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Full Time

Pitlochry Festival Theatre has been providing a unique cultural experience for over 70 years, appealing to national and international audiences and visitors. We are Scotland’s leading producer of musical theatre, a champion of ensemble practice and the country’s only rurally located, major arts organisation. Our home is a glorious eleven-acre campus that includes the Explorers Garden. More than a place to come and see a show, we offer great theatre and art for all in an inspiring, creative atmosphere. Pitlochry Festival Theatre’s campus now comprises a 538 seat Main Auditorium, a 172 seat Studio theatre as well as our Amphitheatre and Bandstand located in the theatre grounds.

We are now recruiting for a Trusts and Foundations Officer. The post holder will contribute to the fundraising target of Pitlochry Festival Theatre by securing and growing income from charitable Trusts and Foundations. Taking personal responsibility for contributing to meeting and raising the annual financial target by identifying, cultivating, and soliciting gifts and grants to support both revenue and capital activity. The full job description, and details of skills and experience required to be successful in this position, are below.

JOB PURPOSE

You will be responsible for the operational delivery of the visitor experience in the Food & Beverage department at Castle Fraser.

Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision. You will report to the Food and Beverage Visitor Services Manager for Aberdeenshire North

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience

Offer excellent customer service and ensure all members of the hospitality team do the same.

Delivering high standards and a consistently warm welcome within the hospitality department

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Food & Beverage operation

Lead with menu development ensuring presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage and wastage control.

Create & run events in the tearoom throughout the year to support the overall business goals.

People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Prepare rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team

Instill a Health & safety and Environmental health culture throughout the hospitality operation

Finance Management

Share responsibility for achieving the Food & Beverage budget together with the F& B Manager

Share responsibility for achieving the overall commercial budget with the site Visitor Services Manager

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective Food & Beverage operation.

Supervise daily till operations and perform end-of-day income reconciliation

Assist the F&B Manager with menu costing and stock-taking.

You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Performance indicators and targets

Weekly, monthly and annual sales and cost of sales targets

Food compliance standards and record-keeping

Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback

Tools / equipment / systems

Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.

EPOS tills and chip and pin machines.

Fully equipped commercial Food & Beverage kitchens.

KEY RESPONSIBILITIES

Under take the induction/ongoing training of staff on all front-of-house procedures, customer care and stock management (delivery processing etc.)

Cash reconciliation

To support the National Retail team & site Visitor Services Manager (VSM) in creative merchandising of shop displays and ensuring shop displays are consistently delivered to the highest standard.

Analyse retail sales information regularly and take action where required to drive income

Delivering a high level of customer service and inspiring team members to adhere to high customer service standards

Delivering and completing stock takes and stock counts accurately

Being a leader within the team and taking a proactive approach to problems

A passion for product and best in class product knowledge

Delivering and supporting all aspects of stock management: ordering, receipting deliveries, and dealing with delivery discrepancies.

Management of ticket / membership sales and admissions

Management of second-hand book shop

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

PURPOSE OF THE ROLE

The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built and natural heritage under its care.

We have an ambitious strategy to set the direction of success for our centenary in 2031 and we are seeking an excellent Corporate Partnerships Manager (Maternity Cover) to ensure the continuance of excellent management for our current partners, and development of new strategic partnership and sponsorship opportunities for high profile events and campaigns. We work with corporate partners on both a commercial and cause led basis, our aim to ensure maximum benefit for all, especially Scotland’s heritage.

The specific purpose of the role is to manage and develop existing corporate partnerships as well as creating new strategic partnership opportunities and seeking and securing sponsorship opportunities for high profile events and campaigns which drive our charity’s ambition and mission. Partnership and sponsorship opportunities from significant corporate citizens who share our values, are fundamental to our future success driving innovation, promoting cross sector collaboration, maximising income, raising awareness of our charity and engaging and exciting current and new audiences.

You’ll manage and build upon existing relationships with key external stakeholders to build confidence in our charity, strategic direction and funding pipeline. You’ll oversee project and impact reporting for all key corporate partners and sponsors, gathering business critical insight that evidences value & impact and informs future practice.

You will work cross divisionally, with internal stakeholders including marketing, operations, retail and property teams to ensure a collective understanding of existing and new partnership opportunities and ensuring a shared and consistent approach to partnership stewardship and cultivation.

