Full Time

Assistant Head Gardener

KEY PURPOSE:

To ensure that the garden and wider policies of Brodie Castle and Playful Garden are managed and maintained as a nationally-recognised estate and garden of historic importance; contributing to the property’s overall conservation and development and its enjoyment by visitors and supporters. The Assistant Head Gardener will act as a deputy for the Garden and Estate Manager in their absence.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Supporting the Garden and Estate Manager to ensure the conservation and practical maintenance of the garden and wider policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:

Care and development of the internationally significant Brodie Daffodil Collection.

Practical horticulture (e.g. managing trees and shrubs, herbaceous plants, half-hardies, annuals and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping; path care, polytunnel care and plant propagation of vegetables, herbs, along with maintaining biosecurity.

Plantsmanship (e.g. the identification, knowledge and understanding of this high calibre plant collection, including recording and labelling using IrisBG database of individual plants and recognised collections).

Research and development (eg. research into historical precedents and practical contemporary solutions to inform proposed activities and projects; support to the design and implementation of restoration and/or development projects).

Interpretation (eg through the development and delivery of events such as introductory talks, weekly guided tours or practical demonstrations, contribution to guidebooks or leaflets).

Ensuring an appropriate management regime of the garden and policies that includes the management of:

Staff and volunteers (assisting with recruitment, induction, direction, development and performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards.

Health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff and volunteers.

Recognition of the Trust’s policies with respect to sustainable gardening activities, including energy, water, peat and pesticide-use.

Input into daily, weekly, yearly and longer-term operational work plans and reporting in the context of the properties’ statements of significance and action plans (and contribution to these action plans) to ensure that activities are prioritised and planned to optimise the use of resources.

Customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced.

Administration to enable gardening activities to be undertaken and recorded efficiently.

Participating fully in the property’s wider “management team”, deputising for the Garden and Estate Manager as required.

Supporting the Garden and Estate Manager, Operations Manager & Visitor Services Manager strategically and practically with the operation of the property, this will include being a Duty Manager on a rotational basis. Will be a key holder.

Participating in weekend duties on a rota basis for which Time Off In Lieu is applicable.

Visitor Services Supervisor – Administration

JOB PURPOSE

You will be responsible for the providing administration support to the four properties within the Aberdeenshire South cluster, specifically Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):

Management of all purchase orders for Aberdeenshire South sites, including raising, receipting, reconciling, etc;

Primary point of contact with NTS Purchase Ledgers, for all matters relating to purchase orders, invoices and queries;

Booking of contractors for site works across all of Aberdeenshire South, and liaison with contractors where required;

Primary admin support to Operations Manager;

Duty Management of Aberdeenshire South sites as required, such as holiday or sickness cover;

Management of all social media across Aberdeenshire South sites, in accordance with the standards as laid down by NTS Social Media Manager and Operations Manager;

Management of all social media content creation across Aberdeenshire South sites, including the management of weekly content ideation Teams calls with VSMs/Head Gardeners/Cluster roles, management of shared storage for content, and management of Brandwatch analytical tool;

Participation in monthly testing/learning Teams calls with NTS Social Media Manager and NTS Marketing Manager to ensure all decisions on social media are data driven to maximise effectiveness;

Property correspondence (mail, email and telephone);

Filing and record-keeping;

Diary management for Aberdeenshire South property diaries;

Processing of membership applications Aberdeenshire South sites;

Meetings support (agendas, minutes, etc);

Cashier duties (reconciliation and recording);

Data entry of takings, statistics – weekly, monthly and ad hoc.

Facilities Manager

National Mining Museum Scotland is an independent trust and the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. The museum holds collections of national significance and is on the site of the Lady Victoria Colliery, built in 1895 as Scotland’s first super-pit. The museum offers a wide range of activities and events to a diverse and growing audience. The visitor experience includes access to the collections through tours and exhibitions and an award-winning education programme.

