Full Time

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities. We also offer a truly unique 5 star event venue offering 17 diverse and interesting spaces to accommodate events of all shapes and sizes for over 2000 guests.

ABOUT THE ROLE –

We are recruiting for an Assistant Customer Experience Manager to assist the Customer Experience Manager with the day-to-day management of the front of house operations for the Science Mall, IMAX Theatre, Tower, Gift Shop, Car Park and Housekeeping to ensure that the customer experience team are meeting the required 5-star standards to effectively deliver the GSC Customer Service Promise.

You will have leadership experience in a customer service-related position at managerial level. You will also have people management experience including the ability to motivate and lead a team to co-operate well with others to ensure department objectives are achieved. We are looking for someone who has strong communication and presentation skills, good ICT/Digital skills, complaint handling experience, cash handling experience, and experience in dealing with emergency situations as they arise.

Reports to: Head of Learning and Engagement

Salary: c.£30,000 – £35,000 p.a. DOE.

Hours: Full time (37.5hrs/week), permanent. Standard working hours are 09:00 – 17:30 Monday – Friday. Reasonable flexibility required for evening and weekend work out with these times to facilitate opportunities including outreach and special events.

Dynamic Earth is a national educational charity with a mission of empowering everyone with understanding and empathy for the Earth. We deliver this mission through our exhibition, planetarium and through our learning and engagement programmes in Edinburgh and nationally across Scotland. We have recently published a new 10-year strategic plan – From Beginning to Mend – with a series of strategic priorities including delivering outstanding science engagement and reaching more people in more ways.

Role Purpose: To manage the creation and delivery of a vibrant year-round programme of events and experiences which support learners, teachers, families, adults and young people engage with Dynamic Earth, our charitable mission and purpose.

Role Description:

Role Summary – Working closely with the Head of Learning and Engagement, you will play an active and hands-on role in managing the creation, delivery and resourcing of Dynamic Earth’s programming for school and public audiences; positioning the charity as a sector leader in informal science learning provision.

Key Results Areas:

1. Strategy and Culture: You will champion a culture of excellence in science engagement and play a key role in delivering our programming and organisational strategies. You will support the creation and delivery of operational plans which deliver our ambitions for audience groups you are responsible for and act as a science communication mentor and champion, leading through example in event and experience delivery with audiences and colleagues.

2. School Learners: You will lead on the management of our programmes for learners aged 3-18 which support national educational priorities, and evolve our school programming to increasingly focus on repeat engagement models, including supporting delivery of programmes for learners and CLPL for teachers.

3. Training Programmes: You will lead the management of our Career Long Professional Learning offer for practitioners across Scotland and our Public Engagement training offer for scientists.

4. Family Programmes: You will manage our family programme offer, including workshops, drop-in experiences, special events in both indoor and outdoor settings.

5. Public Programmes: You will manage our evolving public engagement programme for adults and young people e.g. Science Lates and adult talks.

6. Partnerships: You will play a key role in managing a range of partnerships, including initiation, development and stewardship, for example, with the Edinburgh Science Festival, with universities and government agencies such as SSERC and Education Scotland.

7. Management: You will line manage colleagues responsible for school, family and public programmes.

8. Budget and Finances: You will manage budgets for school and public programming in collaboration with the Head of Learning and Engagement.

9. Health and Safety: You will take an active role in health and safety processes and procedure for the activity areas you are responsible for, such as SOPs and Risk Assessments.

10. Evaluation and Impact: You will play an active role in sharing the work of the charity across a range of channels for a broad range of stakeholders in partnership with colleagues from Marketing and Communications.

EXPERIENCE & SKILLS:

– Educated to degree level in a STEM subject area or related discipline, or alternatively lived experience as an alternative to a formal qualification.
– Excellent oral and written communication skills
– Excellent planning and organisational skills
– Excellent interpersonal skills
– Excellent time management skills, including the ability to effectively re(prioritise) a varied workload of multiple concurrent programme areas and projects
– Experience of supporting fundraising activity
– Line management experience including recruitment, training and development and supporting a development culture in teams
– Experience of creating and delivering high-quality learning and engagement experiences from inception to point of delivery with a range of audiences including school learners, teachers, academics, families and adults
– Experience of creating, maintaining, evolving and stewarding programme partnerships
– Awareness and experience of developing evaluation methodologies, including social impact

QUALITIES AND ATTRIBUTES:

– A pro-active, warm, enthusiastic and friendly disposition with the ability to build rapport with people quickly
– An enabling and pro-active attitude and commitment to a culture of continuous improvement
– A flexible approach which helps deliver results
– A pro-active and enabling approach to problem solving
– A reflective practitioner with the ability to reflect both on self and situation

To apply, please email a copy of your CV and cover letter to peopleandculture@dynamicearth.org.uk

Eden Scott is delighted to be working with Kilmartin Museum, an archaeology-focused museum run by Kilmartin Museum Company Ltd, an independent Scottish charitable company based in Mid Argyll, on the west coast of Scotland. The Museum opened its doors to the public in September 2023 following a £7.5m redevelopment.

Their Mission Statement is to inspire and educate people by interpreting, explaining and conserving the internationally important archaeological landscape, artefacts and natural heritage of Kilmartin Glen.

They are seeking a Museum Director who will have overall responsibility for financial sustainability of the Museum through income generation, fund raising and marketing to ensure delivery of the Museum’s Mission Statement, and maintenance of the Museum Accreditation standard. The post holder will work with the Board of Directors and senior colleagues to maintain and develop the strategic direction and vision for the Museum. They will take responsibility for ensuring the goals of the Redevelopment Project are maintained longer term and will take a strategic overview of operations and compliance.

The post holder will work closely with the Curatorial and Education Service Team to ensure that the curatorial, research and education objectives of the Museum are achieved and that the service is sustainable.

Key responsibilities:
Strategic Leadership of the Museum

Continued Development of the Museum as a Visitor Attraction

Curatorial, Education and Exhibitions

Financial Management & Fundraising

Grants and Funding

Liaison, Representation and Reporting

Human Resources & Administration

Applying candidates should have:

Demonstrable experience in a similar role

Experience of operating a tourism/visitor attraction or similar including retail and catering

Experience of successful charity/volunteer sector income generation and financial management including budget setting and reporting

Experience of major funders grant processes and successful funding applications

Experience of governance and board management in the charity sector

Interest in archaeology, museums, artefacts and natural heritage

Effective man management skills, able to develop a team and support and motivate staff and volunteers

Salary is on a range dependent on skills and experience plus company benefits including 30 days annual leave per year.

Eden Scott is dealing exclusively with this client on this vacancy .