Full Time

Food & Beverage Supervisor

To be responsible for the daily supervision, development and operation within all Glasgow Science Centre (GSC) catering outlets including Café and Corporate Events to support the smooth running of the F&B department.

To assist the Event Operations Manager and Assistant Operations Manager in the operational delivery of all catering outlets and Corporate Events activities.

To supervise the catering outlets and corporate events under the direction of the Events and Food & Beverage Management Team.

To deliver GSC’s Customer Service Promise and ensure customer satisfaction through an integrated and co-ordinated 5-star service level to all customers at point of contact.

To assist with training and development of a responsive catering team to ensure 5-star customer service delivery.

You will have a friendly, professional and hardworking attitude and the ability to work as part of a team. High standards with a passion for excellence and creativity in both catering and customer service. A flexible approach to meet overall deadlines and needs of GSC, both within and out-with your own department. Flexible to work evenings. weekends and holidays as required.

Human Resources Advisor

Providing a comprehensive HR Advisory service to senior managers, line managers and staff across GSC whilst working closely with HR colleagues. Advising on all aspects of the employee lifecycle, undertaking or supporting case management activity using professional HR and legislative knowledge.

Coaching and influencing managers to ensure staff are managed and developed in line with best practice principles and GSC’s strategic objectives.

Contributing to projects to progress the People and Organisational Development (POD) plan.

You are a people person with excellent communication and interpersonal skills and enjoy working collaboratively with others using your advisory skills across a range of people management activities.

You have solid working knowledge and understanding of employment law, HR policy, procedures and best practice and use this to support managers and staff to achieve organisational effectiveness.

You have strong IT skills with experience of using HR systems and Microsoft 365 suite.

Most of all, you are passionate about the work that GSC does and share our company values.

Digital Interpretation Manager

JOB PURPOSE

The Digital Interpretation Manager is responsible for developing and managing digital interpretation projects for the Trust. Working closely with colleagues they will seize opportunities to create new forms of digital interpretation, at properties and online, connecting with new audiences and deepening access and engagement. They ensure new projects undergo thorough processes for developing and testing to ensure the biggest impact with audiences, technical reliability, and value for money.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Innovation. Lead the development of new digital interpretation projects that connect new audiences with the Trust and the places we care for.

Collaboration. Work in a collaborative and collegiate manner with colleagues across the Trust, recognising the shared responsibility for delivery of digital interpretation projects between different departments and teams.

Quality. Ensure all new products are developed and produced to the highest standards for technical quality. Follow industry-standard processes for planning, developing, producing and post-production evaluation.

Audience and user focus. Ensure all new digital interpretation projects are demonstrably audience and user-focused, and that there they have a meaningful impact on users enabling them to engage with heritage.

Value for money. Ensure all new digital interpretation projects represent value for money for the Trust, managing the investment of Trust and other resources and making sure impact on users can be measured and valued.

Partnerships and fundraising. Work in partnership with external funders, developers, universities, and other agencies to leverage funding, expertise, and other resources where possible.

Major projects. Support NTS colleagues delivering major conservation and engagement projects (e.g the Hill House Project), identifying opportunities for new digital interpretation and providing advice and support in their development and delivery.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications and Skills

Essential

The ability to demonstrate creative flair and to put imaginative ideas into practice in terms of digital products.

Understanding of the technical issues involved in website and digital content design and implementation, with experience of working with web developers.

Experience of contributing to, but preferably taking the lead in developing, an effective and responsive online content strategy Experience of identifying different audiences, assessing their needs and responding to how they interact with online products.

Familiarity with data analysis, web analytics and visualisation tools such as Google analytics.

Excellent demonstrable understanding of the wider digital landscape and the heritage sector.

Desirable

Degree or postgraduate qualification in relevant area

An awareness of the current debates in the history, heritage, museums, and cultural sectors

A commitment to making content that is accessible, inclusive, and representative of the full story of Scotland.

Understanding of best practice in digital accessibility

Visitor Services Assistant

JOB PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner.

Answering visitors’ queries about the site, education facilities and the local area.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.

Ensuring site is ready to open and welcome visitors by the set opening time.