JOB PURPOSE

Overall responsibility for Property Management, Health and Safety, Fire Safety, Security and Maintenance of the National Mining Museum Scotland’s estate. To develop and work to standards which ensure best sustainability, safety and economies of scale which are achieved across facilities management. Ensure compliance with statutory legislation and NMMS policies and procedures, including data protection and health and safety. Responsibility for managing NMMS external contracts and tenants and the Facilities management budget. Liaise with NMMS’s expert partner Bruce Stevenson in all matters relating to health & safety and environmental management.

KEY RESPONSIBILITIES

1. Responsible for coordinating the National Mining Museum Scotland’s Health and Safety audit, reporting and training and improvement plan and Fire Risk Assessment management.
2. Respect and be aware of the requirements of managing and safeguarding a ‘Grade A’ listed building.
3. Establish and maintain an audit of the National Mining Museum Scotland’s property (fixed and moveable) and related assets.
4. Manage the National Mining Museum Scotland’s buildings security arrangements to Government Indemnity Scheme standards. You will be a key holder and oversee out-of-hours external security contracts (such as G4S), and work with Site Managers and appropriate staff ensuring daily security compliance across all site.
5. Liaise with Bruce Stevenson (NMMS partner) for advice and support on matters relating to Health and Safety and Fire Safety.
6. Manage the NMMS approved contractors list ensuring quality and value for money.
7. Liaise with external partners and stakeholders with regard to the long term maintenance of the site, such as Historic Environment Scotland and Midlothian Council.
8. Assist colleagues in the procurement of, logging of and training for any specialist equipment, including the working at height equipment.
9. Responsible for the management of the National Mining Museum’s tenants contracts, including general liaison and site visits.
10. Responsible for setting up and coordinating the National Mining Museum’s Sustainability Action Plan to reduce environmental impact, with specific responsibility for energy, water, properties, including training, monitoring, reporting and procurement.
11. Assist with the management of NMMS capital development projects, in particular the procurement of contractors.
12. Oversee the technical requirements for the installation and display of exhibitions and related activities at NMMS.
13. Work with the Chief Executive and the Curatorial Team to ensure that the conservation and heritage of the NMMS estate is subject to appropriate care and standards of presentation, and that conservation and heritage requirements are identified and incorporated in the NMMS Management Plan.
14. Ensure that the Technical and cleaning staff are well managed and clear on their objectives, given the opportunity to develop and receive regular feedback and performance appraisals.
15. Manage the Technical volunteers and ensure their contribution is focused and recognised.
16. Work closely with the Visitor Services Team to ensure that the customer experience is excellent through good presentation of facilities, cyclical maintenance programme and quick response to facilities issues.
17. Work with Visitor Services Team to ensure the suitable environment for events and activities, including where appropriate, the setting up of rooms for functions.

FOR FULL JOB DESCRIPTION, PERSON SPECIFICATION AND APPLICATION PLEASE SEE NMMS WEBSITE.

Grounds Maintenance Operator – HES/24/118b

Thank you for your interest in the post of Grounds
Maintenance Operator with Historic Environment
Scotland based at Dirleton Castle Depot. This is a
permanent and pensionable appointment.
You will be responsible for the conservation and
maintenance of the Dirleton Castle Garden and
other Historic Scotland monuments within the
South Region with specific focus on carrying out
grounds maintenance duties in the East Lothian
region.

Fundraising Manager, Major Gifts

Eden Scott is delighted to be working with the National Trust for Scotland, a charity established in 1931, to provide access and enjoyment to the properties, places and collections in its care. They also exist to protect what they look after for future generations to enjoy; and increasingly they are keen to act as a strong conservation voice for heritage and climate change response across Scotland.

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager, Major Gifts.

The post holder will be responsible for Major Gifts fundraising and will play a vital role in the fundraising team’s success, developing and implementing a major gifts strategy to maximise fundraising income from individuals and their charitable trusts for key activity and projects.

This role will involve the continued care and development of their Patrons’ Club, Founders’ Circle and existing major donors, as well as introduction of new supporters to grow their major gift pipeline and income. As they approach their centenary and seek to increase their philanthropic income, the team’s ambitious income growth targets will rely on high level philanthropy.

