Thank you for your interest in the post of
Stonemason with Historic Environment
Scotland based at Blackness Castle Depot.
This is a permanent and pensionable
appointment.
You will be joining a dedicated team where
you will contribute to the conservation of
historical monuments under the care of
Historic Environment Scotland in Blackness
and the surrounding area.
Thank you for your interest in the post of
Stonemason with Historic Environment
Scotland, based at the Glasgow Cathedral
Depot. This is a permanent and pensionable
appointment.
You will be joining a dedicated team where you
will contribute to the conservation of historical
monuments under the care of Historic
Environment Scotland in the Glasgow districts.
Job reference: REQ0851
Forestry and Land Scotland are looking for a positive and outgoing person to join their Visitor Services Team in the South Region as a Visitor Services Assistant. The role is based predominantly at Glentress but will also provide support for our work throughout the Tweed Valley.
This is an exciting time to be involved in managing the public forest estate in Scotland. Offering a fantastic range of recreation opportunities across a stunningly diverse landscape the forest estate has truly amazing experiences to offer both visitors and local communities.
The Visitor Services Team is responsible for the development and delivery of a high-quality visitor experience across the forest estate. This includes; planning and managing recreation opportunities, engaging with visitors, facilitating events, education and learning, dealing with public enquiries, and engaging with communities.
To be successful, previous experience working in a busy visitor or customer facing role is essential, as is experience providing an excellent customer service and visitor experience.
The post is permanent (Full Time) working 37hrs/week including regular weekend working as part of a planned rota.
Forestry and Land Scotland offer flexible working hours and competitive salary alongside a number of other employee benefits, including 27% employers pension contribution, cycle to work scheme and employee shopping discounts.
If this sounds like a role you’re interested in, you can apply with your CV – please ensure you provide evidence of the essential and desirable criteria detailed on the attached job description and success profile document.
KEY RESPONSIBILITIES
The Key Purposes of the job will be met by:
Ensuring the conservation and practical maintenance of the garden and policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:
Practical horticulture (e.g. including managing trees and shrubs, herbaceous, pond plants and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping and path care; soft landscaping and planting preparation; glasshouse care and plant propagation).
Garden Restoration/ Development (e.g planting and establishing newly introduced trees, shrubs and herbaceous; contributing to planning and design of new plantings and hard landscaping; use of chainsaw to process logs, stumps and brash for replanting.
Plantsmanship (e.g. the identification, knowledge and understanding of this high calibre plant collection, including recording [using Iris database], and labelling of individual plants and recognized collections).
Interpretation (e.g. through the development and delivery of events such as introductory talks, presentations, guided tours or practical demonstrations and workshops, garden trails, digital media and contribution to guide-books or leaflets) to include the impact of various forms of Phytophthora and plant disease at the property.
Ensuring an appropriate management regime of the garden and policies that includes the management of:
Staff, Apprentice and volunteers (e.g. assisting the Head Gardener in recruitment, induction, direction, development, performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards.
Health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers.
Machinery and equipment (e.g. ensuring timely and appropriate repairs, purchases and servicing) and its use (e.g. training, risk assessments and HAVS logs).
Recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, peat & pesticide-use.
Customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced.
Administration to enable gardening activities to be undertaken and recorded efficiently.
3. Supporting the Head Gardener, Operations Manager & Visitor Services Manager strategically and practically with the operation of the property.
KEY RESPONSIBILITIES
The Key Purposes of the job will be met by:
Assisting in developing and ensuring delivery of a varied programme of events, including an appropriate marketing plan, to generate additional income and develop new audiences for the property and its satellite sites
Proactively seeking new functions business and responding to enquiries
Forward planning with management team and other staff and volunteers to ensure that functions and events operate efficiently and effectively
Ensuring the efficient set up and delivery of all functions and events with excellent standards of customer service in line with client requirements.
