Environment Scotland to First Bus, Amey construction and Glasgow Life. We also provide branding and set-up support to large scale events such as Mela and the World Pipe band championships. You will join our small team and work closely with our chief executive to develop and help grow our client base.

Business Manager

Scope of Role and Responsibilities

The Business Manager role is responsible for a range of performance management including Key Performance Indicators, revenues and costs, business planning, resource planning, business analysis and compliance management. They work on behalf of the Regional Director and across Conservation and Policy, Audiences & Support and Financial Planning and Analysis directorates.

The role reflects the devolved emphasis within the NTS and ensures business units and regions are optimising their use of resources, revenue performance and delivering efficiencies. It has specific responsibility, under the leadership of the Regional Director, for the coordination, production and subsequent monitoring and assessment of business plans and developing and producing management information. The Business Manager will lead corporate governance and policy within the region.

Their key responsibilities cover the following areas:

Trading performance and customer insight; business analysis

Employment and payroll management

Market analysis (competitive, trends)

Business development appraisals (product, events, capital projects)

Cost analysis and appraisals (operating costs, supply, project, resources)

Resource planning (technical services, contractors, internal resourcing)

Project planning and appraisals (conservation and commercial)

Process analysis and continuous improvement

Business planning

Commissioning and appointments of contracted services

Management information and reporting within the Region/Group

Inventory planning and control: retail, foods services, property supplies.

The Business Manager ensures compliance with corporate governance and policy frameworks. This relates to areas such as schemes of delegation, procurement policies and practice, health and safety policy and general policies (technical, regulatory and statutory, risk management). The Business Manager is therefore a business unit performance management role and corporate compliance role and represents a key appointment in how devolved management is manifested in practice through regions. The Business Manager may have delegated responsibilities for operational management within properties.

Organisational relationships and management

Primary responsibilities for business planning and trading performance management, the role therefore requires substantial team activity, leadership and problem solving.

The Business Manager is the ‘custodian’ of policy, governance and compliance within the business unit, relating to a wide range of issues such as procurement, Health & Safety, Schemes of Delegation, general policy frameworks, planning legislation, and so on.

As a compliance and governance role, key relationships include Financial Planning and Analysis and Audience and Support directorate.

Property planning to deliver conservation and visitor strategies

Responsibility in coordinating and producing effective annual operating plans: fundamental to the Trust’s ability to deliver conservation and visitor strategies and provides a basis of continuous improvement and performance management across the properties.

High levels of familiarity with the nature and direction of each property is required.

Whilst decision-making and accountability for outcomes and results rests with the Regional Director, the Business Manager is central to devising plans and solutions and to ensuring plans and outcomes are assessed against their desired aims.

Stakeholder engagement

The nature of this role is such that it is a key external facing position with contractors, suppliers and partners.

Internally, Conservation and Policy directorate are also an important stakeholder group, with resource planning, technical advice and planning inputs essential.

Personally, the postholder seeks out and builds positive and productive relationships and acts as an external networker and advocate for NTS services.

Operational and business management

The Business Manager is part of the management team within each Region (Built) and will participate in general and operational management duties as required.

This extends to duty management, decision-making, compliance (e.g. H&S, contractor management) and representing NTS.

Health, Safety and the Environment

The Business Manager undertakes duties under the Health & Safety Policy and specifically for the effective operations of corresponding activity and environments.

Demonstrate effective oversight of H&S activities relating to all operations in the heritage environment, ensure operational practices reflect them and, guide and advise operational managers accordingly.

Reflect the Trust’s Health and Safety systems within activities and through active coordination of procedures in practice through operational staff and managers (Risk Assessment, COSHH, HACCP and RIDDOR reporting).

Demonstrate responsibility and accountability that all working practices are in line with the Trust’s “Environmental Policy” and mindful of the Trust’s obligations to minimise the impact on the environment, e.g. through efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

Customer Experience Executive

Do you have a passion for customer experience…

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable, and respected, family business’

Thanks for your interest in this opportunity with Ian Macleod Distillers. We own some exquisite brands such as Glengoyne, Rosebank, Tamdhu and Edinburgh Gin. If you haven’t already, please browse around our company internet pages, immerse yourself in our colourful history and sample the details of our brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits with Passion is what we do best… not only are we brand builders, but we are also producers, distributors and suppliers in Business to Business and Business to Consumer channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm, and solid business values, we are a business you will want to take a look at!

