Full Time

Visitor Services Manager – Food and Beverage

KEY RESPONSIBILITIES

People management – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.

Health & Safety – instil a culture throughout the F+B operation, ensuring the team work within the property’s processes to reduce risk of incidents and accidents to volunteers, employees, and visitors.

Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure that the F+B department finances are sustainable within the context of the wider property budgets.

Create a culture of ‘exceptional service, every time’. Delivering a high-quality food offering and a consistently warm welcome within the F+B department, inside the visitor centre and in the catering van.

Driving the F+B department at Culloden to achieve its financial targets, maximising income, and profitability, using the Trust’s procedures and instructions. The role will strive to be efficient and ensure cost effectiveness in all the work you do.

The role will ensure high standards of presentation across the property and specifically within the F+B department and dining area. You may have delegated tasks within other departments, and you will understand and help deliver your overall property business plan.

Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

Department specific – F+B

To ensure the planning, preparation, cooking, and presentation of food to the standards required by the Trust for a facility with estimated annual income target in excess of £800K

To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens.

To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Food Safety Management Plan.

Accountable for stock levels and making key decisions about stock control.

Responsible for analysing sales figures and forecasting future sales.

Adhering to the sale of alcohol legislation, being a Premises Manager.

Visitor Services Supervisor – Events

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Events

To supervise the set-up, stewarding and break-down of events.

To be the point of contact for all events, maintaining and recording all communication, dealing with queries and informing relevant departments of planned activities.

To develop and manage relationships with potential and existing clients, and all enquiries.

To ensure good housekeeping of the event spaces and managing equipment and supplies to ensure the operational efficacy of all 3 sites.

To actively upsell memberships and services to facilitate the visitor’s enjoyment.

To develop and manage the event business to increase income as part of the properties drive for sustainability and help raise the profile of the trusts in its wider context.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

Supervise services provided by third parties (eg. Suppliers to adhere to Trust policies and procedures ensuring that efficient arrangements are made for the delivery of the events).

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site in a friendly, efficient and knowledgeable manner.

Co ordinate, supervise and participate in the staffing of events and functions and support team on site during events.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner.

Answering visitors’ queries about the site and the local area.

Providing information about the site, its history.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Health and Safety

To ensure site meets with Health and Safety legislation in liaison with your department manager.

Demonstrate responsibility and accountability for H&S relating to visitor services and site activities.

To use personal protection equipment as provided and directed by your line manager.

Venue Manager – Rothes Halls

Eden Scott is delighted to be working with OnFife, an ambitious Public Sector Trust, Fife’s largest cultural organisation who specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.

They work with a huge range of partners, artists and creatives and their spaces are some of Fife’s favourite places. They’re built on strong values, and those values make them who they are – Fearless, Inviting, Fair and Exciting. As their organisation continues to grow and develop, they’re committed to keeping the needs of their customers at the forefront of their thinking.

Due to some internal movement a fantastic opportunity has arisen to join their team of Venue Managers, they operate four multifunctional theatre venues across Fife, all with their own unique character and product offering.

The vacant Venue Manager position is at Rothes Halls in Glenrothes and the well known venue plays host to a vast range of local, national and international shows; world-famous names, popular music acts, and amateur societies have all added to the venue’s history, and helped keep it an important part of local life. The popular library is a regular draw for young families attending Book Bug sessions, students using public access PCs and avid readers looking for that next book by their favourite author.

There’s a constant flow of delegates attending meetings and events and local community groups are busy teaching guitar, karate and plenty more. Their thriving café is a welcoming space for a leisurely cuppa and a natter for groups of friends; when night falls it’s a busy bar serving theatre goers looking forward to singing along to some classic tunes.

As the leader and face of the venue you’ll need to be an excellent communicator working collaboratively with colleagues, embracing an equitable and co-ordinated approach to service delivery and development, demonstrating the vision, empathy, and agility to contribute at the highest level.

Key skills and experience required:

We’re looking for someone who has demonstrable experience in the field of venue management.

A history of working within the Theatrical/Creative Sectors is clearly advantageous.

Hospitality experience would be equally valued with a real emphasis on developing the MICE (Meetings, Incentives, Conference & Exhibitions) market and growing the café and bars revenues and loyalty.

You’ll be able to show an understanding of what is needed to run an operation that is people focused whilst meeting the demands of a large multi-faceted venue.

Experience of budget management, meeting targets, ensuring a H&S conscious work environment and customer engagement across different fields is essential.

