Full Time

Visitor Services Assistant – Collections Care

PURPOSE OF THE ROLE

To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property.

KEY RESPONSIBILITIES

As directed by the Visitor Services Manager to carry out a wide range of collections care duties including:

In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.

Ensure all public areas are kept clean and tidy.

Work with your line manager to allow visitors to interact directly with the objects on display whilst ensuring that their condition is monitored and maintained.

Keep up to date and accurate conservation records.

Help to ensure the NTS Integrated Pest Management regime is in place and monitored.

Help to ensure Emergency Plans and related equipment is up to date

Work with conservation volunteers and take an active role in staff and volunteer training in liaison with your line manager.

Work with other staff to plan and deliver ‘conservation in action’ programmes and other public engagement activities and, where relevant, contribute content to social media.

Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.

Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.

Support the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport

To actively feedback visitor comments to develop and improve conservation and visitor experience.

To assist with the set-up, stewarding and break-down of events in relation to collections.

To ensure the site meets with Health and Safety legislation in liaison with your line manager.

To use personal protection equipment as provided and directed by your line manager

To maintain excellent standards of site and personal presentation at all times, working with other Property staff, the Regional Team and contractors.

Assist with collections care at other cluster properties, if required.

Catering Operations Manager – R&A

Eden Scott is delighted to be working in partnership with The R&A who promote professional championships including The Open, The Senior Open and the AIG Women’s Open, elite amateur events, international matches, and rankings.

The R&A, through R&A Rules Ltd, governs the sport worldwide, outside of the United States and Mexico, on behalf of over 36 million golfers in 144 countries and with the consent of 158 organisations from amateur and professional golf.

An exciting opportunity has now arisen for a dynamic and experienced professional to join the R&A in a newly created role, that of Catering Operations Manager.

This role will lead on the annual planning, logistics and implementation of catering operations for the Championships, collaborating with internal and a wide variety of external stakeholders. You will facilitate the delivery of catering operations at the championships to an industry leading world class standard, in line with agreed tolerances, departmental and organisational aims and evaluate all services, contractors and working processes through the creation of meaningful data that is then used to positively influence future strategy.

Key responsibilities:

Lead on the planning, scoping, and management of catering operational delivery of the championships, over a 12–24-month period, in liaison with a variety of internal and external stakeholders to deliver catering operations that lead the industry.
Collaborate with the functional leaders of catering and staging and work within the delivery team on the creation and design of internal operational layouts for the various structures and catering facilities onsite. Working closely with internal and external stakeholders, making recommendations and site layout decisions as required.
Lead on the appointment of caterers, when required, including the management of tender processes and associated legal/contractual agreements.
Manage all staffing requirements pre-during and post championship this includes partnering with internal and external specialists to ensure that appointments are made, induction and all trainings are completed in line with organisational, brand, and statutory requirements that allows effective catering delivery and leverages net promotor scores.
Oversee all catering requirements and menu design, ensuring the catering provision meets the requirements for the wide variety of championships consumers (e.g. players, spectators, hospitality guests, VIPs etc.).
Manage the appointment of external contractors to deliver the catering infrastructure and interiors build and de-rigging phases with approval, scope new contractors, negotiating terms and scope of works when necessary. Work with the delivery team onsite at host venues to direct, oversee and supervise the extended catering infrastructure build and de-rigging phases, and through effective collaboration and detailed planning ensure all contracted work is completed to the agreed schedule, on budget and in line with relevant Health and Safety and other legislation. Act as an escalation point for contractors when operational issues arise and for any operational issues during the championships.
Build and maintain close working relationships with stakeholders across the business, primarily but not limited to the Commercial Hospitality, Partnerships and Staging teams, external multi agency partners and host venues to ensure the coordinated delivery of the championships’ strategy.
Lead planning meetings with external suppliers/contractors/partners and internal stakeholders, where required and onsite at host venues throughout the planning phase, following up on resulting actions and preparing minutes / planning documents.
Be the point of escalation for catering operations issues at the championships, where required, providing expertise and resolving simple to complex queries, escalating where appropriate to the Head of Catering Operations, internal or external stakeholders.
Support line and senior management in the review and evaluation of catering operational delivery, proactively identifying opportunities for continuous improvement. Provide relevant recommendations to contribute to the development of the long-term Championship strategy, associated goals and operational plans.
Applying candidates must have the following experience:

Significant experience working in a major event catering environment ideally for an established event caterer and preferably with greenfield site experience.
Strong project management skills and/or a project management certification
Strong project management skills
Experience in a similar role liaising with high profile individuals, service providers, contractors and managing customer experiences.

