Full Time

Marketing Communications Business Partner – Internal Communications (Fixed Term)

Ref: GLA12381

Marketing Communications Business Partner – Internal Communications

Glasgow Life is seeking an experienced internal communications specialist. As Marketing Communications Business Partner – Internal Communications, you will be joining our in-demand Marketing Communications team with responsibility for strategic internal communications and colleague engagement. This is a full-time, fixed-term contract for a period of two years.

About Glasgow Life

Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation.

About our Corporate Services

As Marketing Communications Business Partner – Internal Communications, you will be joining Corporate Services. This includes Marketing and Communications; Business Support; Infrastructure and Finance. HR; Retail; and Procurement and Development are also part of this. These teams undertake a wide range of roles to keep Glasgow Life operating smoothly as a first-rate charity. From creating compelling messages about our work, to providing insights which help shape strategies. Corporate Services oversees the operation of more than 100 venues across the city, supporting our frontline colleagues, accounting for millions of pounds, and bringing income into Glasgow Life through our shops.

The role
As Marketing Communications Business Partner – Internal Communications, you’ll be an integral part of the Marketing Communications team leading the delivery and ongoing review of our internal communications strategy. Reporting to the Communications Lead and working within the Communications team, you will develop strategic and tactical internal communications activity to enhance awareness of Glasgow Life’s business objectives and ensure colleagues across our charity feel informed, connected and engaged. Within the Marketing Communications team, you will work in an open, dynamic and collaborative environment alongside colleagues who take pride in their company and output.

The candidate
We are looking for a candidate who is:
• An exceptional communicator with demonstrable experience of developing and leading integrated, multi-platform internal communications strategies and campaigns, preferably within a large, multi-site organisation.
• An excellent writer with a passion for storytelling as well as knowledge of internal communications best practice and emerging trends, platforms and channels.
• Able to turn complex and technical information and language into compelling messaging and content that boosts colleague engagement and embeds a positive internal culture.
• Able to work autonomously and collaboratively: building trust with colleagues and stakeholders, providing credible and authoritative communications advice, and influencing senior leaders.
• Able to interpret data and insights to measure the effectiveness of communications and inform decision-making and content planning.
• A critical thinker: demonstrating excellent business judgement with the ability to weigh competing priorities and solve problems quickly and effectively.

  • Accurate when completing tasks with excellent attention to detail and first-class planning and workload management skills.
    • Able to deliver at a strategic level with demonstrable experience in budget management, performance reporting and team leadership.

You can read the full person specification for this role under the ‘Job Attachments’ section, via the link below.

This role is working 35 hours per week, Monday to Friday, and our office on Albion Street has great links to public transport and parking nearby. Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working. We believe in the transformational power of the services, programmes, events and experiences we provide for the people of and visitors to Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Important dates

The closing date for applications is Sunday 1 September and interviews are provisionally scheduled to take place w/c Monday 16 September.

Under the Local Government and Housing Act 1989, this post is politically restricted.

This post is temporary for a period up to 2 years – working date of 31/10/2026.

If offer is made to internal employee (Glasgow Life or Council Family), at the end of the temporary period, eligible employees will have a right to return to a role of their substantive grade within the council family as a minimum. Employees are required to inform their current manager prior to submitting an application.

Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year

  • Membership of the Local Government Pension Scheme
  • Discounted Glasgow Club membership and money off in our museum shops and online store
  • Option to buy extra annual leave
  • Cycle-to-work scheme
  • And much more!

Please note that Glasgow Life, as an Arms-Length External Organisation (ALEO) of Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts. For more information, visit https://www.glasgow.gov.uk/jobevaluation

Diversity matters at Glasgow Life

We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. You can read more about our commitment to equality and diversity on our website at https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/marketing-communications-business-partner-internal-communications-fixed-term-391734

Closing date is 11.59pm on Sunday 1st September 2024

Information is available in alternative formats, on request.