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Our opportunity…

Here at IMD, we strive to deliver a truly positive and engaging customer experience throughout all the key touch points in the customer journey with us. As we continue to grow and expand our business, we have been looking at opportunities to enable us to further enhance and refine the customer experience.

Aimed at customer experience and business support professional with 2-3 years’ experience who are now looking to take their career to the next level by joining a company specialising in luxury goods and experiences.

We are looking for a passionate and engaging individual, with customer experience at the heart and soul of what they do, to join our IMD family as part of our established Customer Experience team on a permanent and full-time basis.

As a Customer Experience Executive, your role is pivotal in delivering an exceptional service experience to our diverse clientele. You will serve as the first point of contact for our e-commerce and trade customers, oversee inquiries related to our Brand Homes, and manage general brand-related questions. Your engagement with customers will extend across social media platforms, providing support that is both prompt and geared towards effective resolution. In collaboration with our international sales and digital marketing teams, you will contribute to our global outreach efforts. Additionally, you will be responsible for the escalation of queries, ensuring they are directed to the appropriate individuals or departments for further action. Your commitment to excellence will help maintain and enhance our reputation as a customer-centric organisation.

It is therefore imperative that the successful candidate has the ability to build strong working relationships with key internal and external stakeholders. It is critical that the role holder acts as a brand representative at all times and has excellent written and verbal communication skills. In addition, having the ability to work autonomously and independently, delivering support in a timely and proactive manner is essential.

We are looking for an omni channel expert across telephony, email and other digital specialisms who has a minimum of 2-3 years’ experience working in a similar customer experience role to ours and we would welcome the successful candidate’s insight and creative suggestions to help us improve the overall customer experience and journey. Ideally the successful candidate will have previous experience across both ecommerce and trade customers, in addition to having experience working within the whisky and spirits industry (desirable).

The role will initially be based at our office in Broxburn however, following full induction and training, some hybrid working opportunities will be available. The role will be working on a 5 from 7-day basis which over time will include weekend work. Candidates must be able to demonstrate that they currently have the required documents to live and work in the UK.

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Next steps…

This is a rewarding role with a competitive hourly rate and excellent staff benefits. Our Customer Experience Executive role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you! Please remember that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for! This is your opportunity to make yourself stand out from the crowd!

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***No Agency Contact***

Proudly supporting the #OpenToWork movement.

GLA12465 – Development Assistant

Glasgow Life is looking for a Development Assistant to join us on a full time, permanent contract. As Development Assistant, you will be joining our ambitious Development team, which generates external funding for important and inspiring projects. Within your role, you will support the delivery of our ambitious giving programmes, providing an excellent experience for donors and members.

Key Responsibilities include:
– Supporting the Senior Individual Giving Officer with administrative duties to deliver a programme of membership events and communications across Glasgow Life, including Glasgow Life Museums and Celtic Connections Festival
– First point of contact for donors, managing the fundraising phone line, sorting supporter letters, and compiling fundraising email communications in The Raiser’s Edge database
– Supporting donor stewardship, thanking donors for all gifts, compiling, and sending membership packs
– Processing gifts and memberships through our CRM (The Raiser’s Edge)
– Supporting venues across Glasgow Life implement new fundraising tools such as contactless devices

More about our Corporate Services
As a Development Assistant you will be joining Corporate Services. This includes Marketing and Communications, Business Support, Infrastructure and Finance. HR, Retail and Procurement and Development are also part of this. These teams undertake a wide range of roles to keep Glasgow Life operating smoothly as a first-rate charity. From creating compelling messages about the work we do to providing insights which help shape strategies. They also oversee the operation of over 100 venues across the city, account for millions of pounds, support our staff, and bring income into the charity through our shops.