This role can be based on a hybrid model, commutable to their St Andrews office on average three days per week, this role will also involve occasional travel within GB&I and will involve being away from home for short periods of time throughout the year.

Salary indicative of the caliber of candidate they seek with generous company benefits.

Eden Scott is working exclusively with The R&A, so to be considered for this exciting opportunity with a truly iconic employer, please submit your CV online and for an informal chat or to receive the full role information pack and job description please call Sally on 07776 662506.

Collections Care Assistant

PURPOSE OF THE ROLE

As a Collections Care Assistant, you will be responsible for the planning and day-to-day care of collections, along with managing reactive situations and support with long term planning at (insert property name)

The post holder will be responsible for ensuring that best preventive conservation and collections care practices are followed through the implementation of an effective collections care regime in line with Trust policies and procedures.

The role will include engaging with visitors about the collection care work of the National Trust for Scotland when undertaking cleaning activities in the house but also work with events team to develop collection based educational events for children and adults.

The post holder will also work closely with the function and event team ensuring all functions and events are operated in such a manner as to minimise risk to the collection without compromising the event itself.

The post holder will be part of a wider team of employees and volunteers, helping to support the property where necessary.

KEY RESPONSIBILITIES

The Collections Care Assistant is responsible for a wide variety of duties in connection with the care of the property. These duties involve the correct handling and conservation-cleaning of the collections following best-practice at all times and general housekeeping duties throughout the House and other buildings.

Specific duties include:

Manage Integrated Pest Management, Environmental Monitoring & Control Systems, Housekeeping Plans and collections handling and protection, collections management processes; proactively action reported recommendations for treatments and improvements.

Carry out conservation cleaning of collections including conducting a deep clean over the winter period.

Member of the properties senior operational team assisting with duty management cover.

Recruit and manage a volunteer collections team.

Develop new specific volunteering roles within the collections team such as textiles, storage, research, and visitor engagement.

Create and lead on a regular events schedule for collection themed events, showcases and workshops.

Develop educational opportunities for all ages through children’s activities, specialised workshops and interactive tours.

Work with external educational and community groups to create specialised events and grow visitor numbers.

Grow and improve current interpretation of the castle’s history and collection.

Working closely with the regional conservator to carry out remedial conservation on the collection.

Provide training to staff on safe handling of collections, information relating to collections and relevant historical information.

Lead on the use of Trust systems to monitor the condition and security of the collections and interiors across the cluster ensuring any damage, deterioration or threats to the collections are promptly reported and mitigated.

Lead on the collections care aspects of functions, events, filming, building works and general visitor experience improvements across the cluster. Work with other property team members to ensure that the care of the collections and interiors is not compromised.

Work closely with the Regional Conservator to improve and develop the collections care and preventive conservation practices across the cluster and to assist in remedial conservation as required.

Work closely with the Regional Curator to assist with the presentation, interpretation and access to collections and interiors.

Work closely with the Collections Services Team, to ensure that the Trust’s object movement and location audit procedures are maintained, updated, and adhered to so that location inventory information remains accurate. Completing room audits and ensure condition checks are carried out.

Work with the regional curator to update records, improve visitor experience through the layout and interpretation of the collection.

Work closely as required with the Trust’s Registrar (Loans & Disposals) to ensure the safe management of all long loans in and temporary loans in and out of properties in the cluster;

Liaise with the Trusts Archivist to conduct research and to maintain and care for the property archives.

Develop knowledge and understanding of the collections and be a passionate advocate for widening access and engaging visitors;

Work with the wider estate to create a holistic and richer visitor experience.

Visitor Services Manager

The National Trust for Scotland is passionate about Scotland’s heritage, we are here to make a difference to what makes Scotland so special. Brodick Castle, Gardens & Country Park comprises of gardens, woodlands and waterfalls, a grand baronial castle and estate, and Woodland café, park café, gift shop and holiday lets. Set in the picturesque town of Brodick on the Isle of Arran, Brodick Castle is Britain’s only island country park. This heritage site attracts visitors from far and wide so as Visitor Services Manager (VSM), you will be someone who enjoys a varied and dynamic working environment.