Ensuring that volunteers, staff and contractors brought in to deliver events or hospitality services adhere to the Events Manual guidelines
Delivering events on time, within budget, that meet (and hopefully exceed) expectations
Setting, communicating and maintaining timelines and priorities on every function / event
Providing motivation, direction and support to functions and events staff and volunteers
Acting as Duty Manager
Managing equipment and supplies (such as banqueting furniture, catering equipment and supplies, cleaning equipment and supplies, laundry) to ensure the operational efficacy of all aspects of functions and event delivery.
Ensuring that RBBM and NTS websites are kept up to date particularly with regards to events listings.
Working with the property team to create interesting and appropriate social media content
Working across departments, assisting with marketing activity to promote the property.
Actively promote the events programme through the design and production of marketing material.
Applying for grant funding or sponsorship for events as appropriate
Hours: Full Time (40 hours per week/any 5 days out of 7, between the hours of 7am and 7pm)
Duration: Temporary
Pay: £12.60 per hour
The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.
Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Attraction (AGAIN) 2023-2024, and the top 1% in the world in its category.
Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Housekeeper to join the team.
Reporting directly to the Housekeeping Team Leader, key responsibilities will include:
– Ensuring that the Britannia tour route and Visitor Centre are cleaned to a high standard and maintained throughout your shift.
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and Visitor Centre.
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers.
The ideal candidate will enjoy a varied role and be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike.
Company benefits include:
– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Life Assurance.
– Complimentary tickets.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard
Fingal Hotel.
– Free car parking for staff.
If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.
Please send your CV outlining why you feel you would be suitable for the role of Housekeeper to: recruitment@tryb.co.uk or postal applications to:
Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ
Closing date: Wednesday 30 October 2024
No agencies please.
Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.
JOB PURPOSE
The Events Assistant Apprentice role sits with Functions and Events and will include time in the Courtyard Café at Haddo House. It provides training in a broad range of hospitality skills to someone with little or no experience. Our apprenticeship is a fantastic opportunity for a young person to learn, train and experience real work in a professional hospitality environment where we take great pride in looking after our visitors, providing beautiful places for people to visit and working to a high standard. Our visitors come for a variety of reasons from weddings, business dinners to Easter egg hunts and Christmas events to tours of the house and garden. We want to ensure every visitor, regardless of the reason for the visit, is welcomed and receives a memorable day with us. You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.
The Events Assistant – Apprentice will work as part of the professional team onsite helping to give visitors from across the globe a warm welcome to the house and cafe to help generate the income that enables us to care for our properties.
The Apprentice will also study for a Modern Apprenticeship (SVQ in Hospitality Services at SCQF Level 5) with the ITC Academy training provider.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The apprentice will take direction from the appropriate supervisor according to the area they are working in, e.g. café, functions or events. They will be working alongside other staff and volunteers on site. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.
Whilst on site the apprentice will provide a consistently high standard of visitor care at all times:
Welcoming visitors to the site
Assisting in function and event planning, set up and delivery
Assisting in service in the café
Answering visitors’ queries about event offer, ticketing and direction to other areas on site
Promoting the National Trust for Scotland and the benefits of Trust membership
Always maintain excellent standards of site and personal presentation
Undertake the general ongoing operational cleaning of all areas as necessary
Wearing correct uniform, name badges, or PPE as required
SCOPE OF JOB
Working across three mains areas Functions, Events and Courtyard Café.
Customer Service
Regular interaction with all members of the public
Teamwork
Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation
Sales and financial processes
Help achieve sales targets and membership recruitment targets
Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager
Tools/equipment and cleaning chemicals
Occasional user of cleaning chemicals.
Expected to become familiar with and comply with the property’s Health and Safety policies.
Role overview:
The Chef de Partie will support the Head Chef to ensure the customer catering experience is delivered to the highest standards, to ensure the provision of hospitality and customer care to Cairngorm customers.
Purpose of the job:
The purpose of a Chef de Partie is to manage a specific section of the kitchen, ensuring high-quality preparation and cooking of food in their assigned area. This role is vital in maintaining the smooth operation of a kitchen.
