Full Time

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;

Demonstrating: self-motivation, organisation, planning, prioritisation, good time management and attention to detail;

On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;

Undertaking other reasonable duties as may, from time to time, be required to ensure the smooth running of the property;

Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

Fostering positive relationships with local communities and organisations and promote the work of the Trust.

SCOPE OF JOB

People Management

Not a line manager but will, on occasion, supervise volunteers and staff under instructions from the Head Gardner.

Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens in South and West)

Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management

Not a budget-holder.

Tools/equipment

Will be a user of driven vehicles such as a pool car, ride on mower etc;

Will be a frequent user of powered tools such as Blowers, mowers, strimmers, hedge-cutters;

Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

An exciting opportunity to join our Visitor Services team at a vibrant visitor attraction and arts venue in central Edinburgh. In the role you will provide an excellent standard of customer service as the first point of contact for all visitors to the Scottish Storytelling Centre. You will work with colleagues and partners to provide a warm welcome and high standard of customer care to all visitors to John Knox House and the Scottish Storytelling Centre.

As well as having the ability to provide a high standard of customer service, you must also be able to demonstrate excellent communication and interpersonal skills will have the ability to manage a variety of tasks under pressure.

You will work 35 hours per week on a flexible rota which will include evenings and weekends.

The Scottish Storytelling Centre is a partnership between The Church of Scotland and TRACS – Traditional Arts and Culture Scotland. The SSC is a vibrant arts venue with a seasonal programme of live storytelling, theatre, music, exhibitions, workshops, family events, and festivals.

An exciting opportunity has arisen within the Mugdock Country Park team, for a full time full time Assistant Warden post. The post will form part of a project team for Milngavie Reservoirs Partnership between EDC and Scottish Water and will be based at Mugdock but will work mainly within the Milngavie Reservoir site.

Responsibilities include providing clear access routes around Milngavie Reservoirs by addressing drainage issues, vegetation growth and landscape presentation. Tasks will involve maintenance of trees, land, paths and cleaning of structures to create an attractive environment and preserve fixed assets.

Applicants should have a knowledge of estates management, working on listed structures, planned maintenance, responsive repairs and an understanding of issues relating to public access.

The posts are 37 hours per week. Normal hours of work will be 0900 to 1730 although regular evening and weekend working will be required. This typically takes the form of one weekend shift and one 19.00 hour finish per week.

What you will be doing

You will support the employee lifecycle (daily/weekly basis)

As the first point of contact for all HRIS queries (People XD/Core HR), you will deliver excellent customer support to all users and investigate and resolve technical issues.

Assisting with the day-to-day support of People XD entries, enquiries, and requests for reports/MI across all people lifecycle processes.

Working collegiately between the internal ICT team, the People Department, and the Finance Department to ensure the accurate and efficient processing of people related data and information.

Use functional and technical knowledge to provide employees with general guidance and informal training as needed.

Update the system with changes to organisational structure, and support data quality checks to ensure highest standards of data quality.

Support employee self-service and manager self-service functionalities.

Ensure data security and compliance with relevant regulations.

You will support on other cyclical activities (Monthly/Ad hoc specialist)

Responsibility for producing and maintaining monthly analytical reports, at times on an ad hoc basis.

Responsibility for creating, maintaining, and removing system user access and updating current role specific profiles when required in line with our Data Protection and GDPR processes/policies.

Conduct regular audits to ensure data accuracy and compliance.

Understanding and resolving technical issues and updates from the systems provider

You will be our day-to-day lead for system management (Technical)

Maintaining internal database files and tables and developing custom reports to meet the requirements of the business.

Maintain existing system design and integrity such as reference tables, hierarchies, workflows, user defined fields (UDFs) and reporting functionality.

Ability to interpret technical information provided by the systems operator in order to maintain, reconfigure or repair potential issues.

You will also help with organisation-wide deliverables (Pay Award, Audit activity)

Support HRIS Analyst in various large scale remuneration related projects, such as annual pay awards, insurance renewals, pay progression, etc.