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial responsibilities

To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties

To ensure good housekeeping of catering kitchens, serveries and back of house areas.

To ensure that retail merchandising is in accordance with NTS policy.

To assist in achieving site retail/catering/events targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

Assistant Head Gardener

KEY PURPOSE:

To ensure that the garden and wider policies of Brodie Castle and Playful Garden are managed and maintained as a nationally-recognised estate and garden of historic importance; contributing to the property’s overall conservation and development and its enjoyment by visitors and supporters. The Assistant Head Gardener will act as a deputy for the Garden and Estate Manager in their absence.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Supporting the Garden and Estate Manager to ensure the conservation and practical maintenance of the garden and wider policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:

Care and development of the internationally significant Brodie Daffodil Collection.

Practical horticulture (e.g. managing trees and shrubs, herbaceous plants, half-hardies, annuals and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping; path care, polytunnel care and plant propagation of vegetables, herbs, along with maintaining biosecurity.

Plantsmanship (e.g. the identification, knowledge and understanding of this high calibre plant collection, including recording and labelling using IrisBG database of individual plants and recognised collections).

Research and development (eg. research into historical precedents and practical contemporary solutions to inform proposed activities and projects; support to the design and implementation of restoration and/or development projects).

Interpretation (eg through the development and delivery of events such as introductory talks, weekly guided tours or practical demonstrations, contribution to guidebooks or leaflets).

Ensuring an appropriate management regime of the garden and policies that includes the management of:

Staff and volunteers (assisting with recruitment, induction, direction, development and performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards.

Health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff and volunteers.

Recognition of the Trust’s policies with respect to sustainable gardening activities, including energy, water, peat and pesticide-use.

Input into daily, weekly, yearly and longer-term operational work plans and reporting in the context of the properties’ statements of significance and action plans (and contribution to these action plans) to ensure that activities are prioritised and planned to optimise the use of resources.

Customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced.

Administration to enable gardening activities to be undertaken and recorded efficiently.

Participating fully in the property’s wider “management team”, deputising for the Garden and Estate Manager as required.

Supporting the Garden and Estate Manager, Operations Manager & Visitor Services Manager strategically and practically with the operation of the property, this will include being a Duty Manager on a rotational basis. Will be a key holder.

Participating in weekend duties on a rota basis for which Time Off In Lieu is applicable.

Visitor Services Supervisor – Administration

JOB PURPOSE

You will be responsible for the providing administration support to the four properties within the Aberdeenshire South cluster, specifically Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):

Management of all purchase orders for Aberdeenshire South sites, including raising, receipting, reconciling, etc;

Primary point of contact with NTS Purchase Ledgers, for all matters relating to purchase orders, invoices and queries;

Booking of contractors for site works across all of Aberdeenshire South, and liaison with contractors where required;

Primary admin support to Operations Manager;

Duty Management of Aberdeenshire South sites as required, such as holiday or sickness cover;

Management of all social media across Aberdeenshire South sites, in accordance with the standards as laid down by NTS Social Media Manager and Operations Manager;

Management of all social media content creation across Aberdeenshire South sites, including the management of weekly content ideation Teams calls with VSMs/Head Gardeners/Cluster roles, management of shared storage for content, and management of Brandwatch analytical tool;

Participation in monthly testing/learning Teams calls with NTS Social Media Manager and NTS Marketing Manager to ensure all decisions on social media are data driven to maximise effectiveness;

Property correspondence (mail, email and telephone);

Filing and record-keeping;

Diary management for Aberdeenshire South property diaries;

Processing of membership applications Aberdeenshire South sites;

Meetings support (agendas, minutes, etc);

Cashier duties (reconciliation and recording);

Data entry of takings, statistics – weekly, monthly and ad hoc.

Facilities Manager

National Mining Museum Scotland is an independent trust and the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. The museum holds collections of national significance and is on the site of the Lady Victoria Colliery, built in 1895 as Scotland’s first super-pit. The museum offers a wide range of activities and events to a diverse and growing audience. The visitor experience includes access to the collections through tours and exhibitions and an award-winning education programme.