The Chef de Partie is responsible for:
Duties and responsibilities
• All food entering the kitchen is correctly stored in rotation
• To keep the fridges clean and tidy
• To be responsible for ensuring all food is prepared to the highest standards
• Being responsible to ensure that there is no cross contamination of food
• To be aware of and to control wastage of food
• To ensure that all documentation is kept such as cooking temperature records, fridge temperatures and cooking temperature records
• To follow all procedures such as cleaning schedules, rotation of perishable and dry stocks maintaining equipment
• Reporting any problems to the Head Chef
• To have knowledge of all products and services on offer and be able to pass on this knowledge in a positive, enthusiastic style.
• Ensure prompt replenishment of stock and highlight to the relevant manager any stock issues e.g.: stock loss, damaged stock.
• Observe all Health & Safety requirements. Ensuring compliance with Health and Safety procedures, risk assessments and company policies
• To identify personal development needs in line with personal and organisational objectives
• To undertake any other reasonable duties as may, from time to time, be required
People Management
• Be polite and attentive to all our guests and colleagues
• Attend annual performance management and development processes such as Performance and Development (PAD) Reviews
Person Specification
• This role will suit someone who has had experience in a busy kitchen environment (preferably at least 5 years)
• Demonstrate good people skills, both customer facing and within your team.
• This role will require a degree of flexible working to meet the business needs, 7-day operation and occasional events out with normal operating hours.
Experience/Qualifications
• Full knowledge of food hygiene regulations (HACCP) and hold a valid food hygiene certificate
• SVQ Food Cookery and Preparation Level 3
Personal Attributes/Behaviours:
• Pleasant, confident, and professional work manner
• The ability to identify success as well as areas for improvement
• A motivated individual who is not fazed by an ever-changing environment
• Smart appearance
• Attention to detail
• Committed
• Flexible with a ‘Can do’ approach
• Adaptable
• Team player
Location Overview:
• Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.
• Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
• In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.
Role Overview:
The Kitchen Porter will help to keep our kitchen clean to the highest standards and assists the wider kitchen team as directed.
Purpose of the Job:
The purpose of a kitchen porter is to support the kitchen staff by maintaining cleanliness, organization, and hygiene in the kitchen. They perform essential tasks like washing dishes, cleaning equipment, and ensuring that workstations are kept tidy, allowing chefs and cooks to focus on preparing food efficiently.
Duties and Responsibilities
• To take responsibility for the cleaning of all cutleries, crockery and other kitchen equipment ensuring that all is cleaned to the highest standard.
• To maintain cleanliness and tidiness of kitchen and surrounding areas
• Maintaining general cleaning standards, follow cleaning schedules and emptying bins
• To be aware of all Kitchen Risk Assessments and Standard Operating Procedures
• Observe all Health & Safety requirements. Ensuring compliance with Health and Safety procedures, risk assessments and company policies
• To undertake any other reasonable duties as may, from time to time, be required
People Management
• Be polite and attentive to all our guests and colleagues
Person Specification
Skills
• Experience in a busy kitchen environment would be advantageous but not essential
• Experience working within a busy team and under pressure
• Team Player
Personal Attributes/Behaviours:
• Pleasant, confident, and professional work manner
• The ability to identify success as well as areas for improvement
• A motivated individual who is not fazed by an ever-changing environment
• Smart appearance
• Attention to detail
• Committed
• Flexible with a ‘Can do’ approach
• Adaptable
• Team player
Location Overview:
Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.
Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.
Role Overview:
The janitor plays a critical role in maintaining the cleanliness, safety, and overall appearance of our facilities and public spaces.
Purpose of the Job:
The purpose of our janitor role is to ensure that facilities are clean, safe, and well-maintained, contributing to a healthy and productive environment for the people who use them.
Duties and Responsibilities
• To maintain the highest-level cleanliness in public areas, toilets and all back of house areas
• To be responsible for the opening of public toilets and for ensuring the completion of cleaning monitoring forms
• To receive and check deliveries and forward to storerooms, observing food hygiene requirements
• To remove refuse from all areas to rubbish skip and manage delivery and waste areas
• To ensure storeroom and cleaning cupboards are kept in a clean and tidy state
• To ensure that access to the building and storage areas are kept clear
• To assist in snow clearing operations as required – emergency exits, pathways and car parking areas
• To be aware of manual handling operations and carry out tasks to specified standards
• To be aware of all Facilities related Risk Assessments and Standard Operating Procedures.