KEY RESPONSIBILITIES

Working with the Head of Fundraising you will implement our corporate fundraising strategy to manage existing partnerships and create new partnership and sponsorship opportunities, achieving target, driving revenue and raising the overall brand profile for the Trust.

Develop and oversee Corporate Membership programme, including external promotion of product, onboarding and management of new members, and maintenance through annual renewals

Work closely and collaboratively with other members of the Fundraising team to ensure a coordinated and consistent approach to corporate fundraising activity.

Work closely and collaboratively with other members of the A&S directorate (Marketing, Membership, Communications) to ensure positioning, brand, messaging, target audiences and activity is aligned and resourced adequately for each partnership.

Build and maintain strong relationships across the Trust to ensure partnerships are fulfilled to the highest standard and funded projects run smoothly and efficiently through to completion, and impact reporting. Relationships with colleagues in Marketing and operational colleagues based at properties across Scotland are especially important.

Monitor CSR/Corporate Responsibility issues in the media and keep up to date with professional fundraising associations and media regarding fundraising tools and skills development.

Research and build ongoing insight for each partner and prospect to better understand their strategic priorities/key drivers, enabling enhanced relationship and outcomes

Ensure due diligence and governance requirements are fulfilled in collaboration with the Head of Fundraising and support the CEO and Trustees to develop relationships with key organisations.

Develop detailed, compelling and relevant funding proposals/concepts in collaboration with internal stakeholders

Devise and deliver high quality, relevant stewardship and engagement programmes for all partners, using organisational networks and opportunities to optimise success

Track, analyse and report on fundraising results in the Corporate field to measure, manage and report performance using agreed performance measures.

Work closely with procurement, project and operations to ensure their capacity to approach prospects is maximised and they are kept fully up to date with our fundraising plans.

Manage income from corporate supporters; ensuring donations are correctly allocated, funds drawn-down and spent to agreed timescales, progress and final impact reports sent to donors.

Monitor and report on spend associated with activity ensuing the correct allocation of philanthropic funds and maintaining a close working relationship with finance colleagues.

Maintain and enhance personal knowledge, skills and networks by playing an active role in the appropriate professional bodies.

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous store; a treasure trove of food, drink, fashion, beauty, toys, quirky gifts, books…and much more. Our retail team are passionate about creating an unforgettable shopping experience, and a fantastic opportunity has arisen to join the team.

The role? The Retail Supervisor supports the management team in ensuring the smooth running of The Store while providing outstanding customer service. Driving and delivering sales in line with targets and ensuring that we deliver an exceptional shopping experience, you will be responsible for supervising retail assistants, communicating effectively and providing coaching to motivate the team to exceed targets.

The person? With a passion for all things retail and knowledge of retail processes, you will be hardworking, energetic and friendly with outstanding customer service skills. Experience in a similar role is required, and while food hall experience would be helpful, it is not essential. Candidates should be target driven, comfortable with a busy and varied workload and able to work weekends.

Why work for us? The Park is a beautiful place to work, with a store full of gorgeous products that are a pleasure to sell. We offer a range of benefits including 6 weeks’ holiday, gym and shopping discounts, cycle to work scheme, private health cover and wellbeing support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on the Retail Supervisor role to download an application pack and find out more about the role. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 18 October.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Hours: Days available will range from 4 – 5 days per week and will include weekend working. Daily shifts will be from 5 – 8 hours per day.
Duration: Permanent
Pay: £12.35 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and hosts circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction (AGAIN) 2023-24, and the top 1% in the world in its category.

Our Visitor Experience department is now looking for a Visitor Assistant who is enthusiastic, professional, of smart appearance, a can-do attitude, excellent communication skills and has a passion for the delivery of outstanding hospitality and service.

Full training will be given and uniform provided.

As part of our Visitor Experience team you will report to the Visitor Experience Manager. The role is based in our Ticket Office and on board Britannia, as well as on the outer decks and compound area. The position can be physically demanding as you will be standing throughout the duration of your shift, ready to proactively engage with visitors at all times.

Company benefits include:
•10% employer pension contribution, with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
•33 days pro-rata annual holiday entitlement.
•Enhanced long service holiday entitlement.
•Life Assurance.
•Performance and loyalty payment scheme.
•Complimentary tickets.
•Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal.
•Free car parking for staff.

