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Full Time

Business Development Manager (Southern Europe & Nordics)

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BUSINESS DEVELOPMENT MANAGER (SOUTHERN EUROPE & NORDICS): A commercial sales and brand focussed role, working directly with our third party distribution partners, to build knowledge of our brands, whilst supporting in-market distribution growth and execution of our brand plans.

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***no agency contact***

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

We appreciate and value your interest in this opportunity with Ian Macleod Distillers. We own some of the world’s best loved brands such as Glengoyne, Tamdhu, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages and immerse yourself in our colourful history and sample the details of some of our exquisite brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Setting the scene

Due to our evolving commercial strategic vision, we have a new and exciting opportunity for a sales and marketing expert to join our European international export team. Candidates must already have focussed in-market experience with spirits distributors, ideally in both Spain and Italy and other Southern European and Nordic markets. It is essential that candidates also have language capabilities, ideally in Spanish and / or Italian.

This is a newly created role within the commercial team, responsible for managing a number of new and existing accounts across the region (specifically Southern Europe and Nordics). This role will report directly to our newly appointed Head of Europe and is another very important commercial role for the European region.

Our new role will have overall accountability for key customers in the region, with a strong emphasis on positive and value add relationships with distributors. Successful measures for success for this role will be a positive ‘sell through’ approach, working closely with our key partners to foster ongoing positive relationships, helping build knowledge of our brands, whilst also supporting the in-market distribution growth and execution of our brand plans.

Joining our newly formed small scale European team, the successful candidate will contribute to, and be the driving force behind, the future growth of Ian Macleod brands in the European market. We expect the successful candidate to be able to quickly and effectively deliver significant sales and positive brand development, achieved through authentic and commercially viable distribution partnerships and successes while maintaining integrity, professionalism, and family-rooted business values.

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Our ideal candidate

We are looking for a candidate who is a strong and professional relationship builder, someone who is experienced within the whisky and spirits industry and who has breadth and depth of networks and commercial experience in the European region (specifically Southern Europe and the Nordics). The successful individual will too have lots of value add experiences working directly with third party route-to-market optimisation and P&L management, as well as a track record of delivering long term sustainable growth. In this role, we expect the role holder to be the driver of positive change, identifying market opportunities and leveraging our Ian Macleod portfolio in order to build and expand our distribution universe. Implementing comprehensive in-market plans to continue to enhance the availability and saliency of our core portfolio.

The successful candidate will possess the skills not only to hunt down new business opportunities, but farm and nurture existing distribution, enhancing rate of sale. We are looking for a self-motivated, hungry, self-starter with a proven track record of exceptional results within the spirits industry, with the ability to build and maintain value add relationships, and an aptitude for selling through distributor arrangements.

Key personal qualities include being a charismatic, gregarious and a consummate professional with a high level of customer empathy, fanatically goal oriented and impeccably honest and true. Our ideal candidate will also be someone who can work collaboratively and authentically. We are looking for candidates who are extremely comfortable working at pace, with agility and with flexibility in a curious, accountable and proactive manner. It is a hugely exciting opportunity to be at the forefront of our international business development, significantly contributing to the positive and dynamic commercial outputs of sustained, long-term, success across the European region.

The successful candidate will be either employed directly by Ian Macleod Distillers living and working in the UK, but travelling on business to the region on a regular basis, or engaged in a self-employed contractor capacity, living in Europe and travelling on business across the region on a regular basis

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Next steps…

If after reading through, you feel that this opportunity lights a fire, then we would love to hear from you! Please remember that you will need to clearly demonstrate how your skills and previous experiences are a perfect fit to what we are looking for. If you have all of what we are looking for combined with a positive, fun and engaging personality and attitude, then do get in touch!

To apply for this opportunity, head to our careers site to create your own recruitment account with us and submit your application and CV. Along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for! Your cover note is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out

Please note that as our offices will be closed across the festive period between 24th December and 3rd January, there will be no contact from Ian Macleod Distillers about any applications made during this time.