Delivering strategic direction and management to ensure the delivery of Major Gift fundraising, you will be responsible for raising +£1million income per year; ensuring vital funds are raised to fund their charity’s conservation work and increasing awareness of this way of supporting their charity.

You will manage a Major Gifts Executive and a Major Gifts Officer, and as a team player, you will work as a key member of the Fundraising Leadership team, shaping and delivering the departmental strategy and supporting the Head of Fundraising.

You will also work with colleagues across the Audiences & Supporter Directorate, the wider organisation and, crucially, external stakeholders.

Key skills and experience required:

You will have experience of managing individual major gift income streams and strategically leading this area of giving with a track record of securing philanthropic gifts between five and seven figures in person and sustaining a portfolio of fruitful relationships with donors
You will have experience developing major gift pipelines and their journeys, and a strategic and creative approach to donor planning and approaches.
You will have gravitas; credible as a representative of their charity to high level philanthropists with outstanding interpersonal and communication skills including active listening, negotiating, high levels of tact and significant ability to influence beyond authority, as well as a high level of comfort delivering the ‘face to face’ ask.
You will have strong writing ability with capacity to adapt from storytelling to concise and clear gift intention drafting.
You will be a strategic thinker and analytical problem solver with ability to set a plan, generate ideas and deliver.
A lively interest in and understanding of the National Trust for Scotland, and a passionate belief in its mission.
A track record of engaging colleagues in donor cultivation and proposal development in order to solicit a gift or report on a project, including the Chair, CEO and senior volunteers
A current valid driving licence for driving in the UK
This role offers an excellent competitive salary within a range of £46,595 to £51,581 with significant company benefits.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity, please submit their CV online and for an informal chat or to receive the full role information pack please call Sally on 07776 662506.

Closing date is 5.00pm Friday 23rd August 2024

Fundraising Manager (Legacy, In-Memory and In-Celebration)

An exciting opportunity has arisen to join the team at the Trust as Fundraising Manager (Legacy, In-Memory and In-Celebration)

This role will be responsible for Legacy, In-Memory and In-Celebration Fundraising. This is a varied role with responsibility for empowering their properties and audiences to raise funds and delivering strategic leadership of Legacy, In-Memory & In-Celebration fundraising with existing donors, prospects, members and lovers of Scotland’s nature, beauty and heritage.

Delivering strategic direction and management to ensure the delivery of Legacy, In-Memory and In-Celebration fundraising, you will be responsible for raising +£5million income per year; ensuring vital funds are raised to fund their charity’s conservation work and increasing awareness of this way of supporting their charity. Their charity has big ambitions to dramatically grow their legacy income specifically over the next 5-25 years, and this role will play a key part in this. A team player, you will work as a key member of the Fundraising Leadership team, shaping and delivering the departmental strategy and supporting the Head of Fundraising.

Key responsibilities include:

Proven experience in expanding and delivering supporter acquisition and retention – driving engagement points to maximise Legacy, In-Memory and In-Celebration income.
You will be responsible for an expenditure budget of +£200K with income targets of +£5.5million per year, and will be responsible for all budgeting, income pipeline development, income forecasting and re-forecasting and financial reporting for your remit.
Provide strategic direction and delivery of strategy, with regular reporting to their Board of Trustees, Fundraising Committee and senior stakeholders across their charity. You will play a leading role in defining strategic plans with supporting budgets, which will deliver the best supporter experience and stewardship, and which reflect their ambitious plans to maximise reach, raise awareness of supporting their charity, capture consideration of supporting their charity, drive in-year and future Legacy, In-Memory and In-Celebration income.
Provide management of Legacy, In-Memory and In-Celebration income streams including all fundraising campaign management, fundraising product management, development and delivery, managing multi-channel promotional activity (including paid and owned across digital, direct mail and property promotion), delivering stewardship and managing supporter journeys for your remit.
Manage and deliver all collateral, creative and copy for Legacy, In-Memory and In-Celebration promotional and campaign activity, working with their in-house design team and external suppliers to realise campaigns. You will seek out innovative, insight-led and agile approaches to delivering outputs, adopting lean processes and using supporter data to drive performance, enhance supporter experience and deliver results.
Working with the Fundraising Operations Team you will ensure that production and distribution is cost effective and that campaign responses are managed in a complaint and efficient way.
Working with the Legal and Governance team, you will ensure that legacy administration is effectively reported on internally and assist with providing excellent stewardship to family members and lay-executors.