You love working with people and have a hunger and drive to push others to produce their best work, demonstrating your belief in the team as the sum of its parts.

You’re skilled at forming relationships and taking the lead when required, taking forward the venue will require a leader who can bring people together with a shared vision.

A solutions provider, you can think fast, multitask and translate ideas into action.

Confident in who you are, you lead from a place of authenticity, demonstrating the resilience and adaptability to inspire others in the face of significant and complex change.

The successful candidate will join a coaching oriented company who are vested in personal development and who offer an exciting leadership development programme. In addition, you’ll profit from a contributory pension scheme, employee discounts, generous annual leave, flexible working along with a range of wellbeing initiatives.

This is an exciting opportunity for the right person to join an organisation that’s committed to excellence in cultural delivery for the people of Fife.

Salary banding ranges from £38,950 to £42,686 dependent on experience, benefits include a local government pension, death in service, generous holiday entitlement of 32 days.

Eden Scott is dealing exclusively with their client on this vacancy so please submit your CV online or for further details contact Sally Rae 07776 662506.
No closing date has been set for this vacancy so we would suggest candidates apply without delay.

Admissions and Group Sales Coordinator

As an Admissions and Group Sales Coordinator, you will be part of a team of 11, led by the Senior Groups and Admissions Manager. You will be responsible for specific account management and proactive sales activity to increase business and help to encourage the spread of visits across our Estate through our business to business (B2B) channel specifically. This role will focus on liaising with a variety of travel trade customers, ranging from small walking tours to large coach groups. You will be required to communicate with our operational site teams to assist our clients whilst they arrange their visits. Whilst your main focus will be on the B2B sector you will also be expected to assist with general consumer customers and Historic Scotland members. There will be a requirement to help develop and implement new processes and operational procedures in line with customer and business demands.

Although based at Longmore House, this post will involve travel for events. These are mostly around the UK, with the possibility of overseas trips. Some of these events may require overnight stays. Evening working will also be required for networking events. As our properties are open 7 days a week, weekend and bank holiday working will be essential as rostered working is required to support our customers and site teams.

For more details about the role and to apply, please visit our website.

Please note that this vacancy closes at midday on Monday 24 June.

Visitor Services Assistant – Housekeeping

Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Drum & Crathes, including:

Maintain stock-levels of housekeeping consumables and janitorial supplies.

Routinely clean and look after the holiday accommodation which will involve but is not limited to:

vacuuming, sweeping, mopping, polishing of floors

dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors

dusting/wiping of sills, skirtings, door, and window frames

cleaning of windows

cleaning of lavatories, sinks, etc

cleaning of bathroom/toilet areas and fittings

cleaning of kitchen areas and equipment

checking functionality of lighting, heating, TV/radio etc

replenishing of welcome/hospitality trays, and consumables

changing of bed linen and towels, providing clean laundry for each occupancy

disposal of general household waste

monitoring any loss or damage and reporting to the Visitor Services Manager

The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.

Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and communicating with the Duty Manager to record.

Junior Sous Chef

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Junior Sous Chef to join our Caledonian Canal Centre team in Fort Augustus. You will be a passionate and supportive team player who is both an effective leader and follower. Ideally an experienced Sous Chef who has had similar roles in a fresh food premises but this position could also be suitable for a strong commis chef looking to progress with their career.

The role is offered on a permanent basis, and with a starting salary of £26,110 (Band B). Working hours 37 hours per week on a shift pattern of 4 days on, 2 days off .

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:
Daily running of the kitchen
Food preparation as required
Working alongside Sous Chef and the front of house team to ensure the smooth running of the Caledonian Canal Centre F&B offer
Ensuring health and safety records are kept up to date.
Managing food purchase and storage
Menu planning and managing COS in line with budgets
Maintaining a safe and hygienic kitchen environment.
Be aware of the food preparation level during busy and quiet times

Qualifications and knowledge required:
NVQ Level 2 or above in Catering

Skills and experience required:
Previous experience working in a similar role
A full driving licence

Qualities & abilities required:
Good communication and team working
Highly organised with excellent planning
Able to work under pressure in a high-paced environment

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Project Manager – Capital Projects (client side)

Full-time, fixed term to June 2027, based in Edinburgh (hybrid/onsite)

Edinburgh Biomes is the most exciting and visionary project being undertaken by the Royal Botanic Garden Edinburgh (RBGE) since its relocation to its fourth site at Inverleith in 1820. The project aims to conserve plant life for generations to come.
Edinburgh Biomes is central to RBGE’s response to the twin challenges of the biodiversity crisis and climate emergency. In a world where 40% of plant species are estimated to be under threat, our mission has never been more urgent.