Responsibilities include:
•Performing a concierge role at front of house when required.
•Providing a warm welcome and proactive service to visitors at all times.
•Interacting with visitors throughout their tour.
•Helping visitors use their audio handset.
•Assisting with queue management.
•Developing and upholding a broad knowledge of the Royal Yacht to share with visitors, most especially when working as a guide at Britannia’s exclusive evening events and private tours.
•Work as a guide at Britannia’s exclusive evening events and private tours (£42 per event).
•Assist with any other Visitor Assistant duties as required.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply, please send your CV and a short covering letter to: angie.fowler@tryb.co.uk or postal applications to:

Angie Fowler
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Thursday 10 October 2024

No agencies please.
Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Permanent, full-time post (35 hours), based in Edinburgh
Starting salary £45,268 plus civil service pension, generous holiday entitlement, and other benefits

We are looking for an experienced and energetic Marketing Manager to join the Royal Botanic Garden Edinburgh to build our new brand identity, strengthen our profile and develop our many audiences to deliver reach, reputation and revenue.

Working closely with the Garden’s income-generating teams, you will build on our reputation to optimise business opportunities for the Botanics Trading Company and proactively drive revenue, as well as working closely with fundraising colleagues on marketing campaigns that support our charitable objectives.

This is an exciting time to join the team and we have recently launched a new brand identity, a modern look-and-feel for the future which will help to guide the organisation in the coming years. You will act as a brand guardian, protecting and enhancing our brand and supporting colleagues on implementation, messaging and compliance.

You will work collaboratively with the Head of Marketing and Communications and other colleagues across the organisation to devise strategic brand marketing campaigns that communicate our new vision to build a positive future for plants, people and the planet, and that help to meet annual corporate goals.

You will be part of a busy department, which is responsible for all aspects of marketing, communication, digital and publishing, and that supports the organisation’s marketing needs across learning and engagement, admissions, philanthropy, science and horticulture.

A track record in brand marketing and demonstrable commercial acumen are essential. Experience of working in a similar environmental or charitable organisation is desirable. A recruitment pack outlining the key responsibilities of the post, can be found on our website.

Although we see this as a full-time role, applications will also be considered from candidates looking to work on a part-time basis.

For full job description/person specification and to apply, please visit the RBGE website.

Closing date: Tuesday 22 October 2024 10am BST
Interview date: w/c 6 November 2024

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted. No recruitment agencies please.

Full-time (35 hours), permanent, based in Edinburgh
Salary £60,687 to £66,845 per year, plus civil service pension and other benefits

RBGE is a world leading botanical institute and international visitor attraction taking positive action for plants and people; from local communities across Scotland, to more than 40 countries around the world. Our priority is to tackle the biodiversity crisis and the climate emergency, and to support the conservation and sustainable use of biodiversity. Our work builds on our 354-year history as a scientific botanic garden and centre of education with internationally important botanical collections, and extensive international partnerships. Our four Scottish gardens – Benmore, Dawyck, Logan and ‘The Botanics’ in Edinburgh – comprise one of the richest plant collections on earth.

Your role will be to lead the Royal Botanic Garden Edinburgh’s public engagement activity including, communities, public events, family programming, art and exhibitions, and interpretation across its four gardens to ensure an impactful programme. Your role is key in developing and delivering strategies to engage diverse audiences, key stakeholders, and partners, raising awareness of our mission, connecting people to plants and generating income.

Bringing your creativity and passion for engaging audiences through innovative means, you will drive forward the engagement strategy and operations for RBGE Edinburgh, as well as through our three regional gardens. Sparking curiosity and bringing joy to engage audiences, connecting them with plants, nature, and the arts daily to make a difference to the biodiversity crisis and climate emergency.

A full job description and person specification for this role is available in the recruitment brochure on the RBGE website.

Applications are particularly welcome from racial and ethnic minority groups, and other protected characteristics who are underrepresented at RBGE.

To apply, please visit our website.

Closing date: midday (GMT) on 29 October 2024
Interview date: Interviews will be 14 November 2024

If you haven’t heard from us within 2 weeks of the closing date, please assume your application hasn’t been successful on this occasion. No recruitment agencies please.