Key skills and experience include:

You will have experience of managing Legacy, In-Memory and In-Celebration income streams and strategically leading these areas of giving.
Experience of leading on oversight of fundraising campaigns and product development, working with colleagues across their charity and with external fundraising bodies to ensure the highest standards of compliance and quality controls are in place to protect their charity’s reputation.
You will have experience developing supporter journeys and creating opportunities for warm and colder audiences to support their charity, ensuring alignment to a variety of audience needs and motivations.
Experience of leading on strategic supporter retention and stewardship plans for supporters, including providing online and in-person events, direct mail and through relationship fundraising.
You will have experience of developing and managing fundraising products to reach new audiences, drive support, grow awareness of and engagement with their charity.
You will have experience of reporting on legacy administration and enhancing legacy administration, working collaboratively and providing support to the Legal and Governance team.
This role offers an excellent competitive salary within a range of £39,521 to £43,521 with significant company benefits.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity, please submit your CV online and for an informal chat or to receive the full role information pack please call Sally on 07776 662506.

Closing date is 5.00pm Friday 23rd August 2024

Museum Director, Kilmartin Museum

Eden Scott is delighted to be working with Kilmartin Museum, an archaeology-focused museum run by Kilmartin Museum Company Ltd, an independent Scottish charitable company based in Mid Argyll, on the west coast of Scotland. The Museum opened its doors to the public in September 2023 following a £7.5m redevelopment.

Their Mission Statement is to inspire and educate people by interpreting, explaining and conserving the internationally important archaeological landscape, artefacts and natural heritage of Kilmartin Glen.

They are seeking a Museum Director who will have overall responsibility for financial sustainability of the Museum through income generation, fund raising and marketing to ensure delivery of the Museum’s Mission Statement, and maintenance of the Museum Accreditation standard. The post holder will work with the Board of Directors and senior colleagues to maintain and develop the strategic direction and vision for the Museum. They will take responsibility for ensuring the goals of the Redevelopment Project are maintained longer term and will take a strategic overview of operations and compliance.

The post holder will work closely with the Curatorial and Education Service Team to ensure that the curatorial, research and education objectives of the Museum are achieved and that the service is sustainable.

Key responsibilities:

Strategic Leadership of the Museum
Continued Development of the Museum as a Visitor Attraction
Curatorial, Education and Exhibitions
Financial Management & Fundraising
Grants and Funding
Liaison, Representation and Reporting
Human Resources & Administration

Applying candidates should have:

Demonstrable experience in a similar role
Experience of operating a tourism/visitor attraction or similar including retail and catering
Experience of successful charity/volunteer sector income generation and financial management including budget setting and reporting
Experience of major funders grant processes and successful funding applications
Experience of governance and board management in the charity sector
Interest in archaeology, museums, artefacts and natural heritage
Effective man management skills, able to develop a team and support and motivate staff and volunteers

Salary £45,000 – £50,000 plus company benefits including 30 days annual leave per year.

Eden Scott is dealing exclusively with this client on this vacancy so if you are keen to join this growing business, please submit your CV online or for an informal chat please call Sally on 07776 662506.

Science Communicator

The Role –

You will deliver science engagement for all our audiences (education, public and corporate visitors) across all 3 floors of our Science Galleries and other venues as required. Our Science Galleries are home to a wide range of interactive exhibits, and are a fun and active environment full of creativity, curiosity, and learning.

A key aspect of the role is to engage visitors, making them feel safe and welcome, and to communicate scientific concepts accurately, asking questions related to exhibits, provoking discussion, explaining scientific concepts, and making links to visitors’ everyday experiences whilst providing 5-star customer service.

You will be motivated to inspire and challenge others with science, have a passion for learning, and experience of working with the public, children and community groups.

You have excellent interpersonal and communication skills and enjoy working with people, and you’re inspired by our mission and share our company values.