About our People and our HRIS

The National Trust for Scotland is one of the country’s leading conservation charities, looking after a diverse range of Scotland’s heritage across the Scottish mainland and islands – more than 120 sites!

Our team of 1,100 employees and 2,500 volunteers carry out an amazing range of roles from archaeologists to accountants, from countryside rangers to curators, from fund-raisers to fire-fighters, and many more.

Within the People XD system, we currently have the following modules: People Management, Talent Management, Insight, and Core Expense, with an outsourced payroll function. 

Who are we looking for?

We would love to hear from you if you are/have:

Analytical mindset with the ability to translate complex data into actionable insights.

Ability to, with confidence and accuracy, handle and manipulate large amounts of data into usable spreadsheets

You will be part of a large HR department, so will require an understanding that the employee lifecycle is an important context for the systems work you will be carrying out.

Primarily you will work independently and manage multiple tasks simultaneously in a fast-paced environment.

Ability to handle confidential information with maximum discretion.

Demonstrates high accountability, attention to detail and ability to work independently.

You will have superior problem-solving, troubleshooting and analytical skills.

Strong interpersonal and communication skills with the ability to collaborate effectively with diverse stakeholders.

We need you to have the following essential skills and experience:

Demonstrable experience of deep use and understanding of at least one HRIS in terms of end-user experience and overall functionality.

Highly proficient in use of Excel, such as vLookups and formulas.

Previous experience working within an HR department.

Demonstrable general understanding of the people management context of HRIS, i.e.: understanding of processes relating to:

Personal information;

Recruitment, onboarding, induction, probationary review, performance review, training and development, and leavers;

Timesheet, annual leave, TOIL, other leave and payroll;

Sickness absence;

Volunteers;

Pay, pension, and benefits.

Demonstrable knowledge of basic data protection legislation and its cross-over into systems data, access/retrieval/deletion/transfer, and security.

KEY RESPONSIBILITIES

Visitor services, admissions, events, catering and retail offer (including ordering, merchandising, sales targets);

Maintain high standards of hygiene in the catering facility and ensure HACCP regulations are adhered to.

Develop catering offer to encourage local trade

Manage Catering stock take and wastage records

Shared accountability for the sites KPI’s

Visual Merchandising and maintaining a high standard of stock display and shop housekeeping

Duty Management and oversight/maintenance of the visitor centre

Laise with garden teams

Membership sales (to targets) and general customer service (individuals, education visits, other groups);

Health & Safety procedures, emergency procedures, and environmental procedures;

Deputising for the Visitor Services Manager on-site and off-site as required (including “duty management” of the wider site to include the car park and gardens).

Ensure the property social media is managed to generate interest, engagement and help drive visitors

Support the informal learning and community engagement / outreach activity

Housekeeping, maintenance and safety and security of the Property and gardens

Liaising with contractors on projects and works on site

Ensuring sites are clear of debris, rubbish etc and that signage is befitting of a Trust property

Public engagement on site whilst carrying out duties

Co-ordination of travel trade and group bookings

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The post holder is responsible for always providing a consistently high standard for visitor care which includes a wide variety of housekeeping duties in connection with the well-being and care of the property. Besides the focus on the area housekeeping the role supports other areas such as admissions, catering, retail, functions and events etc. in response to the needs to the business.

Changeovers in the holiday accommodations.

General cleaning of surfaces (e.g. windowsills, skirting boards and doors) and the vacuuming/cleaning of floors as appropriate and cleaning of the public areas, offices, meeting room, retail, café areas, public and staff toilets and entrances to the Museum and other areas as required.

General maintenance, include things like replacing bulbs, function and event set ups, small DIY repairs.

Contribute to major deep cleaning tasks during certain periods of the years.

Empty and clean bins and remove waste to designated area, including the separation of waste, i.e. recycling, and any other duties which are in line with our green policies.

