Full Time

Visitor Services Supervisor – Administration

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):

Management of all purchase orders for your cluster of sites, including raising, receipting, reconciling, etc;

Primary point of contact with NTS Purchase Ledgers, for all matters relating to purchase orders, invoices and queries;

Booking of contractors for site works across all of the cluster, and liaison with contractors where required;

Primary admin support to Operations Manager;

Duty Management of your cluster sites as required, such as holiday or sickness cover;

Management of all social media across the cluster, in accordance with the standards as laid down by NTS Social Media Manager and Operations Manager;

Management of all social media content creation across the cluster, including the management of weekly content ideation Teams calls with VSMs/Head Gardeners/Cluster roles, management of shared storage for content, and management of Brandwatch analytical tool;

Participation in monthly testing/learning Teams calls with NTS Social Media Manager and NTS Marketing Manager to ensure all decisions on social media are data driven to maximise effectiveness;

Property correspondence (mail, email and telephone);

Filing and record-keeping;

Diary management for your cluster property diaries;

Processing of membership applications from your properties;

Meetings support (agendas, minutes, etc);

Cashier duties (reconciliation and recording);

Data entry of takings, statistics – weekly, monthly and ad hoc.

Garden Trainee

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

This is a development role intended to take the Garden Trainee to competent professional gardener level for the heritage garden sector. A horticultural apprenticeship at SVQ Level 2 or equivalent is preferred as a minimum, however places are also open to those with practical or academic horticultural qualifications or who have proven practical gardening experience. Prior achievement at SCQF Level 5 or above is required to underpin learning, as is a relevant level of computer literacy, ability to produce well-prepared diaries and reports and a good level of communication skills in order to converse clearly with colleagues and visitors. Proof of the right to work in the UK is required.

In addition, we are looking for the following:

Able to follow clear instructions competently

Willing to work outside in all weathers and undertake physically demanding tasks

Prior knowledge of relevant Health and Safety procedures would be useful, as would prior experience of horticultural machinery

Able to use tools and equipment as required for the role

Good people skills enabling strong relationships both externally and internally, to be built and maintained

Enthusiasm for horticulture and commitment to completing the training year

Able to work flexibly as part of a team

Commitments to our customer service standards – our gardens are open to the public almost every day!

DIMENSIONS AND SCOPE OF JOB

The Garden Trainee

will work as part of the garden team increasing their knowledge and experience of duties such as soil cultivation, weeding, establishing and maintaining plants and displays, propagation, turf care, using tools equipment and machinery, and much more. This will include physically demanding activities in all weathers

will take responsibility for their learning which will include significant out of hours study, skills practice and/or project work

will be required to meet regularly with Trust staff to discuss progress, assessment of which is constantly monitored in order to provide developmental feedback

will take part in additional training offered by the Trust

will be based in Threave Garden but may be given opportunities to visit or work in other Trust gardens

will work 5 days out of any 7, which may include weekends and evenings helping with events and other activities

may, as confidence and skills develop over time, guide less-experienced volunteers or other Garden Trainees

will work closely with rest of the property team, and the area Gardens & Designed Landscapes Manager

will be expected to interact daily with other staff, volunteers and visitors and may be asked to meet donors who are supporting the Trust with finance

will be expected to participate, contribute, and feature in promotional activities/material for the School and the Trust

is not a budget holder but will be responsible for submitting any expense claims in good time and in line with allowances

Retail Supervisor

Main Tasks:

Managing the day to day of WDC’s retail operation both physical and online (working alongside the Trading Manager).

Management of the purchasing of products and existing stock movement and levels.

Working with the Trading Manager to develop new products.

Working with Partnerships at (WDC HQ) with the aim of developing potential retail opportunities.

Responsibility for the creation of content for ‘WDC Shop’ electronic newsletters (4 times a year) and the quarterly WDC supporter magazine.

Responsible for providing monthly financial reports to the senior management team (SMT) for both the Centre shop and WDC online shop

1. Manage the WDC trading outlets with the support of the Trading Manager (TM) to ensure the smooth running of the physical and home shopping operation.