For consideration in this role, please complete an application form and submit your CV online.

The closing date for applications is Wednesday 14th August 2024 at Noon.

Project Officer (Fixed Term)

National Mining Museum Scotland (NMMS) is an independent, charitable, trust located at the Lady Victoria Colliery in Newtongrange, Midlothian. NMMS is responsible for the preservation and interpretation of Scotland’s mining history and heritage, shining a light on the past to help us look to the future of Scotland’s energy transition. As well as being a 5-star visitor attraction, the Museum holds collections of national significance and offers an award-winning learning programme for audiences of all ages, across Scotland.

NMMS is currently undergoing an exciting transition and has plans for redevelopment of the site including the reuse and repurpose of existing buildings, the creation of a new fit-for-purpose building, improvement of the visitor offer including events space and exhibitions, and the establishment of more sustainable environmental systems. The Project Manager post would be well suited for a candidate with knowledge and experience of major redevelopment projects with excellent skills in project management.

Initial funding for this post has been provided by National Lottery Heritage Fund (NLHF).

Job Purpose

The Project Officer is a new role for NMMS and the successful candidate will be responsible for developing and leading projects, ranging from refurbishment to large-scale capital projects. These projects will increase NMMS resilience and sustainability and will involve significant internal and external stakeholder management. The Project Officer will be responsible for ensuring projects are carried out efficiently and to the required time and budget constraints as well as any other legal requirements.

Key Responsibilities

1. Lead on the development of NMMS Project Strategy including identifying potential projects, establishing realistic targets and creating timescales for these.
2. Support the strategic development of NMMS by managing and implementing both large and small scale projects.
3. Deliver a variety of projects on time, within budget, and to the highest possible standards while meeting targets.
4. Manage the day-to-day aspects of projects and liaise closely with members of NMMS Management Team.
5. Support the Development Officer with information required for fundraising applications.
6. Work with the Finance Manager to ensure projects are kept to budget.
7. Communicate regularly with the wider NMMS team to effectively manage the projects and ensure these are fit for intended purposes.
8. Coordinate project related meetings including scheduling, agendas and writing minutes.
9. Maintaining risk assessments for projects.
10. Improve your own skills and knowledge by taking part within relevant professional bodies and undertaking training as required.
11. Attend NMMS meetings as required.
12. Comply with NMMS policies and procedures.
13. Undertake any duties at the request of the Line Manager which are commensurate with the role, including other work within the Trust.

FOR FULL JOB DESCRIPTION, PERSON SPECIFICATION AND APPLICATION FOR PLEASE SEE WEBSITE.

***THE CLOSING DATE FOR THIS ROLE IS 8AM ON 2ND SEPTEMBER 2024***

Development Officer (Fixed Term)

NMMS is currently undergoing an exciting transition and has plans for redevelopment of the site including the reuse and repurpose of existing buildings, the creation of a new fit-for-purpose building, improvement of the visitor offer including events space and exhibitions, and the establishment of more sustainable environmental systems. The Development Officer post would be well suited for a candidate with demonstrable knowledge and experience of successful fundraising.

Initial funding for this post has been provided by National Lottery Heritage Fund (NLHF).

Job Purpose

The Development Officer is a new role for NMMS and the successful candidate will be responsible for ensuring the fundraising success of NMMS. The successful candidate will lead on the development of a fundraising strategy and securing funding from a range of sources such as grant awards, trusts and foundations, statutory bodies and corporate bodies to enable NMMS to achieve both long-term and short-term ambitions. The Development Officer will also build relationships and networks and explore new fundraising opportunities.