As Visitor Services Manager you will be responsible for supporting the operational leadership, optimisation of property facilities and services and the smooth running of the property, gardens and country park. Specific areas of responsibility include:

People Management of Staff and Volunteers.

Financial Sustainability.

The Conservation of the property and its contents.

Promotion of heritage related to the property.

Visitor enjoyment.

The National Trust for Scotland prides itself in visitor service excellence, therefore, the Visitor Services Manager will have a passion for customer service and visitor experience to ensure staff and volunteers exhibit high levels of service for our visitors. This extends to all areas of Brodick Castle, Gardens and & Country Park.

JOB PURPOSE

The Visitor Service Manager is a hands-on role, supporting the Operations Manager to ensure close collaboration between operational teams and central teams, namely, retail, membership, collections conservation and curatorial. The Visitor Services Manager has first line responsibility for all retail sales, admissions income, Food and Beverage sales, NTS membership and visitor data at Brodick Castle as well as the care for Brodick Castle and collections.

This includes supporting the Operations Manager to ensure the highest standard of service and experience is offered to our visitors through all responsible areas. The post holder will lead retail, hospitality/events and membership teams to exceed sales budgets through exceptional customer service training, merchandising, upselling and experiences. This role will also lead a team looking after the Castle and its collections, supporting the curator and conservator to ensure the highest standard of collections care is delivered and engage with our visitors through written and people led interpretation.

The Visitor Services Manager will ensure that all managed departments are safe, secure, clean and comfortable environments in which staff, students, and volunteers can effectively work, and visitors can enjoy. Weekend working is required, and the post-holder will be expected to work flexibly, taking time off in lieu, in accordance with Trust policy.

As a key member of the wider management team at Brodick Castle the role will work with the team to deliver an overall visitor experience strategy, promoting good communication across the property and a joined-up service provision. This role will be part of the property leadership team and will act as Duty Manager for the property on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Retail and Membership

You will be responsible for setting and achieving stretching budgets across visitor services departments as well as food and beverage/events and key KPI’s.

You will effectively plan and grow income and profitability as well utilising NTS tools to control costs.

You will develop business plans across visitor services departments, food and beverage, key KPI’s and castle/collections, ensuring teams have exceptional product knowledge and the skills to deliver amazing days out.

You will monitor results regularly and take necessary action to achieve budgets, working with central support teams when required.

You will create a great environment for your team of staff and volunteers to work.

You will develop and coach teams, driving strong performance through setting clear objectives.

You will lead a culture of amazing service and will monitor through regular reviews.

You will maintain the highest level of visual merchandising.

You will lead and advocate for a culture of amazing customer service and experiences.

Fundraising Operations Executive

JOB PURPOSE

The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built and natural heritage under its care.

The specific purpose of the role is to support the development and implementation of fundraising operations to help maximise fundraising income, improve efficiency across all income streams and assist the wider team in terms of financial, data and process support.

You will work with colleagues within the fundraising team, the wider teams within the Audiences and Support Directorate and with teams across our charity to build a culture of philanthropy and ensure fundraising best practice. You will also work with appointed agencies which provide outsourced support to the Fundraising function and play a key role in database and administrative support.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Working within the Fundraising Operations team, you’ll;

Data/CRM

Work closely with the Fundraising Operations Manager on data management tasks including CRM testing, data imports and exports, producing segmented lists for fundraising communications, and reporting.

Prepare and maintain fundraising-specific CRM guidance documentation and provide training to the fundraising team and external response handling teams.

Contribute to the implementation and improvement of data protection compliance and raise any issues regarding the team’s outputs.

Finance

Manage tracking of expected income across the team and with Finance.

Co-ordinate and manage procedures for incoming donation processing, working with the Fundraising Operations Officer and Supporter Care Team in-house, and through our outsourced agency.

Work with the Fundraising Operations Manager and Finance colleagues to ensure accurate and timely reconciliation of all fundraised income.

Record and report on team expenditure, including management of purchase orders and leading on enquiries.

Assist the Fundraising Operations Officer with regular CRM and finance processes, particularly during peak periods.

Policies, processes & projects

Create and maintain Fundraising Administration processes and toolkits demonstrating initiative by making recommendations for process improvement.

Support the implementation of third-party platforms and new technology for use within the fundraising team.

With Fundraising Operations Manager, advise on and plan support for fundraising initiatives and products to ensure efficiencies and effectiveness of income generation activity is maximised.