JOB PURPOSE

Overall responsibility for Property Management, Health and Safety, Fire Safety, Security and Maintenance of the National Mining Museum Scotland’s estate. To develop and work to standards which ensure best sustainability, safety and economies of scale which are achieved across facilities management. Ensure compliance with statutory legislation and NMMS policies and procedures, including data protection and health and safety. Responsibility for managing NMMS external contracts and tenants and the Facilities management budget. Liaise with NMMS’s expert partner Bruce Stevenson in all matters relating to health & safety and environmental management.

KEY RESPONSIBILITIES

1. Responsible for coordinating the National Mining Museum Scotland’s Health and Safety audit, reporting and training and improvement plan and Fire Risk Assessment management.
2. Respect and be aware of the requirements of managing and safeguarding a ‘Grade A’ listed building.
3. Establish and maintain an audit of the National Mining Museum Scotland’s property (fixed and moveable) and related assets.
4. Manage the National Mining Museum Scotland’s buildings security arrangements to Government Indemnity Scheme standards. You will be a key holder and oversee out-of-hours external security contracts (such as G4S), and work with Site Managers and appropriate staff ensuring daily security compliance across all site.
5. Liaise with Bruce Stevenson (NMMS partner) for advice and support on matters relating to Health and Safety and Fire Safety.
6. Manage the NMMS approved contractors list ensuring quality and value for money.
7. Liaise with external partners and stakeholders with regard to the long term maintenance of the site, such as Historic Environment Scotland and Midlothian Council.
8. Assist colleagues in the procurement of, logging of and training for any specialist equipment, including the working at height equipment.
9. Responsible for the management of the National Mining Museum’s tenants contracts, including general liaison and site visits.
10. Responsible for setting up and coordinating the National Mining Museum’s Sustainability Action Plan to reduce environmental impact, with specific responsibility for energy, water, properties, including training, monitoring, reporting and procurement.
11. Assist with the management of NMMS capital development projects, in particular the procurement of contractors.
12. Oversee the technical requirements for the installation and display of exhibitions and related activities at NMMS.
13. Work with the Chief Executive and the Curatorial Team to ensure that the conservation and heritage of the NMMS estate is subject to appropriate care and standards of presentation, and that conservation and heritage requirements are identified and incorporated in the NMMS Management Plan.
14. Ensure that the Technical and cleaning staff are well managed and clear on their objectives, given the opportunity to develop and receive regular feedback and performance appraisals.
15. Manage the Technical volunteers and ensure their contribution is focused and recognised.
16. Work closely with the Visitor Services Team to ensure that the customer experience is excellent through good presentation of facilities, cyclical maintenance programme and quick response to facilities issues.
17. Work with Visitor Services Team to ensure the suitable environment for events and activities, including where appropriate, the setting up of rooms for functions.

FOR FULL JOB DESCRIPTION, PERSON SPECIFICATION AND APPLICATION PLEASE SEE NMMS WEBSITE.

Grounds Maintenance Operator – HES/24/118b

Thank you for your interest in the post of Grounds
Maintenance Operator with Historic Environment
Scotland based at Dirleton Castle Depot. This is a
permanent and pensionable appointment.
You will be responsible for the conservation and
maintenance of the Dirleton Castle Garden and
other Historic Scotland monuments within the
South Region with specific focus on carrying out
grounds maintenance duties in the East Lothian
region.

Fundraising Manager, Major Gifts

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager, Major Gifts.

The post holder will be responsible for Major Gifts fundraising and will play a vital role in the fundraising team’s success, developing and implementing a major gifts strategy to maximise fundraising income from individuals and their charitable trusts for key activity and projects.

This role will involve the continued care and development of their Patrons’ Club, Founders’ Circle and existing major donors, as well as introduction of new supporters to grow their major gift pipeline and income. As they approach their centenary and seek to increase their philanthropic income, the team’s ambitious income growth targets will rely on high level philanthropy.

Delivering strategic direction and management to ensure the delivery of Major Gift fundraising, you will be responsible for raising +£1million income per year; ensuring vital funds are raised to fund their charity’s conservation work and increasing awareness of this way of supporting their charity.