To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.

To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.

Reporting losses/breakages, wear and tear and repairs required immediately to your line manager.

Wearing correct uniform, name badges, or PPE as required.

Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care;

Report to Line Manager any defects seen which are likely to affect public experience and security.

Only use approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.

Ensure Safe Systems of Work and guidelines are implemented effectively within the role. 

The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.

Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.

Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.

KEY RESPONSIBILITIES

Take responsibility for the propagation, conservation and enhancement of the Garden’s plant collection in accordance with Trust policy and the Head Gardener’s direction.

Manage the propagation areas (including glasshouse, cold frames, potting area and associated equipment) for plant production, to ensure they are efficient and maintained to a high standard.

Ensure compliance with the Trust’s health, safety, and environment policies and procedures, in particular that Branklyn’s propagation activities conform to acceptable standards of environmental protection, e.g. in the use of pesticides or peat free growing media, and in methods of refuse disposal.

Help ensure that all aspects of plant recording, are recorded onto the Trust’s Iris plant records database, and that plant labelling is routinely and efficiently processed.

Support the plant sales area by raising selected “Branklyn” stock and assisting with caring for plant sales stock.

Involvement in practical maintenance of garden areas to the required standards expected by the Trust and for the maximum safety and enjoyment by visitors.

Regularly supervising and working with volunteers and /or students to ensure they deliver required outputs at the appropriate standard, and gain benefit / satisfaction from their activities.

Assist with education and interpretation activities such as introductory talks and guided walks as required.

Be involved in planning, raising and preparing plants for external displays at local horticultural shows.

On occasion, contribute to the review and development of property action plans and operational workplans for the garden.

Foster positive relationships with local communities, promoting the work of the Trust, and actively seeking opportunities to increase Trust membership.

What we want you to be responsible for

Understanding the Trust’s corporate requirements and standards, supporting the Finance & Corporate Services Directorate to ensure it has the correct governance mechanisms in place to fulfil these, and report on these as required. Typical areas are, for example:

Management Support

Business Support to the CFCO, including performing all PA duties.

Travel, events, diary, correspondence and meetings management and communications

Improve the financial performance of the directorate by:

Supporting directorate budget holders in monitoring and controlling their budgets

Providing input into year-end processes, helping to identify and track accruals and prepayments

To provide induction/training/support on the use of the finance system

Assisting with documenting key work-processes, analysing their effectiveness, and supporting team-Leads with their continuous improvement.

Project Management Support

Provide administrative support to PMO and Project Management Group (cross F&CO directorate group)

Assist in development and maintaining of project management documentation and reports

Business Support Improvements and Effcienices

On behalf of and directed by CFCO, conduct concept development around business support initiatives

Identify, lead on, and embed, areas for savings through business process improvements and support delivery

Support development and facilitate the creation of ‘communities of interest’, cross functional teams and ad hoc working groups, promoting a One Trust culture

Compliance & Controls Management

Liaise with FCS teams to produce accurate, consistent reporting on all audit actions.

Ensure FCS compliance with mandatory training

Oversee FCS purchase order compliance – making sure internal controls are in place and procurement and budgetary guidance is followed

Co-ordination of new starter process with line managers on documentation compliance, equipment and induction needs

Monitor leavers to ensure removal from systems and payroll

Health & Safety, Environment Matters

Ensuring personal/delegated compliance with Trust requirements and initiatives relating to H&S, Environment

Stakeholder Management

Upholding high standards of relationship management and collaboration with internal stakeholders (senior management, trustees, technical experts, operational leaders and staff)

How we would like you to achieve this:

We want you to work in a way that is wholly consistent with our stated organisational values.

We want you to be customer-focused, supporting the team to always keep in mind how their activities impact on our colleagues across the Trust, but without losing the integrity and efficiency of processes.

We would like you to build particularly close relationships with the Technology Director, Finance Director, Data Protection Officer, Head of Project Management and Head of Procurement (the Directorate Heads) so that you can encourage and support cross-functional working.

