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Full Time

Fundraising Operations Executive

JOB PURPOSE

The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built and natural heritage under its care.

The specific purpose of the role is to support the development and implementation of fundraising operations to help maximise fundraising income, improve efficiency across all income streams and assist the wider team in terms of financial, data and process support.

You will work with colleagues within the fundraising team, the wider teams within the Audiences and Support Directorate and with teams across our charity to build a culture of philanthropy and ensure fundraising best practice. You will also work with appointed agencies which provide outsourced support to the Fundraising function and play a key role in database and administrative support.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Working within the Fundraising Operations team, you’ll;

Data/CRM

Work closely with the Fundraising Operations Manager on data management tasks including CRM testing, data imports and exports, producing segmented lists for fundraising communications, and reporting.

Prepare and maintain fundraising-specific CRM guidance documentation and provide training to the fundraising team and external response handling teams.

Contribute to the implementation and improvement of data protection compliance and raise any issues regarding the team’s outputs.

Finance

Manage tracking of expected income across the team and with Finance.

Co-ordinate and manage procedures for incoming donation processing, working with the Fundraising Operations Officer and Supporter Care Team in-house, and through our outsourced agency.

Work with the Fundraising Operations Manager and Finance colleagues to ensure accurate and timely reconciliation of all fundraised income.

Record and report on team expenditure, including management of purchase orders and leading on enquiries.

Assist the Fundraising Operations Officer with regular CRM and finance processes, particularly during peak periods.

Policies, processes & projects

Create and maintain Fundraising Administration processes and toolkits demonstrating initiative by making recommendations for process improvement.

Support the implementation of third-party platforms and new technology for use within the fundraising team.

With Fundraising Operations Manager, advise on and plan support for fundraising initiatives and products to ensure efficiencies and effectiveness of income generation activity is maximised.

Manage the Fundraising Team planner and co-ordinate Fundraising activity across the Directorate planner, co-ordinating team input to directorate wide activity including website and content requests.

Co-ordinate and organise team meetings.

Work on project-based activity which will help improve efficiencies across all fundraising practice.

Supporters & Suppliers

Work with the Giving Campaigns and Products Executive to develop and maintain a toolkit of compelling fundraising materials and guidance for use at properties and by third-party fundraisers.

Be responsible for day-to-day supplier account management.

Often be first point of contact for donor enquiries, via phone, email and mail and must be able to communicate with supporters in a positive, proactive and professional manner which best represents our charity and the power of philanthropy.

Other

Maintain and enhance personal knowledge, skills and networks by playing an active role in the appropriate professional bodies and internal organisational groups.

Have a flexible approach, with a willingness to work non-traditional hours and be available to travel in the UK.

Heritage Planner

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide advice and guidance on the developing of planning products across a range of Trust properties.

Facilitate planning sessions with a range of staff to support robust discussion making, enabling consensus of understanding of significance and direction of change at each site.

Perform an editing role to ensure consistency in style, robustness, format and accessibility of language of plans. This may involve challenging and providing a ‘critical eye’ perspective across a range of functions and disciplines, some of which may be unfamiliar.

Develop, deliver and facilitate training sessions and material to support planning activity across all regions, working collaboratively with staff to ensure the material is tailored to relevant subject matters.

Where required, commission external consultancy support working within standard procurement policy and guidelines. This will include development of briefs, tendering, appointment, overseeing activity and sign off.

Where required, undertake research to support planning activity, primarily through internal documents and archival reports.

Work with external partners and stakeholders to build upon existing professional networks, keeping abreast of current work by peer organisations and development in international standards, and reviewing best practice from around the globe.

Carry-out any essential administrative tasks as required; e.g. procurement of suppliers, contributing to monthly reports, arranging monthly team meetings, etc.

Visitor Services Supervisor – Food and Beverage

Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.

Previous experience would be advantageous, but is not essential, as full training will be provided.

We would love to hear from people who can interact with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing our guests with the best possible service in whichever food outlet they have chosen to visit and helping our visitors to create wonderful memories.

