Full Time

Supporter Care Executive

KEY RESPONSIBILITIES

• To deliver exceptional supporter care across multiple channels – In most cases you are the first line of enquiry either by telephone, email, social media, letter or occasionally face to face.
• To be welcoming and helpful for people contacting our charity who may have a question or feedback.
• You will present a professional and proactive approach to supporter retention and recruitment
• You will respond to enquiries in a timely, considerate and caring manner adhering to our specified SLA’s
• You’ll be expected to know the Trust’s activities, products and policies and be able to communicate them confidently to our visitors, members and donors.
• You will be expected to manage supporter data in accordance with GDPR and PECR regulations and be proactive in ensuring data is up to date and accurate
• Provide support to the Supporter Care Manager, CRM manager and other internal departments with time-critical, data sensitive tasks.
• You will ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant department(s).
• You will take payments from supporters either using an online payment system via the phone or by processing cheques. As well as managing refund requests and payment enquires.
• You will be expected to take responsibility for enquiries and complaints raised by supporters and proactively seek satisfactory and timely resolutions.
• You will be responsible for administration tasks to service supporter relationships including processing memberships, gift aid, direct debits, data cleaning and consents
• You will be involved in various system testing ensuring that they are fit for purpose.
• You will be proactive in process improvement and development and will maintain and create guidance notes for areas of your work.
• You will work with different teams, including those based in our properties to provide training and promote the important of good supporter care.
• You may be involved in outbound retention and recruitment campaigns via telephone, email or mail.

Event Sales Manager

Following continued success, Dovecot is looking to recruit an Event Sales Manager to maximise income generation from each of our unique building spaces. Dovecot is a world-renowned Tapestry Studio, events venue and tourist attraction featuring art exhibitions, retail and café, within the heart of Edinburgh’s City Centre.

The Role

Your role is to sell all venue hire events at Dovecot and to increase revenue by maximising bookings throughout the building. Dovecot hosts a range of high profile events including weddings, parties, conferences, private views and bespoke events and is renowned for its premium level of service and delivery. You will identify sales leads and pitch our services to new customers. Working alongside the Events Venue Manager, you will deliver first class event hire service for clients and maintain exceptional customer service for all visitors while working sensitively within Dovecot’s wider brand and position in the art world.

Reporting to the Head of Commercial & Operations, you will be able to think strategically and analytically, set, track and deliver sales targets and communicate effectively to get results. Excellent written and verbal communication skills are essential. The job is perfect for a candidate with a demonstrable track record of sales, looking to take their next step and assume a significant level of autonomy and responsibility.

The post holder is required to work flexibly to ensure business needs are met. Usual hours are 9am–6pm on a rota across a seven-day week, with occasional evening and Sunday opening for events such as Edinburgh Festival or other private venue hire events. This role will require some level of manual handling, for example moving tables and chairs to assist with set-ups, as well as testing technical equipment for client events.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. As part of our equal opportunities monitoring process we will email all applicants an equal opportunities form to complete and return.

To apply please send your CV and a covering letter detailing relevant experience to recruitment@dovecotstudios.com

Head of Commercial & Operations

We are seeking someone to set excellent standards for the professional delivery of all aspects of Dovecot’s day-to-day activities, which currently include exhibitions, ticketing, retail, events, venue hire and catering. In so doing, the post holder will ensure a consistently high level of planning, organisation, marketing, quality control and excellent customer service to improve the overall visitor and client experience across the building and online, including the Tapestry Studio.

The Head of Commercial & Operations is a key member of Dovecot’s Senior Management Team with responsibility for running all commercial and visitor operations, developing business strategy, increasing income and setting excellent standards for the professional delivery of all aspects of Dovecot’s day-today activities.

Reporting to the Director, and working collaboratively with the Dovecot Senior Management team as well as with the commercial operations team, you will implement a strategy that delivers significant incremental growth. You will take full accountability for the successful delivery of sales targets; reaching and building new audiences, whilst ensuring that Dovecot’s brand values are maintained and strengthened. You will be responsible and accountable for the management of the Dovecot commercial operations team, ensuring that agreed levels of cost of sales and staffing, and agreed profit margins are met. The post holder is also responsible for supporting the Head of Finance & Resources to bring the buildings, technical and managerial infrastructure of Dovecot to the highest standards.