Key Responsibilities

1. Lead on the development of NMMS Fundraising Strategy including establishing targets, devising fundraising campaigns, and seeking potential sources of sponsorship.
2. Continue the fundraising efforts of NMMS to support both short term sustainability and long term ambition.
3. Identify and advise on fundraising opportunities for projects and capital developments at NMMS.
4. Lead on the writing and data gathering for external funding bids and reports.
5. Work with the Project Manager and NMMS Management Team to effectively manage fundraising campaigns, in line with available resources, and to overall project plans.
6. Develop positive working relationships with fundraisers, sponsors and other relevant stakeholders.
7. Work with the Marketing and Events Manager to promote NMMS as an attractive venue to sponsor.
8. Improve your own skills and knowledge by taking part within relevant professional bodies and undertaking training as required.
9. Ensure that best practice is embedded in all areas including Data Protection Act, GDPR and any other applicable regulations.
10. Attend NMMS meetings as required.
11. Comply with NMMS policies and procedures.
12. Undertake any duties at the request of the Line Manager which are commensurate with the role, including other work within the Trust.

FOR FULL JOB DESRIPTION, PERSON SPECIFICATION AND APPLICATION FORM PLEASE SEE THE MUSEUM’S WEBSITE.

***THE CLOSING DATE FOR THIS ROLE IS 8AM ON 2ND SEPTEMBER 2024***

Finance Assistant

Role overview:
We are seeking an analytical and organised Finance Assistant to join our team. The Finance Assistant will support the finance department by performing various administrative, financial and IT tasks. The ideal candidate will have strong numerical aptitude, excellent communication skills and the ability to work efficiently in a fast-paced environment.

Purpose of the job:
The Finance Assistant role is to provide essential support to the Finance Team by assisting with various accounting and financial tasks. The Finance Assistant will help facilitate smooth operations within the finance team, contributing to the overall efficiency and effectiveness of the financial processes. Additionally, the finance assistant provides a crucial role in supporting the organisations financial health and objectives.

In discharging theses accountabilities, the Finance Assistant is responsible for:
Duties and responsibilities
• Purchase Ledger and Cashbook maintenance using Sage 50 Professional.
• Maintaining and opening accounts for new suppliers
• Raising and processing purchase orders
• Posting invoices and allocating to purchase orders
• Processing suppliers’ payments, individual invoices and routine payment runs
including domestic/international
• Frequent communication with suppliers regarding invoices and payment queries
• Analysing and posting accruals, prepayments and other journal entries
• Preparing monthly reports adhering to deadlines and extracting data from the
systems.
• Creating and maintaining numerous spreadsheets
• Reconciling and posting daily income from various departments
• Bank reconciliation – Managing and reconciling various payment streams.
• Petty cash maintenance
• Updating cashflow on spreadsheets
• Assist with IT support
• Maintain the IT asset register and record any changes with equipment and
programs
• Ad hoc managing our online booking system – Amending bookings and
processing refunds

Team Skills:
• Be polite and attentive to all our guests and colleagues
• Attend annual Performance and Development (PAD) Reviews with your line
manager
• Dependability and accountability
• Show initiative and motivation

Person Specification
Knowledge & Experience:
– Prior experience of working with Microsoft Excel
– Previous accounting/finance role experience (Preferred)
– Prior experience working with Sage 50 Professional (Preferred)
– Prior experience working with a booking system

Skills:
– Excellent IT and customer service skills
– Proficiency in Microsoft Excel and Sage 50
– Strong analytical and problem-solving skills
– Knowledge of financial regulations and compliance standards
– Excellent attention to detail and accuracy
– Ability to prioritise tasks and manage time effectively
– Strong communication and interpersonal skills, both online and face to face
– Ability to work alone, and to work well under pressure

Personal Attributes/Behaviours
– A highly motivated individual with initiative and a positive, proactive approach to
challenges
– Flexibility to adapt to an ever-changing environment
– A team-player
– A car-driver to get to our mountain location in the Cairngorms National Park

The role will require a reasonable degree of flexible working to meet the operational needs of the business, which operates 7 days per week, 364 days per year and is variable in nature due to seasons.

Retail Manager

Role Overview:
The Retail manager will ensure monetary sales and profit are maximised, that administrative procedures are adhered to, appropriate staff cover is provided, and individuals developed in their roles. Overall, the two shops reflect the values and character of the business.

Purpose of the Job:
The Retail Manager is accountable to the Chief Executive and is also accountable for ensuring that all aspects of customer service is operating to the highest standards encouraging repeat business through return visits.