Retail Assistant

We are looking for dynamic, customer focussed team members with relevant sales oriented experience in a fast moving retail environment. Camera Obscura & World of Illusions is a VisitScotland 5-Star rated visitor attraction consisting of Camera Obscura presentations, Rooftop Terrace, exhibitions, reception area and gift shop. The job of a Retail Assistant at Camera Obscura involves interacting with and serving customers, using tills, cash handling, replenishing stock in our gift shop, dealing with deliveries, assisting in maintaining adequate stock levels and processing orders from suppliers.

What we are looking for in our staff:
– Someone who is outgoing, smart, reliable and flexible.
– A friendly and helpful personality, with the ability to provide exceptional customer care.
– Excellent communication skills including clarity of spoken English.
– Experience in a retail or tourism environment.
– Good selling skills.
– Good local knowledge.
– An ability to work well as part of a team.
– Availability to work at weekends and over public holidays.

Please send your CV to shop@camera-obscura.co.uk

Exhibitions Manager and Curator

The Exhibitions Manager & Curator is a key position at Dovecot responsible for all exhibition and tapestry collection activities. You will oversee and manage the realisation of exhibitions and the display of new commissions with artists, lenders and museums and galleries. In this pivotal role, you will lead on the delivery of each part of the public programme from concept to installation, communication and reporting, delivering a high-quality experience for visitors and partners in line with the organisation’s strategic aims. As a key member of the Dovecot team, you will connect across the organisation, liaising with colleagues in weaving, marketing and commercial operations. You will line manage the Exhibitions and Collection Coordinator and manage relationships with exhibition partners, clients and contractors to deliver the exhibition programme. You will play a key role in helping Dovecot reach a wider audience so you must be a confident and articulate ambassador for their work. Dovecot is committed to equality of opportunity for all staff and applications from individuals are encouraged. Regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships – we would like you to join us.

How to apply
If you are interested to work with us, please review the job description attached and submit your CV and tailored Cover Letter to recruitment@dovecotstudios.com, to receive more details. Position available until filled.

Examples of what we expect in an application can be found here. IMPORTANT – Please submit your application documents in the format of [Your full name] CV and [Your full name] CL. Please link any online portfolio work in your CV or Cover Letter. Please state a) your availability and b) relevant experience and demonstrate how your skills match the specific requirements of the job description. Successful candidates must, by the start of employment, have permission to work in the UK.

It is anticipated interviews will take place on 24 September 2024

Painter

Thank you for your interest in the post of Painter with Historic Environment Scotland, based at St Ann’s Maltings, Holyrood. This is a permanent and pensionable appointment.

The successful applicant will assist the Monument Conservation Unit (MCU) with the day-to-day painting and decorating works to monuments based within the region.

Joiner

Thank you for your interest in the post of Joiner with Historic Environment Scotland, based at St Ann’s Maltings, Holyrood. This is a permanent and pensionable appointment.

You will be involved in planning and organising minor joinery repairs within the Edinburgh region. This could range from replacing slip sills to the repair and maintenance of sash and case windows.

Office Administrator

We are seeking a dedicated and detail-oriented Office Administrator to join our team on a temporary basis for 6 months, with the potential for the role to become permanent. This role encompasses the responsibilities of a Membership Officer, along with managing organisational mailboxes, responding appropriately to customer emails, answering telephones, and assisting the Accounts Administrator as needed.

The Office Administrator will play a crucial role in managing our membership database, enhancing member communications, producing a members’ newsletter, and maximising Gift Aid revenue for the Trust. This role is pivotal in ensuring our members have an enriching and engaging experience while supporting overall office functions.

Visitor Services Assistant – Estates

JOB PURPOSE

This job is necessary to help the National Trust for Scotland properly care for the cultural landscape and natural heritage of the busy Culloden Battlefield & Visitor Centre, through directly carrying out skilled estate maintenance work including path maintenance, caring for the conservation grazing herd and scrub clearance. As part of the Culloden Cluster the Estate team also supports Abertarff House and Hugh Millers Birthplace Cottage.

The Estates team play a pivotal role ensuring that the Culloden Conservation Management plan is realised and that we ensure safe access for over 300,000 visitors per year.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensuring a high standard of health and safety practice is followed while undertaking practical maintenance and conservation at Culloden Battlefield.