The project will protect global plant science and conservation through the restoration of the Garden’s A-listed historic Palm Houses, modernist Front Range, and research houses. It will also provide new facilities for cutting edge plant science, accelerating RBGE’s research into plant pests and pathogens.

Edinburgh Biomes has now reached the construction stage, and we are looking to recruit an experienced project manager to support in its delivery. Reporting into our Head of Edinburgh Biomes Programme, you will work with internal colleagues, external consultants, contractors, and partners to support and co-ordinate the delivery of the programme works using construction management tools and techniques.

This is a key post in the project team and will be critical to its success. Applicants should have demonstrable professional and technical experience in design, construction, procurement and project management, and a record of delivering a range of planning and successfully implementing major capital projects.

The recruitment brochure for the role is attached and full application details can be found on the RBGE website: https://www.rbge.org.uk/about-us/working-with-us/vacancies/

Informal enquiries on the role can be addressed to Claire Monk at cmonk@rbge.org.uk

Closing date: Midday (GMT) Friday 21 June 2024
Interview date: Tuesday 9/16 July 2024
Project Information: https://www.rbge.org.uk/news/edinburgh-biomes

If you haven’t heard from us within 2 weeks of the closing date, please assume your application hasn’t been successful on this occasion. No recruitment agencies please.

Ground & Maintenance Worker (Temporary for 6 Months, with possibility of extension)

We are looking for a Ground & Maintenance Worker to join our team at the Highland Folk Museum, who will provide a high standard of grounds maintenance, ensure the museum environment is cared for and ensure that the site is kept clean, tidy and safe.

For more information on this role and how to apply, please click on the link below.

Event Partnerships Officer

Glasgow Life

Event Partnerships Officer
£28,570.33 – £32,352.00
Location: Commonwealth House, Albion Street, Glasgow G1 1LH
Ref: GLA12034

Glasgow Life is looking for an Event Partnerships Officer to join us on a full time permanent contract. As Event Partnerships Officer you will be joining our in-demand events team. You will be part of a dedicated team which supports events in the city

More about our Events team
Glasgow Life is the strategic lead for events in the city. The team invests to attract, create and grow major cultural and sporting events. We deliver high-profile annual events, including the Merchant City Festival, Glasgow Mela, the World Pipe Band Championships and Glasgow’s winter events. We also deliver one-off major events and programmes, most recently delivering the World Athletics Indoors Championships 2024, the inaugural 2023 UCI Cycling World Championships and European Capital of Sport 2023, with planning underway to host UEFA EURO 2028. Our team are the initial point of contact for events coming to the city. This includes working with local, national and international partners to maximise the economic, marketing and social benefits of events to the city. We aim to position and promote Glasgow as a world-leading event destination boosting the city’s tourism profile, while driving positive impacts and legacies for local communities.

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
As Event Partnerships Officer, you will be an integral part of the team supporting the management of the citywide events subvention process including finance administration, governance and reporting for the Events team and assisting with initiatives to support delivery of the events strategy. This also includes assisting with event enquiries and events that we provide funding to.
You will report to the Event Partnerships Manager and work alongside the Event Partnerships team and with the wider team.
The candidate
If you’re interested in joining us as Event Partnerships Officer you’ll need:

Essential Criteria:
An appropriate level of qualification/training or employment experience in cultural and/or sporting events sector.
Ability to manage and deliver high quality work across multiple projects.
Experience of processing and monitoring budgets and related financial activity.
Ability to communicate across agencies, government and hierarchies at all levels.
Excellent verbal and written communication skills.
Ability to use software packages such as Microsoft Word, Project, Outlook, Powerpoint and Excel.
Accuracy and attention to detail.

Desirable Criteria:
HNC or HND Event Management.
Employment experience in cultural and/or sporting events.
Knowledge of the operational and delivery elements of events.
Experience of Microsoft Office.

You can read the full person specification for this role under the ‘Job Attachments’ section.

Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.

Our Albion Street office has great links to public transport and parking nearby.

This role is working Monday to Friday 9am – 5pm, 35 hours a week.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 16th June 2024 and interviews are provisionally scheduled for w/c 24 June 2024
Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit Event Partnerships Officer – GLA12034 | Glasgow Life | myjobscotland
Closing date is 11.59pm on Sunday 16th June 2024

Information is available in alternative formats, on request.