***no agency contact***

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Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

Holiday Support Executive

JOB PURPOSE
This job is to support Property Teams to improve and maintain high standards of guest feedback and property compliance. It involves liaison with internal and external stakeholders regarding all aspects of bookings, complaints and compliance. The post holder will manage all aspects of bunkhouse bookings and enquiries, wedding bookings and direct NTS bookings, providing excellent customer service. The postholder will manage applications for Short Term Letting Licenses and design and implement a process for Visitor Levy.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Management of booking data across multiple systems – NTS internal system, Supercontrol, Sykes owner portal and Booking.com
• Monitor and update properties on hold to ensure dates are not provisionally held beyond the agreed timeline
• Contribute to the Holidays Strategy
• Review all guest feedback and complaints, compile suitable responses where required in conjunction with property manager and Head of Holidays
• Ensure third party property descriptions are accurate
• Monitor and update cancellations in accordance with the Trust’s terms and conditions
• Administer the Trust’s staff/volunteer discount scheme
• Adhere to all financial procedures in dealing with payments and refunds, request deposits and balance of payment as per NTS Holidays Terms and Conditions.
• Support with monthly reports and queries for Finance Team (month activity and future bookings) and ongoing operational activity and performance reports
• Support with monitoring and sharing of holidays statistics inc occupancy, feedback, compliance

Music and Performance Coordinator

Situated within the Heritage and Culture department, the role of the music and performance coordinator is to facilitate and develop the extensive and varied programme of performances at St Giles’ Cathedral. We are looking for an enthusiastic individual with drive and vision to continue the development of the Cathedral’s offer as a commercial venue in this important city.

Estate Worker

We are seeking an Estate Worker to join our team with horticultural experience. The ideal candidate will have prior experience in grounds maintenance duties and an understanding of health and safety protocols ensuring that work equipment and machinery are maintained to best management standards, complying with current legislation and maximising safety and operational effectiveness of the Garden to the benefit of staff and visitors.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. At the request of the Head Gardener, provide input to Gardens development issues where these relate to machinery maintenance and equipment repair, and replacement of equipment.

2. When breakdowns in machinery and equipment do occur, ensure that repairs are carried out timeously and effectively to minimise impact on the running of the Garden, liaising with the Garden Team and other Trust staff when required. Keeping accurate records with regards to machinery use, weekly checks, servicing and repairs

3. Assisting the Gardener Team with general horticultural duties to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors. Activities may include:
• Undertaking practical maintenance of the garden (e.g., managing shrubs and herbaceous borders
• Grass-cutting, scarification, strimming, hedge-cutting and raking/collection.
• Cutting of lawn edges
• To care and provide maintenance of trees on site to include low level pruning, clearance and replanting.
• Hand-weeding of beds and borders
• Application of mulches and compost
• Raking gravel paths
• Refuse disposal

4. Assisting as required with the general enjoyment of the garden by:

• Responding to general visitor enquiries.
• Assisting at events held within the garden.
• Working with the full-time staff to foster positive relationships with local communities, visitors and promoting the work of the Trust, and actively seeking opportunities to increase Trust membership.
• Working with volunteers to ensure they deliver required outputs at the appropriate standard and gain benefits from their volunteering.
• Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.

Marketing and Social Media Manager

Scone Palace, part of Scone Estates, is a 5-star visitor attraction situated in Perth, Scotland. We have a fantastic opportunity for an experienced Marketing professional to drive new business opportunities across the diverse business, deliver strategic growth and raise brand awareness.

You’ll be responsible for developing our creative marketing campaigns, using customer and market insights to drive sales and run events. You will lead on the brand and marketing of the business, ensuring campaigns align with our strategic objectives, driving growth and revenue.

As an ambassador for Scone Estates, this role will require you to be based at Scone Palace to build strong relationships with the Palace team, with local organisations and industry bodies. Networking and reputation building will be key as you will also be required to represent us nationally and internationally at sales conferences.

The role will report to the Head of Events; however, input will be provided from across the team and owners. You will work closely with, and have support from, our Social Media & Communications Officer. You will be responsible for all aspects of marketing from event planning to strategy and this role offers huge variety.