Contract: Full time 37.5 hours per week, any 5 days of 7; annualised hours

Dundee Science Centre is currently looking for an experienced and motivated individual to join our team in the exciting and fulfilling role of Commercial Visitor Experience Leader.

You will be primarily responsible for driving the sales in our key commercial areas; Café Create and Curiosity Corner as well as leading and implementing the commercial strategy. Your secondary role, as part of the services and operations team, will be to support the managing of the daily operation and ensuring exceptional customer service is delivered at all times, in an effort to maximise revenue.

You will ensure the standard of the visitor experience is excellent by enhancing and maintaining the smooth operations of the catering and retail services; and supporting, as necessary, the general operation. This will be achieved through ensuring the high standards expected at Dundee Science Centre are maintained and improved upon as part of a continuous quality assurance programme.

In collaboration with the Head of Centre Services and Operations, you will, set stretching targets for the commercial areas to be submitted for the annual operating plan. You will analyse and monitor the financial position and performance of the commercial business on a regular basis to ensure the business plan and budgets are achieved. Responsibilities for Curiosity Corner and Café Create will include merchandising, stock selection, procurement, increasing revenue and sales through promotions and other initiatives.

You will be responsible for overseeing and managing the daily operation of CookSafe systems and related Environmental Health legislation.

In addition to your commercial role, you will be expected to take on a duty role every fourth weekend and support during key seasonal times during the year.

You will be an advocate for Inclusion & Diversity, supporting our culture of inclusion for our team and audiences.

The post holder will have a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation.

You will work flexibly within the Dundee Science Centre team, flexible working will be considered, and weekend and evening work will be required.

Full-time and Permanent
Salary £34,605 – £37,846 per annum
Plus generous benefits package

About the role

We have an exciting new role playing a key part in ensuring we deliver an exceptional visitor experience in our amazing galleries based in the heart of Edinburgh. You must have substantial proven experience of successfully managing teams within a Visitor Attraction or Retail environment.

We are looking for someone who can step in with confidence and is energised by the opportunity to motivate and inspire a team. You will be an exceptional people manager with excellent communication and organisational skills. You will play a critical part in planning and delivering staffing requirements for exhibitions, learning programmes and events and ensure that income generation opportunities are maximised.

As part of our enthusiastic and skilled Security and Visitor Engagement team, you will manage up to 50 Visitor Assistants with the support of two Visitor Assistant Supervisors. It’s a busy and varied role and gives the opportunity to work with some fantastic people.

The difference you’ll make

Working across all our galleries you’ll be responsible for welcoming and engaging visitors, supporting delivery of exhibitions, programmes and events and maximising income from ticket, Friends membership sales and donations.

You will be a visible and active leader able to anticipate visitor needs and meet them through ensuring the team are highly motivated and confident in their roles. You will ensure an excellent welcome and high standards across the team, and that income from visitors is maximised. You will manage visitor compliments, comments and complaints received in person, by phone and via email responding as appropriate, always looking for continuous improvement.

You’ll work closely with curators, learning and engagement, marketing and membership teams to ensure that the set-up and delivery of exhibitions and events fully meet internal and audience expectations.

Reporting to the Director of Operations your responsibilities will also include the following:

Leadership

– Leading, inspiring and developing the team of Visitor Assistants in delivering exceptional standards of welcome, service and sales.
– Ensuring the Visitor Assistant Supervisors are fully skilled and supported in their roles and in the wider performance management, individual coaching and skills development of their teams.
– Being a key point of contact for all departments involved in planning and delivering visitor-facing programmes and events, ensuring that the needs and expectations of visitors are fully considered and delivered

Resource Management

– Planning Visitor Assistant rotas in-line with relevant NGS activity.
– Liaising with key internal departments on all aspects of planning visitor-facing activity, ensuring that staffing levels, event plans and budget controls are fully agreed.
– Ensuring all payroll, recharge, annual leave and associated processes are completed accurately and on time.
– Managing staffing levels and contracts and the recruitment of Visitor Assistants.

Experience Management

– Ensuring visitor feedback is actively collated, responded to, addressed at relevant forums and that actions are agreed, prioritised and followed through.
– Delivering engagement and training initiatives across the team to improve the quality of the visit.
– Seeking to improve the visitor journey through the continual evaluation and review of processes and interaction with colleagues.
– Working with the Director of Operations to set income targets for Friends recruitment and visitor donations at our galleries

Operations

– Acting as Duty Manager when required.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– While an interest in art would be great it’s not essential. However, you must have previous experience of successfully managing teams within a Visitor Attraction, Retail and/or customer service organisation.