Manage the Fundraising Team planner and co-ordinate Fundraising activity across the Directorate planner, co-ordinating team input to directorate wide activity including website and content requests.

Co-ordinate and organise team meetings.

Work on project-based activity which will help improve efficiencies across all fundraising practice.

Supporters & Suppliers

Work with the Giving Campaigns and Products Executive to develop and maintain a toolkit of compelling fundraising materials and guidance for use at properties and by third-party fundraisers.

Be responsible for day-to-day supplier account management.

Often be first point of contact for donor enquiries, via phone, email and mail and must be able to communicate with supporters in a positive, proactive and professional manner which best represents our charity and the power of philanthropy.

Other

Maintain and enhance personal knowledge, skills and networks by playing an active role in the appropriate professional bodies and internal organisational groups.

Have a flexible approach, with a willingness to work non-traditional hours and be available to travel in the UK.

Heritage Planner

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide advice and guidance on the developing of planning products across a range of Trust properties.

Facilitate planning sessions with a range of staff to support robust discussion making, enabling consensus of understanding of significance and direction of change at each site.

Perform an editing role to ensure consistency in style, robustness, format and accessibility of language of plans. This may involve challenging and providing a ‘critical eye’ perspective across a range of functions and disciplines, some of which may be unfamiliar.

Develop, deliver and facilitate training sessions and material to support planning activity across all regions, working collaboratively with staff to ensure the material is tailored to relevant subject matters.

Where required, commission external consultancy support working within standard procurement policy and guidelines. This will include development of briefs, tendering, appointment, overseeing activity and sign off.

Where required, undertake research to support planning activity, primarily through internal documents and archival reports.

Work with external partners and stakeholders to build upon existing professional networks, keeping abreast of current work by peer organisations and development in international standards, and reviewing best practice from around the globe.

Carry-out any essential administrative tasks as required; e.g. procurement of suppliers, contributing to monthly reports, arranging monthly team meetings, etc.

Visitor Services Supervisor – Food and Beverage

Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.

Previous experience would be advantageous, but is not essential, as full training will be provided.

We would love to hear from people who can interact with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories.

The role is varied and covers everything for taking orders to serving food and drinks to our customers, being the best barista or a hot-shot ice-cream scooper, but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge, following best working procedures and taking pride in everything we do.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Line management of Visitor Services Assistants and volunteers

Duty management and oversight/maintenance of the property

Manag stock and orders within assigned budget to maximize income and meet budget targets.

Welcoming all visitors to the site and processing their Food & Beverage purchase in a friendly, efficient and professional manner.

Assist all visitors with queries relating to Food & Beverage purchases or experience

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Wearing correct uniform, name badges, or PPE as required.

Ensuring site is ready to open and welcome visitors by the set opening time.

The general ongoing operational cleaning of all areas as necessary; toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities

To adhere to all financial procedures to include till operation and banking and safeguarding of monies.

To implement amendments to standard procedure as instructions may dictate.

Food & Beverage Duties

To ensure good housekeeping of catering kitchens, serveries, front and back of house areas.

To ensure that retail merchandising is in accordance with NTS policy.

To assist in achieving site targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the hospitality coordinator.

To assist with Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety Responsibilities

To ensure site meets with Health and Safety legislation in liaison with your department manager.

To ensure that visitors vacate the site at close of business and that the site is secured at end of day.

To use personal protection equipment as provided and directed by your line manager

Head of Director-General’s Office

Full-time and Permanent
Salary £51,897 – £60,219 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

We have a vitally important and rare opening for an experienced Governance and Compliance specialist to join our team.

This is an exciting role that has a wide reach across the organisation. By nature, it’s a role that requires engagement with many stakeholders internally and externally. Therefore, you’ll have a terrific opportunity to shape best practice across the organisation within the scope of your responsibilities. 

You’ll be comfortable in a senior position, either moving from a similar post or looking to advance your career. You will use your strong communication skills to build positive relationships with senior stakeholders and colleagues.

The ideal candidate must already have substantial, proven experience of: 

– Owning and leading Business Planning, Performance and Risk Management for an organisation. 
– Corporate governance administration processes and compliance. 
– Working within an Executive-level environment (business or charity sector), including formal or equivalent experience of complex Board administration and stakeholder engagement.