The Retail Manager is responsible for:
Duties and Responsibilities
Management:
• Provide leadership, training, support and advice to the retail staff team
• Provide effective reports and advice to the Chief Executive
• Ensure the department operates to the highest standards of customer service
• Manage the stock control, cost and sales and margins
• Manage the department performance appraisal system
• Understand and follow the VMP, and be able to explain the VMP to customers
• Identify personal development needs in line with personal and company’s
objectives
• To undertake any other reasonable duties as may, from time to time, be required
Sales:
• Ensure that layouts are appropriate and effective
• Ensure creative in-store merchandising
• Displays are regularly changed to create interest
• Produce reports as required by the CEO and/or management team
• Meet and exceed sales targets

Buying:
• Liaise with suppliers and CMSL’s retail consultants re selecting and purchasing of
goods
• Maintain agreed stock value levels
• Ensure that budgeted sales margins are achieved
• Ensure the stock control system is up-to-date and accurate
• Ensure that goods purchased are complementary to CMSL’s brand values

Deliveries:
• Ensure that all deliveries are checked in accurately and that all
overages/shortages are appropriately recorded and reported
• Ensure that all goods received are correctly coded, priced and entered into CMSL’s EPOS system

Stocktaking:
• Undertake accurate and timely stocktaking as per CMSL’s requirements

Financial Control:
• Ensure daily cash-up is completed and reconciles with readings
• Ensure all monetary shortages/overages are declared
• Ensure that an adequate supply of change is available
• Check cash by random checking
• Carry out lifts from tills to safe, as required, to minimise cash holding in the tills
• Authorise refunds/credit card purchases over the floor limit

Staffing:
• Assist in the recruitment of the employment of retail staff
• Train and support all members of the retail staff team
• Ensure that all staff training is appropriate, recorded and reported
• Motivate staff and highlight sales opportunities and techniques
• Ensure staff appearance meets the company’s requirements
• Undertake and maintain performance management of the retail staff
• Ensure that the retail operation is suitably staffed
• Take responsibility for creating and managing the retail staff rota
• Ensure that retail staff are aware of the latest company developments
• Monitoring staff hours and ensuring the hours recorded in the time and
attendance system are accurate and updated in time for the processing of the
monthly payroll.

Security:
• Maintain awareness of staff security
• Control the number of key holders
• Ensure that retail staff are aware on shoplifter procedures
• Develop the department Risk Assessments and Standard Operating Procedures
• Observe all Health & Safety requirements. Ensure compliance with Health and
Safety procedures, risk assessments and company policies

General:
• Ensure that administrative tasks are completed accurately and on time
• Be aware of and comply with all CMSL’s Health and Safety policies

Location Overview:
Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snow sports destination in Scotland, located within the Cairngorms National Park, and has been offering snow sports for over 50 years. In winter, the resort is a commercial ski operation. In summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in summer with the Resort itself attracting circa 200,000 annual visitors.
Cairngorm Mountain Resort covers 1,418 hectares and can attract over 100,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, Tubing slides and an Adventure Play Park, to generic visitors and a family market looking for activities to undertake.

Person Specification:
The role would suit someone who has had experience in an ‘all year-round’ visitor attraction. The right individual must demonstrate excellent people skills, both customer-facing and within your team.
The role will require a degree of flexible working to meet the business needs, 7-day operation and events outwith normal operating hours.

Experience/Qualifications

Knowledge & Skills:
• Experience in a customer focussed retail environment
• Experience of managing a retail team
• Experience of stock control, cost of sales, margins etc.
• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Ability to give clear direction to all retail staff
• Ability to work alone as well as part of a wider team and under pressure
• Excellent attention to detail
• Problem solver
• Excellent practical application of Microsoft Office/ ICR Epos System
• Full driving licence
• Ability to be flexible and work outwith normal working hours on occasion

Personal Attributes/Behaviours:
• Pleasant, confident, and professional work manner
• The ability to identify success as well as areas for improvement
• A motivated individual who is not fazed by an ever-changing environment
• Smart appearance
• Attention to detail
• Committed
• Flexible with a ‘Can do’ approach
• Adaptable
• Team player

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