• Oversee daily income, reconciling daily takings and ensure all takings from trading activities are banked and recorded
• Train local and residential volunteers and the Summer Guide to manage the shop with a high level of customer service.
• Write procedures for daily retail tasks at all sites including sales, stocking, stock takes.
• Be the sole on site staff presence at times at weekends and occasionally in July & August, during the week.
• Managing the day to day running of the retail outlet from pricing and displaying items appropriately to assisting and serving customers.
• Supervise volunteers working in the Centre shop.
• Work alongside the TM to process customer orders/queries relating to the online shop.
• Work alongside the TM to pack and despatch orders (to the specified timescales) to customers including substitutions and credit notes where necessary.
• Deal with customer queries or complaints, tracking down orders, rectifying packing problems etc.
• Promote WDC activities, events and campaigns through the shop and oversee the front of house delivery to the general public.
• Help with the day to day running of the WDC Scottish Dolphin Centre.

2. Management of stock movement

• Work alongside the TM to order new stock and deal with suppliers for shop stock and sale or return items.
• Decide pricing strategy for new stock with the TM
• Work alongside the TM to source good quality products in a wide variety of price ranges to suit all customers, at appropriate stock levels to meet demand.
• Work alongside the TM to organise stock takes, reporting figures the finance team.
• Work alongside the TM to update items on the online shopping site and maintain stock levels.
• Processing stock requests by outposts and internally for WDC and check stock levels for packaging equipment.

3. Work with the Trading Manager to develop new WDC products

• Work alongside the TM to attend trade fairs to source new products.
• Work alongside the TM to source local products.
• Work alongside the TM to come up with new product ideas.
• Work alongside the TM to work with suppliers to develop WDC branded products.

4. Support the TM in his/her role by deputising where necessary and fulfilling reporting requirements.

• Ensure that the TM receives regular and appropriate reports on the progress of work areas and in achieving or implementing objectives.
• Report regularly to finance team.
• Work with Trading manager to create retail targets to fit with long-term strategy for WDC trading. Create work schedule to achieve these targets.
• Provide information to the TM for formulating the retail budget.
• Support the TM to develop a strategy for increasing income through WDC trading.

Technical Manager

FANCY A ROLE THAT’S DARKER, SCARIER, AND A WHOLE LOT MORE LEGENDARY?

The Edinburgh Dungeon is searching for a Technical Manager to keep our sinister scares running like a perfectly oiled torture rack. This isn’t your average job – it’s a chance to oversee the creepy corridors, spine-tingling special effects, and infamous Drop-Dead ride that make our Dungeon scream-worthy.

As the Dungeon’s Technical Manager, you’ll be responsible for the maintenance and safety of every corner of the attraction. From ensuring the fabric of the building stays intact to overseeing the behind-the-scenes magic of our live actor shows and special effects, your expertise will be essential.

You’ll lead statutory inspections, implement health and safety measures, and manage the upkeep of the Dungeon’s facilities and systems. With you at the helm, our scares will stay spine-tingling and our attraction scream-worthy.

You’ll also lead and develop a maintenance team worthy of the Dungeon’s dark reputation, ensuring they meet statutory requirements and Merlin standards. Alongside daily operations, you’ll dive into managing ride upgrades and capital expenditure projects, all while keeping budgets as tight as a vampire’s grip. Whether it’s scheduling fire and safety checks, tackling risks, or getting your hands dirty, you’ll play a key role in keeping the Dungeon safe, eerie, and efficiently terrifying.

This role is permanent and full-time, working any 5 days out of 7. This will include weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

Qualifications & Experience
– Knowledge of hydraulic and pneumatic systems, electrical principals appropriate to mechanical systems and AC/DC motor application and principals
– A fault diagnostic approach to electrical and electronic systems and knowledge of animatronics and ride engineering systems
– Experience in managing A/V systems including show programming, audio and lighting would be beneficial.
– Experience of planned preventative maintenance systems, Health and Safety procedures relevant to engineering activities and knowledge of building management systems
– A positive and self-motivated individual with a strong eye for detail
Someone who takes pride in their work

Benefits
Alongside joining a truly inclusive culture where everyone is encouraged to be themselves at work, we also offer:

– Merlin Magic Pass: Free access to all our attractions worldwide for you, your friends, and family.
– 25% discount in our retail shops and restaurants.
– 40% off LEGO online.
– Enjoy the Ride Pass: Giving you and 5 others a Merlin Annual Pass (Gold edition).
– Discounted rates at Merlin hotels globally.