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
You will report to the Senior Individual Giving Officer and work alongside an established Development team, supporting the donor journey and delivery of our collective fundraising priorities.

The candidate
If you’re interested in joining us as a Development Assistant you’ll need:
• Experience of working in a donor or customer facing role
• Strong organisation skills, with ability to deal with changing priorities, often at short notice
• To communicate with confidence, delivering a positive experience for donors and members
• Excellent attention to detail, particularly within administrative tasks and financial reporting
• Good knowledge of Microsoft packages including Word, Excel, Outlook and Teams. Experience of using a CRM database (such as The Raiser’s Edge) is desirable but not essential.

You can read the full person specification for this role under the ‘Job Attachments’ section.

Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.

As Development Assistant, you will be primarily based at our Commonwealth House office which has great links to public transport and parking nearby. This role is working Monday – Friday, 9-5 with occasional out of hours working, and working from our venues.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Important Dates: Closing date 22nd September and interviews are provisionally scheduled for w/c 30th September.

Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!

Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply.

Read more about our commitment to equality and diversity on our website.

Regional Visitor & Community Manager, Stirling Castle

Thank you for your interest in the post of Regional Visitor and Community Manager with Historic Environment Scotland, based at Stirling Castle. Your base location will be the castle, but you will be expected to travel to visit sites and stakeholders across your Region, and on occasion across Scotland. This is a permanent and pensionable appointment.

You will lead all our visitor and community activity at one of HES’ flagship sites, running a successful 5-star operation that grows community engagement and drives commercial income in excess of £6.5m per annum. You’ll lead a large team of customer service and community engagement colleagues, creating an empowering culture that inspires innovation, collaboration and continuous improvement. In our short video you can see just a selection the sights https://youtu.be/4_eLNtg8xmA from your new ‘office’.

Visitor Services Supervisor – Administration & Compliance

PURPOSE OF THE ROLE

To assist the Operations Manager with the smooth running of the Forth Valley & North Perthshire visited and non-visited properties. This includes, but is not limited to, general administration, compliance and health and safety tasks in support of operations and demands a high level of customer service, organisational skills and the ability to use your initiative with an attention to detail essential.

KEY RESPONSIBILITIES

Administrative support to the Operations Manager and other key departments as required.

File management (filing, scanning, maintenance of regional drive, archiving).

Managing office petty cash, receipts and claims.

Managing postage.

Assisting property staff with ordering and system queries as required.

Providing the first point of contact at whichever site you are working from that day and ensuring that communications are answered, forwarded and recorded effectively and in a timely fashion.

Organising meetings, circulating advance papers, taking and distributing minutes and monitoring action points required of staff.

Processing financial transactions (e.g. cash handling, data entry, purchase ordering, and expense claims) on a regular basis using an IT-based finance package.

Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, including the production and maintenance of risk assessments, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Attendance at meetings with the Operations Manager and other managers and supervisors to openly discuss ideas, problems and solutions to the delivery of improved visitor experience at the property.

Taking and processing educational/group bookings and liaising with relevant departments to ensure the smoothing running of each.

Management of the property diaries and preparation and distribution of the weekly programme as well as other reports as required.

Maintaining key safe and security/access arrangements for staff and visitors.

Acting as “Fire Warden” for regular testing and activations and providing training for property staff.

Booking and supervision of reactive and planned maintenance contractors.

Placing orders and completing necessary documentation as and when required.

Ensuring H&S and GDPR compliance across the cluster, including the residential lets.

Provide an excellent level of customer service to all external and internal customers.

Organising and overseeing refuse collection, and recycling arrangements.

As and when required act as Duty Manager in support of Operations Manager and other activity managers and supervisors.

Providing finance admin cover for the regional support team.

Visitor Services Supervisor – Administration & Compliance

PURPOSE OF THE ROLE

To assist the Operations Manager with the smooth running of Falkland Palace, Hill of Tarvit and Kellie Castle as well as non-visited properties in the Fife cluster. This includes, but not limited to, general administration, compliance and health and safety tasks in support of operations and demands a high level of customer service, organisational skills and the ability to use your initiative with an attention to detail essential.