Ensure you follow all relevant and appropriate Health and Safety Risk Assessments and activity procedures.

Complete all relevant Health, Safety and Welfare logs relevant to your work and ensure compliance with COSHH

Assist in delivery of all operations to ensure, where relevant and practical, the property is managed to reduce risk to the visiting public.

Have an awareness of specific environmental risks relevant to working on the property, e.g. Lyme’s disease.

Carry out essential estate maintenance to a high standard – this will include

Small scale repairs to fences, benches, gates and other countryside furniture

Using and maintaining equipment including fencing tools, brush cutters and woodchippers

Day to day care of the conservation grazing herd including cattle, goats and horses.

Undertaking conservation work while following guidelines and regulations around scheduled monuments and archaeological sites

Interacting with visitors at the site to communicate key visitor safety messages and act as a positive ambassador for the site and the NTS

Work with and supervise volunteers in a safe and responsible manner helping them to maximize their input to the work needed at the site and their enjoyment of the experience

Work across the Culloden Cluster supporting Abertarff House and Hugh Millers as necessary

Support community engagement projects and ecological surveys on site to improve landscape management

Head of Europe (whisky and spirits sector)

HEAD OF EUROPE: a new senior leadership role, responsible for the overall strategy and leadership of our European business

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***no agency contact***

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

We appreciate and value your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Setting the scene

It continues to be a very exciting time here at Ian Macleod Distillers (IMD) and our business continues to move from strength to strength… you could say just like one of our own fine single malts! Due to our evolving commercial strategic vision, we currently now have an exceptional but rare to the market, opportunity for a senior sales and marketing expert to join us as we continue our exciting period of change and evolution.

Our newly created role of ‘Head of Europe’ will be the leadership driving force for our Ian Macleod portfolio across the region. We are now looking for a senior leader who will be responsible and accountable for the overall strategic direction and delivery of our very important European business. This role reports directly to our Head of International and is a significantly important commercial leadership role for the region with additional people management and leadership accountabilities. As a senior leader, this role will be responsible for formulating and executing the strategic vision for the region, implementing core commercial growth and marketing strategies, all the while aligned hand in glove with our Ian Macleod Distillers’ overall global vision.

Our new role will have overall accountability for our European P&L with a strong emphasis on positive and value add relationships with distributors. Successful measures for effective leadership in this role will be the adoption of a healthy, balanced and commercially positive ‘sell through’ approach, working closely with our key partners to foster ongoing positive relationships, helping build knowledge of our brands and supporting the in-market distribution growth and execution of our brand plans. This new regional head of role will be critical helping shift the dial and sharpen the lens on improving our ability to successfully maintain, harvest and grow our in-market sales and brand execution.

Our Head of Europe role will be the main driving force behind the future growth of Ian Macleod brands in the European market. We expect the successful candidates to be able to quickly and effectively deliver significant sales and positive brand development, achieved through authentic and commercially viable distribution partnerships and successes while maintaining integrity, professionalism, and family-rooted business values.

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Our ideal candidate

Our ideal candidate will be a true and authentic leader, someone who is an exceptionally strong and professional relationship builder and who is a strategic visionary. We are also looking for someone who is highly experienced and successful in sales, business development and marketing especially in the whisky and spirits sector, and within the European markets operating through third party distributors. We too are looking for candidates with proven ability to develop and execute strategic leadership, along with previous responsibility for P&L within the spirits sector. Highly developed commercial awareness, in particular, understanding margins, revenues and how to influence financial business health are all extremely important. The successful candidate will lead a small team and also be able demonstrate strong abilities to hunt down new business opportunities, and farm and nurture existing distribution to optimise rate of sale.

We expect the Head of Europe to be the driver and influencer of positive change, inspiring and engaging a team of multi discipline and skills across sales, ambassadorial and marketing functions, effectively communicating and collaborating across departments to create a high performing, dynamic, energetic and passionate team.