The person appointed to this post will be required to work flexibly. Dovecot operates over a seven-day week and is open to the public Monday until Saturday from 10am. On Sunday, except during the Festival period, Dovecot is closed to the public but available for events, meetings, courses and other activities. It is envisaged the post holder will work Monday until Friday including at least one weekend each month as duty manager but the demands of the Dovecot diary will require flexibility to ensure business needs are met, including working evenings and bank holidays.

The post holder will manage the commercial and visitor operations, events and hospitality, sales and marketing, and security aspects within the following service areas:

• Front of house – staffing, visitor experience, tills, exhibition ticketing, cashing up
• Retail and merchandising – staffing, epos, cashing up, e-commerce, product and digital apps
• Venue hire – staffing, bookings, business development, catering and hospitality
• Courses, workshops, talks, events and other commercial experiences – planning, bookings, catering and hospitality
• On-site catering; contract catering for the café and events
• Dovecot Foyer
• Website and social media
• Co-ordinate the Dovecot diary and timetable
• Exhibition marketing and public relations
• Marketing and communication of all aspects of Dovecot

This is an exciting time to join Dovecot’s management team as we develop our corporate plan, expand our public offer and establish new revenue streams to support the Tapestry Studio.

If you are interested to work with us, please contact recruitment@dovecotstudios.com, to request more details.

Administration Officer – Operations

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for an Administration Officer to join our Governance and Administration team in Falkirk. You will help ensure the office runs smoothly and efficiently delivering an excellent administration service to Chief Operating Officer and colleagues within the Engineering, Estates, Operations and Destinations directorate.

The role is offered on a permanent basis and with a starting salary of £26,110 (Band B). Working hours 37 hours per week, hybrid working, Monday to Friday.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, a health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Undertake a range of administrative tasks to support effective working of the Directorate including responsibility for diary management for the teams, minute taking and actions at key meetings, forward planning and scheduling.
Arrange internal and external meetings including agendas and itineraries, distribution of material and travel arrangements.
Appropriate communications and tracking of action points and deadlines following meetings and events.
Sort, allocate and where appropriate, respond to incoming correspondence to enable it to be dealt with efficiently and by the correct person.
Support the preparation of internal and external reports.
Assist in maintaining and monitoring project plans, project schedules, budgets and expenditures.
Communicate with customers, suppliers and employees including receiving visitors and customers. Screen calls, deal with issues, take messages and impart information as appropriate.
Using business systems, maintain confidential and non-confidential records including inputting information, abstracting, and presenting data in a clear and logical format.
Assist with organising events.
Assist other departments, if required, with admin duties.
Comply with Scottish Canals Health and Safety policy and defined standards. Undertake risk assessments, report incidents and near misses.
Other project work as required.

Qualifications and knowledge required:

Recent graduate, SVQ/NVQ in Business Administration Level 3 or HNC/HND or equivalent.

Skills and experience required:

Proven work experience in secretarial, administrator or similar role.
Highly proficient in the use of computers and business software e.g. Microsoft office, excel, PowerPoint etc.
Although not essential the ideal candidate will have experience of working in an engineering or project setting,

Qualities & abilities required:

Excellent communication, writing and presentation skills, with strong attention to detail.
Experience of working to schedules and deadlines, with good organisation skills.
Motivated and proactive, with an eagerness to learn and develop.
Experience using MS Office Suite including MS Word and MS Excel.
Ability to prioritise own workload to achieve business led or specifically detailed deadlines.
Ability to work on own initiative using judgements regarding confidential issues and release of information to internal and external contacts.
Use of initiative to interpret and respond to requests for information.
Collaborative and effective team player who can work with colleagues at all levels of the business.
Flexible, positive attitude and setting high standards.

Head of Human Resources

Who are we?

We are Scotland’s design museum. Designed for everyone, firing imaginations and sparking curiosity in design across Scotland and around the world. At V&A Dundee we are on a mission to inspire and empower through design.

Design shapes our world, it’s part of everyday life and it’s everywhere. We are a museum with energy and have a vision of the future where everyone is inspired through design and recognises its far-reaching impact in our lives.

We are a welcoming place for people of Dundee to explore design and to use as an everyday part of their city, as well as inviting visitors from around the world. We are part of the V&A family of museums that celebrate creativity in all its forms from across centuries, for everyone.