– With experience of managing performance, you’ll be interested in people and possess outstanding people leadership and management skills

– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills

– Ability to prioritise, co-ordinate and delegate tasks to meet your own and the team’s workload and deadlines.

– Excellent communicator with outstanding interpersonal and written skills with the ability to stay calm under pressure.

– Experience of working with ticketing and/or point of sale systems and to have helped drive successful income generating initiatives.

– High degree of IT skills, proficient in MS Office.

For more information and to apply, please visit our careers portal.

Closing date for completed applications is 12 noon on Tuesday, 15 October 2024.

This role provides day to day administration support to the Macallan Maturation team and Glenrothes operations teams. Cover for the day to day running of Macallan reception, including all office administration is also required. The role is key to ensure that all HMRC requirements are met in relation to operational documentation, record keeping and stock control.  Although based at the Macallan site, the role provides administration support to Macallan Maturation and Distillation teams and stock administration support for Glenrothes, Highland, Parkmore and Buchley sites. The role is also key to ensure that good working relations with internal and external customers are maintained and that operational teams are supported to deliver the required business targets.

This role involves managing the distribution of barcode labels for New Make Spirit (NMS) and mature spirit operations, processing W8 paperwork and SDVS checks for warehousing activities, and overseeing NMS filling sheets and delivery orders. Responsibilities include coordinating spirit movement compliance, recording vatting and racking details, processing sample requests, and handling cask regauge requests. The role also manages data on cask receipts, dispatches, movements, and stock control of consumables, while handling invoicing, duty payments, and cask-related financial tasks. Additional duties include supporting office administration, managing outgoing mail and samples, liaising with finance, raising purchase orders, and promoting continuous improvement in cooperage operations.

You are IT literate with a good knowledge and experience of MS Office programmes.  Strong organisational skills with excellent attention to detail to ensure accurate record keeping and data entry.  Experience of using stock management systems e.g. SAP.  Warehouse or distillation knowledge is desirable.  Basic problem-solving skills and experience of working to deadlines.  Strong communication skills across many stakeholders.  Ability to adopt new technologies, implement and use when required.  Ability to be self-motivated and demonstrate ownership over tasks.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

As a Chef de Partie at The Macallan Estate, this role will collaborate closely with the Sous Chef to consistently uphold 5-star service standards and ensure the delivery of top-quality cuisine. Joining a dynamic kitchen team with extensive experience in multiple Michelin-starred establishments, the CDP position brings established skills, demonstrating a profound enthusiasm for crafting, cooking, and presenting exquisite dishes within a specialised section. The role requires a heightened level of diligence and the capability to operate autonomously, without supervision.

Collaborate closely with the Sous Chef to maintain consistent 5-star service standards and ensure high-quality food preparation.
Demonstrate expertise in specialised culinary techniques within assigned section.
Prepare, cook, and present dishes according to established recipes and standards
monitoring portion and waste control.
Work effectively in a fast-paced environment, demonstrating adaptability and flexibility.
Communicate effectively with other kitchen staff to ensure smooth service operations.
Take initiative to address any issues or challenges that arise during service.
Contribute to menu development and innovation under the guidance of senior kitchen staff.
Overseeing the maintenance of kitchen and food safety.
Ensuring full compliance of all food hygiene and health and safety regulations including HACCP, COSHH and all other distillery related due diligence and controls.

To be successful in this role, you have previous experience working in a similar role, demonstrating a solid knowledge and culinary skills. You have the ability to work without supervision and produce exceptional quality of food. Strong interpersonal abilities, facilitating seamless collaboration with both kitchen and front-of-house teams, as well as effective communication with management. A comprehensive understanding of safe food handling practices and adeptness in food rotation procedures to maintain freshness and quality. A personable and professional demeanor, consistently delivering exceptional service with a welcoming attitude. Effective problem-solving skills, enabling quick and practical resolutions to challenges encountered in a fast-paced kitchen environment.

Join our team where your culinary talents and interpersonal finesse will contribute to our collective success in delivering exceptional dining experiences.