The role is varied and covers everything for taking orders to serving food and drinks to our customers, being the best barista or a hot-shot ice-cream scooper, but whatever you are doing you’ll help us maximise all charity income opportunities through excellent customer service, product knowledge, following best working procedures and taking pride in everything we do.

Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Line management of Visitor Services Assistants and volunteers

Duty management and oversight/maintenance of the property

Manag stock and orders within assigned budget to maximize income and meet budget targets.

Welcoming all visitors to the site and processing their Food & Beverage purchase in a friendly, efficient and professional manner.

Assist all visitors with queries relating to Food & Beverage purchases or experience

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Wearing correct uniform, name badges, or PPE as required.

Ensuring site is ready to open and welcome visitors by the set opening time.

The general ongoing operational cleaning of all areas as necessary; toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities

To adhere to all financial procedures to include till operation and banking and safeguarding of monies.

To implement amendments to standard procedure as instructions may dictate.

Food & Beverage Duties

To ensure good housekeeping of catering kitchens, serveries, front and back of house areas.

To ensure that retail merchandising is in accordance with NTS policy.

To assist in achieving site targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the hospitality coordinator.

To assist with Hospitality events. Staff may be asked to work through into the night hours.

Health and Safety Responsibilities

To ensure site meets with Health and Safety legislation in liaison with your department manager.

To ensure that visitors vacate the site at close of business and that the site is secured at end of day.

To use personal protection equipment as provided and directed by your line manager

Head of Director-General’s Office

Full-time and Permanent
Salary £51,897 – £60,219 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

We have a vitally important and rare opening for an experienced Governance and Compliance specialist to join our team.

This is an exciting role that has a wide reach across the organisation. By nature, it’s a role that requires engagement with many stakeholders internally and externally. Therefore, you’ll have a terrific opportunity to shape best practice across the organisation within the scope of your responsibilities. 

You’ll be comfortable in a senior position, either moving from a similar post or looking to advance your career. You will use your strong communication skills to build positive relationships with senior stakeholders and colleagues.

The ideal candidate must already have substantial, proven experience of: 

– Owning and leading Business Planning, Performance and Risk Management for an organisation. 
– Corporate governance administration processes and compliance. 
– Working within an Executive-level environment (business or charity sector), including formal or equivalent experience of complex Board administration and stakeholder engagement.

 

The difference you’ll make

Your responsibilities will be varied. Each day will be different, with new challenges that push your capabilities. Reporting to the Director-General your duties will include:

– Ensuring our critical business planning, performance and risk management strategies are fully aligned, supporting the execution of strategy, and minimising risk, ensuring our procedures and processes are subject to best practice governance and compliance. 

– Coaching and leading a small talented team, focusing on their development through coaching. Reporting directly to this role is the Compliance Manager, Records & Information Manager and Legal Counsel. 

– Providing comprehensive support to our Board and Leadership Team (LT), partnering closely with LT, and ensuring alignment of activity.

– Serving as a trusted and informed support to the Chair of the Board and its Trustees, enabling comprehensive delivery of Board-related activity, including all meetings, minutes, and operational management of the Board’s activities). 

– Managing the administration and support the activity of the Board (and related Boards and Committees) to ensure rigorous and effective governance, coordinating activity and provide support to LT as required. 

 
Planning, Performance and Risk Management 

– Planning, performance, and risk management, ensuring working with the Chief Operating Officer, and LT colleagues, to align our strategic and business planning, performance management and risk management operations, navigating through uncertainty and risk.

– Ensuring the set up and delivery of organisational key performance frameworks and indicators annually to deliver organisational priorities and demonstrable impact on outcomes. 

– Promoting a positive risk culture by developing our risk planning, overseeing the ongoing continuous improvement, leadership engagement and quarterly monitoring/reporting. Proactive management of risk registers aiding the embedding of risk into the strategic planning process. 