Social Media Apprentice

Job purpose

This role, providing a Diploma in Digital Marketing at SCQF Level 6, supports and delivers social media activity to help the Audience & Support Directorate and the wider Trust achieve its key objectives.

The post-holder will play a key role in planning, launching, and managing the National Trust for Scotland’s TikTok channel. They will bring the stories from across the Trust to life through engaging social media content as part of the Trust’s brand, marketing, communications and audience strategies.

Through hands-on experience and structured learning, they will gain skills in content planning, data analysis, and audience engagement.

Key responsibilities and accountabilities

Research best practices for non-profits on TikTok and present recommendations.

Support the Social Media Manager in developing a strategy tailored to TikTok’s unique trends and audiences.

Oversee the creation, scheduling, and posting of engaging, trend-driven TikTok content that highlights the Trust’s stories, work and places, and aligns with the Trust’s brand and mission.

Collaborate with property teams and other departments to curate story ideas and visuals for TikTok.

Actively monitor TikTok trends and hashtags to ensure content remains relevant and engaging.

Respond to comments and engage with followers to build a vibrant TikTok community.

Monitor, track and report on performance for internal and external evaluation.

Support the management of the Trust’s other national social media accounts, including content creation, scheduling, community management and data analysis.

Develop skills in line with the SCQF Level 6 Diploma in Digital Marketing, including 65 credits for mandatory and optional units, covering:

Principles of Social Media Advertising and Promotion;

Content Marketing;

Marketing on Mobile Devices;

Principles of Social Media within a Business;

Analyse and Report Data.

Seasonal Ranger

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor Services

Welcoming and engaging visitors, enhancing their experience by providing information about Lunga, the Treshnish Islands, Staffa and Iona. Their geology, natural, built and cultural heritage, including strong messages around safety and respect for wildlife.

Encourage people to further contribute to caring for Staffa, Lunga and Iona through donating or taking up membership of NTS.

Collect donations made on the island and securely transfer them to the full-time Ranger or Property Manager for receipting and banking.

Assist with practical countryside management including safety checks of visitor infrastructure, litter picks, beach cleans and maintenance.

Lead and assist with events such as guided walks and talks as appropriate.

Nature conservation

Contribute to National Trust for Scotland biological monitoring programmes including seabird surveys and regular biosecurity checks.

Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

Community engagement

Build strong working relationships with Day Boat Operators, their crew members, and other local stakeholders to support consistent messaging to visitors.

Marketing & Communications

Enthusiastically promote awareness and understanding of the role that NTS plays in protecting and caring for Lunga, Staffa, Iona, the Treshnish islands and wider work across Scotland.

Regularly update and contribute positive stories to NTS social media and other communication outlets relevant to Lunga.

Learning

Assist the Ranger Team with educational and other outreach activities on site or to the local community and to communities of interest, including for volunteers.

Other responsibilities

Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the Safe System of Work, Visitor Safety in the Countryside, and environmental policy and practices, mindful of impacts on people and environment.

Contribute knowledge and experience to projects and management decisions within the NTS Plan for Nature.

Provide occasional support to the full time Mull and Iona Ranger Service with projects and activities across the southwest of Mull, Staffa, The Treshnish Islands, Burg or Iona.

Criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults. The role is one for which the duties/responsibilities/accountabilities of the role will require staff to become a member of the Protection of Vulnerable Groups (PVG) scheme.

Seasonal Ranger

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor Services

Welcoming and engaging visitors, enhancing their experience by providing information about Lunga, the Treshnish Islands, its geology, natural, built and cultural heritage, including strong messages around safety and respect for wildlife.

Encourage people to further contribute to caring for Lunga through donating or taking up membership of NTS.