Role Profile:

The Head of Human Resources is a new post, playing a key role as V&A Dundee develops as an organisation and as an employer. This role will work with colleagues to cultivate an exceptional organisational culture and approach that values and supports its people, enabling us to work together to achieve our aims. This role requires strong experience of managing human resources, high situational awareness, excellent communication skills, a focus on relationship building and a strategic outlook, whilst also executing the day-to-day tasks in a seamless and pragmatic way.

Duties and Responsibilities:
This post is responsible for leading on:
-Managing an internal HR team as part of the wider Finance & Planning team, and that works in partnership with V&A Dundee’s Founding Partner University of Dundee

-Establishing a new People Strategy with the organisation that includes the development of values, embeds good practice with a clear action plan

-Leading on Equalities Diversity and Inclusion policy, engagement and plans in relation to HR and Organisational Development

-Providing a relevant, efficient, high quality HR service across the organisation

-Overseeing a full range of the HR functions that are delivered to support the museum’s wider aims and priorities

-Holding broad knowledge of HR policies, best practices and underpinning employment law principles

-Advising the Directors’ Group on HR matters, policy and statutory changes

-Networking with peer organisations nationally, the V&A family and in Dundee to learn, and to scope out any potential for shared and collective approaches and ways of working

The responsibilities of the Head of Human Resources will include:

General
-Lead on HR and organisational development

-Work with the Directors’ Group and other team Heads across V&A Dundee to ensure effective team development and management, acting as a sounding board and coach; providing exceptional HR support, advice, guidance, skills and tools

-Develop a culture that supports staff, encourages learning and collaboration and ensures compliance with relevant legislation

-Oversight of all HR policies, plans, templates and services

-Support managers and staff in ensuring performance is effectively managed, and individuals developed and supported

-Advise on employee relations issues – ensuring that best practice, legal compliance and policies and procedures are always adhered to and, where necessary, partnering with the founder partners or external employment lawyers

-Proactively handle all day–to-day operational aspects of HR

Resourcing
-Work across the organisation to develop an overview of resourcing and recruitment assessing gaps, challenges and opportunities

-Oversee staff recruitment, induction process and handbook

-Review V&A Dundee’s recruitment policies and approach to ensure they are aligned to mission, vision and Equalities, Diversity and Inclusion policy

-Work with directors and teams to develop and deliver the EDI strategy

-Ensure directors and teams are trained and confident to champion EDI across all areas of business strategy, working towards inclusive recruitment and management

-Work with the HR Advisor to support managers with their development, training and with their recruitment challenges, offering ideas, solutions to find quality candidates in the most efficient and inclusive way

-Manage relationships with outsourced services such as occupational health, counselling, employee assistance, employment legal advisors

HR Management Information, Reporting and Analysis
-Overview of HR calendar ensuring alignment with operational delivery

-Act as the owner and Systems Administrator/Super User for the HR Information System; build new and schedule regular HR reports; analyse management information to provide accurate insight into key employee trends as required for different areas of the museum

-Analyse people trends and metrics in partnership with HR Advisor to help develop solutions

-As a publicly funded body, report on a range of metrics to demonstrate a fair use of public funds

Pay and Reward
-Benchmark salaries to ensure we are competitive in the market

-Lead on annual salary review process; provide information and attend the annual Remuneration Committee.

-Implement succession planning and talent management processes at regular intervals

-Consider ways to add value to staff by reviewing the pension, benefits package and supportive HR policies

-Oversee Pensions

Learning and Development
-Lead on the development and implementation of new and existing training programmes

-Implement and monitor development and progression programme, creating an internal pool of talent

Engagement and wellbeing
-Develop a staff welfare, wellbeing and engagement strategy

-Support stakeholders to interpret engagement scores and implement effective action plans to improve engagement

-Advise the Staff Forum and Health & Safety Committee

Team Management
-Provide line management support to the HR Advisor, setting annual objectives, provide ongoing support and identifying development needs

-Allocating appropriate case work and supervising delivery

This is a full-time position, working 37.5 hours per week working in a hybrid flexible environment with a mixture of home working and working from our museum in Dundee. We offer a generous package including 38 days holiday, pension scheme, company sick pay, entry to V&A Dundee paid exhibitions and many more discounts and benefits.

Front of House

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.

We are looking for enthusiastic individuals who want to help our passionate team to provide an exceptional service to our guests. We have the following exciting opportunities working in our busy and fast paced restaurant, coffee shop, larder and Fort Douglas cabin:

Food & Beverage Assistants

You will be responsible for a busy section of the restaurant, ensuring a professional and relaxed dining experience for our guests. You will be confident and able to work independently, with the ability to communicate effectively with the kitchen and management team.