You will manage a Major Gifts Executive and a Major Gifts Officer, and as a team player, you will work as a key member of the Fundraising Leadership team, shaping and delivering the departmental strategy and supporting the Head of Fundraising.

You will also work with colleagues across the Audiences & Supporter Directorate, the wider organisation and, crucially, external stakeholders.

Key skills and experience required:

You will have experience of managing individual major gift income streams and strategically leading this area of giving with a track record of securing philanthropic gifts between five and seven figures in person and sustaining a portfolio of fruitful relationships with donors
You will have experience developing major gift pipelines and their journeys, and a strategic and creative approach to donor planning and approaches.
You will have gravitas; credible as a representative of their charity to high level philanthropists with outstanding interpersonal and communication skills including active listening, negotiating, high levels of tact and significant ability to influence beyond authority, as well as a high level of comfort delivering the ‘face to face’ ask.
You will have strong writing ability with capacity to adapt from storytelling to concise and clear gift intention drafting.
You will be a strategic thinker and analytical problem solver with ability to set a plan, generate ideas and deliver.
A lively interest in and understanding of the National Trust for Scotland, and a passionate belief in its mission.
A track record of engaging colleagues in donor cultivation and proposal development in order to solicit a gift or report on a project, including the Chair, CEO and senior volunteers
A current valid driving licence for driving in the UK
This role offers an excellent competitive salary within a range of £46,595 to £51,581 with significant company benefits.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity, please submit their CV online and for an informal chat or to receive the full role information pack please call Sally on 07776 662506.

Closing date is 5.00pm Friday 23rd August 2024

Fundraising Manager (Legacy, In-Memory and In-Celebration)

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager (Legacy, In-Memory and In-Celebration)

This role will be responsible for Legacy, In-Memory and In-Celebration Fundraising. This is a varied role with responsibility for empowering their properties and audiences to raise funds and delivering strategic leadership of Legacy, In-Memory & In-Celebration fundraising with existing donors, prospects, members and lovers of Scotland’s nature, beauty and heritage.

Delivering strategic direction and management to ensure the delivery of Legacy, In-Memory and In-Celebration fundraising, you will be responsible for raising +£5million income per year; ensuring vital funds are raised to fund their charity’s conservation work and increasing awareness of this way of supporting their charity. Their charity has big ambitions to dramatically grow their legacy income specifically over the next 5-25 years, and this role will play a key part in this. A team player, you will work as a key member of the Fundraising Leadership team, shaping and delivering the departmental strategy and supporting the Head of Fundraising.

Key responsibilities include:

Proven experience in expanding and delivering supporter acquisition and retention – driving engagement points to maximise Legacy, In-Memory and In-Celebration income.
You will be responsible for an expenditure budget of +£200K with income targets of +£5.5million per year, and will be responsible for all budgeting, income pipeline development, income forecasting and re-forecasting and financial reporting for your remit.
Provide strategic direction and delivery of strategy, with regular reporting to their Board of Trustees, Fundraising Committee and senior stakeholders across their charity. You will play a leading role in defining strategic plans with supporting budgets, which will deliver the best supporter experience and stewardship, and which reflect their ambitious plans to maximise reach, raise awareness of supporting their charity, capture consideration of supporting their charity, drive in-year and future Legacy, In-Memory and In-Celebration income.
Provide management of Legacy, In-Memory and In-Celebration income streams including all fundraising campaign management, fundraising product management, development and delivery, managing multi-channel promotional activity (including paid and owned across digital, direct mail and property promotion), delivering stewardship and managing supporter journeys for your remit.
Manage and deliver all collateral, creative and copy for Legacy, In-Memory and In-Celebration promotional and campaign activity, working with their in-house design team and external suppliers to realise campaigns. You will seek out innovative, insight-led and agile approaches to delivering outputs, adopting lean processes and using supporter data to drive performance, enhance supporter experience and deliver results.
Working with the Fundraising Operations Team you will ensure that production and distribution is cost effective and that campaign responses are managed in a complaint and efficient way.
Working with the Legal and Governance team, you will ensure that legacy administration is effectively reported on internally and assist with providing excellent stewardship to family members and lay-executors.