Collect donations made on the island and securely transfer them to the full-time Ranger or Property Manager for receipting and banking.

Assist with practical countryside management including safety checks of visitor infrastructure, litter picks, beach cleans and maintenance.

Lead and assist with events such as guided walks and talks as appropriate.

Nature conservation

Contribute to National Trust for Scotland biological monitoring programmes including seabird surveys and regular biosecurity checks.

Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

Community engagement

Build strong working relationships with Day Boat Operators, their crew members, and other local stakeholders to support consistent messaging to visitors.

Marketing & Communications

Enthusiastically promote awareness and understanding of the role that NTS plays in protecting and caring for Lunga, Staffa, the Treshnish islands and wider work across Scotland.

Regularly update and contribute positive stories to NTS social media and other communication outlets relevant to Lunga.

Learning

Assist the Ranger Team with educational and other outreach activities on site or to the local community and to communities of interest, including for volunteers.

Other responsibilities

Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the Safe System of Work, Visitor Safety in the Countryside, and environmental policy and practices, mindful of impacts on people and environment.

Contribute knowledge and experience to projects and management decisions within the NTS Plan for Nature.

Provide occasional support to Mull & Iona Ranger Service with projects and activities across the southwest of Mull, Staffa, Burg or Iona.

Criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults. The role is one for which the duties/responsibilities/accountabilities of the role will require staff to become a member of the Protection of Vulnerable Groups (PVG) scheme.

Seasonal Ranger

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor Services

Welcoming and engaging visitors, enhancing their experience by providing information about Staffa and the Treshnish Islands, the geological, natural, built and cultural heritage, including strong messages around safety and respect for wildlife.

Encourage people to further contribute to caring for Staffa through donating or taking up membership of NTS.

Collect donations made on the island and securely transfer them to the full-time Ranger or Property Manager for receipting and banking.

Assist with practical countryside management including safety checks of visitor infrastructure, litter picks, beach cleans and maintenance.

Lead and assist with events such as guided walks and talks as appropriate.

Nature conservation

Contribute to National Trust for Scotland biological monitoring programmes including seabird surveys and regular biosecurity checks.

Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

Community engagement

Build strong working relationships with Day Boat Operators, their crew members, and other local stakeholders to support consistent messaging to visitors.

Marketing & Communications

Enthusiastically promote awareness and understanding of the role that NTS plays in protecting and caring for Staffa, Lunga, the Treshnish islands and wider work across Scotland.

Regularly update and contribute positive stories to NTS social media and other communication outlets relevant to Staffa and Lunga.

Learning

Assist the Ranger Team with educational and other outreach activities on site or to the local community and to communities of interest, including volunteers.

Collaborate on projects with the National Trust for Scotland’s experts.

Other responsibilities

Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the Safe System of Work, Visitor Safety in the Countryside, and environmental policy and practices, mindful of impacts on people and environment.

Contribute knowledge and experience to projects and management decisions within the NTS Plan for Nature.

Provide occasional support to Mull & Iona Ranger Service with projects and activities across the southwest of Mull, Staffa, Burg or Iona.

Criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults. The role is one for which the duties/responsibilities/accountabilities of the role will require staff to become a member of the Protection of Vulnerable Groups (PVG) scheme.

Provan Hall Manager (Maternity Leave Cover)

We are looking for a manager to cover a period of maternity leave from mid March 2025 at Glasgow’s oldest house. A self-starter who enjoys a fast paced, multi-faceted working environment.

Who we are:
Provan Hall is a medieval building, dating from the 1470s and sits at the heart of Easterhouse, Glasgow. The property reopened in September 2023 after extensive restoration, offering a hub for cultural heritage learning, and as a visitor gateway to the Seven Lochs Wetland Park.

Following its restoration, Provan Hall is now managed and operated by charity, Provan Hall Community Management Trust. The Trust’s mission is to create and manage a sustainable heritage attraction, which enhances the lives of the Easterhouse community and ensures local heritage is valued and recognised. We run a varied programme of heritage, arts and cultural activity of events, workshops and volunteering to engage and inspire local people and visitors.