Head Gardener

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Ensuring the conservation and practical maintenance of the garden and policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:

Practical horticulture (e.g. including managing trees and shrubs, herbaceous and bog plants, half-hardies, annuals and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping and path care; glasshouse care and plant propagation; plant sales management);

Plantsmanship (e.g. the identification, knowledge and understanding of this high calibre plant collection, including recording [using IrisGB database], and labelling of individual plants and recognized collections);

Research and development (e.g. research into historical precedents and practical contemporary solutions to inform proposed activities and projects; support to the planning, design and implementation of restoration and/or development projects);

Interpretation (e.g. through the development and delivery of events such as introductory talks, presentations, guided tours or practical demonstrations and workshops, garden trails, digital media and contribution to guide-books or leaflets) to include the impact of Phytophthora at the property. In particular, the Head Gardener will take an active role in promoting the garden and property through digital media.

Ensuring an appropriate management regime of the garden and policies that includes the management of:

staff and volunteers (e.g. recruitment, induction, direction, development, performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards;

budgets (e.g. helping set future budgets, phasing, monitoring, pro-active and re-active adjustments to current budgets, managing project finance) such that the gardens’ finances are in line with budget within the context of the wider property and project budgets;

health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers;

machinery and equipment (e.g. ensuring timely and appropriate repairs, purchases and servicing) and its use (e.g. training, risk assessments and HAVS logs);

recognition of the Trust’s Environmental Policy with respect to sustainable gardening activities, including energy, water, peat & pesticide-use;

daily, weekly, yearly and longer-term management and operational workplans and reporting in the context of the property’s statements of significance, action plans and heritage garden management objectives (and contribution to preparing these plans) to ensure that activities are prioritised and planned to optimise the use of resources;

customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced;

administration to enable gardening activities to be undertaken and recorded efficiently;

3. Participating fully in the property’s wider “management team”, supporting the Operations manager & Visitor services manager strategically and practically with the operation of the property.

Visitor Services Assistant – Estates

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensuring a high standard of health and safety practice is followed while undertaking practical maintenance and conservation at Culloden Battlefield.

Ensure you follow all relevant and appropriate Health and Safety Risk Assessments and activity procedures.

Complete all relevant Health, Safety and Welfare logs relevant to your work and ensure compliance with COSHH

Assist in delivery of all operations to ensure, where relevant and practical, the property is managed to reduce risk to the visiting public.

Have an awareness of specific environmental risks relevant to working on the property, e.g. Lyme’s disease.

Carry out essential estate maintenance to a high standard – this will include

Small scale repairs to fences, benches, gates and other countryside furniture

Using and maintaining equipment including fencing tools, brush cutters and woodchippers

Day to day care of the conservation grazing herd including cattle, goats and horses.

Undertaking conservation work while following guidelines and regulations around scheduled monuments and archaeological sites

Interacting with visitors at the site to communicate key visitor safety messages and act as a positive ambassador for the site and the NTS

Work with and supervise volunteers in a safe and responsible manner helping them to maximize their input to the work needed at the site and their enjoyment of the experience

Work across the Culloden Cluster supporting Abertarff House and Hugh Millers as necessary

Support community engagement projects and ecological surveys on site to improve landscape management

Visitor Services Assistant

We are seeking a full-time, 12-month Visitor Services Assistant who will work as part of our Museum Visitor Services team. Reporting to the Visitor Services Supervisor the primary duties and responsibilities will include:

a) Opening and closing the museum
b) Supervising the museum, maintaining the safety and security of visitors, volunteers, and the collection
c) Welcoming visitors, taking money, and issuing tickets
d) Handling cash
– Issuing tickets to visitors

– Cashing up at the end of day

– Transferring monies to Finance Department

– Selling books, posters, and other stock

e) Recording the number of visitors
f) Recording shop sales and keeping stock of shop items
g) Daily front of house housekeeping, i.e. Leaflet replenishment and wiping cases.
h) Answering or taking enquiries to pass on to volunteers and staff.
This role is full-time, 35 hours a week working shifts that will rota over weekdays and weekends.

Experience/Qualifications/Key Skills
This post requires experience of using standard systems (MS Word, Excel, and Outlook) as well as previous experience of cash handling. You will have good organisation, verbal and written skills and a knowledge of/interest in the history of surgery and medicine is desirable. A good level of education with at least credit level Standard Grade English or equivalent is required.

Please note that we do not accept CV’s and agencies need not apply.

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