Key skills and experience include:

You will have experience of managing Legacy, In-Memory and In-Celebration income streams and strategically leading these areas of giving.
Experience of leading on oversight of fundraising campaigns and product development, working with colleagues across their charity and with external fundraising bodies to ensure the highest standards of compliance and quality controls are in place to protect their charity’s reputation.
You will have experience developing supporter journeys and creating opportunities for warm and colder audiences to support their charity, ensuring alignment to a variety of audience needs and motivations.
Experience of leading on strategic supporter retention and stewardship plans for supporters, including providing online and in-person events, direct mail and through relationship fundraising.
You will have experience of developing and managing fundraising products to reach new audiences, drive support, grow awareness of and engagement with their charity.
You will have experience of reporting on legacy administration and enhancing legacy administration, working collaboratively and providing support to the Legal and Governance team.
This role offers an excellent competitive salary within a range of £39,521 to £43,521 with significant company benefits.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity, please submit your CV online and for an informal chat or to receive the full role information pack please call Sally on 07776 662506.

Closing date is 5.00pm Friday 23rd August 2024

Museum Director, Kilmartin Museum

Eden Scott is delighted to be working with Kilmartin Museum, an archaeology-focused museum run by Kilmartin Museum Company Ltd, an independent Scottish charitable company based in Mid Argyll, on the west coast of Scotland. The Museum opened its doors to the public in September 2023 following a £7.5m redevelopment.

Their Mission Statement is to inspire and educate people by interpreting, explaining and conserving the internationally important archaeological landscape, artefacts and natural heritage of Kilmartin Glen.

They are seeking a Museum Director who will have overall responsibility for financial sustainability of the Museum through income generation, fund raising and marketing to ensure delivery of the Museum’s Mission Statement, and maintenance of the Museum Accreditation standard. The post holder will work with the Board of Directors and senior colleagues to maintain and develop the strategic direction and vision for the Museum. They will take responsibility for ensuring the goals of the Redevelopment Project are maintained longer term and will take a strategic overview of operations and compliance.

The post holder will work closely with the Curatorial and Education Service Team to ensure that the curatorial, research and education objectives of the Museum are achieved and that the service is sustainable.

Key responsibilities:

Strategic Leadership of the Museum
Continued Development of the Museum as a Visitor Attraction
Curatorial, Education and Exhibitions
Financial Management & Fundraising
Grants and Funding
Liaison, Representation and Reporting
Human Resources & Administration

Applying candidates should have:

Demonstrable experience in a similar role
Experience of operating a tourism/visitor attraction or similar including retail and catering
Experience of successful charity/volunteer sector income generation and financial management including budget setting and reporting
Experience of major funders grant processes and successful funding applications
Experience of governance and board management in the charity sector
Interest in archaeology, museums, artefacts and natural heritage
Effective man management skills, able to develop a team and support and motivate staff and volunteers

Salary £45,000 – £50,000 plus company benefits including 30 days annual leave per year.

Eden Scott is dealing exclusively with this client on this vacancy so if you are keen to join this growing business, please submit your CV online or for an informal chat please call Sally on 07776 662506.

Science Communicator

The Role –

You will deliver science engagement for all our audiences (education, public and corporate visitors) across all 3 floors of our Science Galleries and other venues as required. Our Science Galleries are home to a wide range of interactive exhibits, and are a fun and active environment full of creativity, curiosity, and learning.

A key aspect of the role is to engage visitors, making them feel safe and welcome, and to communicate scientific concepts accurately, asking questions related to exhibits, provoking discussion, explaining scientific concepts, and making links to visitors’ everyday experiences whilst providing 5-star customer service.

You will be motivated to inspire and challenge others with science, have a passion for learning, and experience of working with the public, children and community groups.

You have excellent interpersonal and communication skills and enjoy working with people, and you’re inspired by our mission and share our company values.

For consideration in this role, please complete an application form and submit your CV online.

The closing date for applications is Wednesday 14th August 2024 at Noon.

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