We like to be kept informed so it is important to us that you keep good records relating to your activities, and be able to use this swiftly to produce meaningful management information that can inform our decision-making. You need to be entirely comfortable and confident with creating and delivering engaging reports, presentations, and activities for different internal audiences (from front-line staff to director/CEO/board level, as well as for external stakeholders).

You’ll be a daily user of (in particular) the Trust’s finance system, and of Microsoft products (including Sharepoint for collaborative file sharing).

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant propagation, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;

Demonstrating: self-motivation, organisation, planning, prioritisation, good time management and attention to detail;

On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;

Undertaking other reasonable duties as may, from time to time, be required to ensure the smooth running of the property;

Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

Fostering positive relationships with local communities and organisations and promote the work of the Trust.

SCOPE OF JOB

People Management

Not a line manager but will, on occasion, supervise volunteers and staff under instructions from the Property Management Team.

Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens in South and West)

Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management

Not a budget-holder.

Tools/equipment

Will be a user of driven vehicles such as ride-on mowers and tractors;

Will be a frequent user of powered tools such as Blowers, mowers, strimmers, hedge-cutters;

Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor Services

Welcoming and engaging visitors, enhancing their experience by providing information about Culzean, its geology, natural and cultural heritage, including strong messages around safety and respect for wildlife.

Encourage people to further contribute to caring for Culzean through donating or taking up membership of NTS.

Assist with practical countryside management including litter picks, beach cleans, maintenance and safety checks of visitor infrastructure (including play parks).

Lead and assist with events such as guided walks and talks as appropriate.

Nature conservation

Contribute to biological monitoring programmes.

Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

Assist with the delivery of habitat restoration works within the Country Park including the management of woodland, grassland, heathland and freshwater habitats.

Learning

Lead & assist with educational sessions and other outreach activities on site or to the local community and to communities of interest, including for volunteers.

Marketing & Communications

Enthusiastically promote awareness and understanding of the role that NTS plays in protecting and caring for Culzean and wider work across Scotland.

Regularly update and contribute positive stories to NTS social media and other communication outlets relevant to Culzean.

Livestock Management

Will support the team with feeding and care of the property’s livestock; deer and llama.

Other responsibilities

Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the Safe System of Work, Visitor Safety in the Countryside, and environmental policy and practices, mindful of impacts on people and environment.

Contribute knowledge and experience to projects and management decisions within the NTS Plan for Nature.

Criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults. The role is one for which the duties/responsibilities/accountabilities of the role will require staff to become a member of the Protection of Vulnerable Groups (PVG) scheme.

We are seeking a dedicated and proactive Tour Operations Officer to join our team. The ideal candidate will take charge of the operational side of our tours, to ensure everything runs seamlessly behind the scenes.
This position requires strong analytical skills, excellent communication abilities, and a commitment to enhancing operational processes. As an Operations Officer, you will be responsible for overseeing various operational functions and play a pivotal role in delivering outstanding visitor experience.

Your Key Responsibilities:
• Welcome and Support Groups: Greet tour groups at their starting point, manage check-ins, and follow up with latecomers or no-shows.
• Financial Management: Handle cash transactions, distribute tickets, track expenses, and manage emergency purchases as needed.
• Team Collaboration: Serve as a key point of contact for the Tour Guide Team, ensuring seamless communication and a five-star visitor-focused experience.
• Adaptability and Problem Solving: Respond to extraordinary circumstances such as cancellations, closures, or route changes, while keeping all relevant teams informed.
• Supplier Relationships: Build strong partnerships with local service providers and suppliers.
• Emergency Protocols: Oversee incident response and ensure adherence to emergency procedures.
• Record-Keeping and Reporting: Maintain accurate records and contribute to periodical performance reports.
• Innovative Contributions: Share ideas to improve services, develop new products, and help drive sustainable growth while maximizing sales conversion.