If you are seeking an opportunity to collaborate with a fantastic team and drive a culturally important brand then this is the job for you.

About You

As a confident communicator who excels at building relationships, you’ll be a creative and experienced marketeer who can demonstrate leading successful campaigns across a broad range of channels including digital, print and direct marketing, driving commercial growth. You will be a people person who loves making connections and meeting new people.

Ideally, you’ll have a tourism, hospitality or leisure background but if you’re an experienced practitioner from a different industry we’d love to hear from you.

You will have the ability to analyse and interpret trends, manage budgets and measure the cost/benefits of your activities. Commercially minded, we are looking for someone who is great at spotting new opportunities to drive revenue growth through new events and product packages. You must be highly organised with the capacity to prioritise and work concurrently across multiple projects and demonstrate a commitment to customer service excellence.

Essential Skills include:

– Influencing, networking, and negotiation skills

– B2B sales experience

– Analytical and researching skills to target reach and engagement

– A good understanding of messaging for different target audiences and the ability to communicate effectively with a wide range of stakeholders at different levels

– The ability to work well under pressure and meet deadlines

– An eye for detail and the ability to work accurately

– Strong interpersonal skills and the ability to work collaboratively

– Knowledge and understanding of GDPR legislation and the impact on marketing

IT Support Technician

PURPOSE OF THE ROLE:
To provide support and expertise in ensuring IT systems are maintained and available to the Business within agreed Service Level Agreements. To work closely with external service providers in order to provide server support, network support, desktop support and help resolve day to day IT operational issues. This role requires travel to Trust properties and a current driving license is essential.

KEY RESPONSIBILITIES:
 respond to requests for technical assistance in person, via phone, chat, or ticket.
 diagnose and resolve technical hardware and software issues.
 research questions using available information resources.
 advise user on appropriate action.
 follow standard help desk procedures.
 log all help desk interactions.
 administer help desk software.
 follow up with colleagues to ensure complete resolution of issues.
 redirect problems to correct resource.
 identify and escalate situations requiring urgent attention.
 track and route problems and requests and document resolutions
 resolve technical problems with Local Area Networks and Wide Area networks.
 inform management of recurring problems
 stay current with system information, changes, and updates.
 help create and update training manuals and process documents.
 onboard new colleagues
 procuring hardware
 travel to sites to provide hands-on support.

The current duties of this job do not require the post holder to become a member of the Protection of Vulnerable Groups (PVG) scheme, which replaces the ‘Enhanced Disclosure’ check and is administered by Disclosure Scotland.

Visitor Services Supervisor – Food and Beverage

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation

Lead with menu development and the preparation, cooking and presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage and wastage control.

Visitor experience

Offer excellent customer service and ensure all members of the catering team do the same.

Support property-wide targets for completion of visitor surveys to understand more about our visitors.

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.

People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Prepare catering rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management

Share responsibility for achieving an F&B budget of around £400,000 a year.

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.

Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.

Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

Weekly, monthly and annual sales and cost of sales targets

Food compliance standards and record-keeping

Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Staff satisfaction from staff surveys

Tools / equipment / systems

Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.

EPOS tills and chip and pin machines.

Fully equipped commercial catering kitchens.

Human Resources Systems Advisor

Hours: Full Time, Mon – Fri (Office based min 4 days)
Duration: Permanent

We are looking for an HR Systems Advisor to join our happy and supportive HR team. You will help provide HR support to The Royal Yacht Britannia, a leading five-star visitor attraction, and sister ship, Fingal, our award-winning five-star hotel.

Benefits:
– 6.6 weeks/33 days pro-rata, annual holiday entitlement.
– 10% pension (no contribution from employee) with option of contributing up to a further 5% which will be matched by the Company.
– Opportunities to buy/sell annual leave.
– Cycle to Work scheme.
– Up to one week/5 days pro-rata, long service holiday entitlement.
– Performance and loyalty payment scheme.
– Free car parking.
– Life Assurance.
– Employee Assistance Programme.
– Complimentary tickets and staff discount (Britannia, Fingal Hotel and other luxury hotels).