• Observe all Health & Safety requirements. Ensuring compliance with Health and Safety procedures, risk assessments and company policies
• To identify personal development needs in line with personal and organisational objectives
• To undertake any other reasonable duties as may, from time to time, be required
People Management
• Be polite and attentive to all our guests and colleagues
• Attend weekly “toolbox talks”
• Attend annual performance management and development processes such as Performance and Development (PAD) Reviews
Person Specification
Skills
• Ability to work alone as well as part of a wider team and under pressure
• Excellent attention to detail
• Adaptable with a flexible and positive approach
Personal Attributes/Behaviours:
• Pleasant, confident, and professional work manner
• The ability to identify success as well as areas for improvement
• A motivated individual who is not fazed by an ever-changing environment
• Smart appearance
• Attention to detail
• Committed
• Flexible with a ‘Can do’ approach
• Adaptable
• Team player
Location Overview:
Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.
Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.
This is a fixed term, pensionable maternity cover appointment, based at Longmore House in Edinburgh.
The Senior Marketing Manager will lead a team of 3 managers and report to the Head of Sales & Marketing, working alongside the Group Sales & Admissions, Membership and CRM teams. The Marketing team is part of the Marketing and Engagement Directorate and is accountable for developing the strategy for HES external communications, brand, marketing, visitor engagement and commercial activity with a wide remit covering their properties, collections and wider organisational activities.
Full time, Permanent
Salary £29,598 – £32,286 per annum
Plus generous benefits package
Starting January 2025
About the role
Are you an experienced Shop Manager with a passion for Retail? Do you have a people-focused approach with the ability to lead, coach and inspire a team of Retail Assistants? If so, you may be just who we are looking for!
You must have proven managerial/supervisory experience working in a retail environment. You’ll be comfortable managing staff, ensuring excellent customer service, and meeting sales targets. You will have excellent interpersonal and communication skills.
As a member of our shop management team, you’ll be responsible for overseeing the day-to-day operations of the shops in our amazing Galleries based in the heart of Edinburgh. You’ll be responsible for leading a team, whilst simultaneously focusing on enhancing visitor experience along with achieving our sales and profit potential.
The difference you’ll make
In all that you do, you’ll support the delivery of an exceptional visitor experience through strong leadership. Your duties will also include but not be limited to:
– Providing excellent customer service, to attain/sustain 5-star accreditation. Delivering a high standard of visitor service in keeping with the standards and aims and objectives.
– Contributing to the achievement of sales targets by undertaking a range of tasks including till operations, cash handling, and customer services
– Being accountable for the safety and security of cash, stock, equipment, property and colleagues within the shop/ticketing area.
– Promoting the standards of merchandising, display and housekeeping required.
– Accountability for cash handling procedures ensuring the accuracy of cash holdings and takings.
– Ensuring that stock is well maintained by processing deliveries, transfers and adjustments.
– Working with the shop management team on shop operations, customer experience, retail standards and shop performance.
– Ensuring that gallery and retail policies, standards and practices are communicated effectively to shop staff and that they are applied fairly and consistently.
Who we are looking for
To succeed in this role, you’ll need the following range of knowledge, skills, and experience:
– You must have practical experience of successfully managing teams within a retail organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information and achieve sales.
– Excellent standards of customer service and experience of applying customer care strategies in Retail.
– Ability to prioritise your own and the team’s workload.
– High standards of accuracy and attention to detail.
– Experience of visual merchandising, product planning and monitoring as well as cash handling.
– Experience of retail administrative management systems and processes including product stock control and monitoring, ordering and reporting.
– Ability to plan effectively to meet targets.
– High degree of IT skills, proficient in MS Office and experience in the utilisation of IT systems in Retail. environment.
It would also be great if you have:
– Knowledge and appreciation of art
– Flexible approach to the job
– Foreign language or BSL skills
Please apply directly via our careers portal.
Closing date for completed applications is 12 noon on Monday, 28 October 2024.