 

The difference you’ll make

Your responsibilities will be varied. Each day will be different, with new challenges that push your capabilities. Reporting to the Director-General your duties will include:

– Ensuring our critical business planning, performance and risk management strategies are fully aligned, supporting the execution of strategy, and minimising risk, ensuring our procedures and processes are subject to best practice governance and compliance. 

– Coaching and leading a small talented team, focusing on their development through coaching. Reporting directly to this role is the Compliance Manager, Records & Information Manager and Legal Counsel. 

– Providing comprehensive support to our Board and Leadership Team (LT), partnering closely with LT, and ensuring alignment of activity.

– Serving as a trusted and informed support to the Chair of the Board and its Trustees, enabling comprehensive delivery of Board-related activity, including all meetings, minutes, and operational management of the Board’s activities). 

– Managing the administration and support the activity of the Board (and related Boards and Committees) to ensure rigorous and effective governance, coordinating activity and provide support to LT as required. 

 
Planning, Performance and Risk Management 

– Planning, performance, and risk management, ensuring working with the Chief Operating Officer, and LT colleagues, to align our strategic and business planning, performance management and risk management operations, navigating through uncertainty and risk.

– Ensuring the set up and delivery of organisational key performance frameworks and indicators annually to deliver organisational priorities and demonstrable impact on outcomes. 

– Promoting a positive risk culture by developing our risk planning, overseeing the ongoing continuous improvement, leadership engagement and quarterly monitoring/reporting. Proactive management of risk registers aiding the embedding of risk into the strategic planning process. 

– Reporting on performance to LT/Board of Trustees and feeding into annual performance indicators, proactively addressing shortfalls, and identifying actions. 

 
Governance and Compliance 

– Ownership of corporate governance and compliance – advising on and managing compliance. 

– Developing robust organisational policies as required to deliver strong corporate governance and compliance practices ensuring these are embedded in the organisation. 

– Liaising with government bodies as needed, developing the relationship with the sponsor team. Coordinating consultation on new legislation/ national or sectoral policy responses. 

– Providing information management and governance leadership on records and data. 

– Being the Senior Information Risk Owner (SIRO) for the organisation. 

– Working with the Director of Finance, responsible for our assurance framework. 

 
Projects and Reporting

– Leading and delivering various projects related to the strategic plan and organisational priorities. 

– Working with the Director of Finance, producing trustee annual report and governance statement. 

– Ensuring the timely escalation of governance, risk and compliance issues to LT and Trustees as required.  

 
Other duties: 

– Oversight and support for Gaelic, DP, FOI, equalities compliance. 

– Legislation – NH Act, Ethics, Consultations (sector/government), Charity. 

– Budget management. 

– Membership of external stakeholder groups, for example, Museums Galleries Scotland. 

– Membership of the Extended Leadership Team. 

Please apply directly via our careers portal.

The closing date is 12 noon on Monday, 19 August 2024.

Operations Manager

This is a rare, exciting opportunity for an experienced Operations Manager to join the Caledonian Canal team, based in Inverness.

Scottish Canals are the custodians of Scotland’s canal network. We preserve and protect the canals to generate lasting benefit for people and communities; celebrating and protecting their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

The Caledonian Canal is not only one of Scotland’s most significant industrial heritage assets, it is also a vibrant commercial waterway, a transport route and the backdrop to a perfect holiday for many thousands of visitors every year.

In this key role, you will lead, coach, support and develop your locally based teams to deliver a consistently safe, efficient and enjoyable experience for our customers and visitors.

As an employer we offer a truly unique opportunity to be part of our team. Help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

The role is offered on a permanent basis, with a starting salary of £45,621. Working hours 37 hours per week.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Key Skills and experience

Experience of working in a fast-changing business environment, maintaining operational standards during periods of significant change
Excellent written and verbal communication skills with an ability to deal fluently with internal and external customers at all levels
Operational management in a visitor / infrastructure network environment that delivers an excellent customer service or visitor experience
Experience of visitor focused work which demonstrates the ability to think strategically whilst also delivering technical challenges
Experience of effective and efficient delivery processes, cost control, performance measures and reporting
Successful leadership of large teams including people management, that has created and motivated high performing and diverse teams.
Leadership through transformational change
Excellent interpersonal and communication skills.
Experience improving and maintaining motivation and engagement within teams and of demonstrating a strong people focus.
Strong financial management and resource planning experience
Experience of safety management
Experience of contract management

Desirable Attributes

Hold or be able to attain a recognised H&S qualification eg IOSH, NEBOSH, IEHO.
To have managed and led a team within a multi-disciplinary customer facing operational environment, i.e. retail, events and tourism, marketing
To have had experience of leading a multi-disciplinary team

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Senior Community Learning Coordinator

The Role

Working within the wider Science Learning and Exhibitions Team, the Senior Community Learning Coordinator will be responsible for the development and management of GSC’s CLD programmes that support community capacity building through the channels of Community Based Adult Learning, Family Learning, Youth Work, and community engagement.