What we’re looking for:
• Excellent organizational skills and attention to detail.
• A strong working knowledge of Microsoft Office.
• Exceptional communication and numerical skills with confidence in carrying out transactions.
• A methodical, logical, and thorough approach to tasks.
• A positive and proactive attitude to problem-solving.
• A team-oriented mindset who also thrives working independently.
• Energy, friendliness, and a helpful nature.
• A passion for delivering a high-quality product and visitor experience.

What We Offer:
• A range of benefits, including ASVA passes (Association of Scottish Visitor Attractions) and paid training.
• Flexible schedules
• An opportunity to work in a dynamic and supportive team environment.

We welcome applications from individuals who are eager to contribute positively to our operations while growing their professional skills within a dynamic environment.
If you’re enthusiastic about ensuring smooth tour operations and contributing to unforgettable experiences for our visitors, we’d love to hear from you.

Apply now with a CV and cover letter to edgar@allstarguides.co.uk.
Applications close at 5pm on 31/01/2025.

Organisation: Muckle Brig Limited
Salary: £12.50 per hour (under review for 2025)
Hours: 40 hours per week over 5 days Monday-Sunday
Location: Port Of Leith Distillery and Lind and Lime Gin Distillery in Leith, Edinburgh

ABOUT US
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

OVERVIEW
2024 was very exciting (and busy) for Muckle Brig. We witnessed the beginning of production at Port of Leith Distillery, the home of our single malt whisky and the UK’s first vertical distillery, situated in the historic whisky district of Leith. We continued to build on our successes at Lind & Lime Gin distillery, where we make our award-winning gin, and have welcomed thousands of guests from around the world to both sites. We’re looking forward to achieving even more in 2025.
The Leith Export Co (LEXCO) is our trading arm. It serves as the online shop for The Port of Leith Distillery and Lind & Lime Gin, and the physical retail spaces at both of those distilleries. The LEXCO retail area sits on Level 6 of our incredible building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh. This is the second LEXCO outlet; the first being at our Lind & Lime Gin Distillery. We think it’s one of the most exciting retail spaces anywhere.
That’s where you come in.
We’re looking for a passionate, super friendly, outgoing and enthusiastic Retail Assistant with excellent multi-tasking skills to join our whisky, gin and people-loving Retail Team.
As a LEXCO Retail Assistant, you will be the face of LEXCO retail.
Our distilleries are fun, fast-paced, diverse environments to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.
Duties include:
• Provide excellent customer service.
• Be responsible and proactive.
• Actively up-sell products through in-depth product knowledge and excellent customer engagement to maximise sales.
• Have a flexible approach to working hours and days, including working weekends and Bank Holidays as appropriate.
• Maintaining cleanliness and presentability of the retail area.
• Assisting with guests needs as required to ensure an excellent experience.
• Assist with weekly and monthly stock takes of retail stock.
• Fulfilling online retail orders for collection and posting.
• Adhering to Muckle Brig Ltd.’s quality standards including wearing of uniform.
• Adhere to Muckle Brig Ltd.’s Health, Safety and Environment policies and guidelines.
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO.
• Other tasks as required.
Skills & Experience:
You are a superb communicator with an enthusiastic and flexible approach, with the ability to adapt to any situation. You can create a fabulous atmosphere for all our guests. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience.
• Enthusiastic and confident, warm, friendly and the ability to work within the team, with minimal supervision to a high and safe standard.
• Positive, can-do attitude.
• Ability to adapt to customer flow while maintaining excellent service quality.
• Excellent front of house skills.
• Demonstrable time management skills and the ability to prioritise tasks.
• Previous experience working in retail or within the drinks industry would be advantageous.

BENEFITS
• 20 days holidays per year pro rata + public holidays.
• Employee discount scheme.
• Full training given with CPD opportunities ongoing.
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required.
If you are interested in joining the team, please email your CV and cover letter to bryony@mucklebrig.com