Baristas

If you’re passionate about coffee and share our desire to provide a perfectly handcrafted quality beverage whilst ensuring high standards of cleanliness, we would love to hear from you.

• Do you have a friendly and welcoming attitude?
• Can you demonstrate a passion for customer service?
• Are you able to thrive in a fast-paced environment?

If you want to work in a fun environment with like-minded people, then please get in touch! As a daytime operation we offer sociable hours to fit around your other commitments, although weekend working is essential to cover our busiest times, and occasional evening cover will be needed for wedding and events. We have a variety of full-time and part-time shifts available depending on your availability.

Interested? Please email a copy of your CV and covering letter to our recruitment team at recruitment@buccleuch.com, indicating which role you are most interested in and what hours you are available to work.

The closing date for applications is 29 April.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Chef de Partie

Role Summary:
As a Chef de Partie at Conifox, you will be a key member of our kitchen team, responsible for the daily operations of food preparation and service of food to customers, activity centre café and social/corporate events.

We are looking for an enthusiastic, self-driven individual who will embrace opportunities to improve their skills and knowledge whenever possible.

Due to the nature of the business, we are closed on Mondays and Tuesdays with exception of school holidays. Shift rota is generally 4 to 5 shifts of 8-hours Wednesday to Sunday.

If you are looking to the future, then it is good to know that career progression prospects are excellent as a Chef de Partie. The role provides the opportunity to learn and develop specialist skills and knowledge while developing your craft with creativity and flair.

Main Duties and Responsibilities:
• Maintaining a clean and hygienic working environment whilst ensuring a product of high quality and presentation standards.
• Adhering to HACCAP principles at all times.
• Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
• Assist to lead the kitchen in absence of the head chef and sous chef.
• To ensure that all deliveries are checked and put away promptly and correctly.
• Be pro-active at all times and use initiative, diplomacy, and discretion to solve any problems that may arise.

Qualifications and Skills:
• Excellent customer service skills, with the ability to work as part of a team within a public facing environment.
• Ability to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health, and safety.
• Possess great communication skills in order to be able to liaise with a wide range of team members and customers within your work environment.
• Flexible can-do attitude with an approachable and enthusiastic manner.
• Ability to remain calm in emergency situations and make balanced decisions.
• The ideal candidate will have experience of running their own section and working with high quality food in a premium environment. While some knowledge of seafood is preferred this is not essential as full training will be given.
• Ability to work under pressure whilst maintaining a positive attitude.
• Applicants must be over the age of 18.

Staff Benefits:
We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects.
• Fantastic work life balance – site closes at 5pm
• 28 days annual leave (Pro-rata)
• Flexible working hours
• Discount children’s parties
• Free access to events
• Family tickets to the Adventure Park & Activity Centre
If you think this is a challenge you’d like to accept or find out more about then email us and we can give you more reasons to be part of the Conifox Family.

GLA11764 – Retail Assistant – 3 Posts – (Full-Time & Part-Time) – (Temporary)

Glasgow Life is looking for Retail Assistants to join us on a full time (1 x 35 hours) and part time (1 x 12 and 1 x 20 hours), fixed term contracts up to 30th September 2024. As a Retail assistant you will be joining our in-demand Retail service team delivering an exceptional customer service and experience with the DEGAS exhibition shop at the Burrell Collection. Our city-wide contracts mean staff are flexible to work in any of our locations, however the primary location of this vacancy is the Burrell Collection. You will be part of a dedicated team which supports Glasgow Museums Retail.
More about our Museums teams
As a Retail Assistant you’ll be joining our Glasgow Life Museums team and Corporate Services team. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our museums are free for everyone to access. Being part of the corporate services team too, you are part of a team who oversee the operation of over 100 venues across the city, account for millions of pounds, support our staff, and bring income into the charity through our shops. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
As a Retail Assistant you’ll be an integral part of the team who thrive on and deliver exceptional customer service to all our museum visitors. Reporting to The Burrell Shop Manager and working alongside an established and award-winning team.
The candidate
If you’re interested in joining us as a Retail Assistant, you’ll need:
• Excellent customer service skills
• Previous retail experience
• Good communication skills and a strong team player
• The ability to multitask and handle the pressure of a busy day.
• Excellent numeracy skills
You can read the full person specification for this role under the ‘Job Attachments’ section.
Our city-wide contracts mean you will be flexible to work in any of our locations.
Retail Assistant roles available are:
Full-time 35 hour working 5 days, Monday – Friday 9.30am – 5.15pm
Part-time 20 hours working 5 days, Wednesday – Sunday 12pm – 4pm
Part-time 12 hours working weekends, Saturday 10am-5pm and Sunday 11am-5pm
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 21st April and interviews are provisionally scheduled for w/c 29th April

Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles).
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions.
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave.
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies
Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply.