– Reporting on performance to LT/Board of Trustees and feeding into annual performance indicators, proactively addressing shortfalls, and identifying actions. 

 
Governance and Compliance 

– Ownership of corporate governance and compliance – advising on and managing compliance. 

– Developing robust organisational policies as required to deliver strong corporate governance and compliance practices ensuring these are embedded in the organisation. 

– Liaising with government bodies as needed, developing the relationship with the sponsor team. Coordinating consultation on new legislation/ national or sectoral policy responses. 

– Providing information management and governance leadership on records and data. 

– Being the Senior Information Risk Owner (SIRO) for the organisation. 

– Working with the Director of Finance, responsible for our assurance framework. 

 
Projects and Reporting

– Leading and delivering various projects related to the strategic plan and organisational priorities. 

– Working with the Director of Finance, producing trustee annual report and governance statement. 

– Ensuring the timely escalation of governance, risk and compliance issues to LT and Trustees as required.  

 
Other duties: 

– Oversight and support for Gaelic, DP, FOI, equalities compliance. 

– Legislation – NH Act, Ethics, Consultations (sector/government), Charity. 

– Budget management. 

– Membership of external stakeholder groups, for example, Museums Galleries Scotland. 

– Membership of the Extended Leadership Team. 

Please apply directly via our careers portal.

The closing date is 12 noon on Monday, 19 August 2024.

Operations Manager

This is a rare, exciting opportunity for an experienced Operations Manager to join the Caledonian Canal team, based in Inverness.

Scottish Canals are the custodians of Scotland’s canal network. We preserve and protect the canals to generate lasting benefit for people and communities; celebrating and protecting their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

The Caledonian Canal is not only one of Scotland’s most significant industrial heritage assets, it is also a vibrant commercial waterway, a transport route and the backdrop to a perfect holiday for many thousands of visitors every year.

In this key role, you will lead, coach, support and develop your locally based teams to deliver a consistently safe, efficient and enjoyable experience for our customers and visitors.

As an employer we offer a truly unique opportunity to be part of our team. Help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

The role is offered on a permanent basis, with a starting salary of £45,621. Working hours 37 hours per week.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Key Skills and experience

Experience of working in a fast-changing business environment, maintaining operational standards during periods of significant change
Excellent written and verbal communication skills with an ability to deal fluently with internal and external customers at all levels
Operational management in a visitor / infrastructure network environment that delivers an excellent customer service or visitor experience
Experience of visitor focused work which demonstrates the ability to think strategically whilst also delivering technical challenges
Experience of effective and efficient delivery processes, cost control, performance measures and reporting
Successful leadership of large teams including people management, that has created and motivated high performing and diverse teams.
Leadership through transformational change
Excellent interpersonal and communication skills.
Experience improving and maintaining motivation and engagement within teams and of demonstrating a strong people focus.
Strong financial management and resource planning experience
Experience of safety management
Experience of contract management

Desirable Attributes

Hold or be able to attain a recognised H&S qualification eg IOSH, NEBOSH, IEHO.
To have managed and led a team within a multi-disciplinary customer facing operational environment, i.e. retail, events and tourism, marketing
To have had experience of leading a multi-disciplinary team

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Senior Community Learning Coordinator

The Role

Working within the wider Science Learning and Exhibitions Team, the Senior Community Learning Coordinator will be responsible for the development and management of GSC’s CLD programmes that support community capacity building through the channels of Community Based Adult Learning, Family Learning, Youth Work, and community engagement.

The Senior Community Learning Coordinator will be working towards creating a sustainable business model to ensure GSC’s CLD programme can continue to grow and deliver impactful engagement into the future.

To lead the development and implementation of the GSC’s CLD strategy and programme to expand its reach and impact.

To establish, build and maintain partnerships with external organisations to increase our reach and influence.

Working with GSC’s STEM Learning and Business Development Managers to source and access funding from various sources for the development and delivery of programmes to meet identified needs.

Full job description is available to download at the bottom of this page.