We are looking for a charismatic, gregarious and a consummate professional with a high level of customer empathy, obsessed about people engagement, development and leadership, fanatically goal oriented and impeccably honest and true. Our ideal candidate will also be someone who can work collaboratively. Being a self-motivated, hungry, and a self-starter with a proven track record of exceptional results within the spirits industry, and the ability to build and maintain value add relationships, with an aptitude for selling through distributor arrangements are all key. We too will be looking for candidates to have a solid commercial network across the specific region and be exceptionally comfortable working at pace, with agility and with flexibility in a curious, accountable and proactive manner. It is a hugely exciting opportunity to be at the forefront of Ian Macleod’s international business development, significantly contributing to the positive and dynamic commercial outputs of sustained, long-term, success across the European region.

Our new role will no doubt challenge even the most confident of senior leaders, but the personal and career satisfaction you will gain from continuing to build and evolve a successful European business channel here at Ian Macleod Distillers, will drive and spur you on to continue to challenge yourself and your team and keep bringing in the right results time and time again.

This role is remote based.

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Next steps…

If after reading through, you feel that this opportunity lights a fire, then we would love to hear from you! Please remember that you will need to clearly demonstrate how your skills and previous experiences are a perfect fit to what we are looking for. If you have all of what we are looking for combined with a positive, fun and engaging personality and attitude, then do get in touch!

To apply for this opportunity, head over to our careers website which can be accessed below. You will then need to create your own recruitment account with us and submit your application and CV. Along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for! Your cover note is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out.

***no agency contact***

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Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

Retail Shop Officer

V&A Dundee is Scotland’s design museum, and our mission is to inspire and empower through design. Our retail tagline is ‘Inspirational design curated in Scotland’.

We champion designers and our retail business is a platform for Scottish and international designers alike. To fulfil our vision and become a more sustainable organisation for the long term, we plan to grow and diversify our income and maximise commercial opportunities to support our public-facing design programme.

To achieve this, we want to build a destination design store, onsite and online, growing traffic and sales nationally and internationally, with the intention of becoming a platform for great design and a place to celebrate designers from Scotland and around the world.

Working in close collaboration with the Retail Manager and the Retail Stock Officer, this key role will look after our physical shop to meet our KPIs and commercial targets. Reporting to the Retail Manager, the Shop Officer manages the day-to-day running of the retail space and shop at V&A Dundee, focusing on delivering a truly exceptional retail experience. The role works daily in the shop to maintain excellent service, great sales, strong conversion rates and average transaction values to meet our sales plans.

The Shop Officer is responsible for day-to-day shop management, monitoring daily KPIs, foreseeing potential issues and viable solutions, making appropriate recommendations, and developing and implementing actions as necessary.

Accountable for coaching and mentoring our Retail Assistants to improve selling skills and service levels, alongside shop presentation and replenishment.The shop officer manages their team’s schedules to include and deliver all E-commerce fulfilment.

To view the full job description please click view on website below.

Visitor Services Assistant – Collections Care

To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure. Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property. The post holder will be part of a wider team of employees and volunteers, helping to support the property where necessary.

The role is 40 hours worked over 5 days per week and will include weekend and evening working to support events and property tour program.

A driver’s licence and access to vehicle is preferred due to the location and accessibility of the property.

KEY RESPONSIBILITIES

To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor of Collections Care in line with current NTS best practice standards:

To assist with the organisation and supervision of the movement of objects under the direction of line mangers.

To be systematic and methodical in record-keeping, documentation, and any other administrative needs of the job in accordance with NTS policies.

To help identify those items at risk or requiring specialist attention/remedial conservation and bringing to the attention of the Regional Conservator for Edinburgh & East.

To undertake housekeeping tasks to ensure standards of care are maintained within the property.

To undertake necessary cleaning of non-collection areas and associated buildings, meeting the standards agreed by line managers.

To liaise, under the direction of the VSS Collections Care, with any contractors working onsite to ensure the collections physical security and those working do not contravene Health and Safety legislation.

To be vigilant at all times to the presence and condition of all historic interior surfaces, decorative elements and collection items in situ and to report accidental damage to the collections management team.

Visitor Services / Events

Ensuring site is ready to open and welcome visitors by the set opening time.

To aid property staff and cluster collections care staff in creating and providing specialised public tours and events of the property.