Assistant Cook

MAIN DUTIES & RESPONSIBILITIES

Work within the team to deliver excellent customer service consistently and to deliver simple, fresh food (home made soup, scones and sandwiches) made to order to Legends high standards.

Assist with the team in ensuring the cleanliness of all sites and ensure attractive displays of stock are always in place

Work within the team to ensure that all attractions and any associated activities are operated in compliance with the current Health and Safety and Fire Safety legislation, guidelines and industry codes of practice

Work within the team to assist with the ordering of appropriate stock items, helping to ensure catering stock is properly rotated and stored, and a range of site appropriate stock items are available in the retail areas

Operations Manager

Manage day to day activities of Stirling District Tourism’s sites to deliver an excellent visitor experience in line with the Charity’s objectives.

Ensure compliance with financial obligations, operational legislation (i.e. health & safety, employment etc) and charity governance.

Directly line manage duty managers and key site staff; provide leadership, motivation and guidance to ensure service delivery and operation of properties in the charity’s care are subjected to regular performance reviews to support continuous improvement and achieve targets.

Assist the General Manager in working with partner organisations to seek out and foster positive and productive relationships to promote heritage tourism, which provide opportunities to develop and meet the charity’s strategic aims.

Cook

Purpose of role

This is an exciting and varied role in the Food & Beverage team at Culloden Visitor Centre. Based in our Café, you’ll prepare food for a high-quality, sit-in café and grab-and-go takeaway menu, helping to generate the income that enables our charity to care for this world-renowned historical site.

You will ensure that visitors from across the globe have an enjoyable experience here through excellent service standards and menu availability. You will be responsible for the daily operation of the kitchen, and achieving targets through efficient, safe food production practices.

Key Responsibilities
• Deliver a high-quality food offer for our high and low season, relevant to our Culloden customers (visitors, events and functions) and Visit Scotland’s Taste our Best principles.

• Contribute to menu development, making creative, practical and cost-effective choices for food production and presentation.

• Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).

• Work alongside the management team to ensure all food and non food items are ordered, and stock is controlled to the highest standard

• Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.

• Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.
• Ensure the upkeep and safety of equipment and utensils used within the catering outlets.

• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Performance indicators and targets
• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems
• Fully equipped commercial catering kitchen.
• Access to computer with training, and stock ordering systems.
• EPOS tills and chip and pin machines.

Seasonal Ranger

The Seasonal Ranger will support the Culzean Rangers team during the busy summer months. Specifically, to combine responsibilities on nature conservation, visitor services, learning and community engagement to help deliver the strategic objectives of the property and wider National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor Services
• Welcoming and engaging visitors, enhancing their experience by providing information about Culzean, its geology, natural and cultural heritage, including strong messages around safety and respect for wildlife.
• Encourage people to further contribute to caring for Culzean through donating or taking up membership of NTS.
• Assist with practical countryside management including litter picks, beach cleans maintenance and safety checks of visitor infrastructure (including play parks).
• Lead and assist with events such as guided walks and talks as appropriate.

Nature conservation
• Contribute to biological monitoring programmes.
• Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

Learning
• Lead & assist with educational and other outreach activities on site or to the local community and to communities of interest, including for volunteers.

Marketing & Communications
• Enthusiastically promote awareness and understanding of the role that NTS plays in protecting and caring for Culzean and wider work across Scotland.
• Regularly update and contribute positive stories to NTS social media and other communication outlets relevant to Culzean.
Livestock Management
• Will support the team with feeding and care of the property’s livestock; deer and llama.

Other responsibilities
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the Safe System of Work, Visitor Safety in the Countryside, and environmental policy and practices, mindful of impacts on people and environment.
• Contribute knowledge and experience to projects and management decisions within the NTS Plan for Nature.
• Criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults. The role is one for which the duties/responsibilities/accountabilities of the role will require staff to become a member of the Protection of Vulnerable Groups (PVG) scheme.

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