The HR Systems Advisor Role
Reporting to the Senior Human Resources Manager, you will be a key member of a team of four HR professionals, based aboard Britannia.

The current primary focus of this role will be about managing and developing our HRIS (PeopleHR), ensuring we are optimising its efficiency to meet both the business’ operational needs and strategic goals.

This will involve:
– Using PeopleHR to develop processes, solve problems creatively and make efficiencies.
– Becoming a subject matter expert in PeopleHR.
– Be an initial point of contact for supporting managers with the product.
– Training and coaching users of PeopleHR across the business.

Over time, this role will also lend itself more to supporting and advising managers with generalist HR issues e.g. policies and procedures, absence management and all other parts of the employee life cycle.

Personal Qualities
To excel in this role, you will need to be a proactive problem solver; have strong team working and communication skills; an eye for detail; good organisational skills; and a positive and flexible approach when managing a busy and varied workload. It is also essential that you are passionate about internal customer experience and have a very good sense of humour.

Essential Experience
– Previous experience of working with an HRIS, ideally PeopleHR or other Access products.
– Comfortable with using IT systems, particularly Microsoft Excel, efficiently and effectively.

Qualifications
– HR Certification through CIPD (preferred).

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

How to Apply:

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of HR Advisor to: Jane.Marr@tryb.co.uk.

Closing date: Wednesday 4 December

Interviews will take place w/c 16 December

No agencies please.

Visitor Assistant Supervisor

Full time, Permanent
Salary £29,888 – £32,602 per annum (from January 2025)
Plus generous benefits package

About the role

If you have supervisory experience working in a public facing role using excellent customer service and communication skills, then we want to hear from you. We’re looking for an experienced Supervisor to lead and motivate a team of approximately 45 Visitor Assistants working across all four of our amazing Galleries based in the heart of Edinburgh.

You’ll be part of our enthusiastic and dedicated team responsible for enabling our visitors to explore, experience and enjoy the National Galleries of Scotland.

As a Visitor Assistant Supervisor, you will lead by example providing an exceptional welcome and seize all opportunities to grow income by encouraging donations, promoting the benefits of membership, and selling tickets for exhibitions. 

The difference you’ll make

In all that you do, you’ll support the delivery of an exceptional visitor experience through strong and motivational line management. Working with the Operations Manager and the other Visitor Assistant Supervisor you will:

– Assist in managing the team respond to visitor enquiries and feedback (in person, by phone and via email).   
– Provide direction to your team to ensure the best possible welcome and experience every time we engage with our visitors and colleagues.
– Supervise and develop the Visitor Assistants to deliver against income targets for donations, Friends scheme recruitment and ticket sales.
– Create efficient and effective staff rotas to ensure the team are resourced and equipped to deal successfully with enquiries and customer engagement.
– Assist in creating a culture of creativity and commercial awareness. 
– Communicate effectively and proactively across departments, gathering, and sharing information with other visitor-facing colleagues.  
– Follow departmental cash handling procedures and perform accurate reconciliations.  
– Ensure all customer data is collected in line with GDPR and our guidelines. 

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Whilst an interest in art would be great it’s not essential. However, you must have practical experience of successfully supervising teams within a visitor experience, Retail and/or customer service organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information and achieve sales. 
– Strong proven direct sales experience, achieving sales targets and competence in using sales operating systems. 
– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills
– Ability to prioritise your own and the team’s workload.
– Excellent communicator with outstanding interpersonal and written skills.
– High degree of IT skills, proficient in MS Office.
– Accurate with figures and experience of cash handling and other methods of payment.

Please apply directly via our careers portal. Applications via email will not be accepted.

Closing date is 12 noon on Monday, 02 December 2024.

Events Supervisor

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Events

To develop an events programme that drives revenue, whilst maintaining the reputation of the Trust, and raising the profile of the 3 sites.

To supervise the set-up, stewarding and break-down of events.

To be the point of contact for all events, maintaining and recording all communication, dealing with queries and informing relevant departments of planned activities.

To develop and manage relationships with potential and existing clients, including all enquiries.