To assist with the set-up, stewarding and breakdown of events in liaison with your line manager.

Collection’s conservation engagement through participating in public programmes such as Conservation in Action, to promote an understanding of preventive conservation and collection care works.

Work with collections care volunteers and take an active role in staff and volunteer training in liaison with your line manager.

To support staff and volunteers in the seasonal running of the property, when required, by welcoming visitors and undertaking administrative duties to ensure the delivery of a continuously high standard of visitor care.

To provide information to visitors about the site, its history and collections, events and tours.

To promote the National Trust for Scotland brand via the membership scheme, events and promoting other NTS properties.

Health and Safety

To use personal protection equipment as provided and directed by your line manager.

To ensure the site meets with Health and Safety legislation in liaison with your line manager.

This job involves good manual dexterity, lifting and carrying heavy materials and collections, working at height and the use of ladders & scaffold towers.

Property Administrator

This is an exciting and interesting role which contributes to the smooth and efficient running of one of the National Trust for Scotland’s busiest visitor attractions Mackintosh at the Willow

Through the provision of administrative support and excellent customer service, you will act as the first point of contact for internal and external enquiries, play a key role in team communications and coordinate many other property processes and systems.

The role requires positivity, flexibility, strong organisational skills and an attention to detail, with responsibilities covering finance, and public-facing activities.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Coordinate income reports and cash-handling processes for Mackintosh at the Willow, including weekly sales and visitor statistic recording, and the reconciliation of tills and petty cash, plus additional monthly and year-end activities.

Become a super-user of the Trust’s online finance management and purchase order/invoice system, providing ongoing support and advice to other team members, and liaising with the NTS finance team to investigate issues as they arise.

Contribute to clear internal communication and team cohesion across the properties by sharing important messages, news, and policy updates, as requested, through a variety of channels, including emails, shared calendars, staff notice boards, and arranging and recording team meetings/action points.

Provide excellent customer service as the first point of contact for enquiries and correspondence from colleagues, visitors, local community, partners and suppliers via mail, email, telephone, social media, and other online platforms.

Support event, travel trade and venue hire & education activities – including the set-up of online bookings via Eventbrite, hospitality booking system and email. Assist in the coordination of events on site.

Work closely with the Operations Manager, General Manager and Heads of Department on establishing and maintaining strong, consistent administrative routines – from enforcing office housekeeping standards to the replenishment of supplies like stationery, first aid kit and uniforms.

Collate and process new Membership forms onto the NTS portal.

Assist with gathering photo and story content for marketing purposes, helping schedule social media posts and ensuring our on-site information posters and resources are kept up to date.

Oversee the property’s electronic and paper filing systems and archives to ensure they are organised, easy to navigate and meet the requirements of data protection legislation (GDPR) and the Trust’s data retention policy.

Support the cyclical update of property health & safety systems, including notifying team of risk assessment review dates and compliance record-keeping.

Offer a flexible administrative service to all managers and their teams as required.

Support Operations Manager, VSMs and HODs with compliance record keeping for the property

Assist with general visitor services departments to provide relief cover, including catering & hospitality, retail, housekeeping, admissions, and events as required. Full training will be given across each area.

Visitor Services Supervisor – Food and Beverage

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Offer excellent customer service and ensure all members of the catering team do the same.

Delivering high standards and a consistently warm welcome within the catering department

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Catering operation

Plan, prepare, cook, and present food of the highest quality and standard.

Ensure that food is prepared and served in a timely manner.

Lead with menu development ensuring presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage, and wastage control.

People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Prepare catering rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team

Instill a Health & safety and Environmental health culture throughout the catering operation

Finance Management

Share responsibility for achieving the catering budget together with the F& B Manager

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.

Supervise daily café till operations and perform end-of-day income reconciliation

Assist the F&B Manager with menu costing and stock-taking.

You may have delegated tasks within other departments, and you will understand and help deliver the overall property business plan

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Performance indicators and targets

Weekly, monthly and annual sales and cost of sales targets

Food compliance standards and record-keeping

Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems

Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.

EPOS tills and chip and pin machines.

Fully equipped commercial catering kitchens.

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