The Senior Community Learning Coordinator will be working towards creating a sustainable business model to ensure GSC’s CLD programme can continue to grow and deliver impactful engagement into the future.

To lead the development and implementation of the GSC’s CLD strategy and programme to expand its reach and impact.

To establish, build and maintain partnerships with external organisations to increase our reach and influence.

Working with GSC’s STEM Learning and Business Development Managers to source and access funding from various sources for the development and delivery of programmes to meet identified needs.

Full job description is available to download at the bottom of this page.

Housekeeper

Hours: Full Time (40 hours per week/any 5 days out of 7, between the hours of 7am and 7pm)
Duration: Temporary
Pay: £12.60 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Attraction (AGAIN) 2023-2024, and the top 1% in the world in its category.

Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Housekeeper to join the team.

Reporting directly to the Housekeeping Team Leader, key responsibilities will include:

– Ensuring that the Britannia tour route and Visitor Centre are cleaned to a high standard and maintained throughout your shift.
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and Visitor Centre.
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers.

The ideal candidate will enjoy a varied role and be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Life Assurance.
– Complimentary tickets.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal.
– Free car parking for staff.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV outlining why you feel you would be suitable for the role of Housekeeper to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Sunday 18 August 2024

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Senior Filmmaker, Producer

Glasgow Life is looking for a Senior Filmmaker/Producer to join us on a full-time, fixed term type contract for a period up to 3 years until October 2027  (Ref: GLA12280).

Are you passionate about using film to tell stories and engage audiences? Do you thrive on creativity and innovation? We’re seeking a Senior Filmmaker/Producer to be part of our exciting transformational project at the People’s Palace and Winter Gardens.

As a Senior Filmmaker/Producer, you’ll work with the Museums’ Digital team to create a suite of captivating and accessible films for display within the museum – and online. You will collaborate with the wider Project team and a wide range of community groups to make films that will engage a diverse range of audiences during the project.

The project will develop and create a community-led museum to become of one of the world’s most socially engaged and internationally significant local museums. With Glasgow’s social history at its heart, we will reintegrate the glasshouse and museum, to create a dynamic museum offer with new flexible space and facilities that meet audience needs. The building will be restored, will be more environmentally sustainable and help put the east end of Glasgow more on the tourist map.

Our museums are committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums

The candidate

If you’re interested in joining us as a Senior Filmmaker/Producer you’ll need:

  • Proven experience in filmmaking, with a portfolio demonstrating creativity and technical skill.
  • Strong project management abilities, including budgeting and scheduling.
  • Proficiency in self-shooting and working with crews.
  • Familiarity with post-production tools and techniques.
  • Passion for storytelling – and engaging diverse audiences.

You can read the full person specification for this role under the ‘Job Attachments’ section (via the weblink below).

Our city-wide contracts mean you will be flexible to work in any of our locations.  e.g. This post is city wide however your primary location will be Glasgow Museums Resource Centre (GMRC) with possible working at other Glasgow Life Museum venues

Some of our roles are piloting hybrid working, with teams working between the office and home. Your line manager will agree this with you. This balance enables you to continue much-needed collaborative working.

Our GMRC office has great links to public transport and free parking.

This role is working 35 hours per week 9am-5pm.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Important Dates: Closing date is 18th August and interviews are provisionally scheduled for w/c 26th August.

 

Benefits at Glasgow Life

  • A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
  • Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
  • Discounted Glasgow Club membership and money off in our museum shops and online store
  • Option to buy extra annual leave
  • Cycle-to-work scheme
  • Flexible retirement
  • Family-friendly policies

About Glasgow Life

Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation.

Diversity matters at Glasgow Life

We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/senior-filmmaker-producer-fixed-term-390091

Closing date is 11.59pm on Sunday 18th August 2024

Information is available in alternative formats, on request.

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