To ensure good housekeeping of the event spaces and managing equipment and supplies to ensure the operational efficacy of all 3 sites.

To develop and manage the event business alongside the properties drive for sustainability

To actively feedback visitor comments to line managers to develop and improve our offer,

To work closely with other departments in all 3 sites as needed.

Supervise services provided by third parties (eg. Suppliers to adhere to Trust policies and procedures ensuring that efficient arrangements are made for the delivery of the events).

To provide a consistently high standard of visitor care at all times

Welcoming event guests to the site in a friendly, efficient and knowledgeable manner.

Coordinate, supervise and participate in the staffing of events and functions and support team on site during events.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

Providing information about the sites, and their history.

Promoting National Trust for Scotland brand to include our Membership scheme, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Health and Safety

To ensure sites meets with Health and Safety legislation in all events, including set up and break down.

Demonstrate responsibility and accountability for H&S relating to visitor services and site activities.

To use any personal protection equipment as provided and directed by your line manager.

Estate Ranger

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Combine responsibilities across the following areas of work by facilitating and overseeing daily the work of others, i.e. team members, visitors, contractors and volunteers

Nature conservation.

Assist in the management and care of the conservation grazing fold (mixed fold of cattle, goats and horses)

Survey wildlife and countryside habitats and feed this knowledge into projects and management decisions.

Assist with the maintenance and management of habitats, wildlife, and countryside estate infrastructure on a day-to-day basis (e.g.: paths, gates, signs, vegetation management) to achieve ecological, visitor service and safety outcomes.

Visitor Services.

Provide information to visitors to encourage and help people get more out of their engagement with natural heritage and give more back to it including “upselling” (e.g.: of membership, guided tours, specific events) using face-to-face presentation and/or by other means of interaction.

Community engagement.

Working with the Visitor Services Manager (Estates) to communicate with local stakeholders, businesses, local / regional agencies and others to increase understanding of their and our aims and develop collaborative working relationships/partnerships to help deliver the Trust priorities.

Learning.

Deliver and develop educational and outreach activities and develop an events programme on site or to the local community to promote the site’s cultural and natural heritage and to communities of interest including for volunteers.

Other responsibilities specific to the role.

Support VSM Estates ensuring daily and weekly record keeping updates

Organise, facilitate and deliver training to support estates team Visitor Service Assistants

Duty Manager on a rota system

Management of practical conservation and wildlife recording.

Develop and deliver visitor safety in the countryside.

Engagement and involvement with projects as required.

Embody the Trust’s values.

Assistant Venue Manager

Assistant Venue Manager
Contract Type: Permanent
Grade: FC06
Salary: £29,508 – £32,437 per annum
Hours: 36 hours per week
Location: Rothes Halls, Glenrothes
Job Reference: ON000538

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as an Assistant Venue Manager within Rothes Halls. As part of a small management team, the post holder will support the Venue Manager in the effective delivery of customer and visitor services within the venue.

You will be a key front facing figure, responsible for the promotion of all services within Rothes Halls and responsible for aspects of people management for your team. You’ll have responsibility for administrative, budgetary and financial tasks along with ensuring all working and public areas are kept safe. As a member of our Operations management team, you’ll work closely with various teams across OnFife to maintain and improve our customer experience across all areas of the venue (Theatre, Library, Catering and Meetings, Incentives, Conferences and Events (MICE)). A keen passion to drive business by taking the team on a journey that is OnFife.

This is a full-time post, your days and hours of working will flex to meet the business needs and this will include weekend and evening working.

You can view the full job spec on our current vacancies page on our website.

About You

You’ll be an experienced approachable people manager who thrives at a challenge, excels at building strong relationships and has a passion for providing excellent customer service, ideally within a hospitality or visitor/customer facing venue. You’ll also have strong IT skills along with an understanding of Health & Safety in the workplace and reporting

How to Apply

If you would like to find out more information about this role before applying, please contact Jackie McKenzie, Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be found on our current vacancies page on our website.

The closing date for applications is 9am on Thursday 5th December 2024.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

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