Housekeeper

Hours: Full Time (40 hours per week/any 5 days out of 7, between the hours of 7am and 7pm)
Duration: Temporary
Pay: £12.60 per hour

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II, usually attracts circa 350,000 visitors a year from around the world, and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Attraction (AGAIN) 2023-2024, and the top 1% in the world in its category.

Our Visitor Experience department is dedicated to ensuring that visitors receive the highest level of customer experience possible and we are looking for a Housekeeper to join the team.

Reporting directly to the Housekeeping Team Leader, key responsibilities will include:

– Ensuring that the Britannia tour route and Visitor Centre are cleaned to a high standard and maintained throughout your shift.
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and Visitor Centre.
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers.

The ideal candidate will enjoy a varied role and be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension).
– 33 days pro-rata annual holiday entitlement.
– Life Assurance.
– Complimentary tickets.
– Staff discount in the Gift Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal.
– Free car parking for staff.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

Please send your CV outlining why you feel you would be suitable for the role of Housekeeper to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: Sunday 18 August 2024

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Senior Filmmaker, Producer

Glasgow Life is looking for a Senior Filmmaker/Producer to join us on a full-time, fixed term type contract for a period up to 3 years until October 2027  (Ref: GLA12280).

Are you passionate about using film to tell stories and engage audiences? Do you thrive on creativity and innovation? We’re seeking a Senior Filmmaker/Producer to be part of our exciting transformational project at the People’s Palace and Winter Gardens.

As a Senior Filmmaker/Producer, you’ll work with the Museums’ Digital team to create a suite of captivating and accessible films for display within the museum – and online. You will collaborate with the wider Project team and a wide range of community groups to make films that will engage a diverse range of audiences during the project.

The project will develop and create a community-led museum to become of one of the world’s most socially engaged and internationally significant local museums. With Glasgow’s social history at its heart, we will reintegrate the glasshouse and museum, to create a dynamic museum offer with new flexible space and facilities that meet audience needs. The building will be restored, will be more environmentally sustainable and help put the east end of Glasgow more on the tourist map.

Our museums are committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums

The candidate

If you’re interested in joining us as a Senior Filmmaker/Producer you’ll need:

  • Proven experience in filmmaking, with a portfolio demonstrating creativity and technical skill.
  • Strong project management abilities, including budgeting and scheduling.
  • Proficiency in self-shooting and working with crews.
  • Familiarity with post-production tools and techniques.
  • Passion for storytelling – and engaging diverse audiences.

You can read the full person specification for this role under the ‘Job Attachments’ section (via the weblink below).

Our city-wide contracts mean you will be flexible to work in any of our locations.  e.g. This post is city wide however your primary location will be Glasgow Museums Resource Centre (GMRC) with possible working at other Glasgow Life Museum venues

Some of our roles are piloting hybrid working, with teams working between the office and home. Your line manager will agree this with you. This balance enables you to continue much-needed collaborative working.

Our GMRC office has great links to public transport and free parking.

This role is working 35 hours per week 9am-5pm.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Important Dates: Closing date is 18th August and interviews are provisionally scheduled for w/c 26th August.

 

Benefits at Glasgow Life

  • A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
  • Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
  • Discounted Glasgow Club membership and money off in our museum shops and online store
  • Option to buy extra annual leave
  • Cycle-to-work scheme
  • Flexible retirement
  • Family-friendly policies

About Glasgow Life

Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation.

Diversity matters at Glasgow Life

We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/senior-filmmaker-producer-fixed-term-390091

Closing date is 11.59pm on Sunday 18th August 2024

Information is available in alternative formats, on request.

Food & Beverage Supervisor

To be responsible for the daily supervision, development and operation within all Glasgow Science Centre (GSC) catering outlets including Café and Corporate Events to support the smooth running of the F&B department.

To assist the Event Operations Manager and Assistant Operations Manager in the operational delivery of all catering outlets and Corporate Events activities.

To supervise the catering outlets and corporate events under the direction of the Events and Food & Beverage Management Team.