Provan Hall Community Management Trust were awarded a grant from the National Lottery Heritage Fund in October 2023 to complete a two year project focussing on accessibility, inclusion and organisational resilience. Our staff work closely with community partners and national charities to identify barriers to access and we have addressed these issues throughout our project by developing our museum features and engagement programmes to suit a variety of ages, backgrounds and abilities.

The role:

We are looking for a manager to cover a period of maternity leave from mid March 2025. A self-starter, resilient individual who enjoys a fast paced, multi-faceted working environment. We are a small but ambitious team and we strive to develop Provan Hall as a popular tourist heritage site with a community heart.

This role is a senior position, leading a staff team of 1 full time and 5 part time members of staff and there is responsibility for all operations including staff management, financial management and venue management. You will report directly to a board of Trustees and frequently engage with Glasgow City Council and external contractors.

Working arrangements:
£35000.00pa (pro rata), 7 month externally funded contract with potential for extension subject to funding.

35 hours per week (occasional evening and weekend working). Flexible working and TOIL available.

Check out our website for the full recruitment and application pack: https://www.provanhall.org/opportunities-and-volunteering

To apply, send a completed application form to info@provanhall.org by 5pm on Thursday 30th January. To enquire, email christine@provanhall.org

This opportunity is made possible by the National Lottery Heritage Fund.

Visitor Services Assistant – Engagement

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the Engagement team to deliver high quality visitor experience at Culloden Battlefield, and across the Culloden Cluster (including but not limited to):

Deliver daily high quality informal and formal engagement programming

Develop strong historical knowledge of site and wider area

Be responsible and proactive. Ensuring all day-to-day tasks are completed including record keeping and reporting figures, cleaning, and basic administration as required.

To provide consistently excellent customer service when dealing with high volumes of customers

Cash reconciliation duties including start and end of day tasks, must have experience handling cash accurately and processing sales

Be able to take responsibility for your own development and learning.

Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.

To work across departments when necessary, supporting the wider Culloden cluster

Adhering to the property’s quality standards including but not limited to the wearing of uniform.

Ensuring health and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Brand Home Commercial Manager

This exciting role in the Brand Homes team is all about maximising our profitable growth. In addition to admissions, bar, retail and catering we have an thriving web shop and sales to local trade customers. We want to exploit our opportunities to develop.

In addition to income generation, this role is focussed on getting best value from our expenditure, maintaining our 5 star quality at all times to exceed our guests expectations through the development of exciting new products that disrupt the market and reflect the world class brands we represent.

About You
We are seeking an individual with results driven focus, treating the business like a founder to understand sales trends and reacting accordingly.
You will be fearless in development with an appreciation that value means quality, not cheap and an understanding of what our customers want.
As a senior member of the team we are looking for someone who can lead from the front, supporting others to reach the standards required.

Chef

Key Responsibilities

Assist with the development of the Menu Cycle/Specification

Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)

Keeping up to date HACCP, COSHH checklists and temperature sheets as well as allergen measures/controls

Ensure high Standards of Kitchen hygiene, cleanliness, tidiness, and related schedules

Use fresh produce and ingredients whenever and wherever is possible and minimise wastage.

Maintain a high standard of food presentation to the customer

Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g., efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport

Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy

Adherence to the COSHH Training provided and control of substances covered by COSHH

Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets

Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets.

Dimensions and Scope of Job

The role is based in the main museum building and at Robert Burns Birthplace cottage.

The role works with several departments: retail, catering, and admissions, assisting with special events and functions when required.

There may be times when you are required to work at other NTS properties such as but not exclusively Souter Johnnies Cottage and the Batchelor’s Club

The role requires the post holder to work flexible working patterns and hours including evenings, weekends, and public holidays.

People Management

The Post Holder does not have direct line management responsibilities but would be expected to deputise in the absence of the Head Cook and direct kitchen and front of house staff.

Will work closely with other property colleagues and will have regular interaction with other technical/specialist advisory colleagues based in other locations and departments

Will have regular (daily) interaction with suppliers and members of the public of all ages and abilities

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