To deliver GSC’s Customer Service Promise and ensure customer satisfaction through an integrated and co-ordinated 5-star service level to all customers at point of contact.

To assist with training and development of a responsive catering team to ensure 5-star customer service delivery.

You will have a friendly, professional and hardworking attitude and the ability to work as part of a team. High standards with a passion for excellence and creativity in both catering and customer service. A flexible approach to meet overall deadlines and needs of GSC, both within and out-with your own department. Flexible to work evenings. weekends and holidays as required.

Human Resources Advisor

Providing a comprehensive HR Advisory service to senior managers, line managers and staff across GSC whilst working closely with HR colleagues. Advising on all aspects of the employee lifecycle, undertaking or supporting case management activity using professional HR and legislative knowledge.

Coaching and influencing managers to ensure staff are managed and developed in line with best practice principles and GSC’s strategic objectives.

Contributing to projects to progress the People and Organisational Development (POD) plan.

You are a people person with excellent communication and interpersonal skills and enjoy working collaboratively with others using your advisory skills across a range of people management activities.

You have solid working knowledge and understanding of employment law, HR policy, procedures and best practice and use this to support managers and staff to achieve organisational effectiveness.

You have strong IT skills with experience of using HR systems and Microsoft 365 suite.

Most of all, you are passionate about the work that GSC does and share our company values.

Digital Interpretation Manager

JOB PURPOSE

The Digital Interpretation Manager is responsible for developing and managing digital interpretation projects for the Trust. Working closely with colleagues they will seize opportunities to create new forms of digital interpretation, at properties and online, connecting with new audiences and deepening access and engagement. They ensure new projects undergo thorough processes for developing and testing to ensure the biggest impact with audiences, technical reliability, and value for money.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Innovation. Lead the development of new digital interpretation projects that connect new audiences with the Trust and the places we care for.

Collaboration. Work in a collaborative and collegiate manner with colleagues across the Trust, recognising the shared responsibility for delivery of digital interpretation projects between different departments and teams.

Quality. Ensure all new products are developed and produced to the highest standards for technical quality. Follow industry-standard processes for planning, developing, producing and post-production evaluation.

Audience and user focus. Ensure all new digital interpretation projects are demonstrably audience and user-focused, and that there they have a meaningful impact on users enabling them to engage with heritage.

Value for money. Ensure all new digital interpretation projects represent value for money for the Trust, managing the investment of Trust and other resources and making sure impact on users can be measured and valued.

Partnerships and fundraising. Work in partnership with external funders, developers, universities, and other agencies to leverage funding, expertise, and other resources where possible.

Major projects. Support NTS colleagues delivering major conservation and engagement projects (e.g the Hill House Project), identifying opportunities for new digital interpretation and providing advice and support in their development and delivery.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications and Skills

Essential

The ability to demonstrate creative flair and to put imaginative ideas into practice in terms of digital products.

Understanding of the technical issues involved in website and digital content design and implementation, with experience of working with web developers.

Experience of contributing to, but preferably taking the lead in developing, an effective and responsive online content strategy Experience of identifying different audiences, assessing their needs and responding to how they interact with online products.

Familiarity with data analysis, web analytics and visualisation tools such as Google analytics.

Excellent demonstrable understanding of the wider digital landscape and the heritage sector.

Desirable

Degree or postgraduate qualification in relevant area

An awareness of the current debates in the history, heritage, museums, and cultural sectors

A commitment to making content that is accessible, inclusive, and representative of the full story of Scotland.

Understanding of best practice in digital accessibility

Visitor Services Assistant

JOB PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner.

Answering visitors’ queries about the site, education facilities and the local area.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.

Ensuring site is ready to open and welcome visitors by the set opening time.

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial responsibilities

To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties

To ensure good housekeeping of catering kitchens, serveries and back of house areas.

To ensure that retail merchandising is in accordance with NTS policy.

To assist in achieving site retail/catering/events targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

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